Asylum Jobs
Job title: Service Manager - Night Shelters
Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ
Contract type: Permanent
Reporting to: Head of Operations & Service Development
Hours of work: 35 hours per week (5 days per week)
About you
As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK. This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness. We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.
What you will do as part of our team
The Service Manager is responsible for the following:
Service delivery
· Lead all aspects of the planning, preparation, and delivery of the night shelter service.
· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery.
· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience.
· Manage the rota across three night shelters to maintain adequate staffing at all times.
· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance.
· Ensure all staff are fully aware of service provisions, requirements, and expectations.
· Lead the continuous improvement of the shelter service to better meet guest needs.
· Ensure due diligence is performed, and that reporting and records are accurately maintained.
· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits.
· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff.
· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests.
· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register.
· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.
· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices.
Management
· Manage and supervise a seasonal staff team of approximately 40 individuals.
· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management.
· Lead the recruitment and training of seasonal shelter staff.
· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership.
· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies.
· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures.
· Regularly monitor the quality of support and service by conducting site visits to the night shelters.
· Organise and deliver a comprehensive training programme for shelter staff.
· Facilitate regular supervision and team meetings to promote effective teamwork and communication.
· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping.
· Provide timely support, advice, and guidance to staff as needed.
Service Development and Planning
· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan.
· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan.
Additional
· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.
· Provide up to date, shelter specific information as appropriate, for cross organisation usage
· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.
· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person Specification
Essential:
· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups.
· Experience in leading a service and managing frontline teams.
· Demonstrated problem-solving abilities through proactive learning.
· Understanding and appreciation of trauma-informed care.
· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles.
· Ability to work independently, with strong decision-making skills and initiative.
· Highly organised with excellent time-management abilities.
· Exceptional communication skills, adaptable to various styles and approaches.
· Strong IT proficiency, including advanced Microsoft Office skills.
· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided.
· Proactive approach in resolving challenging situations and achieving desired outcomes.
· Empathetic and professional in handling challenging circumstances.
· Ability to implement and adhere to health and safety, HR, and operational policies.
· Strong commitment to equal opportunities and diversity.
Desirable:
· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications.
· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely).
· A lived experience of homelessness.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
We are looking for two additional people to join our existing Universal Credit Support - Help to Claim team.
The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
You will need to be proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable but not essential, as training will be given.
The role will be a mix of home and office working.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK Based, Bristol, London or within 2 hours of London
Salary: £42,750 (Grade 5) per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract: 14 months
Hours per week: 37
Interviews: TBC
Who is Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Communications Manager role:
As Communications Manager, the successful candidate will play an integral role in line management and coordination of the work of the Women’s Aid Communications function, supporting the Head of Media, Brand and Relationships in leading the team to deliver operational plans in support of the organisational strategy.
Key duties and responsibilities of the Communications Manager:
- Providing exceptional team management across the communications function, including supervision, sign off, forward planning and development.
- Motivate the team to perform to a high standard, monitoring capacity and ensuring projects and campaigns are delivered on time to a high standard.
- Effective departmental financial management of project budgets.
- Monitoring and evaluation to demonstrate the impact of team members’ work.
- Managing media relations to ensure Women’s Aid is the leading voice for the sector and can effectively quantify and evaluate our reach.
- Ensuring public awareness campaigns and messaging is on brand and delivering for the organisation.
- Overseeing our social media output and policies to amplify our voice online and be part of the national conversation on violence against women and girls.
- Support member services to communicate their work.
- Take part in an out of hours on call rota for media enquiries.
What we are looking for in our Communications Manager:
- Experience of working in a busy media relations and communications environment.
- A brilliant line manager who is confident in leading and supporting a team of talented communicators to achieve powerful results and make an impact.
- Demonstrated PR success.
- Someone with a basic understanding of the domestic abuse sector and Women’s Aid – including the sensitivities and potential issues that might arise, as well as alignment with our feminist approach.
- An understanding of the principles of lobbying and campaigning at Government level for charities and demonstrated experience and results in delivering campaigns.
