Business Operations Manager Jobs in Home Based

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Working closely with the CEO, the Audit, Finance and Risk (AFR) Committee and the Board, the Finance & Corporate Services Manager is responsible for the financial management of the charity on a strategic and operational level, and supports our corporate, HR and ICT functions. As a member of the Senior Management Team, this position provides leadership and support to the wider team, and line management of the Finance & Corporate Services Officer. Other duties include monthly payroll, monthly management accounts and reports, annual budget and audit, and supporting our team with HR, ICT and office requirements.

You will be an experienced senior manager with at least 4-5 years of experience in finance within the charity sector and providing back-office support. An accountancy qualification is essential, as is knowledge of SORP.

You will be highly organised, able to work as part of our small team as well as on your own initiative, have a methodical and collaborative approach, and a flexible, ‘can-do’ attitude. You will be passionate about our campaigning work to improve the lives of older Londoners, and committed to upholding our mission, vision and values.

We are an equal opportunities employer and while we are open to applications from all backgrounds, we particularly welcome applications from older Londoners.

Age UK London (AUKL) is a leading campaigning charity in London, seeking to improve the lives of older Londoners. Our award-winning campaigns cover a wide range of subjects, including transport, digital exclusion, cost of living and poverty, and social isolation.

Operations Manager

Part time - 24 hours

Rochdale

Perm

£23,552 - £25,281

Our client

Morgan Hunt is delighted to be working with a leading charity delivering quality support services to vulnerable homeless women, young parents and women, men and their families who are affected by domestic abuse across North West England. They support the people they work with to overcome the experiences they have had, and to empower them to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term.

An exciting opportunity has arisen for an additional Operations Manager to join the team on a permanent, part time basis, managing their vulnerable women and young parents' projects across Rochdale.

The role

As an Operations Manager, you will be responsible for;

• Leading front lone homelessness services supporting vulnerable women and young parents ensuring they work in line with strategy, resources and procedures to operate effectively and in line with agreed polices and plans.
• Ensuring that services are maintained and developed in accordance with key aims and objectives, are responsive to change, trauma informed, needs led and actively seek the contribution of individuals and families who use the service.
• Harnessing a working environment that encourages teamwork, innovation, positively and creativity.
• Promoting client advocacy and involvement and ensure client services are assessed and reviewed and that services meet client satisfaction goals
• Working with the team leaders in providing consistent and responsible line management to staff, students and volunteers including recruitment.
• Building effective relationships with other agencies to promote a critical community approach to service delivery.
• Monitoring, reviewing and reporting on quality and performance of services to meet contract and funder requirements.
• Ensuring the finance team have the correct annual information to support in setting and controlling of all service budgets.
• Working with the Head of Operations to identify funding opportunities.
• Being committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
• Working at times other than office hours to attend meetings, participate in networks, fund raising events and ensuring that the service is accessible.

The candidate

• Direct experience within the field of homelessness, young parents, multiple disadvantage, violence again women and girls.
• Experience of monitoring and reporting against organisational plans, targets and budgets.
• Able to support, inspire, and give effective leadership to a diverse team to maintain a committed team delivering quality outcomes.
• Able to communicate with the individuals and families that are supported and gain their trust.
• Experience developing successful funding bids.
• Ability to balance competing priorities.
• Able to ensure a good communication flow within the team and to and from within the wider organisation.
• Creativity and imagination in developing and delivering person centred and innovative services.
• Open and approachable, able to bring empathy and diplomacy to dialogues with staff.
• A clear communicator, able to adapt tone and style to a range of audiences, needs and communities.
• A demonstrable commitment to equal opportunities and anti - discriminatory practice.

Benefits

• Auto enrolment pension plan after 3-month probation via NEST.
• Health plan for all employees after completion of probationary period including free eye testing, access to counselling, and reduced gym membership.
• Salary sacrifice bike to work scheme.
• Salary sacrifice tech scheme including all products from Curry's.
• Christmas saving scheme, save January - November.
• Holiday Purchase - one week.
• Flexi for non - rota posts.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

An exciting opportunity has arisen to work with Eldon Housing Association.  We are looking for a skilled People and Resources Manager to support Eldon Housing’s Head of People and Resources and the wider team. 

Initially on a 12 months fixed term appointment, you will make a significant contribution to the future direction of Eldon, adding value, ideas, inspiration and really drive forward our continued success. There are fantastic opportunities to take forward an independent and sustainable organisation with future development plans.

