Charity Operations Manager Jobs

Membership Co-ordinator 

Reporting to: 

Membership Account Manager - West of England (WoE) 

Salary: 

£24,000 pa 

Hours: 

37.5 hours per week 

Terms: 

Fixed Term – 1 year, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution, Employee Assistance Programme, Line Managers Support Line, enhanced leave (sickness, parental), flexible working, individual training budget

Location: 

Bristol based hybrid role, with regular work in Bristol warehouses, and occasional travel to Plymouth and members 

Work with: 

Membership Account Manager – Devon & Cornwall (D&C), Membership Support Officer, Finance, Compliance, Operations,  Fundraising & Communications 

Purpose of the post:  

This exciting role links our 300+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving operation. As Membership Co-ordinator, you’ll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West (FSSW) delivering a smooth service to CFM’s, and efficient operations within FSSW each week.    

Working closely with the membership account managers across the region, you’ll act as a champion for our members, ensuring the service is delivered to a high standard and, communicating with the rest of the team, ensure a high level of satisfaction and retention through customer service. You will support and improve the effective integration of Membership and Operations, to ensure that our operation continues to run smoothly. You’ll be based mainly at the Central Bristol Office with occasional travel to the Plymouth Warehouse and visiting our community members across the South West.  

Key Responsibilities 

Member Support 

· Lead on liaising directly with members on onboarding, offboarding, queries, complaints, seasonal schedules and general account administration.  

· Lead on resolving daily queries and issues from our existing members (e.g. food issues, product recalls, etc.) 

· Use the Charity’s Customer Relationship Management (CRM) system to manage engagement with members.  

· Food Allocation Writing – supporting/working with/covering the Membership Account Managers/ CFM Support Officer, writing allocations for Members/Routes.   

· Coordinate changes and updates to the Delivery Schedules according to seasonal demand and feedback from members – including member food profiles, contact details, addresses, delivery instructions.   

· Supporting the Membership Managers in the execution of special membership events, targeted campaigns and projects (i.e. Holiday Activity Fund (HAF)). 

Membership and Internal Stakeholder Integration 

· Liaise between the Membership Team and other internal stakeholders, to keep up to date with membership developments, including any requests for a change to service. 

· Support core functions with key developments to membership service e.g. Bulk Pallet deliveries, development of ‘Surplus Surplus’ initiatives, events, frozen food. 

· Coordinating with members and Head of Compliance to ensure high levels of compliance within the membership function. 

· Work with the Warehouse Team on developing and implementing operational improvements to increase efficiency and the quality of service provision. 

· Engage with the Fundraising and Communications Teams to provide key data on membership. 

Compliance and Health & Safety 

· Operate according to the FareShare Food Safety Manual.   

· Undertake relevant training in Food Hygiene and Health & Safety as required.   

· Maintain up to date health and safety documentation for all CFM’s. 

· Conduct in person visits of members to carry out kitchen and compliance checks. 

General 

· Be willing to receive and engage positively with any visitors to the warehouse. 

· Support FSSW events. 

· Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the general public. 

· Ensure the security of the FSSW Regional Centre and all assets located within it, including food, and maintained at all times. 

· Driving duties where appropriate for membership support. 

Person Specification - Essential knowledge, skills, and experience 

· Experience in customer facing roles. 

· Initiative and energy, able to work independently and in a team. 

· Ability to develop, initiate and maintain systems and procedures. 

· Excellent communication and interpersonal skills. 

· Good administrative and organisational ability. 

· Problem solver and competent decision maker. 

· Full UK driving licence. 

· IT competent and able to use various IT platforms/systems. 

· A clear commitment to the ethos of FSSW, and to the agreed plans of the organisation, and able to positively contribute towards its achievement. 

· Feels comfortable connecting with members and other teams using varying tools (i.e. Phone, email, slack, teams etc). 

This is a fantastic opportunity to join our collaborative and high performing team, as we introduce the new role of Legacy Officer. MSF UK has gone from strength to strength in the last few years and we aim to continually improve and build on our success. This is a really exciting time to join MSF UK as we invest in fundraising and grow our team.

You will assist alongside the Donor Development and Legacies Lead (DDLL) to help deliver MFS’s Legacy fundraising strategy - to both increase income and recruit new supporters to MSF.

Collaborating closely with internal stakeholders and external partners to ensure effective and organised Legacy Administration for the organisation.

