Charity Operations Manager Jobs

Lancashire Mind is recruiting for a Children and Young People’s School Lead. In this exciting and challenging role, you will mobilise, lead and develop projects in educational settings across Lancashire.

Job title: CYP Schools Lead

Hours: 35 hours (Full-Time)

Contract: Fixed term until 31 December 2025, with the high likelihood of extension

Salary: £31,556

Responsible to: Head of CYP Services

Location: Contractual base is Chorley. Meetings with schools will take place across Lancashire: Blackpool, Central and West Lancashire, North Lancashire and East Lancashire.

We are seeking a confident and motivated individual to lead our Children and Young People's School team. We are looking for someone with experience in cultivating positive relationships within schools, and with a strong understanding of the mental health challenges faced by schools.  

You will lead our school delivery programme; liaise with schools to understand their needs and agree delivery, overs and assess performance, complete all necessary reporting, manage the relationship with the funder, and demonstrate the impact of our CYP services on children and young people. You will manage a small team, offering leadership and support in their roles while handling all necessary HR processes.

Building strong relationships with other CYP service providers across Lancashire will be key. You will collaborate closely with fellow CYP Leads at Lancashire Mind, the wider CYP team and colleagues to ensure we deliver an integrated service that effectively meets the needs of children and young people across Lancashire. You will have experience working with schools and colleges and will have excellent communication skills with the ability to build positive relationships.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more young people. We want people who believe in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 12pm on 11th February 2025

Interviews will be held on Thursday 27th February 2025

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Contract length: Permanent

Location: North West London

Hours per week: 35, hybrid working with minimum two days in the office

Salary:  £32-35k depending on experience

Closing date for applications: Rolling, interested applicants are encouraged to apply early.

Interview dates: We will be conducting Teams interviews w/c 27th January, followed by an in person interviews w/c 3rd February.

Are you a digital fundraising expert passionate about making a real difference for animals in need? We are looking for a Senior Digital Fundraising Officer to join us at Mayhew.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

Based in London with hybrid working opportunities, this role offers an exciting chance to combine creativity, strategy, and data-driven insights to support Mayhew’s vital work for dogs, cats, and communities in the UK, Afghanistan and Georgia.

This is a key role in the Fundraising Team at Mayhew helping to generate significant income from our digital audiences, ensuring they’re engaged with Mayhew and committed to supporting our aims to deliver greater impact for animals.

This role involves managing a range of fundraising campaigns across multiple digital channels– including social media, email and PPC, ensuring that campaign deadlines and income targets are met, and all activity is evaluated to drive future improvements.

The successful candidate will take a leading role in growing our supporter base through engaging digital acquisition activity, as well as maximising income through the cultivation of audiences already warm to Mayhew.

Our new Senior Digital Fundraising Officer must be experienced in planning and delivering fundraising campaigns across a range of online channels, with strong project management skills and experience in both acquisition and retention of donors, keeping them engaged via compelling fundraising communications. You will have an excellent understanding of digital fundraising, and hands-on experience of working with Facebook, PPC, email and web platforms.

You will be a strong multi-tasker, with the ability to hit deadlines. You will combine creativity with a solid foundation of technical and analytical skills and have proven experience in developing and delivering digital fundraising content.

Generally, you will be:

• Leading and delivering digital fundraising campaigns across paid social media, email, and PPC channels, including creative development, audience segmentation, testing and evaluation.
• Developing and implementing audience-focused acquisition and retention strategies to grow Mayhew’s supporter base and maximise income.
• Consistently produce, edit, and proofread engaging fundraising copy for digital campaigns and online content, ensuring accuracy and alignment with our objectives.
• Building engaging landing pages and ensuring our donation platform is functional, optimised, and user-friendly.
• Collaborating with internal teams and external agencies to improve donor journeys and online engagement.
• Consistently track digital expenditure and manage the digital fundraising budget to ensure cost-effective results.
• Tracking, reporting and analysing campaign performance to identify insights and improvements for future activities.

To be successful in this role, you will:

• Have a proven track record of delivering successful digital and multi-channel fundraising campaigns, including paid advertising on Meta, PPC, and email marketing.
• Have a solid understanding of digital fundraising tools, audience segmentation, and donor journey optimisation.
• Have strong analytical skills, creative campaign development, and exceptional written and verbal communication abilities.
• Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines.
• Be a team player with a proactive attitude and a passion for animal welfare.

