Charity Jobs
The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.
As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target.
You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.
This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.
· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.
· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.
· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.
· Manage the SLF relationship with external media and creative agencies.
· Creative sign off of all SLF marketing content.
· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition
Strategy and planning
· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.
· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.
· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.
Product marketing and management
· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.
· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.
· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.
· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.
· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.
· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.
Supporter engagement
· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.
· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.
· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.
· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.
People management
· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.
· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.
· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.
· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.
· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.
Budget management and reporting
· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.
· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.
· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).
What we are looking for:
· Creating and delivering multi-channel marketing acquisition strategies.
· Delivering budgets, annual operational planning, and five-year strategy.
· Copywriting, copyediting and proofreading.
· Line management and team development.
· Digital marketing expertise and growth ambition.
· Managing external media and creative agencies.
· Excellent GDPR knowledge and practice.
· Excellent attention to detail to deliver high quality output.
· Stakeholder management skills (internal and with external agencies).
· Reactivity and agility to change activity or re-allocate budget based on performance.
· Experience of working as part of a leadership team.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £52,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement and Project Delivery Lead for leading Charityin North West London required.
We are small but growing organisation and looking for the right person to join our friendly and progressive Independant Chair led team. Please do take time and consideraton in applying for this role as we are looking for a candiate that fits the criteria and relevent exprience of the role.
Key Responsibilities:
- Stakeholder Management
- Project Management
- Communications
- Representation
For full details please see the document attached.
Application forms can be downloaded from this page and sent to the email listed on the final page. All information must be completed for consideration to proceed to the next interview stage. Copy and paste CVs will not be accepted.
Interview dates will be Mid July.
Previous Applicants need not apply.
The client requests no contact from agencies or media sales.
Care Navigator / Peer Support Worker
Salary:£27,527 - £30,831 pa + 6% pension
Hours: 36 hours per week
Based at:Community Venues and Whittington Health
Contract: Fixed term until 31 March 2025, with possible extension
Closing date: 12 Midday, Monday 15 July 2024
Interviews: Week commencing 22 July 2024
The Bridge Renewal Trust, working in partnership with the NHS, are delivering an exciting programme, working with our Enhanced Health Management of People with Long Term Conditions (LTCs) initiative. This is a fantastic opportunity to identify, manage and support adults at risk of developing or living with LTCs in Haringey’s more deprived neighbourhoods through effective Care Navigation and peer support, and additional signposting to community-based services.
As a Care Navigator/ Peer Support Worker, you will work as part of a multidisciplinary team (MDT) led by Whittington Health, to provide assessments, with a particular focus on congestive heart failure (CHF) and cardiovascular disease (CVD). Your role will involve supporting people to adopt healthier lifestyles, enabling them to better manage their long-term conditions and mitigate the impact of these.
A key aspect of this role is directing patients to appropriate services including activities that may help to promote their health, wellbeing and independence across the voluntary and community sector.
Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you work in a multi-disciplinary team, working closely with NHS colleagues and other healthcare professionals, the public and voluntary sector?
This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.
For a full job description, please visit the Bridge Renewal Trust website.
Company registration No: 06949568, Registered Charity No: 1131941
The client requests no contact from agencies or media sales.
Are you looking for new role to gain hands-on experience in the non-profit sector? Do you have natural curiosity, ability to self-lead and vibrant faith? At TLG we're excited to bring an excellent opportunity for recent graduates to develop key skills and contribute to impactful programmes. With continuous learning, early responsibility and varied experiences, this graduate opportunity is a great way to start a successful career whilst making a real difference.The role and learning is designed to stretch and challenge you, while providing the skills and experience to help you progress your career and contribute to TLG's continuing success.
You will have unique involvement in key aspects of TLG - building on your own indiviudal passions, skills and interests. We're looking for someone with the potential to develop into a senior leader at TLG who may be a graduate with one to two years current work experience. You will be looking for the next step in your career and will have the humility, emotional intelligence, faith and drive to make a real difference to children and families.
The role will be predominantly based within our Fundraising, Partnerships or Executive Support team to maximise career development and understanding of the sector but will also involve spending time within different departments, teams and external partners. This will incorporate diverse experiences that could range from liaising with funders, leading new projects, exec suppport through to involvement in strategic development.
TLG is a Christian charity hence, we are looking for individuals with a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Closing Date: July 19th
Initial Online Interviews: July 23rd
Final In Person Interviews: July 30th
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the center of our care.
