Case Manager Jobs in England, United Kingdom

Job Description

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker – Remotely – however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related inquiries becomes second nature

· Co-ordinate and action messages in the Patient services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain that Patient services documentation is updated with clear and concise details

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / Patient Stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day running of the Fundraising Service to include planning and organisation of the fundraising activities programme and deal with related telephone calls, emails, social media etc. Maintain effective communication with the fundraisers whilst adhering to GDPR

· Support Patient Services Manager with Administrative tasks/requests

Person specification:

- Full Driving Licence with access to a vehicle

- Healthcare knowledge advantageous but not essential

- Educated to GCSE level minimum

- Excellent verbal and written communication skills

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative as well as part of a team

- Excellent attention to detail and accuracy

- Professional, methodical and thorough approach to work with a Friendly and polite manner

Position: Senior Campaigns Officer
Type: Full time (35 hours a week), Permanent
Location: Office based in London with flexibility to work remotely
Salary: £32,301* per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320  after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.

Whether it’s about making sure people access groundbreaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as a Senior Campaigns Officer you’ll be working directly on campaigns to empower, inspire and mobilise our community to become change makers.

Do you want to craft digital campaigns that hit the right note, emails that pack a punch and bring energy and creativity to our campaigning? Are you keen to join a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and develop activities to embed co-production throughout our work?

If this sounds of interest we’d like to hear from you.

Closing date for applications: 9:00 on Thursday 21 November 2024

Anticipated interview date: Friday 6 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers.  Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities.  Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.

The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses.  As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.

There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions.  This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements. 

The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.

This role would suit someone with a key worker, social worker or teacher background.

Key Responsibilities – Project Lead

Line Management

· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.

·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources

· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives

· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes

Project Management

· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London

· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects

· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.

Family Services Development

· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.

· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.

· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services

· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system

· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated. 

· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community. 

Key Responsibilities – Supporting Families – Direct support of families

Providing individualised support

· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc. 

· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.

·Promote CAAS parenting resources, both in person and online.

· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary. 

Facilitating Workshops and Training

· Deliver training to professionals in schools, education settings and the community.

· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course. 

Drop-In Support Co-ordination

· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years.  Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online.  You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.

Key Responsibilities – Liaison and Consultation

Outreach and Representation

· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.

·Participate in community outreach efforts, including attending SEND specific local events

· Liaise with local professionals to create and sustain partnerships and coordinate services.

· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.

· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.

Knowledge Management and Advocacy

· Remain up to date with all organisational services for accurate representation and consultation.

· Stay informed about existing support services in NW London.

· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.

Key Responsibilities - Organisational

Client Documentation and Communication

· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.

· Enforce and comply with GDPR standards for all data handling and communications.

· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.

Professional Development and Team Collaboration

· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.

· Participate in monthly supervision to enhance service quality and personal development.

· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.

· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.

· To actively participate in and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.

Person Specification - Essential

· Previous experience managing people and projects.

· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.

· Have clear and confident communication skills, to represent the organisation effectively both internally and externally.  Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.

· Robust knowledge and experience of safeguarding practices and risk management.

· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.

·Show the ability to manage a diverse workload with competing demands

· Exhibit the ability to monitor and evaluate work effectively.

· Be proficient in computer software, as much of the work is managed through technology and computer systems.

Person Specification - Desirable

· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.

· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.

· Voluntary Sector Experience.

· Counselling, facilitation, or coaching skills.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis. 

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure. 

PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE

Voluntary Action Harrow is looking for a Health & Social Inequalities Co-ordinator and Trainer to work within our Stronger Communities Team.

Stronger Communities aims to remove barriers to accessing healthcare, increase community engagement and co-production, and reduce health inequalities in the borough of Harrow. This role involves developing and delivering a comprehensive portfolio of training sessions focused on Health and Social Inequalities, including Make Every Contact Count (MECC).

Responsibilities

• Develop a portfolio of training sessions covering a range of topics, particularly related to Health & Social Inequalities (including Make Every Contact Count (MECC)).
• Liaise with internal colleagues to ensure training content stays accurate
• Build effective working relationships with a wide range of  stakeholders including residents, voluntary, community and faith sector organisations, social enterprises, local NHS services, and statutory sector partners
  Liaise regularly with these partner organisations to identify and address training needs
• Deliver accessible training sessions both online and at venues in a way that empowers participants and increases their confidence, knowledge and expertise.
• Support in the promotion and communication of training sessions
• Manage, organise and support representation at community meetings, forums and networks, encouraging attendance.
• Meet defined targets for numbers of sessions and participants
• Seek feedback from participants and use this to continuously improve the training offer
• Manage and maintain comprehensive records of sessions delivered and participants feedback
• Contribute to ensuring that service performance standards and targets are met
• Evaluation of training, including case study and impact reports
• Identify and report evidence to support community insight
• Support other staff and volunteers to deliver training if and as required
• Contribute to the design and delivery of internal training when required
• Maintain and update records on our database.

