Communication Officer Jobs in Borehamwood, England

Executive Support Officer

Do you want to make a difference every day?  Do you want to contribute to change and improvement for those who need it?

Are you excited to support the Chief Executive on high profile projects and in meeting important stakeholders working together to bring change for victims?

We have an exciting new opportunity for an Executive Support Officer to support the Chief Executive in this new and exciting role, where you will play a key role in delivering the Chief Executive's day-to-day tasks as well as being a key part in new projects and research.

Position: Executive Support Officer

Location: Homebased (with regular travel to London and other locations as required)

Hours: Full-time, 37.5 hours Monday- Friday (flexible working)

Contract: Permanent

Salary: £30,000

Closing Date: 22nd November. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As Executive Support Officer, you will:

• Support the CEO in the delivery of their role by providing secretarial and administrative support.
• Proactively manage the CEO’s diary, identifying and resolving conflicts before they arise.
• Arrange and support at a range of meetings, ensuring that the CEO is adequately prepared and taking minutes as required.
• Act as a first point of contact for the office of the CEO, responding to emails, calls and correspondence appropriately and effectively
• Support the CEO and Senior Leadership Team on designated projects, conducting research and preparatory work.

This is the perfect opportunity for a candidate who has excellent organisational skills and is motivated and skilled, to support the Chief Executive of the leading victims' support organisation to deliver her role.

About You

You will need:

• Previous experience of delivering administrative support and diary management
• Good computer skills with the ability to use MS Office including Word, Excel, PowerPoint and Outlook effectively
• Strong communication skills, able to engage with a range of internal and external stakeholders
• The ability to arrange and manage meetings taking notes and providing minutes
• Robust organisational skills, able to manage time effectively and deal with conflicting priorities
• The ability to work in a fast-paced environment, able to anticipate issues and deliver solutions
• Experience of conducting research and presenting findings

In Return…

Benefits include:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Executive Assistant, PA, Personal Assistant, Executive Support Assistant, PA to the CEO, EA, EA to CEO, Administration Manager, Senior Administrator, Administrator, Senior Administrator, Secretary, Secretarial.

Please note this role is being advertised by NFP People on behalf of our client.  

Dementia Carers Count have an exciting hybrid opportuinity to deliver timely and efficient fundraising and administrative support, at home with one day in the London office, as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Job Title:   Fundraising & Admin Officer

Reports to:  Public Fundraising Manager 

Contract:   Permanent contract 

Hours:    35 hours/week

Salary:   £30,000 pa

Location:   Hybrid, one day a week in the London office.

Job purpose  

To deliver timely and efficient fundraising and administrative support, as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Key responsibilities   

• Be the first point of contact for supporters, campaigners and others, managing enquiries via post, online and over the phone to ensure everyone has a quality experience.

• Manage processes for fundraising donations.

• Work with teams across the organisation and with carers to produce creative and engaging thank you and stewardship materials.

• Support the fundraising team with prospect research to help identify potential new supporters.

• Draft funder reports, small trust funding applications and fundraising communications.

• Support the administration and delivery of fundraising activities and initiatives.

• Keep up to date with sector developments and best practice in fundraising.

• Support the marketing & communications manager to deliver effective internal communications.

• Support the services team to deal with carer enquiries and casework, administer online groups, and produce reports.

• Support the organisation with general administrative duties as required.

Do you want to make a lasting impact on patient care and staff support at one of London's leading NHS trusts? Join as Trust and Funding Officer, and help build the foundations of a healthier society.

As Trust Funding Officer you will play a vital role in their grant making and special purpose funds management, and your work will directly benefit patients and staff across their hospitals and community sites. You will work closely with Funding Managers to support their funding processes and the design and delivery of projects across the charity.

As Trust Funding Officer you will

• Develop and manage a portfolio of grants, advising and guiding applicants and grant holders.

• Manage questions and issues on grant or fund expenditure.
• Manage initial enquiries from Trust staff, responding to potential applicants and progressing ideas as agreed.
• Build strong relationships with the Fundraising and Communications teams.

To be successful in the role you will

• Have experience in a customer facing role, ideally in a funding or fundraising environment.

• Manage relationships with stakeholders, and help them to navigate complexity.
• Have experience of working with budgets and other forms of financial information.
• Use reports to gain insight.
• Ideally have experience of grants.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Position Type: Part-Time (32 hours)

Location: Home based – London

Salary: £34,500 full time equivalent (including London weighting)

About Chiva:

Chiva is a charity in the UK and Ireland whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures.

Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

Job purpose:

The Specialist Support Officer will provide both individual and family based emotional and social support, advocacy, and HIV education to children, young people and young adults living with HIV. Working closely with paediatric, adolescent, and adult HIV clinic teams across the London region.

At Chiva we believe that a diverse, inclusive, and equitable workplace is key to fostering innovation and growth. We are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We welcome and encourage applications from individuals of all identities, including race, gender, age, religion, disability, sexual orientation. Our goal is to create an environment where everyone feels respected, valued, and empowered to bring their authentic selves to work.

Please see the full Job Description and Person Specification at the link below.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please apply via our website.

Deadline for applications: Friday 22nd November.

Interviews to take place: Wednesday 27th November or Thursday 28th November (AM)

Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them as they create some of the world’s most exciting games.  Our membership includes cutting-edge companies working across the interactive entertainment industry from Sony PlayStation, Electronic Arts and Microsoft to Improbable, Space Ape and Jagex. 

With a changing political environment and new Government there are several significant issues for the sector to navigate including online safety, the use of AI, long term skills and training challenges, and how to maintain the sector as an engine of growth in the UKs creative industries. We are offering an exciting opportunity for an ambitious, bright and determined policy and public affairs professional to join our team and shape how we engage Government and other external stakeholders on behalf of our members.

Increasingly we are working beyond the games and interactive entertainment industry, working on a cross sectoral basis with partners in the creative and tech industries. We also work with other relevant trade associations on an international level to share best practice and ensure we are able to react to and shape policy on a global basis.

About you
This role his is an ideal role for an ambitious, self-motivated individual who thrives in a small but dedicated team environment and who wants to develop their knowledge of policy making, engagement and campaigns at a trade body with a national profile.

Ideally you will bring:

• The ability to work accurately with a good eye for detail
• The ability to manage and meet deadlines and competing priorities
• The ability to work with a range of internal and external stakeholders with varied priorities
• A willingness to learn and develop specialist policy knowledge and how it affects the video games sector
• Excellent writing skills and the ability to condense complex policy areas into understandable briefings for stakeholders
• Good political acumen and the ability to spot trends and opportunities for engagement for Ukie and its members

What you’ll be doing

• The post holder will help advance Ukie’s policy work on aspects of UK and international policy impacting the games and interactive entertainment industry through:
• Monitoring policy changes and providing in-depth policy analysis, research, and reports for internal stakeholders.
• Relationship building and engagement with Ukie members and wider sector stakeholders, including attendance at internal and external stakeholder meetings and coalition industry groups.
• Support the Senior Policy Manager in research for Ukie’s external consultation responses, co-ordinating with members and facilitating internal forums for discussions on particular issues.
• Support in organising events and engagement with policy makers within Whitehall, Westminster, the Devolved Governments and with regional, combined and local authorities as well as with our global partners in the EU, US and further afield. 
• Assisting the policy and research teams with major public affairs projects and campaigns according to the UKIEs internal strategy and drawing on Ukie’s internal data and external partners where appropriate.
• Supporting and promoting Ukie at external political meetings, including our bi-annual Westminster Games Week.
• Support in raising the profile of Ukie and its significant policy priorities through external communications in partnership with the Ukie campaigns team, and through public scrutiny such as the use of written parliamentary questions.
• Acting as the lead point of contact for the APPG on Video Games and Esports to which Ukie acts as the secretariat and taking responsibility for liaising with its members.
• Lead on external policy communications such as the Ukie Policy Byte, the bi-weekly political newsletter, with support from Senior Policy Manager and Head of Policy where necessary.
• Be responsible for the team administration of internal stakeholder meetings, including sending out invites, taking minutes and preparing relevant material as well as maintaining up to date email lists of all stakeholders.

Relationship Management

• Develop and maintain relationships with games industry member businesses and a wide range of external bodies; including partner organisations, government officials and other trade bodies.
• Support the Senior Policy Manager and Head of Policy in the management of Ukie’s internal stakeholder groups – including Ukie’s policy group and its various working sub groups.
• Maintain stakeholder engagement trackers and act as a point of contact for external engagement with Parliamentarians, regional politicians and their offices.
• Support the Head of Policy and Chief Executive in any external engagements.
• Support the policy team and wider Senior Management team with other reasonable tasks as required

 Qualifications and experience required for this role 

Qualified by experience. You don’t need to hold a degree to apply for this role, but experience of working in a policy facing role, public affairs agency or regulatory environment would be advantageous. On-the-job training will be provided via Ukie or external providers where appropriate.

