Call Specialist Jobs in Bermondsey, Greater London

We are now recruiting for a Helpdesk Support Engineer based at our offices in London. 

You will be working in a fast paced and busy environment providing a wide range of IT support ensuring the high-availability and continued advancement of systems for Stewardship customers and employees.

This is an ideal opportunity for a someone wishing to work in a small, friendly team, gaining experience and exposure to a variety of systems and play a significant part in driving forward our mission.

This role would suit either an individual at the start of their IT career looking to develop their technical skills as well as someone with more experience to bring to the team, this is reflected in the broad salary range. Please do talk to us to see how this role might fit your circumstances and ambitions.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

As a Senior Communications Manager, you will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels.

We are looking for someone with a strong news sense and a demonstrable background of proactively getting organisations involved in the conversations that matter – while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We want to proactively generate more awareness of our work, capitalising on our unique position in the women’s and mental health sectors.

The role will be responsible for proactive and reactive media relations; effective engagement on social media; developing engaging content for our website; supporting on Calls for Evidence and drafting copy for marketing materials, including our e-newsletter. A highly autonomous role, you will work closely with our fundraising, counselling, and research teams.

Our ideal candidate would also have experience of working on fundraising and awareness campaigns; and the ability to create content on social media in line with branding guidelines. Experience in developing communications strategies and reporting on Key Performance Indicators are essential.

Hours: 35 hours per week, flexible working. Part-time will be considered, minimum of 28 hours over four days. Mondays and Fridays are core working days.

Location: Office based with remote working available – minimum of 50% of working hours in Woman’s Trust Office, Edgware Road/Paddington, NW1.

In return, you can expect exceptional career satisfaction plus an excellent package of benefits including:

• Flexible working
• 25 days' annual leave, plus Bank Holidays and 3 mandatory days (prorated for part-time employees)
• Cycle to work scheme
• 3% pension contribution
• Employee Assistance Program (EAP)

To find out more and apply with your CV, please visit our website via the apply button.  

Closing date: Monday 15th November 2024.

Interviews will be held week commencing 18th November 2024.

This post is open to women only. The Equality Act 2010 pursuant to Schedule 9, Part 1 applies

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.
 

• Full-time fixed term contract for one year in the Rough Sleeping Team
• Salary £31,200-£34,736
• Deadline: 9am Thursday 28 November

Over the last few years, NHYC has grown to a team of over 70 staff.  This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly.  This role’s specific focus will be to support the Finance and Resources manager with general bookkeeping, analysis of financial information and ensuring compliance of financial procedures. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. This role does require prior experience in an administrative role.
The role is based at our day centre in Camden. 

• Full-time permanent contract
• Salary £31,200-£34,736
• Deadline: 9am Friday 6th December
  *Please note that we may close earlier if there are a high number of applications

This is an exciting opportunity for an individual with experience of coordinating projects to play a key role supporting the delivery of our Diocesan strategy, Southwark Vision 2024-2035, Christ Centred Outward Focused.

As a result of a successful application for funding from the National Church, the Diocese of Southwark has launched the Southwark Diocesan Investment Programme (DIP) - a multifaceted, integrated and transformational programme designed to help resource and implement Southwark Vision and further mission, ministry and growth across the Diocese.

You can find out more about it here, Diocesan Investment Programme - The Diocese of Southwark

You will play a key role in the successful establishment, monitoring and management of the Apprenticeship style training programme for trainees in Children and Young People work in churches in the Diocese of Southwark.

The postholder will enable the training placements to be properly administered and monitored, as well as, providing additional support for the apprentices and their parish line managers by having regular meetings and telephone calls. This post will require liaising with parish Children’s and Youth workers, coordinating training courses and general administration.  

This is a new role, giving the opportunity to be involved from the start of the project, and to support the trainees on their journey to  ministry in Children and Youth Work in the Diocese.

Job Title: Seasonal General Assistant
Contract: Temporary
Location: Upper Norwood
Pay Rate: £14 per hour
Hours: Variable (Details provided upon application)

About the Employer:
Our client, a dynamic community hub located in South London, operates as a charitable trust providing lifelong learning, wellbeing, and creative opportunities for local residents. This hub is a welcoming space that offers library services, co-created community programs, and outreach activities to the diverse communities across multiple London boroughs. Their mission is to foster inclusive, accessible spaces and promote equality through education, information, and community engagement.

