Client And Operations Lead Jobs

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Would you like to make a real impact on the lives of people with breast cancer? Are you passionate about ensuring that people with breast cancer receive the emotional, social and practical support and information that they need? If so, you could be the person we’re looking for to join our busy team and help us reach more people through our award-winning services.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll be responsible for the organisation and delivery of our face-to-face and online services for people with primary breast cancer, including coordinating service events, recruiting, training, and working with Moving Forward facilitators and Moving Forward volunteers.

A key part of the role involves developing and maintaining relationships with healthcare professionals and other external stakeholders to promote our services and increase reach and uptake in the West and Borders regions of Scotland.  

About you

Do you thrive on challenge? Can you demonstrate a passion for supporting people with breast cancer?

You must have experience of developing and delivering information, health or other support services and have knowledge of the Scottish and wider UK healthcare systems. Your excellent verbal and written communication skills will help you manage successful relationships with a range of different stakeholders, often remotely. You’re organised and have excellent time management skills. And you know how to use your initiative and prioritise your workload.

We know that working as part of a busy established team across different geographical sites can be challenging. So you’ll need to be a supportive and resilient colleague, potentially supporting services outside of your team’s geographical location.

Flexibility to travel and work outside normal office hours, with occasional overnight stays is required.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Glasgow office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Monday 24 February 2025 at 09:00am

Interview date Week commencing Monday 3 March 2025

Mentivity is seeking 3 Mentors to work with young people across a number of our programmes in London.

About Mentivity:

Founded in 2016 by Sayce Holmes-Lewis alongside co-founders Leon Wright and Tyson Holmes-Lewis, Mentivity is an award-winning, inspirational mentoring organisation that provides aspirational support for young people, schools, and parents.

Through Mentivity House, we offer a dedicated space for youth development and community engagement, including youth clubs, tailored programmes, and our respite provision.

Our services also include mentoring, professional training, and apprenticeship/career readiness programmes, equipping young people and our wider community with the skills, confidence, and opportunities they need to succeed.
 

What we do:

Mentivity Mentoring 

• Bespoke mentoring programmes to nurture young people’s passions and help them connect these interests to life and career aspirations.

• Delivered at Mentivity House & in schools and colleges.

Mentivity House 

• A space to play, to learn, to socialise and to collaborate with the Aylesbury, Taplow estates and wider community. 

• An inclusive community space that reflects the diversity of Walworth and its surrounding areas.

• A diverse and balanced programme of activities, from youth work to arts-workspace.

• Event space for local community groups offering activities that deliver social value.

Mentivity Respite Provision

• Flexible, nurture-centric respite education provision for young people. 

• Targeted interventions to address behavioural and social development needs and to support reintegration to mainstream education.

Main Responsibilties:​

Mentoring and pastoral care 

• Mentor and offer pastoral care to children and young people promoting personal development.

• Lead and deliver engaging and empowering sessions to develop a range of new skills, including leadership, communication, behavioural and organisation skills with children and young people.

Programmes 

• Facilitate and deliver curriculum sessions to young people in an engaging and inspiring way, tailoring them as necessary.

• Ensure all administrative tasks (including planning, registers, risk assessments, data collection and outcome monitoring) are completed promptly and accurately.

Safeguarding

• Ensure all health and safety and safeguarding policies and procedures are adhered to at all times.

• Ensure understanding of young participants' support needs and that reasonable adjustments are made to best support them.

Stakeholder Management

• Work with the team to promote participation especially by marginalised children and young people within schools.

• Work to actively promote Mentivity, our programmes, services and activities.

Recruitment Timetable:

Application deadline: Wednesday 5th March 2025

Interview dates: 12th - 14th March 2025

Interview location: In-person, 50 Westmoreland Road, London, SE17 2GA

Job description

To provide executive assistance and support to enable the Chief Executive and Senior Leadership Team to work more effectively. This will include support on organisational governance, including the effective operation of the Board of Trustees and its associated subgroups and to act as a key conduit for external communication with the Chief Executive, the Director of Development and External Affairs and other directors – specifically in relation to our policy and influence work.

Pay and conditions

• The role is a permanent full-time position (37.5 hours per week). Option for applicants to propose part-time hours – more information can be found on ‘Information for applicants’ document.

• The salary for the role will be £34,788 - £41,669, the applicant should expect to find themselves towards the middle of the range following successful completion of their 6-month probationary period.

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. 