Hours of Work 

• Monday to Friday – 9.00am to 5.30pm
• Expectation that some evening and weekend work may be required to attend or run Ukie events as the business requires. 

This role profile is not exhaustive; working as part of a small and dynamic team, there will be an opportunity to tailor the role to your interests and ambitions in agreement with the Senior Policy and Public Affairs Manager and Head of Policy and Public Affairs.

There is also the expectation that you will be flexible to help the wider organisation and its other teams in accordance with its strategic priorities where necessary, as directed by the Head of Policy or Chief Executive where appropriate.

Trust Funding Officer

Location: Hybrid, Old Street, London
Salary: £39,626 per annum
Department: Major Partnerships
Hours: 34.5 hours per week
Contract Type: Fixed-term for up to 12 months to cover maternity leave.

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 
 
We have an exciting opportunity for a passionate Trust Funding Officer to join our high achieving Major Partnerships Unit as a 12 month maternity cover.
 
As Trust Funding Officer, you will independently deliver excellent account management and stewardship to a portfolio of existing donors, contributing to our goals of sustaining and increasing income from trusts and foundations. You will also identify and research new prospects, follow through leads and deliver persuasive and professional proposals to secure potential donors.
 
We are therefore looking for solid experience of working in a fundraising environment, managing and prioritising a portfolio of existing and prospective funders. You will have worked with a diverse range of donors, particularly with trusts and foundations and have strong interpersonal and communication skills, both written and verbal, as well as being a collaborative team member. You’ll have a proven track record of soliciting five and six-figure gifts from existing donors and prospects.
 
It’s an exciting time to join Plan International UK as we deliver our ambitious new fundraising strategy. Over the next year our Major Partnerships Unit will generate over £9m of income from companies, trusts, foundations and major donors. This role sits in The Philanthropic Partnerships Team, which is specifically responsible for all trust, foundation and major donor relationships and income.
 
This is a great opportunity to use your skills and experience to make an impact on Plan’s ground-breaking and important work.
 
If this sounds like you, and you have a passion for our values, feminist leadership principles and vision, we would love for you to apply! 

Please click on the button below to apply.
 
The deadline for applications is 23:59 on Sunday 3 November 2024
Interviews will take place on Monday 11 November 2024 and Tuesday 12 November 2024. 
 
We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-217533

 About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people from under-represented backgrounds to access and succeed at university.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About The Role

The Social Mobility and Widening Participation Senior Officer is a vital member of the department. The post-holder will lead on the development, delivery and evaluation of sustained outreach initiatives. They will also be involved in a range of other challenging projects run across the Social Mobility and Widening Participation Department.

This role will co-lead on the delivery of K+, supporting participants on our arts, humanities and social science pathways. K+ is King’s flagship widening participation programme for sixth form and college students. The post-holder will be responsible for developing and delivering a comprehensive range of events for Year 12 participants as part of non-residential Spring and Summer Schools. This will involve working collaboratively with schools and teachers within Greater London and King’s target regions, King’s faculties and with corporate and charity partners.

The post holder will work closely with the wider Post-16 Programmes team, student ambassadors and key partner staff. This role is responsible to the Social Mobility and Widening Participation Manager.

This is an exciting opportunity for candidates looking for a career with social impact, and who wish to utilise their skills and expertise in working with young people. This is an opportunity to grow your skills in project management and stakeholder engagement.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

This is currently a hybrid working role with both work from home and on campus, with a minimum of 2 days a week based in the office at the Strand or Waterloo campuses.

This is a delivery-focused role which requires a substantial amount of time on campus delivering activities for young people. Regular evening and weekend work is required for this role, as well as delivering Easter and Summer schools during school breaks.

Contact details: Frances Ballaster Harriss.

Closing date: 03 November 2024.

To apply, please click “Apply Now”.

Working for The London Community Foundation makes a difference to the lives of Londoners and is ultimately incredibly rewarding. We are a small team, but our work is significant, and often fast-paced and complex.

We are delighted to be working with London Community Foundation to recruit a Supporter Care and Finance Officer on a full-time basis to join the team based in Borough, London Bridge.

The role:

The Supporter Care and Finance Officer will manage and administrate the fundraising and communications database (Salesforce), ensuring accurate and efficient supporter care and fundraising processes. This role is essential in enhancing supporter experience by developing the customer relationship management system, providing insights to colleagues to optimise their understanding of supporters, and ensuring smooth financial management.

