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Top job
Sufra NW London, Greater London (On-site)
£29,000 - £32,960 per year
We're hiring a General Advice Officer to support vulnerable guests at our hub offering relief from the rising cost of living.
Posted 1 day ago Apply Now
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The Guide Dogs for the Blind Association, Sheffield (On-site)
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Page 2 of 16
Greater London (On-site)
£29,000 - £32,960 per year
Part-time (32 hours per week (in addition to occasional evenings and weekends))
Contract (Fixed term to Nov 2027 (with possibility of extension))

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 


The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

  • Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
  • Support outreach or community engagement activities as needed.
  • Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
  • Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
  • Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
  • Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
  • Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
  • Enable and support guests to act for themselves, wherever appropriate.
  • Monitor the progression of all cases to the point of resolution.
  • Conduct follow-up calls with guests where needed and track outcomes
  • Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
  • Provide advice to the General Advice Service as and when required

Case Management

  • Manage own caseload and work independently to support guests
  • Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
  • Support with developing case studies and gathering guest feedback
  • Collect statistical information as requested for reporting purposes.
  • Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

  • Maintain and update the charity’s record of referral and signposting agencies;
  • Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
  • Keep informed of new and changing legislation relevant to the post, and of local issues and policies
  • Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
  • Take part in supervisions, personal development training, team meetings and appraisals
  • Undertake any other reasonable duties to support the operations of the charity.
Application Instructions

To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) by email to Admin, and complete our Equal
Opportunities Form found on our website.
Note: Applications without a tailored covering letter will not be considered.
In your Cover Letter please respond to the following questions;
Why are you interested in working as an General Advice Officer at Sufra, and how do your values align with our mission?
What experience do you have providing advice or support to individuals facing hardship?
How do you approach complex or challenging situations when supporting advice guests? Describe how you break these situations down and help guests understand their options and next steps.

Posted by
Sufra NW London View profile Organisation type Registered Charity Company size 11 - 20
Posted on: Thursday, 24 April 2025
Closing date: 19 May 2025 at 13:13
Tags: Advice / Information

The client requests no contact from agencies or media sales.