About the Role:
We are currently seeking a Seasonal General Assistant to support the day-to-day operations of the hub. This is a key temporary role that will cover essential tasks, including opening and closing the building, greeting visitors, answering enquiries, and ensuring the space remains well-maintained for the community.

Key Responsibilities:

• Welcome and greet community members with a friendly, positive attitude
• Answer telephone calls and respond to queries
• Provide excellent customer service and handle general enquiries
• Accurately process cash transactions, adhering to cash-handling procedures
• Open and close the building, ensuring all facilities management procedures are followed
• Act as a key holder and ensure the site is secure
• Perform general operational tasks, such as stocking supplies and maintaining facilities
• Promote the hub’s ethos of inclusivity and community engagement
• Demonstrate a positive and professional attitude at all times

What We Are Looking For:
To excel in this role, the ideal candidate will possess:

• Strong organisational skills and reliability
• Excellent customer service and communication abilities
• Basic math skills for cash handling
• Experience working in a busy, public-facing environment
• Flexibility and a calm approach to multi-tasking under pressure
• A welcoming, approachable demeanor and the ability to engage with a diverse range of people

Essential Qualifications/Experience:

• Valid First Aid Certificate
• Fire Marshall training
• Previous experience in a customer-facing role
• Legal right to work in the UK
• Willingness to undergo a DBS check

Additional Information:

• Full training will be provided
• The role requires flexibility to work varied hours over the seasonal period
• Commitment to Equality and Diversity is essential

Application Process:
If you are a friendly, organised individual with the skills to support a vibrant community hub during the busy seasonal period, we would love to hear from you! 

We are recruiting for a Duty Independent Gender Violence Advocate (Duty IGVA) who will be working closely with survivors of domestic, and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children. 

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries over the phone and email as well as contacting survivors, assessing their risks and needs. You will also be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. 

The duty IGVA will empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job also involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

Closing Date: 09:00am 25 November 2024

Interview Date: 29 November 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.

Over the last few years, NHYC has grown to a team of over 70 staff.  This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly.  You should be well organised, a great communicator, and experienced in or willing to learn financial procedures.
This is an entry-level role. You do not need significant prior experience. We are looking for someone open to learning new skills, passionate about our mission, and willing to get stuck in to support the wider team.
The role is based at our day centre in Camden.
 

• Salary £27,144 – £29,952
• Deadline: 9am, Friday 29th November 2024
  *Please note that we may close earlier if there are a high number of applications

About the role 

As a Family Resettlement Worker, you will work with a caseload of families and individuals who have arrived in Westminster, London under a UK government (refugee) resettlement scheme (or who have been resettled to Westminster through another route). You will support people in their homes and in the local community, guiding them to identify their goals as they begin their new lives in Westminster.

Support to our clients is holistic and will include: support to register with GP and access/understand the UK health system; support to understand and apply for benefits; support and encouragement to engage in Employment, Training and Education opportunities; and support to manage their housing tenancies. Our ultimate goal is for clients to feel safe, respected and hopeful for their future in the UK. 

For occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). We strongly encourage applications from people with Afghan language skills and/or with lived experience of immigration to the UK. We understand people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview unless they wish to. 

About you 

• You will have experience of supporting people and families to overcome challenges and to access services. This experience can be gained through voluntary/community work as well as through paid employment.
• Your approach is both caring and empowering, working with people’s strengths to encourage them to take opportunities.
• Strong active listening and communication skills and able to share information in a clear way with people unfamiliar with UK systems. 
• You are committed to working with individuals from different communities and backgrounds in an anti-discriminatory way. 
• You are willing to undertake training in relation to the job and learn new skills.
• We strongly encourage people with ‘lived’ (first person) experience of migration to the UK to apply. This could be as refugee or other through another immigration route.
• Ideally you would be proficient in one of the community languages: Dari, Pashto or Urdu.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 17th November at midnight

Interview date: Tuesday 26th November via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Joining New Horizon Youth Centre as a Grants Officer means not only stepping into a role of significant impact, but also becoming part of an organisation deeply rooted in long-term, strong relationships with our funders. Last year, an impressive 43% of our income came through trusts and foundations, a testament to the trust and credibility we've built over the years. Last year, we surpassed expectations by raising £4 million with just three members of staff, showcasing our dedication and effectiveness in fundraising. This year, our sights are set even higher, with a target of £4.7 million. As part of our investment to achieve this ambitious goal, we're seeking a passionate and driven individual to join our Fundraising Team. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an exceptional place to fundraise.