Key responsibilities include overseeing the allocation and reconciliation of financial data, maintaining accurate fundraising records, and supporting the senior finance manager with financial services and reporting. This role will actively support key donor accounts to ensure correct financial management, invoicing, and coding.

This is an excellent opportunity to join a passionate organisation. Assisting the seamless integration of supporter care and financial operations will contribute to the growth and success of a dynamic team.

The person:

This successful candidate will have substantial experience as a Finance Officer, either in the charity sector, the grant making arena or similar experience within the corporate sector. Highly organised, a great communicator with superb attention to detail, this person will be AAT qualified or working towards the qualification or similar Finance related qualifications. They will have had experience of working in a busy Finance department, with a broad understanding of accounting principles, reconciliation and financial reporting in addition to excellent database and IT skills. Accuracy will be absolutely essential to success in this role in addition to being able to relate sometimes quite complex information to a wide variety or audiences.

A genuine enthusiasm for the work of LCF will underpin this person’s approach to the role and will fuel success and development within the organisation.

Join us and help champion South Bank, protecting and enhancing this unique area through creativity and collaboration, making real improvements to the area for all.

Location: South Bank, London - with flexible / hybrid working

About us

South Bank Employers’ Group (SBEG) is a membership association of leading organisations in the South Bank and Waterloo area, dedicated to enhancing the experience for employees, residents, and visitors. We are a not-for-profit company founded by businesses to regenerate and transform South Bank. As champions of our area, we protect and enhance it through creativity, collaboration, and effective delivery. We work on behalf of all stakeholders, setting the agenda, facilitating cooperation, and delivering programs that drive improvement and change.

South Bank is dynamic and undergoing significant change with high-profile developments. For over 30 years, SBEG has been central to these changes and remains committed to addressing the area’s future needs.

About the role

We seek a Programme and Project Officer, a new role that will work across our diverse portfolio, including our innovative Net Zero programme, South Bank Business Improvement District (BID), and projects for Jubilee Gardens Trust.

This role involves coordinating and delivering projects aligned with our relevant strategies and objectives, working on specific programmes, and supporting key initiatives. You will collaborate closely with partners involved in our Net Zero Steering Group and also Jubilee Gardens Trust. You will be involved in numerous partnership focused meetings, preparing project reports, and ensuring communication and follow-up with internal and external colleagues.

Stakeholder engagement is key, requiring liaison with various organisations - including SBEG members - managing task groups, and establishing partnership contracts. You’ll also identify resources, scope funding opportunities, manage finances and procurement, and be involved in marketing and communication efforts to keep stakeholders informed.

Who we are looking for

We seek someone with experience in overseeing and managing projects and being involved in relevant programmes relating to the management of urban areas, and / or net zero, sustainability and the climate challenge. Candidates will have experience of contract management, including negotiation and tender processes, and at least three years in multi-agency or partnership settings. A proven track record in project management and experience with local authorities, the private sector, and community organisations is essential.

You should have strong written and verbal communication skills, especially for external audiences, and advocacy abilities suited to complex stakeholder environments. You need to be action-oriented, capable of managing a varied workload, and skilled in attention to detail. Experience in working with and engaging with diverse organisations and presenting business cases is crucial.

We value fairness, inclusivity, and diversity, reflecting the rich mix of South Bank’s communities. If you share our passion, values, and ambition to improve South Bank for all, we welcome your application.

Closing date for applications: 9am, Monday 18th November 2024

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

We are looking for an enthusiastic events officer who has experience in events organising either in the voluntary or corporate / commercial / sports sector to join our successful fundraising team!

You will be providing key and intensive support to the Senior Manager - Challenge Events, concerning the planning and implementation of all aspects of our challenge and running events portfolio (including the Great North Run and London Landmarks Half Marathon).

You will develop relationships with participants, individuals and organisations to maximise fundraising targets and ensure long term charity involvement.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Hybrid (home and office, London SE1)

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on an ongoing basis before the closing date so early application is advisable

Service Improvement Officer

12 month FTC

London

Full Time - 37.5 hrs per week

Salary: £37,500 per annum, plus £2,600pa London Weighting

I am currently looking for a Service Improvement Officers support the development of continuous improvement of services in line with the organisations aims, objectives and values.

We are looking for someone who has:

A track record of managing excellent services or a background in support management
Proven leadership ability with a proactive approach to problem solving
Good collaboration skills and a calm and measured approach

You will be organised, flexible and able to prioritise your own work. You will be used to working to deadlines, have excellent communication skills and be able to work quickly and accurately. In addition, you will be resilient and able to work under pressure.

