Beyond Jobs

The Housing Income Manager is Refuge’s expert lead and responsible for all elements of housing income management for our accommodation, including the policy framework, service charge calculation and rent setting, housing income budgets, training and management of rent collection, reporting and ensuring that all the processes meet the high standards set by the organisation and regulations in place.

This is an opportunity to join Refuge as an Independent Gender Violence Advocate (IGVA).

The IGVA will work closely with victims/survivors of gender-based violence, to provide high quality independent advocacy and support across all risk levels. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors and to improve agencies responses to DA and VAWG.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Want to put the fun into FUNdraising? Dougie Mac is not just seeking a Senior Business and Events fundraiser – we are inviting a compassionate advocate to join our hospice mission.

Some of what you’ll do:

Forge Meaningful Partnerships: Collaborate with local businesses to show them the impact they can make by supporting Dougie Mac.

Host Engaging Events: You will plan and deliver business events that inspire generosity from our supporters including our Golf Day, Businesses Club and our prestigious Dougie Mac Ball.

Nurture Relationships: Cultivate long-term relationships with corporate sponsors. Express gratitude and keep them informed about the impact of their contributions.

Qualities we value:

Excellence: Striving for excellence in everything you do, with a strong attention to detail.

Networking: Connecting with people; you’re the one who turns a casual chat into a partnership opportunity.

Strategic Thinker: You see the big picture and know how to align fundraising with our hospice mission.

Great communicator: Whether a presentation or a one 2 one, you’re confident and compelling.

In return, what you’ll get:

Meaningful impact: Your work directly impacts children, young adults, adults and the families we support.

Supportive Team: You will be part of a bigger Income Generation Team with this job being responsible for around £250k income and growing. The Business and Events team work closely together with a focus on FUN! We are a team of 5 FT staff, regular volunteers and event volunteers of around 25 people. This includes an experienced Senior Business and Events Fundraiser taking the headcount for this job to 2.

Salary: £24k - £26k pa (FTE) depending on experience/ qualifications with a clear progression plan and opportunities for study. Part time and flexible working considered.

Variety: no 2 days are ever the same, once 1 event is complete it’s onto the next in this fast-paced job.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Enhanced Support Service is a multi-disciplinary team who provides person-led, long term support to people experiencing street homelessness and interconnecting needs. People eligible for the service are identified/ referred from The Connection Community (our wider group of service users regularly accessing our day centre). The team have small ‘caseloads’ and support the person from street homelessness to a new home with a community of support.

You will have substantial experience in delivering a person-led, psychologically, gender and culturally informed service to people who are street homeless.  You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development.

You will also have the personal credibility to build confidence in the wider community and across partnerships.  You will be both strength-based and solution-focused, developing and enhancing the relationships with a commitment to embed coproduction into The Connections services.

Salary: £36,159
Closing Date: Monday 19th August
Interview Date: w/c 26th August

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Lead Tutor for GCSE Maths Resit Tuition 

Passionate about educational equality? Drive programme quality, tutor students, and help them Get Further.

Location: Hopwood Hall College: Rochdale (OL126RY) and Middleton (M246XH) 

Hours: Full and part-time (minimum 15 hours per week) 

Contract: Fixed Term Sept 2024 – May 2025 

Salary: £23,600 per year (pro rata for part-time) 

Benefits: 3% pension, 36 days annual leave (pro rata), ongoing professional development 

About Us: 

Get Further is an award-winning charity that supports students to secure the maths and English qualifications they need to unlock their potential and progress onto higher level courses, apprenticeships, and into the workplace. We partner with colleges and employers to deliver innovative tuition and support educational advancement. 

Role Description: 

We’re seeking passionate Lead Tutors to deliver bespoke maths resit tutoring sessions at our partner college in Manchester. You’ll play a key role in: 

• Delivering high-quality tuition sessions 

• Building strong relationships with staff and students 

• Setting benchmarks by demonstrating high-quality tutoring and professionalism, acting as a role model for other tutors 

• Supporting the development of tutor training and resources 

What We’ll Offer: 

• All necessary resources for delivering resit tuition 

• Expert training in student engagement and impactful tutoring 

• Ongoing support, professional development, and networking opportunities 

• Approximately 20% of your role will involve non-tutoring activities to support student motivation, engagement, and programme improvement 

