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Greater London (On-site)
£24,804 per year
Part-time
Permanent
Job description
The Woodland Trust is looking for a Visitor Centre Assistant based at our Hainault Forest Visitor Centre to deliver a welcoming and memorable experience for our visitors at Hainault Forest.
The Role:
• Based at our Hainault Forest Visitor Centre,. this role is an important part of a small, friendly team delivering a welcoming and memorable experience for visitors to Hainault Forest.
• Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, help with visitor engagement activities, deal with enquiries and promote ways that visitors can support our cause - including Woodland Trust membership. It includes providing an important meet & greet function to visitors as well as signposting, dealing with enquiries, promoting membership and undertaking retail transactions.
• You’ll work collaboratively with colleagues, volunteers, and external partners to enhance the overall visitor experience at the forest; making a positive contribution to achieving our vision for the site.
• You’ll contribute to engaging visitors with the forest in a way that inspires them to take action and connect with our cause. This role combines visitor engagement, occasional support in events delivery, and communications activity.
• This role may require an enhanced DBS check as part of our pre-employment checks.
• This role is part time, 11 hours per week, every Saturday and Sunday (5.5 hours each day). We would be open to a job share for this role, either one weekend day a week or every other weekend. Please specify your preference in the application form.
• You will be expected to travel to and from Hainault Forest Visitor Centre, as your place of work.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
• You’ll have previous experience working in a retail or customer facing environment. You’ll have a friendly and welcoming manner, ensuring all visitors feel valued and informed.
• You’ll be able to manage multiple tasks and prioritise effectively, with the ability to work independently as well as part of a team.
• You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively.
• You’ll know about the basics of health and safety as it relates to public engagement as well as what makes a successful visitor experience.
• You’ll have great communication skills, both written and verbally, and will be able to adapt to different audiences.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held in person at Hainault Forest Visitor Centre on Tuesday 1st April 2025.
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Posted on: 27 February 2025
Closing date: 23 March 2025 at 23:30
Tags: Customer Service
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Dartford (On-site)
£24000 - £27560 per annum
Permanent
Job description
Job Title: Crisis Recovery Worker
Hours of work: 25 hours per week (5 x 5hr shifts)
Service opening hours: 6pm-11pm Monday to Sunday, 365 days a year
Salary: £24,960 per annum, with progression to £27,560 per annum PRO-RATA
Base: 18 Hythe Street, Dartford, DA1 1BX
We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service in Dartford. We provide high quality non clinical support to people in any self defined mental health crisis.
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
About the role:
As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.
With experience of working within a community based, mental health setting, you should be able to inspire, engage and motivate people. With the proven ability to identify barriers, understand need and support people to achieve their goals the role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision.
You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centered care with the patient for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or PSW so patients can learn and practice skills.
* You will be part of a small team supporting people in a crisis drop-in centre.
* We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma.
* Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs.
* You will work closely with mental health primary and secondary care, emergency services, partners agencies.
About you
You will have experience of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision.
You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. Due to the nature of the post, a full driving license and access to transport will be essential.
It is essential that you hold a Health and Social Care level 2 or level 3 or equivalent and be willing to develop further as the role requires.
What we offer
You will go through our comprehensive, in-person training program in your first few weeks with MHM which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
MHM offers 25 days annual leave per annum, plus statutory holidays and up to a 5% contributory pension scheme.
At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives.
The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.
MHM is an Equal Opportunities Employer.
Posted by
Posted on: 06 March 2025
Closing date: 20 March 2025 at 17:00
Job ref: 021408
Tags: Social / Support Work
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Folkestone (On-site)
£22000 - £23920 per annum
Permanent
Job description
Peer Support Worker
Hours: 20 hours per week
Service open hours: Monday-Sunday 18:00 to 23:00, 365 days a year (shifts)
Salary: £12,202 per annum with progression on completion of competency framework £12,757 per annum (FTE £22,880 - £23,920)
Location: Folkestone Safe Haven, 3 Rendezvous Street, Folkestone, Kent, CT20 1EY
Do you have lived experience of mental health? Would you like to use this to help others in your community? This could be the perfect opportunity for you!
About us
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
We are looking for passionate people to join our team of Crisis Recovery Workers (CRW) supporting clients in our community mental health drop-in service. Our goal is to support with de-escalation of immediate mental health crises and to work towards a higher sense of safety, social inclusion and independence through emotional support, safety-planning and peer support groups.
About the role
As a Peer Support Worker within our service, you will work alongside our Recovery Workers and other colleagues to offer practical and emotional support to people by drawing directly from your own lived experiences.
You will work with our experienced team to provide practical and emotional support, allowing you to connect with people and enabling them to build self-confidence, a sense of personal wellbeing, build their own networks and engage with their family, friends, and communities. Your work will include supporting people to achieve their own recovery goals in a personalised non-judgement way.
We offer a range of support to the people who use our service which can include:
- Confidence building and understanding their experiences
- Signposting to other opportunities and services in the local community and supporting to access these
- Support and advice to encourage a sense of hope and wellbeing and support to gain a sense of control over their lives,
- Help people gain satisfaction in different parts of their lives
About you
To be successful in these roles, you will have experience or knowledge of community mental health services, whether through lived experience or work.
You will have experience of communicating with people who have difficulties with their mental health, or are having difficulties following a diagnosis, in a supportive and beneficial way and be able to demonstrate a proactive and positive attitude.
You will be able to demonstrate careful listening and a non-judgemental attitude working with people to understand their needs and aspirations.
You will be able to support people's self-management (that is, the actions people can do to take care of themselves and gain control over their own lives) and be able to place the person at the heart of their own support, working alongside them to achieve their goals.
You will live the values of Peer Support as described in the PSW Competency Framework 2020.
Please refer to the attached job description for full details on person specification for this role.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
What we offer
You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
In addition, you will receive:
* A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service
* A 5% contributory pension scheme, with the opportunity to increase contributions.
* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
* Enhanced family friendly policies, pay and leave.
* Cycle to work scheme.
* Discounted gym membership.
* Healthcare cash plan.
* A discount platform covering online, high street and supermarket purchases.
* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.
How to Apply
We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.
CLOSING DATE: 20th March 2025 (please note this date is a guide, and may close earlier depending on the number of applications we receive)
INTERVIEW DATE: Week commencing 24th March 2025
Posted by
Posted on: 06 March 2025
Closing date: 20 March 2025 at 17:12
Job ref: 021388
Tags: Social / Support Work
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