Central Administrator Team Volunteer Roles

Would you like to increase your employability skills such as communication, admin, IT and teamwork, or simply help to make a difference to the lives of people in your local community, then consider joining our friendly team.  Our volunteers are central to the smooth running of our advice service and as an admin and reception volunteer you will be supporting staff through every stage of the advice process, from welcoming and registering clients, document scanning and photocopying, updating spreadsheets and our database through to calling clients to follow-up after appointments.

You need to be friendly and approachable and respect the diversity of our staff and clients, as well as having good IT skills.

We pay travel expenses within the boundaries of the London Borough of Enfield.  There is some flexibility as to hours worked, for example to allow for the school run.

Overview of the role

We are an exciting team that aim to design and develop fantastic programme for all members of our organisation. We have several ongoing pieces of work and upcoming projects that enable volunteers to get stuck right in and have real impact. You will have a part in designing programme, see it develop and then watch it reach local Scouting.

We will provide support when inducting you into the role, engage you in an exciting project and then help you on your next steps as a volunteer at the end of the project. This is a great opportunity for those who have never volunteered at Headquarters to give it a go. We would love to see plenty of new faces!

What would I be doing?

This role will be working as part of the Programme Design Team to facilitate work on one of our short-term projects. You will be joining one of our Project Cohorts. After applying, we will review applicants’ skills and experience, before selecting a group to work on a particular project with set goals. 

Our upcoming projects will be aiming to develop our top-quality programme. This is an exciting opportunity to be involved in innovative and impactful programme design. Each project is anticipated to last for 3 months. Once your project is complete, we will support you in your next steps as a volunteer. This could include inviting you to apply to join the Programme Design Team on a long-term basis. 

Do you get a kick out of organising and appreciate a spreadsheet? Are you a multi-tasker with good communication and IT skills? If so, we’d love to hear from you! You don’t need an Armed Forces background, just a desire to support the serving community.

What is a Serving Community Team Administration Coordinator?

There is a SSAFA presence throughout the serving community, both in the UK and overseas. In many areas SSAFA have Serving Community Teams which offer financial, practical, and emotional support to serving personnel and their families. Each team is formed of a group of dedicated volunteers who make this possible.

The Team Administration Coordinator keeps things running smoothly behind the scenes, supporting day-to-day operations. This is a key role involving organising and recording team meetings, supporting with general planning, and helping with events administration. The role also has voting rights for the grant giving process.

What difference will you make?

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, we need excellent administrators to bring teams together and support activities and operations.

What will you be doing?

Although every SSAFA Serving Community Team has different needs, below are the main activities of a Team Administration Coordinator:

Collaborating and planning: Working with the Chair and wider team to create an annual plan of activity based on local need.

Organising people and meetings: Providing administration for Serving Community Team meetings (at least four per year). This includes sending invites and recording minutes.

Gathering information and reporting: Helping to produce reports for SSAFA’s Central Office, including the team’s Annual Return.

General team support: Supporting members of the team with general administration tasks for example, helping with fundraising events, local engagement and publicity events.

Responding to enquiries: Responding to general enquiries to the team email inbox where needed.

What about training and support?

• Online, e-learning, training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
• Local induction and support.
• Access to a range of e-learning courses, resources and local opportunities to keep your knowledge and skills up to date.
• Ongoing support from SSAFA’s volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What can you gain from this volunteering role?

• Use your skills, knowledge and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across the serving community and local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Empathy regarding the needs and challenges related to serving community
• Good IT skills e.g. ability to use Outlook and Excel – you will receive your own SSAFA email address.
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• A willingness to adhere to all relevant organisational policies and procedures.

Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.

Please note this is a volunteer role and does not form part of any contract of employment.

Minimum Age: 18

Are references required? Yes. Two-character references from people who know you well (not family members).

Is a criminal record check required? No

We work to make SSAFA as safe as possible for everyone. Part of this involves volunteers attending an informal interview, providing two suitable references, and completing relevant training for your role.