If you're seeking not just a job, but a deeply fulfilling experience where your work directly transforms lives, then New Horizon Youth Centre is for you. 

About the role:

As a support worker, your primary purpose is to provide comprehensive support to residents within a supported accommodation setting. Your role encompasses a wide range of responsibilities aimed at ensuring the well-being, safety, and development of residents.

You will be responsible for implementing holistic support strategies that address the emotional, practical, and housing management needs of residents. This includes assisting with practical daily task, facilitating access to educational and employment opportunities, and maintaining a safe living environment in accordance with organisational practices.

Additionally, you will manage individual caseloads, create tailored support and safety plans, and regularly assess their effectiveness. Collaboration with residents and other professionals is essential in this process to empower people and ensure their needs are met.

The role also involves daily shift delivery, operational functions, and liaising with stakeholders to address dynamic needs efficiently. Furthermore, you will act as an advocate for residents, collaborate with professionals from various disciplines, and facilitate a cohesive team environment through active participation and support.

About you:

• Person-Centred Support Approach: Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
• Case Management and Assessment Skills: Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
• Interdisciplinary Collaboration: Strong communication and coordination skills to work with professionals from various disciplines.
• Health and Safety Compliance: Knowledge of regulations and protocols, ensuring adherence to health and safety standards.
• Record Keeping and Reporting: Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
• Policy and Procedure Adherence: Understanding and adherence to relevant policies and procedures in supported accommodation services.
• Continuous Learning and Improvement: Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info: 

Closing date: Sunday 17th November at midnight

Interview date: Interviews to be held week commencing 25th November via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.

Are you interested in working for a wonderful national children’s charity as an Individual Giving Executive? This charity seeks to improve the lives and wellbeing of children and young people in the UK, by running specialist services and campaigning to improve the way the system works.

This role will manage a range of Individual Giving campaigns mainly within the Acquisition team, supporting in other areas as required. As part of the role, you will coordinate the running of individual giving campaigns, including campaign planning, overseeing creative development, liaising with key stakeholders, co-ordinating print and production, and analysing results and feeding back to agencies. You will oversee the invoicing process and campaign income and expenditure.

This is an excellent opportunity for a passionate individual who is keen to start developing their career in Individual Giving Fundraising to step into an entry level position and start developing into amazing fundraisers, all within an incredible charity.

To be successful in the role of Individual Giving Executive, you will need: 

• Proven experience of managing and delivering projects to an agreed timescale.
• Demonstrable experience of managing and analysing data, including experience or understanding of using databases.
• Knowledge and understanding of fundraising/marketing

Salary: £24,000 - £27,000
Contract: Permanent, full-time
Location: Remote – Home based
Deadline:  20th October

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 
 

We are excited to be working with Migrant Help who are searching for a brilliant Business Development Manager–Corporate Partnerships. This leading charity delivers support and advice services to migrants and asylum seekers across the UK.

This role will focus on diversifying income to support the charity’s mission, actively exploring dynamic ways to engage corporate partners. This role offers progression and the opportunity to develop your career, with the opportunity of line management once you are established in post. You will be responsible for building long-term, mutually beneficial relationships and will create and manage a diverse pipeline to fund the charity’s multi-year, five-six figure strategic programmes, securing support through fundraising, commercial, gifts-in-kind, and crypto.

To be successful in the role of Business Development Manager–Corporate Partnerships, you will need:

• Minimum of 3 years’ experience in partnership management either in the charity or commercial sector
• Ability to work passionately as a corporate partnerships fundraiser, building relationships and developing income generating opportunities
• Passion for human rights

Salary: £40,000-£44,000
Contract: Permanent, full-time
Location: Remote, or Dover HQ, or Whitechapel, with in-person meetings once per quarter
Deadline: Rolling

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner.