Brand Marketing Manager Jobs
Reporting to the Supporter Experience Specialist the Receptionist at Air Ambulance Charity Kent Surrey Sussex (KSS) Rochester will act as the first point of contact for people communicating by phone, email or in person. Being the first contact for a number of donors, supporters and visitors the post holder will be responsible for setting the tone of a high quality of support and customer service, championing our external-facing standards.
The role requires the post holder to meet, greet and provide information to visitors in a friendly, professional and welcoming manner. The post holder will also be responsible for the handling of telephone calls and emails received through the Charity’s main channels. Other duties will include dealing with the regular opening, distributing and sending of post, creating and updating supporter records, and supporting other income generation departments during busy periods.
The post holder should have both excellent communication and organisation skills to meet the requirements of this role. They should also be a confident computer user and have the ability to blend a professional and warm personality to deliver an excellent first impression in line with the values of the Charity.
This is a pivotal role in a busy office, and the postholder will need to be adept at dealing with conflicting priorities, confidently prioritising and proactively managing their workload.
DUTIES TO INCLUDE:
- Greeting visitors in a friendly, professional and welcoming manner, representing KSS with a positive attitude and professional appearance, and dealing with queries independently or by directing to a relevant colleague.
- Managing the Charity’s main telephone lines during work hours and dealing with incoming calls in a professional, efficient and friendly manner.
- Supporting the management of the KSS general emails inbox (hello@), responding to regular enquiries in a friendly and helpful manner and redirecting to relevant teams/individuals when needed.
- Opening and distributing daily incoming post in line with security and communication protocols, and assisting with processing of outgoing post
- Utilising the supporter database (Donorflex) to record communications and update supporters’ records as needed, including personal details, marketing preferences and creating new records.
- Ensuring that all long staying visitors are signed in and out of the building and referring them to relevant safety documentation regarding KSS health and safety practices.
- Offering administrative support to produce, print and send letters, also sending materials as needed, including KSS branded items and additional information
- Supporting and collaborating with Reception Volunteers to help deliver consistent administrative processes and supporter experience under the guidance of the Supporter Experience Specialist and Officer
- Adhering to relevant training and legislation, including GDPR, as set out by KSS
- Monitoring the Front of House area and be proactive in ensuring that the area is always tidy, presentable, free from any hazards and displaying relevant information.
ABOUT KSS:
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
ADDITIONAL INFORMATION:
The closing date for this role is the 26th August 2024 However, the role may close prior to this date if a suitable candidate is found.
Location: Rochester Airport, Kent
Contract: Full Time, Permanent
Salary: £23,055
Hours 37
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities
Closing date 12-09-2024
REF-216 166
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Job title: Service Coordinator (Mental Health and Wellbeing)
Post no: 606
Working base: Bedford Wellbeing Centre, Woburn Rd, Bedford
Hours: 12 hrs per week
Working pattern: 2 days per week tbc (Monday – Friday), 6 hrs per day (10.00am – 4.00pm)
Contract: Fixed term until 31st August 2025
Salary: £24,720 per annum FTE (£8,017.30 per annum Actual)
About the Role
This role offers an exciting opportunity to join our Bedford Mental Health Prevention service for adults which aims to improve people’s mental wellbeing, raise aspirations and enhance confidence.
As Service Coordinator you will be responsible for implementing working recovery models and coordinating the operational plans for the service to ensure that people are able to manage their mental health, move through their recovery journeys and achieve positive outcomes.
Along with coordinating service delivery to meet its aims, objectives and Key Performance Indicators, you will also line manage the service Recovery Workers and lead on recruitment, onboarding and management of volunteers in the service.
Additionally you will conduct assessments of individual’s suitability for the service, leading on more complex cases and guiding people through the range of available interventions that can support them to achieve the outcomes that matter to them.
In addition to managing the day-to-day delivery of the service you will also contribute to the direct provision of the service by leading and facilitating group sessions where needed and by offering informal 1-2-1 mental health and wellbeing support that reduces the chance that people will fall through gaps, be isolated and ensuring the right support and the right time that manages a range of needs.