You will engage with donors who are interested in Leaving Gifts in their wills, as well as those who have already committed to doing so.

This role is a fundamental part of our Legacy Stewardship and Retention programme.

DEPARTMENT: Fundraising

HOURS: Full Time. 37.5 hours per week (Monday – Friday)

LENGTH OF CONTRACT: Permanent

LOCATION: London - Hybrid

SALARY: £34,512.98 per annum

Internal grade:13.1

Director of Ministry Development

We are seeking a visionary leader to join our team as the Director of Ministry Development.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Position: Director of Ministry Development

Salary: £59,375 - £62,500 per annum, dependent on experience plus good range of benefits

Location: Milton Keynes/Hybrid (1 day per week in the Milton Keynes Office)

Contract: Permanent

Hours: Full time, 36.5 hours per week

Closing Date: February 5, 2025. Please note, we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.

First Interview: w/c 17 February 2025

Second Interview: w/c 24 February 2025

About the Role

This pivotal role will drive our mission to expand and deepen partnerships with churches, Christian networks, and ministry leaders across the UK, aiming to secure 7,000 new child sponsors by the end of Financial Year 2026.

Key areas of responsibility include:

• Strategic Leadership
• Church and Network Engagement
• Team Leadership and Development
• Donor and Stakeholder Engagement
• Operational Management

About You

To be successful in this role, you will be a strategic, innovative leader who combines operational excellence with spiritual maturity. You will inspire internal teams and external partners to achieve transformative outcomes.

We are looking for someone with:

• Church Leadership and/or denominational leadership experience.
• Experience in marketing and communications.
• A strong personal commitment to the Christian faith, embodying World Vision UK’s mission to serve children in Jesus’s name.
• Proven success in a senior leadership role within a mission-driven, fundraising, or sales-focused organisation.
• Exceptional communication and public speaking skills, with experience in preaching or engaging with church and ministry audiences.
• A proven track record of building partnerships with church leaders, networks, or influencers to advance organisational objectives.
• Strong team leadership experience, including managing and developing teams with diverse skill sets.
• Expertise in operational planning, budget management, and performance monitoring.

If you are passionate about making a difference and have the skills to lead our ministry development efforts, we would love to hear from you.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.

All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

About the Organisation

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

In addition to the salary offered, we offer the following:

• 28 days holiday + bank holidays, rising with length of service to 30 days
• Holiday purchase scheme
• Private Health Scheme
• Pension - 7% employer contribution
• Eyecare test reimbursement
• Life Assurance up to 4 x annual salary
• Enhanced Maternity Pay
• Wellbeing Support – Employee Assistance Programme
• Cycle to Work scheme

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

Other roles you may have experience of could include Ministry Development, Ministry and Mission, Director of Ministry Development, Director of Ministry and Mission, Head of Ministry Development, Head of Ministry and Mission, Church Engagement, Church Engagement Manager, Director of Church Engagement, Head of Church Engagement, Church Partnerships, Marketing, Communications.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Global Leadership Foundation is a network built around its 44 Members, all former heads of government or other distinguished leaders with first-hand experience of the difficulties of political leadership. It is an independent, non-profit Foundation, which exists to support political leadership and good governance around the world by making available, discreetly and in confidence, the experience of those former leaders to today’s national leaders.  

The activities of the Foundation are managed by a small London-based Secretariat.

Responsibilities of the Executive Administrator include:

Day to day administration of the GLF office and office systems
Maintenance of all GLF diaries, including co-ordination of the Chair’s programme
Management of the Chair’s UK correspondence
Dealing with inward communications on behalf of the Chair and Members
Support CEO and Projects Director with research and briefing materials
Management of the fundraising database and tracking of donors and donations
Administrative preparations for Meetings
Liaison with service providers
Management of travel and accommodation

To apply for this role, please send your CV and a letter addressed to our CEO, explaining why you believe you are a good fit for this role, and what you will bring to the small and dynamic team that runs the Foundation.

Prospectus is delighted to partner with a leading and innovative London-based theatre in its search for a temporary Assistant to the Executive and Artistic Director. This pivotal role will provide essential support to the organisation’s joint CEOs, ensuring the smooth operation of the Executive Office.

This is a full-time, temporary position (35 hours per week, 10 am–6 pm) requiring five days per week in the theatre’s central London office. The role is set to start as soon as possible for approximately 8–12 weeks.

