Client And Operations Lead Jobs

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

At a time of unprecedented demand for our services at NEA we have a fantastic opportunity for someone to join us in the position of Training and Assessment Officer to work on a full-time basis, 37 hours per week, the contract is a 2-year fixed term contract with the possibility of becoming permanent.

As part of NEA’s Development and Partnerships Directorate, you will report to NEA’s Training Programme Delivery Manager.

Acting as course tutor and examiner, the successful candidate will be responsible for delivering NEA’s training courses and qualifications to a wide range of organisations, including local authorities, housing associations, voluntary and community groups, and commercial organisations across England and the wider UK.  Our courses cover key issues associated with fuel poverty, fuel debt, affordable warmth, low carbon technologies and practical energy efficiency advice.

Our Training and Assessment Officers assist in the development of future assessment-based qualifications and have the ability to recognise new areas of opportunity; designing, developing and producing engaging and innovative training presentations and material as appropriate, for face-to-face and online delivery of current and future training and assessment products.

This role requires a relevant training or education qualification and recent demonstrable experience of delivering adult training. Ideally, you will also have experience or knowledge of fuel poverty, community development, debt or money advice, consumer issues and/or housing.

The post requires an element of flexibility as Training and Assessment Officers will on occasion be required to work outside of normal office hours and away from home; driving will sometimes be required.

This post provides an exciting and rewarding opportunity to help the charity deliver its work programme as a major national provider of energy advice services whilst developing and working on projects that bring social benefits and improvements to the well-being of low income and vulnerable householders whilst also meeting environmental goals.

WHAT YOU WILL NEED TO SUCCEED

To be successful in this role, you will have demonstrable experience of adult training delivery, course design and development, and hold a relevant training or education qualification.

The right candidate will be engaging with excellent communication skills and the ability to effectively communicate with a diverse range of internal and external stakeholders. You will have sound presentation skills and a creative and structured approach to training delivery.

You will be highly organised, self-motivated and have the ability to work individually and collaboratively as part of a team.

It is important that the successful candidate shares NEA’s core values, and you should be able to demonstrate a commitment to the aims and objectives of NEA and the eradication of fuel poverty. Experience or knowledge of fuel poverty, community development, debt or money advice, consumer issues or housing is desirable.

It would be beneficial for the successful candidate to have experience of working with vulnerable householders, low-income and/or other disadvantaged groups however, this is not essential.

Home working and office-based locations are available depending on proximity to an NEA office.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

WE ARE OFFERING

• £31,068 – £35,836 per annum (Points 18-25) plus London weighting of £3,300 if applicable. New appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus all local public holidays (within the region you are based) per annum.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.

The closing date for all applications is 12:00 noon Monday 10 March. We anticipate interviewing in the 2 weeks following Monday 17th March 2025. Full details of the posts and an application form are available on our website.

How to apply:

Apply online by clicking 'apply via website'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.Charity Registration No. 290511.  Company Registration No:  01853927

Wouldn’t it be amazing if…

• You could lead a charity that transforms lives through employment, providing second chances to those who need them most?
• You could scale an organisation that reduces waste, protects our planet, and turns reclaimed materials into valuable resources?
• You could do both—and drive real, lasting impact at the crossroads of environmental and social good?

... That’s exactly the opportunity in front of you at Oxford Wood Recycling

About Oxford Wood Recycling (OWR) 

Established in 2005, Oxford Wood Recycling (OWR) is a pioneering social enterprise and charity dedicated to tackling two of the biggest challenges of our time: environmental sustainability and social inclusion.

We specialise in wood waste collection, recycling, and the sale of reclaimed timber and wood products, preventing tonnes of wood from ending up in landfill each year. But we don’t stop there. We believe in second chances—not just for wood, but for people.

Our “Wood to Work” program is a transformative employability initiative, offering life-changing opportunities to individuals facing barriers to work.

We create a positive, inclusive environment where people can rebuild confidence, gain valuable skills, and take meaningful steps toward employment.

Now, we are at a pivotal moment in our journey, and we need an exceptional leader to take OWR to the next level.

About You 

You are a visionary leader with a passion for sustainability and social justice. You don’t just want to run an organisation—you want to transform it. You bring strategic thinking, business acumen, and the ability to inspire others to join our mission. You are driven by impact, committed to growth, and excited about the opportunity to scale an organisation that changes both lives and landscapes.

You have experience at the highest levels of leadership, whether in the charity, social enterprise, or business world. You know how to build relationships, secure funding, and drive innovation. You are ready to roll up your sleeves, lead from the front, and make OWR a nationally recognised force for good.

