Case Manager Jobs in England, United Kingdom

We are looking for a People and Policy Partner for a fixed period of 1 year in the People and Organisational Development team to support us in our exciting mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond.

We are very proud of our innovative strategy and you can visit our website for more information about our work.

Role overview

To be an integral part of the people team giving advice on a range of complex ER issues to employees and line managers. This is a specialist role that will look pro-actively to make improvements to policy and employee relations. There is also a generalist element to this position whereby the role will support day-to-day HR functions as part of the people team.

What will I be doing?

• First point of contact on IOP’s ER issues and responses
• Project manager for IOP HR policies, assessing and updating them on an ongoing basis
• Managing employee relations’ activities, ensuring that outcomes are proportionate, reasonable, timely and in line with legislation and the Institute’s policies
• Guiding, advising and assisting management and senior management through employee relations processes
• Providing people management advice, support and coaching to line managers, to enable them to fully undertake their people management role and ensure they are fully aware of the risks/implications associated with their decisions e.g. sickness absence management, recruitment, disciplinary issues, performance management, grievances, flexible working, etc.

About you...

The role is ideal for someone with strong generalist HR experience and excellent knowledge and understanding of UK employment legislation, key HR legislation and HR systems to appropriately advise and lead on ER cases. Ideally you would need to be CIPD part qualified or studying towards a qualification.

We are looking for an organised and dependable individual who has a proven ability to work within a small team, and who can communicate effectively with a wide range of people both in written and oral form. 

Strong interpersonal skills with ability to listen, discuss, negotiate and provide advice on difficult, complex or sensitive issues is essential.

Who will I work with?

• Internally, the role works across all departments as well as IOP Publishing HR and Finance
• Externally, the role works with employment lawyers, occupational health providers and EDI professionals

Ideally, we at the IOP hope you’ll apply if your skills include:

Essential Criteria

• A sound knowledge of employment legislation and its application
• Strong sense of professional boundaries and the importance of confidentiality
• Strong interpersonal skills with ability to listen, discuss, negotiate and provide advice on difficult, complex or sensitive issues
• Experience working in a busy and varied role in a fast-paced environment, autonomously
• Strong working knowledge of employment law and HR best practice
• Absolute attention to detail
• HR qualification
• Strong sense of professional boundaries and the importance of confidentiality

Nice to have

• Level 5 CIPD qualification (or working towards it)
• Experience using HR systems, ideally iTrent (Electric Theme)

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer, and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. 

There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, gym membership, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Generous annual leave plus (25 days starting as a standard plus floating bank holidays)
• Flexible working

To apply for this role please click the link below, best of luck with your applications!

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

About Us

Hibiscus Initiatives is a passionate, women-centred organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the criminal justice and immigration systems. As an organisation, we have distinct expertise in working with marginalised migrant women in prison and in the community, and with detainees from all genders in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives - particularly those who have experienced prisons, international and community resettlement and trafficking. 

We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices so their experience is recognised by those making policy decisions.

Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles. 

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities and offer wellbeing classes and activities, clinical supervision, an Employee Assistance Program and other benefits to support staff wellbeing.

[This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010]

About the Role

We are now recruiting for a dedicated Through-the-Gate Project Worker to join our Criminal Justice and Detention Services team. This role will provide specialist support to migrant women being released from prison or detention into the London area and beyond.

The Through-the-Gate Project Worker will act as the main point of contact for referrals for women being released from prison or immigration removal centres. The role will involve managing a caseload of up to 15 migrant women who are in contact with the criminal justice system and / or under immigration restrictions, helping them to prepare for release and supporting them to resettle in the community afterwards.

The successful candidate will be responsible for developing and maintaining effective working relationships with statutory, partner and other voluntary organisations to maximise provision of support for women being released from prison/detention. The post-holder will also work as part of Hibiscus’ Safe Homes for Migrant Women project team, to improve provision of safe and secure housing for Black and minoritised migrant women.

