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The postholder will be experienced, skilled and knowledgeable, with an essential interest in and experience of working with migrant and refugee clients with complex needs; and the post would suit someone with previous experience in the migration or advice sectors who is interested in working with a mixed caseload that includes needs around destitution, homelessness, immigration and NRPF issues. We actively welcome applications from those with lived and relevant experience.
The post holder will assess, prioritise and triage new enquiries and referrals and allocate cases as appropriate within the generalist team. You will also carry your own caseload and provide one-to-one generalist advice, casework and practical support to migrant and refugee clients on
issues including immigration status, housing & homelessness, welfare benefits, asylum support, community care and destitution; as well as signposting and referring to internal and external local services including support groups, wellbeing activities, digital inclusion, ESOL, training and employability.
You will oversee our phone and email advice provision and organise and take part in the weekly advice rota. You will administer our destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support. You will attend and participate in local migrant sector meetings and networks as appropriate and, along with all staff and volunteers, you will have responsibility for identifying and raising any safeguarding concerns. You will jointly oversee and supervise casework volunteers and provide support and advice to our current generalist caseworker where needed.
The advice & casework team supports clients holistically on a range of different matters and our core caseload includes refugees, asylum seekers, those with NRPF, complex EUSS cases, spousal visas and undocumented migrants. Many of those we work with are homeless or precariously housed, destitute, and/or struggling to access support through statutory services for mental health, housing, welfare benefits and children’s services. The balance of time spent between different client groups and cases will need to be responsive to the ongoing demographic changes we see in the city and region, and the post holder will be expected to provide casework management and co-ordination of relevant services, liaising closely with other providers and with interpreters.
You will work as part of a small, supportive team that currently includes one other f/t generalist caseworker, one f/t immigration caseworker and a number of active casework support volunteers. The wider frontline staff team includes four refugee resettlement caseworkers; our group work facilitator; a skills & employability caseworker; an ESOL tutor; a food bank co-ordinator; and a volunteer co-ordinator.
Regular supervision and support and in-house and on-the-job training will be provided, as well as external training on specific issues where needed. However you will need to be ready to step immediately into a busy advice environment with the necessary confidence, skills and knowledge to begin to deliver advice and casework and take over an existing caseload.
On rare occasions you might be required to work out of hours where there are emergencies or if and when there are new arrivals in need of immediate support.
Postholders will need to have the right to work in the UK.
supporting refugees, asylum seekers and those with no recourse to public funds
The client requests no contact from agencies or media sales.
We’re looking for a Data Officer to join our growing Young Sounds team. You will fulfil an important cross-organisational role, working closely with the team to collate and analyse the data collected through all our programmes.
About Young Sounds UK
Young Sounds exists because musical talent is everywhere but opportunity isn’t: family finances and other obstacles too often get in the way. We’re here to change this in two key ways:
• We support young musicians from low-income families with funding and other help;
• We support music education through training, advocacy and research.
We became an Arts Council England National Portfolio Organisation in April 2023 and also joined an expanded cohort of National Youth Music Organisations (NYMOs). We currently support around 900 individual young people across the UK every year and demand for our support is increasing. It’s an exciting time to join a pioneering organisation at the forefront of British music education.
The role
The Data Officer will fulfil an important cross-organisational role, working closely with the team to collate and analyse the data collected through all our programmes. Young Sounds is a reflective organisation. We’ve always invested time and effort in seeking out, understanding and demonstrating the difference our programmes are making. We believe in learning from experience. This is what we mean by evaluation.
Since 2023 we have committed to evaluating all three of our main programmes, each of which tackles a key barrier to young people’s musical progression. Each quarter we review our progress against both our Arts Council England Activity Plan (where measures of success are agreed annually) and the actions we’ve set for each year against each of Arts Council England’s four Investment Principles. We believe that data plays an integral part in telling the story of our work, and we regularly draw upon the information collated through evaluation to update our wider funding base (e.g. Trusts and Foundations) on the work we are doing. The Data Officer will work with the External Evaluator to enable us to report effectively and accurately on our progress to all our funders.
Working relationships
Reporting to the Finance and Operations Director you will also work closely with the External Evaluator, Development Manager, Finance Officer, and other members of the wider Young Sounds team.
Place of work
Home-based, with occassional travel for meetings.
The client requests no contact from agencies or media sales.
Alexandra Park and Palace is a major event, heritage and cultural destination in north London. It is a rare survivor of the great Victorian age of entrepreneurship, exhibition, and spectacle and was the birthplace of BBC Television in 1936.
