Campaigns Jobs
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.
About the role
As Housing Procurement Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both Social and Private landlords and our members. You will work collaboratively with partners, coaches and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, Deritend, B9 4AE
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
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Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords.
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Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people moving out of homelessness and into housing.
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Understanding of housing law
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Developing, building and maintaining relationships with key stakeholders
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Experience of working in a lettings and housing procurement environment
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Creative approach to solving problems.
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Showing resilience when dealing with difficult situations
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A self-starter who can work on their own initiative.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly.
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 17 November 2024 (at 23:59)
Interview date: Tuesday 26 November at Crisis Skylight Birmingham
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
CSW is a dedicated team of people working to advance the right of freedom and justice in countries across the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, regardless of religion, belief, or non-belief.
The latest internal pulse survey illustrated that CSW is a great place to work: 97% are proud to work for CSW; 97% of staff feel CSW really allows them to make a positive difference, and whilst there is always room for improvement, we couldn’t be prouder of our efforts to curate a healthy culture where every individual is valued and championed.
The Role
This role is all about people – connecting with church leaders and other individuals within church communities, sharing your passion for freedom of religion or belief through sermons, presentations and conversations to inspire others to take action. You’ll be a natural networker and someone entrepreneurial who takes initiative and comes up with your own ideas for how best to reach busy church leaders and congregations. You will be self-motivated and able to work collaboratively.
Key responsibilities (full responsibilities listed in the application pack):
- Proactively source speaking engagements in churches across the UK and fulfil these engagements, both by deploying a network of staff and volunteer speakers and by speaking yourself.
- Develop a plan to reach new and lapsed churches for CSW
- Use the CRM, as well as your own connections, to identify key church stakeholders to approach about partnering with CSW
- Build meaningful relationships with new and existing church partners, with the view to supporting churches in learning about justice and religious freedom issues and establishing or renewing support through prayer, campaigning and giving
Essential criteria (full criteria listed in the application pack):
- Proven experience of church engagement for a charity with demonstrable outcomes
- Experience of public speaking, preferably in churches
- A minimum of two years’ experience of account management or managing relationships with customers/ supporters
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Executive
c. £30,000 - £33,500 per annum
Hybrid Working, London Based, Full Time
The Talent Set is delighted to partner with Dementia UK to recruit a creative and proactive Corporate Partnerships Executive. In this role, the successful candidate will focus on proactively developing the partnership pipeline, manage inbound enquiries, grow high-value relationships, and ensure income targets are met. Ideal candidates will have strong relationship management and negotiation skills, along with experience in corporate or high-value fundraising.
Key Responsibilities:
- Support new business activity by managing the corporate prospect pipeline, conducting research, and identifying potential partnerships from warm leads and unsolicited donations.
- Assist in account management, nurturing relationships with smaller corporate partners, and ensuring strong stewardship for major partnership supporters.
- Collaborate on content creation for pitches, applications, and impact reports to engage existing and potential corporate partners.
- Promote the organisations products, events, and campaigns to corporate audiences, aligning with their interests and goals.
- Provide team support through administrative tasks, project contributions, and ensuring alignment with the corporate fundraising strategy.
Person Specification:
- Enthusiastic, highly motivated self-starter with excellent communication, interpersonal, and team-working skills, demonstrating a proactive, detail-oriented approach, the ability to manage multiple priorities, and a passion for working in the third sector.
- Proven experience in developing partnerships within the charity or corporate sector, with a clear understanding of corporate partnerships, new business acquisition, and successful relationship management to create mutually beneficial collaborations.
- Demonstrated ability to work towards financial targets as part of a team, along with experience writing effective and engaging communications, such as proposals and reports, to diverse audiences.
- A strong understanding of and interest in the care/ health sector, with the ability to align corporate partnership strategies to the charity's goals and values.
- Experience in using CRM databases to support fundraising activities, alongside knowledge of the Fundraising Code of Practice and adherence to relevant fundraising regulations.
The deadline for applications is Friday 1st November 2024.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process
Thank you!