- A brand guardian who is adept at managing messaging and visual identity to tell a consistent brand story for the organisation.
- Someone who feels at home working in a proactive and reactive communications landscape to leverage coverage and exposure.
Benefits of joining us as our Communications Manager include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email addredss. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement on our website.
- Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
The client requests no contact from agencies or media sales.
Glass Door run Londons largest Emergency Winter Night Shelter and we are looking for a new Fundraising Manager to join our team to ensure we are able to continue our service and increase out outreach and Casework support.
Job specification
Team: Fundraising
Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home.
At minimum of two days a week at the office.
Duration: Permanent (with six months' probation)
Reporting to: Head of Fundraising & Major Donors
Responsible for: Line manager to Fundraising Officer (Events and Community) as well as manage the events budget
Hours of work: 35 hours per week, Monday-Friday
Salary: £38,000 – £42,000 pa
Overview of the role
The postholder will be responsible for our events, community fundraising and corporate partnerships.
What you will do as part of our team
Strategic Planning
- Work with the Head of Fundraising & Major Donors and the other Fundraising Managers to refine and develop our established fundraising strategy to maximise income from events, community fundraising and corporate partnerships against an annual target.
- Develop our annual programme of events, including cultivation, stewardship and fundraising events, whether virtual or physical.
Events Management
- Overall responsibility for the design, planning and implementation of all Glass Door events, including our flagship fundraising event, the Sleep Out in the Square, and our annual supporter thank you event.
- Conduct an evaluation after each event, considering its successes, factors which could be improved and any recommendations moving forward.
- Oversee the Fundraising Officer as they support with the co-ordination and implementation of events.
- Ensure health and safety is at the core of all event planning and implementation.
- Manage our challenge events portfolio and identify new opportunities which could increase Glass Door’s income
Corporate Partnerships
- Pitch for corporate support including commercial partnerships, charity of the year relationships and sponsorship.
- Manage a portfolio of corporate partnerships, working with companies where the focus is on employee fundraising and volunteering, cause related marketing and/or pro bono support.
- Develop a Corporate prospect pipeline, reengaging lapsed donors from our database, and identifying new prospective partners.
Community Fundraising
- Oversee our work with community groups, supporting the Fundraising Officer, ensuring we provide necessary stewardship, support and guidance.
- Local churches are big supporters of our work. Support the Fundraising Officer to maintain excellent relationships and support them with events
- Establish a new community fundraising product, as an additional or alternative option to our flagship event Sleep Out
Policies and regulation
- Stay well informed of existing and new fundraising legislation and guidance from the Fundraising Regulator, ensure this is regularly communicated to the wider Fundraising team and forms the basis of Glass Door’s Fundraising Policy
- Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and the Code of Fundraising Practice.
- Ensure the Fundraising Policy is kept up to date across the organisation
Other
- Build excellent working relationship with existing donors, the Board of Trustees, staff, volunteers and other stakeholders who help promote the charity.
- Line manage the Fundraising Officer: Events and Community (full-time position
- Develop positive internal working relationships with relevant colleagues, working collaboratively with to ensure communications, data protection legislation, database management and donation processing are all handled appropriately.
- Manage the relevant fundraising budget for your area, including income and expenditure forecasts, in conjunction with the Head of Fundraising & Major Donors and other Fundraising Managers.
- Attend and participate in Manager meetings, and other ad hoc meetings when necessary.
- Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person specification
We are seeking an energetic, personable and insightful individual with experience of managing complex events and developing positive, fruitful relationships with corporate and community fundraisers. You will be a confident and friendly self-starter, who takes initiative to get things done.
Essential
Knowledge & Experience
- Experience managing complex events delivering six figure income targets
- Demonstrable success in securing income from a range of fundraising streams, including corporate, events and community
- Understanding and experience of developing and stewarding relationships with supporters of all kinds, from event attendees and community fundraisers to senior company executives
- Up to date knowledge of the regulatory regime around fundraising and data protection.
- Experience of managing budgets including forecasting, monitoring and regular reporting of outcomes against targets.
