Chief Executive Officer Jobs in Bristol
Community Catalysts is a well-established, social enterprise working across the UK to make sure that people who need care and support to live their lives can get help in ways, times and places that suit them.
We see the world differently and celebrate the strength of people and community. We know how to help local people help other local people and we bring our values, creativity and passion to everything we do.
Our primary role is to work as a catalyst within communities to build on the strengths of people, communities, and organisations to ensure that people who need support to live their lives can be part of strong, inclusive, communities with real opportunities to connect, create and contribute.
We use our expertise to help communities, organisations, authorities, and policy makers to deliver the transformational change in services or systems needed to make this a reality.
We are seeking a dynamic and visionary person to lead our efforts in driving forward development and innovation initiatives.
As the Director of Development and Innovation you will be responsible for leading strategic development activities, working collaboratively with colleagues and partners to identify new opportunities, and overseeing the implementation of innovative solutions that align with our mission and objectives.
This role requires a creative thinker with a strong background in product and business development, project management, stakeholder engagement, and a passion for making a positive impact in the health and care sector.
You will have the opportunity to use your skills and experience to develop and enhance all aspects of our work to increase our impact and reach and shape the future direction of the organisation as a whole.
This is an exciting time to join Community Catalysts. We are growing and reaching more people and places. If you share our vision and values and would like to be part of our dynamic team, we would love to hear from you.
Home based with a UK-wide remit and some travel including overnight stays required.
Closing date for applications is 5pm on Monday 2nd September 2024.
Interviews will consist of a one-hour Teams presentation/discussion on Tuesday 10th September 2024 and an in-person interview in Birmingham on either Monday 16th September 2024 or Tuesday 17th September 2024. We welcome applications from people from all sections of the community.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking an experienced, passionate and creative Director of Strategic Communications. As a member of the Senior Management Team, you will help provide collective leadership, advice and challenge to UKCF, and take responsibility for leading the delivery of our internal and external communication functions. You will be setting our communication direction, guiding the implementation of activity, ensuring measurable outcomes are achieved and telling the community foundation story effectively.
About UK Community Foundations
UK Community Foundations (UKCF) is the membership body for 47 accredited community foundations which cover every postcode of the UK, and three international members in Ireland, Jersey and Bermuda.
Community foundations are local champions, bringing local bodies together to understand inequalities and find solutions. They use these local insights to inspire place-based philanthropy, transforming private wealth into community resources for both now and the long term.
Last year, the UKCF network collectively invested over £170 million into local groups and organisations that are tackling the biggest issues facing communities.
At UKCF:
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We put inclusivity at the forefront of all we do
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Valuing diversity of thought and experience
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Ensuring all voices are heard
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Challenging and dismantling barriers wherever we find them
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We put relationships first
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Everything we achieve will be done with and through others
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Demonstrating integrity, openness, honesty and care in all we do
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Empowering networks that support places to thrive
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We are ambitious for members and the communities they support
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Valuing future generations
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Focusing on underlying causes not symptoms
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Constantly challenging our knowledge and practice
About the role
This is a new role that follows a decision to focus our new organisational strategy for 2024-2027 on growing our external influence and that of our network of 47 community foundations across the UK.
You will demonstrate generous leadership qualities and the ability to forge strong relationships and external partnerships, as we can have a far greater impact working with and through others. You will also encourage and facilitate collaborative and integrated work with colleagues within UKCF and across the community foundation network.
Job specification
External strategic communications
Purpose: To enhance UKCF's communications, brand and external influence in order to engage and inspire key audiences, thereby supporting the effectiveness of our business development, grant programmes and strategic delivery.
Key responsibilities:
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Set out the strategic communications direction. You will play a crucial role in delivering our priorities of raising the profile of community foundations, promoting philanthropy and advocating on behalf of UK communities.
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Understand the most effective ways to influence within the context we work and resources available – being flexible and responsive to a rapidly changing environment and understanding the changing needs of our partners.
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Develop and oversee a cohesive and integrated strategic communications strategy and framework.
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Elevate and enhance our brand, ensuring clear, consistent and impactful messaging that resonates with our diverse audiences and drives our organisational priorities.
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Work closely with the interim Co-CEOs and Senior Management Team to develop and deliver the organisation’s external affairs strategy to extend our influence, public profile and achieve our policy and public affairs objectives.
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Collaborate with colleagues to ensure the insights and learning from our members and our national grant programmes inform and drive our external communications outputs.
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Work with our network to support and coordinate external messaging and communications that will amplify the broader network.
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Work with MarComms leads across the UKCF member network to ensure the delivery of consistent, strategic coverage in earned media for community foundations and the impact of their work.
Internal strategic communications
Key responsibilities:
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Line management of the Communications and Marketing Manager, as well as any other staff or contractors that are recruited on a temporary or permanent basis.
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Manage UKCF’s communication and marketing budget, continuously seeking ways to improve efficiency and impact of investment.
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Support a culture of continuous learning across UKCF, building confidence and skills in the team to effectively communicate our messages on external channels and to our members.
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Contribute to the successful delivery of key events including biannual conferences, webinars and in-person policy and learning events, supporting the work of our Membership Team and Senior Management Team to engage our network and funders.
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Ensure a high-quality delivery and consistency of communications and brand, reviewing and building out our brand resources for the UKCF team.
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Communicate impact, learnings and outcomes of external relations and owned media activity to the Senior Management Team and Board as required.
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Utilise strategic communications expertise to support UKCF’s public policy objectives and the work of our interim Co-CEOs to raise the network’s profile with local, regional and national governments.
