Client Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in the Aberdeen area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
This is an exciting opportunity for Advocates to join and shape this service covering Aberdeen. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; Midnight on 8th November 2024, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
NB:
If you don't already hold the Independent Advocacy Qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Are you a proactive administrator with experience in working for professional organisations or membership bodies? Do you have strong MS Office skills, especially Excel and Outlook? Do you have working knowledge of CRMs?
TPP are recruiting an Examinations Administrator on behalf of our client.
About the Role:
As the Examinations Administrator, you will manage all aspects of examination delivery, from candidate registration through to results processing. You will coordinate exam schedules, support examiners, handle appeals, and ensure compliance with established procedures. This role requires a high level of attention to detail and the ability to manage your workload independently while collaborating effectively with the wider team.
Key Responsibilities:
- Working with volunteers to collaboratively deliver operational objectives.
- Event management (at an admin level) experience.
- Escalating matters accordingly.
- Supporting the team with any urgent areas of work as and when needed.
- Scanning, collating materials and preparing boxes with materials.
Key Skills and Experience:
- Experience delivering outstanding customer service in a fast-paced environment.
- Ability to handle sensitive enquiries and complaints with professionalism.
- Strong MS Office skills - particularly Excel and Outlook.
- Strong customer service skills.
- Attention to detail and good organisational skills.
- Database management experience.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
ndependent Committee Member of Audit & Risk Committee Cambridge - mix of online and in person meetings
£2,125 per annum + expenses
Fixed Term, 5/6 meetings per year including Board Strategy Meetings
Our client is a charitable housing association with a long history of providing affordable housing in and around Cambridge.
They are a small, but ambitious housing association, that is passionate about providing safe affordable homes for their customers. They are committed to working in partnership with their residents to ensure they deliver better customer service and focus on services which are important to them.
Their Board is supported by three committees: Audit & Risk Committee, People Committee and Customer Experience Group. In addition, the Finance Working Group and the Investment and Growth Working Group also support the Board.
This role provides the opportunity to not only sit on the Audit & Risk Committee, but also to play an integral part of the Group's strategic planning. In this role, you will be part of their strategy days.
The Independent Committee Member role on the Audit & Risk Committee would be ideal for a senior finance professional within the social housing sector. You’ll be a qualified accountant with knowledge at a senior level of internal and external audit, strategic management of risk and financial reporting.
It is not essential that applicants have been a Committee Member of a housing organisation before, but applicants should have a commitment to customer service, a knowledge of what makes for good governance, and excellent communication and leadership skills.
They are looking for candidates who are passionate about making a difference to the people and communities we serve. They particularly encourage applications from those living and working in the Cambridge area and from people from a wide variety of backgrounds or experience.
If you are interested in this role, we would love to hear from you.
The deadline for applications is 14th November 2024 and the interviews are planned on 3rd and 4th December.
We have an exciting opportunity for a Domestic Abuse Caseworker to join the Northern PIC team, working 37.5 hours a week. Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Portsmouth, operating as a hybrid working model with three days in the office, and two working from home. All travel costs to and from appointments from your office base will be reimbursed.
As a Domestic Abuse Caseworker, you will be:
- Focusing on victims of domestic abuse, providing a pro-active, short to medium term crisis intervention service through individual safety planning, advocacy, emotional & practical support
- Supporting victims face to face or over the telephone to assist them in accessing services to keep them & their family safe
- Developing individual safety plans to meet client's needs as identified in the needs & risk assessment
- Providing advocacy, emotional and practical support and information to victims including exploration of legal & civil options, housing, health and finance and support clients through the criminal justice system
- Participating in multi-agency meetings by being the voice of the client & follow up actions agreed in meetings keeping the client's safety at the forefront of proceedings
You will need:
- A good understanding of domestic abuse & it's impact
- Knowledge of risk assessment, safety planning & risk management
- An understanding of Safeguarding issues, and the legal responsibilities surrounding these issues
- Theoretical, practical & procedural knowledge of civil & criminal justice remedies for victims of domestic abuse
- Experience of working within a multi-agency and legislative framework
- Experience of managing a complex caseload, prioritising work effectively
- Strong crisis management skills & the ability to deal with stressful and difficult situations
- Good communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
- To be able to use various IT applications including, Microsoft Word, Excel etc. and Case Management systems
- This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision
Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black,Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Location: Woods Mill
Salary: £34,051.50
Hours: 35
Department: Communications
Job Type: Full time
Contract Type: Permanent
Our client is a conservation charity for everyone who cares about nature in Sussex. They focus on protecting the wonderfully rich natural life that is found across our towns, countryside and coast. By working alongside local people they create opportunities for us all to connect with nature and for nature to thrive in even the most unlikely places.
