Business Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
- Job Title: University Access Officer
- Salary: £27,570
- Closing Date: Thursday 12th December
- Reporting to: Programme Manager
- Contract: Full-Time, 37.5 hours per week, Permanent
- Job Location: London
- Interviews: Tuesday 17th December
- Start date: Monday 6th January
- School Location: Vauxhall/Enfield
About the organisation
The Access Project is an education charity; we believe that every young person can make the most of education, unlocking their potential and creating a fairer society.
Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.
Why work at The Access Project
People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.
The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.
We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.
About our values
- Empowerment - We support students and our people to develop the skills and knowledge to accomplish their goals.
- Courage - We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission
- Impact - We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes
- Inclusion - We respect and value individuality and engage diverse voices to achieve our mission.
- Ownership - We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”
About the role
This vacancy is for a University Access Officer to work in Oasis Academy Hadley and Lilian Baylis Technology School.
The University Access Officer works with school staff at all levels, volunteer tutors, and with the rest of The Access Project’s team to ensure that the delivery of the programme is optimised.
Role responsibilities
- Work directly with students in a professional and safe manner
- Engage with students in school and enrol them onto the programme
- Match students with volunteer tutors
- Monitor student attendance to tutorials and devise innovative solutions to encourage attendance
- Assess student progress towards being able to make successful university applications
- Upload information onto the Salesforce database (training is provided)
- Monitor the impact of tutorials, and intervene as appropriate
- Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme
- Manage tutor attendance to tutorials through weekly monitoring systems
- Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme
- Chair and present at termly school meetings with Senior Management to report on programme progress.
- University Access Officers support the volunteering team by helping to deliver tutor training sessions, and attending university site visits, which take place on occasional Saturdays and weekday evenings (paid time off is provided).
- Support with projects in the Delivery team
- Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director
Person specification
- Able to communicate and influence with impact at all levels
- Able to deliver projects and manage administration accurately
- Able to effectively time manage
- Able to lead and manage change to embed the programme in school
- Resilient and adaptable
- Skilled in building and maintaining excellent relationships
- Can demonstrate a commitment to upholding the values and behaviours of good conduct
- Can demonstrate an ability to take action to keep young people safe and raise concerns
Training and Development
You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support from your line manager (Programme Manager), as well as guidance from more senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully.
Benefits:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
- PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
- Interest-free travelcard loans
- Travel-allowance for expenses over £10 per day, where applicable
- Cyclescheme loans
- 3 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options
- The Access Project welcomes requests for flexible working arrangements
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification
Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
Why work for us?
At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.
About you
You are an analytical thinker with proven expertise in financial modelling, database analysis, and scenario planning. Ideally, you bring experience from the non-profit sector, with a keen understanding of fundraising trends and income streams. More importantly, you’re ready to partner with our teams, providing the insights that will shape our fundraising efforts and contribute to CARE’s mission. If you are collaborative, solutions-oriented, and motivated by driving meaningful change, we’d love to hear from you.
About the role
Are you passionate about leveraging financial insights to support impactful fundraising? We are seeking a Financial Analyst – Fundraising and Income to join our team in a business partnering role, dedicated to helping CARE International UK reach its ambitious goals. Reporting to the Director of Finance, Compliance, and Governance, you’ll be integral to the development of our five-year plan and fundraising strategy. This role is all about using financial modelling, trend analysis, and data insights to guide decision-making and ensure our fundraising initiatives are both strategic and effective.
In this role, you will work closely with our fundraising teams, offering financial expertise and insights that drive performance and inform strategic planning. If you’re an expert in financial and database analysis with a knack for translating data into strategic action, this could be the perfect opportunity for you to make an impact on a global scale.
About CARE
CARE International UK is part of a global confederation dedicated to fighting poverty and social injustice. We work in over 100 countries, supporting life-saving programs and advocating for policy changes to improve the lives of the world’s most vulnerable populations. Our mission is to save lives, defeat poverty, and achieve social justice. Joining CARE means becoming part of a team that is passionate about making a tangible difference in the world.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy and our Code of Conduct. They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- appropriate criminal record checks (including a Bridger check).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity.