Reporting to the General Manager, the Assistant to the Executive and Artistic Director will manage the CEOs’ complex diaries, balancing competing priorities to maximise their time effectively. Acting as the first point of contact for the Executive Office, the postholder will play a key role in fostering strong internal and external relationships.

To excel in this role, you will have substantial experience in executive-level support and administration, including complex diary management. Strong relationship-building skills with senior internal and external stakeholders are essential, as are outstanding written and verbal communication skills. A proactive and flexible approach will help you thrive in this fast-paced environment. While a background in the arts or charity sector would be advantageous, it is not essential.

This post is to start as soon as possible and will need to be available immediately or at short notice for consideration

Financial Controller / Head of Finance (Housing)

Southend on Sea, Essex (Hybrid Working) 

£70,000 per annum 

Permanent, Full Time  

35 Hours per week 

We have a new and exciting opportunity for an experienced, hands-on Finance professional to join our well-established Finance team as a Financial Controller. In this key role you will effectively lead the day-to-day operations of the Finance function. 

Reporting to the Assistant Director of Finance, you will be responsible for leading our Financial Reporting, Processing and Compliance and Rent Setting teams, and will support them in the delivery of the department’s goals and objectives.

Estuary Housing Association are more than a Housing Association. We’re a team of dedicated individuals, driven by a clear social purpose of providing housing our customers are proud to call home, and changing lives for the better every day. We own and manage over 4,700 properties across Essex, the three outer East London Boroughs and the Suffolk Coastal District. 

With the support of this team, the main duties for the role are: 

• Leading the day-to-day operations of the Finance function 

• Drafting Audit and Risk Committee and Board of Management Reports 

• Preparing Regulatory and Statutory Returns 

• Leading and delivering the annual Financial Statements, Audit and Budget Setting processes 

• Leading on the delivery of the monthly Management Accounts and Forecast process 

• Managing the Annual Rent Increase Process and providing Assurance on all increases 

• Managing and improving existing processes 

• Assisting with the annual Insurance renewal process 

We are looking for someone who: 

• Is a Qualified Accountant with solid, post qualified experience (ACA, ACCA or CIMA) 

• Has a substantial and successful track record in a Financial Controller (or similar) role 

• Is competent in Excel and Word 

• Has experience in producing financial statements 

• Has the ability to provide financial insight and analysis to enable decision making 

• Has strong technical abilities for report writing financial control and processes 

• Has a personable and approachable leadership style 

• Ideally you will have experience working within the Housing, Charity or similar sector. 

• Demonstrable experience of line managing a team. 

So, do you think this is for you? Are you ready for the challenge? Well, if you are, we would love you to apply! 

Closing date: 12th February 2025  

1st Stage Interview: TEAMS to be confirmed 

2nd Stage Interview: Onsite to be confirmed  

Goodman Masson are delighted to have partnered with Ambition Institute, who are currently recruiting for a new Finance Director.

At Ambition, their vision is an education system where every child can thrive, no matter what their background. They do this by supporting teachers at every stage of their careers through evidence-based professional development.

You will be a qualified accountant with strong experience in a senior financial leadership role and exposure to working at board level.

Day to day responsibilities include:

• Lead on financial strategy, engaging with the CEO, COO and Executive Committee (ExCo)
• Work with leaders to enable them to make informed decisions in line with overall financial strategy
• Engage with the Board of Trustees, ensuring that they are equipped with the necessary data and analysis
• Oversee financial operations, including budgeting, forecasting, and financial reporting
• Lead financial modelling and projections across the short, medium, and long-term
• Develop competitive and compelling financial proposals that align with Ambition's goals
• Provide strategic guidance on the financial viability of new products
• Lead financial aspects of bidding processes
• Ensure the integrity of financial records and that the charity's financial operations are compliant

Essentials:

• ACA, ACCA or CIMA Qualified
• Experience in a senior financial leadership role
• Experience operating at board level
• Track record of strategic financial planning and management
• Strong leadership and team management skills

Desirable:

• Financial modelling associated with product development and bidding processes (highly desirable)
• Experience working within the charity sector or mission-driven organisation

Salary is £80,000 + Excellent Benefits including generous employer pension contribution of 11%.

London based with hybrid and flexible working on offer.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Providing information for people affected by sarcoma is at the heart of our mission at Sarcoma UK.