[Please note: Successful candidates will need to have been resident in the UK for a minimum of 3 years to ensure the clearance process is authorised. The post holder will be subject to checks by the Disclosure and Barring Service and HMPPS security vetting]

Salary 
£26,500 - £31,000*

*Starting salary negotiable up to the mid-point of the band, depending on experience

Team
Criminal Justice and Detention Services

Duration
Fixed term contract to March 2026 (with potential to extend)  

Hours
Full-time (35 hours per week)

Location
Hibiscus Head Office, London with frequent travel to and work from prisons and detention centres

About You

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration and/or the criminal justice system.

The successful candidate will have significant experience working directly with women affected by the criminal justice system, the immigration system, or violence against women and girls. Experience working in a prison or detention setting would be an advantage.

They will be able to demonstrate trauma-informed, gender-responsive practice and maintain clear boundaries with clients; managing challenging behaviour with empathy. The successful candidate will have experience of working in partnership with statutory and non-statutory organisations, and proven ability to engage and influence a range of stakeholders.

They will demonstrate a commitment to Hibiscus's ethos aims and objectives, including having an intersectional and anti-racist approach to the work and a comprehensive understanding of one of more of Hibiscus’ key work areas; criminal justice, immigration and migrants’ rights, racial justice, and/or VAWG and gender justice.

St Catherine’s, the newest and largest mixed undergraduate/graduate college within the University of Oxford, is seeking to appoint a Data and Insights Officer to join its friendly, dynamic Development Office.

The Data and Insights Officer will play a critical role in shaping the success of the College’s fundraising and alumni relations initiatives, including our immediate focus on reopening key buildings.

Tasks include managing alumni data, conducting donor research, and providing key insights to drive fundraising strategy and donor and alumni engagement.

The ideal candidate will have excellent organisational skills, an analytical mindset and strong communication skills. They will also have a proactive, resourceful and collaborative approach to work, with a genuine curiosity for data trends and insights.

The salary is set within the range £30,487-£33,966 per annum, comprising 35 hours per week. In return, we offer a range of benefits including lunch without charge, free use of the College gym and travel season ticket loans.

Job Title: Lead Move on Worker

Location: London - closest station: Vauxhall

Assignment: 2-3 months, with the possibility of rolling on a monthly basis

Rota: Monday to Friday - 09:00-17:00

Pay: £17.95 + holiday pay = £20.12

or £22.50 via umbrella

Service overview: Homeless Assessment hub in central London! In this role you will be one of the experienced heads on the Move on team that supports clients at the 28 bed assessment hub, readying them for move on and helping clients to obtain longer term accommodation. The service supports clients who have been referred by the local authority and outreach teams. The aim is to assess clients, provide support for their needs and find accommodation for them within a 28-day period. This is not always possible due to the complex nature of move on, but the service plays a pivotal role in the lives of many homeless people.

The successful candidate will:

• Responsible for the continual improvement of service effectiveness, ensuring that service users or internal customers receive a high-quality outcome-focussed service.
• Responsible for maximising the contribution of all workers (paid and unpaid) within the team to the overall effectiveness of the service.
• Support staff, trainees, students and volunteers, including appropriate action to address problematic standards of performance or conduct in accordance with service procedures. Ultimately this will sit with the manager but as an experienced worker, you will be supporting the manager with highlighting concerns and supporting the team with tricky cases
• Responsible for supporting the project and support workers including key-work, case recording, face to face work, group work, advice giving, advocacy and other interpersonal work.
• Shared responsibility for the operational management, this will be shared across yourself, another lead worker and the service manager
• Responsible for achieving, monitoring and contributing to the review of the performance targets and standards for the team.
• Responsible for the provision of timely and accurate information, reports and analysis to Lead Manager and Area Manager.
• Responsible for the promotion of best practice, including person centred support planning and effective casework management.
• Responsible for maintaining good working relationships with other teams as appropriate.
• Responsible for representing the service at other external meetings as required.
• Responsible for meeting the targets in the areas of Education, Training and Employment / move on of the service users /and other Key Performance Indicators.

