Communication Manager Jobs

As the Volunteering Experience Officer for Imperial Health Charity, you will be passionate about ensuring that volunteers have the best possible experience through effective systems, processes and tools to volunteer. You’ll ensure that we deliver high quality communications and engagement to our volunteers through on-brand resources, web content and tools for the wider team to engage with and support the development of our automation tools across the team to improve the experience for staff and volunteers. Ensuring our volunteers have the right skills and knowledge to volunteer is an important part of this role, and you’ll ensure that our volunteers receive the best possible learning and development opportunities across the team both online and in person. We are looking for someone that can support our impact and evaluation methods across the team and help translate this into programme improvements, and shout about the impact that volunteers have across our hospitals.

Main Duties

Support the overall design of our volunteer journey along with key engagement activities to ensure we meet recognised standards and can innovate to create streamlined processes to improve volunteer experience.

Support across the volunteering team, our impact and evaluation methods to drive through programme improvements and learning.

Support the development of high quality learning and development opportunities for volunteers, ensuring that they receive both skills and knowledge to effectively volunteer in their roles.

Antenatal Results and Choices is a unique national charity providing specialised information and support to parents throughout antenatal testing. As the only national charity helping parents and healthcare professionals through antenatal screening and its consequences, we offer a vital service throughout the UK.

There are still so many more parents and professionals who could benefit from our work, and this is a great opportunity for a personal assistant to join the charity and support our Director and the extended team to deliver our excellent services.

We are a small committed team of specialists looking for someone who shares our vision and values and who is passionate about making a meaningful difference to parents facing very challenging and sensitive situations.

If the opportunity excites you and you believe that you have the skills and experience to add value to our work, we would be delighted to receive your application.

Active Communities Network are launching a new project, The ACN Way, which will be delivered across the UK. This project is funded by The National Lottery Community Fund for five years starting October 1st 2024. The project will build a network of 500 groups that are better connected, unified and more vocal with the aim of being actively involved in decision making and are better understood by policy makers and commissioners.

The Regional Network Lead is a new post which will work with an array of Voluntary and Community Sector groups operating in North of England. The post will offer specialist mentoring to organisational leaders and capacity building services to improve the skills, confidence and positioning of an array of youth and community groups who lack a voice as well as supporting connections to others and broader systems.

The project aims to amplify these unheard groups who deliver such vital services. As part of a UK wide team, the post will contribute to working with strategic bodies, elected representatives and funders to create transformative system changes based on our locality and person-centred based approach.  The post holder is expected to provide their specialist support to 20 groups per annum in their region, developing organisational development action plans and leadership development.

Duties and Accountabilities

• Develop and maintain relationships with grassroots groups who join the network to ensure they are supported.
• Work alongside each grassroots group to develop tailored organisational development actions plans and leadership development. Working closely with the leadership of the group by providing specialist mentoring to identify areas where organisations can be supported with training and development.
• Organise network events within the region with the aim of expanding the network and connecting groups
• Manage multiple stakeholder relationships within the region with the ability to adapt to meet the needs of the stakeholder.
• Work with the wider UK team and organisational partners to ensure groups are provided with the best support suitable to them.
• Continuously working with local stakeholders to understand changes within the local landscape which might impact on network groups to allow support to be adapted as and when required.

Chief Executive Officer (CEO)

Starting Salary: £55,000

Negotiable Benefits Package

Job Type: Full time, permanent

Location: Hybrid Working – Registered Charity Address, Station Road, Cottingham, HU16 4LL

R-evolution is a charitable incorporated organisation (CIO) based across the Humber region, covering East Riding, Hull, North Lincolnshire, North East Lincolnshire and a small project in bordering Lincolnshire. We work with a large partnership of organisations to deliver programmes around being active outdoors, wellbeing and developing new skills.

We are looking for a Chief Executive to succeed our interim CEO at this pivotal time for our charity. 

