Client And Operations Lead Jobs

The essentials … 

• Permanent, full-time 
• £25 – 27k (depending on experience) 
• Hybrid working (3-4 days in office with 1-2 days per week working from home) subject to the needs of the business

What you’ll be doing … 

The main purpose of this role is to provide effective administrative and onsite support to the events team across events, conferences, training courses and venue hire. You will be highly organised with a keen eye for detail and have enthusiasm for events and working for a membership organisation.

Overall responsibilities / requirements …

• To support the events team with managing sales and general events enquiries in a timely and efficient manner. 
• Supporting the team on delivering show rounds to prospective clients when needed. 
• Work collaboratively with the Venue Hire Lead, Head of Events and Buildings Manager to communicate key information taking place across Burlington House. 
• To support events with raising invoices and resolving queries in a timely manner. 
• To support events with conference administration including delegate liaison, abstract management, badges and event requirements.
• To support events with training course administration including delegate liaison, course materials management and training requirements. 

Event Operations: 

• To support the events team with ad-hoc events out of hours where needed across the year. 
• Ensure the events spaces are well maintained in collaboration with the Buildings Manager and Venue Hire Lead. 

Teamwork: 

• To be proactive in identifying areas for potential improvement in the events administration process. 
• To take part in developing more efficient ways of working within the team attending team meetings and updating on administrative areas.
• To ensure that positive working relationships are continued across departments at GSL 
• To participate in wider meetings including External Relations and Health & Safety. 

Other responsibilities and expectations … 

• The post holder is expected to work flexibly to respond to changing needs at The Geological Society.
• The post holder is expected to undertake any other responsibilities or tasks consistent with the role and/or reasonably required by the Head of Events. 

What we’re looking for … 

• Excellent organisational skills and attention to detail. 
• Experience 1-2 years working in events, membership and/or venue/ hospitality administrative background. 
• Confident individual with a can-do attitude, uses initiative to make things happen. 
• Team player, working effectively both independently and in a team. 
• Competent with Microsoft Office and basic Excel programmes. 
• Collaborative spirit, willing to work across multiple teams to achieve best possible outcomes. 
• Strong level of spelling and grammar. 

The ideal candidate will have: 

ESSENTIAL 

• Personable, customer service and networking skills 
• Awareness of administering events for similar organisation / or venue based. 

DESIRABLE 

• Degree qualification (or equivalent)
• Working within a heritage venue similar to Burlington House 
• Awareness of the events industry 

A bit about us … 

The Geological Society is a registered charity and employs just over 50 staff at its offices in London and Bath. Our London office is situated in the beautiful London hotspot of Piccadilly in Burlington House, just next door to The Royal Academy.  As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:

• 25 days basic holiday entitlement (plus bank holidays) when you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
• Option to purchase up to 2 days extra holiday days per year
• Contributary pension scheme
• Access to 24/7 online GP with mental health & wellbeing counselling
• Free premium Headspace account for you and 2 members of friends/family
• Cycle to Work scheme
• Season Ticket Loan scheme
• Life Assurance and Income Protection schemes
• Free access to Royal Academy exhibitions
• Free Geological Society Fellow membership for qualified staff

The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

How to apply …

To apply for this position, please follow the 'How to Apply' button to our website for contact details. As an equal opportunity employer, we kindly ask for applicants to anonymise CVs and cover letters before submitting by replacing your full name with initials.

Please let us know if you will require any special provisions to be made should you be called for an interview. 

All applicants must have the right to work in the UK.

Deputy Care Manager

We have an exciting opportunity for a Deputy Care Manager working for a leading domiciliary care provider committed to delivering high-quality care to clients in the comfort of their own homes, in and around Cambridge.

Position: Deputy Manager (Domiciliary care)

Salary: £30,000 per annum,

Location: Cambridge and surrounding areas

Contract: Full-time, permanent

** A full driving licence and access to your own vehicle is essential for this role**

About the Role:

As Deputy Care Manager you will support the Care Manager in the day-to-day operations of the service, ensuring the highest standards of care are maintained and that clients receive exceptional service.

