Client Service Manager Jobs in Nottingham, Nottinghamshire
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
To find out more about what we do, our values and our generous benefits please visit our website.
Our values are: People First, Curious, Bold, Collaborative, Accountable
About the Role
Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors.
We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation.
Key responsibilities
1. To work closely with the Grants, Investments, and Development, Insight and Advocacy teams to ensure that SIB is well-placed to respond proactively and also reactively to business development opportunities.
2. To support the coordination and project management of existing business development projects in community energy, heating and cooling, social investment fundraising and capacity building.
3. To ensure that information is managed effectively, calls logged and tasks delegated, progressed and completed, feedback collected and meetings scheduled and facilitated across the wider business development team, particularly in relation to the CEO, Deputy CEO and Director of Investments, ensuring their input is sought in a timely way to progress key decisions.
4. To manage a calendar of events, calls and contacts across key areas of business development.
5. To take a lead (where appropriate) and/or work alongside others to create and/or deliver presentations in new and existing business development.
6. To manage (where appropriate) and/or work alongside others maintain long-term relationships with both current and new clients and partners.
7. To monitor tendering opportunities and manage and update the new business development pipeline.
8. To implement new systems to improve the efficiency of the business development processes, alongside business systems.
9. To work with the financial team to build costing models for new proposals and programmes.
10. To coordinate high quality bid responses for invitations to tender from funders, investors and other key client groups, to ensure that these are well-written and professionally presented.
11. To coordinate and contribute to a clear strategy and objectives for the business development function at SIB.
12. To attend relevant events or conferences and to keep up to date with the sector.
13. To adopt our continuous improvement and learning ethos.
14. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
15. To support and contribute to the implementation and delivery of SIB’s strategy.
16. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
17. To work within the organisation's values, principles, and processes to achieve operational excellence.
Core competencies
- Excellent relationship management skills both with internal and external stakeholders.
- Effective time management.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Exellent customer service skills.
- Strong negotiation and influencing skills.
- Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
- Flexible and adaptable as a team player.
- Excellent attention to detail.
- Excellent written and verbal communication skills
- Commitment to equality, diversity & inclusion
Desirable competencies
- Understanding of the social investment or grant-making market in the UK
- Understanding of community energy schemes
We believe in the power of the social economy to build a more equal society.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Forces Employment Charity (FEC) is seeking a dedicated and highly motivated Caseworker - Op Nova in Derbyshire & Leicestershire to join our team.
Reporting to Op NOVA Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region.
A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.
This is a full-time role working 35 hours per week with a salary of £28,325. The role is Home-based with frequent local and regional travel.
Principal Responsibilities:
- Contact all clients within 48 hours of allocation.
- Undertake needs assessments and develop support plans within 5 days of allocation.
- Provide peer support and practical experience to colleagues and clients.
- Carry out assessments using the Outcome Star, understand and record employment and housing status, and other assessments as required by the Regional Manager.
- Review assessments at 3-month intervals to understand and demonstrate progress.
- Work with and empower clients to engage with the support plan and goals agreed during their needs assessment.
- Produce written reports when requested, highlighting support given to clients and levels of engagement.
- Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client.
- Support the regional manager and Op Nova national manager to create and maintain strong working relationships with referring organisations in the programme area, including the Police and NHS Liaison and Diversion.
- Identify and engage veterans with the service.
- Deliver emotional and practical support to veterans, working with partner organisations to provide specialist support.
- Work with each client to identify future goals for employment, volunteering, and/or training.
- Ensure that all activity is recorded on Salesforce case management system (CMS).
- Deliver any further activities reasonably required by your Regional Manager and the National Manager.
PERSONAL SPECIFICATION
Essential Competencies:
- Highly motivated and independent, capable of working remotely across a wide geographical area.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
- Ability to collaborate effectively with internal and external stakeholders.
- Highly organised with strong IT skills and experience of using Case Management Systems.
- Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
- Excellent team player who will contribute to a diverse and dedicated team.
- Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
- Driving licence and use of own car.