The Chief Executive Officer will be instrumental in steering R-evolution through its next exciting phase of development. In collaboration with the Board of Trustees, the CEO will play a key role in defining the organisation’s strategic goals and objectives and will take the lead in driving their implementation. This leadership role will ensure that the organisation stays on course to fulfil its mission and reach its annual goals.

About us…

We are a team of individuals who are passionate about what we do. We have a shared vision that people have the tools and skills to develop themselves, their spaces and communities.

R-evolution’s mission is to create opportunities that encourage engagement, participation and fulfilment. Founded in 2015, we have an established track record of leading successful partnership projects and working with a wide range of locally based partners in the heart of communities to deliver programmes around being active outdoors, wellbeing and developing new skills. These programmes are primarily around cycling, cycle maintenance, horticulture and life-coaching.

Currently overseen by our Board of 7 dedicated trustees, our 15 fantastic staff and 27 committed volunteers currently work with partner organisations to deliver across a range of projects. R-evolution are budgeting for circa £750k turnover in 2024/2025.

About you…

We are looking for someone who is a strong leader, is approachable, and that has a desire to manage the opportunities that exist for our organisation.

You will have proven experience in a senior management role, leading successful teams, as well as a strong track record of financial management.  You will bring experience of successfully applying for funding and will have strong skills in project implementation and management.

The successful applicant will be able to think clearly and make good judgements under pressure.  You will work effectively, whilst also leading with compassion for others.

Interested?

If this sounds like the kind of place you’d like to work and you feel you are a good fit for the role, we’d love to hear from you. A full Recruitment Pack including the Job Description and Person Specification is available on our website, R-evolution, along with an Equality & Diversity Monitoring Form so we can analyse the reach of our opportunities.

To apply you should submit your CV with a comprehensive covering letter detailing how you meet the requirements of the Job Description and Person Specification.  We compare applications to the person specification, so your application should explain how you meet each element of the person specification, and how your skills, attributes and experience make you ideal for the role as outlined in the job description. Details of where to send your CV and cover letter are in the Recruitment Pack available on our website.

We want all those that believe they are a strong candidate for this role to be able to show us, so please let us know if there is anything we can do to help you with this.

The closing date for applications is Monday 16th September 2024. If your application is successful, we will be hosting interviews in person at Aura Innovation Centre, Bridgehead Business Park, Meadow Rd, Hessle, HU13 0GD on Wednesday 2nd October or Thursday 3rd October.  If you apply, please keep these dates available for interview. 

Life Skills Key Worker Advert

Location: Hemel Hempstead
Salary: £28,350-£29,484 (FTE, negotiable depending on experience)
Hours: Mon-Fri, negotiable hours, full time or part time/job share considered
Reports to: Head of Social Enterprise
Closing date: Tuesday 10th September

About DENS

Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives.

About the role

Our Life Skills programme aims to prepare our clients to live independently, empowering them with the skills they need for a bright future.

Are you ready to make a real difference whilst embracing a rewarding challenge? In this role, you will have the opportunity to empower individuals with essential life skills like cooking, budgeting, and maintaining their home to pave the way for their independence and success. Each lesson you teach and every skill you share will have a direct and lasting impact on someone’s life. You will be part of a team that values creativity, positivity, and endless opportunities for personal and professional development.

About you

We’re looking for a passionate, creative, and dynamic Life Skills Tutor to join our team and help us rebuild lives. You will have experience of supporting people with complex needs, potentially in a supported housing environment. We are seeking someone with the ability to pass on skills and knowledge in an engaging and meaningful way.