Skills, Competencies and Behaviours

• Ability to identify key elements of effective training and utilise a variety of tools and methodologies.
• Skilled in recognising and addressing health inequalities
• Proficient in delivering training sessions, ensuring participants fully understand the material.
• Strong communication skills with clients, colleagues, and agencies from diverse backgrounds.
• Experienced in working collaboratively within multi-professional and multi-agency settings.
• Capable of maintaining accurate records and documentation.
• Effective time and diary management skills.
• Competent in navigating complex local community relationships and politics.
• Able to liaise effectively with colleagues, ensuring clear communication and information sharing.
• Experienced in supporting and empowering staff and volunteers.
• Strong ICT skills (Including Teams and Zoom), with adaptability to new systems and tools.
• Demonstrable experience and, ideally, qualifications in training (e.g., Train the Trainer, Award in Education & Training).

Listening, Verbal, Written and Presentation Communication Skills

• Training skills, ensuring that participants have understood
• Able to communicate well with clients, colleagues and other agencies
• Able to work in partnership in multi-professional and multi-agency settings
• Able to keep accurate records
• Able to effectively manage your time and diary
• Ability to negotiate complex local community relationships and politics
• Effectively liaising with colleagues and ensuring others are kept informed
• Supporting and empowering staff and volunteers
• Strong ICT skills, including adaptability to new systems and tools

Who are we?

Voluntary Action Harrow Co-operative work with the local community providing information, training and guidance.

Based in Harrow, we are a not-for-profit co-operative owned by our workers. We have in-depth knowledge of the local area and of who’s doing what. Our members collectively have over 35 years’ experience in the voluntary, community and social enterprise sector, specialising in capacity building in a variety of different organisational development areas.

We’ve worked with a diverse range of local organisations, from small community groups, to regional and international charities. We also run, manage and co-ordinate projects, working with local people and groups to help them make a difference in their local community.

Support available to the successful candidate

You will be working within the Voluntary Action Harrow Stronger Communities Team, who hold a huge amount of knowledge, training templates and have good relationships with charities and community groups across Harrow.

Equalities & Accessibility

We aim to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

This role description can be requested in large print.

Application Process

CV outlining related work experience, responsibilities and qualifications
Cover letter covering why you want to work with us and the skills and knowledge in the job description.

We are seeking experienced, passionate candidates to join an exciting new project working within a Family Hub setting. These roles will work closely with women and families providing coaching support to improve wellbeing throughout the perinatal period, and establish good foundations for family health moving forward. This role will work as part of a team from Mind In Enfield and Barnet, and alongside other statutory and non statutory services within Family Hubs across the Borough of Enfield. 

You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them.

All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker (Community Connector – Assessment and Engagement Team)

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for three Support Workers (Community Connectors – Assessment and Engagement Team) to join our team. We have three positions available in Aylesbury.

Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance use, the Recovery Agenda and the problems caused by alcohol and drug misuse.

Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety.

We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

Key Details

Salary: £39,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis). 

Contract type: This is a full time role. Some flexibility on hours may be available.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.

About the Role

Reporting to the Data Manager, you’ll collect, organise, study and communicate supporter and campaign data to provide insights to help colleagues across Good Law Project win campaigns and cases.

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Experience working with relational datasets, Google Analytics 4 (or Adobe), spreadsheets and a data visualisation tool. 
• Proficient using tools to clean, manipulate, and analyse data effectively.
• Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members.
• Ability to create clear and informative data visualisations (e.g., graphs, charts, dashboards) that tell compelling stories.
• Project management skills to plan and prioritise tasks, meet deadlines, and ensure the successful execution of data analysis projects.
• Working knowledge of current data protection legislation to ensure that your work is fully compliant with all GDPR requirements and where to seek additional guidance.
• Experience using scripts to query datasets.

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

We have an exciting opportunity for a Caseworker to join the Hampshire & Isle of Wight team working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You are able to work a hybrid with 3 days working from the office in Southampton and 2 days working from home.

As a Caseworker you will:

• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.
• A driving license and access to a vehicle as this is considered an essential requirement as this role involves regular travel

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Cornwall based Caseworker to join the Multi-Crime team in Devon & Cornwall, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based and is open to applicants living in Cornwall. Regular travel will be required both to our office in Plymouth & throughout Cornwall, with occasional travel to Devon. Usual working hours will be Monday to Friday 9am to 5pm, however you will need to provide cover 1 day per week working 10:15am to 6:15pm on a rota basis & there may be an occasional need to work outside core hours to meet the demands of the role.