- Strong communicator.
Desirable Competencies:
- NVQ Level 4 in Information, Advice, and Guidance.
- Experience of using Outcomes Star.
- Salesforce case management system experience (training will be provided for the successful candidate if not already trained).
- A working knowledge of the justice system and experience of working with offenders or ex-offenders.
- Experience of serving in the Armed Forces.
Security Clearance: Successful candidates will require an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV level 2).
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. The closing date for the position is Midnight, 11 November 2024.
Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.
LOCATION - Remote with travel required across the UK
Are you looking for an exciting and rewarding new role in 2024? Apply for the Impact and Evaluation Senior Officer role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
We are seeking an Impact and Evaluation Senior Officer, working with the Impact and Evaluation Manager, Director of Partnerships and Federation Development and with federation members.The role will be central to the delivery of strategic commitment to work together to record, study, continuously improve and broadcast our collective impact.
It’s an exciting time for the Emmaus Federation as we roll out a new In-Form (salesforce) CRM system and interlinked Monitoring Evaluation and Learning (MEL) Framework.
The role will play a crucial part in implementing, gathering feedback and developing new systems and tools to be utilised by Emmaus communities.
The role will be varied in nature, one day might involve conducting interviews with people experiencing homelessness, then next providing support to a member of staff to improve a communities MEL practice, the following day might involve analysing a data set and writing a briefing paper.
Who are we looking for?
The Impact and Evaluation Senior Officer will play a key role in supporting the Emmaus federation to understand and demonstrates the impact of our work.
The ideal candidate will have strong theoretical and practical evaluation skills coupled with the people skills to make this work accessible to a range of stakeholders.
They will need to be comfortable working as part of a remote team and able to travel to Emmaus communities across the UK to work with staff and companions.
What we offer
· £34,199 pro rata (based on a standard working week of 37.5 hours)
· Working hours: Can be delivered flexibly, Monday – Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Wednesday 06 November 2024.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Monday 18 November.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
LOCATION - Remote with travel required across the UK
Are you looking for an exciting and rewarding new role in 2024? Apply for the Learning and Development Manager role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
We are seeking a Learning and Development Manager to work with the Director of Partnerships and Federation Development to develop an ambitious learning and development strategy for Emmaus UK.
As a hands-on Learning & Development Manager, you will play a critical role in developing the skills, knowledge, and capabilities of employees, companions, volunteers and trustees across the Emmaus Federation and within Emmaus UK.
Your primary focus will be on developing and delivering effective learning interventions, programs and initiatives that align with the goals of Emmaus and support the growth and development of its people.
You will have the opportunity to make a significant impact on the growth and development of employees, companions, volunteers and trustees, contributing to a positive learning culture, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of learning initiatives.
This role is home-based, with some travel required across the UK.
Who are we looking for?
We are looking for a high-performing Learning and Development Manager, with experience working in a learning and development role, including experience of delivering training in-person and online to a range of stakeholders.
The successful applicant will be able to deliver effective and engaging learning and development programmes and will have experience of identifying and analysing learning and development needs, developing relevant approaches and evaluating effectiveness, developing a strong culture of continuous improvement across Emmaus UK and the wider federation.
This is an exciting and rewarding role for someone who thrives working with different people and pursuing new opportunities.
What we offer
· £37,878 pro rata (based on a standard working week of 37.5 hours)
· Working hours: 5 days per week, Monday – Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Friday 1st November 2024.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 13th November.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.
This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.
We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.
As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.
About You
We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Additional information about the role
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: Full-time, 37 hours per week
Salary: £26,000 – £29,000 dependent on experience
Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.
Application Instructions
To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications.
We are a Disabled Confident employee.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
Closing date for Applications: 11.59 pm Sunday 10th November
Interviews: Interviews for the role will be held on the week commencing 25th November 2024.
If you would like further information about the role or have any questions, please contact Kelly, Operations Manager.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Client Advisor and Trainer
We are looking to recruit a Client Advisor and Trainer to join a mission-led organisation, supporting a friendly and dynamic training team.