We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.
We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.
Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.
Closing Date: Friday 6 December 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full/Part-time (minimum 30 hours per week), 52 weeks per year
Location: Central Services Office in Marlow
This is a newly created role which is being introduced to support the centralisation and future growth of the Trust. This hands-on role will be responsible for preparation of monthly management accounts, ensuring all transactions and month-end processes are carried out, preparation of balance sheet, capital projects and fixed assets reconciliations , line management of finance officers and assistants, as well as oversight of accounts payable, accounts receivable and VAT returns. You will be involved in cash flow forecasting, treasury/banking processes, budgeting/forecasting process, monthly reporting, variance analysis and more. You will support the CFO and the Business Manager, and work closely with all schools’ leadership teams and Headteachers.
The successful candidate will have previous financial experience and recognised accounting qualification, ideally in a school environment, and will be flexible and able to demonstrate an ability to adapt to a changing environment. You will be professional in your approach to all aspects of the role, extremely well organised, a team player and competent with accounting and procurement software, MsOffice and Google Suites.
Please see attached job description for full details. Please note that application should include a complete applicaton form.
Closing date: 9am, Monday 9 December 2024.
We reserve the right to close the vacancy early should suitable candidates apply before the closing date.
The school is fully committed to the DfE guidance on Safeguarding Children and Safer Recruitment in Education and all candidates for the post will therefore be subject to vetting procedures following Buckinghamshire Council’s guidance and the Trust’s Safer Recruitment Policy. All shortlisted candidates will be subject to an online search as part of the safer recruitment process.
The client requests no contact from agencies or media sales.
Our new Research Community Growth Coordinator will play an essential role in growing our Lived Experts Research Community and taking the impact we can have in businesses to the next level.
It will be well-suited to someone who cares about social outcomes as well as business outcomes, and who is motivated to make a positive impact for charities and vulnerable people.
Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the award-winning ‘social insight’ arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. Clients include NatWest Group, Lloyds Banking Group, HSBC, British Gas and EDF Energy.
A major feature of Three Hands Insight is our Lived Experts Research Community – a group of people with first-hand experience of challenging circumstances and vulnerabilities such as disability, mental health problems, digital exclusion, financial vulnerability and dementia. We established the community in 2022 to help businesses understand challenging customer circumstances, and to do a better job at inclusive design for vulnerable and underserved customers. There are currently around 250 lived experts in the community.
Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...
Our purpose at Three Hands is to create business value and social value, hand in hand.
The client requests no contact from agencies or media sales.
We are looking for an Interim CEO who will be responsible for continuing to action our 2023-2027 strategy.
Job Title: Interim Chief Executive
Location: Bristol/Hybrid
Hours: Part-time – 4 days a week (28 hours)
Contract: 12 months fixed term
Salary: £70,000 - £75,000 FTE (£56,000 to £60,000 for 28 hours per week)
Bristol Animal Rescue Centre is seeking an Interim Chief Executive to cover the CEO position during a period of family leave.
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
In the last year alone:
- we provided nearly 24,000 days of care to domestic animals
- we rehomed, or reunited with their owners, nearly 500 animals
- we delivered over 2,600 consultations through our community outreach clinics
About the role:
In 2023 we embarked on an exciting new 5-year strategy “For people, for pets, for Bristol”. We aim to expand our reach to more animals and residents in Bristol and the surrounding areas through a more comprehensive Community Pet Support Scheme.
We have a number of key organisational projects that need to be driven through over the next 12 months and so are looking for a strong and authentic leader to work closely with the Chair and Board of Trustees, and lead our Senior Management and Leadership Team, in the delivery of our services and strategic initiatives.
