Communications And Digital Manager Jobs in Stratford, Greater London

About the Role

This is a mid-level role in a leading international consultancy and research organisation in the field of social development. As a Technical Specialist, you will have the opportunity to work within the Gender-Based Violence (GBV) portfolio, with the potential to work in other thematic areas on gender and social inclusion. 

We are seeking candidates who will thrive in a smaller, specialist consultancy organisation in the international development sector. Please read on to learn more about the company, team and role, and the kind of applicants we are looking for.

ROLE OVERVIEW

Summary of role

Reports to: Tina Musuya (Head of Gender-Based Violence Portfolio)

Location: This is a UK-based role. You must have eligibility to work in the UK.

SDDirect's Head Office is located in Old Street, London. We operate a hybrid working model with flexibility on the frequency of office visits. This can be discussed further during the recruitment process. International travel may be required for this role.

Appointment term: Full time, permanent contract

Remuneration Package: This role is Band C with a salary range of £33,500 - £43,000. Salary upon appointment will be commensurate with experience and in line with team members in equivalent roles.

As a Technical Specialist, you will focus on providing research and technical support on GBV across a number of SDDirect’s projects. Your role will involve providing research for our two helpdesks, including the Ending Violence against Women and Children Helpdesk (for UK government staff) and GBV AoR Helpdesk (for humanitarian actors). You could also be involved in providing support to knowledge products and guidance material, policy and programme guidance, specialist research, and monitoring and evaluation of GBV programmes.

Click on the Job description below for a full description of the role's responsibilities, duties, and person specification.

How to Apply

If you are interested in joining our dynamic team, please refer to the Person Specification and submit your tailored CV and cover letter. The deadline for applying is 21st July 2024. Due to the high volume of applications, we are only able to respond to shortlisted candidates.

As this is a UK-based role, please confirm your eligibility to reside and work in the UK as part of your cover letter.

We are in search of a Programmes Assistant who brings excellent administrative skills, a keen interest in human rights and a commitment to supporting a vibrant civil society and open civic space. This is a newly created position to provide additional support to the expanding FICS team. To thrive in this role, you will enjoy collaboration across the organisation and engaging with our teams to deliver effective administration supporting a diverse range of programmatic work. You will also enjoy being in a busy and highly adaptive environment where we are working across a range of complex issues.

You will be keen to get involved in and develop your understanding of FICS’ work around civic space ranging from narrative power to securitisation. You might be looking to begin a career within human rights and philanthropy.

Successfully managing a varied workload within established deadlines is key. Your approach should be methodical, and we are looking for someone with a genuine enthusiasm for supporting effective programme management, which includes adept record-keeping, utilising planning tools, and handling some financial administration.

We are looking for someone who is flexible, proactive, and ready to contribute to the dynamic growth of our warm and friendly team. In return, we are committed to providing training and shadowing opportunities through which you will have the opportunity to learn about a diverse range of issues relating to civic space and meet with a wide range of amazing changemakers.

Key Responsiblities:

General Administrative Support:

• Monitor shared email inboxes – acting as first point of contact for external enquiries and logging, fielding, and actioning requests as appropriate.
• Maintain organised documentation for programme activities, including meeting notes, contracts, and correspondence within our cloud-based filing systems.
• Help keep membership/contact information updated within the CRM.
• Support team travel plans including transport, accommodation, and visa arrangements.
• Occasional assistance with scheduling of meetings.

Finance Administration:

• Look after the day-to-day processing of invoices, credit card statements, expenses, and advisory fee payments.
• Assist in monitoring expenses according to allocated budgets.
• Assist with the drafting and processing of contracts for consultancies.

Event Administration:

• Help organise events, workshops, or meetings related to the programmes (most of these are online).
• Coordinate logistics, including Zoom bookings, participant registration, interpretation and translation arrangements, supporting the coordination of speakers and participants, access needs.
• Assist during online events with light tech and administrative support.
• For occasional in-person events, assist with venue booking, catering and travel arrangements and risk assessments.
• Assist with the preparation of emails, presentations, and other materials related to events.

Person Specification

We are committed to being a diverse team and are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values.