We have a fantastic opportunity for an experienced and driven fundraising professional to join our Fundraising Team. Do you have the skills and experience to assist with the growth and diversification of our fundraised income for the benefit of adults with a learning disability and autistic people across Sussex?
If you are a persuasive communicator and have had demonstrable success at engaging people and raising funds, then we’d love to hear from you.
Brief outline of the role:
The Fundraising Officer will primarily be responsible for managing significant grant applications to support new and existing projects and services. You will take the lead on funder research, write and submit compelling funding applications and build strong relationships with our funders, reporting on the impact of their funding and support. We are also looking for someone with experience in either legacy or corporate fundraising to support the implementation of these new strategies as we look to grow in these areas.
To apply, please provide us with a CV and covering letter. We strongly advise you to read the full job description and person specification and outline in your cover letter why you are the best person for the role.
You can also apply by completing an accessible application form, downloading this and emailing it to recruitment. Please state clearly which job you are applying for by including the job reference number and role location.
Who we are:
The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people with a Learning Disability and autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing, support and activities in their local communities. The people we support tell us that they want “good support from kind and friendly people” – so that is what we are looking for!
Equity, Diversity and Inclusion:
No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.
Staff benefits include:
- Enhanced holiday entitlement
- One paid celebration day a year
- Cost of living support package such as rental deposit scheme
- Cycle to work scheme
- Generous refer-a-friend scheme
- One paid volunteering day a year
- Enhanced sick pay
- Enhanced employer pension contribution
- Enhanced death in service
- Training and development opportunities
- Flexible working opportunities.
We are also:
- A living wage employer
- Accredited as a Disability Confident Leader
- Accredited as an Investors in People employer
Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 10 November 2024
Ref 6890
We are looking for a Project Manager for 4 months to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work with the UN and to support the change process linked to our UN account/partnership.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.
About the role
As the Account Project Manager, you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.
The focus of the role will be to influence a complex network of internal stakeholders to develop strategic movement-wide solutions that respond to systemic operational challenges faced by the UN Accounts.
You will ensure effective knowledge management and capacity building for the UN Agency accounts where SCUK is the lead Account Member – including funded programmes, pipeline and influencing work. You will also contribute to the development of the wider partnership agenda with other multilateral partners that the three UN agencies work with.
In this role, you will:
• Ensure a broad-ranging and inclusive partnership. This includes:
• Contributing to the implementation of SCUK's partnerships strategy to nurture effective partnerships.
• Supporting the organisation to continually build strategic understanding of partner and any evolving trends that may impact the relationship.
• Secure support and buy-in of colleagues from across the organisation to contribute to our engagement with the UN.
• Collaborating with team members to develop and embed our partnership and account management approach, to maximise the benefit of the team's work to the wider organisation and movement.
• Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards across the UN account and SCI. This includes:
• Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.
• Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.
• Lead the development and implementation of new processes and ways of working for UN Accounts.
• Engaging with wider Save the Children in generating and sharing learning and best practices.
• Ensuring strong knowledge management systems are in place.
About you
To be successful, it is important that you have:
• Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.
• Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.
• Experience of implementing change initiatives and in iterative adaptation of processes and ways of working.
• Experience of influencing and delivering results cross organisationally within a large complex global organisation.
• Strong project management skills and ideally an understanding of project design, quality programming and effective delivery.
• Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.
• Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.
• Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.
• Excellent verbal and written communication skills, including senior level briefings and presentations, both for internal and external audiences with appropriate attention to detail.
• Ability to deal with competing demands, work well under pressure and maintain fruitful collaboration with a large range of stakeholders.
• It would be advantageous to have experience of working with or for UN agencies and/or multilateral partners on programmes and partnerships with NGOs.
• Ideally experience of developing and implementing structures, processes and systems that track results achieved by an organisation and drive performance.
• Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
Live Music Coordinator
We have an exciting opportunity for a Live Music Coordinator in the North of England to support the delivery of live music experiences improving the health and wellbeing of children and adults through the healing power of live music.
This is remote working role in the North of England, so please only apply if you live within a commutable distance of the area.
Position: Live Music Coordinator
Location: Remote based in the North of England (Yorkshire and Humberside, North West or North East).