Member of the Senior Management Team
Key responsibilities:
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Work in a collegiate manner with Senior Management Team colleagues, providing expert advice, challenge and support.
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Contribute to strategic reviews, planning and development of the organisation, and take the lead on identified projects as agreed with your line manager.
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Work closely with the Senior Management Team and Trusts Manager to develop and deliver our business development plan to resource and grow our income.
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Providing reports and advice to the Board and Committees, as requested by the interim Co-CEOs.
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Provide highly effective line management, including regular supervision, annual appraisals and oversight of learning, development and wellbeing.
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Work with the interim Co-CEOs and Finance Team to set annual budgets for the directorate and ensure they are managed effectively by the team to maximise income and control costs.
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Provide excellent levels of service to members, press and partners.
Person specification
Skills and experience:
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You are a strategic thinker, able to balance a wide range of competing priorities whilst supporting and inspiring the UKCF team.
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You are an inspiring impact leader with a track record of creating and executing effective marketing strategies that engage and resonate with external audiences.
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You are a skilled communicator with advanced interpersonal and influencing skills, with the capability to quickly build credibility with a diverse group of senior stakeholders and present complex issues in a clear and effective manner.
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You have a proven ability to manage risks, work under pressure, deliver effectively at pace and meet external media deadlines.
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You have experience acting as an expert communications advisor to a variety of external stakeholders.
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Ideally, you have experience of leading a communications or marketing function for third sector or social impact organisations, with expertise in crafting impact narratives and utilising data storytelling to bring credibility.
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You have a keen understanding of the UK media and political landscape, with experience in landing coverage and targeted communications in a range of media.
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You have experience in how social channels can be used strategically to build trust and profile of organisations and their work.
What we provide
At UKCF, we put inclusion at the forefront of our work and believe in equal opportunities for all. That is why our recruitment process is anonymous and our salaries are transparent.
It is important that our people reflect and represent the diversity of the communities and audiences we serve, and we want everyone in our team to feel they belong. We ensure staff familiarise themselves with our company policies and procedures, uphold the Equal Opportunities and Anti-Harassment and Bullying policies, act at all times within the company rules and procedures and observe health and safety procedures to ensure personal safety when working remotely. We also have mental health first-aiders in place and a fantastic wellbeing service that provides bespoke support to all employees.
UKCF is a fully remote-working organisation with staff based across the UK, embedded in the communities we serve, stretching around the nation. Each member can be fully home based, work from the office of their nearest community foundation or combine the two approaches according to their situation and preference.
UKCF is made of a small, friendly and supportive team. We make time to catch up socially as well as to work. We meet in person three times a year over a few days, visiting a different community foundation and region each time. This helps us to build on our strategy and working relationships, and to learn more about the vital projects and programmes our network supports.
Holidays and benefits
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30 days holiday each year plus 8 bank holidays (pro-rata)
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Up to two days paid leave for volunteer days
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Season ticket loans available
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Enhanced pension scheme
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Flexible working hours, 14-21 hours per week
Please add a cover letter that showcases your relevant experience in influential roles that have provided strategic communications and marketing either in the charity sector or elsewhere.
Every UK community should have access to an agile community foundation, known for identifying local need and providing resources that empower change.
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The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Campaigns and Communications Manager you will be responsible for the strategic development and operational delivery of all PINF campaigns and communications. Acting as a key ambassador for PINF, you will support the Executive Director to develop and maintain relationships with a range of stakeholders and to increase the profile of PINF and the indie news sector in the UK. You will work alongside the Executive Director and other staff to contribute to PINF's overall strategy and operational plan, and help to translate these into innovative campaigns and clear and compelling communications which support our overall vision.
You will have the following skills and attributes:
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Advocacy. You should be able to develop and deliver an effective campaign, drawing on your excellent knowledge and understanding of the UK’s political framework to build effective working relationships with Ministers, MPs and Peers, members of the devolved administrations, civil servants and regulators.
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Communications. You should be able to use your outstanding written and verbal communication skills, including copy-writing and public speaking, to draft and deliver compelling content including speeches, consultation responses, blog posts and comment pieces.
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Media. You should be able to engage effectively with print, digital and broadcast journalists, and manage PINF’s social media channels.
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Policy. You should be able to distil complex policy issues into clear and compelling positions by drawing on internal and external research. You do not have to be a sector specialist when you start the role, (though you should be able to build your knowledge and understanding rapidly) but you will have a track record of the design and delivery of campaigns which create awareness, engage the wider public and/or strive to change policy.
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Partnerships. You should be able to build a coalition of organisations and individuals, drawing on your skill for effective working relationships and your instinct for collaboration to engage and empower people from all backgrounds and experiences.
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Management. You should have experience of managing campaigns and projects. Experience of managing organisers or other staff would be a bonus.
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Strategy. You should have experience of developing strategy, such as a Strategic Communications Plan and/or working collaboratively to shape and inform organisational strategy and operational plans.
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Administration. You should be able to stay on top of your workload by using relevant software (including Microsoft Office, e-campaigning tools and content management systems), keeping accurate and up-to-date records, and prioritising between competing tasks.
If your past experience doesn’t align perfectly with these skills but you believe you can fulfil the requirements of the role, please demonstrate this in your application.
You must have the legal right to work in the UK.
We are committed to building a diverse team who can bring their experiences from work and home into this role. Therefore, we actively encourage applications from Black, Asian or minoritised groups, LGBTQ+ people and people with disabilities. We particularly encourage applications from people whose backgrounds are under-represented in the news media.
