Business Change Programme Manager Jobs in Manchester
We are the UK’s leading charity for Crohn’s Disease and Ulcerative Colitis, the two main forms of Inflammatory Bowel Disease. These are lifelong conditions for which there is no cure, and they affect more than 500,000 people in the UK.
Many people with Crohn’s and Colitis are trying to navigate complex health issues alone, while struggling to access quality healthcare and support.
As a charity, we have been involved in funding exciting and ground-breaking research into Crohn’s and Colitis, and we continue to work tirelessly to improve the lives of the people who look to us for support.
Programme Director
Reporting directly to the CEO, the Programme Director will play a pivotal role in translating our strategic ambitions into impactful, large-scale programmes that drive lasting change. You will lead the scoping, design, and delivery of complex transformation initiatives, working collaboratively across the organisation to embed a culture of continuous improvement.
Your remit will include establishing governance frameworks, managing risks, and aligning cross-functional teams to ensure that strategic programmes are delivered on time and achieve measurable results.
We are looking for an experienced and inspirational leader who brings:
- Extensive experience in leading large-scale transformation programmes, ideally within the charity, healthcare, or related sectors.
- A track record of embedding strategic change into operations and enabling cross-departmental collaboration.
- Expertise in developing frameworks to monitor and evaluate the success of initiatives.
- Financial acumen, with experience managing budgets and resources effectively.
- Strong communication skills and the ability to influence and engage stakeholders at all levels.
We are seeking an individual who thrives on driving impactful change and has a passion for improving the lives of people living with Crohn’s and Colitis.
Benefits:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please see our Recruitment Pack attached as a supporting document, for our full job description and person specification.
Please email your CV & Supporting Statement via the button below.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join one of the the nicest and most innovative digital and content teams in the charity sector!
It’s an exciting time to join Kinship as our Website Content Manager. In September 2024, we launched our new website. It’s received excellent feedback from kinship carers and we now want to build on this success and ensure kinship carers in England and Wales can access the right advice, information and training through our website.
You’ll be joining a growing organisation where you’ll have brilliant opportunities for personal development and training to support you in your role.
You’ll sit in the Services and Digital Department, in the Digital and Content Team. Our department comprises of the Training, Advice, Peer Support, Programmes and Database teams.
About the role:
As our Website Content Manager, you’ll manage the content production for our website based on user needs, analytics and research. You’ll own the website governance including the process for creating new website content and updating and maintaining current content. You’ll work with 'digital and brand champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.
You’ll work closely with Content Designer colleagues who will create new content for advice, training and information. You’ll be responsible for supporting other content creation and the overall maintenance of the website content.
You’ll also work closely with the communications and policy teams to align with our organisational social media content strategy, digital marketing and core objectives (including our influencing, campaigning, research and policy work).
The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail-oriented with an improvement mindset.
The type of person we’re looking for:
You’ll bring your storytelling, passion, problem solving, curiosity, consciousness and excellent communication skills to your role. You’ll need to be structured in your approach to managing governance processes and website editorial – so you’ll be a complete finisher with excellent attention to detail and an ability to meet deadlines.
A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues.
Working with kinship carers to ensure meaningful participation and being respectful of their lived experience is an important value in how we work.
The team work remotely, but there is the option to work from our office in London. This role will require flexibility for occasional travel in England and Wales.
Key responsibilities:
Website content management:
- Develop and lead a website governance process (including sign-off), supporting colleagues to proactively schedule and create new website content, taking ownership of deadlines using Asana.
- Develop a website content strategy over 12 months alongside content designers, aligning with organisational objectives and goals.
- Develop and train digital and brand champions across the organisation to help them write in plain English and create web content that meets the objectives of their team and our website.
- Work closely with the communications and policy teams to align with their strategic external content strategies (including social media and email marketing campaigns) and help plan website content as part of the Editorial Board.
- Collaborate with colleagues to maintain the organisational style guide on Notion.so and be a champion for its use across our website communications.
- Provide website content template pages that support teams can use to structure and write accessible content and provide editorial oversight and final sign-off (web pages / information sheets / film / podcasts / workshops).
- Update and oversee the governance of our Kinship Compass tool, which enables kinship carers to search for information, support and advice in their local area .
- Be the first point of contact for content requests and scheduling for website updates.