- A good understanding of health and safety and risk assessment procedures.
- Experience of basic copywriting to produce fundraising packs and other materials.
- Experience of managing staff and volunteers.
Skills & aptitudes
- Strong interpersonal skills and the ability to build relationships with a wide range of stakeholders and audiences, particularly our fundraisers, donors and volunteers.
- Strong public speaking skills and experience of presenting to donors.
- Excellent verbal and written communication skills with the ability to adapt style appropriately.
- Ability to work under pressure, manage time effectively and prioritise a varied workload.
- Project management and organisational skills.
- Ability to develop ideas and concepts into effective action plans.
- Good negotiation skills.
- Excellent attention to detail, taking pride in work.
- Highly numerate with strong analysis skills.
- Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
Personal Characteristic
- We are a small, hardworking, highly motivated team, and we need someone positive and flexible who will maintain and build on our recent successes. We seek a willingness to roll up your sleeves and get involved as needed - and to develop the role and yourself as Glass Door grows and our fundraising and management needs change. We are also looking for:
- Passion for helping to improve the lives of homeless people.
- Initiative and follow-through: highly organised and self-motivated with an ability to set, prioritise and work independently through a calendar of deadlines and goals;
- Problem-solving: able to bring an intelligent, imaginative approach to development and implementation of our fundraising operations;
- Collaboration: able to work well within the Fundraising and Communications team;
- Willingness to lead: able to set a vision for what can be achieved, and to take others with you by your enthusiasm and determination;
- Compassion: insightful and sympathetic to the challenges faced by our homeless guests;
- Someone who enjoys the dynamics of a small (but growing), vibrant and busy office.
- Willingness to work flexible hours occasionally, for example at evenings and weekends.
Desirable
- Prior experience of using a CRM database to segment and select data, produce reports and analyse information, ideally the Donorflex database.
Please send your cv and a cover letter
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Here for You is Breast Cancer Now’s personalised referral route to all of our services.
This role is responsible for the management and development of the Here for You delivery team. This includes training and line managing support officers and volunteers who make initial and follow up calls to primary and secondary breast cancer patients. This new role has been created to take on day to day responsibility of the Here for You delivery tasks, ensure patients get calls within service level agreements and provide timely and trusted information and support to people diagnosed with breast cancer. This involves leading the team, responding to safeguarding issues, collecting data, and guide the team to deliver excellent information on the phone. The role also involves collaborating with colleagues focusing on the Here for You expansion, as well as working with colleagues across the primary services, secondary services and personalised support services. The role also liaises with our Helpline team.
About you
We are looking for an enthusiastic person with strong team leadership skills, who has experience in working in a fast-paced and people-facing environment. The right candidate will be passionate about reaching more people with breast cancer and can develop and manage a growing team, provide quality phone calls and is willing to adapt and innovate. We’re looking for a team player, who understands the importance of co-production and thrives on motivating others through excellent interpersonal skills. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams.
Job description and benefits
Please download the job description and our attractive benefits package.
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9.00am on 11 September 2024
Interview date 20 September 2024 on Teams
The Comms Assistant will:
- create inspiring and impactful content to raise our profile and grow our network
- assist with developing ideas, research, planning and creating content for day-to-day social media comms and project work
- write and manage external communications
- support team members across the organisation to help create and edit content, promote our work and build our profile
- develop a social media schedule that strategically highlights different aspects of our work each week/month via written, image and video (long and short-form) content on social media, our website and our newsletter. .
This is a mixed and self-directed role with opportunity to contribute to a range of work and projects. We require some core office hours, by agreement and support team members to work flexibly to accommodate good work/ life balance.
Role Description
Communications
- Identifying opportunities to engage through websites, blogs and social media
- Support implementation of social media strategy ¥ Schedule and post content on social media platforms (primarily Twitter/X, LinkedIn, also Instagram, BlueSky, YouTube)
- Collaboratively generate and develop creative ideas for social media content—including written material, image and video content ¥ Identifying opportunities to engage through websites, blogs & social media.