The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.
Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.
Job Summary
As our Online Sales Manager, you will be at the forefront of our digital expansion, utilising your expertise in online selling platforms to drive sales and increase revenue. Your keen commercial awareness and entrepreneurial spirit will be invaluable assets as you lead the charge in growing our online business. From achieving digital sales targets to building and motivating a team of dedicated staff and volunteers, you’ll play a pivotal role in shaping the future of our organisation.
In return for your enthusiasm and dedication St Luke’s Hospice offers the following benefits:
26 days annual leave plus bank holidays
Hospice pension 3% employee contribution and 6% employer contribution
Life assurance scheme (opting into pension)
Access to our 24-hour employee assistant programme
Free onsite parking
Access to NHS Blue Light Card
By joining St Luke’s Hospice, you’ll not only be part of a dedicated team but also contribute to a cause that truly matters. You’ll have the opportunity to make a meaningful difference in the lives of individuals and families in our community, all while advancing your career in the fast-paced world of online sales.
If you’re ready to embark on an exciting journey with us and play a pivotal role in shaping the future of our organisation, we want to hear from you!
Apply now to join our team as our Online Sales Manager and be part of something truly special.
Together, let’s make a difference—one sale at a time!
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
St Luke’s Hospice are equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.
Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
Please submit your CV and covering letter highlighting why you are interested in this role and why you would be the best candidate for the role.
The client requests no contact from agencies or media sales.
About Us
Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 26 countries. In over 8 years, we have reached over 5 million refugees and raised tens of millions for over 500 organisations, providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.
Summary of Role
The Regional Head of Middle East Programmes supports the organisation’s programmatic efforts with a focus on developing and implementing strategy for the Middle East region whilst also providing hands-on support to day-to-day grants management, partner management and donor coordination and reporting.
The following role works closely with the Director of Programmes and Head of Programmes (Protracted Contexts). The role will also regularly work as the intermediary lead with the established Collective for Refugee Leadership in MENA (CRLM), which is a group of donors and thought partners focused on advancing refugee leadership and support for refugees across the Middle East and North Africa.
You will be highly flexible and adaptive, able to respond effectively and in line with our emergency protocols to humanitarian crises as required, whilst also supporting longer-term protracted programmes work. You will have strong project and grants management experience and highly effective administration skills. You drive efficiency and innovation and provide senior management guidance on international projects, as well as high-quality implementation. You will address challenges and issues in all aspects of project implementation and ensure timely and appropriate solutions, including the identification and mitigation of programmatic risks. You will also demonstrate strong people management skills, with an ability to provide both task management and strategic guidance (in addition to more holistic line management support) to several team members.
Responsibilities
Grant Management
● Manage the Choose Love Middle East team to ensure smooth and efficient grant-making for our work in the Middle East
● This includes leading on, and managing a small team, to:
▪ Work closely with partners to gather, review and track due diligence documentation required for granting to partner organisations.
▪ Support the maintenance of grants systems to track grant making progress e.g start and end dates, reporting deadlines, no cost extensions etc.
▪ Draft and/ or review grant agreements between Choose Love and partner organisations and ensure any grant amendments or addendums have correct and accurate information
▪ Review reports from partner organisations to ensure effective use of Choose Love funds
▪ Work with the Data Lead (Programmes) to review Middle East reporting data received from partners and assess outputs, impact and successes from grant-making in the region. This will include being closely involved in impact reporting within the CRLM initiative.
▪ Working with the Director of Programmes / Head of Programmes to attend monitoring trips to the region
▪ Support the Safeguarding Lead on Safeguarding organisational development for the region as needed
▪ Problem-solving with partners on how to get funding into challenging contexts
Partner Relationship Management
● Build meaningful, effective ongoing relationships with new and existing partners.
● Lead partner calls and track key takeaways and actions to share internally.
● Lead on regular check-ins with existing, long-term partners.
● Respond to ad hoc needs arising from partners - including clarification/support on the application process and support with reporting.
● Maintain up-to-date understanding of the needs of partners.