- Prepare regular reports to the Head of Digital and Content (and other colleagues) as required.
- Manage external freelancers where appropriate.
Digital innovation and best practice:
- Use data and analytic tools (like Moz, HotJar and Google Analytics) to measure website performance and continue to improve content and SEO.
- Use user participation and other user research techniques to consistently improve website content and ensure content is optimised for SEO.
- Ensure high-quality manualisation and documentation of systems and processes to support website governance and transparent processes (using Notion.so).
- Ensure all website content is accessible and continually reviewed.
- Lean into learning best practice and new techniques to drive innovation and new website improvement (AI and machine learning for example), actively learning from other organisations and sectors.
- Be committed to content design principles (Content Design by Sarah Winters and Rachel Edwards will be your core text).
- Ensure that best practice is followed at all times, including regarding safeguarding, GDPR and PECR.
Collaboration, participation and teamwork:
- Work with team members and peers to contribute and develop a positive culture and high-achieving team.
- Embed values and behaviours where learning and innovation is at the heart of developing website content which meets the needs of our kinship carers and other audiences.
- Actively contribute to Kinship’s long-term strategy, objectives, business plans and budgets.
- Put kinship carers and their needs at the heart of why we do what we do, which also includes how we collaborate with staff members who are kinship carers.
Some tips for your application:
- Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
- Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
- Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
- Don’t go over 2 page on your covering letter.
- As part of the interview process, we will send you some of the questions in advance.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Analyst and Database Manager
· Hours: 3-4 days per week.
· Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London.
· Reporting to: Director of Brand and Digital.
· Benefits: Flexible working arrangements, 28 days of annual leave + 1 day for your birthday (pro rata for part time), pension scheme.
· Key relationships: External relationships with CRM agency, contact across the organisation.
· Salary: £40,000 FTE per annum (pro rata for part time).
Are you a talented data-oriented professional who can work at pace to create insights that drive organisational decisions and oversee the data at our healthcare charity? If so, there’s an exciting and vital role waiting for you where you can make a difference to our global community.
Job description
This is an exciting opportunity to be at the heart of the Charity operations. This role will help to continue to transform the way the Charity uses data to make decisions. As data is at the heart of our organisational strategy for our next phase, you will play a big role in making an impact through this role. You will ensure the correct systems, processes and training are in place for gathering, storing, processing, analysing and reporting on data.
· Primarily the postholder will be responsible for: the delivery of dashboards, KPI reports, analysis and insights to the organisation to drive organisational strategic decisions.
· The effective and smooth management and upkeep of our database (MS Dynamics) as well as the organisation’s use of our database ensuring data is accurate and able to be used efficiently by the organisation.
The role involves understanding different systems and processes, and working with data challenges. You must be able to keep the end user in mind in your decisions, as the community is at the heart of all we do.
If you’d like to join us, we invite you to apply as soon as possible.
Main Duties and Responsibilities
· Analysis and reporting
o Lead on the delivery of dashboards, KPI reports, analysis and insights to the organisation to drive organisational decisions and demonstrate our impact.
o Identify trends within our database to inform our activities to drive engagement of our community and the loyalty and retention of our supporters.
o Run regular reports to communicate our database reach and scope, including using Power BI for data visualisation.
o Build and run regular activity reports, post-campaign reports and in-depth analytical reports to provide data-driven insight into supporter behaviour, using CRM, Excel and other relevant tools.
· Campaign management and data selection support
o Support fundraising team and community engagement teams with their data selections for email, mail shots, webinars, survey distribution and any other communication to members or supporters. Work with colleagues to understand their data needs, then schedule and project manage all data selections and segmentation.
o Work to ensure smooth data management from start to finish of campaigns.
· Data and database lead
o Lead on all data activity for the Charity, being responsible for the integrity of our data and adherence to protocols.
o Identify developments needed to the MS Dynamics database system to help the organisation achieve its goals.
o Ensure our database serves as a single customer view by connecting data through automations (supporting our external database provider).
o Build supportive relationships with colleagues to ensure their data needs are fully understood and met, including ensuring the right data is available for email selections (Dot Digital).
o Provide training and support to staff so they are able to confidently use the database as relevant to their roles.
o Creating and/or improving data-related policies and processes.
o Assist in the diagnosis of data and database problems and research solutions.