In return, we are offering a competitive annual salary, 25 days annual leave on appointment and the opportunity to develop and increase your skills.

Purpose of Job:

The Service Improvement Officer will support the development of continuous improvement of services in line with the organisations aims, objectives and values
Areas of improvement will have been identified through but not limited to the audit process, management accounts, a report produced by the continuous improvement lead, or a concern raised by the senior leadership team.
The role will be to visit services working proactively with operational managers and teams to develop an improvement plan and support the team in the implementation of these changes. You will also be proactive in identifying and raising any additional concerns as well as areas of good practice
This not an audit role, you will work closely with and be the interface between the services and the quality team

Key Responsibilities:

Work alongside the manager of the service and operational leads to support improvements identified in relation to some or all of the following
Support, both in relation to the people we support and colleagues
Recording and reporting
Organisational and legal requirements
Hours delivered and commissioned and any other rota issues
You will link the team to others within the organisation who may be able to support or assist
You will need to be able to challenge practice and point out good practice
Ensure the manager is cognisant of and familiar with systems, processes and policies
You will enable, support and coach the managers of services, team leaders, seniors and support workers
Raise any worries/concerns with the manager and with your manager
To perform all duties in accordance with the policies and procedures of our client and current Health and Safety at Work regulations
To undertake any other duties as appropriate to the post

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Role Location: Home Based

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally. 

Through community development we work in close collaboration with our Parkinson’s community to bring change on the issues that matter most to people affected by Parkinson’s.

You’ll provide high quality business support to the Wales Director and team. 

What you’ll do:

• Provide administrative support to the Director of Wales
• Provide first point of contact for all internal and external stakeholders
• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, fulfilling mailings and taking bookings as required
• Work across the team in Wales to ensure our records are up to date on all the current activities we and others support and that these are recorded on the local activity database
• Keep up to date with the directorate’s activities in order to provide clear, accurate information

What you’ll bring:

• Experience of team administration or supporting a senior executive
• Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally. The ability to communicate in Welsh is desirable but not essential
• Ability to work co-productively with people living with Parkinson’s
• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 
• Experience in coordinating multiple projects simultaneously that meet the business requirements

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 22nd November, in person in Cardiff.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (WALES) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Enquiries Officer

Full time, Fixed Term Contract – 9 months

£31,525 to £34,306 per annum plus pension, medical and dental insurance

25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

4pm finish on Fridays

Central London location (Covent Garden) – hybrid working available after induction

REPORTS TO

Enquiries Team Leader

OVERVIEW

The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.

You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.

Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.

The team is based in our central London office on the edge of Covent Garden, with hybrid working available

Please note this job is subject to a basic DBS check.

MAIN DUTIES

· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity

· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately

· To accurately record details of enquiries on the grants system

· To process small grants to enable applicants to access medical consultations and Mental Health Assessments

· To signpost applicants to other sources of advice as appropriate

· To work effectively as part of the team, collaborating and supporting colleagues

· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts

PERSON SPECIFICATION

Essential

· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation

· Excellent customer service skills

· Polite and calm telephone manner

· Ability to tailor communication to suit audience

· Ability to diffuse high-emotion calls

· Able to quickly establish rapport

· Strong written skills – ability to communicate in a clear and concise manner

· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing

· Ability to work well under pressure

· Organisation and effectiveness

· Prioritisation

· Meeting deadlines

· Attention to detail

· Team working

· Ability and willingness to put the team first

· Supporting and collaborating with colleagues

· Build and maintain effective working relationships

· IT, particularly MS Office applications

Desirable

· Experience of working on an advice line, helpline, contact centre or similar

· Previous customer-facing role

· Working within an advisory role

· Experience of working alongside volunteers.

· Administration

HOW TO APPLY

Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally. 

Through community development we work in close collaboration with our Parkinson’s community to bring change on the issues that matter most to people affected by Parkinson’s.

You’ll provide high quality business support to the Northern Ireland Director and team. 

What you’ll do:

• Provide administrative support to the Director of Northern Ireland
• Provide first point of contact for all internal and external stakeholders
• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, fulfilling mailings and taking bookings as required
• Work across the team in Northern Ireland to ensure our records are up to date on all the current activities we and others support and that these are recorded on the local activity database
• Keep up to date with the directorate’s activities in order to provide clear, accurate information

What you’ll bring:

• Experience of team administration or supporting a senior executive
• Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally. 
• Ability to work co-productively with people living with Parkinson’s
• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 
• Experience in coordinating multiple projects simultaneously that meet the business requirements

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (Northern Ireland) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.