You’ll need:

•  Experience working at board level with multiple stakeholders.
• ·Director-level leadership within a social enterprise, charity, or related sector.
• ·Strong financial acumen and experience managing budgets, cash flow, and revenue streams.
• Proven track record in funding development and income generation.
• Strategic planning and execution skills, with a focus on growth and impact.
• Experience working with or as part of a Board of Trustees/Directors.
• Demonstrated experience working with neurodiverse colleagues or individuals facing employment barriers.
• Exceptional communication, interpersonal, and leadership skills.
   

Key Responsibilities

Strategic Leadership

• Define and execute an ambitious growth strategy for OWR, in alignment with our charitable mission.
• Lead the organisation through its next phase, establishing a clear vision for our hybrid funding model, combining trading income with charitable fundraising.
• Radically increase OWR’s profile, positioning it as a leader in social and environmental impact.
• Drive storytelling that highlights the powerful connections between sustainability, employment, and community benefit.
   

Operational Oversight

• Ensure the effective management of daily operations, including wood waste collection, retail activities, and the Wood to Work program.
• Develop our social impact reporting to showcase the tangible benefits of our work, feeding into broader environmental impact reporting.
   

Financial Management

• Oversee financial planning, budgeting, and reporting, ensuring long-term sustainability.
• Monitor and address cash flow challenges while identifying and implementing new revenue streams.
• Ensure the resilience of OWR through a balanced mix of commercial income and fundraising.
   

Fundraising Leadership

• Develop and execute a comprehensive fundraising strategy to secure major (£100,000+) and smaller (<£10,000) grants.
• Build relationships with funders, corporate sponsors, and individual donors to secure sustainable funding.
• Lead the creation of compelling proposals, case studies, and marketing materials to drive fundraising success.
• Enhance OWR’s online presence to better communicate its charitable mission and fundraising needs.
   

Fundrising Development

• Identify and pursue opportunities to expand OWR’s services, including online sales and new market segments.
• Leverage partnerships and customer relationships to amplify our mission and impact.
• Develop corporate training and engagement opportunities that align with social and environmental goals.
   

Stakeholder Engagement

• Build and maintain relationships with key stakeholders, including customers, partners, funders, and the wider community.
• Actively engage with businesses and clients to feed into their social and environmental reporting.
• Develop training days and customer engagement opportunities to further spread our mission.
   

Team Leadership

• Recruit, lead, and mentor a diverse senior leadership team, creating a culture of collaboration, inclusion, and high performance.
• Ensure OWR continues to be a welcoming and supportive workplace for neurodiverse colleagues and those facing employment barriers.
   

Governance

• Work closely with the Board of Trustees to ensure good governance and compliance with legal and regulatory requirements.
• Provide regular updates to the Board, ensuring transparency and strategic alignment.

Key Challenges

Financial Stability - Ensuring a sustainable income mix while managing cash flow challenges.

Leadership Transition – Navigating OWR through a critical period of change and opportunity.

Market Awareness – Strengthening our brand, expanding our reach, and increasing engagement with key stakeholders.

 

Why this role? Why now?

Oxford Wood Recycling is at an inflection point, ready to significantly expand its impact. This is an extraordinary opportunity to lead an organisation that is redefining what a sustainable, socially driven enterprise can achieve. You will have the chance to shape its future, elevate its profile, and create lasting change in the community and beyond.

If you are an ambitious, strategic leader with a passion for both people and the planet, this is the role for you. Come and take OWR to the next level.

How to Apply

If this opportunity excites you and you believe you have the skills, experience, and passion to lead Oxford Wood Recycling, we’d love to hear from you. Apply today and be part of something extraordinary.

• Key leadership role within the senior management team
• Lead financial strategy, optimise performance, and shape the future direction

About Our Client

Doncaster Deaf Trust is dedicated to providing exceptional education and care for individuals who are deaf, have communication difficulties, or learning disabilities. The Trust's vision is to be a national leader in achieving outstanding outcomes and improving lives through a focus on leadership, innovation, inclusivity, quality, perseverance, and fostering a positive, accountable culture.

Core Values:

• Leadership: Empowering individuals to go the extra mile.
• Innovation: Shaping a better future through creativity and action.
• Inclusivity: Valuing diversity and promoting equality.
• Quality: Striving for continuous improvement.
• Perseverance: Overcoming obstacles with a can-do attitude.
• Positive Culture: Fostering accountability, honesty, and collaboration.