- Update website copy and other content (using SquareSpace)
- Format documents in line with the company brand guidelines
- Generate creative ideas for social media
- Research trends across platforms (content, sounds, filters, keywords)
- Support team members to produce reports and presentations
- Identify potential marketing opportunities with aligned organisations and individuals
- Writing accurate, brand-appropriate copy for social media posts, newsletters, website content etc
General
- Be a point of contact and support team members
- Support online events and manage bookings
- Provide basic IT support to team members
- Work with our team and partners to enable Neurodiverse Connection to run efficiently in line with the overall company aims
Personal specification can be found in the application pack
Recruitment Details
How to apply
The application process is two stages:
Stage 1:
- Download and complete the application form
- You will be asked to enter some of your contact details and details of previous work.
- You will then be asked to answer 3 questions.
- You will also be asked to complete an optional equality and diversity form.
- Email the completed form to our recruitment email address.
Stage 2:
- If you are shortlisted you will be invited to attend an online interview and complete an online task
- You will be sent the interview questions 5 days ahead of the interview date.
- As part of the interview, you will be asked to complete two tasks that are relevant to the role (details in the application pack)
Recruitment timeline
- Deadline for applications: Monday 16th September 9.00am
- Applicants notified if shortlisted: end of Tuesday 24th September
- Dates of online interview: Tuesday 1st October between 9am-5pm
- Interviewees notified if they have been appointed: no later than Monday 7th October
We are a neurodivergent-led Community Interest Company (CIC) created to improve support and outcomes for neurodivergent people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £42,750 per annum pro rata
Hours: 37 hours per week
Location: Full-time home-working role, to be based in London/Essex with ability to commute several times a month to East London for meetings with the CEO, and a willingness to travel several times a quarter to central London/Bristol for Board of Trustee meetings.
Length of contract: Permanent
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Executive Assistant to the CEO role:
As Executive Assistant to the CEO, the successful candidate will play an integral role in supporting the CEO with the practicalities of achieving Women’s Aid strategic and operational objectives by providing high level confidential administrative, secretarial and diary management, and by delivering high quality, proactive, organisational governance and planning support to our Board of Trustees and subcommittees.The post holder with have line management responsibility of two executive assistants.
Key duties and responsibilities of the Executive Assistant to the CEO:
- Provide a professional, comprehensive and high-quality executive support to the CEO.
- Play an effective and appropriate role as the primary point of contact for the CEO’s office.
- Support the CEO to manage appointments with her direct reports (x11) and track workstreams and necessary follow-up.
- Provide project administration support and management of discreet pieces of work relating to the executive office, in line with organisational policies.
- To support the CEO and trustees in all aspects of constitutional administration including, but not limited to, arranging and overseeing the Board of Trustees recruitment, induction, appraisal and training; organisation of AGM; Memorandum of Association; Governance Framework; and registration information with Companies House and The Charity Commission, and other associated bodies.
- Carry out management, supervision, appraisal and development of direct reports as required.
What we are looking for in our Executive Assistant to the CEO:
- Experience of providing a confidential service and operating with discretion at all times and in a fast paced and agile environment
- Ability to effectively digest and summarise complex information, in order to communicate key priorities.
- Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
- Extensive experience providing executive assistance, secretarial or administrative support to individuals or a team, with experience of a Senior PA role at Board or Trust level.
Benefits of joining us as our Executive Assistant to the CEO include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email addredss. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement on our website.
- Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
The client requests no contact from agencies or media sales.
Are you a leader with the passion to improve lives in Birmingham?
Citizens Advice Birmingham is 85 years old this year and we’re looking for a new chief executive to build on our successes and take us into the future.
Our successful candidate will be an inspiring, values-led leader with strong strategic and commercial skills, who will ensure the continuing growth and success of our charity. You will lead an award winning team of staff and volunteers who deliver outstanding advice services across Birmingham. You’ll use your excellent communication skills to develop strategic connections with funders and partners, and make the case for investment in advice services across Birmingham.
Over the past few years we have faced a pandemic, the cost of living crisis, and funding cuts, and we have responded with compassion, energy, and innovation. Our new chief executive will ensure that our charity remains well-governed, vigorous and resilient so that we can face future challenges with the same confidence that has seen us succeed over the past 85 years.