Benefits

• Contributory pension scheme with NEST, employer contributions of 3%
• Sick pay scheme
• 25 days annual leave (FTE) + bank holidays
• 1 additional day of annual leave after each 5 years service (FTE, up to a max 3 days)
• 1 day per year to volunteer for DENS or another organisation (FTE)
• Employee assistance programme - 24/7 advice/support helpline & access to counselling
• Access to Medicash for cashback on health costs and access to services to support your wellbeing
• Staff wellbeing days and team building activities
• Training and professional qualifications relevant to your role

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• You will have substantive experience in providing immigration advice and casework, with the relevant Level 2 OISC qualification (or OISC level 1 working towards Level 2). Please note only candidates with the relevant OISC qualification and legal experience will be considered.
• You will be part of a specialist team that provides a migration service within a centre for people experiencing homelessness and interconnecting needs.
• You will have experience of working jointly with other agencies and building strong, effective partnerships internally and externally.

Full job description can be found on our website.
 

Salary: £36,159
Closing Date: Sunday 22nd September
Interview Date: Friday 26th September

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Are you passionate about helping churches engage with God’s mission throughout the world? Can you help BMS World Mission continue to make Jesus known, and improve the quality of life for thousands of people? If you want to play your part in connecting and enthusing churches with Jesus’ global mission, then we want to hear from you!

BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

We’re looking for BMS Regional Speakers (five positions) to nurture and strengthen relationships with churches and gain new regular supporters so we can see more communities transformed in Jesus’ name. You should be an enthusiastic advocate for mission, an excellent public speaker and confident in making a financial ask for BMS. You need to be outcome-driven and work towards agreed targets in the number of successful speaking engagements and new regular givers. You will have excellent communication and interpersonal skills, have a strong commitment to outstanding supporter care, have excellent organisational skills, and be proactive and computer literate. You will have a global vision, a heart for mission and be passionate about the role of the UK church in a growing world church. This is a rewarding and very active role. 

You will conduct 15 speaking engagements to allocated churches in your region. 12 out of the 15 engagements need to take place during the main service, most likely on a Sunday morning. Other engagements can happen on a Saturday or mid-week event. If required and individually agreed, instead of two of the 15 speaking engagements at a church, the role holder might represent BMS at a ministers’ conference or a Christian event. Preparation, training, travel and speaking time are compensated and mileage is reimbursed. 

The time required for this role adds up to about 12 hours per month / 140 hours per year. This is made up of 15 speaking engagements, including the time for travel, arriving early and staying for tea and biscuits (5h per speaking engagement), preparation time (0.5h per engagement), keeping up to date with BMS’ development with our regular publications (about 15h per year), organising speaking engagements, including all communications with the church from the offer of a visit to follow up communications after a visit, recording all communications and raising any changes to role holders (2h per engagement), attending training (online and in person), team and coaching meetings (about 15h per year). 

Please note that BMS deems this role to be inside IR35 and, due to the nature of the role, will contract successful candidates via an Umbrella Agency for pay and tax purposes. You would log your hours on an hours sheet which you would submit quarterly.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement. 

Location: Remote

As there isn't a requirement to come to the office: "The role holder must be based in the United Kingdom, with regular UK travel" You will need a driving license and a car for this role. 

Employment type: Part Time

Interview date: Rolling Interview

If you would like to discuss this role further, please contact, Tabea Dilling, Head of Fundraising, at BMS World Mission or visit our website for more information. 

You will work with the local police to provide home security interventions for older residents who the police report need support, and you will work through our existing community services to find appropriate older people for the project. Using your locksmith and maintenance experience you will advise and carry out home safety and security checks throughout Lambeth (note: you must have your own transport). 

1. You will possess problem-solving skills to diagnose and resolve lock-related issues. 

2. Ensure accurate installation and repair work.

3. Excellent communication skills to interact with customers and provide clear instructions.

4. Establish and maintain effective working relationships with the local police and community safety organisations.

5. Attend local events to network and promote the service and create referrals. 

6. Able to carry out home safety assessments to identify areas of risk within the home and provide information and advice to help protect people at home and their property. 