We held an informal information session on Wednesday 24th July at 12.30pm, the recording can be viewed here: https://us06web.zoom.us/rec/share/TuA2QL_GbrOHovpPA0qCvlCvnV9_zUYRq8v-nFjKLZ3G9hN3_RzH6bd5Xp87TsfV.SjSK8nh8AdQtlIxh.
We are open to applications from pairs of candidates who would like to job share or individual candidates who would like to take on aspects of this role on a part-time basis. We will consider all applications on their merits and may explore the practicalities with candidates if we choose to take such applications forward.
Please see the applicant pack for more information.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Officer
Sector: Charity
Location: Remote (Monthly Travel to Chandlers Ford)
Salary: £32,000 circa
Started in 2022, Utilita Giving provides grants to voluntary sector organisations, who can alleviate and prevent suffering and hardship caused by fuel and food poverty.
We raise awareness about this issue and enlist the public’s support in fundraising campaigns. Supported by our Patrons David James (ex-England footballer) and Adam Scorer (Chief Executive of National Energy Action), there is huge potential for this small but mighty charity to become a household name.
We are seeking an experienced Fundraising Officer, who has a proven track record in fundraising and effectively engaging donors and stakeholders to support a charitable cause.
You will be successful in submitting Tenders, Grant Applications, Bids etc. and competently engaging with high-net-worth individuals and corporate donors. You will be highly organised, numerically proficient and be great at building effective relationships.
You’ll be part of a small team, reporting into the Executive Director, however we work with a diverse stakeholder network of other charities and the general public, therefore you will have excellent communication skills and a collaborative approach.
We generally work remotely, but you will be required to come into the Chandlers Ford office once a month for meetings.We can be flexible if you wish to have a condensed working pattern over 4 days.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We have a fantastic opportunity to join The Queen’s Reading Room - an independent charity seeking to promote the joy of literature and the benefits of reading, and to support people in beginning a lifelong reading journey. Formalised as a charity in 2023, we’re a young charity; now is an exciting time to help shape our future direction.
Here at The Queen’s Reading Room we are seeking a talented and experienced Operations Director to report directly to our CEO. As Operations Director, you will have strategic oversight of The Queen’s Reading Room’s core operations, act as the charity’s second-in-command and lead our team to be efficient, productive, and effective. The ideal candidate has proven experience of managing a team in a finance, events, operations or development role, and is comfortable in translating strategy into actionable strength for our charity’s growth.
Responsibilities:
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Analyse internal operations and identify growth opportunities for the charity, such as partnerships and venues for events
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Oversee financial planning and evaluations, including budgeting and leading the charity’s annual accounts and audit for the Charity Commission
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Oversee daily operations of the charity, including Finance, Fundraising, Marketing and Content Production, leading our team to encourage maximum performance
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Helping our Events strategy to strong profitability
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Keeping an eye on all governance issues, such as policies to implement and update
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Preparing board reports
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Assist the CEO in fundraising ventures and manage relationships with donors
These cover the central duties of the role, but as we’re a small team the person in this role can also expect to work across many aspects of the charity, including: the creative vision for the charity; helping to design and manage events; helping to devise and manage neuroscience research projects; helping to devise and manage our grassroots strategy to increase the number of people reading in the UK and internationally; helping to devise the creation around national reading campaigns and helping to devise strategy around our content across our social media, website and podcast.
The goal of the Operations Director position is to secure the functionality of the charity, to drive extensive and long-lasting growth, and to manage our small, dedicated team in their operations. The person joining now will have a direct influence on the long-term direction and legacy of the charity and it’s key that they find that prospect exciting and energising.
The key qualities of our ideal candidate:
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Excellent at problem solving, with a positive, can-do attitude
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Practical, logical thinking, with an ability to analyse the benefits of different strategies and to create strategy from scratch
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Brilliant people skills and a team-oriented approach, including an ability to pay attention to the needs of the team and a willingness to muck in
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Confidence and willingness to take the lead on projects, such as our first audit and annual report
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Resilience and focus, undaunted by the challenges that charities face, including on budget and fundraising
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Confidentiality and discretion
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Energy!
We’re not expecting a candidate to have all the skills needed at the start of their role, but it is essential that they have the desire and enthusiasm to learn new skills and to learn from the CEO about the running of the charity.
The role is home-based, with regular video meetings and occasional meetings in London (infrequently around the UK).
The salary is available upon request.
If you think you could be a great fit in our small but expanding charity, please submit your CV and a cover letter of no more than 500 words by midnight on the 1st August. In your covering letter you should include:
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How your experience aligns with the responsibilities of the role
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What you see as the challenges and opportunities of this role
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Why you would be interested in driving The Queen’s Reading Room’s growth
Interviews are anticipated for mid-August. As a small team we regret that we may not be able to give feedback on every application. Good luck!
The client requests no contact from agencies or media sales.
We are looking for an Administrator to support our friendly team with day-to-day administrative tasks. Tasks will be varied and flexible depending on current need, some of which are included in the Job Description below. This position is a temporary role to cover a period of maternity leave.
The Forest of Avon Trust is the West of England’s Community Forest, an independent charity and one of a national network of England’s Community Forests. We are growing our work and impact through implementing the Forest of Avon Plan, delivering a multi-million pound tree planting programme ‘Trees for Climate’ as well as delivering many other projects in woodland management, creation, skills, health and wellbeing.
One-year fixed-term contract to cover maternity leave:
•Full-time (37.5 hours per week)
•Flexible working hours
•Office base in St Pauls, Bristol, with some homeworking optional
•Salary band £23,000 - 25,000 per annum pro rata with annual review
•Employee Pension Scheme
•Opportunity to play a key role in a friendly and successful team, supporting an exciting variety of projects.