Doncaster Deaf Trust have robust and fit-for-purpose finance systems in place, which the new appointment will continue operating with and, where possible, further develop. The finance team is proficient in their field and eager to continue progressing through their CPD. The Director will manage the Finance department, ensuring the continued efficiency of financial services while supporting senior leadership, Governors, and Trustees.

Job Description

The Director of Finance role has arisen due to the upcoming retirement of the current Director. This position will lead the Finance department, ensuring efficient financial services and providing strategic support to senior leadership, Governors, and Trustees. Key responsibilities include overseeing budgets, financial planning, procurement, compliance, and managing a team, all while supporting the Trust's strategic goals and vision.

This role will play a key role within the senior executive team, leading finance operations and supporting the Trust's strategic goals. Key responsibilities include managing the finance department, preparing budgets, producing financial reports, and overseeing financial planning. You will ensure compliance with financial management standards, manage contracts, and provide financial advice to the CEO and Trustees. Additionally, you will lead the Finance Team, ensuring efficient financial operations across the Trust.

Key Responsibilities

• Oversee financial operations, including management accounts, annual budget, and monthly reports.
• Support the implementation of the Trust's Strategic Plan 2020-2025.
• Provide financial advice and reports to senior leaders, Governors, and Trustees.
• Ensure effective management of staffing costs in collaboration with the HR team.
• Manage procurement processes, contracts, and ensure value for money.
• Ensure compliance with Charity Law, Education Skills Funding Agency (ESFA), and other regulations.
• Line manage the Finance Team, providing training and support.

The Successful Applicant

Essential:

• Accountancy qualification
• Strong budget management skills (strategic and day-to-day)
• Experience in educational/charity settings
• Senior leadership experience with line management responsibility
• Experience managing diverse teams
• Proficient in using SAGE and database systems
• Strong time management and organisational skills
• Advanced proficiency in Microsoft Office and ICT systems
• Ability to think strategically and pragmatically plan
• Experience with delegation and managing complex issues
• Commitment to safeguarding children & young people

Desirable Criteria

• Knowledge of ESFA funding guidance and Charity Law.
• Experience in the SEND sector

What's on Offer

Benefits of Working with Youngster Deaf Trust:

• 55 days annual leave including bank holidays (to be used during school holidays)
• Contributory Pension scheme
• Excellent CPD (Continuing Professional Development) opportunities
• Free on-site parking
• Free access to on-site gym
• Discounted childcare at Little Learners Day Nursery
• Westfield Health Cash Plan, covering Doctor line (24/7 GP access), Dental, Optical, and Prescription claims

The Trust are also planning to re-brand their name to reflect their ongoing growth and commitment to providing the best possible services. Join Doncaster Deaf Trust and help make a meaningful impact on the lives of those with communication difficulties and learning disabilities.

Doncaster Deaf Trust is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced disclosure from the DBS and the receipt of two satisfactory references.

The closing date for applications is Tuesday, 25th February; however, we encourage early submissions.

Contact
Nazmine Bedoyya
Quote job ref
JN-012025-6653937Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

As a receptionist, you will be the first point of contact for MSI staff, visitors, and contractors. Duties include offering administrative support across the organization, welcoming and greeting guests who visit the business. You will also coordinate front-desk activities, including distributing correspondence, Mail, deliveries and redirecting phone calls.

To be successful in this role, you should have a pleasant personality, as this is also a customer service role. The role also requires that you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and being able to manage demands are timely essential for this position.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Formal education/qualification

• No formal educational requirement, qualification through experience is sufficient for the role OR
• Detail formal education requirements.

Please see the job framework on our website. 

Location: London (on site role)

Part-time: 21 hours a week, 3 days per week. This is an office based role.

Contract type: Permanent.

Salary: £22,932 - £26,915 per annum (pro rata).

Salary band: BG 3

Closing date: 3rd March 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

�� Contract Type: Permanent, hybrid

⌚ Hours: 35 hours per week

�� Salary: £30,321.51 - £33,353.66 (depending on experience and skills)

What can we offer you?

�� Expenses incurred while traveling outside your base location will be reimbursed.

�� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 

�� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Be the Expert, Make an Impact

Step up as an HR Advisor and take charge of complex employee relations challenges. As the first point of contact for HR matters, you’ll provide expert guidance on absence, conduct, and performance issues, ensuring policies and legislation are followed. Your expertise in handling ER challenges will be key in keeping operations running smoothly and supporting stakeholders effectively.

Shape workplaces, drive change, and make a lasting impact where it matters most

With a requirement to travel 1-2 times a week and as and when required to cover absences etc, you’ll have the opportunity to influence multiple locations and you’ll gain invaluable experience while making a real difference. You'll also play a key role in HR initiatives, shaping projects that enhance our workplace and drive meaningful change. By analysing HR data and delivering insights, you’ll help inform strategic decisions and improve the way we work.