Full job details and the job pack are available for download from our website via the apply button. CV and Cover Letter apply accepted.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is a new role joining our well-established, flourishing digital team. The team is made up of product, engagement and marketing specialists who are committed to empowering people who are affected by breast cancer.
Breast Cancer Now has transformed our digital offering over the last couple of years. Creating a unified, supportive and inclusive experience for those who want to know more about breast cancer at every stage. And to access vital support services to inspire individuals to help us increase our impact through fundraising and campaigning as well as continuing to expand the reach of our world-leading research programmes.
This role will bring leadership, vision and a deep knowledge of user-centred research and UX, UI and content design. To create exceptional experiences for our supporters and service users across multiple digital platforms and channels; keeping their needs at the heart of everything we do.
About you
We're seeking a passionate and experienced user experience (UX) leader to spearhead our user-centred design initiatives. You'll champion a culture of evidence-based optimisation, manage analytics to blend qualitative and quantitative insights and collaborate with our lived experience team to ensure inclusive product development. You'll lead upstream product activities, partnering with various teams to align digital strategies with organisational goals. Your responsibilities will include conducting discovery activities, supporting downstream development, and contributing to product vision and roadmap creation. You'll also oversee user research, usability testing, and the implementation of a comprehensive content strategy.
We are looking for candidates who’ve a strong background in user centred design, analytics, and product development. With a particular focus on accessibility and inclusivity.
You’ll need a proven track record in a head of user experience position or be a lead user experience designer, prepared for your next career step. You should be driven by a desire to create positive change through your work and possess strong leadership skills to mentor and guide team members.
We value a collaborative and proactive approach, coupled with expertise in conducting research with marginalised groups on sensitive topics. Experience of working with external design and development partners is a plus. You should have a comprehensive understanding of UX, design accessibility, information architecture, content strategy, SEO, and product development best practices.
Excellent communication skills and stakeholder management abilities are essential. We're looking for someone who stays current with the latest tools, trends, and technologies in the field, bringing fresh perspectives to our team. If you're a clear and compelling communicator with a passion for user-centred design and a drive to make a difference, we want to hear from you.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role can be primarily based in either our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9.00am on Tuesday 10 September 2024
Interview date: Week commencing 23 September 2024 via Microsoft Teams
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
At Breast Cancer Now, we’re looking for a creative and proactive Press and PR officer to join our ambitious team, as we continue to cement our place as the ‘go-to’ press office for breast cancer and position the charity as the leading expert in the field.
This varied and exciting role is critical in helping the charity build its profile through effective and compelling PR and media relations. The post holder will plan, deliver and respond to opportunities across all areas of the charity’s work, from highlighting our world-leading breast cancer research and raising awareness of our public health messaging to promoting our fundraising appeals and support services and supporting our policy and campaigning work.
The post holder will work closely with a variety of internal and external stakeholders, including our nurses, researchers, and corporate partners, alongside building strong and trusted relationships with national and regional journalists to secure high-quality targeted media coverage. Every day will be an opportunity to make a positive difference for everyone affected by breast cancer.
About you
An excellent communicator, you’ll have a strong working knowledge of the UK’s media landscape and experience of either delivering impactful PR and media relations, in-house or at an agency, or of working in a news environment.
You’ll be innovative, creative and considerate in your approach to raising the profile of the charity and all its areas of focus, bringing fresh ideas to engage the media and always putting the patient voice at the heart of your work.
You’ll be confident in building relationships with journalists and seek to secure compelling coverage across all national and regional print, broadcast and online media. You’ll collaborate with internal colleagues from an array of teams to deliver powerful results, and work closely with external partners, researchers, and service providers.
With an instinct for what makes a good news story, you’ll be adept at juggling priorities and deadlines and thrive in an exciting and fast-paced press office, where you’ll be well supported by our experienced and welcoming team.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact The Breast Cancer Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Wednesday 4 September at 9am
Interview date Week commencing 9 September