Position: Client Advisor & Trainer
Location: Remote
Hours: Full-time, 35 hours per week (open to flexible working options)
Salary: £37,836 per annum
Contract: Permanent
Close Date: Midnight 3rd November
First interviews: 21st November in London (in-person)
Second interviews: 21st November in London (in-person)
About the Role
The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of the organisations work and is essential to the effective implementation of the Star. The process of implementation can support positive organisational change but needs time and appropriate attention.
The Client Advisor & Trainer is a critical part of how the team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.
Overview of responsibilities and main tasks:
- Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
- Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
- Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
- Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
- Represent Triangle at events and deliver presentations about the Star.
- Assist clients with the Star Online application and support colleagues with specific projects.
About You
We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.
You will have/be:
- Excellent organisation and record-keeping skills
- Self-motivated with ability to work independently
- Ability to prioritise competing pressures and meet deadlines
- Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
- Responsive to client needs, able to take initiative with a creative problem-solving approach
- Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
- Committed to delivering a good service to clients and helping them make a difference to the people they support
- Good IT skills including MS Office
About the Organisation
The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.
What you can expect
- A purposeful, caring and inclusive team operating within an employee-owned trust
- An opportunity to grow and develop yourself through your work
- To be empowered to lead and self-manage with the support of a highly committed team around you
- Opportunities to be involved in projects outside the scope of your role.
Benefits include:
- Laptop and mobile phone provided for work purposes
- Open to flexible working arrangements
- Cash health plan, generous pension scheme, employee assistance programme
- 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
- Paid volunteering time
- Opportunities for personal development
The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.
You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Job (in a Nutshell)
We are looking for someone to build and maintain partnerships with schools, colleges, and youth organisations. Your goal will be to offer these groups exciting outdoor learning residentials that inspire young people.
Your role involves managing a list of current customers, ensuring they keep coming back, and finding new business opportunities. You’ll be part of the Education team, working to meet performance goals and enhance customer experiences. Building strong, positive relationships with customers is key to ensuring their ongoing commitment to our programs.
Who We’re Looking For
You are a results-driven team player with a solid understanding of the education sector. Ideally, you have at least one year of experience in sales, such as an account manager or a similar role.
You are passionate about outdoor learning and share our values and ways of working.
Your Experience
- Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals.
- Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication, both on the phone and in writing.
- Negotiation: You have good negotiation skills.
- Independence: You can work independently and take initiative.
- Technical Skills: You are confident using Microsoft systems.
- Presentation and Social Media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.
Areas of Responsibility
- Revenue and KPIs: Meet revenue targets and other key performance indicators for the education team, ensuring both individual and team goals are achieved.
- Customer Understanding: Develop a deep understanding of customer needs through effective questioning and research.
- Collaboration: Work with other teams to ensure the best fit for customer programs.
- Sales Proposals: Create compelling sales proposals to win new business.
- Customer Records: Maintain customer records using our Microsoft Dynamics CRM system.
- Relationship Management: Use sales techniques and relationship management skills to overcome challenges and retain business.
- Charitable Funding: Promote and allocate charitable funding to customers based on need.
- Liaison: Work with all areas of the organisation to maximise opportunities.
- Market Knowledge: Develop an in-depth knowledge of customers, the region, the education market, and sales techniques to drive success in your role.
Other
- Some evening, weekend, and overnight work will be required, including attending taster sessions, client visits, and centre visits.
- You’ll also need an enhanced DBS check.
- This role is perfect for someone who loves working with people, has a passion for outdoor education, and is driven to achieve results. If this sounds like you, we’d love to hear from you!
Salary and benefits
- Salary £26,000 - £30,000 per year + Bonus. Starting salary is dependent on experience
Benefits:
- Annual Leave of 24 days, plus bank holidays. Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
- Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
- 8 weeks’ sick pay at full salary in any 12 months.
- Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
- Employee assistance programme Unum: In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
- Personal Accident Insurance while at work or commuting.