The Financial Transactions Supervisor provides support to the finance team and is responsible for ensuring all financial transactions are processed in an efficient and effective way, and bad debt is kepy to a minimum.
Proven exprience in a similar role is essential along with practical experience of working on both purchase and sales ledgers. Good communication skills with the ability to explain finanical processes to non-finance managers is required.
This is a fixed term contracted expected to last approximately 12 months to cover a period of maternity leave.
Main duties include
- Timely and accurate processing of supplier invoices
- Raise customer invoices (including event settlements) and ensure debt is collected and recovered
- Supervise and support the weekly paymet run
- Line management responsibility for Accounts Payable Assistant
- Ensure sub-ledger reconciliations are completely
- Review all Aged Creditor listings on a bi-monthly basis and take appropriate action
- Review Aged Debtors monthly and apply credit control procedures for outstanding debt collection
This is not an exhaustive list, please see the JOB PACK for further details and how to apply
Our mission is: To repair, restore and maintain the park and palace for the recreation and enjoyment of the public forever.
Glass Door run Londons largest Emergency Winter Night Shelter and we are looking for a new Fundraising Manager to join our team to ensure we are able to continue our service and increase out outreach and Casework support.
Job specification
Team: Fundraising
Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home.
At minimum of two days a week at the office.
Duration: Permanent (with six months' probation)
Reporting to: Head of Fundraising & Major Donors
Responsible for: Line manager to Fundraising Officer (Events and Community) as well as manage the events budget
Hours of work: 35 hours per week, Monday-Friday
Salary: £38,000 – £42,000 pa
Overview of the role
The postholder will be responsible for our events, community fundraising and corporate partnerships.
What you will do as part of our team
Strategic Planning
- Work with the Head of Fundraising & Major Donors and the other Fundraising Managers to refine and develop our established fundraising strategy to maximise income from events, community fundraising and corporate partnerships against an annual target.
- Develop our annual programme of events, including cultivation, stewardship and fundraising events, whether virtual or physical.
Events Management
- Overall responsibility for the design, planning and implementation of all Glass Door events, including our flagship fundraising event, the Sleep Out in the Square, and our annual supporter thank you event.
- Conduct an evaluation after each event, considering its successes, factors which could be improved and any recommendations moving forward.
- Oversee the Fundraising Officer as they support with the co-ordination and implementation of events.
- Ensure health and safety is at the core of all event planning and implementation.
- Manage our challenge events portfolio and identify new opportunities which could increase Glass Door’s income
Corporate Partnerships
- Pitch for corporate support including commercial partnerships, charity of the year relationships and sponsorship.
- Manage a portfolio of corporate partnerships, working with companies where the focus is on employee fundraising and volunteering, cause related marketing and/or pro bono support.
- Develop a Corporate prospect pipeline, reengaging lapsed donors from our database, and identifying new prospective partners.
Community Fundraising
- Oversee our work with community groups, supporting the Fundraising Officer, ensuring we provide necessary stewardship, support and guidance.
- Local churches are big supporters of our work. Support the Fundraising Officer to maintain excellent relationships and support them with events
- Establish a new community fundraising product, as an additional or alternative option to our flagship event Sleep Out
Policies and regulation
- Stay well informed of existing and new fundraising legislation and guidance from the Fundraising Regulator, ensure this is regularly communicated to the wider Fundraising team and forms the basis of Glass Door’s Fundraising Policy
- Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and the Code of Fundraising Practice.
- Ensure the Fundraising Policy is kept up to date across the organisation
Other
- Build excellent working relationship with existing donors, the Board of Trustees, staff, volunteers and other stakeholders who help promote the charity.
- Line manage the Fundraising Officer: Events and Community (full-time position
- Develop positive internal working relationships with relevant colleagues, working collaboratively with to ensure communications, data protection legislation, database management and donation processing are all handled appropriately.
- Manage the relevant fundraising budget for your area, including income and expenditure forecasts, in conjunction with the Head of Fundraising & Major Donors and other Fundraising Managers.
- Attend and participate in Manager meetings, and other ad hoc meetings when necessary.
- Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person specification
We are seeking an energetic, personable and insightful individual with experience of managing complex events and developing positive, fruitful relationships with corporate and community fundraisers. You will be a confident and friendly self-starter, who takes initiative to get things done.