Things to be aware of:

• Dogs allowed in service - all safe & friendly.
• No smoking service but clients do smoke in rooms - bit of an ongoing battle!

If you are interested, please apply ASAP, this position is going to be a popular opportunity!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Engagement and Support Project Worker North and South opportunities available 

North Based Location: Main base is Peterborough with one day per week working in our Wisbech or Huntingdon drop in 

South Based Location: Main base is Cambridge with one day per week working in our Ely drop in

Salary: £26,000 to £29,000 per annum 

Full time (35 hours) or Part time (24 hours) working available

The Opportunity

Centre 33 is looking to recruit an Engagement and & Support Project Worker, with significant practical experience of working with young people. A track record of providing practical and emotional support and guidance is a must as this is an integral part of the Centre 33 'Someone To Talk To' service. Your role will be to deliver excellent, safe, impactful and responsive information and support services to young people while developing good local links with other organisations supporting young people and the community.

Purpose of your job

You will be part of a team providing an open access 'one stop shop' at our Drop ins, offering information and on-going support to young people (aged 13-25), about how to make informed choices about their emotional wellbeing, work, education & finances, housing and sexual health. You will have wide-ranging and demonstrable experience of working with a complex case-load, assessing risk and need, and also of partnership working.

You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.

We are a youth movement for young people with refugee experience to build community, become leaders and flourish in the place they call home.

There are thousands of displaced young people arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. 

Our activities include:

• Residential Programmes

• Leadership Training Programme

• Youth Hubs

RESPONSIBILITIES

Fundraising (70%)

• Support the CEO with writing creative and engaging applications and reports to Trusts and Foundations.

• Research and identify new prospects within Trusts and Foundations, and engage with potential and existing contacts by phone and email.

• Maintain the fundraising database and keep track of targets against organisational budget.

• Support on the planning and delivery of fundraising events and challenges that resonate with our supporters.

• Where the opportunity arises, develop new fundraising campaigns and asks to engage donors and new supporters.

• Create and maintain fundraising material and content, including cases for support, crib sheets, template reports, and supporting information as required.

Social media, communications & storytelling (30%)

• Working with the staff and volunteer team to deliver our regular social media activity, reflecting the impact of our work and engaging both new and existing supporters.

• Develop graphics, images and other assets as required.

• Follow the latest news and trends to identify and engage quickly with any opportunities to share our story or capture new ones.

• Build relationships with staff and volunteers to capture case studies that demonstrate the impact of our work.

• Responsible for collating and sending out newsletters.

• Convey our key messages succinctly and effectively.

• Develop passionate, emotive stories about our work that can be used to fundraise and report to key funding partners.

• Create copy and design for assets like flyers as and when required under the guidance of the CEO and Marketing & Communications Lead.

ABOUT YOU

• Proactive, enthusiastic and collaborative, with a can do/let’s get this done approach.

• Excellent written and verbal communication skills

• Experience of creative, outstanding storytelling with the ability to tailor messages to different audiences 

• Passionate about supporting refugees and people seeking asylum, and aligned with OSH’s values.

• Online/digital communications experience to engage both new and existing audiences, growing the number of beneficiaries, volunteers, and supporters

• Experience in managing social media, creating engaging content and engaging with others online 

• Experience of using design tools such as Canva

• Knowledge and understanding of the use of social media platforms including Instagram, TikTok, LinkedIn, Bluesky and Facebook and social media management/scheduling tools like Hootsuite.

• IT literate, including Google Drive, Docs & Sheets, and knowledge of or willingness to learn about Wix and SEO

• Ability to work within a team as well as remotely

• Ability to visit our stakeholders and capture their stories

• A keen eye for detail and accuracy

• Excellent time-management skills are essential as the role requires managing day-to-day social media interactions and funding applications

• Experience of capturing and editing photo and video 

Do you want to make a positive difference to the lives of others?

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important.

So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be face-to-face work as part of the job, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Any travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light Card.

We are looking for a focused individual to join our caring, passionate, and diverse team as an Autism Advisor, as part of our well-established and successful Autism Service for adults with Autism without a learning disability.