FUNDRAISING COORDINATOR

Volunteer Store Collection Co-ordinators (East or West Suffolk)

Do you have previous fundraising experience? If you do or are good at coordinating and organising events, volunteer to help us manage our fundraising activities so we can raise essential funds to improve animal welfare. 

Our fabulous team of volunteers run regular store collections across Suffolk helping to raise valuable funds and spread awareness of our vital work and upcoming fundraising events.

 We are looking for a Volunteer Store Collection Co-ordinator to help plan and organise these collections in both the East Suffolk area (Felixstowe to Needham Market) and West Suffolk area (Stowmarket to Bury St Edmunds!) 

Activities involve

• Liaise with our Community Engagement Administrator on locations/dates required and ensure bookings confirmed with store/head office. 
• Co-ordinate with Store Managers on logistics/timings for the day. Book in volunteer collectors before each date (usually around 6 required for 2 hour shifts each), with assistance from Community Engagement Administrator and send information/reminders before the day to the team. 
• Prepare collection buckets with labels and seal with ties.
• Deliver buckets, table and literature to a collector who is doing the first shift. Collect the buckets, table and literature from the last collectors and deliver the buckets to a Trustee to count/bank the takings. 
• Follow up communications to volunteers, branch team and store manager notifying them of collection total and sending thank you's.

We hope you are interested in volunteering for our branch!

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.   

Bid - Writer Support (Administrator) Job Overview

We are currently recruiting for Bid - Writer Support to join our passionate and driven team.

As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.

As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:

· Adaptability

· Determination

· Flexibility

· Robust disposition

You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.

Key Responsibilities:

· Management of a central mailbox, including basic tender management duties

· Monitoring new business opportunities advertised on various portals and websites.

· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.

· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.

· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors

· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met

· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins

· Providing general administrative support to the bid writing team.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Type: Volunteer

Expected hours: 12 per week

Education: GCSE or equivalent (preferred)

Experience: Administration / Office support: 1 year (preferred)

Work authorisation: United Kingdom (preferred)

Job Types: Part-time, Volunteer

Expected hours: 12 hours per week, 6 per day.

Benefits:

• Flexitime
• Work from home

Schedule:Day shift

Experience: Administrative: 1 year (preferred)

Work Location: Remote

We’re passionate about making the countryside in insert county a better place for everyone to enjoy. Our vibrant team of volunteers inspire people to care for the countryside and enjoy the benefits it brings wherever they live.

Volunteering with us is a fantastic way to help us champion environmental issues such as the climate emergency, renewable energy, biodiversity and sustainable transport.

With your support we can do even more! As treasurer you’ll have an essential role in planning and accounting for our finances to ensure the long-term sustainability of our charity. As this is a position of responsibility, a commitment of at least one year is expected.

Our friendly team will provide you with training and support to develop in your role. You’ll gain valuable skills and experience in the financial management of a charity.

By volunteering with us you’ll be helping to find positive solutions for the issues facing the countryside and the environment. By applying your skills and experience you can make a real difference and be a central part of a friendly and passionate charity. As treasurer you’ll ensure our financial affairs are conducted within legal requirements and good practice.

You’ll work closely with the chair and trustees to oversee the financial sustainability and development of our charity. We’re ideally looking for volunteers with experience in financial management and a passion for environmental and countryside issues.