● Supporting Choose Love Fundraising
● Support with narrative reporting to donors - capturing the work of our implementing partners in the region
● Support with developing proposals for donors to Choose Love
● Respond to ad-hoc requests for information from prospective and existing donors
● Support with organising and hosting donor trips to the region
● Support the Partnerships team in presenting Choose Love’s work at events etc when appropriate
● Build and oversee relationships and liaise with CRLM grant partners, bilateral funders, and other key stakeholders to ensure CRLM strategy and approach are aligned to needs and trends in selected contexts
Regional Strategy
● Working closely with the Director of Programmes and the Head of Programmes (Protracted Contexts) and ELT, to develop and implement the regional strategy for Choose Love’s programmes in the Middle East as part of the wider Choose Love Strategy.
● Consulting with key advisors and stakeholders on recommendations for the Middle East strategy
● Championing and supporting opportunities to promote funding to refugee-led and lived-experience led organisations
● Working with the team to implement the regional strategy and adapt the approach in response to contextual changes or humanitarian emergencies
● Maintain an up-to-date expert understanding of the changing context and needs in the region
● Lead on Choose Love’s involvement in CRLM, including inputting and implementing the new strategy, processes, and systems
● Participate in relevant sector / regional meetings
● Work with the Director of Programmes and Head of Programmes to develop a network of peers working in the region
People Management
● Thoughtfully manage the existing team that supports Choose Love’s Middle East work by providing day to day support, meaningful 1:1s and annual reviews and identifying any learning and development needs
● Collaborate closely with (2) other Regions Heads on wider team initiatives and tasks, and be willing to provide surge management support for other regions during absences or periods of annual leave
● Support CRLM in recruiting and utilising advisors and consultants
Internal Communications
● Facilitate the sharing of regional strategy and updates across the wider Choose Love team to feed into wider fundraising efforts
● Communicate partner activities / asks to the rest of the team, including presentations on team calls and email updates to the team
● Support the ELT with information to feed back to the board about Programmes work.
● Capture information on specific contexts and summarise quickly and efficiently to the Communications team, as well as for external stakeholders/funders.
Essential Criteria
● Fluency in Arabic and English (both in written and speaking)
● Experience working in a programmes or grants-focused role related to the Middle East region
● Experience in the humanitarian sector, ideally with people who have been displaced
● Have permission to work in their country of residence
● Ability to travel within the Middle East region
● Line management experience, with remote line management experience highly desirable
● Experience liaising with donors and external stakeholders
● Report-writing skills
Salary & Benefits
Salary - £40,000 - £47,000
The successful candidate will have working, expert knowledge of the region and will be an Arabic and English speaker. They will also be able to travel, particularly across the Middle East. The position offers a competitive salary and benefits. It is an opportunity to make a difference and work with partners who are genuinely making a difference. This position is fantastic for personal growth and learning in this fast-growing and dynamic charity.
Recruitment Information:
Interviews will take place on the week commencing 22nd July 2024.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team
How To Apply:
Interested candidates are invited to apply by sending their CV and a cover letter by noon 9th July 2024
Pre-employment Checks:
Employment with Choose Love will be subject to the following checks before your start date:
● A satisfactory Disclosure and Barring Service (DBS) check
● Receipt of two satisfactory references
Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email to discuss in further detail.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team.
How To Apply:
Interested candidates are invited to apply by sending their CV and a covering letter by noon 9th July 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Specialist Housing Advocate
Salary: £28,000 - £31,000 (pro rata)
Location: Hammersmith (with possible co-location with key partners)
Hours: 28 OR 35 Hours per week
Contract: Fixed Term until March 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.
To be successful as Specialist Housing Advocate you will need the below experience and skills:
You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
· Closing Date for Applications: Sunday 14 July 2024@ 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
We are searching for a Partnerships Manager (Maternity Cover) to join Jamie’s Farm’s HQ team, working across an exciting and growing charity. You will play an important part in facilitating the further growth of the charity, forming new partnerships and thereby enabling thousands more young people to benefit from our support. This is a temporary position to cover maternity leave.
Please note: The deadline for application is 9am Monday 22nd July 2024.
Salary
£31,500 - £36,750 pro-rata
Contract
Temporary 12 month fixed-term contract
Reports to
Head of Operations
Direct Reports
None
Location
This job will be based at our gorgeous Bath Farm, which also acts as the charity’s HQ. The successful candidate will need to be at the Bath Farm at least two days a week. This role will involve regular travel in order to build connections with potential partners and to develop relationships with all of our farms. It will also involve attendance at conferences and events, to help raise our profile.