In your application, please demonstrate how you address the following criteria:

Essential:

• Relevant administrative experience.
• Proven organisational skills, with excellent time management, the ability to manage a varied workload and to work flexibly within a small team.
• Proficiency in clear English communication, both verbally and in writing, with good attention to detail.
• Good numeracy skills, including experience of using an online accountancy package, ideally Xero, and the ability to work with financial records and ensure accuracy.
• Comprehensive proficiency in Microsoft Office O365 and familiarity with communication tools and platforms, especially Zoom.
• Good understanding of the importance of maintaining confidentiality.
• Permission to live and work in the UK.

Desirable:

• Previous experience of working in a not-for-profit organisation.
• A keen awareness of digital security in the context of human rights work.
• Experience of supporting and organising events.
• Basic design skills, following brand guidelines, to create visually appealing email and presentation content.
• Experience of working with CRMs and Mailchimp.

Full details of how to apply are in the attached job pack. The deadline for applications is 9AM BST, 15th July 2024. 

People Support Team Lead - UK

Contract: Permanent, Fulltime, 35 hours per week

Salary: £56,249 - £59,602 with excellent benefits.

Location: London, UK.
Hybrid Working: We support and enjoy a flexible working environment. A minimum of 40% of working time is spent in the London office. This equates to 2 days for a full-time employee, one of those days must be a Monday when the entire UK People Team are office office-based.

About WaterAid:
Want to use your skills in delivery of critical people support services to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our People Support Team Lead in the UK to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The UK People Team play a critical role in helping WaterAid realise its goals. WE lead on the development, deployment and application of strategies, policies and guidance that ensure that WaterAiders are aligned and engaged, and that they have the skills and opportunities to maximise the impact they can make to our mission. A small, impactful team, at the forefront of our delivery is the service we give to the organisation and central to that is our employee experience to support WaterAiders and the maintenance of a high-performing environment.

About the Role:
Team Leadership

• Manage coach and build capabilities of the People Operations Team, their performance and development in line with our values and people promise.
• Expertise and ownership of UK People Team policies, processes and procedures ensuring that they meet legislative requirements, are fit for purpose and in line with best practice and organisational priorities under the umbrella of our employee value proposition.
• Lead the delivery of the UK People Support team so that service standards are met, solutions are pragmatic and driven by our values, minimising risk.
• Ambassador for our culture of continuous business processes improvement, digital working and knowledge management in the team.
• Contribute to the development of the UK People team annual plan and priorities.
• Work in close collaboration with the Head of People in the UK to ensure those we serve in the UK experience a joined up and impactful service, promoted through our self-servicing model.

Payroll, Pension and Reward

• Accountable for the delivery of the UK monthly payroll and pension processes, providing oversight and support to the work of the in-house Payroll Officer and being a back-up to their role, to ensure payroll is run accurately each month.
• Implement the annual pay award operationally ensuring accuracy, compliance, and timeliness of payment to all UK based staff.
• Implementation of a new payroll system for the UK.

Systems and Reporting

• Responsible for maintaining and using our HR Information System, PeoplePlace effectively and efficiently, partner with the Global Systems Administrator so that all UK based employee data is correct and in compliance with data protection.
• Drive the importance of data and people analytics and create a culture of data-based decision making and insight across the team.
• Joint ownership of UK headcount establishment data with key stakeholder in Finance.
• Annual analysis and statutory reporting of the Pay Gap in the UK.
• Annual reporting of our data to external charity sector Pay Club and other bodies that we seek guidance on as part of our annual pay award assessment.
• Develop, implement, and maintain people KPI's, reporting and management information requirements to inform organisational performance and better decision making.

Compliance and Contract Management

• Act as the UK Team specialist on areas of HR compliance, working with third parties and specialist advisors, to ensure that our policies, processes and practice are compliant and meet legal requirements.
• Responsible for GDPR in the People Team, provide senior expertise and build capability across the wider people function.
• Manage the relationship and contracts with third party providers and suppliers for all UK based initiatives such as, but not limited to, our Employee Assistance Programme (EAP), Benefits Provider to ensure an effective, value for money service that meet our our business needs at all times.

Other

• Ownership of salary calculations in the event of employee termination.
• Budget management and invoice approval.
• Custodian of the maintenance of the UK operational delivery folders and their content.
• Build relationships with sector counterparts to bring the outside in perspective to UK.