If you're ready for a challenge where your expertise matters, all while collaborating with our dedicated L&D and Recruitment teams to ensure a seamless, high-performing organisation, this is it.

About More in Common

More in Common is a research agency working across the US, UK, Germany, France and Poland to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges.

In the UK, our work is best described as being part consultancy and part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews and secondary data analysis; audience mapping and audience strategy; strategic communications strategy and campaign development. More in Common is a member of the British Polling Council.

Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks about the big challenges facing British society today but - crucially - why they think it. Our insights help leaders in government, the media, business and civil society to develop better strategies and communications – particularly in reaching disengaged communities far from the Westminster/London bubble – and to better navigate tricky and divisive issues.

More in Common has published agenda-setting thought leadership on a whole range of debates facing British society, including exploring the public’s starting points on climate action and tackling crime and anti-social behaviour; understanding how the British public is navigating major debates from trans and gender identity to the conflict in Israel and Palestine to assisted dying; highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights. In the 2024 General Election period, we were among Britain’s most accurate pollsters and used our focus group research to put people and public opinion at the centre of coverage of the election campaign.

Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to test their manifesto ideas from the National Farmers Union to Rethink Mental Illness among many others.

In 2025, More in Common has a range of exciting projects in the pipeline, including:

• Refreshing our core values model with a deeper understanding of the attitudes and worldviews that shape the most important divides in Britain in 2025
• Supporting the aid sector to deliver more effective messages to reach beyond their highly engaged activist base
• Working with video game designers to develop strategic interventions with low-trust groups to tackle disinformation
• Developing new strategies to talk about men’s health issues in ways that avoid culture war traps
• Expanding our international research offer
• Working with national institutions to help them better understand their audiences and users
• Working with with leading transport authorities and think tanks to help navigate backlash against active transport and public transport initiatives

Diversity + Equity + Inclusion

We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions and life experiences. We particularly encourage applications from underrepresented and minority communities. 

About this role

More in Common is seeking a full-time Associate Director to start work in Spring 2025 as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected and better understood, and share a sense of belonging. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The roleholder will be based in the London office Monday-Thursday with Friday in the office or working remotely.

The Associate Director, Strategy and Development will be a member of More in Common UK’s management team and will oversee fundraising, operations and More in Common’s strategic communications projects for partners as well as deputising for the UK Director.

The specific responsibilities of the role are:

Fundraising and Development

• Oversee and lead More in Common’s UK business development and fundraising activity against agreed budgets
• Manage More in Common’s consulting arm, identifying opportunities for new partnerships, leading pitches and managing client relationships
• Inculcate a programme of ‘new business’ across the More in Common team.
• Oversee More in Common’s programme of events and partner engagement, including our Party Conference events.
• Hold responsibility for More in Common’s UK brand and marketing activities
• Work with More in Common’s UK Finance team to develop and manage strong financial management systems and processes
• Design and support the creation of new and innovative additions to More in Common’s UK offer

Management and oversight

• With the Associate Director, team manage More in Common UK’s work programme and oversee the activity of junior staff
• Ensure that More in Common’s UK outputs are of the highest quality and genuinely lead to impact in line with our mission
• Deputise for the UK Director in meetings with clients, funders and with global colleagues along with the Associate Director of Research and Insights
• With the UK Director and Associate Director of Research and Insights, help to design the strategy for the UK team’s work

Strategic Communications

• Lead strategic communications projects across the UK team’s programme of work for both clients and partners
• Help More in Common’s partners and clients to use our insights to craft and deliver impactful communications and outreach strategies
• Support research staff to turn More in Common’s public opinion insights into compelling narratives and stories for partners
• Work closely with More in Common’s communications consultants to maximise opportunities for dissemination of the UK team’s work

Joining More in Common

With over 60 staff across five countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who:

• Are strategic, rigorous, restless, energetic and creative
• Are able to think ahead and get big stuff done
• Are committed to a process of ongoing learning
• Have direct experience with and understand people from different perspectives and backgrounds
• Are excited to do work that works across political divides and that promotes shared national identities
• Are interested in reaching left-behind communities
• Are excited to work with heart as well as head
• Want to be part of finding practical solutions

Qualifications and experience

We look for great people before we look for specific qualifications and experience. However, the following will be an asset for this role:

• A track record of delivering high quality outputs for clients, members, partners and/or funders
• Experience of leading revenue generating client consultancy or membership programmes
• Experience of grant/tender writing, pitching and reporting
• Experience of translating research and insight into innovative products or training programmes for a range of partners
• The ability to write well and at pace for a range of audiences
• An understanding of how to interpret quantitative and qualitative data and to use that data to tell a compelling story
• Experience of developing light-touch processes for financial and project management and for quality control
• Experience of managing junior staff, including performance management

Compensation

£65,000 - £80,000 and excellent benefits along with generous annual leave policy. Personal learning and growth budget.