Essential
Knowledge & Experience
- Experience managing complex events delivering six figure income targets
- Demonstrable success in securing income from a range of fundraising streams, including corporate, events and community
- Understanding and experience of developing and stewarding relationships with supporters of all kinds, from event attendees and community fundraisers to senior company executives
- Up to date knowledge of the regulatory regime around fundraising and data protection.
- Experience of managing budgets including forecasting, monitoring and regular reporting of outcomes against targets.
- A good understanding of health and safety and risk assessment procedures.
- Experience of basic copywriting to produce fundraising packs and other materials.
- Experience of managing staff and volunteers.
Skills & aptitudes
- Strong interpersonal skills and the ability to build relationships with a wide range of stakeholders and audiences, particularly our fundraisers, donors and volunteers.
- Strong public speaking skills and experience of presenting to donors.
- Excellent verbal and written communication skills with the ability to adapt style appropriately.
- Ability to work under pressure, manage time effectively and prioritise a varied workload.
- Project management and organisational skills.
- Ability to develop ideas and concepts into effective action plans.
- Good negotiation skills.
- Excellent attention to detail, taking pride in work.
- Highly numerate with strong analysis skills.
- Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
Personal Characteristic
- We are a small, hardworking, highly motivated team, and we need someone positive and flexible who will maintain and build on our recent successes. We seek a willingness to roll up your sleeves and get involved as needed - and to develop the role and yourself as Glass Door grows and our fundraising and management needs change. We are also looking for:
- Passion for helping to improve the lives of homeless people.
- Initiative and follow-through: highly organised and self-motivated with an ability to set, prioritise and work independently through a calendar of deadlines and goals;
- Problem-solving: able to bring an intelligent, imaginative approach to development and implementation of our fundraising operations;
- Collaboration: able to work well within the Fundraising and Communications team;
- Willingness to lead: able to set a vision for what can be achieved, and to take others with you by your enthusiasm and determination;
- Compassion: insightful and sympathetic to the challenges faced by our homeless guests;
- Someone who enjoys the dynamics of a small (but growing), vibrant and busy office.
- Willingness to work flexible hours occasionally, for example at evenings and weekends.
Desirable
- Prior experience of using a CRM database to segment and select data, produce reports and analyse information, ideally the Donorflex database.
Please send your cv and a cover letter
The client requests no contact from agencies or media sales.
COMMUNITY DEVELOPMENT WORKER (ISLE OF SHEPPEY)
HOURS: Flexible up to 1 FTE to be discussed at interview
24 MONTH FIXED TERM CONTRACT
SALARY: £26,072 - £28,615 p.a. for 1FTE, pro rata to contracted hours
Oasis Charitable Trust is a multi-national charity supporting communities in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
We have an exciting opportunity for an experienced Community Development Worker to work as part of our Oasis Hub on the Isle of Sheppey, to engage and work with the community by helping them to access Hub activities, and the social supermarket project.
Key responsibilities will be:
- To deliver the Sheppey Support Bus project and ensure its day-to-day operational tasks are fulfilled.
- To liaise with our community partners including supermarkets, Fairshare etc to support and provide for Oasis activities, including the Sheppey Support Bus.
- To monitor and evaluate activities using monitoring tools available to the team.
- To develop other opportunities that will enhance our offer to the local community.
The successful post holder must have:
- A relevant professional qualification in Community Work or able to demonstrate qualification by experience.
- Successful experience of working with complex communities.
- The ability to deal with private information and sensitive issues with a calm and confident approach in difficult situations.
- Ability to function in diverse settings and with a wide range of professional agencies.
- Self-motivation, resilience, excellent organisational/administrative and inter-personal skills are essential for this role.
This is an exciting opportunity to be part of something pioneering on the Isle of Sheppey and to help make a difference to communities on a local level, while individually improving the life chances of everyone. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution.
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
If you are interested in this position, please email your most recent CV and covering letter. For further information please visit the Oasis Charity Jobs Website. In your covering letter, please answer the following questions:
- Expand on your CV to explain how your skills and experience meets the Job Description. Give specific examples.
- What personal attributes does a person need to do well as a Community Development Worker?
- How do you see the Oasis ethos and 9 Habits being displayed in this role?
Completed applications should be returned by 12 noon Tuesday 10th September 2024
Interviews will take place on Wednesday 18th September 2024
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Hours: Full-time
Remuneration: £31,500 per annum
Duration: Permanent
Location: Manchester, UK (hybrid working available)
Can you provide excellent operational administration and coordination both in the UK and deployed internationally?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
We are recruiting internally for an Operations Coordinator who will provide support and administration to our humanitarian health operations, working closely with our operations managers, deploying and deputising as required as well as working on key aspects of grant management and proposal development.