Why Join Mayhew?

You’ll be part of an ambitious organisation with plans to grow income and broaden our impact for dogs, cats, and communities. We work collaboratively and flexibly, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives.

If you’re ready to make a real difference and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you.

Apply today to join Mayhew and help us create a better future for dogs, cats, and the people who love them.

Grief Encounter is a leading UK charity dedicated to supporting children, young people, and their families through the devastating effects of grief. We are seeking a self-motivated and proactive Fundraising Administrator to join our growing team.

In this role you will play a key part in supporting our fundraising activities by efficiently managing donations, assisting with fundraising events, and providing general administrative support.  This essential administrative support to the team, will help ensure smooth operations across Grief Encounter's varied fundraising activities.

This position equires strong organisational skills, attention to detail and experience with fundraising CRMs or databases.

The administrator will be responsible for managing donations, assisting with fundraising events, and supporting team meetings and communications.

The role requires a numerate individual, with the ability to handle sensitive financial data and contribute to the team’s success through providing excellent administrative support.

If we are describing you, please see the attached job description for more information and apply today!

Churches, chapels and meeting houses are impressive, exciting and surprising places. Whether for worship, quiet reflection, access to critical services or space to explore, churches are a priceless part of the UK’s heritage and of its social fabric.

Our vision is that church buildings across the UK are well-maintained, open to everyone, sustainable and valued.

Working on the ground across all four nations, we support churches of all denominations, helping them to thrive. As a charity, we are independently funded and rely on the generosity of our supporters to carry out this work.

Are you expertly organised? Do you enjoy the administration required to help colleagues work efficiently? Are you able to multi-task and keep calm when there is a lot to achieve? We offer support and advice to churches and volunteers throughout the United Kingdom and administer highly regarded grants programmes to support their projects. You will provide effective administration to the Trust’s grant programmes and support services and assist the Church Support Officers in delivering their work across England, Scotland, Wales and Northern Ireland. Your work will ensure the smooth running of an efficient and responsive team so that our work is delivered according to best-practice standards.

We are looking for an organised individual with an excellent phone manner and IT and administrative skills. You should be able to plan your own workload to meet deadlines and prioritise tasks. Your main responsibilities will include answering/redirecting enquiries, checking the eligibility of new applications and logging information received, carrying out due diligence and processing grant payment claims, and keeping the Church Engagement section of our website up to date, as well as providing support for meetings, events and awards as directed.

In return for the right candidate, we offer a competitive salary, attractive, historic offices near Westminster Abbey, a hybrid working policy, and a friendly team environment where your contribution will be appreciated and your skills can be grown. The role would suit someone who is looking for their first role or equally someone who has a lot of experience and genuinely enjoys varied but routine ‘back-office’ work.

To find out more about this role, please visit our website via the Apply button, where you can download the information pack, including the job description and personal specification.

Closing date: Noon on Friday 21 February 2025
Interviews: Tuesday 11 or Wednesday 12 March 2025 (Westminster)

About you

Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?

Myeloma UK is looking for a motivated and highly pro-active Trusts and Grants Officer to join our Philanthropy team within the wider Fundraising directorate. We welcome applications from people with prior experience or transferable skills who want to explore trusts and grants fundraising and/or fundraising within the health sector. The successful candidate will have a passion for writing, excellent organisational, presentation, communication and record-keeping skills, with an ability to understand and interpret financial data.  The post holder will need to be self-motivated and a team player, with flexibility and a willingness to develop and expand the role. In this exciting position, you’ll have the opportunity to draft compelling proposals, identify and cultivate relationships with grant making organisations, and secure gifts ranging from £100 to £10,000.

Experience of fundraising from charitable trusts and foundations, building project budgets and the use of the Raisers Edge CRM system as well as knowledge of prospective funders within the trust and foundation and corporate sectors would be advantageous, but not essential.

About the role

Myeloma UK has an ambitious plan for income growth. We launched a new organisational strategy in 2024 and will launch our new research strategy in mid-2025. We’re making amazing progress in the research and treatment of myeloma – but we need to go further, faster. This position will play a critical role securing grants of up to £10K from trusts, foundations, and grant funders for a range of innovative and life-changing programmes – including patient and family support, research and advocacy.  The role will work closely with the Senior Trusts and Grants Officer, who leads on the medium and large grants programme, and income from pharmaceutical partners.