Job Description
Working together with the Forest of Avon Trust CEO and our team you will:
•Arrange internal meetings and take minutes/list of actions for example team meetings, team training days.
•Organise quarterly board meetings, disseminate information to board members and take minutes.•Manage a team calendar of critical dates such as insurance renewals, etc.
•Assist with general finance admin e.g. preparing invoices, making payments, receipts, bank forms and relaying information between the CFO, third parties and the rest of the team.
•Scan and email documents, send out letters, support filing and organising.
•Complete stationary and other supplier orders for the team, organise and book training, etc.
•Office management. including ordering IT equipment and liasing with the landlord and building manager.
•Support CEO and fundraiser in small grants administration.
•Support our communications team with event planning and volunteer support.
•Assist with gathering information for Trees for Climate reporting to Defra, e.g., planting agreements, hectares planted, site photos and maps, proofs of expenditure.
•Fielding initial enquiries, liaising with the Tree Officers on new sites, compiling Trees for Climate landowner agreements and processing claims at the end of the planting season.
•Arranging team wellbeing and social events.
•Recruitment and onboarding of new staff.
•Opportunities to get involved with tree-planting during the winter season, and Health & Wellbeing activities where appropriate.
Essential Criteria
To be evidenced through your experience, skills, qualifications and achievements:
•Administrative experience or equivalent skills
•Good communication skills.•Good organisational skills.
•The ability to complete a varied workload in a timely and proactive manner.
•Flexible with an eagerness to learn and develop efficient systems.
•Good understanding of Microsoft Office programs, including Outlook, Word, Excel and Teams.
•Accuracy and attention to detail, keeping data, plans and information in an organised way.
•A professional manner in representing the charity and its work.
•A commitment to the Forest of Avon Trust’s goals and values.
We are pleased to be an equal opportunity employer and applications will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status or age. The Forest of Avon Trust is committed to safeguarding and promoting the welfare of vulnerable people and expects all members of staff to share this commitment.
Please send a CV and a written statement of your experience addressing the essential criteria. Closing date: 5pm on Wednesday 7th August 2024.
Applications will be anonymised prior to shortlisting. Interviews will take place on Thursday 15th August.
The client requests no contact from agencies or media sales.
Bristol Hub Support/Executive Assistant
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4287b)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans Bristol Hub with possibility of up to two days per week working from home
About the role
This is an exciting opportunity to join Sustrans as part of the People and Organisational Development (POD) team based in the charity’s head office. Our city centre hub has been recently refurbished and you will be working in a friendly, supportive, environment in a role where you can enjoy professional contact with colleagues at all levels. The Hub is in a fantastic location, based in the vibrant, College Green area of central Bristol.
This is a varied role providing support in the day to day running of the Bristol Hub and performing an Executive Assistant function, delivering high quality and confidential support to the Executive Director (ED), with duties such as diary and email management, administration of the ED travel and expenses and other duties.
You will be supporting the Bristol Hub Manager, taking the lead on administrative functions at the Bristol Hub, including the delivery of a friendly and efficient front of house service, answering queries from colleagues and visitors to the Hub, assisting in the support of all facilities management and liaising with contractors and suppliers.
You will proactively seek opportunities for improvement to the smooth running of a dynamic, modern, flexible office environment that works for everybody, considering both efficiency and accessibility that fall in line with our strong EDI values.
Building internal relationships with colleagues across the organisation and the Senior Leadership Team, you will support with the organisation of team days and events.
About you
You should have experience providing high quality, proactive PA support to senior leaders, including high-level decision-making groups, through effective administration. This will include dealing with confidential and sensitive information.
We also ask that you are experienced in office management systems and procedures including facility management and can demonstrate your knowledge of basic office health and safety.
You should be highly organised and have excellent administration skills, including the ability to make summary notes during meetings and a high level of competency using equipment and various software, showcasing your excellent attention to detail. You will have the ability to effectively summarise and communicate information.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 18 August 2024.
- Face to face interviews will take place at our Bristol Hub on Friday 6 September 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Do you want to work with our partners to have an influential role on livelihood development? APT Action on Poverty works to transform lives by helping people work with pride for a better future. Committed to being led by the communities and people we work with, we work with our partners to provide economic solutions to address hunger, injustice and barriers to safe and lasting work in East and West Africa.
We are a small dynamic team and which takes pride in our forward-thinking and transparent approach and we're seeking a new Programme Manager for current and new work in Sierra Leone and Kenya.
We work with people who are marginalised by society such as through their disability, gender, age, conflict or environment. We tackle the reasons for vulnerability and exclusion, building on the self-reliance and dignity secured through economic solutions to tackle stigma, discrimination and abuse of rights.
The successful Programme Manager will manage current programmes in Sierra Leone (working with a corporate on child labour and strengthening CBOs for more inclusive governance) and support the development of new programmes in Kenya and possibly Tanzania. The Programme Manager will play a key role in the development of APT Action on Poverty.
Reporting directly to the CEO, your key responsibilities will be: supporting contract delivery and financial management, developing/maintaining donor relationships, seeking new partnerships and project opportunities, proposal development and applications to institutions.
Experience of living and working in East or West Africa, a track record in proposal development and applications to institutions, knowledge of livelihood development and rights based approaches are key areas for this role.
This is a remote role, we meet up once a month in Evesham. We will also consider applicants who wish to work 80% FTE.
A Candidate Brief is attached and also on our careers page on our website. Please do check it out! We will be excited to hear from you!
Application is through CV and a covering letter explaining why you are excited by this opportunity and why you feel you are the right person for the job.