You will lead opportunities to support events in the community to raise awareness of our services and to build links with local organisations and agencies.
You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them. SUN facilitators will have regular supervision and support in this role along with appropriate training.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Tuesday 10 September 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bristol & Weston Hospitals Charity raises funds for all ten hospitals in the University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). We’ve been in partnership with UHBW for 50 years and we’re as passionate about our work now as we were when we began life in 1974. We’re here to bring moments of joy, comfort and hope to those who need it most; The millions of patients and their loved ones who pass through our hospital doors each year and 13,500 NHS staff who care for them.
So many of these people want to say thank you for the incredible care they receive. Whether that’s taking on a challenge, fundraising in memory, or spreading the word to their community group. That’s why we need you to take the reins of our Community Partnerships & Events Fundraising Officer while the current post-holder covers maternity leave in another role at the charity.
This is a varied role where one day you could be planning our Christmas concert and the next you’ll be cheering runners over the finish line of the Bristol Half Marathon. You’ll be ready to join our community of kindness and help our supporters give something back to our hospitals.
“I’m inspired every day by our amazing supporters. From weird and whacky challenges to incredibly moving stories – every day is different. If you want to join a supportive and creative team, playing your part in improving the health and happiness of patients and staff in our hospitals, then this role is for you.” – Liana, current post holder
We are a Disability Confident employer.
Closing date: 22nd September. We will be interviewing on a rolling basis so we urge you to submit your application as soon as possible.
Healthwatch Stockport is looking for a Communications and Volunteer Coordinator to join our team. If you have a passion for communications and making a positive impact, apply now!
Join our dedicated team as a Communications and Volunteer Coordinator. You will lead our communications strategy, coordinate members and volunteers, and engage our local communities. Your work will drive positive changes in Stockport's health and social care services.
Responsibilities:
Volunteer Coordination
• Recruit, train, and support new volunteer members, leading to the continuous development of our Enter and View Programme.
• Coordinate volunteer activities to align with Healthwatch Stockport’s objectives.
• Maintain a database of volunteers and members, tracking engagement and participation.
Enter & View Programme
• Oversee the Enter & View programme and support the Enter & View Volunteer Lead by collaborating with volunteers and partner organisations.
• Ensure the programme influences positive service changes and supports volunteers to lead the way in those changes.
• Produce and share Enter & View reports in a timely and accessible manner.
Research & Projects
• Contribute to the design, development, and delivery of targeted qualitative and quantitative research projects to gather feedback on health and social care services.
• Contribute to data analysis and produce comprehensive reports and intelligence briefings for NHS and social care commissioners, providers, local Councillors/MPs and the public.
• Ensure all reports are robust, straightforward, and accessible.
• Involve volunteers, service providers, and people with lived experience in our work.
Community Engagement
• Collaborate with the Healthwatch Engagement Officer to plan and deliver engagement activities with local people and communities.
• Gather feedback and insights from the community to inform Healthwatch Stockport’s work. • Represent Healthwatch Stockport at local events, meetings, and forums
See attachment for further responsibilities
The client requests no contact from agencies or media sales.
Living Wage Foundation
The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include PACT (Parents and the Community Together) and Sponsor Refugees to add depth to the impact of Citizens UK’s work.
The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each November during Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.
The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for over 480,000 low paid workers.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Citizens UK
Citizens UK is the biggest, most diverse and most effective people-powered alliance of local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £3 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of almost 15,000 accredited Living Wage Employers across the UK.
Purpose
The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Communications Officer. We are looking for an exceptionally motivated and organised individual who enjoys working in a fast-paced, high-profile communications environment.
The role will support the objectives of the Living Wage Foundation by communicating our work to a wide range of audiences, including senior business leaders and politicians, through a mix of communications methods: social media, newsletters, media outlets, website and internal communications channels.
The post holder will be responsible for day-to-day monitoring and management of our social media channels, supporting with written and visual content creation for the Living Wage Foundation, and will support the development of press campaigns to build awareness of the Living Wage Foundation’s work. The role will work closely to support the Communications team’s work and help communicate the work of the wider-team and our employer network.