Our Autism Advisors offer a waiting well service, working to ensure that our Hub members are offered information, advice and guidance and other appropriate support as early as possible via our workshops and groups.

This role gives challenge and satisfaction and will suit someone that has:

· Knowledge and awareness of issues relating to autism

· Awareness and understanding of mental health issues

· Excellent interpersonal and communication skills

· Ability to work as part of a team

· Commitment to equality, diversity and inclusion

To apply, please either complete an application form or send a CV with a statement explaining how you meet each of the criteria on the person specification. The advert is also available on our website. Completed applications can either be sent through CharityJobs or emailed to our general address (available on our website).

Please see the Job Description and Person Specification for more information about the role.

Barnet Mencap is committed to equality, diversity and inclusion and the safeguarding of children and adults at risk.

The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997

About Lincoln SU

Predominately, as a Charity, we aim to ensure that all our members get the most out of their student experience at the University of Lincoln, whatever their interests or aspirations. We support students in numerous ways, such as facilitating a range of opportunities for extracurricular activities including sports and societies and volunteering opportunities, as well as engaging with Campaigns Groups, academic representation and running an Advice Centre advising on financial, academic, housing and wellbeing concerns. We have been blessed with a highly engaged staff team who all work to understand that they are making a real change to our members’ lives every day they come to work.

In addition to our Charitable work, the Charity oversees four trading subsidiaries. These companies range from providing licensed trading facilities for Students and the local community in our Engine Shed, Towers, and The Swan operations, to providing an accreditation scheme as well as a very successful tech company. The profits from these commercial companies are then re-invested into student opportunities and support.

We are looking for staff who want to work in a challenging but unique sector, who have the right culture and professional standards that we need to drive the organisation forward in to the future. We have fun and aim to create an exciting, vibrant and diverse working environment, whilst maintaining high professional standards and ensuring expectations are met.

Within this role you will support the Student Advice & Support Manager to run a professional advice service and Housing Accreditation Scheme, and delivery of high quality, independent advice and support to our members. Within the Housing Accreditation the role supports with administration, marketing and diaries.

About the Role

This is an exciting opportunity for a Student Support & Advice Coordinator to join a fast growing, dynamic and award-winning organisation. The University of Lincoln Students’ Union is a not-for profit, value led organisation which exists to represent the interests of the 17,000 students and support their wider student experience through extracurricular activity.

In this role you will support the Student Advice & Support Manager to run a professional advice service and Housing Accreditation Scheme, and delivery of high quality, independent advice and support to our members. Within the Housing Accreditation the role supports with administration, marketing and diaries.

Details of this post and of all our vacancies, plus details on how to apply, can be viewed on the Lincoln SU website. 

If you have any queries or if you require any reasonable adjustments to be made throughout the recruitment process, please contact us.

Interviews for this role are being held on an ad hoc basis, therefore we encourage applicants to apply promptly to avoid disappointment.

The University of Lincoln Students' Union is committed to being an equal opportunities employer.

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C. 

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.  

Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across identified areas within Eastern ODN. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensure that service users are referred and supported through hepatitis C treatment and care. 

This post will require extensive travel across Bedford and Luton (and the surrounding areas) and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £28,000 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Monday 6th January 2025

Are you an experienced accredited Adviser?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to ongoing training/development as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) - Essential

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Job Title: Peterborough and Fenland Paid Peer Supporter

Salary: £20,800.00 (FTE)

Working Hours: 18 - 21 per week

Contract: Fixed Term until 31st January 2026

Location: Peterborough and Cambridgeshire Based with occasional home working

Benefits:  NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

Our NCT Birth Feeding and You project is commissioned by Peterborough City Council and Cambridgeshire County Council, to offer infant feeding and emotional wellbeing support across the region in both community and hospital settings. The support is delivered by staff and volunteer peer supporters.

We are seeking a capable paid peer supporter to be responsible for providing peer support to families in our community groups, at other community venues and occasionally in the postnatal wards in Peterborough and Cambridgeshire.The post holder will be working out in the community. It will include daily travel across the Cambridgeshire region (expenses will be reimbursed). Homeworking is required to complete administrative duties.