About the Role:
Functional skills

• Proven experience of leading, managing and developing a high performing people operations team in a matrix, fast paced organisation.
• Proven experience of managing and running in-house payroll for 250 staff or more.
• Excellent understanding of HR policy development; and proven experience of developing and embedding HR policies, processes and procedures that are fit for purpose.
• A qualified and robust HR Practitioner who has sound and up to date knowledge of employment law, tax and legislative requirements affecting a wide spectrum of HR policies and practice, i.e. payroll, pension, reward and benefits together with their application in the context of the employee experience.
• Working knowledge and experience of HR and Payroll systems, to maximise the functionality and create efficiencies.
• Demonstrate project management capability.
• Proven experience of contract management and managing a wide range of third-party service providers.
• Excellent interpersonal skills, and the ability to engage, collaborate and build working relationships and partnerships with a wide variety of stakeholders (across the hierarchy up to senior management levels and across different cultures & backgrounds).
• Experience of leading cross functional projects and HR initiatives.
• Experience of people analytics and reporting.

Personal qualities

• A self-starter who is focused on delivery and execution: proactive in bringing solutions and recommendations to resolve problems and continuously improve HR practices.
• Excellent oral and written communications skills with fluency in English to influence at any level and produce quality correspondence and documents.
• An interest in HR, commitment to personal development and improvement, and willingness to take initiative.
• Demonstrated ability to a working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable capabilities
Degree level education or equivalent.

• Associate (or higher) membership of the Chartered Institute of Personnel and Development (CIPD) or equivalent work experience.
• An interest in and/or knowledge of development issues and the work of INGOs.
• Successful track record of continuously improving business processes.

Closing date: Applications will close at 23:59 on 3rd July 2024. Availability for interview is required as follows:
First interview online video: 4th July followed by a panel interview on 17th July at our office in Canary Wharf.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter setting out how your experience would enable you to be our fabulous new People Support Team Lead in the UK. The CV and cover letter can be in either Word Document or PDF format.

Pre-employment screening: Only apply for this role if you can and are able to demonstrate your eligibility to work in the UK. We do not offer sponsorship for this role. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy as part of our offer process.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

1. To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
2. To maintain detailed case records
3. Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances:

1. Complete Initial Assessments utilising all client channels.
2. Inform clients of the scope, purpose, and limitations of the service.
3. Contacting referrals made into our service to complete an Initial Assessment.
4. Researching and exploring options and implications so that those accessing our service can make informed decisions
5. Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
6. Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
7. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder

To maintain detailed case records

1. Ensuring that all work meets all auditing and quality standards and the requirements of the funder
2. Ensuring all case records are written up after each interaction or in a timely manner as appropriate

Keep up to date with legislation, policies and procedures and undertake appropriate training

1. Ensuring you complete a minimum of 16 hours/equivalent of technical debt advice CPD accredited training or qualifying activity and maintaining an up-to-date record of all training sessions

 Contribute to team

1. Work to an agreed work-plan, meeting targets and milestones
2. Prioritise and manage your own workload
3. Be an active member of the team, identifying opportunities for your own development
4. Compliance with Toynbee Hall policies and procedures, including health and safety
5. Demonstrate financial efficiency and value for money throughout work
6. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice
7. Collaborate with other team members and departments to resolve complex customer issues.

Other

1. Travel across London as required, and occasionally the UK
2. Undertake additional tasks as defined by Director of Advice Services
3. Hold workshops
4. Promote and attend at events

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Salary: £31,000 - £35,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week) or Part time (minimum of 21 hours per week)

Place of work: Remote/Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days per year.

Join Our Team!

We are looking for an experienced, confident, flexible Evidence & Insight Officer. Working within a small team in an evolving department, developing and delivering the research, insight and evaluation enabling the charity to make strategic, evidence-based decisions to maximise our impact. We are developing the charities understanding of our key audiences, their needs and how well we are addressing them through the design, delivery and sharing of relevant research and analysis.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!

About you

The role is suited to someone who:

• Is experienced in delivering evidence & insight projects
• Is experienced in using both quantitative and qualitative approached to gathering evidence and insight.
• Has strong analytical and data management skills using complex and varied information and data.
• Has strong data visualisation skills to effectively present data for different audiences
• Is a strategic thinker and a team player.
• Is a fantastic communicator, able to build and maintain effective relationships with with our stakeholders

A full description of the role and responsibilities can be found within the job pack.