7. Using our Podio system, record all 1:1 interactions and the beneficiary's experiences. 

8. To maintain records and monitoring statistics of all advice and information provided in line with Age UK Lambeth policy and procedures and in line with the monitoring requirements for MYneighbour. 

9. To maintain the confidentiality of all service user records.

About the role:

The European College of Equine Internal Medicine (ECEIM) was established in 2000 and is a not-for-profit speciality college that oversees the training, examination and completion/maintenance of credential requirements of veterinarians who are equine internal medicine specialists, referred to as ECEIM Diplomates. Currently the college is run by a team of dedicated trustees and are eager to take the next step and create capacity for growth.

This is a brand new role and in which you will have the opportunity to shape and develop what a successful Chief Operating Officer looks like for this exciting and far reaching college. Your role will be to enable ECEIM to operate more effectively in order to facilitate the College’s growth, working with the board members to understand their vision, and work to enhance, develop and support on existing  key processes and procedures that help the college to run effectively. This role will ultimately support ECEIM’s mission and key objectives to advance equine internal medicine in Europe and increase the competency of those who practice in this field.

Whilst this role has an exciting future focus, a key part of your remit will be to oversee the day-to-day running of the college and help ensure everything is working well, keeping abreast of important deadlines such as key governance and compliance or liaising with external partner firms to ensure that they deliver key events on ECEIM’s behalf.

While much of your role may be administrative or operational in nature at first, there is also great scope to input into the colleges longer term strategic direction, all of which is leading to sustainable growth and increasing the impact of what ECEIM have set out to do.

About you:

You’ll bring both a practical and solutions based mindset as well as the ability to see the bigger picture in order to facilitate ECEIM’s longer term strategy. As this is a brand new role you will need to feel confident in the listening and learning phase as well as being able to see the improvements, recommend developments and create any next steps needed to support the ECEIM board and ultimately get the role off the ground.

You  will have the chance to utilise your experience in both big picture thinking, as well as your ability to design and develop processes and ways of working that will help ECEIM to take the next steps.

Using your excellent communication and stakeholder engagement skills you’ll be able to foster positive relationships with volunteers, members and other professional bodies, including working directly with  ECEIM’s key committees, helping them stay connected, informed and working as best as they can.

You will also bring a strong financial awareness and both ‘know how’ to action financial processes, working with the treasurer, but also to be able to spot when specialist skills may be needed to support you. Experience with data analysis and reporting is essential.

Whilst it is advantageous for you to have held a similar role before, a background in project or programme management, leading a department, operations management or financial management could bring the blend of key skills that will help you be successful in this role.

An understanding of academia and the importance of professionalism, credentials and high level qualifications is helpful and while an understanding the importance of ECEIM’s mission and animal welfare is essential, you don't need to have necessarily had any experience in the animal welfare sector.

What we can offer you:

Salary: circa £30,000 to £32,000 per annum, actual (circa £56,000 to £60,000 FTE). This would be reviewed on an annual basis.

Location: Remote role, working from home. UK based.

Hours of work: Your contracted hours are 20 hours per week. Exact working pattern can be discussed with the successful candidate. With a role at this level you may be expected to be flexible with that pattern at times, and as ECEIM’s remit is across Europe and beyond, you may also have the opportunity to travel with the role.

Pension: ECEIM will provide a pension contribution of 3% of salary; the employee will contribute a minimum of 5% of salary.

Holiday: 28 days annual leave FTE pro rata, so 15 days for 20 hours per week; plus Bank Holidays.

Probation: The role is subject to a 6 months’ probationary period.

About ECEIM

The European College of Equine Internal Medicine (ECEIM) is a not-for-profit speciality college that oversees the training, examination and completion/maintenance of credential requirements of veterinarians who are equine internal medicine specialists.