• Opportunities to work across wider teams, gaining diverse experiences 

• Support and advice for pursuing a teaching career, if desired 

• Collaboration with a specialist English or Maths curriculum manager 

• Regular social events and networking opportunities within our tutor community 

• Travel expenses for any travel outside of your regular weekly commute 

Requirements: 

• Eligible to work in the UK 

• Minimum C/4 grade in GCSE English and Maths (or equivalent) 

• A-levels in relevant subjects (grade B or above; or equivalent) 

• Minimum 2:2 undergraduate degree 

• Commitment to safeguarding and educational equality 

• Ability to travel to placement locations (access to a car is desirable but not essential) 

Person Specification: 

• Passionate about tackling educational inequality 

• Resilient, proactive, and enthusiastic 

• Excellent communication and planning skills 

• Experience in education 

How to Apply: 

Visit our website. Complete the online application and subject test within 3 days. Successful candidates will be invited to an online assessment centre, followed by a final interview if required. 

Training Dates: 

• 3rd & 4th September (Manchester) / 10th & 11th September (virtual) 

• Lead Tutor induction: 9th September 

Join us in making a difference!

This is an exciting opportunity for an experienced, dynamic, and professional fundraiser to join the team at The New School.

As the Head of Fundraising, you will develop and implement innovative fundraising strategies, generating significant income through a variety of channels, including (but not limited to) trusts and foundations, events, corporate partnerships, individual giving, and major donations. We are looking for someone with a strong track record in senior-level charitable fundraising, who can combine strategic planning with excellent execution.

You should bring advanced knowledge of a variety of fundraising channels, compliance expertise, and strong teamworking skills. Experience in the education or youth sectors and relevant qualifications in fundraising are advantageous.

In return, we offer an opportunity for you to play a key role in the exciting scale up journey of an educational social enterprise that can positively change mainstream schooling. This is a broad role, with aspiration to become permanent, with further recruitment to develop and fundraising and philanthropic partnerships team, which you will lead.

We also provide a flexible work environment with options for home and regular engagement with TNS community, as well as part-time opportunities (i.e. 28 hours per week over 4 days, or similar), with school holiday flexibility.

Prison Facilitator - HMP Lincoln

Location: Lincoln
Salary: £27,584
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons.  We now have the opportunity to provide a service at HMP Lincoln Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Lincoln, maximising opportunities for people in prison to learn to read. 

Ideally you will have some experience of prison settings  underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.  The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Please note that interviews for this role will be conducted on a rolling basis and once the post has been filled the vacancy will be closed. 

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215712

Are you excited about seeing Christians in the UK and Ireland engage in world mission? Do you have a passion to equip and disciple others to serve God in short-term mission reaching out to East Asia?

As Lead Serve Asia Coordinator, you will be giving oversight to team developing and delivering high quality placements for Serve Asia, our short-term mission programme.

The Lead Serve Asia Coordinator will need experience of short-term cross-cultural mission, good administrative and interpersonal skills and a deep commitment to world mission and an ability to pass that passion on to others.

About Us

The Foundation of Nursing Studies (FoNS) is a charitable organisation that works across health and social care, UK-wide. For over three decades FoNS has supported nurses and midwives, and their teams to transform their ways of working towards care, practice and culture that is person-centred. 

Purpose of the role

Co-production in terms of design, delivery and evaluation is fundamental to the programme, and so we are looking for a person with direct lived experience of MHLDA inpatient services to join the FoNS team and to lead on co-production, bringing a lived experience lens to our team.

As an organisation we recognise that FoNS is at the start of our co-production journey. So, whilst the primary focus of the role is leading the co-production element of the mental health programme, working closely with the programme lead, a secondary purpose is supporting the development of co-production throughout the organisation.

Responsibilities will primarily consist of:

· Working as part of the FoNS Leadership Team for the FoNS Ward Manager Programme including attending relevant meetings with NHS England

· Playing a leading role and taking operational responsibility for co-production within the FoNS Ward Manager Programme. This includes meaningful engagement of persons with lived experience of mental health, learning disabilities and autism, families and carers, and staff throughout programme design, delivery, governance and evaluation

· Working as a part of the FoNS team, bringing a lived experience lens to support, promote and develop co-production across the organisation

· Understanding lived experience from a range of sources ensuring a broad demographic is represented and feed this into the FoNS team and co-production work

· Visibly advocating for lived experience involvement for FoNS

· Contributing to the ongoing development and lived reality of the FoNS’ ways of working

· Supporting FoNS with the co-creation of their next strategy which will commence in November 2024

A picture of day-to-day working might include:

· Preparing for and contributing to relevant meetings and monthly reports for NHS England

· Contacting, building relationships with, and offering support to persons with lived experience who are already or who may be interested in contributing to the co-production work

· Working with FoNS Finance to ensure all persons involved are fairly paid for their participation

· Meeting with FoNS Ward Manager Programme Lead to discuss ideas for evaluation of the current programme to inform co-production work moving forward

· Planning and facilitating online and face-to-face groups as part of the co-production process

· Meeting with FoNS Programme Leads to develop a wider understanding of FoNS’ work

As an organisation on a journey towards equality, diversity and inclusion, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of MHLDA, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

The deadline for applications is 5pm Friday 16th August 2024.

Interviews can be held either face-to-face or online according to personal preference. These will be arranged during the first two weeks of September 2024. 

Location: Essex
Salary: £11,034 (£27,584 FTE)
Hours: 14 hours (2 days per week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Chelmsford. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

?Interviews are planned for Friday 30 August 2024 (online).

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215825

The Kirkwood Support Life is an ambitious and forward-thinking charitable organisation delivering much valued, high-quality care and support to the people of Kirklees. We are here for anyone affected by a life-limiting illness, every step of the way and have built a reputation for excellence and innovation in palliative and end-of-life care across West Yorkshire and nationally.

In the next 10 years, we want to double the number of people we care for by encouraging everyone who might benefit from our services to reach out early enough for us to make a positive impact on their quality of life. This means we must challenge the perception that our focus is on end-of-life. While it is true this is an important aspect of what we do, it is not all we do. We’re here for local people across the community whenever they need us.

The Opportunity:

This is a challenging yet exciting time to be joining The Kirkwood. We are seeking a dynamic and visionary Director of Income Generation and Marketing to lead and drive our efforts in securing the vital funds that enable us to provide our essential services. We are looking for someone that will inspire supporters, encourage people to spread the word about our vital work, and continue to build The Kirkwood Movement.

The role of income generation within The Kirkwood Movement is established. However, this role represents an opportunity to truly lead with creativity and forward thinking married closely with the traditional, proven tangible activities.

Job Summary:

As the Director of Income Generation and Marketing, you will play a pivotal role in developing and implementing innovative strategies to support The Kirkwood's charitable activities. Your leadership will inspire our community, increase awareness, and enhance financial and voluntary support.

The role requires strategic, long-term thinking, and you must demonstrate a proven track record of developing and implementing successful long-term income generation strategies aligned with overall fundraising goals. You should be a confident and natural leader who can clearly communicate a compelling future direction for the income generation and marketing team. Additionally, you will be a critical thinker who utilises data and trends to make informed decisions, analyses results to identify areas for improvement, and embraces a continuous learning mindset that values both successes and failures.

Key Duties and Responsibilities:

Strategic:

• Develop and execute a comprehensive income generation strategy aligned with The Kirkwood's goals.
• Foster a culture of creativity to explore and implement unconventional income generation methods.
• Lead the strategy to build The Kirkwood Movement, enhancing awareness, care outreach, and inspiring support.
• Create and nurture connections within The Kirkwood Movement to deepen engagement.
• Collaborate across The Kirkwood Movement to integrate income generation opportunities into daily operations.

Executive:

• Partner with the Executive Team to devise and deliver strategies that ensure sustainable growth in care provision.
• Establish policy frameworks and operational methods that support strategic objectives.
• Uphold and promote The Kirkwood Culture and Values.
• Serve as the key advocate for donors, ensuring their interests are prioritised in all activities.
• Oversee internal and external communication strategies and represent The Kirkwood in media and public events.
• Maintain strong relationships with the Board of Trustees and lead interactions with the Income Generation & Marketing Committee.
• Support Executive Management Team members and contribute to committee activities as needed.
• Contribute to the development of the 5-year strategic plan and long-range financial forecast.
• Stay informed of best practices in the sector and integrate them into The Kirkwood.
• Manage relationships with statutory regulators to ensure compliance with relevant regulations.

Departmental:

• Support departmental leads in crafting and implementing strategies for Fundraising, Retail & Trading, Media & Marketing, Business Development, and Programme Development.
• Propose, monitor, and achieve ambitious annual budgets for income generation.
• Deliver an exceptional supporter experience that drives acquisition, retention, and maximises supporter lifetime value through stellar stewardship.
• Inspire and lead a motivated team, fostering a culture of ownership and accountability for income generation goals.
• Develop and deliver ambitious plans across the core spectrum of Income Generation activity that includes (but not limited to) legacy fundraising, individual giving, major donors and patronage, digital fundraising, retail footprint, corporate partnership development and community fundraising.
• Attract, recruit, and retain top talent within the income generation and marketing team, ensuring a diverse and skilled workforce.