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email address stated within the Recruitment Pack.

More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website

Closing Date: Monday 29th July 9.00am

Please note: no applications will move forward within the recruiting process without a supporting statement. Applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Administrative and IT Assistant

We are hiring for an Administrative and IT Assistant

The charity is an international movement, an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by love for God.  Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0091 Administrative and IT Assistant

Hours: Full-time, 35 hours per week (flexible working available after probation period)

Location: London

Salary: £30,146.98 pa plus travel to work allowance up to £3,700 pa

Contract: Permanent

Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.

Closing Date: 26th July 2024

About the Role

In brief, this role involves being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite & maintain the delegate devices held at ICO.

The role will also aid the ICO processes for visitors including Delegate Visa processes and documents needed by the Zones and Territories. Provide any further administrative support required.

About You

The successful candidate will have:

• A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
• A broad technical knowledge of IT, PC’s/peripherals, and their architecture
• Good software and hardware troubleshooting skills
• Good knowledge Microsoft office Suites and core application suites
• Excellent communication and interpersonal skills
• Good customer facing skills.
• Good organisational skills, able to take a methodical approach to service issues.
• Ability to work under pressure to meet SLA's and remain calm in stressful situations.
• Ability to support mobile devices (Android & IOS)
• Strong administrative skills including use of Microsoft 365 suite.
• Empathy with the aims and ethos of the charity

You must be in sympathy with the aims and objectives of the organisation.

If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.

Other roles you may have experience with could include Admin, Administration, Administrator, IT, IT Administrator, IT Administrator, Administration IT Support, IT Support Officer, Admin and IT Support Officer, IT Coordinator, IT Helpdesk, IT Support, IT Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Pancreatic Cancer Action are excited to be seeking an enthusiastic and proactive Supporter Care and Fundraising Co-Ordinator to join our fabulous Fundraising Team.  This is a varied role where no two days will be the same.

If you are a proactive individual with a positive can-do attitude who is passionate about making a difference, we would love to hear from you. Whether you are looking for an introduction into the world of fundraising or to build on your existing fundraising skills, this role will offer you the opportunity to gain a breadth of experience about different fundraising income streams, finance processing, CRM data and stewardship journeys.

Our incredible supporters are at the heart of all that we do at Pancreatic Cancer Action. This role offers a unique opportunity to work with our fantastic supporters daily. Providing them with the tools, knowledge and materials they need to help reach and exceed their fundraising targets. From head shaves to cake sales, dress-down days to extreme sports. You will be the first point of call for all fundraising enquiries and be on hand to provide bespoke stewardship support to ensure we develop long-lasting relationships with our PCA community, groups and companies across the UK.

 

Main responsibilities:  

• Provide admin and operational support to the Fundraising Team
• Accurately record and manage data using the Salesforce CRM system.
• Ensure that fundraisers and supporters get timely correspondents by email or phone.
• Inspire supporters through innovative new stewardship ideas, sending out relevant materials and offering support and advice to enhance their event/fundraising.
• Maintain and develop relationships with existing supporters, helping them to exceed their fundraising targets and inspiring them to become life-long supporters.
• Update all event portals with fundraising details and complete the registration process on time.
• Monitor and input data from various fundraising platforms onto our Salesforce database to ensure accurate reporting on income from events/fundraising.
• Take ownership of fundraising tracker to ensure first class stewardship is provided to all supporters.
• Supporting community-based fundraising volunteers and groups.
• Work collaboratively with the fundraising and marketing team to ensure that email templates, cards and certificates remain up to date and relevant to our audiences.
• Work with the fundraising team to identify ways to surprise and delight our fundraisers and ultimately build long term relationships with a consistent approach.
• Support in the planning and implementation of fundraising events, products and campaigns
• Work across various fundraising streams such as community and events fundraising, Individual giving, In memory and corporate fundraising.

Location: London or Edinburgh,  UK - also possibility for remote-working from anywhere in the UK
Position Status Full-time, Permanent
Salary: hiring range: £63,840 - £79,800 placement in range informed by professional experience 

Closing date: Please submit application and cover letter before July 8th 

Candidates must have the independent right to work in the UK at the time of appointment

About Mercy Corps

Mercy Corps supports communities – and the most marginalised within them – to emerge from crisis in the face of conflict and climate change, and build towards a more inclusive, resilient future. 

