Carers Information Centre Manager Jobs in Manchester

Support Coordinator

This is an exciting opportunity to join the team in South Warwickshire, including Rugby.  We’re looking for enthusiastic, motivated and well organised individuals to join the team in delivering a comprehensive Stroke Recovery Service across the region.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11228 Stroke Support Coordinator (two positions)

Location: Home-based South Warwickshire, including Rugby. Extensive travel will be required as part of this role (will include team meetings and other work-related meetings)

Hours: 35 hours per week

Salary: Circa £26,700 per annum

Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 26 January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: Week commencing 10 February 2025.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Service Delivery Coach, the coordinators will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their careers

• Providing personalised information, advice and support to address any needs identified

• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan

• Providing regular reviews to support people in establishing and achieving their own personal goals. 

About You

You will:

• Have a background in a caring and/or charity profession supporting people with disabilities

• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. 

• Have experience of working with people who may have additional communication support needs

• Have the ability to use basic Microsoft system

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. 

Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provides specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

Join the only charity in the UK providing lifelong support for all stroke survivors and their families, providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of our supporters and donors that this vital support can be provided. 

The Association is driven by ambition to improve the lives of everyone affected by stroke. This means they are determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of its people. Guided by an approach to solving inequity in stroke, the organisation is prioritising listening to, and learning from, lived experience across the charity.

The organisation is working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. Particularly from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the charity works.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving its diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Research, Evaluation and Impact Officer

2 posts available

35 hours per week (Requests for flexible or part time working arrangements will be considered).

£29,394.04 per annum if London-based / £26,269.74 if based outside London.

Location: The Children's Society's national office at Whitecross Studios, Old Street, London, or one of our regional offices (currently in Birmingham and Greater Manchester), with hybrid working options available. Alternatively, home-based by arrangement with the ability to travel to the national office as required.

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

Our Research, Evidence and Impact Team is recruiting two new Research, Evidence and Impact Officers to support our work across an extensive portfolio of projects. As well as doing innovative and original research, we collaborate with colleagues to develop the evidence to drive policy and systems change, and with practitioners and managers in our services to support them with independently commissioned evaluation and learning from practice activities. We're also developing new ways to understand, demonstrate and increase the impact of everything The Children's Society does.

OUR TEAM

The Research, Evidence and Impact Team has a vital role in ensuring that The Children's Society retains a clear and authentic understanding of young people's lives, with a focus on what is most important to building or preserving wellbeing. Our charity has been at the forefront of research on children's wellbeing for 20 years, alongside conducting child-centred studies on adolescence, risk and vulnerability (e.g. on Child Exploitation), and child poverty, exploring the issues that jeopardise young people's safety, health and opportunities. We have a track record for innovation (e.g. developing a validated and widely used 'Good Childhood Index') and work with academic partners and other organisations who share our vision of a society built for all children.

Our collaborative culture at The Children's Society means that we often work with colleagues who lead lobbying and campaigning activities, bringing together compelling evidence to drive change - in public awareness and attitudes, and in policies and systems - that can improve young people's lives. We also work closely with colleagues in our services across the country - sometimes to study the issues they see in their frontline work with young people and families, and sometimes to support them when they commission independent evaluations or learning exercises.

The Research, Evidence and Impact Team's work is also pivotal to two flagship reports that The Children's Society publishes every year - 'The Good Childhood Report' and our Annual Impact report.

THE TYPE OF PERSON WE ARE LOOKING FOR

We are currently looking for two early career researchers / evaluators who can make a key contribution to the delivery of research, evaluation and impact projects for The Children's Society. You will be joining a team of experienced researchers to work across a varied and exciting range of projects. You will be involved where your input is most needed - and there will be opportunities to develop fresh skills and knowledge.

If you already have strong research/ evaluation skills and the energy and motivation to learn and develop in a supportive, multidisciplinary team in a leading children's charity we would love you to join us.

To be successful in this role, you must have:

-Knowledge and understanding of research and/ or evaluation methodologies, including young person-centred approaches - and an interest in exploring and understanding impact.

-Experience of conducting research and/ or evaluation, from project design through to reporting, whether through a paid or unpaid role or academic studies (ideally both).

-Qualitative and quantitative analysis skills - and demonstrable experience of applying these to research/ evaluation projects.

-Excellent written and verbal communication skills and the confidence to work with a range of stakeholders including professionals in external organisations and, importantly, young people and parents/ carers.

-An understanding of ethics and safeguarding related to research with young people and families.

INFORMATION ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs more than 70 local services that help thousands of young people who desperately need our support, and we lobby and campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - you can find out more by reading our 'Impact Report' on our website.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is 23:59pm on 19th of January, 2025. If after 14 days, we have received enough applications we reserve the right to close this vacancy from the 3rd January 2025 onwards.

Interviews will be held during the week commencing 27th of January, 2025.