This is a varied and exciting role, with responsibilities for:

• Providing a first-class people-first HR service; implementing policies and procedures. 
• Managing day-to-day employee relations issues, providing guidance to managers on disciplinary and grievance procedures, sickness absence and other ER cases.
• Developing staff engagement and wellbeing initiatives, including forums and internal communication strategies.
• Manage the day to day running of the office, acting as Office Manager

You will be joining Eldon Housing at an exciting time in its development and transformation.  We have a new People and Resources Team, with the Head, HR Officer and Central Services & Resources Administrator, and we are looking for someone to support us on our journey to be the best that we can be in all that we do.

To find out more about our work please visit our website.

The ideal person for this role will have strong experience in a HR Manager or Advisory role, and used to leading on ER cases, with a “can-do” attitude.  Knowledge of HR systems is a must. 

We have some great staff benefits here at Eldon, including:

• Healthcare Cash Back Plan worth up to £1,300 per year on your routine healthcare costs.
• Employee Advice Line, offering a 24-hour confidential advice service.  
• Reward Me Now membership (exclusive discounts),
• Employee Recognition Schemes, including Employee Excellence Award Additional annual leave with qualifying service. 
• A comprehensive induction and training programme with ongoing development.
• Genuine career development opportunities

We will be reviewing applications on an ongoing basis therefore early applications are advised.  We reserve the right to close the job early if we receive a high quality or quantity of applicants.     

Upon receipt of a CV, long-listed candidates will then be invited to complete an application form, detailing full employment history and suitability for the role.

Strictly no contact from recruitment agencies

An Enhanced Disclosure and Barring Service check will be required 

Eldon Housing is committed to Equality & Diversity

We will process your data for recruitment purposes only.

Eldon Housing Association – Passionate – Professional - Caring

Stoll is the lead provider of housing and support services in the Veterans sector.  Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth. 

The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.

About the role:

• Experience of leading, then developing the skill sets of operational teams across multiple departments.
• Strong negotiation skills to get the best deals from contract.
• Experience of analysing management information and making recommendations to inform decision making is essential.
• Experience of working on own initiative within policy, procedural and legislative requirements.
• Experience of having worked in a charity or social housing is essential
• Evidence strong IT skills, systems implementation and process review.
• Excellent knowledge of operational policies and procedures.

Qualifications:

• Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
• Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
• Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
• Demonstrable commitment to and evidence of continuous professional development and learning.
• Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
• relatively short notice.
• Logical and proactive approach to issue resolution, able to break down a problem into its parts,
• assess the available options and identify a recommended solution.
• Strong business acumen and detailed knowledge of the supported housing area.
• Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
• Strong interpersonal skills plus good communication skills, both written and verbal.
• Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
• Good team working skills.

As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.

If you would like more information regarding the role, please view the JD attached.

This position may be subject to DBS checks

We are looking for a Business & Finance manager to join our dedicated team at a very exciting time.

Eggtooth was established in 2011 and has grown to be the leading creative mental health organisation in Hastings and surrounding areas. We have supported thousands of children, young people and families. We offer a unique approach to wellbeing and learning and our services are needed now more than ever before.

Essential

• Proven experience of working in a hands-on Finance Manager role 

• Strong knowledge of financial management principles, budgeting and financial reporting

• Proficient in using accounting software and MS Office (particularly Excel) 

• Experience in managing multiple, diverse income streams

• Demonstrated experience in managing financial systems, processes and controls

• Ability to work flexibly

Desirable

• Part or fully qualified accountant/bookkeeper within ACA/ ACCA, AAT or QBE or demonstrable equivalent experience

• Experience and or knowledge of the voluntary, third sector or charity sector and its financial culture

• Experience of supporting an organisation at a time of growth and transition

To ensure our finances are managed efficiently and effectively, enabling us to maximise our impact and deliver high-quality services.

Responsibilties will include:

Working closely with the Co-Director to source new business opportunities by targeting opportunities and  demographics.

Negotiating new contracts with suppliers or customers on behalf of the Eggtooth.

Preparing detailed budgets that improve the cost-efficiency of the organisation.

Responsible for the day-to-day running of the Finance function. Working with a bookkeeper to ensure accurate financial records are kept, managing payroll, online banking, Xero account and integrations.

To produce relevant, timely management accounts, cashflow  and other financial reports with analysis and commentary to inform decision-making

Deliver, oversee and develop robust financial procedures, controls and systems ensuring compliance and diligent resource management appropriate to a growing not-for-profit organisation with limited resources

Pay: £33,920-£40,280 pro rata, depending on experience
Contract: Permanent. Full time, 0.8 or job-share
Apply by Monday 30 September, 12:00pm BST

We’re a small but ambitious arts charity on an exciting journey. We are transforming a half-acre industrial heritage site - New River Head Clerkenwell - into the national centre for illustration and a home for Quentin Blake’s archive.