· Compliant use of data
o Ensure data processes are within relevant legislation, including GDPR and other data protection legislation.
· Data integrity and quality
o Advise and accurately maintain all data protocols and ensure that all data activity is promptly scheduled and actioned.
o Ensure regular ‘house-keeping’ functions to ensure that standard data is maintained at a high level.
o Ensure individual entries and bulk uploads and imports from website and Excel spreadsheets are performed accurately and on time.
· Supplier management
o Work with 3rd party suppliers to help scope and deliver database changes and perform UAT.
· Customer support processes
o Work with colleagues to ensure all supporter enquiries and interactions are dealt with promptly and efficiently – such as FAQ’s, responses etc.
· Line management
o Management of the Digital and Database Administrator, ensuring they are able to perform their role effectively.
Key Skills
Experienced and skilled data analyst with database management experience, keen to make a positive difference through their work.
Database Management and Analysis
· A passion for all things data-related.
· Strong analysis skills, confident with Power BI and advanced Excel, confident in delivering dashboards, reports and analysis to drive decision-making. Strong, demonstrable experience with Microsoft Dynamics, our database system, including testing database development.
· Able to deal with sensitive / confidential information.
· Strong understanding of GDPR and other data protection frameworks.
· Strives to improve and streamline processes.
· Able to identify system development needs to optimise the use of data across the organisation.
· Able to assess and problem-solve conflicting data to find resolutions.
· Able to generate routine reports from the database accurately.
· Strong attention to detail, methodical and accurate.
· Keeps an eye on the big picture of the charity goals and ensure all data development is aligned to this.
General
· Able to drive change – enjoys seeing improvement delivered.
· Experienced in managing supplier relationships.
· Excellent time management skills with the ability to prioritise own workload, deal with conflicting demands and work under pressure to meet tight deadlines.
· Proficient with Microsoft Office and, in particular, strong skills in Excel including knowledge of formulas, pivot tables and graphs.
· Ability to work well as part of a small team and be able to develop as part of that team.
· Strong interpersonal skills.
· Excellent written and oral communication skills.
· Proactive approach, keen to self-teach new techniques and methodologies.
About Overcoming MS
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices alongside medication benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information comes from a reliable source so they believe in it and adopt the changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
By working at Overcoming MS, you can help make a difference to the lives of those impacted by multiple sclerosis.
Working location and hours
You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings.
What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme
How to apply
Please send your CV and a covering letter by midnight on Tuesday 4th February 2025. Please respond ASAP, as we will start screening candidates as soon as we receive applications. The role may close early if we find the right candidate.
In your covering letter, please let us know:
· Your motivation for applying for the role
· Your notice period
· Your current location.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.
No agency contact, please.
We're here for everyone with MS who wants to take control of their health and wellbeing.
The client requests no contact from agencies or media sales.
TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years.
The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships.
An exciting opportunity has arisen to join the TLC Therapeutic Wellbeing Team.
We are looking for a Therapeutic and Wellbeing Service Manager ( Children & Young People Services)to support the delivery of our counselling and wellbeing programmes.
The Role
The successful candidate will support the Head of Therapeutic Wellbeing and hold specific identified managerial responsibilities within the services delivered by TLC’s Therapeutic Wellbeing department.
You will work closely with the Head of Therapeutic Wellbeing and Management Team to co-ordinate the delivery, monitoring and staff support and leadership across the organisation.
The successful candidate will have operational responsibility for the Children and Young People’s Counselling and Wellbeing services and have specific managerial responsibilities within the wider range of services delivered by TLC.
You will support the Head of Therapeutic Wellbeing to design and deliver against the department’s strategic objectives.
You will work closely with the Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.
About you
We are looking for somebody who has the expertise to lead our team of mental health professionals.
You will be a skilled, knowledgeable and experienced individual. You must have substantive previous high quality service management and experience of effectively managing teams. Along with sound knowledge of Children's and Young People’s mental health needs.
We are looking for a collaborator and passionate leader to ensure our team has the right knowledge, skills, values and behaviours to deliver accessible, compassionate and effective mental health support.
About us
TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.
TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.
We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.
So, if you’re ready to make a real impact and help shape the future of TLC, we’d love to hear from you.