About You:
To succeed in this role, you will have:
- a passion for the protection and wellbeing of animals
- a track record of senior roles in the charity or not for profit sectors managing multi-disciplinary teams
- substantial experience and success in organisational change and programme management
- inspirational leadership and people management skills with a commitment to motivating, multi-functional teams; optimising their knowledge, skills and potential
- a flair for engaging with supporters and internal and external stakeholders
- the skills and experience to maintain the financial viability of the organisation
- substantial experience of setting, monitoring & reviewing objectives, key performance indicators, and standard compliance mechanisms, including evidence-based measurement of improved outcomes
Full details of our current strategy and this role can be found in our attached strategy document and Job Description.
Closing date for applications: 15th December 2024
Interview dates: mid to late January 2025
To apply:
If you feel you have the necessary skills and passion to take this charity to the next stage, we would love to hear from you. Please upload a copy of your CV and a supporting statement outlining how you meet the attached role requirements.
Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us, and be themselves at work.
Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1).
No agencies please.
Please upload a copy of your CV and a supporting statement outlining how you meet the attached role requirements.
For more information, or for an informal chat, about this exciting opportunity, please email hr[@]bristolarc[.]org[.]dot[.]uk with your contact details and somebody will be back in touch.
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
This is an exciting opportunity for an experienced Executive Assistant looking for an organisation with purpose, where your work makes a difference to vulnerable children every day.
As a key member of the senior team, this multi-faceted role will provide opportunities to be involved in all aspects of the work of the CEO office, including leading on specific projects, assisting in the organisation of special events and involvement with our work in India, Tanzania and the UK.
You will be the primary contact for internal and external communications with the CEO and our Trustees, whilst also meticulously administering and overseeing our governance responsibilities and processes. You will provide professional and confidential business support to the Group CEO, Directors and Board of Trustees, giving you a unique opportunity to immerse yourself in all areas of the charity.
JOB PURPOSE
• To provide professional and confidential business support to the Group CEO and UK leadership team, ensuring key initiatives are delivered by coordinating internal and external stakeholders.
• To support the leadership team and Group Board of Trustees to efficiently and meticulously perform our governance responsibilities.
KEY RESPONSIBILITIES
Executive support to the Group Chief Executive Officer (CEO):
• Proactively manage and coordinate the diary of the CEO by prioritising and arranging internal and external meetings, ensuring they are fully prepared for all internal and external engagements.
• Oversee the management of the CEO Outlook mailbox, dealing with incoming emails, categorising and filing these
as appropriate, responding on behalf of the CEO and triaging or delegating to other team members where relevant.
• Organise domestic and international travel arrangements, including liaising with internal and external contacts to arrange
meetings. Ensure that time is prioritised effectively and appropriately with reasonable timings and rest periods.
• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Ensure that papers and briefings are given to the CEO for meetings and that any instructions/directions are obtained prior to the meeting.
• Provide timely and relevant information to support decision making and planning, dealing with people at the most senior level both internally and externally and appropriately representing Railway Children at all times.
• Collate, prepare and disseminate information and data as required by the CEO (for internal and external correspondence,
papers, PowerPoint presentations, reports, and providing appropriate information for meetings and events).
• Undertake desktop research as necessary to support the CEO’s preparation for meetings and presentations.
• Project manage special projects for the CEO when required.
• Monitor and triage relevant social media channels and codraft content with the CEO to increase profile and visibility.
• Ensure all administrative tasks are completed on behalf of the CEO including, but not limited to, expenses and annual leave requests.
• Act with the highest levels of integrity, confidentiality and discretion at all times.
Leadership Team Executive Assistance:
• Coordinate, plan and minute leadership team meetings. Develop agendas and papers and ensure that key discussions and actions are followed up.
• Assist in the organisation of all staff away days including room bookings and catering, agenda organisation and logistical support on the day.
• Assist the Leadership Team in the effective implementation of our annual planning process under the direction of the Group CEO.