The ECEIM was established in 2000 and in 2010 became a fully recognised member of the European Board of Veterinary Specialisation (EBVS), a regulatory Board of all European veterinary specialty colleges. As a recognised EBVS specialist in equine internal medicine serves the veterinary patient, its owner and the public by providing expert care for horses, ponies, donkeys, mules and other Equidae with medical diseases. Furthermore, an ECEIM Diplomate aims to increase the competency of those who practice in this field through training and dissemination of knowledge.

The ECEIM aims to encourage research and other contributions to the advancement of knowledge in this area and to assist this, arranges an annual international meeting where the latest research focusing on equine internal medicine is presented and new developments in this field shared with colleagues. The ECEIM actively works to help establish approved training programmes throughout Europe through  structured training programme.

The closing date for applications is 9am on Friday 6th September 2024.

No agencies please.

About Us:

The Welcoming Association (TWA) Edinburgh is the only organisation in Edinburgh that specifically supports New Scots (asylum seekers, refugees and migrant people). The organisation has helped New Scots since 2000 by ensuring they feel at home in their new communities.

The Welcoming builds community by connecting locals and New Scots through social and cultural exchange and collaborating with others to share knowledge and influence positive change. We run a high-quality and responsive ESOL programme, employability, befriending, and energy advice, and offer many cultural activities, and have a unique track record of working with New Scots. 

Role Overview:

We seek a passionate and motivated Community and Trust Fundraising Coordinator to join our team. This role is vital in securing funding from trusts, foundations, and the local community to support our ongoing projects and initiatives. The successful candidate will work closely with the CEO to identify funding opportunities, build relationships with key stakeholders, and craft compelling funding proposals.

Additional information

Please note that you must already be eligible to work in the UK to be employed by The Welcoming Association.

The post holder will work from The Welcoming’s office on 20/1 Westfield Avenue, Edinburgh, EH11 2TT.

Equality, diversity and inclusion are at the heart of The Welcoming. We welcome applications from BAME people, applicants with lived experience as refugees, or working with refugees, asylum seekers and vulnerable adults.

Application notes

Interested applicants are encouraged to contact The Welcoming Association’s CEO, Tesfu Gessesse, to discuss the role informally.

The closing date for this position is 12 noon on Thursday 19th September 2024.  

An application form is available for download below.

Please email applications for the attention of Sophie Revesz, Admin and HR Manager. 

Place of work: We welcome applications from candidates based anywhere in England & Wales. Travel to our London office will be required every 4-6 weeks for which travel expenses will be reimbursed in line with our expense policy.

Salary: £48,000 pro rata annum (£28,800 for 0.6FTE) (plus London Weighting of £2,271 pro rata if applicable)

Working hours: Part-time 22.5 hours per week (can be over three days, or split over five; other flexible working patterns considered including flexibility during school holidays for the right candidate)

Application deadline: 15th August 2024

Interviews: 2nd October 2024

About the opportunity

The Head of School Marketing will lead and deliver comprehensive, cross-organisational marketing initiatives that result in an increase in the number of schools partnering with Action Tutoring. This role will define, deliver and adapt marketing strategies that effectively communicate the charity's value proposition to schools, leading to increased interest and sales. The role will oversee all marketing activities to schools; lead and support school market research and analysis; utilise analytics to measure campaign effectiveness and will be accountable for both school marketing and the initial stages of the school sales funnel (converting qualified leads into booked sales calls with our programme department).

Key responsibilities 
 

• Strategic direction - set, adjust and operationalise a comprehensive cross-organisational school marketing strategy. 
• Lead qualification - develop and implement effective lead qualification processes to ensure that generated leads are nurtured and converted into opportunities that move down the funnel.
• Conversion strategies create and execute strategies that not only attract leads, but enhance conversion rates.
• Campaign management – Work alongside the Marketing Manager, their team, colleagues across the wider Marketing and Communications department and whole organisation to plan, implement, and oversee school marketing campaigns across various channels.
• Market Research and Analysis - Conduct regular market research to identify trends and opportunities, understand the competitive landscapes and analyse data to inform school marketing strategies and optimise campaign performance.