We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exciting opportunity for an EDI specialist to join our expanding organisation and support us in the development and delivery of our Equity, Diversity and Inclusion (EDI) objectives to ensure that we improve equity of access to treatment for people who use our services, improve our practice and quality and continue to develop a diverse and inclusive organisation.
This is a remote role, you will predominantly be working from home. There will be the requirement to travel to services across England and Scotland, as well as face to face events. There is the possibility for part time hours and flexible working requests.
Phoenix Futures and The Role
The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise.
- You will help us identify EDI issues and explore and implement solutions to complex challenges.
- The role covers operational issues including making sure that our treatment is accessible to all, the role also covers people and culture issues making sure that our organisation is diverse and inclusive, you will also consider our policy and practice ensuring quality of delivery.
- You will act as an expert advisor to people across the organisation making sure that EDI principles are embedded across all areas of our organisational delivery. You will provide advice and guidance for staff, volunteers, people who use our services and other stakeholders.
- You will be responsible for developing and writing our strategic EDI plans. Researching, delivering and monitoring action plans in collaboration with the senior management team and our specialist working groups.
About you
Reporting directly to the Director of Strategic Initiatives You will:
- Be a self-starter who can also work collaboratively within a multi-functional team and across Directorates;
- Have an understanding of the benefits of creating equity of access to health care and the importance of meeting the needs of under represented groups.
- Have experience of developing and delivering EDI strategies and processes
- Be able to understand data and communicate insight in understandable ways
- Present to small and large groups, remotely and face to face
- Excellent communication and interpersonal skills, with the ability to engage, influence and inspire at all levels
A detailed job description (role profile) is available for download.
Your Rewards
- Salary of £43,500 plus potential yearly performance related pay of 8.5%
- Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Interview
Interviews will be held during early March in London. Full details will be provided to shortlisted candidates.
We use our expertise to support people in their personal recovery and to improve their lives.
The client requests no contact from agencies or media sales.
The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester. Proud recipient of the 2020 Queen's Award for Voluntary Service! As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.
Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix. We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more. Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.
Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves. People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.
You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community. This will include building relationships in the community and representing DP at events and via external networks.
You will have experience of:
• Managing and supervising the work of teams and individuals.
• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.
• Managing competing interests within the workplace.
• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.
The skills and attributes you will bring to DP:
• A creative, flexible, problem-solving approach
• Good communication (with a sense of humour)
• Able to reflect and learn from experience,
• Respectful of staff and volunteer knowledge and experience
• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.
The Destitution Project (DP) aims to provide a safe environment for asylum seekers and refugees where they can find friendship and practical help
The client requests no contact from agencies or media sales.
As our Digital Marketing Executive you will provide an invaluable skillset that supports the department and wider organisation to analyse and improve our levels of reach and engagement across our digital marketing platforms. You will provide insight and understanding of where our digital presence can be enhanced and yield results by supporting the implementation of these recommendations.
You will also be a brand ambassador and ensure that our centres’ and potential customers receive the highest standard of initial engagement through our social media platforms, both through proactive content development and reactive interactions.
This role will require someone with the ability to engage and inspire our customers, with strong and effective communication skills. You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive impact on our levels and depth of engagement with customers through our digital presence. You will also have robust analytical skills and be able to translate quantitative data into actionable improvements.
Role summary- Main duties and responsibilities
- Provide consistent and frequent reporting (campaign, programme, monthly, annual) for use by the Marketing and Communications (MarComms) department and wider organisation.
- Provide analysis and recommendations using reporting to aid operational decision making.
- Ensure Google Analytics for the organisation's website is optimised in terms of setup and reporting.
- Support partner stakeholders with reporting needs as required.
- Develop, maintain and improve Google Ad campaigns.
- Support keyword research and analysis.
- Conduct regular website audits to support SEO.
- Develop and schedule relevant and engaging content for the organisation's social media channels that resonates with the organisation's various audiences.
- Develop and schedule content for the organisation's social media channels that amplifies keys messages and supports new business and retention activities.
- Ensure the organisation interacts and engages with external stakeholders through its social media channels.
- Be aware of and advise on changes to social media platforms that could affect the activities of the MarComms department or the effectiveness of campaigns.
- Maintain, develop and provide regular guidance for staff on social media usage in relation to the organisation's aims.