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Undertake a variety of tasks to manage demand and help prioritise the CEO’s time, including proactive diary management, managing emails, composing and preparing (sometimes confidential) correspondence, arranging travel and briefing on upcoming commitments and responsibilities in advance of meetings. 

• Similarly, provide support to the Director of Development & External Affairs and other directors in managing external contacts associated with our policy and influence work, including scheduling, supporting and arranging travel for external meetings with government officials, MPs and partners, and assisting in responding to (sometimes confidential) correspondence.

• Support the CEO in managing the Board of trustees and its two subgroups (Finance subgroup and the People Sub-group). This will include supporting the CEO in forward planning and agenda setting for meetings, scheduling meetings, confirming attendees, organising catering, supporting the CEO and Directors in the preparation of papers, ensuring meetings run smoothly as hybrid format and minute taking.

• Supporting the Director of Finance and Operations (who is currently Company Secretary) to ensure statutory Centre for Sustainable Energy 2024 registers (for Companies House and the Charity Commission) are maintained and statutory returns and forms are filed in a timely manner to ensure legal and regulatory compliance (including collecting required annual returns from all directors and trustees). 

• Support the CEO and chair of trustees in ensuring the development and maintenance of good governance practice, including regular Trustee skills audits, Trustee recruitment, induction & training, maintenance of trustee tenures and review of relevant governing documents including Board and Sub-group Terms of Reference documents.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. 

Essential attributes for this role include:

• Excellent IT skills, using all elements of Microsoft Office 365 or equivalent, including Sharepoint and Teams. 

• Skilled in building relationships with stakeholders, including staff, board members, external partners. 

• Skilled problem solver, able to anticipate needs and think critically/ laterally. Understanding senior management priorities, thinking ahead and anticipating needs. 

• Knowledge and understanding of the role and responsibilities of a Trustees board of a charity, in relation to those of a senior executive team. 

• Experience of supporting senior management to manage their workloads, diary management, minuting meetings, handling confidential information with discretion, drafting executive papers, etc. 

• Significant experience of managing a demanding and fast-paced workload, sometimes with competing demands and deadlines.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website and provide a CV and Cover letter and send it to our Jobs email. The completed application form alongside the additional documents attached, should clearly demonstrate how your skills and experience relate to the person specification (detailed in the job description). 

To be considered for this role an application form, CV and Cover letter must be sent to Jobs email at CSE.

The closing date for applications is Midday Friday 14 March 2025. 

Interviews are expected to take place Friday 21 March 2025 and Monday 24 March 2025, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 March 2025

Interview Date: 25 and 26 March 2025

Finance Manager

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL), is a not-for-profit organisation and one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, our focus is on providing immigration advice, destitution services, integration support and campaigning to improve the lives of refugees, asylum seekers and vulnerable migrants across London and Essex. We also actively campaign for a fairer and more humane immigration system.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

Purpose of the role: RAMFEL has grown significantly over the last few years, and we want to sustain our growth and diversify our income. Starting 25 years ago, we now support over 5000 people yearly with a few volunteers, 30+ staff and a turnover above one and half million pounds.

The post-holder will be responsible for ensuring that the financial systems in place at RAMFEL provide accurate and easily accessible information to the CEO, Board and other staff. You will work closely with the CEO and Head of Operations to ensure that financial monitoring and reporting enhance the governance and decision-making process for RAMFEL. You will ensure that the charity complies with all statutory and external financial requirements and regulations. This role will include business planning, reporting, and oversight of our financial systems.

We are looking for someone with experience within the charity sector who is happy to get hands-on and can adapt and oversee the finance systems of the charity. You will be capable of supporting colleagues at all levels and improving their financial understanding of the projects they are involved in. You will be a self-motivated individual who can work on your own initiative. This role is central to maintaining our financial health and advancing our mission. You will oversee budgets, forecasting and management accounts while ensuring robust financial systems are in place. This role is for someone who wants to have a positive impact on the lives of people and help drive this organisation forward.

Terms: £37,500 - 45,000 per annum / negotiable depending on experience.  28 days annual leave plus statutory holidays, 6% pension contribution, cycle to work scheme, tech scheme, and employee assistance program.

Relationships: Reports to the CEO and works closely with the Senior Management team and the Treasurer. This post-holder will actively participate in the Board’s finance subcommittee meetings, providing descriptive and predictive data for areas of responsibility to inform decision making.

Hours of work:

We are looking for a candidate for either a full time or part time position (minimum of 3 days a week). Part time employees will receive additional support from our external bookkeeper, while full time employees will take on a more independent role.