Closing Date for applications: Sunday 28th July 2024
Action on Poverty’s vision is a world free from poverty where everyone can work with pride for a better future
The client requests no contact from agencies or media sales.
Location Homebased
Salary £38K
Contract Full-Time, Permanent
An exciting new opportunity has arisen for a Communication and Marketing Manager to join our dynamic social mobility charity which exists to remove the barriers that prevent children and young people having meaningful access to the natural world. Through a week on one of our three heritage farms, Nethercott House in Devon, Lower Treginnis in Pembrokeshire, and Wick Court in Gloucestershire, children and young people experience increased learning and engagement, improved connections and wellbeing, and leave us with an enhanced sense of environmental citizenship. Visiting children are immersed in the natural world of countryside through a food and farming offer that allows them to participate in the seasonal tasks of the day: sowing, growing and harvesting in our kitchen gardens; caring for livestock and looking after the land; and cooking up a home-grown feast in the farmhouse kitchen. In partnership with our commercial farming neighbours, children experience the benefits of collaboration, enjoy plenty of physical activity, good food, and fresh air, and discover the magical rural environment that is full of new words, sounds and experiences to inspire their creativity. Spending time working alongside real farmers fosters children’s independence and helps them to grow in confidence, develops their self-esteem, and encourages them to become more resilient.
About the Role
This role will be responsible for developing the vision and direction of the Communication and Marketing Strategy but will fundamentally be an operational management delivery role. Responsible for developing and rolling out a multi‐channel communication and marketing strategy that will:
- raise the profile of the charity by communicating news about projects, programmes, and partnerships on social channels, on online and print media outlets, TV networks,
- deliver communications to generate sales to secure a pipeline of farm residential visit bookings from beneficiary groups (being children from schools in disadvantaged communities, youth groups, young carers, children in care, etc) across England and Wales.
- secure income from fundraising by communicating the charity’s mission, vision, and values to donors, funders, trusts and foundations, and corporate partners.
The successful applicant will have considerable experience of developing and delivering a communication and marketing strategy as well as experience of designing and delivering multi-channel sales and marketing campaigns. Excellent people skills are key, as you will need to build strong relationships with a range of stakeholders.
Key areas of responsibility include:
- Raising the profile of the Charity by devising and implementing a beneficiary‐focused communications strategy that supports both the sales and fundraising function, including print, social, and online communications that target teachers and other adults who are key decision makers for our beneficiaries.
- Developing and embedding an integrated communications and marketing strategy to deliver the ambitions of the Business plan, to reach new markets and successfully translate connections into bookings (‘sales’) or generate income from funders to support fundraising.
- Leading on the management and development of all channels of communication for the Charity: social media, website, YouTube channel, print media.
This position is home based but you will be required to travel to our farms and Head Office based in Exeter as required in order to fulfil the role.
For full details about the role, please see the Job Description and Person Specification and Job Information Pack.
Appointments will be confirmed when the Charity has received two satisfactory professional references, and evidence of the existing proof of right to work in the UK. Referees will not be contacted without candidates’ prior consent.
Farms for City Children is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful candidates will be subject to a Social Media check and a DBS check at the appropriate level. Employment with the charity is conditional upon the charity being satisfied with the result of the DBS Check. Successful candidates will be asked to complete a self-declaration related to their criminal record or any information that would make them unsuitable to work with children. If you have lived or worked outside of the UK, additional information may be required from you to satisfy safer recruitment checks. Any criminal records information that is disclosed to the charity will be handled in accordance with any guidance and/or code of practice published by the DBS.
Farms for City Children is committed to promoting equality, diversity and inclusivity and supports and encourages under-represented groups. We seek people from a wide range of backgrounds, with diverse lived experience, and we welcome applications from all sections of the community.
What we Offer
In return you will receive a salary of £38,000 and benefits, which include:
- 25 days holiday plus 8 statutory bank holidays
- 6% employer contribution to NEST pension scheme
- Access to an Employee Assistance Programme
How to Apply
Deadline for applications is 12 noon on Friday 9th August 2024
Interviews:20th August 2024
To apply please download and fill out our application form. You may also wish to fill out our equal opportunities monitoring form.
We are unable to accept just cover letters and CVs.
NO AGENCIES PLEASE – DIRECT RECRUITMENT ONLY
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive PA
Reference: JUN20247465
Location: Flexible in England
Salary: £26,379.00 - £28,319.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
This is a Permanent Full-Time role for 37.5 hours per week.
The role can be based at home – where a suitable home working environment is in place – or from any RSPB office, located at different locations across the UK. The role may require occasional travel to an RSPB office or to support meetings in central UK locations.
The RSPB is looking for an Executive Personal Assistant (Exec PA) to join the Income and Conservation Investment directorate, providing vital support to the Executive Director and wider leadership team, as well as facilitating the smooth running of the 300 people strong directorate.
About ICI
The Income and Conservation Investment (ICI) team are dedicated to generating income, long term support and system change to help protect and restore nature. The directorate comprises of teams responsible for membership & supporter fundraising, legacies, commercial sales, high value partnerships, business engagement and conservation investment. This is a great opportunity to support a key strategic function within RSPB and would suit someone who is eager to work in a fast-paced environment, to learn about and support income generation and enable others to be the best they can be.
What's the role about?