- Contribute and advise on updates to the organisation's social media strategy and/or plans.
Key Relationships
Internal
- Head of Marketing & Communications (line manager)
- Content Manager
- Marketing & Communications Executive
- All staff that require digital MarComms support with their work, including but not limited to the Business Development team, the Innovation team, the Standards team, and Market Development.
External
- All visitors to the organisation's social media platforms.
- Partners.
Skills, experience and knowledge
Essential
- Experience of reporting and analysing data using Google Analytics (E)
- Experience of Google Ads (E)
- Experience of managing social media accounts (X, LinkedIn and Facebook in particular) (E)
- Content creation experience (E)
- Experience of working with a CMS (E)
- Proficient in using Canva (E)
Desirable
- Experience of using email marketing software and/or CRM system (D)
Personal qualities
- Extremely organised.
- Able to analyse and make recommendations using multiple data sources.
- A good eye for detail and a desire to take responsibility, through resolution, for issues and concerns generated by both internal and external stakeholders.
- The ability to work quickly and efficiently.
- Self-motivated and able to work autonomously
- Customer focused
- Effective and confident communicator
- Proactive in approach and able to work on own initiative both collaboratively and independently.
- Adaptable to operational requirements and willing to learn.
The client requests no contact from agencies or media sales.
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
For further information on what we do, our values and our generous benefits please visit our website.
Our research has highlighted the lag faced by the community sector in its transition to net zero – no longer burning fossil fuels – compared to the domestic housing sector. To respond to this challenge SIB is launching a Heat Development Company, which will work closely with community initiatives seeking to decarbonise their heating – moving from boilers that burn gas or oil – and engage with their communities to support them through the net zero transition. This role will be integral to the success of this new initiative, working closely with our customers and wider stakeholders to make the community case for electrification and away from gas. Please see page 5 for further information.
About the Role
Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors in our pioneering work on heat decarbonisation.
We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation. For further information please refer to the background information available below.
Key responsibilities
1. To co-create and implement an effective community engagement strategy for the new Heat Development Company involving the three existing grantees on the programme, in particular giving consideration to the ways in which the Heat DevCo’s new investees can best work with local residents to make the case for electrification. To be the first point of contact for the pioneer grantees, and for the programme’s first set of development sites, ensuring that excellent communications are designed and implemented, and that questions and concerns are answered in a timely and informed way.
2. To manage any community consultants engaged as part of the programme, or working with project management partners.
3.To coordinate regular stakeholder engagement with key interest groups: grantees & investees and their communities, the social sector, and the decentralised energy sector. To be creative in developing these contacts, and to consider new and innovative ways of carrying out outreach and ongoing engagement reflecting the differential impact of analogue and digital methods of engagement, their reach into communities, and their replicability and cost.
4. To lead on qualitative research on decarbonisation and electrification for the Heat DevCo, in particular to support the Deputy CEO and research and data team in exploring the potential of heat as a common pool resource.
5. To work closely with the policy and communications team to ensure that stakeholder engagement reflects SIB’s policy priorities on decarbonisation and electrification, and that feedback from stakeholders is reflected in policy and communication outputs. To support the policy and communications team in its development of new policy and communication assets, and to work with the data team to incorporate the best evidence into outputs across SIB’s platforms. To work with external groups on the best approach to public information campaigns on electrification, and to ensure that SIB has a voice in wider efforts to encourage electrification in the UK.
6. To develop a calendar of useful events in heating decarbonisation and electrification, to attend relevant events or conferences and to ensure that the senior team prioritise the best set of opportunities to raise SIB’s profile and progress leads and partnerships. Through attendance to present the Heat Development Company, answering questions and reporting key feedback, ensuring that internal development work effectively reflects a wide set of views and experiences. To be an accessible and responsive contact point for SIB’s work on heat decarbonisation, taking a creative and inclusive approach to outreach and information sharing.
7. To support the coordination and project management of business development in community energy, heating and cooling, social investment fundraising and capacity building, supporting Business Development colleagues with relevant case studies, customer viewpoints and grassroots experience.
8. To provide regular and timely updates on the development of opportunities in heat decarbonisation and electrification to the senior team. These updates should both support effective information sharing across the organisation, and, in particular, reflect the grassroots and community perspective. This should enable SIB to make the best use of its resources and pursue its strategic priorities in an inclusive and accessible way.