About Jamie’s Farm
Jamie’s Farm is a charity which helps young people to flourish at home, in education and in the community through an intensive weeklong immersion in rural life. During a busy residential stay, young people help us run large working livestock farms and tackle many challenging and unfamiliar jobs, designed to offer everyone an opportunity for achievement, thereby building their self-esteem and confidence. They live in a supportive family environment that encourages them to push themselves out of their comfort zone. Our therapeutic input makes use of individual and group sessions to allow children to reflect on their lives on the farm and back home, to draw out tangible strategies for improvements to be realised when they return home.
Our programme is shown to have long term positive impacts on the lives of the young people we support. At the end of their visit, 66% of all young people showed improved mental wellbeing. Six weeks after their visit, of those with concerning attendance, 67% were no longer of concern. Six months after their visit, of those previously at risk of permanent exclusion, 64% were no longer at risk. These dramatic changes are only possible through the combined efforts of the entire Jamie’s Farm team.
Partnerships Manager Role
Jamie’s Farm is quickly growing to help meet the increasing needs of young people from around the UK. The legacy of the pandemic, increasing mental health challenges and the cost-of-living crisis are all causing more children than ever to need the support of programmes like ours. Our existing farms are all full to capacity and booked many months ahead. As part of our strategic plan, we wish to grow our capacity and expand our geographical presence so that we can help more children, from more communities, during the second decade of Jamie’s Farm’s history.
The Partnerships Manager plays a crucial role in the next phase of Jamie’s Farm’s growth. Our new farm in Skipton opened its doors to young people for day visits in April 2023 and is currently undergoing development as another residential farm. We have also just purchased a second farm near Bath, which is currently being developed. Combined, these two sites will allow us to work with another 80 partners and support almost 1,000 more young people every year.
The Partnerships Manager’s principal task will be finding and developing these new partnerships. This will involve building relationships with schools, local authorities, academy chains and other charities around the country, sharing the benefits of a Jamie’s Farm programme and supporting them to make a visit possible. The Partnerships Manager will also work closely with other members of the HQ team to develop and expand other earned income streams, all of which are used to directly subsidise our groups of visiting young people.
Benefits
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A warm, welcoming and vibrant working environment based on a beautiful farm just outside of Bath.
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All lunches provided and shared with our friendly team when on site.
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Generous annual leave entitlement.
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Pension scheme with a 5% employer contribution.
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25% staff discount to rent out any of our farm properties at weekends and in holidays
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Frequent team away days and celebrations, as part of a friendly and collaborative HQ team
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Personal and professional development opportunities throughout the year
Person Specification
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Good business acumen and entrepreneurial spirit.
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A clear and confident communicator, with the ability to adapt communications to a wide range of external audiences, both in writing and in person.
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A determined nature, with the motivation to see a process through from start to finish.
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Organised and systematic, to ensure opportunities are not missed.
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Innovative, with the ability to develop and implement new strategies to engage partners who haven’t yet heard of Jamie’s Farm.
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Experience of developing new partnerships which go on to be long term supporters/clients/customers.
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Ability to work collaboratively with colleagues across the organisation, in a fast-paced environment that relies on teamwork.
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A genuine passion for Jamie’s Farm’s vision, mission and methodology, with an eagerness and ability to inspire others with our unique approach and motivate them to work closely with us.
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A warm, friendly and personable attitude, allowing you to quickly engage new partners and develop personal connections.
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Someone who will embrace Jamie’s Farm’s values and act as a real ambassador for them, both internally and externally.
Please view the full job description on the Jamie's Farm website for further details.
Our team will also be happy to answer any questions you might have.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting To: Head of People
Location: Hybrid (expectation to travel to all our London sites)
About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.
The Felix Project is a dynamic, ambitious charity working to make London a city where no one goes hungry and good food is never wasted.
We rescue high quality, fresh and nutritious food that cannot be sold from nearly 500 suppliers including supermarkets, wholesalers, farms, restaurants and delis. We sort and deliver this food to charities, schools and community projects supporting London’s most vulnerable people.This year we expect to rescue 13,000 tonnes of food to redistribute to more than 1,000 London frontline charities and primary schools in every borough of London. That’s enough food to make more than 30 million meals.
The Felix Project is growing fast in response to huge demand. Set up in 2016, we now have around 160 staff working alongside 8,500 volunteers. We have four main operating depots spread across London - in Deptford, Enfield, Park Royal and Poplar. We’re committed to ensuring our different teams work hand-in-hand, so our main hot-desking spaces are built into these depots.