How to apply

The application deadline is Friday 14th March: 23:59.

Applications will be in the form of a CV and a cover letter of no more than one page outlining how your skills and experience match the requirements in the qualifications and experience section.

A note on cover letters: we recognise that applying for a job is time-consuming and that generative AI tools can be helpful in the writing process. However, candidates shine best when they express themselves and their ideas in their own words. We therefore recommend that applicants avoid using these tools when preparing application documents.

Indicative timeline (please note these dates remain subject to change)

• Initial conversation with UK Director: 19th March
• Meetings with team members: 20th-21st March
• Final panel interview: 24th-26th March
• We expect to make an offer to the successful candidate by 28th March

Location: King's Cross, London (Hybrid - 2/3 days in the office)
Salary: £45,000 - £50,000 per annum (FTE, depending on experience)
Contract: 12-month maternity cover, with strong potential to become permanent Hours: 4-5 days per week

Harris Hill is delighted to be working with Cook for Good to recruit a Partnerships and New Business Manager - an exciting opportunity to drive commercial growth while making a meaningful social impact.

Cook for Good is a purpose-driven social business that brings businesses and communities together through food. Their unique model tackles food poverty and social isolation while engaging corporate partners in impactful team-building experiences.

About the Role

This is a dynamic role combining account management and new business development. You'll be responsible for nurturing existing corporate partnerships while proactively identifying and securing new opportunities. You'll be engaging senior decision-makers and budget holders, selling with purpose, and helping to drive Cook for Good's ambitious growth plans.

With strong potential for the role to become permanent, this is an incredible opportunity to make a lasting impact in an innovative and growing organisation.

Key Responsibilities:

* Manage and grow key corporate accounts, ensuring high levels of engagement and contract renewals.
* Develop and execute strategies to win new business, leveraging networks and lead generation techniques.
* Work closely with the CEO and Marketing team to raise Cook for Good's profile in the corporate sector.
* Line manage the Sales and Events Coordinator, ensuring smooth event operations and strong client relationships.
* Use a consultative sales approach, engaging senior-level stakeholders in meaningful and impactful partnerships.

About You

* A commercially minded professional with experience in sales, business development, or corporate partnerships.
* Strong relationship-building and influencing skills, with the ability to engage senior-level decision-makers.
* A proven track record in winning and growing corporate partnerships.
* Passionate about social impact and excited by the power of food to bring businesses and communities together.
* Highly organised, proactive, and results-driven.

What's on Offer?

* The chance to work in a purpose-driven, high-growth social enterprise.
* A fast-paced, collaborative team environment.
* Competitive salary and benefits package.
* Strong potential for a permanent position.

How to Apply

If you're excited by this opportunity, please contact Hannah at Harris Hill via the apply button.

Deadline for applications: Monday 3rd March

Join Cook for Good and be part of something truly impactful.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Events Assistant
Advertising Reference: 2414
Location: Hybrid working from Devon. Nationwide candidates will be considered.
Status: Permanent, 35 hours per week. Not open to part-time. 
Salary: (Band 2) £22,867 (National weighting) with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research in Practice works with clients across children’s services, adult health and social care across the UK, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research and practice to improve practice, policy and services in order to achieve positive outcomes for people of all ages. We are renowned in children’s services and the adult social care sector, for providing high-quality learning events and resources.  

We are looking for an enthusiastic Events Assistant with excellent communication, organisational and customer service skills to support our busy programme of workshops, webinars, conferences and bespoke events. You will work closely with our Learning Programme Officer and liaise with our partners and associates to organise online workshops and events. You will act as the first point of contact for our participants, ensuring that their details are accurately recorded in our events database and manage all communication with them so they receive accurate event information. Hosting online events and managing the evaluation and post event communications. Experience in using video conferencing platforms is essential.  