The Information and Content Officer will be responsible for supporting the development, maintenance, and promotion of a comprehensive range of high-quality information resources for sarcoma patients, their families/carers, healthcare professionals, and the general public. This includes creating new content as well as reviewing and updating existing materials across various formats such as print publications, digital platforms, videos, and social media.

The role involves close collaboration with healthcare professionals, patient reviewers, internal teams, and external stakeholders to ensure both accurate and accessible content.

This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people with sarcoma cancer and their loved ones.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and Responsibilites 

Content development:

• Work with the Information and Content Manager to research, write, edit and produce new information materials including print publications, web pages, videos, etc.
• Work in line with Sarcoma UK’s information production process, including:
  • Liaise with clinical experts and patient reviewers throughout the content development process
  • Maintain formal systems within the information production process in line with the PIF tick quality mark
• Ensure all new content meets clinical standards, brand guidelines, plain English principles, and accessibility requirements.

Content updates & maintenance: 

• Continuously review and update existing print and digital information resources to ensure accuracy.
• Maintain a structured review schedule to keep materials current as per the PIF quality mark.
• Manage a comprehensive database to track all information resources and versions.

Content promotion & distribution:

• Work with colleagues to create promotional content for Sarcoma UK's information resources across multiple channels.
• Utilise social media platforms to extend reach and engagement with target audiences.

• Collaborate with internal communications and digital teams on content publishing and marketing.

Administration & reporting:

• Collect metrics and provide regular reports on content performance, user engagement and feedback.
• Assist in developing evaluation methods to assess impact of information resources.

General:

• To support new work within the information team.
• Work closely with healthcare professionals, people affected by sarcoma, and staff members.
• To attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• To travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
• To undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Age UK's Telephone Friendship Service is recruiting for 3 Friendship Coordinator's to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Devon office and be willing to travel there regularly.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Must haves:

* Excellent communication skills - both written and verbal (A, I, T)
* Confident and friendly telephone manner (A, I)
* A passion for supporting older people (A, I)
* Excellent IT skills including Microsoft Office (A, I, T)
* Ability to manage a busy workload (A, I)
* A commitment to promoting equality and diversity (A)
* Being a positive team player. (A, I)

Great to haves:
* An understanding of older people's issues (A, I)
* Experience supporting volunteers (A, I)
* Knowledge of safeguarding issues (A, I)
* Experience of working with older people over the phone (A, I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Prospectus is delighted to be working with a leading and innovative London-based theatre in their search for an Executive and Governance Coordinator. This pivotal role will provide vital support to the organisation's joint CEOs and ensure the smooth operation of the Executive Office.

This is a full-time, permanent position, requiring five days per week in their London office.

Reporting to the General Manager, the Executive and Governance Coordinator will manage the CEOs' complex diaries, balancing competing priorities to maximise the efficiency of their time. Acting as the first point of contact for the Executive Office, the postholder will play a key role in maintaining strong relationships internally and externally. Additionally, the Coordinator will oversee governance administration, ensuring that board and subcommittee meetings are effectively scheduled, and producing concise, timely minutes.

To succeed in this role, you will have substantial experience in executive-level support and governance administration. You will excel in building and maintaining relationships with senior internal and external stakeholders. Outstanding written and verbal communication skills are essential, including the ability to draft high-level stakeholder communications on behalf of an executive team. You will also bring a proactive and flexible approach, thriving in a fast-paced environment. While a background in the arts or charity sector would be advantageous, it is not essential.

To discuss this opportunity further, please apply with your CV in the first instance. Strong candidates will be contacted for a more in-depth conversation and provided with the full job description.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are dedicated to supporting you throughout the application process.

The Sponsorship & Partnerships Officer will be responsible for managing an agreed portfolio of cash and in-kind sponsors and partners, working with internal teams to ensure agreed benefits are successfully delivered, persuading previous partners to come on board each year, and prospecting for new organisations for the Book Festival to approach. To be successful in this role, you will have skill and experience in the following areas:

Experience of working in account management in either a fundraising or commercial environment.

Experience of achieving and exceeding income targets or growing income.

The ability to seek out, identify and build on opportunities to maximise income.

Ability to represent EIBF internally and externally. 

Excellent communicator with the ability to adapt communication style to meet the needs of varied audiences.

Driven and engaging personality with strong people skills.

Why EIBF?

The Edinburgh International Book Festival is a world-leading cultural festival, with democracy, creativity and ideas exchange at its heart. Each year, we programme innovative events that broaden the horizons and enrich the minds of our audiences, both in Edinburgh and online. The experience and determination of our Development Team to raise over £2million p.a makes this possible.