Hours: Full time, 37.5 hours per week
Salary: £23,400 per annum
Contract: Fixed term contract until end of June 2025, with the potential to extend beyond this date.
Closing Date: 5pm on Friday 8th November
Interviews: Interviews will be held on 20th and 21st November.
The Role
The Live Music Coordinator will facilitate the delivery of live music experiences across the North of England, improving the health and wellbeing of children and adults through the healing power of live music.
You will work with professional musicians to share live music with people who may not otherwise get to experience it, organising programmes with partner organisations, in line with the organisation’s strategy and operational plan.
You will also support the delivery of the annual programme of live music experiences communicating with hospitals, hospices, care homes and the community. This includes those living with dementia, who have mental health problems, or who are seriously ill.
Main duties and responsibilities include:
- Coordination of the live music programme
- Prepare reports and appropriate feedback to the Live Music Manager and support to the Fundraising and Communications team as per the reporting timeframes required
- Inform the Live Music Manager of progress and developments
- Support the Live Music Manager to manage and deliver services
- Encourage, collate and monitor feedback reports from healthcare centres, participants and musicians
- Ensure effective administration in accordance with the UK-wide system for facilitating and contracting of individual health and care settings and musicians
- Provide copy for publications such the newsletter and Annual Report.
- Support Safeguarding and Health and Safety compliance within geographic area of responsibility
Why join the team?
You will be offered on the job training and support for your development alongside other fantastic benefits:
- Opportunity to work your hours flexibly
- 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
- Employer pension contribution of up to 6%
- Employee assistance programme
- Enhanced Maternity Pay
- Budget for personal development and training
- Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
- Opportunity to help share live music with people who may not otherwise get to experience it.
About You
You will have proven administration experience ideally delivering a similar provision within health and social care or arts setting and a passion for live music.
You will have:
- Effective communication skills
- Good knowledge and understanding of data protection
- Proficiency in using MS Office and database systems
- Proven ability to form good working relationships both internally and externally with people on all levels
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.
Their live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.
The successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.
The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.
You may have experience in areas such as Coordinator, Events Coordinator, Conference Coordinator, Concert Coordinator, Music Coordinator, Programme Coordinator, Service Coordinator, Marketing Coordinator, Events Administrator, Conference Administrator, Concert Administrator, Music Administrator, Programme Administrator, Service Administrator, Marketing Administrator, Music, Theatre, Arts, Culture, Events, Entertainment, Admin, Administration.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Entry Level Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 15 mile radius of the advertised location, unless you are in the process of relocating.
Position: Wildlife Fundraiser - Oxford
Ref: OCT20244570
Location: Oxford
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Tue, 12th Nov 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
- A passion for conservation (no prior knowledge required);
- Resilience
- Ability to work to targets;
- A driver's licence valid for use in the UK;
- Happy to work 3 out of 4 weekends;
- Happy to travel (on average) an hour away from home each day;
- Willingness to work outdoors and independently;
- Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor on the application page.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Individual Giving Officer
Salary £30,000 - £34,000 per annum - subject to skills and experience
Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)
Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:
o Pears Building, Pond Street, London, NW3 2PP
o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter - please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Monday 11th November 2024 12 noon.
Interview date: Tuesday 26th November 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
The role
The Senior individual giving officer will report to the Senior individual giving manager.
Principal accountabilities / responsibilities
Fundraising
· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising
· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager
· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys, and seamless supporter journeys.
· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income
· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations
· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis
· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines
· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals
· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters
· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time, sharing insight with the wider organisation to improve knowledge
· Conduct competitor analysis to learn and identify opportunities
· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.
Charity systems and compliance
· Keep abreast of fundraising sector trends and how they can be applied to our work
· Adhere to all charity standards, policies and procedures
· Maintain a strong working knowledge of fundraising regulation
· Comply with the data protection regulations, ensuring that information on donors remains confidential.
Personal development and working relationships
· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities
· Take time for personal development, contribute to learning and ideas for the wider team
· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice
· Deputise for the Senior Individual Giving Manager as appropriate
PERSON SPECIFICATION
Qualifications
No specific qualifications are required for this role.