• Oversee the management of leadership team diaries and support with national and international travel arrangements.
• Provide administrative support and initiate planning for key strategic meetings, including venue bookings and logistics.
• Support the Group Director of People & Culture in the administration of HR matters in line with GDPR guidance, including recruitment, trustee engagements, DBS checks and employee communications.
• Coordinate Performance Management Review meetings and paperwork on behalf of the leadership team.
• Assist with the administration of procurement processes as required.
• Collate, prepare and disseminate information and data as required by the leadership team. Accurately review, proofread and assist with materials ensuring accuracy and completeness.
Group Board & Governance
• Work closely with the leadership team to ensure that there is appropriate co-ordination of Board, sub-committee and leadership team meetings and an effective flow of information.
• Plan and coordinate Group Board and sub-committee meetings including scheduling dates, organising agendas,
minuting meetings and circulating papers.
• Support the Head of Safeguarding and Quality Assurance with core policy documents, liaising with the leadership team to
review dates and ensure updated policies are scheduled for approval at Group Board and sub-committee meetings.
• Manage production and circulation of Board papers. Liaise with the leadership team to ensure reports are received to
deadlines, providing editorial inputs to ensure reports are of the highest quality before review by the Chief Executive.
• Proof-read and distribute Board minutes, ensuring timely follow up on any actions.
• Assist the Group Director of People and Culture in the recruitment and rotation processes for Group Board members.
• Liaise with our CEO, Trustees and legal partners to undertake the administration of our governance responsibilities.
General duties
• Uphold and work within Railway Children’s policies and procedures.
• Conduct yourself in accordance with the rules of the Child and Adult Safeguarding Policy and Code of Conduct in your personal and professional life – which includes reporting suspicions of child abuse or any other breach of these policies.
• Actively promote and embody Railway Children’s core values across the organisation.
• Travel to Railway Children’s field operations as and when required.
• Undertake any other duties, as appropriate to the post, as delegated by the line manager.
WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES!
The client requests no contact from agencies or media sales.
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,300 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Key Responsibilities
You will be part of a small team of specialists who lead, advise and support the business and help deliver our strategy.
With around 160 staff members the HR Team play a hugely important role in all aspects from recruitment to learning, wellbeing to pensions. It is a small team, and we need someone with experience to deal with the multiple facets of HR and someone who is a “doer”. You should be as happy developing strategy as you are running a welcome induction. Life will not be boring, and you will work with some incredible people, and experience some incredible stories. You will go home every day knowing you have made a difference.
This role will require an experienced HR generalist with some knowledge of payroll. First and foremost, the postholder will lead the HR systems and management activity across KSS and ensure with the support of the team that the Core People Tasks are fulfilled to a high standard each month. Therefore, great team management and organisational skills are essential.
Secondly, the postholder in partnership with the People Business Partner will support the senior leadership team, managers and staff throughout the organisation to deal with HR related matters in whatever form they take. Ideally you will have an overview of organisational design and procedures, which will allow you to act as an adviser to resolve staffing issues/conduct, absence and sickness management, recruitment and retention. Empathy and an understanding of the importance of process are important characteristics.
Thirdly, with the core tasks complete there is then freedom to develop our approach to HR, internal culture and learning and put your own stamp on KSS. The postholder will work closely with all business areas to align the HR strategies with the business goals and organisational culture. By developing meaningful organisational-related policies, practices, and processes and, working with internal stakeholders, the postholder will take the lead on business strategies that could focus on a myriad of areas such as culture development, learning, organisational effectiveness, EDI, employee engagement or reward. Anything that makes us better employers and a great place to work. Being innovative and building great working relationships are key to success.
We’d like the postholder to have strong UK employment legislation knowledge, but we do not expect to find anyone who specialises in all activities or the systems we use, but familiarity with any of the systems named in the job profile will be an advantage. We are also willing to consider part time working for the right candidate with exceptional HR experience. In essence we can be flexible to build the right team with the skills we need. If you think you can contribute, please apply.