Key accountabilities:

• Supporting the administration and setting up of online meetings, webinars, seminars and conferences (for up to 1000 participants). 
• Supporting the successful delivery of meetings and events through effective administration and hosting using online platforms (e.g. Microsoft Teams and Zoom). 
• Communicating with facilitators, participants and senior staff, in a positive and professional manner. 
• Updating customer and events databases; providing reports and information using these. 
• Producing, collating and reporting online feedback. 
• Working as part of a wider team, supporting colleagues to deliver events administration and hosting. 
• Providing administrative support to the wider team, including formatting of PowerPoint presentations and proofreading documents. 
• Supporting the production, update, distribution and quality assurance of workshop materials. 
• Attending local and national events and providing on the day event support.

This list can never be exhaustive but covers most of the work you’ll be doing. What it can’t replace is talent, initiative and a commitment to great customer service.

We work with clients across England and Wales from our main office in Devon, and a satellite office in Sheffield. Due to the nature of the role where some tasks will require working from our Devon based office, we would preferably be looking for a candidate to be Devon based although we will consider candidates Nationwide.  

Applications close at 08:00am on Tuesday 25th February 2025. 

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer, and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for children.

No agencies please.

Full-time, 35 hours per week

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

We are looking to appoint a Fundraiser to support Woman’s Trust in achieving its annual fundraising target by securing new trust, and statutory income, and sustaining new and existing funding.

The Fundraiser will have an integral role in researching and writing funding bids, building effective donor journeys to increase individual giving, and developing community fundraising opportunities.

In return, you can expect exceptional career satisfaction plus an excellent package of benefits including:

• Hybrid working - 50% of working week to be spent in the office
• 25 days’ holiday 
• 3% pension contribution
• Comprehensive Employee Assistance Programme
• Cycle-to-work scheme

To find out more and apply with your CV, please visit our website via the apply button.  

Closing date: 5.00pm on Wednesday 5 March 2025.

Interviews to be held week commencing 10 March 2025 (subject to change).

This post is open to women only. The Equality Act 2010 pursuant to Schedule 9, Part 1 applies. 

Use your business leadership skills to nurture the spiritual growth, personal development & social responsibility of children & young people.

About us

We are a provider of creative digital content for Catholic schools throughout England and Wales, with an ambition to expand our work into new areas. We use story - drama, narration, personal testimony - to speak to the hearts and minds of children and young people about the issues that most matter to them and most impact their lives. Presented through a Catholic lens, our programmes help pupils to navigate the complexities they experience growing up.

Our vision is a world where children and young people, alongside their teachers and parents, discover ‘life to the full’. Our mission is to nurture spiritual growth, personal development and social responsibility by sharing inspiring creative content through a Catholic lens. And our values flow from respect for the innate dignity and worth of every person, made in God’s image. 

The Role

We now seek a Director of Business and Finance to join our small Senior Leadership Team and provide business leadership to the next phase of our growth. We are fortunate to have a strong business model that is underpinned by a team of 12 fantastically talented staff. Your role will be to ensure that organisational decision-making and growth is guided by strong financial thinking, principles and planning, and strategic discipline.

The Person 

You will bring business leadership experience in an organisation at least of similar size and complexity, ideally in a growth context. You'll enjoy working in a rigorous but vibrant, creative culture, and will have a clear and demonstrable appreciation for the Christian and/or Catholic tradition and what it offers. This will lead to a passion for bringing the depth and richness of the Catholic vision to our culture and for helping children, young people, teachers and parents discover how to 'live life to the full'. 

If this sounds like you, please see the job pack attached and consider applying. Application deadline is 14th March 2025.

Chief Executive Officer

Location: Moulton Park, Northampton
Department: Operations
Contract type: Permanent
Hours: Full-time
Salary: £85,000 per annum

As a not-for-profit organisation in the Financial Services sector, Our client exists to provide service excellence for their members, offering products tailored to their needs. Their vision is to see a world where everyone is financially included, with access to responsible credit, a safe method of saving, and financial skills to manage money wisely for long-term wellbeing. Guided by cooperative values, they deliver their service in a friendly, ethical, and professional way.

About the Opportunity

As their Chief Executive Officer, you’ll play a pivotal role in leading the organisation, ensuring compliance with regulatory standards and delivering strategic goals set by their Board of Directors. Key responsibilities include:

• Leading their Organisation; you’ll oversee the performance, leadership, and development of the credit union, ensuring staff and volunteers are aligned with strategic goals. This includes leading, mentoring, and managing teams to drive service excellence for our members.
• Compliance & Risk Management; you’ll have overall responsibility for regulatory compliance, data security, and fraud prevention, ensuring that all their products, services, and policies meet Consumer Duty and financial services regulations.
• Operational Oversight; you’ll be responsible for the credit union’s operational resilience, ensuring continuity in the face of disruptions. As part of the Disaster Recovery Team, you will manage incident response and safeguard member funds and data.
• Board Engagement; you’ll work closely with their Board, providing accurate and timely information, supporting good governance, and be actively involved in shaping the long-term strategic vision.
• External Representation; as the face of their credit union, you’ll be engaging with stakeholders, promoting the organisation’s mission, and ensuring they remain a trusted and valued financial provider.