Experience
Essential
· Not-for-profit fundraising experience
· An understanding of Individual Giving practices and techniques
· Project management experience
· Using data insight to inform marketing tactics
· Individual Giving/direct marketing experience managing offline and online appeals
Desirable
· Email platform experience eg, DotDigital/MailChimp
· Financial budgeting experience
· Raisers Edge or similar CRM system experience
Skills and Knowledge
· Autonomous worker with outstanding organisation and project management skills
· Excellent interpersonal skills and ability to proactively build relationships
· Strong literacy skills with an excellent eye for detail
· Highly numerate with the ability to analyse large data
· Building supportive and trusting relationships
· Excellent communication skills both verbally and written
· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes
This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.
Benefits
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
· Expert financial advice from our financial partner, the London Credit Union
· Salary Sacrifice Scheme
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Fundraising department
Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:
· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department.
- Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Funding Manager is responsible for securing and managing the income necessary to sustain and expand Home-Start Norfolk’s countywide family support service.
The successful candidate will have a minimum of 3 years of experience in a senior fundraising, marketing, or business development role and should be able to demonstrate a successful track record in building relationships with supporters and stakeholders.
We are looking for a confident and enthusiastic individual to deliver income targets across all fundraising areas.The role is crucial in determining the continuing success of the charity.
Home-Start Norfolk is an independent local charity providing vital support to families with children aged 0 to 5 who are struggling to cope. By offering help to families through their toughest times, we ensure that parents have the support they need to give their children the best start in life. Support is delivered to families by recruiting and training volunteers to provide emotional and practical support to families in their homes. We are a proud and active member of the Home-Start UK federation.
Home-Start Norfolk is a family-friendly charity, offering flexible working patterns, generous leave allowance, and up to 6% pension contribution. You will be part of a small and committed team, making a big impact.
The suitable candidate will be subject to a DBS check.
We require a CV (no more than 3 sides of A4) which should include a complete record of educational attainment (with dates) and a complete chronological record of all employment history (or periods of unemployment/voluntary/unpaid work), including reasons for leaving. This is a mandatory requirement to meet our Safer Recruitment Procedures.
Please also include a cover letter, no more than 3 sides of A4, explaining how your skills and experience match those outlined in the Job Description and Person Specification, and two references, one of which should be your most recent or current employer.
The client requests no contact from agencies or media sales.
Thank you!
Abuse changes childhoods, but so could you.
- Are you looking for a role in an organisation where the work you do makes a real difference to people's lives?
- Are you looking to develop your fundraising experience in a sector leading team?
If the answer is yes, then the High Value Communications Officer role could be for you.
Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a High Value Communications Officer, and get more people involved in change that means everything.
Child abuse is preventable, and the need for NSPCC's Childline, local services, and public campaigning has never been more urgent. Fundraising underpins our commitment to vulnerable children across the country - as a charity we rely upon our generous supporters for almost 90% of our annual income.
- Do you have excellent writing skills, a strong eye for detail, and experience of presenting information in a clear and persuasive way for a range of audiences?
- Are you great at working collaboratively with colleagues and managing your workload to meet competing deadlines?
- Are you a strong project manager with great organsiation skills?
If so, we want to hear from you.
The High Value Communications team connects our donors to the cause and makes the case for supporting the NSPCC. As one of three High Value Communications Officers, your work will help us to raise significant funds. You'll be developing and sharing key fundraising resources, bespoke materials, and engaging messages that communicate the need for and impact of the NSPCC's work with children.
While fundraising experience is highly desirable, we are looking for candidates with transferrable skills. If you are working in a content creation or communications role, we would love to hear from you.
This is an opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and nurturing team, and offering stimulating and challenging work with plenty of development opportunities. We offer a variety of rewards and benefits including; generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.The team includes a mix of London-based and remote workers, and hybrid working is very welcome. We have a minimum of one working day in the office to claim London weighting allowance.