We’re seeking a brilliant person - or people - to join the team as Philanthropy Manager at an exciting time for the Centre with construction about to begin on our new home.

The Philanthropy Manager will secure gifts from Individuals, Trusts and Foundations in the range of £1,000-£50,000+, and will work closely with the Head of Development, Centre Director and Board to steward gifts at the £50,000+ level.

You will be a relationship-focused fundraiser with experience of face-to-face fundraising, excited by the opportunity to play a key part in launching a major new cultural institution. You will use your experience and key moments on the way to opening to refine, refresh and grow our established giving circles. You will also identify and develop new ways that individuals can support the Centre and our programming before we open our doors in February 2026.

You will be an inspiring and committed ambassador for the Centre and its mission, in person and in writing. You will also be a great team-player who enjoys collaborating with colleagues across the Centre to deliver a dynamic and creative programme of donor cultivation and stewardship. Your work will reflect our values of compassion, curiosity, equity, relevance and rigour.

Quentin Blake Centre for Illustration champions art that is dynamic and diverse; we want our team to reflect that. We’re an inclusive and flexible employer, happy to hear from full-timers, part-timers and job-shares.

In recognition of underrepresentation in our staff team we will be offering guaranteed interviews to D/deaf and disabled applicants and applicants of African, Caribbean, Central Asian, East Asian, Latinx, South Asian, South East Asian and West Asian heritage whose applications meet the essential criteria listed in the Philanthropy Manager Job Pack.

Please download the job pack from our website for more details on the role, what we are looking for and how to apply. If you have any queries, please email us.

We are registered as a Disability Confident employer. Please email us to let us know if you have any access requirements that need to be met to support you to make an application or participate in the interview process.

An online information evening for this role will take place on Tuesday 24th September from 6pm – 7pm.This is an opportunity to meet our team, find out more about our work and ask questions about the role. If you would like to attend, please email us and ask us for joining details.

Apply by Monday 30 September, 12:00pm BST.

Job title: Senior Data and Innovation Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)

Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)

Contract: Permanent

Overall purpose

Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.

The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.

The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.

Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are seeking an experienced and motivated Business Services Manager to join our team. The Business Services Manager will play a critical role in ensuring the smooth operation of the Dundee HQ for Kids Operating Room. This role is responsible for the effective management of KidsOR facilities in Dundee, Health and Safety compliance, the coordination of complex international travel logistics for the operations team, and supporting the Director of Global Operations with scheduling and appointments. The Business Services Manager will oversee the administration and day-today management of the Dundee HQ, ensuring a well-organised and efficient working environment.

Key Tasks and Responsibilities

1. Facilities Management

• Oversee the day-to-day operations and upkeep of the Dundee HQ.
• Ensure the proper maintenance and functionality of all facilities, including building repairs, security, and equipment.
• Liaise with external contractors and suppliers to manage building services, including cleaning, utilities, and waste management.
• Monitor and manage office supplies and equipment inventory to ensure smooth operational activities.

​2. Health & Safety

• Act as the main point of contact for all Health & Safety matters.
• Ensure the charity is compliant with all local, national, and international health and safety regulations.
• Conduct risk assessments and ensure that all safety policies and procedures are up to date and communicated across the organization.
• Provide training and guidance to staff regarding Health & Safety best practices and emergency protocols.

​3. Travel Coordination

• Manage complex international travel arrangements for staff and volunteers, including booking flights, accommodations, and ground transportation.
• Ensure travel plans are in compliance with relevant visa, vaccination, and insurance requirements.
• Liaise with travel agencies, embassies, and insurance companies to ensure smooth and compliant overseas operations.
• Keep track of travel schedules and maintain travel records.

​4. Administrative Support for the Director of Operations

• Manage the Director of Operations' calendar, including scheduling meetings, appointments, and travel itineraries.
• Prepare briefing documents, reports, and meeting agendas as required by the Director of Operations.
• Provide general administrative support, including handling correspondence, processing expenses, and maintaining records.

​5. Office Administration

• Oversee the day-to-day administrative functions of the Dundee HQ, ensuring the office operates efficiently.
• Manage reception duties, ensuring a professional and welcoming environment for visitors and staff.
• Ensure the effective organization and filing of documents, both digital and physical.
• Assist with the organization of meetings and events held at the Dundee HQ.
• Collaborate with finance and HR departments to support general office operations, including payroll, invoicing, and staff onboarding.