Mercy Corps works on the front lines of crises as a multi-mandate organisation that provides access to humanitarian aid, development, and peace assistance in places affected by conflict and climate change. 

Our mission is to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Beyond delivering aid to meet urgent needs, we develop long-term solutions to make lasting change possible, making it easier for affected communities to access resources, services, and opportunities that support them to cope, adapt, and ultimately thrive. 

In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work. 

As conflict and the climate crisis further deepen challenges across the globe, Mercy Corps is steadfast in our commitment to sparking new possibilities alongside our partners, communities we serve, and dedicated supporters Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Department

The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

The Position

The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They are also a member of the People Senior Leadership Team (SLT) and will have a dual reporting line to the VP, People Team.  The Director will define, drive, develop, and implement People team strategies and culture change  that align with MCE strategy and global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy. The post-holder's responsibilities extend to all Mercy Corps’ offices in Europe and include ensuring full legal and regulatory compliance across all jurisdictions and working effectively with other stakeholders to ensure a positive employee experience and an organizational culture where talented people want to come to work and can thrive.

Essential Responsibilities

•Advocates for and represents all areas of Mercy Corps’ People strategy. Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team and People Team SLT.

•Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakeholders.

•Build a strong, people-focused team in Europe characterized by high-level of trust, engagement, innovation and creativity who are aligned to the vision and have the skills and motivation to deliver it.

•Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the people function is well integrated into wider agency objectives.

•Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan.

•Oversee the expansion of MCE into new countries in Europe and ensure full HR compliance in all European legal jurisdictions in which Mercy Corps operates. 

•Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required. 

•Lead the compensation benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.

•Ensure our benefits align with vision to ensure we remain an employer of choice able to attract, develop, and retain talent.

•Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.

•Serve as a trusted and credible advisor to managers and team members on a wide range of HR-related topics, including performance management, team member development, All Voices survey and leadership development

•Leverage and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the agency. Apply lessons learned and best practices to achieve this objective at the country and regional level.

•Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues.

•Leads and assists in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.

•Works with the People team leadership team to develop and implement organization-wide HR policies and programs and ensure that they are consistently applied across the region.

•Adopts a data and evidence-based approach to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.

•Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace.

•In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.

Supervisory Responsibility

Human Resources Business Partners Mercy Corps Europe

Accountability

Reports Directly To: Executive Director MCE, and the VP, People Team

Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

•10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field.

•CIPD (or equivalent) qualified to Level 7 is highly desirable.

•A minimum of 7 years international HR experience.

•Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. Knowledge of Germany an advantage.

•Exposure to INGO or similar international organisation is highly preferable.

•Experience leading a diverse team across geographies for at least five years.

•Demonstrated capacity to utilize analytics and technology to improve efficiency.

•Demonstrated capacity to incorporate best in class assessment approaches in global organization.

•Demonstrated experience and ability to create, implement, maintain, and improve HR processes.

•Experience of improving team member wellbeing, through support initiatives and working practices that gets the best from all team members and increases engagement and trust.

•Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager.

•Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions

•Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region.

•Demonstrated passion for staffing in international relief and development environments.

•Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.

•Experience facilitating senior level conversations.

•Fluency in written and spoken French and another European language is desirable.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living / Environmental Conditions

This position is based in London or Edinburgh or remote home-working location in the UK and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.

Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that do

es not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect.

local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

In this crucial role within our Immigration Team, you will collaborate closely with colleagues to deliver confidential OISC Level 2 advice and representation. Additionally, you will support and train colleagues working at Level 1, ensuring the highest standards of service and advocacy.

As Southall Black Sisters’ in-house Immigration Solicitor, you will provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future. Your work will play a vital role in providing expert legal advice and representation to our vulnerable clients, free of charge. As access to free or low-cost legal advice becomes scarcer, this support is now more important than ever.

You will collaborate across all our teams, particularly with the NRPF (No Recourse to Public Funds) and the Policy teams. This role offers the opportunity to engage closely with key campaigns and projects, with a view to influencing change within the legal and governmental landscape.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.