The post holder will deliver the grant process from start-to-finish including administration, research, and managing and growing a pipeline of small trusts. You will work with colleagues from across the charity to build high quality proposals and develop reports for funders. You will also work directly with funders to understand their priorities and offer excellent stewardship.

About us

At Myeloma UK, we are making it possible to live longer and better lives with myeloma. Through research and treatments, we find new ways to a cure. As the only UK charity focused exclusively on myeloma and related conditions, we have transformed treatment and care over the past 25 years, helping quadruple life expectancy for many patients. But we need to go further, faster – because people with myeloma can’t wait. We are uniquely placed as an organisation to improve the lives of people affected by myeloma by investing in innovative, life-changing research, advocating for patients to get access to new treatments on the NHS, and providing free information and support services to patients and their families.

We are at a pivotal moment in our journey. Our new strategy, developed in collaboration with the myeloma community, alongside clinical, research, and policy leaders, focuses on three core areas: preventing myeloma, treating myeloma, and living well with myeloma. In the first year of this strategy, we have already made significant impacts: convening global leaders in early-stage myeloma to investigate prevention, securing the provision of three next-generation treatments on the NHS, and launching the Myeloma UK Survivorship grant to fund research into improving patients’ quality of life. But there is more work and achievement to come. Join us on our journey!

Our culture

This is a hybrid position, with travel to the Edinburgh office at least four times a month.

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you would like to have an informal discussion about the role, please contact us. 

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 24 February 2025 and interviews will be held w/c 3 March 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief, marital status, or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. This is a new role in our staff team that has been created to support our *CEO during an exciting transition period where the organisation is growing and developing new services to help older people. This role will suit an experienced, efficient and conscientious administrative professional who wants to work with a small team who are kind, fun, positive, creative and passionate about making a difference to the lives of older people in Wandsworth.

Salary: £35,000-£40,000 per annum pro rata, dependent on experience

Hours: 21 hours per week, 9am-4.30pm, Tuesday to Thursday

Contract: Permanent

Location: Office-based role at 549 Old York Road & 52 East Hill, Wandsworth

Responsible to:              Chief Executive Officer (CEO)

*Our CEO is on LinkedIn if you would like to find out more about her.

Title: Trust Administrator 

Salary: £25k-£28k (pro rata, depending on experience) + Pension

Contract: Permanent (3 months probationary period)

Hours: Part-time (0.6 FTE / 3 days per week with some flexibility preferred

Location: Bristol office, plus scope for homeworking.

Responsible to: Chief Executive

About Bristol Avon Rivers Trust (BART)

Founded in 2012, the Bristol Avon Rivers Trust (BART) is a charity dedicated to restoring and protecting the rivers of the Bristol Avon. Guided by an evidence-based, ecosystem-wide approach, we focus on the health of the entire catchment, not just the rivers themselves.

BART began as a grassroots effort driven by a shared passion for waterways. Today, with 17 employees and an annual turnover of over £1 million, we manage multi-year projects funded by diverse supporters to preserve and enhance the Bristol Avon catchment.

We work with landowners, communities, businesses, farmers, and water companies to protect and rejuvenate rivers, lakes, and estuaries, delivering benefits for wildlife, local economies, and people. Our efforts help reduce costs for farmers and water companies and enhance public health while addressing the climate and ecological crises.

The post holder will join a growing, ambitious team delivering multi-benefit projects to protect and improve the Bristol Avon catchment, and the Trust Administrator will play a key role in supporting the smooth delivery of the Trust’s operations.

 Job summary and purpose

The Trust Administrator is responsible for maintaining the core administrative functions of the Trust to ensure the smooth operation of the charity, enabling its mission to ensure healthy rivers for wildlife and people.

Reporting directly to the Chief Executive, the Trust Administrator will work with a range of internal and external contacts to ensure routine business functions, human and physical resources, supporter and governance liaison are working well. The role will involve working closely with the Chief Executive, but also with other members of the team, Trustees, supporters and suppliers.

The role will require exceptional organisational skills, excellent interpersonal skills, an attention to detail, and working flexibly in an agile environment. Experience of organisational administration in the public, private or charity sector, and experience of HR, meetings administration and IT are essential while purchasing and negotiating with suppliers is desirable. A helpful and positive attitude is needed, as is a willingness to embrace flexible ways of working. Adherence to certain policies and procedures is essential, including requirements such as data confidentiality and upholding a culture of professionalism.