Key information

Location: Bristol, Manchester, Newcastle, Nottingham, or London

Hours: 37.5 hours

Start date: February 2025 (we are happy to work with you and your notice period)

Duration: Full-time, Permanent

Salary: £45,065 - £50,215 per annum if based in London. £42,490 -£47,640 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: 12pm, 17th January 2025

The Assessment Centre for this role will consist of an interview, a written assessment and a presentation (you will be given a brief to prepare in advance for this). Assessment Centres will take place on 24th January.

Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

Role Summary

The Head of Sector Programmes plays a significant role in  the strategy, design and delivery of our programme of support for students exploring their career options. This includes managing a team of Programme Managers who lead their own teams of Programme Coordinators to deliver key upReach programmes, planning high quality events, managing relationships with external stakeholders, and evaluating impact.

They will report to the Director of Programmes, and will be a member of the Programmes Senior Leadership Team, taking responsibility for the development and implementation of an effective programme design and strategy.

RESPONSIBILITIES 

Head of Sector Programmes: This person will contribute to upReach's mission by working to ensure the smooth running of upReach’s core programmes, focused on our sector-specific support. They will work closely with the Director of Programmes to provide oversight and strategic input for upReach’s student-facing programmes, setting the direction of travel and monitoring progress.

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit. 

PROGRAMME MANAGEMENT AND DESIGN 

Make strategic decisions regarding the design and delivery of our sector programmes of support for students, creating a 12 month plan in advance of the start of each recruitment cycle. 

Oversee multiple sector programmes, working closely with Programme Managers to monitor efficacy and ensure that high-quality, targeted interventions are delivered.

Guide the Programmes Team to design learning journeys (including events & opportunities) for Associates, in addition to the development of the resources, planning and delivery of events and opportunities relevant to the unique needs of the participants on our sector programmes. 

Manage and track team progress to ensure that all organisational OKRs regarding programmatic impact are achieved and reported on to the Board of Trustees.

Be part of the Programmes Senior Leadership Team, setting Programme strategy and agreeing focus areas of the Programmes team to ensure that upReach maintains/improves its impact. 

Take on a Deputy Responsibility for a key strategic area of organisational need within the Programmes team. 

Work with the Partnerships Team to make strategic decisions about new opportunities to grow upReach's existing and new partnerships.

TEAM MANAGEMENT

Manage a team of Programme Managers in a variety of locations, providing weekly 1-to-1 check-ins, reviews and personal development support. This includes coaching and enabling them to guide Programme Coordinators in their teams to manage day-to-day partnership responsibilities and relationship management.

Act as a role model within the Programmes Team, engaging in all programme interventions and activities to ensure successful, high quality programme delivery is embedded throughout the team.

Support with oversight of professional development within the Programmes Team, including objective setting, performance reviewing and appraisals.

Act as a Sponsor on key strategic Programmes projects, providing oversight and guidance to junior team members.

SKILLS 

The ideal candidate for Head of Sector Programmes should display these skills: 

Programme management at a senior level, including implementing and delivering interventions and guiding teams to meet objectives.

Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners, all levels of employees across the organisation and Trustees.

Strong ability to manage, coach and train teams.

Strong problem-solving skills and excellent organisational skills, to manage a varied workload.

Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

EXPERIENCE

To be successful, it is anticipated that you would have substantial knowledge and experience in:

Delivering all aspects of a programme end to end, from design to delivery and reporting and evaluation.

Overseeing multiple programmes simultaneously, ensuring consistent and high-quality delivery across all programmes.

Making complex decisions taking into account beneficiary needs, stakeholder needs, wider organisation strategy and the mission of the charity.

Driving unique programme Objectives and Key Results and contributing to wider organisational strategy, intervening and supporting where necessary to ensure these are both met.

Partnership management, in the corporate or charity space.

Working directly with key stakeholders to manage and grow a relationship and/or partnership. 

Managing and motivating a team remotely across different locations. This will also involve overseeing team performance and managing this where appropriate.

Managing individuals at different levels, including managers, and providing coaching and training to teams.

Taking a lead on finding solutions to problems, within a fast-paced environment.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

Flexible 37.5 hour week, around core hours of 10am-4pm. Hybrid working based in any of our 5 offices.

Statutory Holiday Entitlement of 25 days plus bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

Birthday leave.

Enhanced Parental Leave beyond statutory requirements for all team members. 

3% Pension Contribution, this increases to 5% after 5 years of working with us. 

Cycle-to-work and Tech buying scheme.

Monthly socials.

Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

Personal Development Budget, activated after 6 months in the role.

The opportunity to participate in our fantastic staff networks: 

Disability and Inclusion Network

Ethnic Minorities Network 

Green Network 

LGBTQ+ Network

Mindfulness Network

Parents and Carers Network 

Socio-Economic Background Network

Ready to apply?

Applications close at 12pm, Friday 17th January.  Early applications are encouraged as we will be scheduling interviews on an ongoing basis. 

Equal Opportunities

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

At upReach, we are committed to being an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We strongly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities, those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.