Care Management Jobs
We are recruiting for a Temporary Events Fundraiser for a high profile health charity. You will plan, develop and promote third party events fundraising activities to achieve agreed income targets, Ensure that all third party events participants receive an outstanding level of stewardship and supporter care, contributing to them becoming inspired and committed supporters in the long term.
Hybrid role 2 days in the office
The Role
Business plan implementation
-Planning work to ensure we meet deadlines.
-Focussing work to implement business plans and contribute to the achievement of our strategic aims and priorities.
-Ensuring a clear focus on driving improvements in quality, impact and performance.
Developing and promoting third party activities
Relationship management
- Implement & monitor third party events business plan
- Lead on raising income to agreed targets through managing a portfolio of third party events activities.
-Proactively review, analyse and benchmark plans and make strategic recommendations to improve fundraising opportunities.
collaboration with colleagues, develop and implement multi channel marketing plans for each events activity.
Be responsible for delivering accurate data analysis on an ongoing basis and for completed events cycles, building insights into future business plans.
Ensure that all third party events participants receive an outstanding level of service in line with our supporter journey,
working in collaboration with the Digital Team to deliver high quality communications.
Identify higher-value events supporters and build a relationship
Monitor and evaluate income expenditure
- Be responsible for monitoring and evaluating the performance of investment within the third party events portfolio, including ROI for each activity.
-Monitor income and expenditure of third party events activities against agreed budget.
The Candidate
Experience of working on or managing events within a charity setting.
Proven track record of delivering income against agreed targets and timescales.
Experience of using a relationship management database such as Raisers Edge.
Experience of collaborating with colleagues across an organisation to achieve results.
Experience of stewarding supporters or volunteers.
Experience of developing, communicating and implementing business plans.
Proven planning and project management experience to control effective use of resources.
Demonstrable experience of applying effective problem solving techniques when the situation demands.
Experience of financial and budgetary management.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Thank you!
Prospectus is excited to be supporting St Luke’s Hospice in their search for a Corporate Fundraising Officer. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.
This is a permanent, part-time (22.5 hours a week) position paying a salary of £28,442.60 - £34,266.04 FTE depending on experience. The role is based at their site in Thurrock, Essex.
The Corporate Fundraising Officer will implement an approved strategy which seeks to successfully engage the many local businesses and companies within their community. The post holder will be working proactively, reactively and strive to ensure excellent stewardship for their corporate supporters. In addition, you will identify, research and analyse activities resulting in increased income generation and raised awareness of the Hospice.
The successful candidate will have significant fundraising experience, ideally within corporate fundraising. You will have demonstrable organisational and planning skills and be able to work on own initiative.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Ariha Semontee at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
We have an exciting opportunity for a Senior Caseworker to join the Hate Crime Team in Sussex, working 30 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is a hybrid working role and is based at our office in Shoreham-by-Sea for a minimum of one day a week. As a Senior Caseworker in the Hate Crime Team you will:
- Effectively lead and develop a high quality, innovative and pro-active hate crime service for victims and witnesses.
- Manage a team of specialist hate crime caseworkers, providing regular supervision, case management review and support.
- Have experience in working with vulnerable adults and/or families
- Ensure that services are delivered in accordance with the service specification and performance targets set by the services funders, in line with Victim Support's policies, procedures, business process and plan.
- Ensure that the service prioritises the safety, security and dignity of service users.
- Provide advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.
- Have a successful track record of building effective working relationships across internal and external stakeholders.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
Location: Home based with UK-wide travel, as required/on occasion
Contract details: Permanent
Salary: £27,200 – £32,000 per annum
Hours: Full-time
Directorate: Portfolio and Planning
Reporting to: Head of Portfolio and Planning
About the role:
We are seeking a highly organised and detail-oriented individual to join our Portfolio and Planning team as a Business Planning Officer.
As a Business Planning Officer, you will play a crucial role in the development and execution of strategic business plans, ensuring the smooth operation of annual planning cycles, team-specific business plans, and effective coordination of various business activities.
The post holder will provide support to the annual business planning cycle, monitoring and tracking the plans, horizon scanning and undertaking ad-hoc duties within the PMO.