Whilst the role is predominantly aimed at internal support, including for Trustees and supporters, external liaison will be required with suppliers, funders, partners, and the public.

Duties and responsibilities

1. Organisational administration

• Take ownership of core business administrative functions including the office space, monitoring and maintaining resources, monitoring inboxes.
• Liaison and negotiation with, and purchasing from, suppliers and providers spanning IT, resources, insurance etc.
• Assist in the upholding of key policies and procedures e.g. security and safety checks.
• Coordinate routine governance procedures including organising and minuting meetings, filing returns, and communicating with Trustees.
• Coordinate routine HR procedures including recruitment and managing confidential records, including those of staff, supporters and volunteers.
• Coordinate external IT support; undertaking routine IT administration.
• Liaison with finance staff to facilitate the maintenance of timely and accurate financial records, including assistance with project claims where required.
• Executive assistance including diary management, event and meetings organisation.

2. Contributing to the work of the BART in general

• Contribute to delivering the Trust’s objectives
• Help maintain and enhance the Trust’s reputation through external contacts
• Undertake other duties that may be appropriate to the position

Person specification

3. Qualifications and required knowledge

ESSENTIAL:

• Educated to a degree level in a relevant field or equivalent professional experience in a relevant sector
• Knowledge of relevant administrative processes and procedures
• Understanding of managing contacts in a confidential manner
• Understanding of charity governance

DESIREABLE:

• Understanding of the environmental / freshwater sector

4. Experience

ESSENTIAL:

• Demonstrable experience of organisational administration in a team context
• Setting-up and maintaining efficient administrative systems
• Use of (essential) and routine administration of (desirable) office software applications e.g. MS 365
• Experience of managing external contacts
• Working alone and as part of a team

5. Skills & Competencies

ESSENTIAL:

• Highly organised and comfortable with agile working
• Clear and correct plain English writing ability
• Excellent telephone answering and calling skills, with a wide range of audiences, including suppliers, stakeholders, and the public.
• Excellent IT skills, including use of Office 365
• Excellent interpersonal and communication skills
• Excellent time and task management

DESIREABLE:

• Ability to negotiate and secure best value from suppliers

6. Personal Attributes

ESSENTIAL:

• Diligent and organised with an attention to detail
• Strong interpersonal skills and assertiveness
• Pro-active and innovative
• Open, transparent and flexible
• Commitment to a healthy freshwater environment
• Commitment to upholding professionalism

DESIREABLE: 

• Being able to maintain excellent client relationships

Miscellaneous

The post is likely to involve occasional travel throughout the Bristol Avon (Bristol, South Gloucestershire, Bath & Northeast Somerset, Wiltshire, North Somerset) therefore a full UK driving licence and use of own vehicle is required. Mileage expenses will be paid at 45p per mile as set out in HMRC’s Approved Mileage Allowance Payment. Some evening and weekend work may be required. We will also require the successful applicant to undergo a DBS check and provide satisfactory references.

How to apply

Interested parties should submit a CV and a one page covering letter explaining why you would perform well in this role and what you could bring to BART. 

Interviews for this post will take place in Bristol, w/c 3rd March.

Please note, due to limited resources you will only be contacted should you be successful in gaining an interview. We would like to thank you for your interest in this position.

Thank you for your interest in applying for a role with the Bristol Avon Rivers Trust.

Young Adult Carers Service Coordinator

Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.

As the Young Adult Carers Service Coordinator you will: 

• Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.

• Support the wider young carers service by being a first point of contact for telephone and email enquiries. 

• Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation. 

• Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.

To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply. 

Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at our Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children. 

As the Young Adult Carers Service Coordinator you must be:

• Available to work between 9am to 6.30pm between Monday and Friday (with regular evening and occasional weekend work)

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: Friday 14th February 2025

Interviews:  Monday 24th and Tuesday 25th February at 336 Brixton Road

Please note that applications for this role will close on Monday 17 February 2025 at 9am

A little bit about the role 

The Finance Officer will play a vital role within the Finance team being a trusted partner to our colleagues who are creating social change for children who do not have a safe or stable home. ​

You will take ownership of the purchase ledger and manage documents from receipts in ExpenseIn through to supplier payment. You will resolve issues with suppliers as they arise and maintain effective communications with suppliers. You will be responsible for accurately processing other transactions and inputting them into the accounting system (XERO), such as bank, petty cash and sales invoices. You will support the Finance team with other administrative tasks including month end closing.