As a Caseworker you will:

• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as domestic abuse, sexual violence, hate crime and anti-social behaviour
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.
• A driving license and access to a vehicle as this is considered an essential requirement as this role involves regular travel
• Please see attached Job Description and Person Specification for further details. When completing your application form, please pay particular attention to the essential shortlisting criteria on the job description as these will inform decisions on who is shortlisted for interview.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Description: Project Officer

Reporting to: Project Manager 

Base: Milton Keynes 

Job Type: Fixed Term 12 months’ with potential for extension 

Salary: £21,500 - £22,500 The National Energy Foundation 

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings. 

Role Summary 

Our Project Officers are fundamental to the successful delivery of NEF’s programmes and projects. You will be responsible for core project deliverables, which will likely include significant contact with customers, members and funders of NEF. You will provide advice and guidance to the public through our helpline and case management services, managing a caseload of live customers throughout their end-to-end journey with NEF. You could be involved in any one of our work streams, which could include liaising with people in fuel poverty, young people and those seeking support and advice on how to reduce the carbon foot print of their home. 

Alongside this, you could be delivering awareness sessions or training to employers or the public; certainly, you’ll be representing NEF at public meetings and events. This role is very much about communication and people, but you’ll also need be organised, diligent and able to navigate various systems and processes. 

Key Responsibilities 

• Provide residents with information and advice via our telephone helpline, including checking their eligibility for grant funding for energy saving measures and making onward referrals to installers. 

• Provide advice regarding energy efficiency and fuel switching. 

• Prepare and deliver training to a range of audiences, providing information on the programmes and funding available. 

• Liaise between householders and their chosen installers to ensure the smooth installation of appropriate energy efficiency measures. 

• Researching and collaborating with potential clients to join our membership programmes and taking this through to sign up. 

• Manage a range of systems and processes, including relevant CRM systems and/or databases. 

• Adhere fully to NEF Quality Management Systems (QMS). 

• Provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of the programme. 

• Assist the Project Manager with the administration and reporting of projects. 

• Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require. 

• Other activities as agreed with Line Manager. 

Person Specification 

• Ability to work with and for the public in a caring and non-judgmental way. 

• Excellent verbal (including telephone) and written communication skills. 

• An enthusiastic approach and the ability to work both individually and as part of a team. 

• The ability to engage with people confidently and effectively; remotely, one-to-one and in groups. 

• Highly organised, with a methodical approach to projects and a keen eye for detail. 

• An interest in energy saving, energy efficiency and renewable energy (although training will also be given). 

• Ability and willingness to travel. Regular travel to events is a feature of the job, particularly during autumn, winter and spring. 

• Ability to work outside of office hours, by arrangement. 

• Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365. 

• Possession of a full UK driving license and use of a car with business insurance cover. 

Desirable (not essential) 

• A degree in a building or energy related subject or one where public health features as a major strand. 

• Experience of working with vulnerable adults. 

• A degree in a building or energy related subject or one where public health features as a major strand. 

• Experience of working with vulnerable adults. 

The Sunday Times Best Places to Work 2024

Based in Hayle, we are looking for a new team player to join this high performing team who deal with all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets.

Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.

An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.

MAIN DUTIES AND RESPONSIBILITIES:

i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.

ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided.

iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.

iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.

v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-

a) Dog Walking

Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.

b) Home Checks

When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).

c) Short Term Fostering (stf)

To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.

If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.

If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.

d) Long Term Fostering (ltf)

Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.

e) Pet Care

When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.

f) Talks

To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.

g) On-call

To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line. Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable. A day in lieu will be given for working bank holidays.

Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday.

On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all petitioners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

About this role

We are pleased to advertise for a Head of Death Penalty Projects- US to oversee our work against the death penalty in the United States of America. 

Reprieve has worked against the death penalty since our founding. In recent years we have built a particular specialism in issues relating to lethal injection, the most popular execution method in the US. Lethal injection has been touted as more humane than other methods – a modern, clean, clinical way to execute. This couldn’t be further from the truth. Lethal injection executions go wrong more often than any other execution method, often resulting in prolonged and torturous executions, commonly known as “botched” executions. Through our work we aim to dispel the myth of the humane execution, working with allies across medicine, business and other sectors to end the misuse of medicines and medical technology in executions.

The existing portfolio of work includes litigation, investigation and analysis, corporate engagement, a wide range of public and private advocacy, and developing and maintaining world-leading expertise on execution methods, particularly the jurisprudence and science relevant to lethal injection.