Please refer to the job description doc. for more details and application instructions.

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do 

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. We have a brilliant Programme Officer position available for an ambitious, dedicated, and proactive person to join our team!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities.

A major strategic priority is to grow geographically in Liverpool - which this role will play a pivotal role in achieving. Following the successful launch in January of our first ever face-to-face programme outside of London, in the Speke area of Liverpool, we hope to continue reaching more areas in Liverpool where there is great need and fostering new partnerships. We expanded beyond London during the pandemic with online tuition and have since grown across the Midlands and the North. This is our second dedicated role outside London, and the first in Liverpool. Working closely with our Manchester-based Head of Regions, you will help deliver contracts, build strong local relationships, and expand our reach in high-need areas.

The Programme Officer will be responsible for the management and overall delivery of their designated programmes. Over the next four years, we aim to scale our tutoring hubs to reach over 1,000 pupils per year in core cities and areas across England. This role will involve managing relationships with tutors, parents and clients, while collecting robust qualitative and quantitative data to measure the impact and build the success of our work. This is a critical role, leading on the delivery and evaluation of multiple programmes, managing key stakeholder relationships, and contributing to the development of our tutoring programmes in our newer delivery regions.

The Programme Officer will ensure high levels of quality assurance, particularly among tutors working in their hubs, so we achieve our intended outcomes. This is a multifaceted role, working across all parts of the organisation to ensure we deliver the best possible results for our pupils. You will have the chance to be creative in shaping and adapting our programmes to meet the specific needs of families in Liverpool City Region.

We are looking for someone who is enthusiastic about education, has strong stakeholder management skills and is familiar with the Liverpool area in particular but broader knowledge of North-West region is also beneficial. You should be able to adapt your communication style to effectively engage with clients, parents, tutors, pupils and funders alike, and have strong written and verbal presentation skills. You will bring brilliant project management skills and be comfortable working with data and using it to make informed decisions.

Location of candidate

Must be based in Liverpool. 

Job Details

Please see attached job specification for full job details. 

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job Purpose of Senior Administrator:

To provide high quality administrative support to the Discharge from Hospital Team – this will be a team based between Manchester Mind and Gaddum.

Your role will provide much needed support for monitoring, data and evaluation requirements of the service and the management of inbound webform referrals (including outcome/ feedback forms on our case management system).

You will also respond to or delegate emails and voicemails to the service appropriately, requiring a good knowledge of the service. You will also support the Service Manager with the improvement and development of administrative and reporting functions.
 

Main Duties and Responsibilities

Administration and Project Support

• To complete specific tasks allocated through work plans and project plans, independently.

• To manage resources of the service, maintaining the resources folder, ultimately ensuring people have the right information where and when they need it.

• To amend and update resources as needed on Canva, developing and updating them as required.

• Support the development of communication materials including Easy Read Guides with support from Service Manager.

• To coordinate the arrangement of meetings, conferences and other events.

• To minute and keep a record of meetings as required.

• To manage the purchasing of service and employee resources as required using Gaddum finance processes.

• To curate online resources, internally and externally.

• To develop and maintain administrative systems as needed.

Reporting and Monitoring

• To compile data as requested to assist in the production of monthly and quarterly reports as requested following standard operating procedures

• To run reports as appropriate using agreed databases (such as, but not limited to, NHS and Local Authority) databases.

• To build, run and amend reports to meet changing reporting requirements.

• To ensure data relating to client contact are accurately recorded on our case management system (such as, but not limited to, referral and feedback forms).

• To use Microsoft Excel and any other appropriate system to review and manage reports in line with data reporting requirements.

• To input outcome monitoring forms accurately on to case management systems from a range of mediums including online forms, paper form and other formats as preferred by the client.

• In respect of data entry, identify and support the organisation’s migration into technological solutions that remove the need for third person data input.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

Managing referrals and maintaining records

• Process inbound webform referrals, checking for accuracy, duplication and completeness of data.

• Support, alongside colleagues, the development of referral routes that align with service needs.

• Identify gaps in completeness of data for reporting requirements and develop solutions to address them going forward (e.g. identifying training options to upskill colleagues).

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework. Communication with clients and professionals

• Managing team inboxes, responding to emails as appropriate and delegating communication to appropriate colleagues.

• Respond to voicemails as appropriate, ensuring people receive a timely and professional response and resolving issues with as fewer contacts as possible.

• Contact clients for feedback, where appropriate, and accurately input feedback into outcome monitoring fields.