Some key responsibilities include:

• Preparing accurate weekly payment runs using online banking software
• Managing the purchase ledger, including invoices, supplier setup, account coding, and purchase order matching, while resolving supplier issues.
• Managing the finance team inbox
• Supporting delivery team with credit control
• Adhering to the organisation’s financial policies and assist other departments in doing the same

Full list of role responsibilities can be found in the job pack

A little bit about you 

This role will suit someone with strong experience in purchase ledger management within a medium-sized organisation, ideally within a charity but not essential. The ideal candidate will be highly organised, proactive, and confident in handling online approval workflows and purchase order systems.

They should have a solid understanding of bookkeeping principles and a track record of improving finance or administrative processes. While an AAT qualification or equivalent is desirable, practical experience is key. The panel is looking for someone detail-orientated, efficient, and capable of working independently while collaborating effectively across teams.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing the people team (contact details can be found on our Pinpoint ad.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

The Whiteley Homes Trust “the Trust” is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.  Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, social and leisure club, shop and café.

We became a Registered Provider in 2024 and the Head of Housing will lead on the Trust’s strategic and operational delivery of our housing management services.

You will have a strong background in in housing management and will lead a small team to deliver an efficient, professional and cost-effective service with high levels of customer satisfaction.  You will understand the support needs of our residents whilst meeting regulatory requirements of the Regulator for Social Housing, the Care Quality Commission and upholding the standards set by the Almshouse Association.

Reporting to the Director of Operations, you will be responsible for all aspects of housing management including applications, allocations and lettings, income collection, managing antisocial behaviour and other breaches and supporting residents to manage their licences or tenancies. The position will be accountable for making business decisions that align to the Trust’s strategic goals, vision and objectives.

The role will have line management responsibility for the Housing Team and a close working relationship with the Head of Property, Head of Community Services and the Registered Manager of the Extra Care facility.

What will you be doing?

Main Responsibilities

• Leading and developing the Housing team to ensure they provide an excellent service for residents.
• Ensure the Trust’s housing management systems and controls are effective and robust, and that the Trust is fully compliant with all Landlord obligations, relevant laws, regulations and quality standards of the Regulator of Social Housing, the Care Quality Commission and the Social Housing Regulation Act 2023.
• Line Manage the Housing team with responsibility for recruiting, training, motivating, performance management and absence management ensuring an efficient, professional, responsive and customer led service.
• Maximise the Trust’s income by effective management of arrears associated with licence agreements, maintenance charges, rents and service charges and to take appropriate action to recover debts incurred.
• Manage antisocial behaviour and other breaches in line with the Trust policy as well as taking a proactive approach to resolving neighbour disputes and anti-social behaviour.
• Work with the Head of Property to develop an effective void strategy that ensures properties are let to a good standard while minimising void times and costs.
• Record KPIs and report to the Leadership Team monthly and implement processes to ensure targets are met.
• Review and update Housing policies where required.
• Develop and maintain good working relationships with residents, managers, colleagues and external stakeholders.
• Investigate and respond to all Housing Services complaints within set timescales and proactively deal with issues prior to becoming a complaint.
• Work with the Head of Community Services to develop services to enhance the health and wellbeing of residents.
• Develop the use of the specialist IT system (Pyramid) to deliver robust housing and property management.
• Develop and manage the budgets for Housing Services, ensuring efficient allocation of resources while maintaining a high standard of service delivery.
• Work with colleagues to set service charge budgets to maintain affordability while effectively providing services.
• Ensure all annual maintenance charge, rent and service charge increases are communicated and implemented on time.
• Work with the Health and Safety adviser to ensure full completion of risk assessments, inspections and audits as required. Ensure any accidents, incidents or near misses are reported in line with the Trust’s policies and appropriate action taken.