Alongside our large-scale, depot-based operations we have green ‘point-to-point' food redistribution projects in central London and Canary Wharf. In Poplar, we operate a commercial Kitchen which uses surplus food to cater for up to 5,000 individual meals per day.
Purpose of the Job
The People Administrator will manage all staff recruitment and operations at The Felix Project. You will support the hiring managers through all stages of the employee life cycle and will ensure this process is both rigorous and streamlined. You will also manage and support our HR administration systems and will act as first point of contact for day-to-day staff issues. Working closely with the Head of People you will help introduce improvements to our systems and administration processes.
Please review our job portal for further details on the role, including job description.
Our benefits
- 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
- Enhanced Maternity and Paternity leave.
- Birthday day off.
- Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
- Training and development opportunities.
- Employee assistance programme including 24 Hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our Depots.
Application procedure
Please apply via this recruitment portal.
Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application).
After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.
The Felix Project can only employ applicants who currently have the right to work in the UK.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
We are currently two years into our Equity, Diversity and Inclusion (EDI) strategy and are due to publish our progress in Autumn 2024. The EDI Lead will join the Head of EDI to help grow, develop, and support our diversity staff networks and our team of colleague trainers who deliver in-house EDI training and to curate our staff EDI learning journey.
We are seeking someone with experience in project management, particularly change management, and experience with staff diversity networks or employee resource groups (ERGs) and developing impactful learning solutions (design, delivery and evaluation). The successful candidate will demonstrate working knowledge and understanding of EDI concepts and language, along with effective communication and interpersonal skills to engage colleagues of all cultures, backgrounds and experience.
Anna Freud is made up of people with a passion for change, which requires in-depth understanding of how EDI impacts the work we do and those we serve as a leading mental health charity recognised internationally. The EDI Lead will work with teams across the organisation including our People and Culture team to shape meaningful interventions and improve representation in our services and staff.
This will be an influential role supporting more equitable and inclusive practice for our staff, and in our schools work, clinical, research, and education and training.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).
Contract duration
Permanent.
Closing date for applications
Midday (12pm), Monday 8 July 2024.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 11 July 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held remotely Thursday 18 July and/or Thursday 25 July 2024.
How to apply
Please visit our careers website to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Project Officer (South Tyneside School Streets)
England North
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4282)
Full Time 37.5 hours per week – happy to talk flexible working
Fixed term contract until August 2025
Base: Hybrid – Working in the schools around South Tyneside, with option to work from the Newcastle Hub or at home.
About the role
This is an exciting opportunity to work with Sustrans to engage and empower schools and the local community of South Tyneside, to deliver school streets and identify ways in which their neighbourhoods can be made better places for all.
As the project officer, you will deliver activities in a variety of settings, including classrooms and assemblies, to develop children and young people's understanding of the benefits of active travel. You will also work alongside local authorities and other organizations collaboratively on the project. Supporting schools and community champions and harnessing local authority resources to make links between schools and communities. Sharing best School Street practice and reporting back experiences with the rest of the Sustrans School Streets team.
This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.
About you
You should have experience of working with children and young people, and delivering community led projects. You will deliver physical activity and other behaviour change projects.
You will have good report writing and organizational skills, with the ability to plan and prioritize your own workload and function on your own initiative limited supervision.
We ask you demonstrate your knowledge of school settings and knowledge of community consultation.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 22 July 2024.
- Interviews will take place at the Newcastle Hub on the 30th or 31st July 2024. If you are unable to attend in person, we can offer an alternative arrangement.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
We're looking for a Communications Officer to join our small team with big ambitions to lift people out of poverty and end the need for foodbanks.
Responsible for:
The support and delivery of Chichester District Foodbank’s external communications as well as the image Chichester District Foodbank portrays externally to our clients, volunteers, donors and stakeholders.
About Chichester District Foodbank:
Chichester District Foodbank was founded in 2012 and has four foodbanks in Chichester, Midhurst, Petworth and Selsey. We are part of the Trussell Trust network providing emergency food and support for people locked in poverty and campaign for change to end the need for foodbanks.
We are committed to working alongside people struggling against poverty which results in food insecurity, to learn from and be shaped by their knowledge and experience.
Overall responsibility of the job:
Support the development of communications strategies working with the different areas of the Foodbank to galvanise support for ending hunger and inspire action from key stakeholders.