What you will be doing

• Keeping accurate records of income and expenditure in line with legal regulations
• Helping us to set an annual budget Being a signatory for cheque payments and reimbursing invoices and expenses
• Preparing financial reports and submitting accounts for independent audit Updating National CPRE about our charity finances
• Assisting with funding applications and accounting for external funding
• Where relevant, ensuring employment regulations are met eg staff salaries Being a positive advocate for CPRE and encouraging others to support our work
• Safeguarding the good name and values of our charity We ask that all trustees are, or are willing to become, members of CPRE

The skills you need

• A commitment to CPRE policies, brand, campaigns and initiatives
• Ability to keep accurate records and confidence in handling finances
• Experience of setting and managing budgets
• Experience in financial software and spread sheets
• Experience of forward planning income and expenditure
• Be able to provide financial updates and present information in an understandable way
• Access to a computer and the internet at home
• Be able to commit to volunteering regularly to suit your availability including attendance at meetings
• Happy carrying out tasks independently and as part of a team
• Good written and verbal communication skills

What's in it for you

• Use your skills and experience to contribute to the success of our charity and make a positive difference to the countryside Meet like-minded people and enjoy being part of a team
• Enhance your CV by developing new skills and gaining valuable experience
• We’ll support you to develop in your volunteering role and provide you with relevant training
• We’ll give you a reference for your future work or volunteering
• Get involved with social events and workshops on a local and national level, including the annual CPRE conference
• The opportunity to attend a volunteer induction day at CPRE’s national office in London or a regional centre
• We provide out-of-pocket travel expenses

We’re passionate about making the countryside in insert county a better place for everyone to enjoy. Our vibrant team of volunteers inspires people to care for the countryside and enjoy the benefits it brings wherever they live.

Volunteering with us is a fantastic way to help us champion environmental issues such as the climate emergency, renewable energy, biodiversity, and sustainable transport.

With your support, we can do even more! As chair of our board of trustees, you’ll have an essential role in developing our charity. As a position of responsibility, you are expected to commit to the role for at least 2 years.

Our friendly team will provide you with training and support to develop in your role. You’ll gain valuable skills and experience in charity governance and leadership.

Why we want you

By volunteering with us you’ll be helping to find positive solutions for the issues facing the countryside and the environment. By applying your skills and experience you can make a real difference and be a central part of a friendly and passionate charity. As chair you’ll provide leadership to our board of trustees and oversee the future direction and development of our charity. You’ll ensure the requirements of the constitution are met and that our governance complies with charity law and best practice. We’re ideally looking for someone with leadership and charity board experience and a passion for environmental and countryside issues. Please look at our other opportunities to find one that’s right for you.

What you will be doing

• Providing strategic leadership to our charity and supporting fundraising, membership and engagement initiatives
• Ensuring our charity meets constitutional and governance requirements Ensuring the financial integrity and long-term sustainability of our charity
• Ensuring board and subgroup meetings and our AGM are held on a regular basis
• Building relationships and representing CPRE at community, council and partnership meetings
• Liaising with local CPREs, regional groups and national CPRE
• Supporting trustees and volunteers and identifying candidates for succession Safeguarding the good name and values of our charity
• Providing or arranging line management of any employees
• Advocating the work of CPRE through public speaking and media interviews
• Chairs also represent our charity by being the voting member at national CPRE 

The skills you need

• A commitment to CPRE policies, brand, campaigns and initiatives
• Some previous experience in leadership, management and organisational development
• Good interpersonal skills with the ability to demonstrate diplomacy, impartiality, respect and confidentiality
• Previous experience of committee work- paid or voluntary
• Knowledge of environmental and countryside issues
• Knowledge of the charity sector including funding and governance
• Good written and verbal communication skills
• Experience of working with people from different backgrounds and abilities
• Be able to commit to volunteering regularly to suit your availability, including attendance at meetings
• We ask that all trustees are, or are willing to become, members of CPRE

What's in it for you

• Use your skills and experience to contribute to the success of our charity and make a positive difference to the countryside Meet like-minded people and enjoy being part of a team
• Enhance your CV by developing new skills and gaining valuable experience
• We’ll support you to develop in your volunteering role and provide you with relevant training
• We’ll give you a reference for your future work or volunteering Get involved with social events and workshops on a local and national level, including the annual CPRE conference
• The opportunity to attend CPRE's national online induction We provide out-of-pocket travel expenses

Do you enjoy networking and meeting new people? Are you passionate about volunteering and supporting the serving community? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a good level of IT skills.