Our Ideal candidate will combine excellent office administration experience with solid theoretical understanding and practical experience of the humanitarian sector.
You will have excellent interpersonal skills and be able to coordinate effectively with people from a range of culture, professional backgrounds, and perspectives.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through an influential role in our humanitarian programming.
How to apply
We strongly recommend that you read the Candidate Information Pack - Operations Coordinator - August 2024 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Friday 20th September 2024
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Kinship:
Kinship is a charity committed to supporting families with kinship care arrangements. They provide vital support to families across the UK, ensuring that children in kinship care receive the love, stability, and opportunities they deserve. As they continue to grow, they are looking for a dedicated Research Manager to join their team and support their mission.
Purpose of Role:
Join us in a new and impactful role where you’ll significantly contribute to our expanding research program. At Kinship, the leading provider of services for kinship carers in England and Wales, you’ll collaborate with internal teams and research partners like the University of Oxford and Lancaster University. Your work will span all research stages, from design to impact, directly influencing our services, policy, and practice. Your research will make a tangible difference, supporting over 12,000 kinship carers and building a robust evidence base for kinship family support.
Key Responsibilities:
In this impactful role, you'll contribute to shaping and executing Kinship's research strategy. Key duties include:
- Leading research design, data analysis, and reporting.
- Conducting desk research, surveys, and focus groups.
- Collaborating with the Head of Policy and Public Affairs on the annual kinship carers survey.
- Analysing Salesforce CRM data to inform policy and service development.
- Managing research projects with external partners, ensuring high-quality outcomes.
- Supporting kinship carers' participation in research.
- Presenting findings and maintaining an up-to-date online research bank.
This role is critical in generating insights that directly impact kinship care services and policy development.
Skills & Experience Required:
- Proven expertise in applying qualitative and quantitative research methodologies across diverse projects.
- Strong experience in planning, commissioning, and managing research projects, ensuring timely and budget-conscious delivery.
- Track record of delivering impactful research in a relevant field.
- Exceptional written communication skills, adaptable to various audiences, including kinship carers.
- High-level data analysis and presentation skills, with a focus on strategic thinking and influence.
- Proficiency in CRM systems (preferably Salesforce) and strong financial literacy for managing research budgets.
- A collaborative, self-starting attitude, committed to meaningful participation and the values of equity, diversity, and inclusion.
Candidate Profile:
We are seeking a confident and strategic individual with the ability to build and maintain positive, productive relationships both internally and externally. Financial literacy and experience in managing research budgets are essential. The ideal candidate is a self-starter, capable of taking initiative and driving projects forward.
Desirable Experience and Knowledge:
- Postgraduate-level training in research methods.
- Experience with peer researchers and fundraising for research.
- Understanding of children's social care.
- Lived experience of kinship care.
Attributes:
- Flexibility to travel across England and Wales.
- Commitment to equity, diversity, and inclusion.
- Enthusiastic team player with strong problem-solving skills.
- Excellent written and spoken English.
- Permission to work in the UK.
-Dedication to the values and objectives of Kinship is essential.
Compensation & Benefits:
- Competitive salary
- Full Time/Perm Position
- Hybrid Working (3 Days in Office in Vauxhall, London)
- Pension scheme
-- 30 days of holiday per year, plus bank holidays
- Opportunities for personal and professional development
- A supportive and collaborative working environment
If you're passionate about making a difference to the lives of families in kinship care and have the skills and experience we're looking for, we'd love to hear from you. To apply, please send your CV and a cover letter explaining why you're the perfect fit for this role by Wednesday 4th September 2024.
We look forward to welcoming you to the Kinship family!
Kinship is an equal opportunities employer committed to promoting a positive and inclusive working environment.
Please ensure you have submitted your full CV and Cover Letter
Application deadline: 5pm on Wednesday 4 September.
Interviews (online): Thursday 12 and Friday 13 September.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK Based, Bristol, London or within 2 hours of London
Salary: £42,750 (Grade 5) per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract: 14 months
Hours per week: 37
Interviews: TBC
Who is Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Communications Manager role:
As Communications Manager, the successful candidate will play an integral role in line management and coordination of the work of the Women’s Aid Communications function, supporting the Head of Media, Brand and Relationships in leading the team to deliver operational plans in support of the organisational strategy.