They are now in a critical decade for change to protect and restore nature with the help of more people taking action for wildlife. Now is the time for an ambitious action plan to match the scale and urgency of the challenges we are facing. Their new Strategic Plan – Their Wild Sussex – was launched in April and sets out their vision and commitment to turning the tide for wildlife so that by 2030, nature in Sussex will be in recovery.
To deliver their new strategic aims, they have recently completed a comprehensive restructure of the charity to align to their goals. This restructure has generated a suite of new roles and opportunities which will enable them to achieve their ambitions of restoring and protecting at least 30% of Sussex land and sea for nature, inspiring one in four people in Sussex to take meaningful action for wildlife, building a stronger more inclusive and diverse organisation and becoming a net zero and climate resilient organisation.
In order to encourage diversity and inclusivity within the environment sector, they particularly welcome applications from people who have an ethnically or geographically diverse background, who are non-graduates and/or are living in economically deprived areas.
Would you love to use your digital communications expertise to connect people with the amazing wildlife and wild places in Sussex?
Do you have experience across a breadth of digital channels and a desire to use these skills to reach diverse audiences and inspire them to take action for nature?
Our client is currently recruiting for a Digital Communications Lead, an exciting opportunity for an experienced communications professional to lead their website and digital channel development. This role would help deliver the Trust's new strategy to support their vision of a Sussex rich in wildlife, valued and protected by everyone.
Responsibilities
- Develop, oversee and manage the Trust's website, with responsibility for content, design and user experience optimisation.
- Develop and oversee external e-newsletters, to include management of audience lists and staff training.
- Develop and oversee the Trust’s online community via social media channels to broaden awareness of the Trust’s work with existing and new, diverse audiences
- Implement and utilise monitoring to further engagement and protect the Trust’s reputation.
- Develop and oversee the digital support and content across the Trust’s projects in collaboration with the appropriate department or project manager.
- Measure website performance through an in-depth understanding of analytics and campaign tracking. Make evidence-based recommendations to continuously improve website performance & user experience
- Work effectively to assist Trust staff to understand online issues, solutions and techniques.
- Develop and oversee the relationships with external website contractors.
- Create graphic resources and digital assets.
- Support the Fundraising and Communications team and colleagues as required.
- Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity
- Comply with the requirements of Data Protection and GDPR
- Have a flexible approach to working hours, working unsociable hours, evenings and weekends (and emergency cover), as part of an agreed rota may be required on occasion
- Responsible for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations
- Comply with the Trust’s Policies and Procedures
- Support and promote the Trust’s organisational values.
The above list should not be regarded as exhaustive, from time to time staff may be required to carry out other such duties as determined by the Trust.
To enable them to deliver effective action for wildlife in Sussex by leading the development and delivery of the Trust’s digital strategy and engagement activities across their website and digital channels Engage and broaden the Trust’s online community and safeguard The Trust’s reputation.
Job Purpose
To enable them to deliver effective action for wildlife in Sussex by leading the development and delivery of the Trust’s digital strategy and engagement activities across our website and digital channels.
Engage and broaden the Trust’s online community and safeguard The Trust’s reputation.
This job description is a reflection of the current position and may change.
Benefits:
- 25 days Holiday plus Bank Holidays
- Flexible Working
- Life Assurance
- Generous Pension
- Learning & Development
- Company Socials
REF-217284
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At MumsAid, we are passionate about supporting families during the crucial perinatal period. We are looking for a Clinical Lead to join our dedicated team and play a key role in extending our reach and impact. Our mission is to improve the mental health and well-being of pregnant women and mothers through compassionate care and innovative
Key Responsibilities:
- Oversee the assessment and management of complex referrals
- Manage a small caseload and provide clinical supervision/guidance to trainees and colleagues
- Ensure the MumsAid therapeutic model is consistently applied throughout the clinical team
- Support the development and extension of our private counselling services
- Deliver PMH awareness training workshops to stakeholders and organisations
Clinical Lead Person Specification - Essential Qualifications and Experience:
The successful candidate must:
- Hold a professional qualification in psychotherapy/clinical or counselling psychology or equivalent, together with a minimum of 5-years post qualification experience.
- Have a good working knowledge and awareness of perinatal mental health issues and experience of working with perinatal mental health and trauma informed practice.