Key responsibilities include:

• Assist the Care Manager in the overall management of the service
• Ensure compliance with all regulatory and company standards, policies, and procedures.
• Supervise and support care staff, providing guidance and training as needed.
• Conduct regular assessments and reviews of client care plans.
• Manage client enquiries and concerns, ensuring prompt and effective resolution.
• Maintain accurate records and documentation in line with regulatory requirements.
• Support the recruitment, selection, and induction of new staff members.
• Participate in the development and implementation of quality improvement initiatives.
• Ensure effective communication with clients, their families, and healthcare professionals.
• Coordination of calls and clients to ensure that the service is delivered to the highest standard.
• Carer holiday management
• Participation in the on call rota, 1 evening per week and 1:6 weekends

About You:

We are seeking a dedicated and experienced Deputy Care Manager. We are looking for a compassionate and reliable individual who is committed to providing exceptional care. You’ll need a full driving licence and access to your own vehicle.

Essential skills and qualifications include:

• Previous experience in a supervisory role within the domiciliary care sector.
• NVQ Level 5 in Health and Social Care or willingness to work towards this.
• Strong knowledge of CQC regulations and standards.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Passion for delivering high-quality care to clients.

About the Organisation:

The Charity is dedicated to empowering individuals to live independently and with dignity in their own homes, they are rated ‘Outstanding’ with the CQC. We believe in promoting respect, individuality, and choice, offering tailored care solutions that meet the unique needs of each client. By joining the team, you’ll be part of an organisation that values compassion, professionalism, and continuous improvement.

In return:

As well as knowing what you do makes a huge difference to the people supported, there are also many more benefits including:

• Working for an outstanding rated provider
• Opportunities for professional development and career progression.
• Supportive and collaborative working environment.
• Flexible working hours to promote work-life balance.

Other roles you may have experience of could include: Assistant Manager – Domiciliary Care, Care Services Deputy Manager, Deputy Care Manager, Home Care Deputy Manager, Deputy Registered Manager, Deputy Service Manager, Community Care Manager, Supported Service Manager, Area Service Manager, Domiciliary Care Manager, Senior Domiciliary Carer, etc. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

About A4ID

Advocates for International Development (A4ID) is a CSO with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID achieves this vision and mission through its innovative pro bono broker service and larger strategic pro bono projects, in addition to its education and training programmes, thought leadership and policy work, and international Rule of Law Expertise programmes and projects.

Purpose of the role

The role of the Project Officer – CSO Services will lead on the coordination and management of international pro bono legal opportunities. A key focus of this role is to engage with CSOs globally, to scope potential partners and areas which require, or would benefit from, pro bono legal assistance. This will support A4ID’s weekly pro bono projects and larger strategic projects.

The Project Officer – CSO Services will also manage larger strategic projects, which will include maintaining records, gathering feedback, reporting on progress internally, collaborating with other teams in need of relevant expertise, drafting external comms, and implementing other internal administrative tasks as necessary (e.g. updating software and implementing process changes).

Larger strategic projects involve collaborating with multiple stakeholders (including large international CSOs, smaller local CSOs, large international law firms, smaller local law firms, and other delivery partners and legal experts) to effectively and efficiently deploy pro bono legal services to support the missions of respective CSOs. The Project Officer – CSO Services will work as part of the wider PBLS team on such projects.

On smaller brokerage projects, the Project Officer – CSO Services will establish connections with CSOs, identify potential areas for support and provide an initial scope of potential projects.

Benefits:

• A comprehensive private health insurance.
• 26 days annual leave plus bank holidays.
• Leave on your birthday.
• 7% employer pension contribution.
• Twice a year team’s day out.
• Hybrid working.

To Apply

Interested candidates are requested to send a CV, and cover letter. The cover letter must include why you are interested in this job, how you match the person specification and provide specific examples from your professional experience, skills, and knowledge. 

Closing date: 16 March 2025.

Your new company
My client is a large, London-based charity.
Your new role
My role is a Service Charge Officer. The role will include, but is not limited to:
- Working with stakeholders across the business, including the dedicated Estate Operations Manager to review historic service charge accounts
- Being accountable for working through a defined number of service charge accounts that have been issued a Section 20b and seeing them through to audit
- Reviewing any complaints and queries from residents relating to service charge accounts
- Supporting the Estate Operations Manager with engaging with residents and responding to any queries and documenting any decisions
- Strong Excel skills and knowledge of financial software is essential

What you'll need to succeed
In order to succeed, you will need:
- Significant experience of analysing and working through complex service charge accounts
- Great problem-solving skills, being able to work with stakeholders to secure an outcome
- Significant experience of analysing complex data and ability to present analysis
- A strong track record in delivering projects and meeting outcomes within set deadlines