This post will be joining a Communications team that spans media, digital communications, research and events, with colleagues based across the UK with monthly in-person team meetings.
The role is also responsible for key communications with our network of over 15,000 accredited Living Wage Employers, including our monthly newsletters, blogs, videos and case studies to celebrate our network of accredited employers
The position would suit an applicant with strong written and communication skills, with some experience of working within a communications team and a passion for social media and content creation.
This is an entry level role and we don’t expect you to have experience of all areas of this job, training will be provided to help you develop into this role.
Main Responsibilities
Social Media and Website
· Oversee our digital communications channels to raise awareness of the Living Wage and our wider accreditation schemes, champion responsible employers and grow our movement.
· Help the team keep up to date with social media trends and opportunities.
· Create, manage and schedule posts for our Twitter, Facebook, LinkedIn and Instagram accounts, tailoring the content to different channels and audiences.
· Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers and flagging any potential issues to the wider team
· Source and create original content for both the Living Wage Foundation and external websites, including creating blog posts, news, guidance, and general pages.
· Audit and review existing website content to ensure it is effective and up-to-date. Support on improvements and developments where necessary.
Internal Communications
· Administrate and facilitate communications team meetings.
· Communications support for key events and campaign moments including the annual Champion Awards and Living Wage Week.
Situational Awareness and Research
· Help the team keep up to date with social media trends and opportunities.
· Monitor and evaluate media campaigns and reports.
Strategy Development· Contribute to media strategies and plans that help to win public and political support for the Living Wage Foundation and its work.Reputational Risk and Management
· Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers, and flagging any potential issues to the wider team.
· Participate in the out-of-hours duty press (being on hand to very occasionally answer emails and phone calls in the evenings or weekends).
Content Creation and Dissemination
· Working with the communication team, design and implement engaging digital engagement campaigns for Living Wage Employers and supporters, and to support Living Wage Foundation campaigns.
· Design communications collateral to increase engagement on social media, including the creation and editing of short-form videos for our online channels and creation of social media graphics.
· Improve our digital offering for our network of accredited Living Wage, Living Hours, and Living Pension Employers by creating resources and improving our communications support.
· Liaise with the Living Wage and Citizens UK team to keep up-to-date with news to share with key stakeholders.
· Collate and summarize content to schedule newsletters and updates for our varied audiences.
· Support in the adoption of updated brand across our communications content and materials, supporting others to use brand and tone of voice guidelines.
· Write compelling press releases, blogs, and opinion editorials to promote the Living Wage Foundation’s work.
· Work with colleagues to develop case studies and ensure stories of low pay and the Living Wage are told effectively across all our internal and external communications channels.
· Build effective relationships with the media, colleagues, and other stakeholders to find new ways to raise our profile.
Key skills
Essential
· An interest and enthusiasm for communications and marketing, and the mission of the Living Wage Foundation
· Interest in media and the news landscape
· Excellent knowledge of a wide range of social media channels
· Strong written and verbal communication skills including the ability to write for different audiences
· Excellent attention to detail
-
Ability to create high-quality and engaging content for social media (whether for a personal or business account) and a good understanding of what makes compelling content
-
Strong analytical skills and ability to evaluate the success of a campaign
· Ability to build strong relationships with colleagues and external stakeholders
· Ability to communicate clearly and effectively with a wide variety of stakeholders
· Ability to juggle and prioritise competing demands
· Highly self-motivated with ability to work well independently as well as part of a team
· Good IT skills, including experience using Microsoft Office
· Creative thinker and problem solver
· Excellent planning, organisation, and prioritisation skills.
· Creative with an eye for design and ability to come up with new ideas for content
Desirable
· Experience using graphic design software (e.g., Canva, Adobe Creative Suite).
· Experience filming and editing video content
· Experience with website and content management platforms.
Interviews will take place Thursday 5th September (subject to change).
About the Application Process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Got any more questions?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.
We will be holding a webinar on 28th August at 12pm (register here) where anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.