The Directorate
As part of the Corporate Services function it is your job to support the organisation, ensuring it is fit to grow and deliver its ambition. We aspire for excellence in all we do, maintaining full compliance with regulation and ensuring every penny we raise is spent with the high-level care and consideration it merits. Through our work we champion the KSS values of being caring and dedicated, trusted, collaborative, and innovative.
Application and Interview Process
We ask all applicants to ensure that they provide us with an up-to-date CV and a covering statement that is relevant to the role of Head of HR Management, Culture and Learning. We recommend that you review the Job Specification within the job description (available on website), which outlines the essential and desirable requirements for this role, and how we will assess your application to determine whether you meet those essential and desirable qualities.
All shortlisted candidates will then undertake a two-stage interview process, with the first stage being held over Microsoft Teams. All online interviews are booked through our online portal, which will provide a range of times and dates for you to select. The second stage of our interview process will be a more formal face to face interview held at our Charity headquarters at Rochester Airport. For any applicant that requires reasonable adjustments for either stage of the interview process, please ensure that this is outlined in your application or outlined to our HR Team.
The closing date for this role is 22nd December 2024. Please note that we will actively conduct interviews before the closing date of our external advertisement, and this role may close prior to this date if a suitable candidate is found.
Inclusion and Diversity
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief
Location: Rochester Airport, Kent, with occasional ad-hoc travel to Redhill, Surrey
Job Type: Full Time - with consideration to part time working
Contract Type: Permanent
Salary: £45,000 - £55,000 based on level of experience
Benefits
• 33 days annual leave rising with service
• Occupational/Enhanced Sick Pay
• Enhanced Parental Leave
• Access to the Blue Light Card and Blue Light Events
• Access to the Wellbeing Hub
• Money Purchase Pension Scheme
• Employee Assistance Programmes
• Development opportunities
You may also have experience in the following: Head of HR, Human Resources, HR, Head of Human Resources, Organisational Development, HR Director, OD, Employment Law, CIPD, Consultant, Senior HR Manager, HRBP, Director of Human Resources, Strategy, Employee Relations, HR Business Partner, HR Generalist, HR Coordinator, HR Management etc.
REF-218 284
Champion car-free leisure travel in the UK
Good Journey is looking for a dynamic and motivated person to manage our next phase of growth. This is an exciting opportunity for someone with proven business flare and experience to make a difference to people and planet.
About Good Journey
Good Journey promotes car-free travel to visitor attractions and venues across the UK – cutting traffic and widening access to leisure, nature and culture. We are an independent social enterprise, supported by leading transport and environment groups.
Our website provides car-free travel directions and discounts to over 500 attractions across the UK - including all five RHS Gardens and over 50 National Trust and English Heritage sites. We have also helped Blenheim Palace increase car-free visitors from 5,000 to 64,000 a year.
We are a membership organisation for visitor attractions and tourism businesses. We advise our members on improving and promoting green travel options and award them the Good Journey Mark. We also work in partnership with national organisations and local authorities to grow car-free leisure travel.
We now want to build on our success, by expanding our membership and partnerships – to cut carbon and transform UK leisure travel. That’s where you come in!
About the role
We’re looking for an experienced manager and strategist to help us grow our income and impact. You will have a proven track record of running social enterprises or charities, managing staff and boosting income.
You will manage the development of Good Journey, including:
- Setting the business strategy, goals and targets
- Securing income from partnerships and grants
- Managing a small, dedicated, home-based team
You will be assisted by Founder Nat Taplin, who has led Good Journey since the launch in 2018 and will provide expertise on car-free travel.
You’ll be working from home 3-4 days a week. You will need to travel for some meetings. We support flexible working and have a strong ethos of work-life balance.
Salary is negotiable, depending on experience, in line with the non-profit sector. We also offer a pension scheme.
Start date will be Spring 2025, by agreement.
