Casework And Support Manager Jobs
This role is more than just a job; it’s an opportunity to make a real difference in the lives of those struggling with energy costs. As an Energy Advisor, you’ll help people navigate the complexities of energy usage and affordability, contributing to the fight against fuel poverty and supporting environmental sustainability. We are recruiting for more than one person, and please note that a basic DBS will be required.
About Us:
Join our busy local charity as an Energy Advisor, where you’ll play a crucial role in supporting individuals and families facing challenges with energy costs, helping them to manage bills, maximise income, and reduce fuel poverty. This is a fantastic opportunity to specialise in a vital area of advice, whilst contributing to the reduction of carbon emissions.
Key Responsibilities:
- Energy Advice Delivery: Provide comprehensive energy advice by phone, in person, and at community events, ensuring clients understand their options for managing energy use and reducing costs.
- Income Maximisation: Carry out benefit checks and debt assessments to help clients increase their income and better manage their finances.
- Holistic Support: Explore clients’ situations thoroughly, signposting and referring them to other relevant services for additional support as needed.
- Energy Savings Solutions: Offer advice on energy-saving measures, including insulation, and link clients to available savings programs.
- Community Engagement: Attend and deliver advice at community events, raising awareness of energy-saving options and supporting vulnerable individuals.
Key Skills and Requirements:
- People Skills: Strong interpersonal skills, able to build rapport and communicate effectively with a diverse range of people.
- Digital Skills: Competent in using digital tools to deliver advice and manage casework.
- Research and Knowledge: Able to research, stay updated with the latest developments in energy advice, and continuously pursue relevant training.
- Decision Support: Skilled in explaining complex information in a way that is easy to understand, helping clients make decisions confidently.
- Target-Driven: Comfortable working to set targets and achieving outcomes that benefit clients and the community.
What We Offer:
- Holidays: 26 days per year (pro rata).
- Employee Assistance Scheme: Access to confidential support services.
- Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.
- Commitment to learning and development: access to training platforms and professional development.
- Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.
Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back. We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply. As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.
CVs will NOT be accepted
Closing Date: Monday 4th November 2024 at 9am. We reserve the right to close dates early
Interview Date: w/c 4 November 2024
Registered Charity 
101 - 500
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference to the lives of older adults? Join our team as an Older People's Information and Advice Caseworker.
In this rewarding role, you’ll provide essential support and guidance to older people in the Solihull borough. Your empathetic approach and expert knowledge will empower older people to live independently, safely and be active members of their local community.
If you have excellent communication skills, a compassionate nature, and a commitment to improving the well-being of older people we want to hear from you.
All shortlisted applicants submitting a CV will be requested to complete an AUKS application form before interview. (We reserve the right to close this vacancy early if we receive sufficient applications for the role.)
The client requests no contact from agencies or media sales.
Thank you!
Starting salary of £34,000 per annum, pro rata | Part-Time (between 14 to 21 hours per week) | Permanent
These posts will be based in various West London locations and may involve some remote working dependent on client and service delivery requirements
About us
Women and Girls Network (WGN) is a specialist therapeutic service leading in developing and delivering innovative and effective counselling services for women and girls who have experienced all forms of gender-based violence. We aim to ensure that we are proactive in developing specialist services which meet the needs of all the women and girls who access our services.
About the role
We seek Specialist Counsellors who will thrive in a multi-cultural feminist environment. We are particularly keen to hear from applicants who have experience of working with one or more of the following:
- Women and girls from Black, Minority, and Global Majority communities – ensuring that issues related to diversity and identity are effectively understood and sensitively worked with
- Working with young people
- Delivering counselling in person and via web chat and online platforms
We will be offering between 14 to 21 hours (2 to 3 days) a week, dependent on service requirements and the skill-sets of successful candidates.
About you
Applicants must be BACP, UKCP or HCPC accredited (or eligible) and a commitment to providing a range of counselling interventions for women and girls who have been subjected to gender-based violence. The successful candidates will be able to demonstrate an understanding of the following: gender responsive approach, trauma focused, holistic therapeutic responses and multicultural competencies. Facilitating recovery and responding to a diverse client group with multiple cultural identities.
Further Information
We offer regular clinical supervision, as well as excellent training and development opportunities including access to an on-going CPD programme within a supportive multi-cultural feminist organisation. WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Scheme.
All applicants who are invited to interview will be required to provide original documentary evidence of the clinical qualifications and / or professional body membership.
These posts are subject to satisfactory references and a DBS Check.
WGN is an equal opportunities employer.
The above posts are exempt under the Equality Act 2010, Schedule 9 and Part 1
The client requests no contact from agencies or media sales.
Thank you!
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
The deadline for applications is the 17 November 2024
Interviews will be held 26 November 2024
Thank you!
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You will focus on providing debt and money advice and casework but will also have a strong understanding of wider advice issues that are impacting your clients including benefits, housing and energy. Your advice will help people to understand their rights and responsibilities by exploring their problems in depth, proactively encouraging clients to take responsibility for completing actions to resolve problems themselves and taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
The deadline for applications is the 17 November 2024
Interviews will be held 22 November 2024