Key duties and responsibilities of the Communications Manager:
- Providing exceptional team management across the communications function, including supervision, sign off, forward planning and development.
- Motivate the team to perform to a high standard, monitoring capacity and ensuring projects and campaigns are delivered on time to a high standard.
- Effective departmental financial management of project budgets.
- Monitoring and evaluation to demonstrate the impact of team members’ work.
- Managing media relations to ensure Women’s Aid is the leading voice for the sector and can effectively quantify and evaluate our reach.
- Ensuring public awareness campaigns and messaging is on brand and delivering for the organisation.
- Overseeing our social media output and policies to amplify our voice online and be part of the national conversation on violence against women and girls.
- Support member services to communicate their work.
- Take part in an out of hours on call rota for media enquiries.
What we are looking for in our Communications Manager:
- Experience of working in a busy media relations and communications environment.
- A brilliant line manager who is confident in leading and supporting a team of talented communicators to achieve powerful results and make an impact.
- Demonstrated PR success.
- Someone with a basic understanding of the domestic abuse sector and Women’s Aid – including the sensitivities and potential issues that might arise, as well as alignment with our feminist approach.
- An understanding of the principles of lobbying and campaigning at Government level for charities and demonstrated experience and results in delivering campaigns.
- A brand guardian who is adept at managing messaging and visual identity to tell a consistent brand story for the organisation.
- Someone who feels at home working in a proactive and reactive communications landscape to leverage coverage and exposure.
Benefits of joining us as our Communications Manager include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email addredss. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement on our website.
- Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
The client requests no contact from agencies or media sales.
This is an exciting time to join London’s Air Ambulance Charity. We have just reached our fundraising target to replace our two helicopters and are planning how we can capitalise on the remarkable success of our campaign.
We are seeking a digital marketing and communications expert to join our team for 12 months to cover maternity leave. The role shapes and develops the digital strategy. It brings together all our digital functions in order to strengthen our fundraising, marketing and communications.
Leading on the development and integration of all digital channels, you will support on the rollout of an overarching email marketing and website strategy, as well as oversee the integration of paid and organic social. The post holder will understand our different supporter groups to ensure digital work maximises supporter communications and will thrive on a fast-paced, vibrant environment.
You will have significant experience of developing and implementing digital strategies to improve fundraising and awareness communication and be skilled at turning data and insights into strategic digital campaigns.
In return we offer a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. We offer hybrid and flexible working options, wellbeing packages and family friendly employment policies.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
The focus of this role is to provide administrative support to HES projects to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.
Pay and conditions
- The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
- The salary for the role will be £27,121 - £29,803.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To sort HES inbound post, ensuring items are passed to the correct team or staff member and coordinate HES outbound post requests, collating and printing information to send to households.
- To coordinate text messages to send to clients who would benefit from our advice services and speak to households by telephone and triage households to appropriate HES projects.
- To book home visits for advisors, keeping calendars up to date with appointments, cancellations and amendments. Accurately completing the home visits risk assessment when required.
- To coordinate events data and bookings across the team and supporting energy advisors with event preparation.
- To coordinate retrofit activity with funders and report back on outcomes and queries, managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations and amendments.
- To record client details and follow HES team guidance documents to assess the help and support needed. Ensuring to update our client databases and other contact management systems accurately.
- Support the internal training programme, making sure evaluations are completed and booking inductions for new starters.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people at all levels verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seeking support where necessary.
- Highly organised at managing time and a busy workload.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Wednesday 4 September by 5pm.
Interviews are expected to take place Tuesday 10 September, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Battersea is supported by over 600 volunteers across our three centres. The Volunteering Team are responsible for the recruitment, training, and ongoing support of volunteers at Battersea. Our volunteering programme is accredited by Investing in Volunteers, and we influence best practice in volunteer management across Battersea.
We’re looking for a proactive individual who is passionate about volunteering to join our team as a Volunteer Coordinator. Our Volunteer Coordinators are responsible for coordinating volunteer recruitments, providing volunteer management advice and guidance to staff who work with volunteers, and establishing positive relationships with volunteers to ensure they have a fulfilling volunteer experience at Battersea. This role will work directly with kennel volunteers at Battersea London.
This role also has the opportunity to work on projects to improve our volunteer programme at Battersea.