- Have experience of providing clinical supervision
- Be accredited with an appropriate professional body e.g., BACP, UKCP or HCPC.
Eligible to hold an enhanced DBS without barring.
Why MumsAid?
- Our Values: We believe in the power of support and inclusivity for mothers and families.
- Employee Benefits:
- 25 days Annual Leave with enhanced leave for continuous employment + birthday day off
- Contributory Pension Scheme
- Private health and wellbeing package (with upgrade options)
- CPD and Supervision
This is a unique opportunity for an experienced clinician to lead our clinical team in an organisation that values diversity and inclusivity.
For more details, please see the full job description.
Interested?
To apply, send your CV and cover letter addressing the person specification
Note: We reserve the right to close the recruitment process prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.
Full Job Description and Person Specification
Please find the attached document for the complete job description and person specification.
Digital Business Analyst and Project Lead
We are looking for a Digital Business Analyst and Project Lead to join a mission-led organisation to lead the next chapter of its digital transformation.
Position: Digital Business Analyst and Project Lead
Location: Remote
Hours: Full-time (part-time considered)
Salary: £38-48k pro rata, depending on experience
Contract: Permanent
Close Date: 10th November
First interviews: 28th & 29th November online
Second interviews: 3rd December online
About the Role
The Digital Business Analyst and Project Lead (Digital Lead) will be responsible for several critical areas, including leading the ongoing use and development of Partner API and integration offer, working directly with digital teams in client organisations and software providers with the ‘Star in other Software’ offer and leading on the scoping and delivery of a wide variety of digital projects.
This is a new role for the organisation, and you will work closely with the Digital Co-ordinator, Product Leads, the Company Board and broader team to continue the digital transformation.
About You
With a thorough understanding and practical experience of using APIs to achieve organisational goals, you will use your digital Business Analyst experience to take the lead in exploring requirements, user and business needs, scope and scale decisions and technical feasibility.
You will have experience of:
- Creating documentation such as process maps, user journeys, user stories, business cases, wireframes.
- Managing projects from conception and scoping through to delivery and evaluation, in a way that adapts to circumstances and stakeholder needs – bringing common sense and an outcomes-focus, over ‘pure’ process
- Navigating internal and external stakeholders with potentially competing perspectives and various commercial priorities and constraints.
About the Organisation
The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.
What you can expect
- A purposeful, caring and inclusive team operating within an employee-owned trust
- An opportunity to grow and develop yourself through your work
- To be empowered to lead and self-manage with the support of a highly committed team around you
- Opportunities to be involved in projects outside the scope of your role.
Benefits include:
- Laptop and mobile phone provided for work purposes
- Open to flexible working arrangements
- Cash health plan, generous pension scheme, employee assistance programme
- 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
- Paid volunteering time
- Opportunities for personal development
The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.
You may have experience in areas such as Digital Business Analyst and Project Lead, Digital Business Analyst, Project Lead, Digital Lead, Partner API, Integration, Digital Analyst, Analyst, Project Analyst, Digital Project Lead.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Communications Intern is a member of the Development and External Affairs team. Their key focus is enabling impactful content production and championing high communications standards. The comms intern will report to the Communications and Publicity Manager and will support the development of a consistent and effective brand story that engages and unites both our external and internal audiences.
Pay and conditions
- The role is full-time (37.5 hours per week). 9-month fixed term contract.
- The salary for the role will be £23,850 (starting salary will depend on skills and experience).
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Create engaging digital content for website, social media, and e-newsletters, through written copy and graphics.
- Support the management of CSE’s website, including uploading and editing content.
- Plan, manage, and deliver 4-6 small (30-40 people) in person or larger online (100 people) events annually, including coordination of logistics, content development, and stakeholder engagement.
- Support with edits to designed materials including factsheets and leaflets using Adobe Creative Suite.
- Support internal communications including organising systems and producing our monthly internal e-newsletter by creating content that motivates employees and informs them of important issues.
- Support with digital channel optimisation including PPC, SEO, social media (paid and organic).
- Support the development of CSE’s social media presence through content creation, scheduling posts, monitoring engagement and reporting.
- Contribute to the operational success of CSE by assisting the team with administrative and organisational duties as necessary. Collaborate with all teams to ensure cohesive delivery of our brand story across the organisation and through all communications.
- Collaborate with teams to monitor brand health, analyse audience insights, and refine our communications strategy.
- Ensure content strategy and resulting core content (incl. image library management, print production, core content, copywriting, designed asset production, and management) is up to date, consistent with our brand guidelines, of high quality and readily available for use by the CSE teams.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths and English GCSE.