Person specification 
 

Essential qualifications and experience criteria:
 

• Significant experience shaping and implementing comprehensive marketing strategies to engage a range of audiences, with experience in B2B marketing ideally with schools. 
• Proficiency in lead generation and demand generation techniques and technical skills to engage a range of audiences.
• Experience designing and delivering campaigns that drive conversion of leads into sales opportunities (e.g. booking of a sales call).
• Able to work across multiple teams and departments working entrepreneurially, managing projects, ensuring the timely generation of content and delivery of messages to achieve maximum impact.
• Able to collaborate and influence others to support you and your team in growing sales pipelines by attracting customers through the top of the funnel.
• Enthusiasm for and experience of using data and evidence to inform and improve processes and ways of working.
• Right to work in the UK.

Please see the job description to see more responsibilities and requirements of the role. 

How to apply: Please submit a completed application form.
In the form you will be asked to reflect on the statements below:

1) Briefly describe a previous campaign that you designed and delivered which drove the conversion of leads into sales opportunities (or equivalent objectives). What were the results of this campaign?
2) Please share the experience you have had managing projects across multiple teams, explain how you met objectives and ensured the project team balanced any additional priorities.
3) Summarise what school-specific experience you have, or how you would seek to develop this knowledge?

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.

Are you passionate about making data come alive and driving meaningful change?

As a PS Data Analyst at Mencap, you'll be at the heart of our mission, transforming raw data into powerful insights that drive impactful decisions. You'll be the bridge between data and action, working closely with stakeholders to understand their needs, create compelling reports, and develop innovative dashboards that bring our data to life. Your work will empower our teams to evaluate their activities, track trends like sickness and turnover, and continuously improve our systems to better serve our community.

Key Responsibilities:

Data Stewardship: Work with our PS data and product owners to ensure the quality and governance of our data. You'll be the go-to expert on maintaining data integrity and ensuring our systems are reliable and efficient.

Insightful Reporting: Analyse and interpret data, creating accessible reports that tell a compelling story. Your dashboards will not just present numbers but will drive action by highlighting trends and suggesting improvements.

Stakeholder Collaboration: Partner with colleagues across Mencap to understand their reporting needs. You'll provide tailored insights that support evidence-based decision-making and help drive improvements across the organization.

Continuous Improvement: Challenge the status quo by identifying areas where reporting can be improved. You'll use feedback proactively to refine our processes, ensuring the data we use is always accurate, engaging, and meaningful.

Agile Working: Embrace a flexible and responsive approach to your work, facilitating quick developments and ensuring our systems evolve to meet user needs.

Education & Advocacy: Educate your colleagues on trends you identify through analytics, providing expertise that drives effective communication and better decision-making.

What We're Looking For:

• A passion for data and a creative approach to problem-solving.
• Confidence in working with large datasets and a keen eye for detail.
• The ability to translate complex data into clear, actionable insights.
• Excellent customer service skills and a proactive approach to stakeholder engagement.
• A commitment to Mencap’s values: passionate, brave, inclusive, positive, and kind.

Benefits

Why join Mencap?

• 24 days annual leave plus bank holidays + a variety of benefits including pension and holiday buying options.
• Ongoing training and development opportunities to enhance your skills.
• A supportive and inclusive work environment where your contributions are valued.

Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.

Mencap vision is for the UK to be the best place in the world for people with learning disabilities. If you're ready to embark on a rewarding career that truly makes a difference, apply now!

About Mencap

At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.

You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more.  With us, it is never ‘just a job’.

In return for your hard work and passion, we can give you real meaning and purpose in your work.

37 hours per week

Flexibility will be required in line with the business needs including the seasonal nature of the business.

About LSESU

We are an independent, registered charity dedicated to helping LSE students make the most of their time at University. We are governed and managed separately from the University but work closely with them to help deliver the best for our students.