As Executive PA, you will provide assistance to the Executive Director of Income and Conservation Investment (ICI), managing their busy inbox and diary and proactively helping them to stay on top of actions and deadlines. You will also play an important role at leadership team meetings, ensuring their smooth running by producing agendas and capturing actions. You will be a key point of contact for colleagues across the directorate and around the RSPB so we are looking for someone with a positive and approachable manner who enjoys working with others and is able to efficiently prioritise and problem-solve. A typical day might include tasks such as:
- Supporting the Executive Director through inbox and diary management, booking travel and accommodation, compiling agendas, gathering meeting papers, collating actions and reminders
- Working with the Board and Council Coordinator to ensure papers are drafted and submitted within set timeframes and follow the correct process.
- Building and developing effective relationships with people across the organisation and externally on behalf of Executive Director. Ensuring confidential and sensitive matters are handled appropriately.
- Organising monthly directorate briefings and other engagement activities, sourcing interesting and relevant content to help inspire colleagues and showcase the work of teams across the RSPB.
- Facilitating various meetings, including that of the leadership team by working with the meeting chair to produce agendas, gather papers, book guest presenters, capture actions and generally ensure meetings run efficiently.
- Understanding, sharing and implementing best practice from across the organisation, for example, Information Management principles, new digital tools or ensuring meetings are inclusive and accessible.
- Working closely with the Executive Board PA group to improve processes and provide cover during times of absence.
- Supporting the leadership team with recruitment and induction of new staff and volunteers, following appropriate policies and procedures where applicable.
- Working in line with the RSPB expenses and purchasing policies, file expense claims and raise purchase orders.
Essential skills, knowledge and experience:
- At least one years experience of providing PA support to Director and/or senior management
- Experience of providing dedicated personal administrative support to senior staff.
- Knowledge of the Microsoft O365 suite, particularly SharePoint, PowerPoint and collaboration tools
- Able to make the best use of time particularly when under pressure from competing priorities, prioritising and delegating tasks effectively, during periods of both low and high demand.
- Able to proactively identify and solve problems and respond quickly to change
- Able to identify and act on opportunities for continually improving ways of working and create efficiencies
- Able to communicate effectively with people from all levels of the organisation as well as external stakeholders
- Able to organise meetings and events, of varying scales, and coordinate all aspects of the logistics.
- Able to take meeting notes and minutes clearly and concisely, with attention to detail
- Able to deal with confidential and sensitive information appropriately.
Closing date: 23:59, Mon, 29th Jul 2024
Interview dates will take place on the 7/8th August.
We reserve the right to close this advert at any time.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OPPORTUNITY
This is a unique opportunity for an astute, super-efficient, fast learner to join the first international climate campaign organisation focused on the steel sector, one of the largest and least-challenged drivers of climate change. We are seeking a dynamic executive assistant who can effectively support the leadership team management in a fast-moving and developing organisation.
ABOUT THE ORGANISATION
SteelWatch is a new international civil society organisation established in June 2023, driving corporate accountability in the steel sector and urgent climate action. Our vision is a steel sector that underpins a thriving zero-emissions economy. Our priority is for the steel industry to get on track for a 1.5 degree warming trajectory this side of 2030.
ABOUT THE ROLE
As a member of the first international climate NGO specialising in steel decarbonisation, you will work with other SteelWatch team members located across Asia-Pacific, Africa and Europe. The Executive Assistant will be a vital team member, providing critical, executive administrative support to enable the Executive Director and SteelWatch Leadership team to operate effectively. The duties associated with the role will evolve significantly as SteelWatch evolves. The Executive Assistant reports to the Executive Director.
Key Responsibilities
The role is focused on supporting the Executive Director and SteelWatch Leadership team on a number of tasks, not limited to:
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Manage diaries, schedule appointments, set up meetings, adapting to priorities.
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Organise and book travel arrangements according to diary needs and internal policies.
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Arrange and prepare for meetings with external partners, allies, donors and industry meetings, handling logistics (timing, location, travel, virtual arrangements)
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Draft supporting materials (e.g., presentations) and assist with minute-taking, ensuring team input.
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Track and manage written communication with key external contacts, including funder updates.
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This role will also support several core governance and operational activities, not limited to:
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Support the Supervisory Board and Management Board in effective decision-making by ensuring clear agendas, logistical support in organising these meetings, plus minute taking, sign-off and circulation.
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Assist with key organisational processes and tasks, collaborating closely with the Operations Lead and team members on new staff recruitment, contracting and onboarding processes.
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Support research and delivery against organisational goals, monitor Director expenditure, manage system and IT tool access for staff and consultants, and maintain filing and other administrative systems.
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Perform other duties and responsibilities as assigned.
PERSON SPECIFICATION
The ideal candidate will bring a proactive, creative and tactful approach to making logistics and relationships run smoothly in a busy, evolving, international organisation. They will maintain the highest professional standards and possess strong interpersonal communication skills. In addition to a great eye for detail and persistence, the ideal candidate will have the ability to navigate ambiguity and drive action forward in a fluid context and will enjoy doing so. Additionally, they will have enthusiasm for a start-up culture, demonstrating a willingness to lean into each other’s roles and support team members as needed.
ADDITIONAL INFORMATION
Location: The position is remote, and the location should be in a time zone within two hours of Central European Time. The UK location is a benefit. You must have the right to work in your location, and you will be employed in that country. SteelWatch is unable to support any visa application process.
Work environment: The work is mainly remote, although some face-to-face meetings are essential, within Europe. Working hours are flexible. Team members are currently located in Japan, the UK, Spain, Germany and the Netherlands, and the team will continue to grow internationally. There will be some early mornings or evenings to accommodate interactions across time zones, with the flexibility to adjust your weekly schedule accordingly. Travel will be required to collaborate with allies and meet the team in person.