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here at Action For Humanity (AFH), we are looking for a Director of Finance & Services to join us. You will join us on a full-time basis and in return you will receive a competitive annual salary of £65,000 to £70,000.
AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.
As our Director of Finance & Services, you will be responsible to prepare, manage and implement the financial strategy, policies, procedures, and financial controls framework at AFH, as well as inputting strategically and operationally on services including HR, Procurement and Facilities. Reporting to the CEO and sitting on the Executive Leadership Team, the Director of Finance & Services will work closely with the charity’s leaders to deliver the charity’s objectives. H/she will ensure controls are effectively in place and functional, and h/she will ensure compliance with the rules and regulations AFH is bound by as a charity. H/she will lead the Finance team and be ultimately responsible for all Finance objectives.
Your responsibilities as our Director of Finance & Services will include the following:
1. Strategic leadership
- As an Executive Leadership Team member, the Director of Finance & Services shall assist the CEO, the AFR and Board of Trustees (BoT) in:
- developing and implementing the financial strategy, policy and manual;
- Ensure that investments are meeting their intended objectives, and revise the investment policy as needed to maintain alignment with goalsproviding strategic direction to the organisation through executive decision making, forecasting/budgeting and its implementation;
- establishing and implementing internal controls and ensuring efficient and effective financial operations as per industry and sector benchmarks.
- Attend Executive Leadership, Senior Leadership, AFR, and Board meetings, contributing and if necessary, leading them.
- Work with the CEO to develop, co-ordinate and monitor all costings for bids, projects, and core budget.
2. Stakeholder Management
- Maintain effective relationship and coordination with key stakeholders, including local, national, and global organisations, government bodies, banks, donor institutions, etc.
- Ensure independence of the Internal Audit function, the AFR and the Board from the financial operating matters.
- Liaise with partner organisations and provide the necessary leadership and technical support.
3. Compliance
- Ensure Financial and Accounting policies, procedures, and systems are in accordance with statutory regulations, industry benchmarks, and global standards, and in compliance with risk management and internal controls.
- Ensure that all accounting records are properly and timely maintained, reporting cycles and other associated engagements are successfully performed in an effective and timely manner in accordance with the regulatory and organisational requirements.
- Ensure compliance with agreements and contracts in relation to banks and external service providers.
4. Team Leadership
- Assume overall responsibility for UK & International Finance teams, and assume overall responsibility for services including Procurement and Facilities, including necessary resourcing/recruitment, inductions, training, retention, and day to day management.
- Focusing on team members’ knowledge, skills, and attitudes for building capacities to deliver on present positions and build long term capability to shoulder additional responsibilities.
- Ensure performance management is utilised effectively for all direct reports, to reward good performance and promote a culture of accountability and merit.
- Provide support, guidance, and development to international finance staff.
5. Planning, Reporting and managing resources
- Develop, maintain and monitor the financial systems of the organisation to ensure the production of accurate & timely reports.
- Create business value through technology, ensuring tech systems and procedures lead to outcomes in line with organisational goals, and support with developing the IT and software systems used within finance and services, particularly an ERP system.
- Negotiate contracts and agreements with third parties for commercial aspects of the running AFH.
- Finalise the annual financial statements and periodic financial reports (as applicable), obtain external audit approval, and present them to the CEO, AFR Committee, and Board of Trustees for consideration and approval.Monitor and report on the overall funding status, and coordinate with stakeholders for arrangement and management of funds and grants.
- Ensure funding applications are properly prepared and AFH costs fully covered through a robust cost recovery and cross charging methodology, working with the leadership teams to interact with relevant stakeholders for these purposes.
- Conduct financial analysis and review of existing and proposed programmes, projects, and campaigns, contributing to decision making in this area. Oversee staff payroll, handling of petty cash and banking of donations, management of activity fees and credit control process
6. Other
- Perform any other task assigned by the CEO/AFR or the Board.