9. To contribute to high quality bid responses for invitations to tender from funders, investors and other key client groups in heating, community energy, decarbonisation and electrification, to ensure that these are well-written and represent stakeholder and grassroots viewpoints.
10. To coordinate and contribute to a clear strategy and objectives for decarbonisation and electrification at SIB.
11. To adopt our continuous improvement and learning ethos.
12. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
13. To support and contribute to the implementation and delivery of SIB’s strategy.
14. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
15. To work within the organisation's values, principles, and processes to achieve operational excellence.
Core competencies
- A good understanding of net zero and decarbonisation. A background or experience in working in this area is helpful but not essential.
- Excellent relationship management skills both with internal and external stakeholders.
- Demonstrable experience of working with a wide range of different interest groups including communities and grassroots organisations.
- Effective time management.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Excellent customer service skills.
- Strong negotiation and influencing skills.
- Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
- Flexible and adaptable as a team player.
- Excellent attention to detail.
- Excellent written and verbal communication skills
- Commitment to equality, diversity & inclusion
Desirable competencies
- Understanding of the social investment or grant-making market in the UK
- Understanding of community energy schemes
We believe in the power of the social economy to build a more equal society.
Royal Voluntary Service has an opportunity available for a RETAIL BUSINESS DEVELOPMENT LEADto join our team. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £34,241 - £43,046 per annum.The role is home based in the UK with National travel.
About the RETAIL BUSINESS DEVELOPMENT LEAD role:
The Retail Business Development Lead is responsible for driving growth and expanding the charity's footprint of café and convenience shop locations. This role involves identifying and targeting new business opportunities, both within existing channels of operation and in new areas. Building and maintaining relationships with key external stakeholders, and working with colleagues to respond to tenders and present to key decision makers to maximise new openings and net contribution to the charity.
Hours: 35 hours per week, normally Monday to Friday
Benefits
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
What you'll bring as our RETAIL BUSINESS DEVELOPMENT LEAD:
Knowledge
- Proven knowledge of business development and sales processes.
- Well connected within the hospitality and retail sectors.
- Advantageous to have knowledge, experience and understanding of NHS Trusts/Boards.
- Understanding of public sector procurement and bid management.
Skills
- Be able to propose new business development opportunities with corresponding research and analysis.
- Ability to present complex information at a variety of levels, both in person and on paper.
- Excellent analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- Strong influencing and negotiation skills.
- Ability to work under pressure within tight deadlines.
- Meticulous attention to detail.
- Results orientated with a strong driven to achieve targets, self motivated.
- Effective problem-solving skills and proactive approach.
- Strong IT skills including Excel for financial modelling and PowerPoint for presentations.
Experience
- Ideally educated to degree level.
- Business development experience gained within the hospitality, retail or voluntary sectors and clearly evidenced success at delivering new, financially viable business opportunities.
- Experienced in analysing PQQ and other contractual requirements.
Please refer to the role profile available to view on this vacancy for full details of this opportunity.
If you feel have the skills and experience to become our RETAIL BUSINESS DEVELOPMENT LEAD please click ‘apply’ today, we’d love to hear from you!
The closing date for this role is 24 February 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
#LI-Remote
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
About the Role
Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?
We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.
In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord’s key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.
The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
To apply please send your CV and covering letter explaining your interest in the role and how you fulfil the role requirements.
Please ensure that your address/location is stated on your CV or cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE ROLE
This is an exciting opportunity for a database specialist looking for an organisation with purpose, where your work makes a difference to vulnerable children every day. This is a brand-new role in our organisation which is putting data at the heart of its new strategy.
WHO ARE WE LOOKING FOR?
As a person who is passionate about the power of data, you will have the opportunity to shape the way that the organisation captures and analyses fundraising income and other data to maximise income which will in turn enable us to support more children.
You will have a track record of managing a fundraising database in a charitable organisation and proven data analysis skills. This role will provide an essential link between the finance and fundraising & marketing teams and will suit someone who thrives on working collaboratively to achieve the goals of the organisation.
We are looking for someone with advanced skills in data management. Time management and problem solving are an essential part of this role.
STILL INTERESTED? HOW TO APPLY...