We’ve been part of LSE since 1897, and all LSE students automatically become LSESU members when they enrol. Our total income is c.£4.2m per year, which comes partly from a block grant from the University, and partly from commercial activities which generate extra revenue.

Our main services include:

Student Voice – supporting our students with representation, campaigning, policy change, and elections

Student Communities – supporting over 300+ clubs and societies, and managing the SU gym Social – running our Union events and spaces, such as the student bar the Three Tuns, and the Denning Cafe

Student Advice – providing free, independent, and confidential advice to our students

Not For Profit

All proceeds from commercial activities go back into putting on amazing events, activities, and support for students and help us to reinvest into the things we do for our members.

Job Purpose

The Director of Commercial and Union Operations is responsible for the strategic direction and effective operational management of the commercial services and facilities which includes venues, bars, catering, events, and the fitness centre.

As a key member of the Senior Leadership team, the Director of Commercial Union Operations will lead the development of commercial services to deliver exceptional services to our customers and members that maximises profitability.

Who are we looking for?

An experienced commercial leader, someone passionate about providing excellent commercial services, delivering outstanding customer care, who is outcome-focused and delivers results. You ’ll also become part of a great team and be invited to share in our successes and get to know the people behind the impact, making sure you feel valued for the important work that you do.

To apply, please download the application pack below or visit our website via the ‘apply’ button.

Closing date: Wednesday 18th September 2024 by midday.

Interviews: First stage interview (remote) Monday 23 September 2024. Final interview (in person) Tuesday 1 October 2024. You must be available for both dates.

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

The postholder will be experienced, skilled and knowledgeable, with an essential interest in and experience of working with migrant and refugee clients with complex needs; and the post would suit someone with previous experience in the migration or advice sectors who is interested in working with a mixed caseload that includes needs around destitution, homelessness, immigration and NRPF issues. We actively welcome applications from those with lived and relevant experience.

The post holder will assess, prioritise and triage new enquiries and referrals and allocate cases as appropriate within the generalist team. You will also carry your own caseload and provide one-to-one generalist advice, casework and practical support to migrant and refugee clients on
issues including immigration status, housing & homelessness, welfare benefits, asylum support, community care and destitution; as well as signposting and referring to internal and external local services including support groups, wellbeing activities, digital inclusion, ESOL, training and employability.

You will oversee our phone and email advice provision and organise and take part in the weekly advice rota. You will administer our destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support. You will attend and participate in local migrant sector meetings and networks as appropriate and, along with all staff and volunteers, you will have responsibility for identifying and raising any safeguarding concerns. You will jointly oversee and supervise casework volunteers and provide support and advice to our current generalist caseworker where needed.

The advice & casework team supports clients holistically on a range of different matters and our core caseload includes refugees, asylum seekers, those with NRPF, complex EUSS cases, spousal visas and undocumented migrants. Many of those we work with are homeless or precariously housed, destitute, and/or struggling to access support through statutory services for mental health, housing, welfare benefits and children’s services. The balance of time spent between different client groups and cases will need to be responsive to the ongoing demographic changes we see in the city and region, and the post holder will be expected to provide casework management and co-ordination of relevant services, liaising closely with other providers and with interpreters.

You will work as part of a small, supportive team that currently includes one other f/t generalist caseworker, one f/t immigration caseworker and a number of active casework support volunteers. The wider frontline staff team includes four refugee resettlement caseworkers; our group work facilitator; a skills & employability caseworker; an ESOL tutor; a food bank co-ordinator; and a volunteer co-ordinator.

Regular supervision and support and in-house and on-the-job training will be provided, as well as external training on specific issues where needed. However you will need to be ready to step immediately into a busy advice environment with the necessary confidence, skills and knowledge to begin to deliver advice and casework and take over an existing caseload.

On rare occasions you might be required to work out of hours where there are emergencies or if and when there are new arrivals in need of immediate support.

Postholders will need to have the right to work in the UK.