What is a Serving Community Team Volunteering Coordinator?

There is a SSAFA presence throughout the serving community, both in the UK and overseas. In many areas, SSAFA have Serving Community Teams which offer financial, practical, and emotional support to serving personnel and their families. Each team is formed of a group of trained volunteers who make this possible.

A Volunteering Coordinator is a key role within the Team, supporting with local recruitment, induction, and celebration of volunteers and volunteering. They ensure volunteers are welcomed and supported. This role also has voting rights for the grant giving process.

What difference will you make?

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, SSAFA must maintain a diverse and committed network of volunteers who are skilled, supported and valued.

What will you be doing?

Although every SSAFA Serving Community Team has different needs, below are the main activities of a Volunteering Coordinator:

• Keeping track and keeping in touch: Maintaining accurate and up-to-date lists of volunteer details, ensuring volunteers complete training, checking in with volunteers about their experience and passing on feedback.
• Monitoring and planning: Working alongside the Chair to monitor volunteer numbers and develop plans to recruit new volunteers as required.
• Creating local links: Taking opportunities to advertise and promote volunteering opportunities locally, including linking with local volunteer centres and community groups. Liaising with the Engagement and Events Coordinator and SSAFA’s Marketing and Communications team for support with branding and publicity materials.
• Welcoming and supporting: Working in partnership with SSAFA Central Office teams to coordinate local volunteer recruitment and induction, supporting new volunteers through these steps. Ensuring every volunteer has access to supervision and support, signposting to support from SSAFA Central Office teams as required.
• Celebrating and saying thank you: Seeking opportunities to celebrate volunteering, engaging in local initiatives and finding ways to say thank you to volunteers for all their efforts.
• Partnership working: building positive relationships and working together with national and regional employees, who are available to offer you support.
• Being a volunteering champion: working with the Regional Operations Support Manager to promote volunteering best practice across the Team and ensure volunteers have the best possible experience with SSAFA.

What about training and support?

• Instructor led training alongside like-minded volunteers will guide you through everything you need to know about volunteering good practice and volunteer management.
• Online, e-learning, training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
• Local induction and support.
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from SSAFA volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What can you gain from this volunteering role?

• Use your skills, knowledge and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across the serving community and local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Some experience of coordinating people is desirable but not essential.
• Empathy regarding the needs and challenges of the serving community
• Good IT skills e.g., ability to use email and Excel – you will receive your own SSAFA email address.
• Understanding of the importance of confidentiality and boundaries.
• A willingness to adhere to all relevant organisational policies and procedures.
• A belief in the impact of volunteering.

Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.

Please note this is a volunteer role and does not form part of any contract of employment.

Minimum Age: 18

Are references required? Yes. Two-character references from people who know you well (not family members).

Is a criminal record check required? No

We work to make SSAFA as safe as possible for everyone. Part of this involves volunteers attending an informal interview, providing two suitable references, and completing relevant training for your role.

Could you provide administrative support for the SSAFA committee on a military base? You need basic I.T and 
administration skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear 
from you!

What is a Committee Secretary?
There are SSAFA committees on many military bases around the UK and overseas. Each one has a secretary to 
makes sure that meetings are organised, volunteer information is up to date and decisions are recorded. This is a 
key role involving administration and communicating with people. 

Why do we need you?
We’ve been supporting the Armed Forces community for more than 130 years. In recognition of their service to the 
Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need 
local volunteers who can ensure the community know about SSAFA and keep things running smoothly behind the 
scenes.

When would you be needed and where would you be based?
This role is about communication and administration. Many volunteers can do this from home or their place of 
work. The role would suit someone looking to offer a regular time commitment. You would also need to organise 
and attend a number of regular meetings each year. This role is an Office Bearer with voting rights.