The ideal candidate for this role would be someone who is passionate about the benefits of volunteering, for volunteers and animal welfare; and has experience of working constructively and collaboratively with colleagues from different teams.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 3rd September 2024
Interview date(s): 11th/12th September 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Role Purpose
The main purposes of the Head of Curriculum and Growth role are:
- Overseeing the design and maintenance of consistently high-quality workshops and resources (Tender’s curriculum) across all programmes, incorporating drama and the arts and appropriate subject matter expertise
- Developing a strategic plan for expanding Tender’s reach and impact, and working in collaboration with the Director of Services to execute expansion plans
- Overseeing the recruitment, training and ongoing development and management of Tender’s freelance workshop facilitators
Main Responsibilities and Duties
Curriculum and quality assurance
- Overseeing the development and introduction of all new content in Tender’s curriculum, working in collaboration with internal and external stakeholders to ensure secondary research, beneficiary need, subject matter expertise and beneficiary voice (in particular, youth voice) is appropriately incorporated and content is evidence-based
- Developing, reviewing, updating and implementing Tender’s quality assurance framework to ensure Tender’s curriculum remains of a consistently high quality
- Overseeing the regular review of existing curriculum to ensure content remains internally consistent across Tender, up to date and incorporates new information and best practice teaching methods
- Working in collaboration with the Research & Impact Manager, ensuring relevant primary and secondary research and learnings from Tender’s programmes are incorporated into Tender’s curriculum to maximise the impact of Tender’s programmes
- Championing excellence in the design and delivery of Tender’s curriculum across the organisation, including building strong relationships with other Heads of Departments and Programme Managers
Workshop leader oversight
- Working in collaboration with the Head of Schools & Youth Settings and Head of Adult Services, identifying gaps in workshop leader pools and overseeing the timely recruitment of a sufficient number of workshop leaders across all regions to deliver all planned projects
- Developing and implementing a consistent and robust workshop leader induction plan for all new facilitators
- Developing and implementing an ongoing training and development plan for workshop leaders to ensure consistently high quality and current standards of delivery to all beneficiary groups, and ensuring any gaps in existing skills and knowledge are addressed
- Working in collaboration with the Director of Services, Head of Schools and Youth Settings and Head of Adult Services, develop and implement processes to monitor workshop leader performance
- Overseeing the provision of wellbeing support for workshop leaders, including regular check-ins and gathering formal and informal feedback
Growth
- Researching and identifying potential geographic areas and target populations for expanding Tender’s reach and impact in a planned and targeted manner
- Working in collaboration with the Research & Impact Manager, assessing the need for, and potential impact of, Tender’s work in new geographic areas or with new target populations
- Working in collaboration with the Development team, identifying and developing new partnerships, collaborations and funding opportunities to ensure any growth can be properly resourced and sustained
- Developing and supporting the Director of Services to execute a strategic plan for expanding Tender’s work to new geographic regions and to new target populations in 2024-26
Administration
- Supporting the SLT in effective risk management by proactively and regularly identifying potential risks and recommending mitigating actions to the Director of Services
- Completing all mandatory training, and proactively seeking opportunities for ongoing professional development
- Following all Tender policies and procedures, including safeguarding, data protection and equal opportunities
- Working as a member of the Tender team and carrying out other duties that may be required to meet the needs of the organisation
This is an exciting time for Tender, with both the demand for and reach of our work expanding significantly in recent years. Having set up our Adult Services department in 2019, we have seen both the breadth and depth of our work with adults expand significantly. Following a recent organisational restructure and the development of a three-year strategy which we are implementing in 2023 – 2026, we are anticipating further growth in our adult training work.
We are therefore looking to expand our Adult Services team, with a Projects Coordinator to support the Head of Adult Services and Service Delivery Lead (Adult Services) to coordinate the delivery of a range of adult training projects to a varied group of beneficiaries. You will play a key role in ensuring that the projects are planned and delivered smoothly, communicating regularly with settings and the facilitators delivering the training, and ensuring projects are properly recorded, monitored, and evaluated. You will be part of a direct team of five in Adult Services, and a wider team of dedicated, supportive people with a shared commitment to preventing domestic abuse and sexual violence.