- Experience of using social media to engage with communities and individuals.
- Basic knowledge of graphic design tools (e.g., Canva, Adobe Creative Suite).
- Creative – ability to translate business requirements into engaging content. Ability to present complex information in an accessible and appropriate manner. In particular, creating engaging visual content.
- Flexible and able to respond professionally to changing briefs, deadlines and priorities.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 11:59pm on Thursday 31 October 2024.
Interviews are expected to take place Monday 18 or Tuesday 19 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
My client, a well-established health charity, is seeking an Interim Finance Director for approximately six months.
You will be responsible for ensuring the strategic and operational financial management of the organisation runs smoothly. You will also lead and support a dynamic finance team, ensuring it operates efficiently and effectively.
You'll oversee everything from ensuring seamless payroll processing to preparing detailed management accounts for the CEO and Board, with a hands-on approach when necessary.
The ideal candidate will possess:
- A professional accounting qualification
- Strong team leadership abilities, with experience onboarding and supporting new team members, and fostering a cohesive, supportive environment
- A commitment to delivering high-quality outcomes across all aspects of the finance function
- The ability to balance day-to-day operational responsibilities with strategic oversight as needed
- A proven track record of success in a similar role within a charity, social enterprise, or public sector organisation
Given the urgency of this requirement, applications are under constant review. Please apply ASAP to avoid missing on an excellent opportunity!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Our client, a leading London University, is seeking to recruit a temporary Head of Student Casework on a full-time basis (35 hours per week). This role is for an initial 3-month period, with hybrid working—3 days on-site and the remainder remote—and an immediate start.
Key responsibilities include:
- Advising on student casework policies and procedures.
- Ensuring the student code of conduct and related policies remain relevant.
- Monitoring statutory requirements and national developments in student casework.
- Contributing to the development of casework-related policies and guidelines.
- Overseeing quality assurance processes and providing accurate advice on standards.
- Offering expert guidance in panel meetings to ensure adherence to policies.
- Managing effective triaging and oversight of all casework, providing updates on live cases.
- Supporting team members with complex cases and serving as the escalation point.
- Liaising with external parties, including the Office for Independent Adjudication (OIAHE) and legal advisors.
- Establishing strong relationships with key stakeholders and internal teams.
- Keeping senior executives informed of significant casework matters.
- Developing effective communication strategies for engaging with students and staff.
- Representing the department on key committees (e.g., Equality, Diversity, and Inclusion).
- Collaborating with the students’ union to support students during casework procedures.
- Line managing the Casework Team to ensure efficient service delivery.
To be considered, you will have:
- Experience in a Student Casework environment from within Higher Education.
- Strong administrative skills and a keen eye for detail.
- Proven line management experience, leading high-performing teams.
- Excellent problem-solving, communication, and organisational abilities.
- Expert knowledge of regulatory issues, safeguarding, and student misconduct.
- Strong IT literacy.
The post requires immediate or short-notice availability.
Senior Independent Sexual Violence Advocate
Location: Galop Offices - London - This role will have the option of hybrid working.
Contract: Fixed Term Contract, Full time (Until 31 March 2025 (extension subject to funding)
Salary: Grade E £37,014.59 - £38,981.45 (including inner London weighting of £4129.42)
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Senior Independent Sexual Violence Advocate to provide an effective and professional service to LGBT+ people facing violence and abuse.
Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.
We run a national support helpline for LGBT+ victims and survivors of: domestic abuse; hate crime; rape and sexual abuse; and so-called “conversion therapy”. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.
Galop is looking for an experienced practitioner to provide effective support to LGBT+ victims and survivors of sexual abuse and violence in the UK. You will work within the advocacy team to deliver advice, support, and advocacy to LGBT+ victims and survivors of sexual violence. You will act as a specialist lead within the advocacy team on sexual violence, including providing support, advice and expertise to your colleagues and externally.
You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community.
You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focussed and enjoy working collaboratively across a diverse and committed team. You’ll need to have good resilience and self-care and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our team.
Closing Date: Applications should be submitted by 10am on Wednesday 6th November 2024
Interviews will be held on Thursday 14th November and Friday 15th November 2024
REF-217 332
Digital Marketing Officer
Location: Hybrid - Home Based and Hospice Sites across the South West
Contract Type: Permanent
Hours: Full time, 37 hours per week
Salary: Starting Salary £28,310 increasing to £30,818 per annum
Are you looking for a digital role where you can use your exceptional website and email skills to make a real difference to the lives of children, young people and their families every single day?