General

• It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.
• Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department.
• Full compliance with all the Trust’s Policies and Procedures.
• To complete mandatory and job-related training as required.
• You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

PERSON SPECIFICATION

Experience & Knowledge

Required

• Proven experience (5+ years) in housing management at a Registered Provider
• Experience of meeting regulatory, statutory and legal requirements in housing management
• Experience of delivering a robust housing management service with high levels of customer satisfaction
• Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life
• Excellent leadership, organisational and interpersonal skills
• Line management experience including the management of poor performance
• Ability to manage budgets and resources effectively
• Demonstratable track record of meeting targets and key performance indicators
• Strong conflict resolution and problem-solving abilities
• Ability to build strong relationships with residents and their families, colleagues and external stakeholders
• A passion for creating a positive and inclusive community environment

Desirable

• Experience working with older people
• Experience of managing or working in an Almshouse, charity or volunteer-led organisation
• Understanding of the principles of CQC regulations in extra care housing

Personal skills/qualities

Required

• Delivering on commitments within agreed/appropriate timeframes
• Ability to work on own initiative and as part of a team and be a role model for the values of the Trust
• Able to work under pressure and manage conflicting priorities
• Good organisation skills, flexible and self-driven to achieve
• Excellent written and verbal communication and the ability to adapt to a range of audiences
• Strong interpersonal and team-building skills
• Commitment to training and development
• Flexible and innovative approach to working
• Decision-making and problem-solving skills.
• Strong general IT skills
• Honesty, reliability and trustworthiness.

Desirable

• A sense of humour

Qualifications

• CIH Level 5 qualification or the willingness to study for this

The Trust is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Essential functions

Organisational operations 

1. Managing the office, ensuring team members have the space, equipment, and services they require;

2. Ensuring HIAS+JCORE is meeting all requirements around regulations including implementing health and safety policy and procedures, and arranging and ensuring staff attendance at relevant training; 

3. Responding to external phone and email enquiries; 

4. Administering HIAS+JCORE’s DBS system for staff and volunteers;

5. Liaising with the charity’s insurance provider.

Events

1. Providing support to HIAS+JCORE events, including venue booking, registration, communication, working with suppliers, and other support before, during, and after events; 

2. Organising staff meetings, training, away days, social events and celebrations; 

3. Ensuring events take place within agreed budgets.

HR 

1. Managing recruitment and inductions of new staff, maintaining personnel files and HR records; 

2. Managing processes around holiday and leave;

3. Liaising with the charity’s payroll provider and ensuring relevant documents are sent to staff;

4. Ensure that employment law and other relevant legislation is being complied with; 

5. Ensuring staff compliance with all HIAS+JCORE and HIAS policies and processes. 

Finance support 

1. Working with the freelance finance manager to ensure timely updating of accounts and payments;

2. Oversee staff payment cards;

3. Fundraising administrative support. 

Governance and staff support 

1. Coordinating the work of the Board of Trustees, including organising Board meetings and papers, attending meetings and taking minutes; 

2. Administrative tasks relating to liaising with and updating records held by the Charity Commission and Companies House; 

3. Administrative support and diary management for Executive Director and Deputy Director. 

 IT 

1. Responsible for the management of HIAS+JCORE’s IT systems. Ensure data protection laws are being adhered to. Point of contact for the ICO; 

2. Ensuring regular safety testing; 

3. Work with partners at HIAS to implement new systems;

3. Working with the team to implement our new Customer Relationship Management (CRM) system. 

Other Responsibilities 

1. Any other duties as required by your line manager. 

Qualifications and Experience  Essential 

• A self-starter that is able to take initiative and work independently on new projects, including finding ways to improve the efficient and smoother running of the HIAS+JCORE office team; 

• A willingness to learn on the go;

• Excellent IT skills. Proficiency in Microsoft Office 365 suite including being able to undertake key tasks such as mail mergers; 

• Awareness of statutory and regulatory requirements; 

• Awareness of GDPR and data protection legislation; 

• Ability to communicate well in writing; 

• Excellent attention to detail; 

• Excellent organisational skills; 

• Ability to work well as part of a team and with other volunteers; 

• Ability to oversee and manage projects on an ongoing basis;  • Commitment to HIAS+JCORE values, social justice and anti-racism. 

Desirable 

• Experience of working for a small charity 

• Experience of interacting with charity governance and trustee boards

Experience required 

• Prior administrative experience; 

• Experience of managing a database system; 

• Experience of holding responsibility for data management, HR and ensuring compliance with statutory requirements; 

• Proficiency in IT and ability to learn how to use new equipment. 

Job Description: Fellowship Programme Assistant – Active Fellows

Line Manager: Team Leader (Active Fellows)

Objective: The programme assistant provides individualised support to Fellows and facilitates placements/extensions.

Experience: Bachelors’ degree or comparable experience

Duration: For an initial period of 12 months, subject to review.

Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.

Location: Hybrid working - in London office in Elephant and Castle SE1 (2/3 set days per week) and working from home on the remaining days.

Start: 27 January or shortly thereafter.

Salary: £30,910.

Number of posts: One.

Application deadline: 04/02/2025. Please note we will be reviewing applications on a rolling basis.

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

Fellowship Programme Assistant Role & Responsibilities

Casework

- Provide support for a caseload of at-risk academics (Cara Fellows) carrying out research placements at UK or international universities

- Assess Fellows’ suitability for academic placements/extensions

- Assess, arrange or signpost additional support for Fellows

- Develop relationships with universities and other partner organisations

- Secure fee waivers, bursaries & in-kind support from universities, research institutes and other funding bodies.

- Provide logistical support for visa processes, travel, etc.

- Write and send official documents to Fellows

- Request relevant invoices and produce documentation needed to make payments

- Attend weekly case meetings with the team

Administration

- Provide support to the drafting of reports to funders

- Present and collect data

- Ensure Fellows have submitted their quarterly reports

- Ensure safekeeping of confidential information

- Maintain excellent detailed records of correspondence, documents, and activities

Managerial Support

- Contributing to Fellowship Programme policy changes and decision-making

- Provide advice and guidance to colleagues

Responsibilities also include related activities that might arise in relation to the Fellowship Programme

as required by the Executive Director or Deputy Director/Fellowship Programme Manager.

Benefits of Role

· Challenging but rewarding work, always life-changing, sometimes life-saving

· Competitive salary

· Team and individual training opportunities

· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development

· Hybrid working, home and office (usually 2 days each week in the office)

· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

· 25 days plus Bank Holidays annual leave entitlement

· 8% employer pension contribution

· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Person Specification

Essential

- Bachelor's degree

- Proactive with a willingness to learn

- Great communication skills – internal and external stakeholders

- Ability to manage workload in a fast-paced environment

- Excellent record keeping and attention to detail

- Keen team player who is ready to support and help colleagues

- Ability to work independently and in a team

- Good time management with ability to prioritise and independently work to deadlines, and shift priorities when required

- Understanding of issues of confidentiality

- Interest in and commitment to the work of Cara

- Confident user of Microsoft package

- Ability to have difficult conversations

Desirable

- Confident user of Salesforce

- Experience in a supporting role with people with lived experience of forced migration

-Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.

Membership Co-ordinator 

Reporting to: 

Membership Account Manager - West of England (WoE) 

Salary: 

£24,000 pa 

Hours: 

37.5 hours per week 

Terms: 

Fixed Term – 1 year, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution, Employee Assistance Programme, Line Managers Support Line, enhanced leave (sickness, parental), flexible working, individual training budget

Location: 

Bristol based hybrid role, with regular work in Bristol warehouses, and occasional travel to Plymouth and members 

Work with: 

Membership Account Manager – Devon & Cornwall (D&C), Membership Support Officer, Finance, Compliance, Operations,  Fundraising & Communications 

Purpose of the post:  

This exciting role links our 300+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving operation. As Membership Co-ordinator, you’ll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West (FSSW) delivering a smooth service to CFM’s, and efficient operations within FSSW each week.    

Working closely with the membership account managers across the region, you’ll act as a champion for our members, ensuring the service is delivered to a high standard and, communicating with the rest of the team, ensure a high level of satisfaction and retention through customer service. You will support and improve the effective integration of Membership and Operations, to ensure that our operation continues to run smoothly. You’ll be based mainly at the Central Bristol Office with occasional travel to the Plymouth Warehouse and visiting our community members across the South West.  

Key Responsibilities 

Member Support 

· Lead on liaising directly with members on onboarding, offboarding, queries, complaints, seasonal schedules and general account administration.  

· Lead on resolving daily queries and issues from our existing members (e.g. food issues, product recalls, etc.) 

· Use the Charity’s Customer Relationship Management (CRM) system to manage engagement with members.  

· Food Allocation Writing – supporting/working with/covering the Membership Account Managers/ CFM Support Officer, writing allocations for Members/Routes.   

· Coordinate changes and updates to the Delivery Schedules according to seasonal demand and feedback from members – including member food profiles, contact details, addresses, delivery instructions.   

· Supporting the Membership Managers in the execution of special membership events, targeted campaigns and projects (i.e. Holiday Activity Fund (HAF)). 