Role Purpose
The main purposes of the Projects Coordinator role are:
- Coordinating the administration of all aspects of the Tender’s training programmes for adults across the organisation
- Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
- Monitoring and evaluating the impact of Tender’s training sessions
Main Responsibilities and Duties
Project delivery
- Developing and coordinating the delivery of training projects for adults across all settings, including digital projects, to ensure successful delivery of projects
- Coordinating development days and developing resources and content with the Head of Adult Services, in order to grow and tailor the content for sessions with adults
- Collaborating with the Children and Young People’s (CYP) Services department to coordinate the delivery of training projects for adults in CYP settings
- Monitoring the progress of projects to ensure projects are delivered to plan and on time
- Coordinating the evaluation of projects delivered to adults to ensure learnings from projects are assessed and shared
- Working with the Tender team to ensure effective and efficient use of time and resource during delivery
- Working with the Communications Coordinator to create publicity for projects in a range of formats, including website content, newsletters, information sheets and social media posts
Relationships
- Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with settings to facilitate the delivery and success of adult training projects
- Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with other stakeholders involved in the delivery of projects, including workshop leaders, youth leaders, partner organisations, and professional specialists, to ensure stakeholders remain engaged in and committed to the projects’ success
- Working with colleagues to manage information flows and communication to ensure knowledge of and learnings from projects are known and understood across Tender
Administration
- Completing all mandatory training, and proactively seek opportunities for ongoing professional development
- Logging, tracking and updating project management documentation (including project booking, securing contracts, carrying out risk assessments) to facilitate transparency of decision-making and accuracy of reporting
- Following monitoring and evaluation procedures to ensure the results of projects are recorded accurately and in a timely manner using specified systems, including Salesforce and SharePoint
- Participating in training and other learning activities to develop relevant professional skills and knowledge
- Undertaking any other reasonable duties commensurate with the grade and competencies required of the post requested by the line management
The client requests no contact from agencies or media sales.
ABOUT US
Action Village India (AVI) is a small UK based organisation that since 1989, has been supporting Indian partner organisations who work alongside villagers in some of the most remote parts of rural India so they can improve their lives, livelihoods and resilience. We work towards an India which is just, fair and inclusive, where all people regardless of sex, gender identity, ethnicity, caste, religion can benefit from the country’s economic development and lift themselves out of poverty.
At the heart of our work, are our partnerships; many of which have spanned decades. Our partner organisations are led by Indians and whether these are large or small organisations, or social movements, all work directly at the grassroots level across rural India – from Bihar and Jharkhand in the North, in Odisha and down to Tamil Nadu in the South. The communities they work with, are some of the poorest in India. They are experts in their fields and work hand in hand with local people to design and inform projects to best serve their local communities and secure rights and social justice for women, men and children.
We accompany our partners for the long term, solidarity with our partners and their communities is at the core of how we work. This means we have developed relationships over the years, based on mutual respect, reciprocity and transparency. We are not governed by donor funding cycles and agendas but are led by our partners and the needs they identify and are committed to shared learning and collaboration. We keep our UK costs to a minimum with core staff and rely on an active and engaged set of Trustees, volunteers and supporters. Both staff and Trustees of Action Village India have relationships with staff from our partner organisations, created through ongoing dialogue, partner and community visits and participation in learning forums.
Job Purpose: To keep our office functioning smoothly. This is a multi-faceted role working closely with two other members of staff. This is a great opportunity for an organised self-starter who is interested in getting more experience in international development and the charitable sector.
Reports to: Executive Director
Salary: £26,000 pro rata
Hours: 14 hours per week (equivalent to 2 working days) – ideally Wednesday and Thursday.
By agreement there is an option to work an additional 7 events days over the full year. This is related to WOMAD and our other events. This is revised annually based on the agreed workplan.
Location: Dalston, London (5 Balls Pond Road, N1 4AX)
Contract: 24 months fixed contract with potential for permanent contract thereafter
Annual Leave: 25 days (pro rata)
Pension scheme: Action Village India provides access to an auto-enrolment pension plan through the Pensions Trust for all staff who have completed 6 months of satisfactory service with 3% employer contribution.
In line with legal requirements this post is subject to a Right to Work check.
Accessibility: We would like to offer our sincere regrets that due to the location of our office this position isn’t suitable for anyone with additional accessibility needs. The Action Village India office is on the second floor with a narrow staircase and no lift.
1 SPECIFIC RESPONSIBILITIES
1.1 Office Management
- Oversee the day to day running of the office, including communication with enquirers and supporters.
- Ensure office is compliant with Health and Safety requirements. Ensure compliance with data protection requirements.
- Ensure resources, IT and communication equipment is appropriate and available for staff and volunteer needs.
- Maintain office equipment, stationery and supplies.
- Be the point of contact for the landlord and any other tenants in the shared building.
1.2 Finance (record keeping)
- Managing Petty Cash
- Recording financial expenditure and income from events for the book-keeper
- Recording donations both online and offline
- Maintaining records by keeping the scanned copies of receipts and payments in the designated files both offline and online.