To apply for this position, please visit our website
Please note that Railway Children will only accept applications made using this application form and will not accept CVs, academic certificates or covering letters.
Closing date: Sunday February 2nd at 5pm.
Candidates will be assessed on application and may be contacted before the closing date. At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.
This post is subject to a range of background and reference checks including criminal records check.
Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful. THANK YOU
WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES!
The client requests no contact from agencies or media sales.
About Responsible Finance and these roles:
Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.
This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.
This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.
We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results.
No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you!
Purpose of the role
The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme.
Key Responsibilities:
Key responsibilities across the 2-3 roles will include the following:
- Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training.
- Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
- Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
- A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
- In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.
This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.
Skills and Experience:
Essential
- Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
- Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style.
- Experience of grant management and/or contract awards and monitoring.
- Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
- Experience managing project budgets.
- Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels.
- Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential.
- Strong problem-solving skills.
- Proven ability to manage multiple stakeholders and get information needed from busy people.
Desirable
Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.
Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:
- Experience in organising and delivering events and workshops.
- Experience of creating and delivering presentations.
- Experience managing web content, online newsletters and social media posts.
- Experience in developing graphics/infographics using apps such as Canva.
- Experience with research, monitoring and evaluation.
- An understanding of CDFIs and/or lending helpful – particularly investor relations.
To Apply:
Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.
Please send your CV and responses to the following questions below to Careers4Change:
- What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
- You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
- You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
- You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.
Please apply via the Careers4Change website.
Location: Remote, with occasional expenses-paid travel
Reporting To:Programme Director
Contract: 2-year fixed term contract with possibility of becoming permanent
Salary: Up to £35,000 (depending on experience)
Date Closes: Monday 3rd February 2025
Interviews will be held virtually in February 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Programme Admissions Officer
Location: Hybrid work with 40% from Breaking Barriers’ office in London, Manchester or Birmingham
Salary: £25,000-£28,000 (London), £24,000-£27,000 (Manchester or Birmingham)
Hours: Full-time (37.5 hours per week), part-time considered
Overall purpose
The Programme Admissions Officer will be responsible for processing student applications, including conducting initial calls, checking eligibility and signposting where applicable. They would then flag new applicants with the relevant programme. This role is the gateway to accessing our services.
Key responsibilities
We are a fast-growing charity that prides itself on its flexibility and responsiveness, and as a result your responsibilities may change, develop, and grow according to the needs and development of our programmes.
- Monitoring and processing new and incoming applications, which includes:
- Conducting initial calls with new applicants to determine their individual pathway and eligibility for Breaking Barriers’ programmes
- Prioritising students according to Breaking Barriers’ eligibility criteria and flagging with relevant programmes in order to support enrolments
- Providing university and career guidance and advice
- Providing learning plans for all professionals aiming to requalify
- Providing guidance on the support they can access whilst on the waiting list for our programmes
- Providing signposting for any students/clients needing additional support
- Flagging any serious welfare concerns with line manager and/or the Safeguarding Team
- Ensuring all information is accurately recorded on Salesforce for new and existing Breaking Barriers’ clients
- Performing any Salesforce admin for the programmes as and when required
- Working with management to improve and enhance enrolment processes where necessary
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Saturday 15th February. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Are you experienced in the use of PowerBI or other data visualisation tools for developing reports and dashboards and used to manipulating data using complex formulas or programming? Then join Shelter as a Business Intelligence Analyst and you could soon be playing an important role at the heart of our Data Management & Insight team.
About the role
To provide management information and insight across Shelter, through the design and development of datasets, reports and systems using Microsoft Power BI and other tools.
To develop business intelligence reports and dashboards based on Shelters performance framework supporting an empowered self-service environment for colleagues.