- Health Cash Plan with Medicash: a taxable benefit
- Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
- Berghaus uniform items provided and the opportunity to purchase Berghaus products at discount
- Staff bursaries: discounted course fees for family members
Plus!
- Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)
Hours of work
- You’ll work an average of 37.5 hours per week.
Settling in period
There is a 3-month settling in period from contract start date.
How to apply
If you are interested, please drop an email with an up-to-date CV and covering letter of no more than 500 words to Sarah Shutt. Speciying if you are interested in a permenant position or a 12 month contract.
The closing date is 8th November 2024. Interviews will take place on 18th November 2024
at Head Office in Hackthorpe, nr Penrith on (or via TEAMS / Zoom if appropriate).
We currently have a permanent and 12 month opportunity available. Please specify which opportunity you are interested in.
To inspire young people to realise their potential through learning and adventure in the outdoors.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Opportunity: Technical Project Manager
Thank you for your interest in joining the Sortition Foundation. We hope this document encourages and inspires you as you consider this opportunity.
Location: This is a home-based remote position open to applicants globally. We currently employ people based in Hungary, the UK and Australia and we value the diverse perspective that candidates from different geographies can bring to our team. We encourage applications from all qualified candidates, regardless of location, and are committed to finding the best fit for our team.
Salary: We offer a competitive salary and benefits package that considers the cost of living in the country of employment. The UK salary for this role will be £50,608.89 per year (Band B) pro rata based on our Global Salary Scale adjusted for cost of living according to your location and paid in your local currency.
Benefits: We also offer 40 days of leave per year (including national holidays), an equipment and furniture allowance, two in-person team days per year, and much more.
Hours: 35 hours/week (we welcome applications from individuals interested in part-time work or job-sharing). We operate on a flexible schedule; you will work your hours whenever you’d like, whilst also accounting for in-time virtual meetings.
Contract length: 1 year fixed term contract, with possibility of extension, subject to funding availability and performance in the role
Reporting to: Director of Sortition Services
Management Responsibilities: None
Application deadline: 09.00am (UK time) 21 October 2024. Details of how to apply at the end of this job description.
About the organisation
The Sortition Foundation is a not-for-profit company that exists to transform politics and upgrade democracy. We recruit people from all walks of life for citizens’ assemblies in the UK, Australia, Europe, and around the world, with clients including national governments, local governments, cultural, technology and other organisations. The surplus generated from this work funds our campaigning for the institutionalisation of these assemblies at local and regional/national level. We are structured as a workers co-operative and our core values are to be caring, courageous and curious. We have a small and growing team across the UK and Australia and a subsidiary organisation, Sortition Europe, based in Hungary.
About the role
We’re looking for an experienced project manager interested in the deliberative democracy field to deliver selection and stratification services to clients, to enable randomly selected processes to take place at all levels of government & society. As a project manager, you will be responsible for ensuring a smooth journey for our clients and a high quality of service delivery.
Responsibilities
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Liaise with clients to manage selection and stratification services
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Co-ordinate the design, printing and postage of invitation materials, including the random selection of addresses for the invitations to be sent to
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Developing web-pages (using a CMS) for clients to enable registration for randomly selected events
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Developing spreadsheets and back-end processes to enable random selection for events
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Co-ordinating the confirmation of selected participants and replacing those who drop out
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Preparing reports for clients
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Working closely with other members of the delivery team to support each other
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Keeping abreast of best practice in sortition and deliberative democracy
Essential skills and experience
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Experience in managing projects independently
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Excellent interpersonal and communication skills, both verbal and written, facilitating clear and effective exchanges
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Expertise in spreadsheets, including advanced functions and formulas
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Technical fluency in simple coding in any of the following: python, javascript, Google Apps script, and HTML/CSS
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Ability to understand demographics and statistics and large data sets
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An ability to self-start, work flexibly and on your own initiative
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An ability to demonstrate a commitment to the values of the Sortition Foundation that guide our goals: Collective Wisdom and Social Justice.
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An ability to demonstrate a commitment to the values of the Sortition Foundation that guide our culture: Curious, Caring and Courageous.