​Skills & Qualifications 

• Proven experience in a business administration, facilities management, or office management role.
• Strong understanding of Health & Safety legislation and best practices.
• Experience managing complex international travel logistics.
• Excellent organisational and multitasking abilities, with strong attention to detail.
• Strong communication and interpersonal skills to effectively manage external contractors, staff, and stakeholders.
• Proficient in using office software and project management tools. Ability to work independently and prioritize tasks in a fast-paced environment.

Personal Attributes

• A proactive and solution-oriented approach.
• Strong problem-solving skills and the ability to make decisions under pressure.
• A team player with excellent interpersonal skills.
• High level of discretion and confidentiality when handling sensitive information.

This is an important strategic role within our organisation. You will lead and manage the delivery of our Village Agent Programme which helps vulnerable people within Somerset, improving health and wellbeing, and supporting communities to thrive together.

You will work with the Head of Programmes and other members of the Senior Leadership Team to ensure that the programme delivers our strategic goals and that we are collaborating effectively within the Health & Wellbeing system of Somerset, and the VCFSE sector as a whole.

You will be a key member of the Programmes Team, and will work with colleagues to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

What you'll be doing

Thrive together

• Be accountable for the delivery of high-quality Village Agent Services in Somerset, promoting a learning culture, and driving growth through role modelling.
• Lead all managers and operational employees within the Village Agent Programme to deliver our strategic goals.
• To coach and lead the Agent Locality Managers to enhance overall performance and continuous professional and personal development.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality service.

Enable Change

• Ensure that the impact of the Village Agent services is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on client outcomes.
• Be responsible for leading service development annually, responding to evidence of need and seeking to implement community solutions; whilst identifying and mitigating risk.
• Drive community development through the Village Agent service, supporting the team to identify gaps and implement sustainable community solutions.
• Take responsibility for collating quarterly, annual and ad hoc reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Act as the Safeguarding Lead Officer for Client Services, and work closely with the CCS Safeguarding Lead.
• Contribute to the development of quality assurance systems.
• Assist in managing the organisation’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

Build Connections

• Build and maintain positive working relationships with our collaborators, including commissioners, public sector officers and senior operational managers across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for Village Agent services.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

We are seeking an experienced and motivated Business Services Manager to join our team. The role is responsible for overseeing the charity’s business service functions, including Human Resources, senior administration, ensuring and overseeing GDPR compliance within the charity, IT coordination and Safeguarding. The successful candidate will also be responsible for developing, reviewing and updating the organisation’s policies and procedures.

Key Tasks and Responsibilities

HR

• Oversee all HR functions, including recruitment, onboarding, performance management, employee relations, and staff development.
• Ensure compliance with employment laws and regulations and maintain up to date HR records.
• Provide guidance and support to managers and staff on HR-related matters.
• Maintain accurate records of each employee and ensure proper allocation of benefits due.
• Oversee all training requirements for the charity.

​Administration

• Manage the day-to-day operations of the business services team, ensuring efficient administrative support to the organisation.
• Coordinate and manage office facilities, supplies and equipment.
• Support the executive team with scheduling, correspondence, and other administrative tasks.
• Ensure all insurance required by the charity is in place and regularly oversee any changes.
• Oversee the Donor Care team to ensure processes and protocols are in place to ensure a high quality donor care experience.
• Keep up to date with legislative and regulatory requirements and good practise across Business Services.

​GDPR & IT Coordination

• Act as the DPO for the organisation, ensuring compliance with GDPR and other relevant data protection regulations.
• Develop and maintain data protection policies and procedures, and oversee staff training on data privacy.
• Conduct regular audits to ensure data protection compliance across the organisation.
• Liaise with external IT provider to ensure the organisations IT infrastructure is secure, up to date and aligned with operational needs.
• Manage IT assets, software licenses, and support the implementation of new technologies.
• Provide IT support and training to staff as needed.

​Safeguarding Lead

• Act as the designated Safeguarding Lead for the organisation, ensuring the safety and wellbeing of all beneficiaries we work with.
• Develop, review and update safeguarding policies and procedures ensuring they are in line with best practise and legal requirements.
• Deliver safeguarding training to staff, and all associated personnel, and manage safeguarding concerns and incidents.

Policy Development and Compliance:

• Lead the development, review and updating of organisational policies and procedures, ensuring they reflect current laws, regulations and best practises.
• Ensure policies and procedures are effectively communicated and implemented across the organisation

Person Specification

Key Requirements 

• Proven experience in a similar role
• Strong knowledge of HR practices, employment law and GDPR regulations.
• Experience in Safeguarding and developing organisational policies and procedures.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Strong IT skills and knowledge in Microsoft Sharepoint.