What we are looking for in our Director of Finance & Services:
Education
- Qualified Accountant (ICAEW, ACCA, CIMA, CIPFA)
- Evidence of continuous professional development
Experience
- Significant experience of a senior leadership team role is essential, as well as having managed a direct team and promoting high performance
- Experience in dealing with external audit and internal audit functions
- Experience of managing change and growth
- Knowledge and experience of Charity finance would be an advantage
- A proven track record of successfully managing all aspects of an operation and delivering successful outcomes
- Experience of preparing financial statements, consolidated accounts and seeing through the audit process from start to finish
- Experience of leading services functions including HR, Procurement and Facilities
Skills
- Excellent attention to detail
- Excellent interpersonal skills and the ability to build great relationships with a range of external and internal stakeholders, including trustees, partners, and members
- Excellent communication skills, recognising the need to raise awareness and grow our brand and offerings through presentations to a variety of stakeholders
- Advanced ICT skills in MS Office programs, particularly Excel, and Finance/Accounting software
- Flexibility and the ability to manage time effectively whilst juggling multiple tasks
- Understanding of political, business and investment climate in UK, Canada and USA
- Understanding of humanitarian and international development sector globally, particularly in relation to the Middle East, Africa and South Asia
Languages
- Strong written and spoken English (Essential)
- Strong written and spoken Arabic, Urdu, or French (Desirable)
Benefits of joining us include:
- A salary of £65,000 to £70,000 per year depending on experience;
- 25 days’ holiday allowance + your birthday off + bank holidays;
- Matched pension contributions;
- Hybrid and flexible working arrangements possible;
- Enhanced sick, maternity/paternity pay;
- Structured annual performance development review process, which informs annual salary reviews and involves training and development provision;
- EAP which includes access to free 24/7 helpline, counselling, and legal and financial advice;
- Subsidised on-site food and drinks;
- Hundreds of discounts and special offers, for shopping, dining out, joining a gym, and more;
- Modern office in central Manchester location with free parking, break out room, and prayer facilities;
- Opportunity to go on international deployment/field visits, where appropriate;
- Annual away days/retreats involving training, teambuilding, outdoor and social activities;
- Subsidised sports and social activities.
This would be an ideal role for a humanitarian sector Finance leader looking to propel their career. We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis, so for the best chance of success please apply today – we would love to hear from you.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
Thank you!
Entry Level Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 15 mile radius of the advertised location, unless you are in the process of relocating.
Position: Wildlife Fundraiser - Carlisle
Ref: OCT20244591
Location: Carlisle
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Tue, 12th Nov 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
· A passion for conservation (no prior knowledge required);
· Resilience
· Ability to work to targets;
· A driver's licence valid for use in the UK;
· Happy to work 3 out of 4 weekends;
· Happy to travel (on average) an hour away from home each day;
· Willingness to work outdoors and independently;
· Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor on the application page.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNF
Thank you!
Entry Level Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. The successful candidate will be required to travel to Bempton Cliffs and should therefore not be based over an hour away from Bempton.
Position: Wildlife Fundraiser - East Yorks
Ref: OCT20243416
Location: East Yorks
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Mon, 4th Nov 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
You can also catch the team at the #LondonJobShow on 11th and 12th October at Westfield London.
About You
What we need from you:
· A passion for conservation (no prior knowledge required);
· Ability to work to targets;
· A driver's licence valid for use in the UK;
· Happy to work 3 out of 4 weekends;
· Happy to travel (on average) an hour away from home each day;
· Willingness to work outdoors and independently;
· Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor on the application page.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP
Thank you!
For over 900 years Tewkesbury Abbey has stood as a spiritual, cultural and heritage resource for the town, region and nation. We are now investing to double visitor numbers and to safeguard this heritage for future generations.
As Head of Marketing and Events you will play a key role in shaping and delivering these plans. As the first tranche of our new investment, you will be in at the ground floor and will oversee the growth of your marketing team, as we deliver on these plans. This is a unique opportunity for a creative marketing professional. The successful candidate will be a flexible team player who is looking for an exciting new challenge and the opportunity to shape the next chapter in the life of the Abbey.
Deadline for applications: 9am Friday 15th November 2024
Interviews: Monday 25th November 2024
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main Responsibilities:
● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder
See attachment for further details
The client requests no contact from agencies or media sales.