We offer

Flexible Working: Our teams work flexibly with time split between at home and onsite in our central Edinburgh office at least three days a week.

Development Opportunities: Exposure to a variety of fundraising activities as part of a small team.

Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.

Battersea’s Finance and Corporate Resources directorate is responsible for leading, developing, managing, and supporting the financial, technological, infrastructure and compliance services across Battersea.

We are looking for someone to join our team as a Procurement Specialist, to support the Contract and Procurement Manager in providing procurement expertise and guidance as well as contract management support for a wide range of specialist areas, including facilities, marketing and digital services, helping to promote the procurement strategy, policy and function across Battersea. As a key point of contact for internal stakeholders you will explore opportunities to aggregate purchasing power, reduce risk, and to ensure Battersea gets value for money.

The ideal candidate will have experience of working in a procurement environment, thorough knowledge of contracts and sourcing processes, and experience of delivering high quality work with minimum supervision.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th February 2025
Interview date(s): w/c 3rd March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

People International works in wider Central Asia, which is the least reached large region of the world with the gospel and also has the fewest number of gospel workers per capita in comparison. All the countries in which we work are Muslim background and, in nearly every country, 99% of the population has never heard the Good News of a Saviour.

The current UK Director of People International has decided to step down in mid-2025 after 6 years in the role. We are seeking godly candidates with a passion for mission, who are self-starting and have the experience and ability to lead the UK arm of the mission.

• The role requires travel in the UK and occasionally overseas
• It involves deputation and preaching in UK churches 
• Mobilising new workers
• Leading the UK staff team.

The PI office is in Tunbridge Wells, Kent but remote working from an alternative location can be accommodated.

Applicants must have right to work in the UK.

Closing Date: 15th March 2025

About the Role

Location & Contract: This is a full-time, permanent role. The role is hybrid working, with travel required to our Reading hub at least once per month.

Salary: £33,487 – £37,500 per annum

Closing Date: Thursday 6th February, 12:00 pm*

*We reserve the right to close this advert earlier if we receive sufficient applications. If you are interested in this role, please submit your application as soon as possible.

The Governance Officer & Executive Support role will provide a high level of support to our Board of Trustees and Senior Leadership team for governance services related to finance, estates and facilities across the charity. This includes planning, managing and attending meetings of SLT and Board of Trustees to record actions, risks etc when required. You will provide personalised support for, and advice to SLT and non-executives, enabling them to fulfil their roles with MAW effectively, as well as be responsible for manging the fulfilment of statutory requirements under Data Protection legislation.

This role will also be responsible for the regular and structured review of delegations and other documentation supporting the governance, risk and assurance framework along with the communication to colleagues, completing regulatory returns and other governance processes by proactively maintaining all governance records and registers.

Key Responsibilities

• Provide a cohesive secretariat function to support the smooth and efficient operation of all Board, Governance Committee and advisory group meetings.
• Be the central point for governance across Make-A-Wish ensuring that frameworks exist, are centrally stored and updated in line with agreed review points.
• Provide professional and confidential PA support and diary management to the Chief Executive and other Directors as required, managing logistics (diaries, travel, events, expenses, cross functional meetings, and communications with external parties), organising appointments and meetings to ensure effective time management.
• Deliver a high quality, responsive and proactive contact service to stakeholders, building and maintaining effective relationships across the Charity.
• Support the Director of Finance in their role as company secretary and /or the CEO with both business as usual and project work which may include internal or external governance reviews.

Essential Criteria

• Education - Maths & English GCSE (Grades A to C / 9-4 or Scottish Standard Grades) or equivalent.
• 2+ years’ experience in a similar role.
• Excellent organisational skills with the ability to organise resources, and plan and progress work activities.
• Experience in governance support.
• Ability to produce accurate and concise minutes.
• Able to operate at Board, leadership and team level.
• Extensive experience of diary management and organising meetings using electronic diary management systems.
• Ability to prioritise own workload and that of others and to handle conflicting demands.

Desirable Criteria

• Qualifications – Certificate in Charity Governance. Secretarial qualifications.
• Experience of providing personal assistant services or similar.
• Experience working with a board of trustees.
• Strong written skills able to produce outward facing documentation to a high standard.
• Project management skills.

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

Apply for this role via our website. We are only accepting applications completed via our website here.

**No contact from agencies or media sales**