Support the creation of and deliver communications campaigns both short and long term in line with the overall strategy for Chichester District Foodbank.
Manage conception, design and development, implementation of communications materials and campaigns and analyse outcomes.
Position Chichester District Foodbank as a leading voice for change and promote buy-in of our vision to end hunger in partnership with the charitable and public sector.
Deadline for applications:
Please submit your application by the end of Thursday 18 July.
Interviews:
Interviews will be conducted on Tuesday 23 July.
Please see the attached role profile for a full job description and person specification.
Working to end poverty and hunger in Chichester District
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHO WE ARE
We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey. We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London. This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.
THE OPPORTUNITY
We are now inviting suitable candidates to apply for the role of Employment Advisor. We need to swiftly build a team of around 20, so there are multiple opportunities available to applicants. This new team will be guided and supported by Senior Employment Advisors and a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.
THE OFFER
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.
Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home
THE ROLE – EMPLOYMENT ADVISORS
The new Employment Advisors (EAs) will work within the West London NHS Talking Therapies provision. They will work one-to-one with a caseload of clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, as well as advice and guidance to clients who choose to receive employment support. The work should empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources or recruitment.
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.
11. Update and maintain NHS database (IAPTUS).
12. Receive regular supervision and training to meet individual, team and organization’s needs.
13. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
14. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.
15. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organization’s needs.
5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Overview:
Headway Black Country (HBC) is a charity organisation dedicated to supporting individuals affected by acquired brain injury. With a focus on providing essential services and support, we aim to improve the quality of life for brain injury survivors and their families in the Black Country region.
Why Our Work is Needed
Acquired brain injuries can have profound and lasting impacts on individuals, often affecting their independence, cognitive abilities, and overall well-being. At Headway Black Country, we recognise the critical need for specialised support services to assist brain injury survivors in their recovery journey and help them rebuild their lives.
Vision
Our vision at HBC is to create a community where individuals affected by acquired brain injury receive comprehensive care, support, and opportunities for rehabilitation to lead fulfilling and meaningful lives.
Mission
Our mission is to empower brain injury survivors through tailored support services, advocacy, and awareness initiatives. We strive to be a beacon of hope and resilience for those navigating the challenges of acquired brain injury.
Values:
- Compassion: We approach our work with empathy, sensitivity, and understanding towards the needs of brain injury survivors.
- Collaboration: We believe in the power of teamwork and partnerships to create meaningful impact and positive outcomes.
- Empowerment: We are committed to empowering individuals to regain independence, confidence, and a sense of purpose.
- Innovation: We embrace innovation and continuous improvement to enhance our services and support for those we serve.
Job summary
The Business Development Manager (BDM) will work closely with the Chief Officer (CO) to grow the business activities of Headway Black Country (HBC).
The BDM's core purpose is to work with the CO, members of the Senior Management Team (SMT) and the Board of Trustees to identify and develop new business and funding opportunities, to enable HBC to meet our charitable objectives, specifically regarding the key themes of:
- Providing support: Offering practical advice, emotional support, and rehabilitation services to individuals who have experienced a brain injury, as well as their families and caregivers.
- Raising awareness: Increasing public understanding and awareness of brain injuries, their causes, and the impact they can have on individuals and their families.
- Promoting independence: Helping individuals with brain injuries to regain their independence, develop skills, and improve their quality of life through various programs and services.
You will provide support to the CO in the identification of opportunities, development, and submission of proposals, and managing the bid/tender processes from scoping through to implementation:
- To secure income from a range of sources to support the Strategic and Business Plans of Headway Black Country.
- To lead on the development of a range of new business opportunities.
- To build relationships with a range of key stakeholders to better position the organisation.
KEY TASKS
- Gain a full understanding of all areas of Headway Black Country to enable post-holder to identify and develop new opportunities.
- To undertake a market analysis to identify opportunities for growth, and to lead on the development of appropriate business products and services as agreed with the CO.
- To identify opportunities for service development through new funding streams, partnership, and commissioning opportunities.
- To lead on the management and preparation of funding bids, tenders, business proposals.
- Coordinate the implementation of agreed new projects and help to develop monitoring plans, and co-ordinating reporting arrangements.
- To develop positive relationships with a range of stakeholders providing funding to charities to raise awareness and promote HBC within the Region.
