Challenge Event Jobs

Head of Advice & Support

Battersea successfully rehomes approximately 3,000 animals annually and takes in many more. We have an ambition to significantly increase the number of cats and dogs helped through our centres and beyond. 

In addition to rescuing, rehabilitating and rehoming dogs and cats, we have a strategic ambition to tackle the issues affecting the health and welfare of dog and cats to prevent relinquishment in the first place. We aim to do this by providing with advice and support to  people who are struggling with their dogs and cats so that animals can stay where they are loved and cared for - reducing the need for animals to come into our care for preventable reasons.

Battersea’s new organisational strategy comprises three core pillars: Prevent, Support and Care. As part of ‘Support’ we want to develop our current advice and support work into a flagship cross organisational programme to enable Battersea to deliver timely and appropriate advice and support to more struggling owners either directly or through partnership working. 

The Head of Advice & Support is a new role with a remit to lead this strategy and set up a cross organisational programme that addresses the issues struggling pet owners experience.

The role will set up and drive the governance of a strategic programme, including defining and overseeing key workstreams such as content development, advice service expansion and strategic partnerships that support struggling owners.

The postholder should have a background in information and support, advice or content development and have led on the development of a strategic programme within a not-for-profit setting that delivers social impact. The role requires excellent stakeholder engagement both internally and externally, and experience in collaboration and partnership working to deliver shared benefit.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 19th March 2025
Interview date(s): 27th March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.