Terms and salary: The role is expected to be long-term and managed via an Employer of Record. The initial contract will be for 12 months, if feasible, within local employment regulations. While we envision this as a full-time role, we are open to other options (minimum 60% unless a job share). Please specify your preference in your application, and if part-time, state the number of days per week.
The UK salary for this position is in the range of £28,000 to £34,000 per annum, pro rata, based on experience. Comparable salaries in other countries are based on market rates.
EQUAL OPPORTUNITIES
We understand the power of diversity in driving better results. Every new addition to our team represents an opportunity for SteelWatch to embrace fresh perspectives and innovative approaches. We aim to make SteelWatch an inclusive, nurturing, and imaginative workplace, committed to equal opportunities for all. We invite applications from individuals of all backgrounds, including but not limited to differences in gender, age, disability, religion, sexual orientation, and cultural identity, especially from those underrepresented in the climate movement. Please let us know if you need accommodations or support during the application process.
CODE OF ETHICS
All SteelWatch team members, consultants, and supervisory board members are required to adhere to SteelWatch’s Code of Ethics.
Our Mission is to turbo-charge the transformation to a decarbonised steel sector that enables the environment, communities and workers to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Interim Communications Director
Reports to: Executive Director
Salary scale: EUR 84,460 – EUR 94,760 (inclusive of 8% holiday allowance) / GBP 70,750 – GBP 79,500
Contract: 9 –12 months / part or full time
Location: Capitals Coalition will consider candidates located in the UK or the Netherlands with existing permission to work in the relevant location. All Coalition team members work remotely with occasional in-person engagement.
Travel: Occasional travel for key opportunities
About Capitals Coalition
The Capitals Coalition’s vision is of a stable, resilient economy that safeguards everyone. Our role is to catalyze action towards accounting for what matters by hosting a pre-competitive space for collaboration. The Capitals Coalition and its network do this by tackling collective challenges, co-creating solutions and championing a systems approach. We put true value at the core of economic decisions to address nature loss, climate change and social inequity.
The Capitals Coalition is a non-profit headquartered in the Netherlands.
About the role
The Capitals Coalition is at an exciting time in its history, as it embarks upon an ambitious ten-year strategy to catalyze action towards accounting for what really matters with key decision makers in the economy.
The Interim Communications Director will play a pivotal role in developing and leading the communications strategy to strengthen Capitals Coalition’s positioning as a credible and trusted voice as we transition into our new strategic phase.
With a strong background in strategic communications you will work with the CEO, Executive and Leadership Teams, as well as a wide range of stakeholders to champion the Coalition’s brand and narrative for the new strategy. Managing a small communications function and leveraging our cutting-edge projects and networks, you will amplify the Coalition’s voice and inspire key audiences in business, finance and government.
If you have a strong ‘can-do’ attitude, can communicate complex concepts in a compelling way and create synergy across multiple areas of communications, then this role is for you. If you are driven by working at the intersection of economics and sustainability (climate, biodiversity, equity), thrive on strategy creation and are an exceptional leader, we want to hear from you.
You will report to the Executive Director and directly manage the Communications Manager.
What you will do
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Develop - and oversee the implementation of - a new communications strategy and the positioning of the Capitals Coalition with external stakeholders. This includes bringing cohesion across initiatives, amplifying and promoting key outputs and targeting communications to achieve organizational goals.
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Lead and develop a strong narrative for action that is supported by messaging and visual assets and ensure these are embedded across Capitals Coalition communications. This includes determining key audiences, messengers and moments, and identifying key indicators to track and monitor progress.
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Develop, maintain, and disseminate strategic messaging that underpins both reactive and proactive communications tactics in line with strategic objectives and policy positioning.
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Identify, foster and manage productive and impactful relationships with key communication and engagement stakeholders, including press contacts, communications specialists in partner organizations, and key partners for outputs and events.
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Promote an innovative approach to communications using all media, staying abreast of advancements in the profession to ensure the Capitals Coalition can make best use of a mix of communication channels.
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Drive creative insights and strategic thinking across the Capitals Coalition with respect to communications to maximize impact and reach.
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Build relationships by representing the Coalition on external working groups, at events, and in the media as appropriate.
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Support, prepare and coach staff, spokespeople and board members for media interviews and visits and provide guidance across the organization about dealing with the media.
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Manage the Capitals Coalition’s in-house communications team including setting objectives, leading on annual appraisals, and recruitment.
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As a member of the Leadership Team, support the Executive Team in fostering cohesion and collaboration across the Capitals Coalition.
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Take on additional tasks as required to support the delivery of the Capitals Coalition’s strategic and operational plans.
What we’re looking for
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12+ years of experience in strategic communications and/or PR and at least 5 years of experience managing others;
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Experience developing and executing a communications strategy for a global organization, using knowledge of how communications supports the delivery of wider organizational goals;
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Experience developing, supporting and executing advocacy campaigns;
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Experience in economic transformation, new economics or sustainability fields including excellent understanding of economic transformation, sustainability and business issues and ability to anticipate and adapt messaging in relation to context and audience;
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Ability to summarize and synthesize complex reports, findings and information to make them accessible for a diverse audience;
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Knowledge of branding and design is an asset;
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Proven leadership with seasoned judgment, the ability to make decisions, justify recommendations and be responsive, clear and firm with colleagues and partners;
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Comfortable advising and engaging with subject matter experts and senior leaders;
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Demonstrated ability to coach, mentor, motivate, and lead colleagues;
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Experience working independently and also collaboratively with a small team, and comfort with adapting to changing situations;
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Excellent oral and written communication skills in English.