Membership and Internal Stakeholder Integration 

· Liaise between the Membership Team and other internal stakeholders, to keep up to date with membership developments, including any requests for a change to service. 

· Support core functions with key developments to membership service e.g. Bulk Pallet deliveries, development of ‘Surplus Surplus’ initiatives, events, frozen food. 

· Coordinating with members and Head of Compliance to ensure high levels of compliance within the membership function. 

· Work with the Warehouse Team on developing and implementing operational improvements to increase efficiency and the quality of service provision. 

· Engage with the Fundraising and Communications Teams to provide key data on membership. 

Compliance and Health & Safety 

· Operate according to the FareShare Food Safety Manual.   

· Undertake relevant training in Food Hygiene and Health & Safety as required.   

· Maintain up to date health and safety documentation for all CFM’s. 

· Conduct in person visits of members to carry out kitchen and compliance checks. 

General 

· Be willing to receive and engage positively with any visitors to the warehouse. 

· Support FSSW events. 

· Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the general public. 

· Ensure the security of the FSSW Regional Centre and all assets located within it, including food, and maintained at all times. 

· Driving duties where appropriate for membership support. 

Person Specification - Essential knowledge, skills, and experience 

· Experience in customer facing roles. 

· Initiative and energy, able to work independently and in a team. 

· Ability to develop, initiate and maintain systems and procedures. 

· Excellent communication and interpersonal skills. 

· Good administrative and organisational ability. 

· Problem solver and competent decision maker. 

· Full UK driving licence. 

· IT competent and able to use various IT platforms/systems. 

· A clear commitment to the ethos of FSSW, and to the agreed plans of the organisation, and able to positively contribute towards its achievement. 

· Feels comfortable connecting with members and other teams using varying tools (i.e. Phone, email, slack, teams etc). 

Director of Ministry Development

We are seeking a visionary leader to join our team as the Director of Ministry Development.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Position: Director of Ministry Development

Salary: £59,375 - £62,500 per annum, dependent on experience plus good range of benefits

Location: Milton Keynes/Hybrid (1 day per week in the Milton Keynes Office)

Contract: Permanent

Hours: Full time, 36.5 hours per week

Closing Date: February 5, 2025. Please note, we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.

First Interview: w/c 17 February 2025

Second Interview: w/c 24 February 2025

About the Role

This pivotal role will drive our mission to expand and deepen partnerships with churches, Christian networks, and ministry leaders across the UK, aiming to secure 7,000 new child sponsors by the end of Financial Year 2026.

Key areas of responsibility include:

• Strategic Leadership
• Church and Network Engagement
• Team Leadership and Development
• Donor and Stakeholder Engagement
• Operational Management

About You

To be successful in this role, you will be a strategic, innovative leader who combines operational excellence with spiritual maturity. You will inspire internal teams and external partners to achieve transformative outcomes.

We are looking for someone with:

• Church Leadership and/or denominational leadership experience.
• Experience in marketing and communications.
• A strong personal commitment to the Christian faith, embodying World Vision UK’s mission to serve children in Jesus’s name.
• Proven success in a senior leadership role within a mission-driven, fundraising, or sales-focused organisation.
• Exceptional communication and public speaking skills, with experience in preaching or engaging with church and ministry audiences.
• A proven track record of building partnerships with church leaders, networks, or influencers to advance organisational objectives.
• Strong team leadership experience, including managing and developing teams with diverse skill sets.
• Expertise in operational planning, budget management, and performance monitoring.

If you are passionate about making a difference and have the skills to lead our ministry development efforts, we would love to hear from you.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.

All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

About the Organisation

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

In addition to the salary offered, we offer the following:

• 28 days holiday + bank holidays, rising with length of service to 30 days
• Holiday purchase scheme
• Private Health Scheme
• Pension - 7% employer contribution
• Eyecare test reimbursement
• Life Assurance up to 4 x annual salary
• Enhanced Maternity Pay
• Wellbeing Support – Employee Assistance Programme
• Cycle to Work scheme

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

Other roles you may have experience of could include Ministry Development, Ministry and Mission, Director of Ministry Development, Director of Ministry and Mission, Head of Ministry Development, Head of Ministry and Mission, Church Engagement, Church Engagement Manager, Director of Church Engagement, Head of Church Engagement, Church Partnerships, Marketing, Communications.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.