What you'll get in return
In return, you will have the opportunity to work with a leading charity, gaining varied experience in a supportive team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job Title: Housing Access Officer - known internally as Housing Procurement Officer

Location: Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT. Maximum of two days per week working from home may be considered in line with Crisis’ Hybrid Working Policy

About the role

You’ll join our London Wide Services at an exciting time, helping to deliver an outstanding pan London property access service across the private and social rented sector and contributing to the delivery of Housing First. Working alongside a variety of services across the organisation, you will identify housing opportunities, negotiate new partnerships, nurture existing relationships, and strive to establish routes into sustainable housing for people who have experienced homelessness by working with Landlords across London.

It’s a role requiring a creative approach and strong negotiation skills as you partner with both Landlords and Crisis’ Client Services. You will be responsible for bringing two sectors together and ensuring the interest of everyone involved are looked after, supporting the creation of tenancies that end people’s homelessness. The role is spanning London, and you will work collaboratively with our services in Brent and Croydon to ensure tenants receive the support they need to sustain their homes. There is scope for development of the role and plenty of support. It’s a fantastic opportunity!

Crisis has recently launched a brand-new lettings agency, in partnership with Homes for Good – Scotland’s award-winning social enterprise letting agency. We envisage the housing access roles working closely with the new business.

About you

Understanding of housing law is essential along with the ability to develop, build and maintain key relationships.

Crisis are looking for a talented, motivated individual to join the Housing Access Team in London who wants to use their skills and experience working with landlords in the private sector, accessing accommodation to help end homelessness for the people we support.

With in-depth knowledge of the housing market in London, its unique challenges and opportunities and possessing excellent interpersonal skills which will support them to negotiate with landlords and access good quality affordable accommodation for our members. Thorough understanding of landlord’s legal responsibilities is essential coupled with insight into the needs of people experiencing homelessness and the challenges and stigma they face accessing good quality affordable accommodation.

A good understanding of the benefits system and how it relates to housing is key along with an ability to work alongside colleagues directly supporting people experiencing homelessness to ensure they are supported into sustainable tenancies, so their homelessness is ended for good.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 March 2025 23:55

Interview process: Competency-based interview

Interviews will be held on Tuesday 11 March 2025 at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094

We are seeking another compassionate and skilled Chief Executive Officer to lead our organisation and to further build on our current position and strengths, including the implementation of our new five-year plan. The ideal candidate will have a strong commitment to our values, and experience of working in the charitable sector at a managerial level.

CEO

Salary: £65,000 to £82,000
Location: Portsmouth, UK (Flexible Working Available)
Contract: Full-time, 35 hours per week

Are you interested in being the Chief Executive of a diverse, dynamic and vibrant organisation? If so, our client are looking for a visionary leader to join them to help build on their strong foundations and further develop their reputation as an excellent students’ union.

About The Organisation

Our client is an independent education charity led by, and for, students.

The Union is central to the University experience and works to support all aspects of student life for the 28,000 plus students studying at the University. Located in a vibrant waterfront city, they are dedicated to ensuring that every Portsmouth student thrives, is empowered, and is heard.

They are a dynamic, forward-thinking, and is committed to delivering an outstanding student experience. With a diverse and vibrant student community, the University has strong and collaborative links with the Students’ Union, working in partnership to support student success, well-being, and development. This close relationship ensures that student voices are heard, valued, and actively shape the university experience.

They run a variety of services including sports clubs, societies, media groups, student representation and an advice service. They also host several events and activities for students, from small social gatherings to our larger flagship events of Graduation, the Welcome Month & Freshers’ Fayre.

About The Role

Their next CEO will be an experienced and visionary leader to drive strategic initiatives, foster the positive and agile organisational culture, further develop the strong partnership with the University, and oversee the delivery of strategic aims through services and operations to meet the Vision of the Union.

The successful candidate won’t necessarily need to come from the Higher Education sector but must be able to demonstrate a good understanding of the trends and issues that affect Higher Education and its students. A good understanding of charity governance, financial management and organisational development is vital.

Oour client offer an inclusive and fun work environment and a very good overall benefits package. They are a flexible employer and believe passionately in the wellbeing of their people. They are also committed to ensuring theirr workforce reflects the diversity of the world and community. They respect everyone's individual identities, celebrates difference and encourages applications from all candidates irrespective of background. They would particularly welcome applications from those who identify with protected characteristics.