Benefits include:
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Paid holiday leave: 30 days per year for all employees plus official national holidays in the candidate’s location.
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Paid sick leave and parental leave.
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Pension: employer contribution of 5% p/a.
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500 EUR one-time home-working setup allowance
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300 EUR per annum bring your own device allowance
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250 EUR annual training allowance
At the Capitals Coalition, we believe we can most effectively accomplish our goals with a team that brings a variety of skills, expertise, and life experiences to the work we do every day. We strongly encourage applications from qualified candidates from underrepresented backgrounds and those with disabilities. We aim to foster a welcoming environment that respects each person’s perspective and values each person for who they are.
How to apply:
We are looking for a colleague to work with us part- or full-time (up to 37.5 hours p/w). The successful candidate must be based in and have existing eligibility to work in the United Kingdom or the Netherlands. The Capitals Coalition offers a range of benefits alongside a competitive salary and a great place to work.
Given the interim nature of this position, we are also open to engaging an independent contractor for the role.
Please send a completed application form by 8th September 2024. State the role in the subject line and kindly note that only short-listed candidates will be contacted. Interviews will be held in late September and early October.
The Coalition consists of organizations from all around the world and with people of different gender, race, age, religion, sexual orientation, physical ability, geography, political affiliation, and country of origin, and as much as possible we want this to be reflected in our team. We are committed to promoting a diverse and inclusive community and we welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
I am delighted to be working with this wonderful Inspiring and forward-thinking healthcare charity with a mission to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research. Proud to have a committed, highly engaged workforce, as shown by their employee engagement rating, which puts them in the top 20% of charities and they want to attract the brightest and the best to help us beat this condition and change society for the better.
Reporting to the Governance, People and Culture Advisor, this role is responsible for providing high quality administrative support to the Chief Executive and Senior Leadership Team (SLT) whilst ensuring the day-to-day office operations run smoothly. You will be involved with a variery of daily tasks including, but not limited to:
Cyclical meeting planning (annual)
Minute taking
Report formatting, collation and circulation
Administration of all relevant paperwork, filing/e-filing etc.
Processing and ensuring final committee minutes are signed by the relevant Chair
Booking travel and accommodation where appropriate
Ensure trustee contact details up to date on the CRM and email distribution list
Support with event planning – for example Board Strategy Away Days and Staff Conferences
Office Management
Liaising with external stakeholders as appropriate
Maintain a clean and tidy reception area and office suite
Operate and maintain the meeting rooms and car parking booking system
Ensure all meetings rooms are set up and fit for purpose on daily basis including IT
Support with incoming and outgoing mail, phone calls and
emails
Maintaining and ordering of all office stationery, refreshments etc
Act as a point of contact for the Chief Executive
Planning and organising meetings and events, and ensuring the Chief Executive is well-prepared for meetings
Drafting letters on behalf of the Chief Executive
Essential Experience
Excellent administration experience including delivering support at Director/CEO and Board level
Professional demeanour
Able to demonstrate high standards of integrity, confidentiality, and reliability
Use of initiative and ability to make decisions, as well as to develop new and effective administration processes and procedures
Ability to work in a fast-paced environment
Impeccable communication skills and interpersonal skills with ability to build and maintain constructive relationships, both internally and externally
Motivated self-starter with initiative and enthusiasm who positively embraces change and drives continuous improvement
Flexible and willing team-worker and a “can do” approach
Experience of making travel arrangements and diary management
Knowledge of financial administration (processing invoices, PO’s etc.)
An understanding of confidentiality issues and the use of discretion
Excellent attention to accuracy and detail
Ability to prioritise, work to deadlines and remain calm under pressure
Sound working knowledge of relevant legislation - Health and Safety, Equality and Diversity, Data Protection including GDPR
Skills
Excellent minute taking skills
Customer service focused with drive and enthusiasm to always strive to exceed service delivery standards and levels
Excellent written communication and interpersonal skills
Excellent organisational skills – ability to organise formal meetings (internal & external)
Proficient in the use of IT across all core MS products
The role is office based 5 days a week in beautiful offices in central Bath.
Engaging, warm and friendly team, where everyone helps one another.
If you are interested in finding out more please email me before the closing date 31st July
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
New Vacancy for Operations Director at a well-respected charity in Newport
Do you want to make a difference with your leadership skills? Have you considered a leadership role within a well-respected charity that is making a difference in Wales?
The Gap Wales works to fill the gap between key needs in our community and current public services. The majority of our work is with asylum seekers and refugees. We work with them to help improve their well-being, advocate to meet essential needs and work in partnership with other local services.
After years of helping this community integrate with our wider community, The Gap Wales was registered as a CIO in 2019. Since then it has developed an enviable reputation, including glowing praise in both the UK Parliament and Senedd Cymru. We work in partnership with Newport City Council, Pobl Homes and many other specialist charities.
Last year we completed a Strategic Review of our charity to help us grow well. Demand for our services continues to grow as does the giving from many individuals and bodies who support the positive difference that we are making.
Now we need the right leadership in place. Working with both our highly skilled passionate staff and the Board of Trustees, this new Operations Director role will help lead The Gap Wales into the next phase. Come and join us on this exciting journey.
Although on-site people management is an important part of this role, there is also the opportunity to work remotely every Friday.
There are more details in the attached job description that I've attached. If you believe you could be the right person for the job, please send a cover letter explaining why & your CV. We are excited to hear from you...
** Deadline for applications = 31st July 2024 **
The Gap Wales is committed to serving the people of Newport & South Wales. We find ways to “fill the gap" left by existing services & charities.
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The client requests no contact from agencies or media sales.
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.