- Build relationships and partnerships and pursue funding avenues to realise new service activity in line with HBC charitable objectives.
- Implement and lead HBC Fundraising Committee and developing the organisation's funding strategy with the Chief Officer and Board of Trustees.
- Input into the website/ marketing materials to include new and potential development ideas.
- Collaborate and work as part of the management team on agreeing what Business Development Plans progress/ track and communicate progress and recommendations.
To be successful in this role you will:
- Possess a proven track record (2 to 3 years or more) of leading successful applications to grant makers and charitable trusts.
- Have experience in corporate fundraising and donor stewardship.
- Have experience of a broad variety of business/ fundraising opportunities relevant to the charitable sector.
- Have proven experience of developing and maintaining excellent relationships with key stakeholders to deliver tangible results.
Other Duties
- To attend appropriate training sessions and meetings, as required.
- To contribute to monitoring and audit procedures to assess and review the effectiveness of all services and the benefits to clients.
- To actively promote Headway Black Country, the services provided by the organisation, its mission statement, aims and objectives.
- All Headway Black Country employees and volunteers are required to comply with relevant Health and Safety legislation and Headway Black Country policies relating to Health and Safety and Risk Management. In particular, they have a duty to:
- Take reasonable care of both their own and others’ health and safety
- Report any adverse incident (including near misses)
- any concerns regarding both general health and safety and the well-being of clients and staff
- Undertake or participate in risk assessment, as appropriate
- Comply with relevant legislation and/or directives from relevant external organisations, such as the Health and Safety Executive
- To use facilities and equipment provided in the interests of health and safety in an appropriate manner, in order to minimise risk and avoid compromising health and safety. This includes not intentionally or recklessly misusing facilities and equipment.
This job description sets out the main duties associated with this post. It is assumed that carrying out additional duties, which may be allocated from time to time by the Chief Officer, are not excluded simply because they are not listed.
Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy. In this event, appropriate training will be provided.
Headway Black Country has a No Smoking Policy
Terms and conditions
Job Title: Business Development Manager
Hours: 30 hours per week (with occasional evening and weekend work)
Contract: Permanent
Reports To: Chief Officer
Direct Reports: No direct reports
Salary: £28,378 – £32,432 (FTE £35,000 - £40,000)
Pension: 3% employer contribution and 5% employee contribution
Holiday: 26 working days (plus bank and public holidays), rising to 27 working days after 2 years’ service; and to 28 working days after 5 years’ service (pro-rata for part-time hours)
Location: Headway Black Country, Martin Hill Street, Dudley (plus regular travel around the Black Country)
Headway Black Country is an equal opportunities employer. We value diversity and welcome applications from all sections of the community.
We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce. It is within our best interest to promote diversity and eliminate discrimination in the workplace.
Our mission is to empower brain injury survivors through tailored support services, advocacy, and awareness initiatives.
The client requests no contact from agencies or media sales.
The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.
An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.
The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays.
Day-to-Day Responsibilities
● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.
● Engage customers, take and serve orders, and drive sales.
● Ensure all health & safety and food safety standards are met.
● Maintain a clean, welcoming, and friendly environment for customers.
● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.
● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.
● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.
● Utilise and develop methods that encourage repeat business.
● Secure the café at the end of the shift.
● Ensure all food and drinks served are of the highest quality.
● Achieve and maintain an excellent food standards rating.
● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.
Customer Service
● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.
● Address customer complaints or refunds in a professional manner.
● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.
● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.
Team Management
● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.
● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.
● Ensure the team maintains a clean, visually inviting space.
● Act as a positive role model for young apprentices, volunteers, and work experience students.
● Develop and implement staff development programmes, including team-building activities.
Café Development
● Develop seasonal menus and menu items to celebrate calendar events.
● Promote the vision of Matrix through the café.
● Be passionate about the vision of the café.
● Achieve café goals and targets set by the Board of Directors.
● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.
● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.
● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.
Building and Event Management
● Liaise with the Head of Operations about any building maintenance issues.
● Promote the hireable spaces and arrange events that enhance the café’s offerings.
● Encourage use of the café by local groups such as creatives, book clubs, parents etc.
● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.
● Coordinate with local businesses and community organisations for partnerships and events.
General and Wider Charity Involvement
● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.
● Ensure knowledge of current Matrix projects and their impact.
● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.
For further details, please see attached Job Pack.