Closing Date: Wednesday 19th March 2025
First Stage Interviews (Remote): Monday 7th April 2025
Final Interviews (In-person): Friday 25th April 2025 

How to Apply

Please click 'Apply now’ to be redirected to their website, where you can download the Candidate Information Pack and Job Description and find details of how to apply.

Join them, in shaping the future of student life. Apply today!

REF-219875

With 43 years’ experience caring for London’s diverse wildlife, 36 free-to-enter urban nature reserves, and over 900,000 members standing together for nature, London Wildlife Trust are engaging, inspiring, and enabling people to connect with nature.

London Wildlife Trust (LWT) is the only charity that champions nature’s recovery in London. LWT’s new COO will play a pivotal role in helping to achieve the 2030 Strategic Plan. They will be part of the Trust’s Senior Leadership Team with day-to-day overall leadership responsibility for finance, people, organisational development, impact measurement, and governance. 

Following a period of significant growth, and currently embarking on a brand-new five-year Business Plan, London Wildlife Trust is at a turning point as an organisation and is seeking a dynamic and effective leader to complement and support the Chief Executive Officer (CEO) in leading the charity through a period of significant change and transformation. 

The successful candidate will report directly to the CEO, and line-manage both the Head of Finance and the Head of People & Organisational Development. 

Whilst we are not seeking a qualified accountant, the COO will need to be able to robustly and fluently speak to and understand financial challenges, particularly around longer-term forecasting and budgets. Supporting and guiding the formalisation of impact measurement across the organisation will also be a key aspect of the role, done in close collaboration with the wider senior management team and Director of Development. 

Experience with and passion for streamlining operations, systems, and processes and continuously working to identify improvements will be essential, as will a calm and stable approach to leadership. 

LWT is being assisted in this appointment by the executive search firm Society. Applications should consist of a CV and covering letter. The deadline for receipt of applications is midday GMT on Thursday, 13 March 2025.

An opportunity has arisen to join Crimestoppers. We are currently recruiting a Head of Business Development & Fundraising based in our Head office in The London Borough of Sutton (hybrid working). You will join us on a full time, permanent basis and in return you will receive a competitive salary of £55,000 per annum plus generous additional benefits.

At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.

Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.

Benefits of becoming our Head of Business Development & Fundraising:

• 30 days annual leave - with 3 days to be taken between Christmas and New Year (plus bank holidays)
• Hybrid working – Three days in the office, core office days are Monday and Wednesday, 2 days from home.
• 3 days paid volunteering leave
• Access to benefits platform CS Advantage & Tickets for Good
• Employee Assistance Programme - Wisdom
• 4% pension contributions, with salary exchange option

About the role: 

As the Head of Business Development & Fundraising, you will be selling Crimestoppers’ commercial services to prospects and upselling to existing partners; working closely with/supporting BD account management and support functions (Marcoms, Contact Centre, Legal/Finance) within the organisation to ensure the smooth implementation of new partnerships in line with our charitable objectives.

Main Responsibilities of the Head of Business Development & Fundraising role:

• Ensure a continuous pipeline of prospects which are converted into income to achieve our in-year net financial objectives.
• Oversee completion of all new Business Development contractual documentation with co-agreed amendments; hand-over of all relevant documentation/contact details.
• Work closely with other key interlocutors and including Marcoms, the Contact Centre and Regional Managers to ensure that each potential partnership meets our due diligence criteria and is line with the strategic objectives of the charity. 
• Line manages and provides clear guidance to the Business Development Account Managers on new partnerships enabling them to efficiently implement new client service initiatives, while maintaining and developing existing partnerships. 
• Where appropriate lead on non-commercial income opportunities supporting Operations e.g. statutory. non-statutory and law enforcement bodies/organisations. 
• Takes a lead in developing partnerships that address major Crimestoppers’ crime priorities in line with our strategy. 
• Take the lead on the cultivation of new leads by developing own income networks, maximising opportunities through existing third-party relationships, and Crimestoppers’ events. They must also show evidence of being a strong self-starter. 