If you’re looking for an exciting CEO opportunity and the chance to make a positive difference, we’d love to hear from you. Application is by letter and CV. Closing date is Monday 6th January 2025.
Good Journey promotes car-free leisure travel in the UK – cutting traffic and widening access to leisure, nature and culture.
The client requests no contact from agencies or media sales.
Established in 1965, our client is a local independent charity who have been supporting older people in Camden for more than 50 years.
Chief Executive Officer
Up to £80,000
Camden Town, London – (80% of time in office/Camden)
Full-time (flexible working patterns considered including 4 day working week)
Our client has helped over 15,000 older people each year through a range of services. There are currently over 30,000 people over 65 years living in Camden. Our role is to help those over 55 stay active, connected, independent and to empower them in later life. Some of our services are now open to those aged 18 years and above.
We are now looking for an outstanding leader who can inspire our team and our partners, have the dynamism, vision, talent and experience to lead through the opportunities and challenges in the coming years.
We are looking for an individual who will bring;
- Significant senior leadership and management experience in a similar sized organisation, working with multiple stakeholders.
- Knowledge of the current national and local health and social care agendas and their impact upon voluntary sector organisations and services for older people.
- Proven track record of securing strategic growth and building financial sustainability through strategic planning, business development, income generation and financial management.
- Strong track record of developing effective influencing strategies and plans including identifying key partners and building and sustaining relationships with those operating at the most senior levels of public, private and third sectors.
For further information about this opportunity, please visit the dedicated microsite by clicking 'Apply via Website'
Recruitment Timeline
Deadline for applications: 15 December
Interviews with Prospectus: w/c 13 January
Interviews with Age UK Camden: w/c 27 January
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MLC Partners are working with one of the leading conservation charities in the UK to recruit a Commercial Reporting Manager to join their high-performing team. After a period of significant growth over the last few years, the organisation has diversified their income streams from both a charitable and commercial perspective. This high-profile position reports into a Head of Finance who has a keen focus on developing people and comes about following a promotion of the current postholder.
Main responsibilities include:
- Continue the promotion of a strong business partnering culture between finance other stakeholders across the organisation, including SMT members.
- Lead the annual budgeting and business planning process, including delivery of executive reports and presentations, ensuring strategic directional alignment.
- Manage the financial reporting, supporting the Financial Accountant with year-end and the annual report and lead a further team of three business partners.
- Oversee the monthly management account production with a specific focus on the commercial analysis and insight.
The successful candidate:
- Must be a fully qualified accountant with significant experience working in either another charitable organisation or in a commercial business.
- Will have demonstrable experience delivering slick reports and presentations to SMT, clearly displaying information to non-financial stakeholders.
- Display proven experience in leading a team covering financial reporting, budgeting and forecasting processes.
- Understanding of data visualisation tools such as Power BI will be beneficial but is not essential.
This is a fantastic opportunity for an ambitious Senior FBP or FP&A Manager looking for their next move into a broader position as step towards a future director role.
Applications will be reviewed daily, and the role may close before the advertised date. For more information or an informal discussion about your job search, please contact Jamie Elliott at MLC Partners.
Head of Development
Location: Dudley, West Midlands
Job Type: Full time, 37.5 hours per week + Benefits
Contract Type: Permanent
Salary: £48,000 per annum
Our client is seeking a Head of Development to lead the creation, development and delivery of the Museum’s fundraising strategy. The Head of Development will identify and meet funding requirements for large capital projects and lead the growth of recurring funding income from members, patrons and legacies. This includes compliance responsibility for fundraising governance, processes, budgeting and developing resources to grow both restricted and unrestricted funds.
What will you be doing?
As the Museum’s funding specialist, you will create, develop and deliver the Museum’s fundraising strategy, generating income from trusts and foundations, individuals, public and statutory bodies and any other appropriate fundraising sources. Your responsibilities include:
• Establishing sustainable relationships with major funders, partners and potential donors.