Our client has a vacancy for a full-time Digital Marketing Officer to support the Marketing Team across their sites in Barnstaple, North Somerset and St Austell.
If you have experience with SEO, PPC, Google Ads, website optimisation and email marketing as well as being a skilled copywriter with keen attention to detail, they’d love to hear from you.
You’ll know your way around website CMS and CRM platforms and have experience in creating successful digital campaigns that reach a targeted and engaged audience.
This is a hybrid role, working from home and from one of our hospice bases, either Little Bridge House, Charlton Farm or Little Harbour.
You’ll be joining a fun, busy, supportive, ‘can-do’ marketing team.
Sound like you?
Apply below, or for an informal chat, please email the Website Marketing Officer.
Closing date: Friday 1st November 2024
Interview Date: Tuesday 19th November 2024 at Little Bridge House
Why Work For Them?
Their employees work hard every day to make the most of short and precious lives. They are proud to support them with a range of enhanced benefits which include:
• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children’s Hospice as an organisation and local employer.
You may also have experience in the following: Website Marketing Officer, Marketing Executive, Marketing Assistant, Website Editor, Marketing Communications, Marcoms, Social Media, Marketing Officer, CIM, Digital Marketing, Campaign Management, Digital Copywriter, Digital Marketer, etc.
REF-217 543
The Youth Participation and Support Worker will work with care experienced young people subject to immigration controls, to tackle the injustice and inequity of the systems, policies and procedures that define their lives.
They will support young migrants to evaluate what they have learned through their experience of being in care and going through the immigration system so that young people are able to recognise the skills and strengths they have developed. They will support young people to engage with a range of opportunities to develop and use their learning, skills and strengths through our Young Community Leaders programme.
We would love to hear from you if you have:
- Experience of working in a practical support role with refugee, asylum seeking, unaccompanied asylum seeking and migrant children and young people in the UK.
- Experience of delivering group activities to young people.
- Ability to build trusting and empowering relationships with young people.
- Knowledge of the issues faced by care experienced migrant children and young people.
Our organisation:
SLRA is a well established local migrant support organisation working alongside refugees, asylum seekers and other migrants who are at risk or in crisis due to immigration issues. Our committed, supportive team works alongside local volunteers to provide a range of services including advice and casework, supportive group sessions, youth casework and activities for families and young people.
The benefits:
- 28 days annual leave plus bank holidays (pro rata)
- 5% employer pension contribution
- Ongoing learning and development opportunities
- Being part of a committed, supportive and inclusive team
- Cyclescheme
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.
To ensure that migrants live safely with access to justice and opportunity
The client requests no contact from agencies or media sales.
Debt Advisers (National Debtline)
Birmingham / Hybrid
Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits
Closing date for applications is 13th November 2024.
Stage one: telephone interviews will commence 4th November.
Stage two: formal interviews to take place at our Birmingham office from w/c 11th November.
Start date: 3rd February 2025
Can you help people through the cost of living crisis?
We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.
National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.
As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.
Skill Requirements
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You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.
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The ability to fact find
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Be able to problem solve
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To quickly analyse complex situations to find the best solution.
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You will have ideally worked in a busy, target-driven environment before
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Ability to effectively manage a significant number of calls per day
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Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.
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Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases
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Excellent attention to detail
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Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations.
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Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.
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Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..
The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply.
You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week.
We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.
You must be able to commit to training full time for the first 10 weeks of employment.
We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.
In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.
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29 days annual leave plus bank holidays
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A contributory pension scheme
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Hybrid working arrangement
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Generous Life Insurance
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Wellbeing days
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Healthcare cash back scheme
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Free on-site gym
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Enhanced maternity pay
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Long service awards
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Subsidised parking
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Social events
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Birthday voucher
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Employee Assistance Programme
In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.
We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.
We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.
We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted.
- To make decisions under pressure whilst communicating with the client.
- To assess a situation and determine the degree of crisis, needs of the individual caller, and appropriate response.
- To accurately record referrals and details of calls on relevant electronic systems.
- To work in line with performance targets and key contractual requirements.
- To communicate with external stakeholders as required.
- You will be confident, articulate, with proven communication skills
- You will hold a Counselling Certificate Level 3, or equivalent, or be willing to work towards this within the first 6 months of your employment.
- You will have experience in providing a service over the telephone to a range of clients including those in distress
- You will have an excellent telephone manner and be able to actively listen, question and respond.
- You have genuine empathy towards mental health issues and be keen to challenge the stigma surrounding mental health.