- To work in partnership with Head of Portfolio and Planning and Team leads to help provide support, direction and guidance in the development of the NFCC annual business plans ensuring that objectives are set with measurable activity.
- To provide support and lead on aspects of the co-ordination of the corporate planning and reporting activities of the NFCC, monitoring of progress against Key Performance Indicators.
- Monitor and report the delivery and performance against the set objectives; ensuring that content is well evidenced, and is reported on quarterly basis.
- Collaborate with key stakeholders to develop and implement business plans that align with the strategic direction of the NFCC.
- To support the Head of Portfolio and Planning to continually develop and implement the annual planning cycle.
- To work closely with individuals
- Contribute to the development of the NFCC’s annual planning cycle by leading the co-ordination and forward planning of submissions of business cases and project proposals throughout the year.
- To develop and co-ordinate an external horizon scanning capability within the team.
- Drafting agendas and producing accurate minutes and records at Board.
- Maintaining accurate records of all Board reports.
- Maintain records of responses and actions taken against recommendations from meetings.
Full details of the role can be found in the Job Description.
What you can expect:
We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.
We offer an enhanced annual leave allowance of 26 days plus bank holidays, Health Care Cashplan, access to an Employee Assistance Programme and support flexitime working.
How to apply
Please complete the application form linked from the ‘apply via website’ button or via the NFCC website.
**CV’s will NOT be accepted for this position**
Closing Date – 11th August 2024.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
Size: 101 - 500
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Chichester Counselling Services (CCS), a registered charity, who are a highly regarded training school and counselling service. Their aim is to provide affordable counselling and training services to the community of Chichester and the wider areas of West Sussex and East Hampshire. CCS’s psychodynamic training programme, accredited by the BACP, has a reputation for rigour and depth. The counselling offered is frequently recommended by local health professionals and is well-respected in the community: around two thirds of their clients approach CCS having been encouraged to do so by professional advisors or by their family, friends, or employers.
The Board of Trustees are seeking an Interim CEO to stabilise the organisation after recent disruption. The Interim CEO will appraise the current situation, and quickly define and deliver a program of short- and medium-term actions to get CCS into a position from which it can move forward. The Interim CEO will be accountable for all aspects of operational delivery, ensuring that targets are met while enabling the Board of Trustees to fulfil its strategic and governance responsibilities. Working with the Board to review the medium- and longer-term strategy for the organisation and developing and implementing a strategic plan, presents a longer-term opportunity.
Required experience and skills:
- A track record of delivery in turnaround situations.
- Experience ideally in health and social care, counselling, or wider mental health.
- Solid engagement skills with the ability to build confidence across a wide range of stakeholders quickly.
- Proven expertise in the development and implementation of business plans to capitalise on opportunities.
- Proven experience of effectively managing resources and budgets.
- Proven financial management skills, with previous P&L accountability.
For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date: 31 July 2024
Due to the urgent/interim nature of the role, Charisma will be reviewing and actioning next steps for candidates on a rolling basis. Candidates with an immediate start date - 1 months’ notice, are actively encouraged to apply.
Interviews with CCS: Agile / TBC
Thank you!
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Thank you!
About The Role
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?
Are you looking to take your career to the next level with one of the country’s largest charity?
We want to hear from you!
We have an exciting opportunity for a Case Officer to manage casework support, providing direct support, advice and guidance to beneficiaries on a varied aspects such as general health, social care employment, benefits, statutory support and housing.
In your role, you will assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches.
In addition, you will:
- Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory).
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
- Maintain an up-to-date knowledge of the statutory benefits
- Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.
The role is primarily homebased with occasional requirement to travel across Cumbria and Lancashire, and at times further afield, depending on beneficiaries’ needs, training and meeting purposes.
Driving licence is essential requirement for this role.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
Do you have facilitation skills and experience, with good self-reflective skills?
Do you have the ability to synthesise a group’s ideas into accurate and succinct written documentation?
Are you a collaborative colleague, excellent communicator and relationship-builder?
…then we want to hear from you, and consider your application to work within our team as we enable churches to form new Minster Communities across our diocese.
You will act as a co-facilitator within the process of forming Minster Communities in the Diocese of Leicester, through Christian discernment and provide facilitation support and challenge to forming Minster Communities as they write their Minster Community proposals alongside undertaking qualitative and quantitative data analysis
This post is funded through a grant from the Strategic Mission and Ministry Investment Board.