• Articulate a clearly defined ‘case’ for supporting the Museum.
• Oversee the growth and diversity of the Museum’s membership, patron and legacy programmes.
• Maintain oversight of larger trust fundraising opportunities and provide direction for restricted fundraising activity.
• Work collaboratively with colleagues across the Museum, identifying and meeting funding requirements for specific projects.
• Coordinate the reporting requirements of existing and new funding agreements and preparation of future funding bids.
• Represent and promote the Museum at networking events.
• Manage the relationship between the Museum and the Fundraising Regulator.
• Lead and develop a small fundraising team.
What are they looking for?
• Evidential experience in fundraising in the cultural sector with a proven track record in writing and winning funding bids and developing fundraising strategies.
• Proven success in raising income and support from a diverse range of funders, including individuals, businesses, trusts and foundations, and public/statutory sources.
• Someone who is results-driven with the ability to represent the Museum to a range of external audiences and demonstrate the highest levels of integrity.
• A first-class communicator with the ability to, and experience of, communicating a vision and a case.
• A flexible and adaptable approach to changing demands and priorities.
• Optimum standards of presentation, attention to detail and accuracy.
• Confident budgetary skills and experience of working under pressure and to deadlines.
Who are they?
They are an award-winning 31-acre open-air museum. Throughout our 46-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
What are you waiting for? Begin your Journey now and apply using your most up-to-date CV.
They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 02 December2024
Virtual first Interviews will take place on a rolling basis and final interviews will take place in the early weeks of December 2024. Adjustments will be made should successful candidates be unable to attend.
As they say in the Black Country, tara-a-bit!
You may have experience in the following: Fundraising Manager, Development Officer, Grants and Partnerships Manager, Philanthropy Manager, Trusts and Foundations Officer, Donor Relations Manager, Capital Projects Fundraiser, Legacy Giving Manager, Cultural Sector Development Officer, Head of Philanthropy, Sponsorship Coordinator, Community Engagement Lead, Corporate Partnerships Manager, Events Fundraising Lead, Charitable Giving Advisor, etc.
REF-217 924
Emmaus Oxford is looking for a Charity retail Deputy Store Manager to join our retail management team running our large charity superstore in Cowley Oxford. Emmaus provides housing support and meaning occupation in our social enterprise to up to 28 ex-homeless men and women [known in Emmaus as Companions]. As well as providing retail management the role also involves coaching and training companions and working closely with our team of Progression Workers and Learning & Development Manager. Emmaus collects donations of furniture and household goods from across Oxfordshire and these are sold in our superstore in Cowley and through our online sales business. Proceeds from sales make a major contribution towards our housing & support service. The role is Fulltime [37.5 hr per week] will involve some weekend working and key holding responsibility. It’s a great opportunity to join a growing charity, in a rewarding role, working directly with the charity’s beneficiaries. Your work will directly help ex-homeless men and women, local people on low incomes and help create a better environment through recycling and reuse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Senior Accountant will be part of the Khalsa Aid Management Team and will report to the CFO. You will provide financial leadership in all financial areas including production of monthly accounts; financial controls; general accounting; budgets; financial planning and analysis; policy management and adherence; compliance; risk; exchange rate management; key business and financial processes; cost management and auditing. You will play a crucial role in ensuring the organisation’s financial health, compliance and efficient operations.
Key Responsibilities
Financial & Operational Management
- Preparation and approval of all financial reporting materials and metrics; including monthly Business Performance Report, KPI’s, and Management Accounts, Project Aid reporting as well as annual financial reports
- Oversee budgeting, and the implementation of budgets, setting goals.