What You’ll Need

You’ll bring a strategic mindset, capable leadership, and regulatory expertise to navigate the organisation forward. To succeed, you’ll need:

• Regulatory & Governance Expertise; in-depth knowledge of financial services regulations (PRA/FCA, AML, FOS, FSCS) and experience engaging with regulatory bodies. 
• Operational & Financial Acumen; strong strategic planning skills, exceptional attention to detail, and the ability to interpret data to drive sustainable growth. 
• People & Organisational Leadership; experience leading high-performing teams with a proven ability to lead with clarity and drive a culture of excellence.
• Sector Experience; although not essential, they’d like you to come with experience from the not-for-profit sector, understanding its unique challenges and opportunities.
• Calm & Resilient Approach; the ability to remain steady under pressure, make thoughtful decisions, and navigate complexity with confidence.
• Their Head Office is based in the Northampton, so you will need to be within close commuting distance to ensure daily face time.

How They Reward You

They value their people and are committed to recognising their contributions. By joining them, you’ll benefit from:

• A competitive salary of circa £85,000 per annum and excellent benefits package.
• A collaborative and inclusive workplace that aligns with their values.
• A supportive induction and handover to ensure you are off to the best start.

What's Next

This is a unique opportunity to lead an organisation with purpose and help shape its continued success, so if this sounds like the role for you, they’d love to hear from you!

To apply, please complete their short application form and upload your CV.  Their recruitment is handled by their external partner  so one of their friendly team will be in touch with you directly. 

The personal information they collect from you will be shared with CIFAS who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.

For more information on how your data will be collected, processed and stored, please see their Job Applicant Privacy Notice on their website.

REF-219440

Location: Based in St Giles office in Wrexham with frequent travel across Wales.

Ref: PWTL-252

St Giles Trust is a Charity helping people facing severe disadvantages to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

You will be part of a multi-agency team providing person-centered support focusing on holistically addressing a range of personal wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following: 

• Support around families and other significant relationships 
• Support to reduce social isolation and improve decision-making/lifestyle choices 
• Support with emotional wellbeing
• Provide through the gates support for those leaving prison.

You will be part of a comprehensive name of the team/function service delivering across St Giles Trust that is mindful of, and promotes our Vision, Mission, Values, and strategic aims. 

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with. 

The role involves supporting the management of HMPPS Contracts delivering Personal Wellbeing services across Wales, based in Wrexham with frequent travel. It requires managing a team, ensuring compliance with performance indicators, and maintaining strong relationships with stakeholders. 

(1) Key Deliverables

• Provide operational management across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
• Provide leadership and operational management to a team of Personal Wellbeing Coaches (PWBC) and Peer Advisor volunteers employed in the delivery of the contracts.
• Set performance objectives with PWBC’s and monitor progress ensuring compliance with contractual performance indicators and quality improvement, ensuring St Giles Wise partnership meets all its targets and outcomes.
• Monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures including safeguarding of staff, service users and the wider public.
• Develop and maintain a strong working relationship with local Wales Probation managers and staff as well as other external stakeholders e.g. prison managers, ensuring communication channels are positive and effective.
• Manage partnerships including local and national delivery partners, spot purchase providers and any agencies with whom we are developing referral arrangements.
• Manage and co-ordinate allocated resources including volunteers and spot purchase funds.
• Provide management and oversight of allocated contract budgets.
• Ensure there is a safe and trusting working environment for staff with a culture which is aligned with St Giles Wise values and facilitates a supportive and constructive relationship with service users.
• Work closely with other St Giles Wise Managers to ensure consistency of approach and sharing of best practice.
• Provide regular reports in a range of formats to Personal Wellbeing Manager.
• Monitor use of the Customer Approved Database including regular reports on usage to ensure accuracy and timeliness of inputting by teams.
• Support the management and delivery of our weekday telephone helpline (5pm-8pm) and occasional Saturday drop-ins safely and effectively.
• Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events.
• Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.
• Understand and adhere to all SGW policy and procedures including diversity, health and safety, safeguarding, and data protection. 