​Desirable Qualifications

• CIPD qualification or equivalent in HR management.
• Experience in a safeguarding role.

​ 

Salary: £32,000 FTE (approx £22,857 pro rata)

Hours: Part time - 25 hours per week 

Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support

Contract: Permanent

Responsible to: Director of Resources

Responsible for: Shop Managers and Assistant Manager, cover staff

Accountable to: Marketing & Communications Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Friday 4th October 2024

Interviews: TBC

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community. 

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors. 

The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates. 

Here at the IOP we are looking for a Learning and Skills Manager to join the Wales team on a fixed period of 9 months to support us in our mission.

Working with colleagues from across the organisation and our members, the Learning and Skills Manager (Wales) will spearhead the IOP's efforts to increase the visibility and impact of our work in this crucial area. Building and maintaining high level relationships across the education and skills sectors in Wales, the post-holder will help us to develop and share our expertise, and influence the development of qualifications, curricula and learning pathways, as well as lead a team providing direct support to teachers.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!  

The Role

This exciting fixed-term role will help the IOP to understand and support Wales’s education and skills sectors and to ensure that the voice of Wales is heard and represented in the IOP’s broader work across the UK and Ireland. The Learning and Skills Manager (Wales) also leads a team of professional teacher CPD coaches and a Welsh Government funded project that provides support to non-specialist teachers of physics and help schools to nurture an equitable and supportive learning environment. 

What will I be doing?

• Developing long-term, impactful education and skills projects and activities in Wales and managing successful delivery.
• Identifying risks and opportunities associated with the Institute’s education and skills work.
• Producing high quality outputs that achieve influence with key audiences.
• Supporting the production of influential policy and research activities in the education and skills spheres.
• Advising colleagues across the IOP of education and skills policy, practice and priorities in Wales.
• Offering advice and making recommendations to senior colleagues, members, trustees and external stakeholders.

Projects you work on may include:

• Scoping and delivering the Welsh elements of collaborative, cross-IOP projects, in particular those led by the Learning and Skills team.
• Working with colleagues to develop new policy positions, such as on the recruitment, retention and training of teachers.
• Leading a Welsh Government funded project supporting non-specialist teachers of physics and encouraging greater equity in schools.

Who will I work with?

• The IOP Wales team (where you will be based)
• The IOP Learning and Skills Team across the UK and Ireland
• Members
• Stakeholders such as Welsh Government, universities, training providers, schools, colleges, learned societies, exam boards and education and skills representative bodies.

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Results-oriented and can be counted upon to meet targets.
• Adaptable and flexible, able to flourish through periods of change and uncertainty (and to support your team to do so).
• Motivated self-starter, with a keen interest in and knowledge of education, skills, science, technology, and related issues.
• Diplomatic negotiator, able to manage relationships with internal and external stakeholders effectively while maintaining focus on strategic objectives.
• Relationship focused – is dedicated to building relationships and meeting the expectations and requirements of internal and external partners.
• Can work methodically and establish processes and procedures where needed. 

Nice to have

• Degree, or equivalent, in physics or a related subject.
• Teaching qualification or experience of working within education and/or skills.
• The ability to work in the medium of English and Welsh.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. 

To apply for this role please click the link below, best of luck with your applications!

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

We are working in partnership with a care provider, who enable Carers to benefit from respite breaks with the peace of mind from knowing that loved ones are in the safe, reliable hands of professional carer support workers who are trained in all aspects of care delivery.

They are now seeking a Care Operations Manager to have full oversight of the daily operations of the organisation, maximise the number of carers supported in Surrey/care hours delivered, and ensure the organisation is fully complaint in line with regulatory guidance and legislation.  They are also looking to expand their self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.

The role will report into and be required to meet with the Head of Care Operations and Registered Manager on a regular basis to communicate oversight of operations.  Ensuring effective governance to fully evidence compliance and positive outcomes in the event of a CQC inspection, alongside input during the inspection process.

The successful candidate will demonstrate:

• NVQ 5 in leadership/management in Health and Social Care or transferrable qualification 
• Knowledge and experience of compliance and CQC regulations in Health and Social Care
• Understanding of Service Delivery and person-centred care and support 
• Strategic development, planning and delivery of quality, innovative carer support services
• Excellent team management and leadership skills

The successful candidate will oversee the operational day-to-day management of the professional care support services, ensuring care hour targets are met and ensuring continued compliance with relevant legislation. You will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources. The successful candidate will have excellent leadership and communication skills be approachable and confident. 

For more information, please contact Sandra Smith, Charisma Charity Recruitment.  Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Surrey with flexible working

Our client is looking to interview as soon as possible so please apply without delay.