- Present operational metrics to monitor progress on the efficient spending of KAI Charity Aid funds. Implement a programme of timely corrective actions where necessary thereby implementing best in class practices
- Ensure that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles and are compliant with Charity reporting requirements
- Ensure compliance with organisation policies and procedures, a robust controls environment is in place and that approval processes are adhered to
- Manage cash flow and exchange risk including proactive working capital management and accurate cash forecasting
- Direct all financial, project-based, and departmental accounting including foreign operations
- Ensure Management Information Systems are appropriate for internal, external and regulatory requirements
- Evaluate business processes, recommend and implement improvements
Team Management
- Provide leadership to the Accounts Assistant by providing clear goals and objectives.
- Lead with a management style that creates a culture that fosters collaboration, encourages cooperation, promotes creativity, values willingness to assume prudent risk and responsibility, reflects a sense of urgency and ensures results driven work environment
- Engage other members of the Khalsa Aid Team to facilitate cross-department collaboration that ensures that all financial and related IT solutions positively support the business’s strategic plan execution, operational delivery, and data collection needs
Detailed tasks to be carried out:
- Day-to-Day Financial Operations:
- Monitor bills, invoicing, donations, and other transactions.
- Oversee the work of the Finance Assistant.
- Register invoices from suppliers and service providers for payment.
- Handle various donation platforms (e.g., JustGiving, Enthuse, Worldpay, Donorbox).
- Post and review month-end journals, accruals, and prepayments.
- Process purchase orders and bills.
- Answer supplier and donor queries.
- Monitor email inboxes and confirm donations.
- Banking and Reconciliation:
- Enter payments in the bank for authorization.
- Complete and check bank reconciliation for various accounts using XERO.
- Monitor restricted fund movements.
- Track and report fund utilization.
- Maintain petty cash and handle cash/cheques.
- Cash Flow Management:
- Monitor cash flow and ensure liquidity for overseas operations.
- Inform Treasurers about fund requirements.
- Arrange cash for overseas travel.
- Payroll Duties:
- Process monthly payroll, including RTI submissions and pension feeds.
- Handle new starters, leavers, absences, and statutory leave/pay.
- File P11D-B for benefits in kind.
- Audit and Compliance:
- Coordinate annual audits with external auditors and department managers.
- Assist in writing and finalizing the Annual Trustee report.
- Ensure compliance with regulatory requirements and internal policies.
- Liaise with auditors and third-party contractors.
- Assist with annual reviews from charity commissions and banks.
- Develop and enforce financial policies and procedures.
- Financial Planning and Analysis:
- Support CFO in month-end and year-end processes
- Assist in forecasting and budget preparation.
- Conduct variance analysis and review balance sheet reconciliations.
- Implement audit recommendations.
- Stay informed about accounting software and technological advances.
- Insurance – ensure adequate cover for insurance.
Role Requirements
- Able to work flexibly to meet the demands of the role to get the job done.
Qualifications/ Skills Required
- Recognised professional accounting qualification or enroute to qualification
- Educated to degree standard
- Work experience is essential – 2-3 years in a busy organisation, preferably a UK charity
- Knowledgeable of the regulatory and reporting requirements for a UK Charity
- Technically and managerially competent with impact awareness of specialist areas including accounting, controls and governance, audit, ethics and risk management
- IT literate – Microsoft, finance and management accounting systems, ERP systems
- Experience in XERO and Gift Aid will be an added advantage
- Additional languages such as Punjabi, Hindi or Urdu would be advantageous
Recognise the whole human race as one
The client requests no contact from agencies or media sales.
As of 1st December, Here and Sussex Community NHS Foundation Trust (SCFT) are embarking on a new and exciting partnership to deliver excellent quality and personalised MSK care across Brighton & Hove and West Sussex
Following ten years of highly successful collaboration, we will work under the new banner of Sussex MSK Health, to grow an ambitious programme of service innovation, expanding on what is working well already, and implementing new ways of working to better serve our populations.
To lead the successful development and delivery of the programme we are seeking a Partnership Director, working as part of the leadership triumvirate with the Clinical Director and the Planned Care Divisional Director of Operations.
The client requests no contact from agencies or media sales.