What we're looking for in our Head of Business Development & Fundraising:

• Proven ability in new business sales and closing deals that deliver return on investment (ROI) targets
• Strategic thinker who can see the bigger picture in order to develop new opportunities and increase the financial value of clients
• Honed communication skills for internal, commercial, statutory, non-statutory, trade body associations
• Ability to take a firm lead on the development, implementation and appropriateness of commercial partnerships
• Understanding of marketing communications and/or an Operational (Contact Centre) environment
• Ability to see and envisage solutions for our partners/clients
• Able to understand and respect different experience within the organisation in order to gain the best financial results for the charity

To apply, please submit your Covering Letter and CV. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.

Applications close: 11th March 2025

Interviews: Provisionally set for the 19th March 2025. Successful applicants will be notified after the shortlist process.

No agencies please.

Reg.Charity 1108687

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the of Northwest England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery. 

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. 

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse.  

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. 

Our Values - Empowerment, Choice, Change, Strength 

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future. 

Overall Aim

• To provide a comprehensive administration service for Wigan DA Safe accommodation service and WHAG office bases.
• To provide administrative support to the highest quality, using reflection to improve practice and outcomes.
• To ensure WHAG policy and procedure is followed at all times.
• To ensure safe working practices and to act as a point of contact for WHAG facilities and contractors.
• Assist in the development and implementation of administrative processes to improve efficiency.

Requirements

• Relevant administrative qualification or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification.
• Ability to work across WHAG’s contract area and travel for training and meeting purposes.
• Access to a car for work purposes.
• Ability to work flexible hours including evenings and weekends as part of a rolling rota/ when required.

Job Description

The list does nott cover the full scope of tasks and responsibilities of the service Administrator but illustrates some of the areas of emphasis for this post.

Key Objectives

• To be accountable and responsible to the Wigan DA Team Lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective administration support at WHAGs Services.
• To ensure that the delivery of the administration service for the organisation, clients, funders and stake holders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity.
• To ensure the working environment meets health and safety requirements.
• To work within the organisations policy and procedure underpinned by WHAGs values, Empowerment, choice, change and strength.

Key tasks and Accountabilities

• To provide administrative support to WHAG’s service using Information technology, general office equipment and databases. Carrying out project filing, shredding as required.
• To support the ordering of office equipment, stationery, and Project/housing stock using purchase order process.
• Organise and co-ordinate the Registered Provider maintenance and repairs and work with the facilities team lead to report and co-ordinate maintenance and repairs of WHAG properties and RP repairs that WHAG are responsible for.
• To support the turnaround and maintenance of WHAG’s dispersed properties.
• To ensure financial records, including banking of Project monies, are processed in line with Policy and Procedures.
• To maintain postal system as operated by WHAG, both incoming and outgoing post.
• To provide a reception service, including dealing with enquiries in person, by telephone and e-mail
• Provide administration and reception support in service.
• Maintain accurate and up to date administration records, prepare and edit documents as required following WHAGs corporate guidelines.
• To ensure the office and working environment meets Health and Safety requirements.
• Carry out weekly health and safety checks and support service staff to carry out service H&S checks.
• Coordinate, Fire risk assessments, PAT testing etc. as required and keep up to date records of these tasks.
• Work to WHAG ‘s policy and procedure and assist in development of implementing new administrative procedures following WHAG brand guidelines.
• Support service staff with IT and database queries.
• Assist with the organising of meetings , activities and events, supporting with minutes when required.
• Support with data collection for service reporting requirements.

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in annual appraisal, regular in-house supervision and help in identifying your own job-related development and training needs.
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to your role.
• To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
• To work at times other that office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.

�� Location: West Midlands

�� Contract Type: Permanent, hybrid

⌚ Hours: 35 hours per week

�� Salary: £42,213.23 - £46,343.55 (depending on experience and skills)

What can we offer you?

�� Expenses incurred while traveling outside your base location will be reimbursed.

�� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 

�� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Empower people, inspire performance, and drive lasting change as a key partner in shaping our success

Be the driving force behind people and performance. As an HR Business Partner, you’ll work side by side with leadership, shaping strategies that make a real impact. With a strong focus on employee relations, you’ll work closely with stakeholders to resolve key employee relations cases. You’ll champion a culture that supports colleagues while keeping the business running smoothly.

Guide and support colleagues, driving a culture of growth and success

There will be an expectation to travel 1-2 times a week (and as needed) to support different locations, ensuring continuity and strong HR presence. With your expertise in employment law, performance management, and strategic HR, you’ll be the trusted Business Partner that colleagues and leaders rely on.

CIPD Level 7 or equivalent experience preferred. Ready to make an impact all while collaborating with our dedicated L&D and Recruitment teams to ensure a seamless, high-performing organisation. Let’s talk.

Do you have experience as an Advanced Clinical Practitioner (ACP) working with babies, children, and/or young people with complex needs? Are you passionate about delivering high-quality, family-centered care in a supportive, multidisciplinary environment? If so, we would like to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are seeking an exceptional and organised ACP to join our incredible and dedicated Specialist Palliative care team at Rainbows Children’s Hospice, covering all 5 counties of the East Midlands: Hospice, Hospital and Community. In this vital role, you will provide advanced clinical expertise, contribute to symptom management, lead on end of life care and work closely with families to ensure the best quality of care for the babies, children and young people in our care. You will also support the Head of Palliative Care in managing, leading and introducing new services within the Hospice and manage a team of CNS’s and unregistered professionals

You will be based at the Hospice in Loughborough and be required to travel across the East Midlands covering all 5 counties: Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire.

Hours of work: This role will be between the hours of 8:00am and 8:00pm, on a rota covering 7 days a week. There will be a requirement to be on the on-call rota.

Our Benefits

In addition to Agenda for Change pay scales, we offer a range of benefits including:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday.
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Free access to our Employee Assistance Programme.
• Access to occupational health.
• Opportunity for current NHS pension scheme members to transfer their membership.
• Contributory pension scheme or Salary sacrifice pension scheme.
• Affordable meals at the Hospice, Lark Rise, Loughborough.

About the role                                                                              

Be responsible for the daily care of Babies, Children & Young People resident in the Hospice and those receiving end of life care within the hospitals and community across the East Midlands.

Some of the key responsibilities include (but not limited to):

• To have lead nursing responsibility for a defined caseload of Babies, Children and Young People with Palliative and end of life care needs within the hospice, hospital and community.
• Be an independent prescriber & support the prescribing/transcribing process
• To professionally support staff within the hospice, hospital and community to ensure that child’s needs are assessed, care planned, implemented and evaluated, and that there is consultation and involvement of child/parents and carers. 
• Liaison with staff and services within Hospital both Paediatrics and Neonates to identify and facilitate the transfer plan and subsequent ongoing care needs of Babies, Children & Young People.
• To be a member of the senior nurse team, demonstrating effective leadership skills and taking part in the on call rota.
• Further responsibilities in the role of an Advanced Clinical Practitioner at Rainbows, can be found by downloading the Job Description.

What we’re looking for:

• Qualifications: Advanced Clinical Practitioner AND/OR MSc, Current registration with NMC/HCPC/GPC, Non-medical prescriber, History taking and clinical examination qualification.
• Experience: Significant Post Registration paediatric palliative care experience, Demonstrative track record working with own paediatric/neonatal client base, managing the assessment, treatment and discharge of patients and the ability to work in partnership with a range of other professionals including health, social care and education.
• Excellent Communication Skills: The ability to effectively engage both verbally and written with team members, nurses, and families in a sensitive and professional manner as well as manage challenging conversations effectively and with compassion.
• Effective organisational Skills: Strong ability to prioritise tasks and manage competing demands within a fast-paced care environment.

Further requirements can be found by downloading the Person Specification.

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team.

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Please note: Previous applicants need not reapply.

Legal Counsel

These are exciting times for the charity, and we now have an excellent opportunity for a solution oriented and highly professional self-starter with outstanding diplomatic and interpersonal skills to join the busy Legal and Governance Department.

If you are a qualified Solicitor or Legal Executive in England & Wales, then apply today!

Position: In-House Legal Counsel

Location: Devon/hybrid (onsite attendance currently anticipated to be 1-2 days per week)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £52,000 per annum

Contract: 12-month fixed term contract starting as soon as possible

Closing date: 6 March 2025. We reserve the right to close this vacancy before the advertised date and therefore encourage early submissions.

About the Role

As Legal Counsel, you will play a pivotal role in identifying, managing, and mitigating legal risks to protect the Charity’s interests and uphold its reputation. Working as part of A dedicated legal team, you will be responsible for delivering a high-quality legal service that supports the Charity’s strategic objectives and operational needs, providing expert legal advice and guidance across a wide range of matters, ensuring compliance with applicable laws, regulations, and best practice.

Your principal duties and responsibilities will include: 

• Providing accurate, relevant and timely advice to internal clients across a broad range of legal topics

• Identifying and assessing legal risks across the Charity’s activities and developing effective strategies to mitigate them.

• Drafting, reviewing, and negotiating a wide range of legal agreements, including grant-funding agreements, research and collaboration agreements, Memorandums of Understanding and other bespoke contracts.

• Liaising closely with external law firms, maintain contract management processes to ensure strong control of costs, compliance and the provision of high-quality and cost-effective legal support. 

• Advising on governance matters, ensuring compliance with relevant laws, including health and safety, safeguarding, company law, and fundraising regulations.

• Keeping up to date with legal developments, identifying areas for improvement within the Charity.

• Supporting the development of more efficient legal processes and workflows to enhance operational effectiveness.

About You

You will be a qualified Solicitor or Legal Executive in England & Wales, with substantial post qualification experience in commercial / contract law, either in-house or with a reputable law firm.

You will also have:

• Strong business acumen with ability to assess and manage legal risk and offer commercial/practical advice.

• Strong technical legal skills, including research, analysis, and drafting.

• Excellent written and verbal communication skills with the ability to effectively explain legal points and their impact on the Charity clearly and concisely to stakeholders. 

• Willingness to learn and step outside of your comfort zone regarding the type of legal work you carry out. 

What you get in return…

• Competitive pension.

• Life assurance.

• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

• Wellbeing team.

• Recorded Pilates classes.

• Long service awards.

• Healthshield plan

• Free parking.

• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Solicitor, Legal Executive, Legal Counsel, Paralegal, Junior Solicitor, Junior Legal Executive, Junior Legal Counsel, Paralegal Lead, Legal Officer, Lead Solicitor, In House Solicitor, In House Legal Executive, In House Legal Counsel, In House Paralegal. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone working in the volunteering or community sector to join the Brent Irish Advisory Service (BIAS) as Volunteer Manager and help take our successful volunteer project to the next level.

BIAS’s volunteer project, funded through a grant from the National Lottery Community Fund, provides meaningful opportunities for people to get involved in BIAS’s work in a number of different ways. Volunteers can help out at our active ageing clubs, or work on administrative projects and other office-based tasks to help them build up their professional skills. In 2023 we also launched a successful ‘Be-A-Friend’ scheme, which aims to connect volunteers with older people who live on their own. Volunteers will drop in regularly for a cup of tea and a chat, providing friendship and companionship to those experiencing loneliness and isolation. BIAS’s volunteer project is currently based in Brent, but it will potentially be rolled out into Haringey in future years.

We are looking for a dynamic, enthusiastic and empathetic person to take the lead on managing and growing our volunteer project. You will be responsible for all aspects of the project, including volunteer recruitment and induction, service-user relations, safeguarding and partnership development. You will also work with the Operations Manager on forward planning, delivery monitoring, promotion and reporting.

You will need to have strong people skills and the ability to build good working relationships with colleagues, volunteers, service users and partners, along with excellent organisational skills and the ability to work independently and take initiative. Previous experience of working with volunteers or running community projects would be an asset. If you work in a related field and are looking for a new challenge, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

• Working with the Operations Manager to develop and deliver BIAS’s volunteer project.
• Line-managing the Befriending Coordinator and supervising the successful delivery and expansion of the Be-A-Friend scheme.
• Managing volunteer recruitment, interviewing candidates and matching them with appropriate roles.
• Supporting, developing and retaining our current team of volunteers.
• Managing volunteer training needs, ensuring that all necessary safeguarding, health-and-safety and data-protection requirements are met.
• Working closely with colleagues and external organisations to develop working partnerships and explore collaboration opportunities, e.g. intergenerational volunteering projects.
• Organising twice-yearly volunteer social events.
• Promoting and raising public awareness of both BIAS’s volunteering opportunities and the wider importance of volunteering.
• Evaluating and improving the volunteering process and experience.
• Maintaining clear records of volunteer work in BIAS’s client management system.
• Drafting reports and case studies to demonstrate the project’s progress and value.
• Maintaining an awareness of policy changes and best practices in volunteering.

These are the basic duties required of the Volunteer Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our offices in Willesden (Brent), with travel throughout the borough and potentially some future outreach work in Haringey borough. There may be some options for flexible working following probation (one to two days per week).

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1.5 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for expansion into Haringey in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.