- Any other record keeping work as agreed with the Executive Director.
1.3 Administrative support to Fundraising events
- Administration of sponsorship fundraising events – registration of runners/riders/walkers and their donations.
- Helping set up donation pages for sponsorship online.
1.4 Communications
- Using online tools to design and distribute Action Village India’s e-newsletter.
- Uploading information on Action Village India’s website.
- Maintaining and servicing the donor and members’ database.
- Correspondence with supporters and donors.
- Production and printing of leaflets, advertisements and maintaining records of appeals.
- Distribution of mailings for appeals, newsletters and to our membership – including email groups.
- Managing all donations to the organisation, including CAF, standing orders, Just Giving and other internet sites and correspondence with individual donors.
- Any other administrative and communications work based on the organisations’ requirements and as agreed with the Executive Director.
1.5 Information Technology
- Maintaining IT equipment including updating anti-virus software.
- Maintaining Action Village India’s filing systems (hard copy, soft and back-up files).
- Liaison with Action Village India’s website designer/manager, editing and uploading documents and photos to website.
- Managing email accounts.
- Managing our telephone and broadband accounts.
1.6 AVI Activities
- Management of office-based volunteers as agreed with the Executive Director.
- Booking rooms and other support for Action Village India’s trustees’ meetings, AGM and other events.
2 GENERAL RESPONSIBILITIES
- Abide by organisational policies, codes of conduct and practices.
- Support and promote diversity and equality of opportunity in the workplace.
- Keep confidential any personal, private or sensitive information.
- Any other duties commensurate with the accountabilities of the post.
PERSON SPECIFICATION
EXPERIENCE
At least one year of office management and administration in a small company or organisation within the voluntary or community sector or social impact space.
KNOWLEDGE AND SKILLS
- Management of volunteers.
- Liaising with various stakeholders
- Excellent communication skills face to face, on the phone and by email.
- Ability to work alone and use own initiative to develop systems, and deal with practical situations as they arise.
- IT skills and experience at a level that supports email, database, social media and use of basic excel spreadsheets.
- Ability to stay focused and efficient in the face of changing priorities and multiple demands, and to deliver work in a timely manner.
PERSONAL QUALITIES
- Commitment to the values and ethos of Action Village India.
- Ability to work well in a team with a flexible approach.
- An ability to apply awareness of diversity issues to all areas of work.
- A self-starter willing to contribute their own ideas to shape the future of the organisation.
- Willingness to learn and grow in the post.
DESIRABLE REQUIREMENTS
- Interest in and knowledge of international development issues
- Photoshop and Canva experience
The client requests no contact from agencies or media sales.
Do you work in an information, advice, guidance, or a support setting? If so we’d like to hear from you! We are looking for an individual who is passionate about welfare rights and supporting students. Being a Senior Advisor at the University of Manchester Students’ Union is all about empowering students to exercise their rights and options if they encounter problems during their time at university.
The Students’ Union Advice Service supports a student population of over 40000 with case numbers averaging over 3000 per year. You’ll be giving one-to-one advice on academic issues, housing, money issues and student life. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations, policies and procedures, so you can help people to understand their rights and challenge poor practice. Through your work you will directly contribute to the Students’ Union strategic theme that students feel well supported. As a Senior Advisor, you’ll also be there to ensure we are providing a great experience service.
We are looking for someone who will be able to support students professionally and with a high level of empathy. Our Advice Service is used by students who are facing difficult or complex circumstances including mental ill health, disabilities, financial hardship or who have experienced sexual violence or domestic abuse. As a Senior Advisor, you will be able to respond sensitively and compassionately to students in distress or facing crisis and will have an ability to give practical and emotional support. Excellent communication skills are essential.
Alongside maintaining advice provision, the Senior Advisor will contribute to the management of the service. We believe in improvement and progression, and we want our Service to be the best it can be for students. The Senior Advisor will help us achieve this through taking initiative, problem solving and making decisions on day-to-day operational issues and duty management of the service, as well as making wider improvements to service policy, processes, and systems. This role will really suit you if you’re enthusiastic and approachable and would enjoy speaking to students and our stakeholders in a variety of settings.
You’ll be working with a supportive team, and we ensure that there are regular opportunities for reflection and support for wellbeing, including access to external restorative supervision with an independent practitioner. You’ll have access to training and continuing professional development across the range of advice we offer to help you excel as a Senior Advisor.
If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.
The client requests no contact from agencies or media sales.