We encourage applications from UK Minority Ethnic / Global Majority Heritage candidates, who are currently under-represented in the organisation.
Thank you!
Hospital IDVA
Based: Chelsea and Westminster or Charring Cross
Rate: £28,810 - £30,850 per annum
Duration: Permanent
Hours: 37.5 hours Monday to Friday 9am - 5pm Hybrid 4 days office 1 day home working
Our client, a specialist charity is looking for 2x Hospital IDVA's to join their team. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
Synopsis of duties:
Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital.
Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
Essential Requirements
Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
Understand safeguarding issues, and the legal responsibilities surrounding these issues.
Direct service delivery to victims of domestic abuse or other vulnerable people.
Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Thank you!
Alzheimer’s Research UK – Director of Individual Giving and Legacies
Location: Cambridge, hybrid working (2 days a week in the office)
Salary: circa. £90,000 per annum
Contract: Permanent, full time hours
Alzheimer’s Research UK (ARUK), the UK’s leading dementia research charity, is seeking a mass fundraising specialist to head up its Individual Giving and Legacies Directorate.
ARUK has a vision of a world free from the fear, harm and heartbreak of dementia. The charity is working to revolutionise the way we treat, diagnose and prevent dementia and exists for a cure. With a network of centres of research excellence across the UK, alongside investing in the wider research community, ARUK has supported thousands of scientists working on breakthroughs in dementia research based across the UK and the world.
For the first time, new treatments are on the horizon that can slow the course of Alzheimer’s disease – the leading cause of dementia – and there have encouraging signs that blood tests could revolutionise its diagnosis. While these are promising steps forward, there is still a long way to transform the lives of people affected by all forms of dementia. That’s why the charity launched a new 10 year strategy in 2023 and a powerful new brand, to catalyse this progress and change lives.
This role will be the strategic lead for a directorate of approximately 40 people with a diverse portfolio covering direct marketing, legacy and in memoriam, data and CRM, and supporter care functions – teams that are responsible for generating around 50% of the charity’s fundraised income.
The Director will be responsible for developing and driving ARUK’s engagement and income growth ambitions, working alongside the Deputy Chief Executive & Executive Director of Fundraising and Marketing and fellow directors, with a focus on continuous improvement and learning. They will also work across the charity to maximise opportunities to engage new supporters, inspiring long-term relationships and ensuring that supporters are at the heart of everything ARUK does.
ARUK are looking for a fundraiser with extensive mass fundraising experience across direct marketing and legacies, and a track record in driving significant income growth by developing and executing acquisition and retention strategies. Candidates will also have a demonstrable aptitude and passion for data and CRM development, alongside experience of leading excellence in supporter care. Candidates are sought with exemplary leadership skills and the ability to build relationships and inspire confidence and respect at all levels. A strong team player, the successful candidate will also have excellent interpersonal and negotiating skills, as well as being able to think strategically and creatively in a busy, dynamic environment. Finally, they will be passionate about the difference ARUK can make for everyone affected by dementia.
This is a fantastic opportunity to join an organisation voted third in the ‘50 best companies to work for’ in the charity sector, 48th in the 100 Best Large Companies to Work for in the UK, and also awarded the HR Management award by The Charity Times for wellbeing initiatives implemented throughout the pandemic in 2021. You will also be working for an organisation that continues to invest in and build on the significant income growth it has seen in the last five years to fund its pioneering dementia research programme.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: 9am BST, Monday 19th August
Please note as part of ARUK’s Agile ways of working, you will be required to work approximately two days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Thank you!
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
REF-215 355
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Trust and Corporate Prospect Researcher is a new role and part of the fundraising team for Brain Tumour Research.
The Prospect Researcher will help create a funding pipeline so the charity can maximise income by identifying prospects with an ability to give so the fundraising team can make productive approaches to increase partnership fundraising from both charitable trusts and corporates.
Position: Trusts and Corporate Prospect Researcher
Location: Head Office, Milton Keynes. We offer a hybrid working model, where team members are expected to be in the office for a minimum of three days per week.
Salary: £34,000 per annum.