About the Role

Working closely with the NCT Birth Feeding and You team, you will be responsible for providing peer support to families in community settings and occasionally postnatal wards across Peterborough and Cambridgeshire.

Some of the key responsibilities of the role include:

• • To provide breastfeeding and perinatal peer support to parents and families in line with the NCT peer support code of conduct.
  • Support in delivering inductions for volunteer peer supporters.
  • To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.
  • To attend regular supervision/support sessions.
  • To provide follow up support to women who request it, via telephone call 48 hours post discharge from hospital.
  • Collecting data as and when required including case studies and narrative of work on the wards.
  • Follow designated Safeguarding procedures.

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of at least 3 months. The training can be undertaken within your working hours. Additional training will be provided, covering emotional wellbeing and perinatal support.

The role is 18 - 21 hours per week, and can be split across 4 or 5 working days however, could include occasional evening and weekends. This is a community-based role, with regular travel across Peterborough and Cambridgeshire and some homeworking to complete administrative duties.

About you

• Can you work at pace and juggle a number of different priorities?
• Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
• Do you want to join an amazing Charity that supports parents across the UK?
• Would you like to be part of an amazing team of passionate staff?

 
What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 11.59pm 02/01/2025

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Education Officer post offers an exciting opportunity for someone to play a key and visible senior role within the postgraduate education support staff team in the Education and Training Division. Anna Freud works in academic partnership with UCL, a world-renowned, Russell Group university, as the awarding body for its postgraduate programmes. The UCL-Anna Freud collaboration leads on the delivery of a successful portfolio of academic research and clinical programmes.

The Education Officer carries managerial responsibility for the day-to-day administration of all programmes/modalities within their remit. They will also oversee the work of a wider team of Programme Officers dedicated to the delivery of UCL programmes in the Postgraduate Studies team. The post-holder will be responsible for a range of tasks including programme organisation, delivery of assessment, examinations and awards, managing the work of a team, timetabling, supporting the student experience and their general wellbeing, committee servicing and undertaking other relevant duties as and when required. They will also be expected to meet the demands of supporting innovative, teaching and learning programmes that include the use of Digital Education to support accessible learning through a mix of in-person and online teaching.

The ideal candidate will have excellent knowledge and experience of providing high quality programme administration, including leading on the delivery of key elements of the student lifecycle and ensuring a high-quality service to prospective and current students, as well as programme staff. The post-holder should be experienced in the use of HEI systems like SITS, Moodle (or other similar Virtual Learning Environments) and online platforms to support the delivery of teaching and learning (e.g. Zoom, Microsoft Teams, etc.). They should also be familiar with processes and procedures commonly used to support programme delivery. This coupled with a strong understanding of lengthy and complex academic regulations,

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, at our London site (4-8 Rodney Street, London N1 9JH). The post-holder will be expected to prioritise in-person attendance at team meetings and events, as well as being available to support any in-person teaching days as required.

Contract duration

Permanent

Closing date for applications

Midday (12pm), Monday 6 January 2025.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 9 January 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Wednesday 15 January 2025.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

Background

The Maypole Project supports children and young people with complex medical needs and their families across the UK. Our vision is that all families with a child with complex medical needs will have access to our support from diagnosis, for as long as they need.

Our unique model provides emotional and wellbeing support through counselling and therapy services for parents/carers, siblings and other adults involved in caring for a young person with complex medical needs. 

The Maypole Project has been providing vital services to families for over 21 years and is in an exciting phase of development. We are expanding our management team to provide the capacity needed to grow and extend our provision to meet the needs of more families who would benefit from our unique model of support.

Role Purpose

As a member of the senior leadership team, the role will have strategic and operational oversight of all clinical and therapeutic services and activities, ensuring the Maypole Model of support is delivered effectively, to high-quality standards and is appropriately resourced. Working to the Maypole vision to provide access to support for everyone who needs it across the UK, through appropriate outreach, the role will work closely with colleagues and external partners to support the development and expansion of our service offer to meet the needs of families and grow our income.