About you
To succeed, you’ll need proven experience of analysing, interpreting and presenting datasets using PowerBI and working with CRMs and other systems. You’ll also need excellent Excel skills and familiarity with database structures such as SQL. Comfortable working with colleagues at all levels across an organisation, you enjoy nothing more than collating, analysing and disseminating business intelligence or helping others develop intelligence from reports and dashboards. What’s more, you’re keen to get involved in a variety of projects as part of a strategic programme aimed at improving the way we work.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department. We work closely with the wider team including our Head of Data and Insight, Data Architects, Data Engineers and Insight Analysts to help Shelter achieve its organisational strategy in helping the fight to end homelessness.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About the job
In this temporary position, the Program Officer will fill a unique, multi-faceted role that offers the opportunity to leverage their program management experience to help lead a complex global coalition at the intersection of human rights and technology. This is a temporary position, maternity leave cover, with an expected end date of April 15, 2026. This position will support a global Internet freedom initiative that will support local civil society, independent media, and human rights defenders to better prevent and respond to digital repression in their own contexts, particularly in repressive contexts. The activity focuses on building long-term, local resilience among civil society through a networked approach involving global, regional, and local actors. The activity provides technical assistance on digital security, digital governance advocacy and engagement, censorship circumvention, and holistic legal, psychosocial, and physical security support.
Under the guidance of the Deputy Chief of Party and in coordination with the larger project team (including the Advisors and Chief of Party), the Program Officer will oversee the implementation of activities, ensuring strong coordination with other project objectives, and compliance with USAID and Internews policies. The Program Officer will work closely with project partners, support internal coordination efforts, and be responsible for effectively sharing the impact and successes of the program. Further, the Program Officer will support, when needed, the business development, start up and oversight of related Associate Awards and Buy-Ins.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:
Program/Project Management:
- Provide project management and program implementation oversight, strategic planning, analysis, personnel, grants, procurement and finance tasks as needed.
- Serve as primary point of contact for regional and local partners
- Assist in the development of team systems, norms and practices.
- Supervise at least one (1) full-time staff, including assigning work, approving timesheets and managing their workload (as needed).
- Cultivate and strengthen relationships with international, regional and local partner organizations and ensure that implementation is responsive to the needs of partners and beneficiaries.
- Support the MEL Specialist and the MEL Partner in developing and implementing strong MEL frameworks and activities, ensuring that all project partners understand MEL requirements.
- Support the development of Associate Award and Buy-In proposals, project start-up and ongoing coordination; ensuring (when needed) that project staff are onboarded, existing processes and approaches are shared, and regular communication occurs across all relevant teams.
Administration & Finance:
- Manage the implementation, communication and programmatic oversight of all subgrants (PASS and HQ managed) issued under Civic DEFENDERS. This includes reviewing the prospective grantee applications, program and design, budget negotiations, payments and partner reporting.
- Ensure all funder approval request packages are complete and ready to be sent by the COP/DCOP.
- Oversee all administrative aspects of the Civic DEFENDERS digital governance activities, in coordination with the COP, DCOP and Business Management team.
- In coordination with the Business Management team, ensure program implementation complies with funder requirements and Internews’ policies and procedures.
- Oversee the implementation of personal service contracts, outside service contracts and simple service contracts.
- Support COP, DCOP and Advisors in ensuring that timelines are met, deliverables and approvals tracked.
- Support hiring efforts for project staff and consultants, including ensuring effective onboarding.
Writing & Research:
- Support the writing and compiling of program reporting, including quarterly reports and annual workplans, ensuring the final product sent for DCOP/COP review is complete and timely.
- Review and respond to work products from partners, as needed.
- Support internal and external communications, including website, 2-pagers, summaries, etc.
- Represent team and Internews at events, as needed.
- In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
- University degree in relevant fields of study OR equivalent lived/professional experience.
- Minimum five years’ relevant prior work experience in Democracy, Human Rights and Governance programming, with a preference for previous experience in digital rights, governance or Internet freedom
- Up to five years’ experience in the thematic area.
- Strong writing skills and proven text-editing proficiency.
- Strong analytical skills; ability to define, communicate, and resolve complex problems. Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
- Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
- Experience with project management, partnership management, and working with at-risk and marginalized populations.
- Advanced computer skills, including familiarity with Microsoft Office and Airtable (or similar project management software).
- Strong English language proficiency.
- Flexibility to work outside traditional office hours as required.
Preferred
- Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.
- Previous experience implementing US Government (USG) funded programs, or other similar programs; USAID experience particularly preferred.
- Proficiency in languages others than English, such as Spanish, Portuguese, French, Russian, or Arabic.
- Experience using secure channels for communication.
- Knowledge of Internet freedom, including current debates, relevant actors and global trends.
PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include normal color perception and close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of radiation from regular exposure to computer VDTs.
Expected office hours are generally Monday through Friday from 8:30 am to 5:00 pm.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.