Contract, location and salary

The role is a full-time, permanent position with a salary of £59,226 per annum less any required deductions for tax and national insurance.Reprieve operates a hybrid working model and we require staff to work a minimum of 40% from the London office and the rest of the week from home. There is the opportunity for international travel in the role.

 Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of non-financial benefits to employees. We welcome applications from a range of backgrounds. You can learn more about Reprieve’s salary structure and ethos on our website. 

Full details and how to apply

Please see the job description for full details including a person description. Applicants should complete and submit an application form, and the deadline for applications is 17 November 2024. Applicants must have the right to work in the UK currently and for the duration of the contract. 

Who we are: 

Founded in 1992 by a group of mental health professionals, Working Well Trust was established to address the issue of low employment rates for people who have experienced mental health issues.  Since starting we have seen advances in the specialist support offered to people seeking employment and a change in cultural attitudes towards mental health.  

In the last few years we have adapted this approach to work with people with Autism (ASD), people with learning difficulties, physical disabilities or complex issues including homelessness or addiction. 

We focus on four main areas: 

Employment Support – offering support that meets the individual’s needs using both the traditional stepped approach and the Individual Placement and Support (IPS) model. 

Employer support – enabling the recruitment and retention of their employees. 

Social Enterprises – we offer training within social enterprises for people who want to gain a new skill, increase their confidence and be part of a team. 

Business and Enterprise support – providing one to one advice to clients who wish to start up or expand an enterprise. 

Co-production - Working Well remains committed to the principles of the recovery model and continuously improve its services through co-production. 

Role Purpose: 

Work Well is a government funded programme that offers an early-intervention work and health support and assessment service. This provides holistic support to overcome health-related barriers to employment, and a single, joined-up gateway to other support services. 

We work in partnership with mental and/or physical health clinical teams, GP practices and other referral partners who refer clients who are currently in employment but are experiencing difficulties in the workplace and require assistance to help them return to work, remain in work or find new employment. This programme will also support those who have fallen out of work to get the support they need to return to employment. That support will be tailored to their specific needs and circumstances. 

We need a Work and Health Coach to provide highly effective support to individuals and guide them on their journey to returning, remaining or finding new employment while also supporting them to improve their health and wellbeing. The Work and Health Coach will also be instrumental in supporting participants to remove health related barriers by sourcing and funding appropriate interventions. 

Please refer to the Job Description and Person Specification for more details on this role. 

Closing date: 30th September Midday 

Interviews will be arranged throughout the application window, and we may close this vacancy early. 

At Allsorts our mission is listen to, connect and support lesbian, gay, bisexual, trans and exploring (LGBT+) children, young people and their families through youth work, and challenge exclusion, prejudice and discrimination in all areas of their lives.

Allsorts approach to working with children and young people encourages them to learn about themselves, society and others through informal education activities which are challenging and fun. We do this via a three-pronged, young person-centred approach to our specialist services;

·Youth Service

For children and young people offering as groups, activities, residentials, one-to-one and in-school support.

·Parents & Carers Service.

For parents & carers of LGBT+ children and young people

·Training Service

Tackling LGBT-phobia, supporting adults and organisations who work directly with children and young people and offering a range of young people led resources for those committed to building LGBT+ awareness, inclusion and safety

We are committed to creating an organisation that is inclusive, safe, understanding and built by the ideas and experiences of our wonderfully beautifully diverse LGBT+ community.

By placing young people’s voices at the centre of our work and consultations, we ensure that our understanding of their continued and/or changing needs grows with them and informs our service provision.

As CEO you will be leading an energetic and committed team of staff & volunteers who work tirelessly to improve the lives of the LGBT+ young people who access our services, as well as striving to improve the environment in which they live. 

You will need to work closely with the board of trustees and the Senior Leadership team to ensure Allsorts continues to grow and evolve whilst mindful of the ever changing political & economic landscape.

This is an exciting opportunity for a dynamic, passionate and committed candidate to take Allsorts through its 25th year and on to future successes supporting LGBT+ young people in the best way that we can. 

Whilst there is no specific requirement for the successful candidate to identify as LGBT, it is absolutely critical that candidates have an excellent understanding of the challenges faced by LGBT people. 

Job Title: 

Chief Executive Officer

Term: 

Substantive

Salary: 

£65-70,000 per annum depending on experience. 

Accountable to: 

Chair of Trustees

Hours of Work: 

37 hours a week

Annual Leave: 

27 days, plus bank holidays 

Pension: 

Allsorts Youth Project is part of Royal London’s pension scheme and  contributes 8% towards your pension.

DBS &

References:

All staff are subject to an enhanced Disclosure and Barring Service  (DBS) check & references.