The Veterans’ Foundation, established in 2016, is one of the country’s fastest-growing military charities, with a passion and purpose for improving the lives of those within the armed forces community, by raising funds which are then awarded to organisations that have a real impact on veterans, those currently serving in the armed forces and their families.

To support the organisation on their exciting growth journey, we are seeking a dynamic, creative and innovative individual to step into the role of Chief Executive. You will work closely with a range of stakeholders to build the profile of the organisation, identify and attract new income generating opportunities, and expand our footprint and contributions.

Overview of the Chief Executive Role

Key Responsibilities:

• Working with the Trustees to set, develop and deliver on the strategic priorities of the organisation, focused on increasing their impact and reach.
• Being responsible for overseeing the operational activities of the Veterans Foundation.
• Taking on an ambassadorial role, being the key spokesperson for the organisation, and managing relationships with key external and internal stakeholders such as veterans, donors, Government agencies, and their contractors Bee Ethical.
• Encouraging income generation activity, by cultivating and stewarding relationships with donors, and identifying innovative opportunities to increase funding.
• Overall responsibility for designing, implementing, and evaluating programmes, and services, to ensure they meet the needs of members.
• Providing leadership to the senior management team, encouraging a positive workforce culture, and a high-performing team.

The Ideal Candidate:

• Proven strategic leadership skills, either within the public or private sector.
• Experience of operational management, including budgetary responsibilities, commercial contract management, and the ability to influence, network, and raise the profile of an organisation.
• An empathetic individual, with an understanding of the challenges that veterans may face including wellbeing, mental health, homelessness, and addiction, and a passion for the purpose of Veterans Foundation.
• Previous exposure to fundraising operations, including diversifying income generation streams, developing relationships with potential donors, and raising the profile of the organisation.

Closing date for applications: Thursday 6th March 2025

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness and young parents across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse

Our Vision - To support and empower vulnerable women and those affected by domestic abuse 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future

Overall Aim

• To provide activities and support for children and young people across all Wigan DA safe accommodation including core refuge dispersed refuge, complex needs and resettlement.
• To work with families to improve parenting and parent child relationships.
• To ensure the service is delivered to a high standard following WHAG policy and procedure paying particular attention to: H&S, Child and Adult Safeguarding and confidentiality practice.

Requirements

• Relevant qualification CYP/Domestic abuse or equivalent to Diploma/ Degree/NVQ 3  or equivalent work level experience and the willingness to achieve a level 3 relevant qualification
• Ability to work across WHAG’s contract area and travel for training and meeting purposes.
• Access to a car for work purposes.
•  Ability to work flexible hours including evenings, weekends when required..

Job Description

The list does not cover the full scope of tasks and responsibilities of Children’s Worker but illustrates some of the areas of emphasis for this post.

Key Objectives

• To be accountable and responsible to the team lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective support, empowerment and advancement of clients. 
• To ensure the working environment meets health and safety requirements.
• To ensure that the delivery of the service to clients, funders and stake holders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity.
• To work within quality assessment frameworks, associated regulations and WHAG’s policy and procedure.

Key Tasks and Responsibilities

1. To create a safe, supportive, and welcoming environment for children and young people in refuge services in Wigan.

2. To plan and provide one to one and group play sessions for children of all ages to develop the skills required to work though their experiences of domestic abuse.

3. To take an active role in organising/ leading play activities during school holidays and after school.

4. To provide fun and creative activities for families that nurtures the child and parent relationship.

5. To provide childcare to enable the parent to speak openly in support sessions and protect the children.

6. To support positive parenting by providing parenting support and programmes.

7. To provide practical information and assistance to women about local services for children, such as children’s centres, nursery or schools.

8. To work closely with DA Support Workers to maintain a multiagency approach to safeguarding with TAF and Children’s Social Care.

9. To undertake risk assessment for all activities to ensure that all health and safety requirements are met.

10. To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of team lead and Designated safeguarding Officer.

11. To set up and maintain library of child and parenting resources to be accessed by families.

12. To support and supervise students or volunteers.

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to your role.
• To be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

An exciting opportunity has arisen for a key individual to join the team at Basis Yorkshire. Basis is looking to appoint a Governance and Compliance Manager who is responsible for ensuring effective management of the charity’s compliance with all relevant regulations and standards, alongside providing support to the CEO.