Qualifications and Skills:

• Proven experience in a senior income generation or marketing role.
• Demonstrable success in developing and implementing innovative fundraising strategies.
• Strong leadership and team management skills.
• Excellent communication and relationship-building abilities.
• Strategic thinker with the ability to translate vision into actionable plans.
• Knowledge of relevant regulations and best practices in the charity sector.

Individual Giving Fundraiser

We’re looking for someone whose communication and project skills will make a difference. Dougie Mac is not just seeking an Individual Giving Fundraiser – we are inviting a compassionate advocate to join our hospice mission.

Some of what you’ll do:

 Lead on Individual Giving projects: Plan, deliver and manage effective initiatives such as our flagship Light Up A Life donation campaign, our Regular Giving programme and seasonal donation asks, maximising donations and donor retention.

Forge meaningful supporter relationships: Working closely with our Marketing Team, you will create compelling communications and materials to show local people the impact they can make by supporting Dougie Mac.

 Maximise Gift Aid opportunities: Lead our efforts on maximising and promoting our Gift Aid scheme.  Dougie Mac currently claims over £170k of Gift Aid every year!

 Provide an excellent donor experience: Help to serve supporters who visit or contact our Fundraising Hub to make fundraising enquiries or to pay in their donations. Showing compassion, gratitude and keeping them well informed.

Qualities we value:

Excellence: Striving for excellence in everything you do, with a strong attention to detail.

 Great communicator: Whether it’s face-to-face or producing compelling written communications, you’re confident, compassionate and creative.

 Networking: Connecting with supporters and internal colleagues, you know how to build quality, meaningful relationships to benefit the hospice.

 Strategic Thinker: You see the big picture and know how to align fundraising with our hospice mission.

 Results Driven: Capable of seeing a project through from start to finish with the end goal of success and year on year growth always in mind.

In return, what you’ll get:

Meaningful impact: Your work directly impacts children, young adults, adults and the families we support.

Supportive Team: You will be part of a bigger Income Generation Team with this job being responsible for around £300k income and growing. Our Community Fundraising Team work closely together with a focus on delivering an exceptional supporter journey. We are a team of 4 staff and regular volunteers. Joining this team would take our headcount to 5. You will work a minimum of one day a week on our Fundraising Hub and will share an office with another Income Generation fundraiser for the remaining time.

Salary: £23,100k - £26k depending on experience/ qualifications with a clear progression plan and opportunities for study. Full time is 37.5 hours. Standard hours of work are 9am – 5pm across 6 days, Monday-Saturday. Saturday working will be on a 5 week rota basis working on our Fundraising Hub. Flexible working considered.

 Variety: No 2 days are ever the same, once 1 campaign is complete it’s onto the next and your time working on the Fundraising Hub will give an abundance of supporter interaction and variety.

Location: Kent
Salary: £36,050
Hours: 35 hours per week
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in prison?

Our three year strategy is working well with improvements and expansions to our delivery model, a renewed vision and mission and we want to continue to develop and grow. To support this, we are recruiting for a new programme manager to grow our programmes and contracts in Kent. Our Kent area covers prisons including HMP East Sutton Park, HMP Rochester, HMP Standford Hill with two days per weeks as a Prison Facilitator at HMP Elmley. We are seeking proactive, committed, and enthusiastic applicants to join our team and help us continue our journey.

Working closely with people in prison, prison managers, Shannon Trust staff and volunteers you will ensure development of our criminal programmes maximising literacy and numeracy learning opportunities for people across a number of prisons and contracts in your area. Ideally you will have some experience of prison settings, managing teams and contract performance, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. We want to hear from applicants who can lead, drive performance and who are as committed to the cause as we are.

This is a prison based role and also requires travel across the Kent area.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews to be held the week commencing 26 August 2024.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215834

Please note, this role was originally advertised on 24 July as fixed term for 12 months at 21 hours/week. As a result of a change in circumstances, it was revised on Thursday 1 August to 31.5 hours/week, fixed term for 12 months with the possibility of extending some or all hours on a permanent basis if funding allows. We are contacting everyone who has already applied to ensure they are aware.

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.