Desirable Skills:
Optionally, there are some additional skill sets that we would be interested in identifying in applicants, but which do not form the core part of the project manager role and are therefore not essential:
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An understanding of sortition and deliberative democracy
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Technical skills in software systems development and maintenance and experience with NationBuilder (liquid, and templates)
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Ability to strategically expand and leverage networks to benefit the organisation and advance business objectives
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Ability to establish and maintain professional relationships with key stakeholders, clients, and industry peers
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Attend conferences and networking events
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Business development and sales
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Write papers and give talks at conferences and events
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Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently
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Experience with integrating coding solutions and spreadsheet tools to streamline workflows and enhance productivity
The successful candidate will be highly organised, self-motivated and independent; everyone works from home with substantial freedom to choose their own hours.
Benefits:
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Holiday allowance: 40 days of annual leave including public holidays (pro rata)
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Flexible Working: Flexible hours and the option to work remotely
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Pension Contributions: 3% employer contribution to your pension (if you’re UK-based)
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Sick Leave: 20 days of sick leave per year (pro rata)
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Social Events: Regular social events and in-person gatherings
To apply, please email your CV and a short covering letter with the subject line, “Technical Project Manager Application.” The closing date for all applications is 09.00am 21 October 2024 (UK time). If you require additional time, please contact us by 14 October 2024 at the above email address and we will do our best to accommodate.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If you would like to request any adjustments, please contact us. We also offer reasonable adjustments on the job.
If you would like to discuss the role or have any questions, please do email us.
Our intention is to hold interviews (virtually) on 5 and 6 November 2024. We will share the questions with you two days prior to your interview. Should you be offered the role, we will ask for two references from you.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, veteran status or other categories protected by law.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: To cover the Surrey, Sussex, Hampshire and Thames Valley area
Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South and Central area.
Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: Early November
Start date in role: 6th January 2025
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.
Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.
What we offer:
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A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
-
Birthday day off
-
Enhanced sick pay and compassionate leave
-
Death in service benefit
-
Pension
-
Employee Assistance Programme
-
Flexible working
-
A rewarding role with purpose
-
Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.
Specifically seeking candidates with:
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frontline support service experience
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a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)
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experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.
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research and advocacy skills – you will reach out to other organisations to support your cases where required
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competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area
Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.
Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: Early November
Start date in role: 6th January 2025
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.
Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.
What we offer:
-
A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
-
Birthday day off
-
Enhanced sick pay and compassionate leave
-
Death in service benefit
-
Pension
-
Employee Assistance Programme
-
Flexible working
-
A rewarding role with purpose
-
Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.
Specifically seeking candidates with:
-
frontline support service experience
-
a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)
-
experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.
-
research and advocacy skills – you will reach out to other organisations to support your cases where required
-
competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Evolve, a leading mental health counselling charity, is seeking a part-time administrator receptionist, to be the first point of contact for clients seeking our non-emergency professional mental health counselling services.
The postholder will manage phone calls and web enquiries through to successful conclusions via our Head of Counselling and their team of over fifty counsellors, creating and maintaining client records with Charitylog – a client records management system.
They will be the key source of information and support for this team of counsellors, who all work remotely currently across greater Cambridgeshire, Northants, and Peterborough areas, making sure they have all necessary support and information for their roles.
Our administrator will also organise and manage all other corporate information for the Trustee Board, the CEO, and their leadership team plus our volunteer staff – building an effective ‘memory’ for Evolve and helping us to grow and support more people.
More than a conduit for enquiries, the successful applicant will be initiative-taking and self-directing, taking immediate action and ownership of their tasks and ensuring 100% completion. A high degree of professionalism, and a regard for boundaries and confidentially are essentials, as is resilience for a sometimes-challenging role at a time of change and growth in Evolve. Strong abilities in the use of IT and especially records management systems are vital for this post.
Please refer to the attached Job Description & Person Specification for full details of this role. We are wanting to make an appointment very soon and will review applications (CV plus covering letter addressed to the CEO) as they come in. Interviews will be via Teams, in two stages.