This role requires a highly organised, detail-oriented, and proactive individual who can balance compliance responsibilities with the fast-paced demands of supporting the CEO in various capacities. You will work closely with the Service Managers, Finance team and the CEO to ensure effective, efficient and safe operations, ensuring compliance across the organisation. As well as support the organisation in the implementation, delivery and management of the service in line with service specification and funder requirements. You will administrate the board of Trustees, organising meetings, taking minutes, managing recruitment and induction.

This role involves sensitivity, effective response to high pressure situations and empathy and an understanding for sex workers and young people who have been sexually exploited or are at risk.

A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £32,000

As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement of services to the charity’s clients, the unpaid carers, across Surrey.

Key responsibilities include:

• Managing the Service Managers – ensuring operational excellence and compliancy within your allocated sector
• Collaborating with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager
• Continuously aspiring to revolutionising the care and support provided to clients
• Providing expert leadership around Safeguarding Concerns and being a role model for
• other members of the operations management team
• Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
• Co-producing and implementing strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.

The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 or 5 in Health and Social Care (or the willingness to commence in this qualification with 3 months).Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client offers a range of quality, exciting and inclusive short break clubs across Surrey and West Sussex for children and young people with a disability and additional needs. They are now looking to recruit a dynamic Team Manager to lead their short break services, ensuring a high quality service for all beneficiaries.

As Team Manager you will oversee the operational management and delivery of short break clubs delivered across a range of schemes across Surrey and West Sussex. You will line manage a team of dedicated frontline workers and will lead the assessment of behavioural support plans and complex need support in order to ensure safe and inclusive practices. You will ensure the meaningful participation of children and young people in the design, delivery, and evaluation of services, and will work closely with local partners to enhance the range, reach and quality of services for children and young people.

To apply for this role, you must have demonstrable experience of working with children and young people with a range of disabilities or additional needs. You must have previous experience of managing frontline staff, and of working with a range of partner organisations in order to achieve positive outcomes for beneficiaries. You will be skilled at developing and implementing fun, varied and creative programmes of activities that allow for fun and informal learning. Overall, you will be a supportive manager, passionate about ensuring high quality services for children and young people with a range of disabilities or additional needs.

Benefits
Free Gym Membership: the post holder will be entitled to free use of our client’s fitness centre, and half price childcare for dependents.
Free Parking on-site
Pension Contribution

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client on an ongoing basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
 

Please note, this role will be 35 hours per week:

Term-Time: 9:00-17:00 Tuesday-Saturday (including 1 hour unpaid break)

(Flexible Mon-Sat pattern can also be considered with a minimum of 3 

 Saturdays per month in term-time only)

School Holidays: 9:00-17:00 Monday-Friday

Due to the requirements of the role needing to occasionally travel to schemes, please only apply if you have a full driving license.

Our team in the London borough of Wandsworth is recruiting for a Substance Misuse Team Leader, to join our management team in providing high quality recovery care to a diverse service user group. We Are With You is part of a consortium with SLaM NHS Trust, St Mungos and CDARS. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As Team Leader you will directly link in to the Service Manager, as well as working collaboratively with the Operations Manager and other Team Leaders, to ensure clear communication and meet the delivery needs of this service to support our clients to achieve positive outcomes. 

You will be responsible for collaboratively leading the With You psychosocial team to deliver a high level of performance by meeting targets and KPI's set to ensure we are providing the best service to our clients and improve treatment outcomes, whilst creating a supportive and inclusive environment for our staff team. 

This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. 

The Wandsworth drug and alcohol service is based in Battersea and is located 10 minutes walk from Clapham Junction train station, which has a busy local shopping district.

This is a full-time role working 37.5 hours per week. The salary for this position is £26,000  -  £33,000 per annum plus an Inner London Weighting of £2,759 per annum.

Required Skills

Managing and developing your team to reach its full potential will be key to your success and will be your passion.  You will motivate your team to deliver exceptional services to those we support and will have the ability to connect quickly with both staff and service users, treating them respectfully and with dignity. This is a busy team, with multiple priorities ongoing, so it’s important that you are highly organised and able to manage your time effectively. 

You and your team will be responsible for delivering against targets, always ensuring the service is complying with all of the necessary requirements that arise from working in a social care setting. There'll be data analysis and administration tasks to deal with too, but that's all part of this busy and varied job that you take in your stride. You will have experience in managing a team, ideally within the charity or substance misuse sector and be a skilled leader. 

Above all, we are looking for someone who is passionate about what we do, with an inspiring and engaging approach. 

A full job description and person specification is available on request. Please note that this role may close early should sufficient applications be received, so early application is advised.

Diversity Statement 

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

Benefits

• Competitive salary
• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

About The Company

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.