(2) Knowledge & Experience

Experience 

• Experience of managing and supervising staff to successfully deliver services with KPI’s, quality standards and/or targets. (A) 
• Experience of working in or managing services supporting male offenders including young adults whether in community or prison settings (A) 
• Experience of working in or managing services supporting challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A) 
• Experience in working in or managing multi-agency partnerships working towards common objectives and outcomes.

Skills and Abilities

• Ability to lead large teams across a wide geographical area and achieve contracted outcomes to expected standards (A). 
• Ability to coach and mentor staff to motivate and facilitate optimum performance in a team; encourage them to find innovative, safe ways to work with service users to identify and find informed solutions to the challenges faced by them (A) 
• Ability to create and communicate performance and budgetary reports in a variety of formats.
• Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment.  This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom) 
• Effective interpersonal and relationship building skills including ability to develop strong professional working relationships (A) 
• Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.
• Ability to coach volunteers and facilitate their assistance in delivering interventions with service users 
• Ability to be a flexible and co-operative member of a team 
• Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.  (A) 

Qualifications

Management Qualification including ILM at a minimum level 3 preferable but not essential.

We will provide the following resources to assist in the successful achievement of the responsibilities outlined above: 

• On-going and targeted learning and development that will support and enable you to deliver the role to a high standard
• A full induction
• Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner 
• Professional development and support of a recognised qualification of project management or something similar.
• Support, development and improvement in presenting and communication skills & techniques. Understanding of different communication styles for different audiences.
• Development and exposure towards bid writing & development within the organisation.

(3) About Us

In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, advice and counseling service, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing Date: 11 p.m. on 17 August 2025 

We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time. 

Head of Residential Childcare

UP TO £70,000 PER ANNUM
LOCATION: MUCH HADHAM, HERTFORDSHIRE

Do you have experience of leading and managing Residential Children’s Homes?

Are you experienced in Ofsted inspections and Children’s Home compliance and are seeking a new challenge, where you do not hold registration for a service?

About the role

St Elizabeth’s specialises in providing high quality care and education to children and young people with epilepsy and other complex medical conditions. We are offering an exciting opportunity for a Head of Residential Childcare Services to lead, develop and oversee seven children’s homes, ensuring the highest standard of bespoke care and support is provided for each young person. We are underway with registering our seven homes individually with Ofsted and the post holder will play a pivotal role in leading on the registrations and ensuring its success. This role will not hold registration for the services.

About you

This opportunity will allow you to use your existing knowledge and expertise in the management of Children’s Homes, to implement new ideas, support and develop our Registered Managers, whilst ensuring best practice and compliance with Ofsted regulations.

You’ll be working in collaboration with multi-disciplinary teams across St Elizabeth’s, so well developed interpersonal skills are essential. You will be someone that thinks outside the box; taking service expansion and admissions into consideration, alongside managing the day-today operations of the service. You will be creative and strategic in your approach allowing you to effectively bring the Children’s Services strategic plan to realisation.

We would love to hear from you if you have:

Substantial experience working with children with learning disabilities in a residential care setting
previous experience working as a Registered Manager (or similar)
experience in Ofsted inspections, compliance and regulations
a Level 5 Diploma Leadership and Management in Children’s and Young People’s Workforce or relevant degree or equivalent professional qualification

This role will work 5 days out of 7 days, usually Monday to Friday 9.00am - 5.00pm but with flexibility to meet service need.

Our Benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- 27 days’ annual leave
- Fully paid for DBS
- Life Insurance
- Eligible for discounts via “Blue Light Card”
- Free on-site parking
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of up to £500 (T&Cs apply)
- Confidential Employee Assistance Programme
- Access to contributory pension scheme

How can you find out more?

All applications should be made on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

Diversity, Equality and Inclusion

At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.

Safeguarding

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777

Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.

Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.

REF-219568

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job summary:

Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).

Employed within Gaddum’s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.

Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities – to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.

The aim of our service is to:

• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
 

Main Duties and Responsibilities

• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.

• Develop and review risk assessments and support the team to manage risk.

• Work with VCSE, primary care, local authority and communities to identify available services for people to access.

• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.

• Ensure service resources are accurately maintained.

• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.

• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.

• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind’s safeguarding policies and procedures and best practice. Working as a team:

• To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.

• To support Manchester Mind Coordinator via peer support.

• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a “one team” approach to packages of care and support. 
 

Reporting and monitoring:

• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.

• Ensure the reporting, recording and monitoring of your team is accurate and complete.

• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.

• Contribute to reporting, evaluation and “deep dives” as required.

• Identify the unmet needs of people and report these back to management.

• Review complaints to the service and action appropriately.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.