Key Responsibilities

Service Management

• Line Management of the Senior Counsellor, Senior Child Therapist, Activities Manager and Clinical Supervisors.
• Overall management of the Therapies team, fostering positive communications through regular team meetings/socials, and building a collaborative and collegiate working culture across the organisation.
• Ensure all staff receive appropriate training and have access to further professional development opportunities.
• Holding a counselling caseload of 3-4 clients, in line with postholders professional qualifications and experience.
• Oversight of all enquiries and referrals from initial contact, through assessment and end of support, with assistance from the team administrator.
• Facilitate the provision of a Clinical Supervision for the therapies team.
• Act as Designated Safeguarding Lead (DSL) for the organisation ensuring safeguarding cover is always available via nominated deputies in your absence.
• Contributing to case conferences as required and convening internal “Maypole Team around the family” meetings to discuss our work and ensure seamless working both within Maypole’s provision and with external providers as necessary.
• Contract management: act as the main point of contact for our contractors with which we have service level agreements for the provision of therapy services.
• Data: Manage the client database and associated systems for recording of clients in relation to appointments, payments and impact reporting.
• Ensure premises are fit for purpose for therapy services and activities programmes, ensuring adherence to health and safety regulations, accessibility and confidentiality policies, in liaison with Head of Developments, CEO and other responsible personnel.
• Business/Service Development
• Contribute to strategic and operational plans for business and service development including delivering the aims of our strategic plan for growth in the following areas:
  •  service uptake and expansion across a wider geographic area
  •  developing service provision, quality and resourcing
  • development of training and other consultancy services to external professionals
• Monitoring and Evaluation: ensuring standardised ways of recording data and disseminating the impact of our services in communications to a range of stakeholders including for contracts/grants as well as for key supporters and internally the Board and staff team.
• Support the CEO and Head of Development in developing external relationships and partnerships, instigating discussions regarding potential new contracts and partnerships and opportunities for collaborative working.
• Act as an Ambassador for The Maypole Project, advocating and promoting our work throughout relevant networks. Working with the Head of Development, seek opportunities to give talks and presentations to a range of audiences with the aim of building relationships with external contacts and potential partners.
• Reporting: provide written reports as required for the CEO, Board of Trustees, funders and contract clients.

Finance

• Contribute to setting the annual budget for therapies and activities.
• Monitor monthly income and expenditure accounts for therapy services, highlighting any discrepancies or potential for significant over or underspends.

General responsibilities

• Attend regular supervision, line management and whole team meetings.
• Adhere to the codes of ethics and practice adopted by The Maypole Project, in line with our service model and with other relevant Counselling Professional bodies.
• Comply with legal and statutory requirements including the Data Protection Act, Health and Safety at Work Act (always ensuring H&S of self and others).
• Comply with all organisational and departmental policies and procedures.
• Undertake the required CPD as identified in annual appraisals and line management processes.
• The postholder is expected to carry out additional duties commensurate with the role.

We are actively recruiting for a permanent HR Advisor, to join an education organisation based in South West London. In this role you will be part of the well established HR Advice team who provide advice, guidance and assistance on HR policies, procedures, and legislation across the HR lifecycle. The aim of the team is to develop strong employee engagement through good management practices.

Your role will be to provide robust HR advice to managers, articulating the risks and benefits. You will also be responsible for managing casework from informal stages and investigations through to hearing and co-ordinating employee relations issues. Existing experience across the HR lifecycle will be essential, with a particular strength and experience in advising on policies and procedures, and managing employee relations case work such as disciplinaries, grievances, sickness absence and performance management.

You will need a sound working knowledge of employment law with the professional credibility to advise and coach managers with a strong customer service focus to provide a proactive and pragmatic professional advisory service to a variety of stakeholders.

If you are interested to join a friendly, professional team with lots of opportunity for career development and growth, please get in touch ASAP.

Hybrid working arrangements available.