To apply, please submit your CV and a covering letter of no longer than one page, outlining why your skills and experience match the requirements of this role. Please note, applications submitted without a covering letter will NOT be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Developing and Implementing strategy, leading our work to improve local policy and practice to ensure our local improvement programme provides value to clients.
· Playing a pivotal role in providing operational and strategic leadership in the management of SCIE.
· Generating and sustaining income for SCIE’s local improvement activity in line with annual income targets and the business plan, developing, testing and positioning new products to create a sustainable income pipeline.
· Leading our portfolio of local improvement projects, managing our strategic partnerships with councils and Government departments.
- Managing the senior practice development consultants, supporting and nurturing the team, ensuring the team adopt good practice and approaches to continuously improve the practice development management functions within SCIE.
What we are looking for:
· Ability to think and act strategically and demonstrate a record of successful delivery in social care or a related field
· Senior Management Experience with a good understanding of different organisational structures, governance arrangements and strategic decision making in local government, health, social care, education and voluntary and community sector organisations and the challenges facing these organisations.
· Experience of leading consultancy and change projects in local government, health, social care, and voluntary and community sector organisations
· Experience of growing income, developing and sustaining commercial opportunities and products in a competitive environment.
· Experience of leading teams
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. . Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact
Head of Customer Voice
Home-based, some travel to Newcastle under Lyme
£70,000
Are you passionate about putting the customer voice at the heart of decision making? Do you have experience of turning customer feedback into actionable insights to shape and improve service delivery? If so, we’d love to hear from you!
Our client is looking for a Head of Customer Voice to lead the way in championing our customers, ensuring their voice is continuously heard and acted upon.
As the Head of Customer Voice, you’ll drive strategic customer insight and continuous improvement. Building relationships with key stakeholders will be key to effecting change and improving customer experience.
You’ll have a proven track record in a similar role, operating at a senior level to influence change along with experience of presenting data and insight to a variety of audiences including Board level.
Experience of leading on corporate performance frameworks with the ability to interpret Government and Regulatory Policy and guidance is a must, coupled with previous experience of managing data and insight teams.
Experience in the Social Housing sector and knowledge of Ombudsman and regulatory requirements would also be beneficial.
First stage interviews – 29th October
Second Stage interviews – 6th November
This post is subject to a satisfactory Basic DBS check.
The Role
SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.
As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.
This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.
Hours: 22.5 hours per week (3 days)
Contract: April 2026 with the possibility of extension
Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)
About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Wednesday 6th November 2024.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
Location: Remote delivery – with option to be office based in Hammersmith & Fulham
Citizens Advice, in partnership with Trussell, provides a freephone helpline for people who need help to obtain a food parcel from their local food bank. As part of the process, it provides information and advice on the issues that are causing financial hardship in order to move the client forward. The helpline is managed by generalist advisers from local Citizens Advice across England and Wales.
Citizens Advice Hammersmith & Fulham have been involved with the project from the start and the project received Collaboration of the Year Award (Citizens Advice National Awards 2020).
We now have the opportunity to expand our team of helpline advisers. Role:
- Establish that the client cannot afford food by carrying out a full exploration of the cause of financial hardship and give information and advice on the issue identified
- Issue foodbank voucher where appropriate and/or signpost to local services
- Write up case notes to Citizens Advice national standards
The Helpline Advisers are provided with close support from our supervisors, have access to our wealth of resources and are an integral part of the Citizens Advice Hammersmith and Fulham team.
We have the equivalent of 7 working days available and are open to applications from candidates seeking a minimum of 2.5 days - 5 days per week. This role is well suited to hybrid working with opportunities for remote working. Advisers will also have the opportunity to be office based should they prefer. There will be a two-stage process with Test (mock client call and write up) with successful candidates progressed to interview.
Closing Date: Midnight Thursday 24th October 2024
Interview Date: Thursday 31st October and Friday 1st November 2024
We reserve the right to close the applications earlier if suitable candidates are found so encourage early applications.