Contract: Permanent
Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, death in service policy, access to a Employee Assistance Programme and option to join our healthcare scheme.
About Brain Tumour Research
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
We are invested in our employees and are proud to be accredited by Investors in People.
About the Role
This role is an exciting opportunity to help shape the future of philanthropy here at Brain Tumour Research as we look to grow our income from Trusts and Corporates. As a Trust and Corporate Prospect Researcher, you will play an important part in building the Trusts and Corporates pipeline at Brain Tumour Research and securing funding for our vision of finding a cure for all brain tumours. The Prospect Researcher will work closely with the Corporate and Trusts and Foundations manager in the Fundraising and Supporter Care Team to build, replenish and monitor a pipeline of prospects.
About You
We are looking for a research driven and conscientious individual who can develop a strong fundraising pipeline that will ensure the team can reach their long-term targets. You’ll provide insights into new areas of prospecting to continually replenish the pipeline with high-capacity prospects in order to meet current and future income targets. Your natural curiosity will lead you to identify new opportunities using a variety of online sources in combination with our existing database (Thank Q), and you will be able to articulate your recommendations to fundraisers in a concise and compelling way.
Do you have:
- Knowledge and commitment to our aims, mission and values.
- Strong IT skills, competent in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
- Experience of creating and/or managing systems to support prospect pipeline management.
Candidates may also have in experience in, or looking for a career in: Fundraising Coordinator, Philanthropy Assistant, Prospect Research Officer, Supporter Development Fundraising Lead, Trust and Foundations Manager.
Closing Date: 30th August 2024 – applications will be considered on a rolling basis
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Thank you!
The Disability Law Service (DLS) seeks an experienced, strategic charity leader who is passionate about Disabled people’s rights to join as our new part time Chief Executive Officer. You will lead a committed team of lawyers and advisers to ensure Disabled people can access those rights in full.
DLS is a pan-Disabled people’s organisation based in London, providing free legal advice, casework, and representation for Disabled people, their families, and carers. As a Deaf & Disabled People’s Organisation (DDPO), the majority of our Trustees and staff are Disabled people. We operate on the social model of disability, aiming to fight injustice and challenge the poverty and inequality faced by Disabled people, ensuring equal access to legal rights and entitlements.
We offer free specialist legal advice in areas such as community care, employment, housing, welfare benefits, discrimination, and public law. We connect Disabled individuals, their carers, and families with qualified solicitors and advisers, providing services including the MS Legal Advice Line, MS Welfare Benefits Advice, and Legal Aid Service. DLS also offers bespoke training on disability law and the Equality Act, empowering organisations to support their clients better.
Engaging in policy work, we also advocate for legal reforms, such as abolishing non-residential care charges and campaigning for equal care rights for autistic children. Annually, DLS assists around nearly 5,000 people, securing over £3 million in gains for our clients.
As our new CEO, you will lead us to grow our organisational capacity, as well as develop our policy influencing work, in order to maximise the impact we make for Disabled people nationally.
Key details:
Role: Chief Executive Officer (CEO) of Disability Law Service
Hours: Part time – 21 hours per week (negotiable)
Salary: £65,000 FTE, pro rata
Location: Vauxhall, London, some hybrid working
Contract: permanent
As well as a clear commitment to our work and values, you will demonstrate:
- Lived experience of disability or Deafness (highly desirable, as DLS is a DDPO)
- Proven experience as a senior manager, capable of managing a team and overseeing all resources at DLS, along with developing and expanding legal and advice services for Disabled people.
- Experience in producing strategic and operational plans in finance, fundraising, and business, with the ability to disseminate these plans within an organisation to maximise results.
- Demonstrable success in generating income/fundraising within a charity/not-for-profit context.
- Familiarity with hybrid working.
- Understanding the nature and impact of legal and welfare benefits advice.
- Ability to lead, support, and inspire staff, involving them in key developments and decision-making.
- Strong financial and business acumen with the ability to devise and implement results-oriented plans.
- Ability to gather and leverage organisational insights to influence policy, ideally at a national level.
- Empathy, confidence and emotional intelligence in interacting with a wide range of people.
- Excellent presentation and negotiation skills for representing DLS in various settings, developing links, and attracting support.
- Proficiency in composing articulate funding proposals, reports, and other documentation.
- Ability to work with a charitable Board of Trustees, including attending evening meetings and trustee events as required.
- Highly desirable: Legal or advice background and/or professional or voluntary experience of legal aid or of advice work.
If you would like to receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive at harrishill co uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.
If you need any reasonable adjustments to make the application process more accessible, please do not hesitate to contact us at executive at harrishill co uk
Closing date for applications: 9am Monday, 2nd September
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Marie Curie is the UK's leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the UK, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The purpose of the award-winning PR & Media team is to support the vision and values which enable Marie Curie to deliver its organisational strategy and strategic goals:
* To grow our influence, scale and impact to reach more people
* To grow our brand voice and influence thinking around end of life experience
* To build integrated place-based end of life services
* To build financial sustainability and grow our income.
Your role in our mission…
As a National PR Officer you will play a crucial role in raising the profile of Marie Curie amongst key target audiences by developing and delivering projects that command media attention and coverage, and you will work with the media to shape major fundraising and influencing campaigns and build our brand.
You will work closely with teams and departments within Marie Curie to provide excellent PR support to secure meaningful coverage that strengthens our national voice and influence thinking around end of life experience; helping to build financial sustainability and manage the reputational risk regarding negative media exposure in all matters concerning the charity.
This is an ideal opportunity for someone with an existing track record in public relations either in-house and/or agency who wants to take the next step in their career in one of the UK's largest charities.
Additional Criteria for Success:
* Understanding of the news agenda and knowledge of different media, particularly print, broadcast, online and national.
* Ability to spot a relevant story in the news agenda to work with colleagues on maximising media coverage.
* A good understanding of digital and social media.
* Basic understanding of media evaluation and familiar with media monitoring.
* A confident communicator, good writer and with attention to detail, adept at working with difficult subject matter and people with lived experience.
* Understanding of Marie Curie and/or end of life issues and the news agenda.
Contract: Permanent
Salary: up to £28,000 (+ £3,500 London Weighting if applicable)
Location: London/Hybrid. You will be expected to work in our office in Embassy Gardens 1-2 days per week.
Application & Interview Process
As part of your online application you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: 30th July 2024
Teams Interviews/assessment: w/c 5th August
Benefits you'll LOVE:
* Flexible working. We're happy to discuss flexible working at the interview stage.
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes; computers and season tickets
* Continuous professional development opportunities.
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Thank you!
£30,208 - £52,679 PA (dependent on qualifications and experience)
Permanent | full-time, part-time and term time applications will be considered
Much Hadham, Hertfordshire
About the role
We are seeking a professional, caring and sensitive Behaviour Analyst or Positive Behaviour Practitioner to join our committed Therapy Team. Following the therapeutic model of positive behaviour, you will work as an autonomous practitioner to support our children, learners and residents with epilepsy and complex learning difficulties across St Elizabeth’s.
This rewarding role will see you be responsible for the formulation of individual behaviour support plans, ensuring your caseload is effectively managed at all times. You will liaise closely with families and other professionals involved in the persons care and support, therefore excellent communication skills are a must. You will work closely with the wider MDT, to ensure a holistic and high quality approach is adopted.
Full-time, part-time and term time applications will be considered.
About You
To be considered for this position, you must have a Bachelor’s degree in a relevant field or equivalent professional qualification but also experience of working with young people with varying degrees of learning disabilities and who have complex diagnosis.
You will have a motivational approach and able to influence your fellow colleagues in working with young people who present behaviour that is challenging. The successful candidate will have excellent knowledge of best practice in positive behaviour support, de-escalation, crisis management and physical interventions, with the ability to plan and work through complex issues.
Why work for us
Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions.
Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
- 25 days’ annual leave per annum
- Eligible for Blue Light card – discounts on big brands!
- Discounted gym membership
- Employee recognition scheme
- Life assurance
- Free on-site parking
- Recommend a friend payment up to £500!*
- Confidential employee assistance programme
- Fully paid for DBS
- Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)
- On-site accommodation from £200 per month for allocated roles
*terms and conditions apply
How to apply
Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.
Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.
Equality, Diversity & Inclusion
At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.
Safeguarding
St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
Registered Charity 1176777
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