What would you be doing?
• Working with the committee to agree an annual plan of activity based on local need
• Providing administration for at least four meetings per year
• Monitoring volunteer numbers against the demand for support and recruit new volunteers as needed
• With the support of the Learning and Development and Volunteer Experience Teams at Central Office,
ensuring all volunteers have completed the training and mandatory tasks required for their roles.
• Building positive relationships with regional and central office staff and other providers represented on base
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Maintaining accurate and up to date volunteer records, reporting any changes to Central Office 
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential beneficiary, 
volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including adhering to our policies such as the 
volunteering policy and data protection policy

What can you gain from this volunteering role?
• Give back to the local military community 
• Gain experience of holding a key local role with oversight of all SSAFA activity on the base
• Use your skills, knowledge and life experience to benefit others
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of 
stress and depression!

What about training and support?
• Local induction and support, provided by the Committee Chair
• Online training modules in safeguarding and GDPR, so you are up to date on how to keep beneficiaries, their 
families and personal information safe
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Volunteer Development Manager (per region)
• Support from the Welfare Team and Volunteer Experience Team based at SSAFA Central Office
• Reimbursement of out-of-pocket expenses

What are we looking for?
• Friendly and approachable people with some experience of coordinating people and admin
• Good written and spoken English
• Good level of IT skills e.g. ability to use email and Excel –you will receive your own SSAFA email address
• Respectful and non-judgemental approach to beneficiaries, their family, other agencies and SSAFA 
colleagues
• Ability to keep within boundaries of the role for example, prompt reporting of safeguarding concerns.
• Reliable attitude, contact volunteers promptly, keep appointments etc.
• Practice confidentiality and data protection in line with SSAFA policies
• Access to travel by public transport or a car to travel to meetings, events etc.
• Ability to provide two references: from former employers or other people that know you well (other than 
relatives)

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and 
faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to 
have the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of 
volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. 
Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe 
experience

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Job summary:  The role involves serving on the committee of WTRRP, supporting the Committee and its Chair in the overall management of the charity.

WTRRP is a registered charity (England, reg no 1162226) that exists to support people in the Watford Borough and Three Rivers District of West Hertfordshire, who do not yet have status in the UK, or who have specific needs related to their application process or welfare. Currently WTRRP has around 160 live cases (defined as a family unit or individual currently in need of our help).

WTRRP is run by a Committee, which includes several Trustees. The Committee meets typically every 2 months and also for an Annual General Meeting, but it also provides day-to-day support to our staff members (Casework Coordinator and part-time Office Manager) and to our ~80 volunteers.

The main roles of the charity are to run a drop-in session every Tuesday (at St Mary’s Church in central Watford), a social hub at the same time, and to provide financial and other assistance to its clients for their application process for leave to remain in the UK.

Principal responsibilities:

• Be part of the committee, supporting the organisation as it grows and develops.

• Support the Chair in meetings, including running occasional meetings where the Chair cannot be present

• Attend the Tuesday hub / drop-in to support both activities as required.

• Listen, encourage and empower our staff and volunteers to provide support to our clients and adapt our services according to our client needs.

• Support WTRRP’s other activities where appropriate: these include parties and sports events for our clients’ children.

• Be aware and report any safeguarding concerns immediately to WTRRP Safeguarding Lead and/or a member of the Committee.

• Represent WTRRP and work constructively as part of a WTRRP team.

Desirable:

• An understanding of immigration matters and keep abreast of safeguarding matters.

• Be able to offer 4-6 hours a week of your time.

• Attend volunteers’ and training meetings.

Skills / experience:

• Experience in management of people, especially volunteers

• Ideally, some knowledge and/or experience of immigration matters

• Ability to work as part of a team.

• Have empathy for the plight of refugees and asylum seekers

• Organisational development support as we grow and develop

if interested in this role or would like to talk further about this role for an initial chat  please contact the Chair - Tim Whittaker.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No