Area manager jobs

To amplify CSE's mission and impact through compelling storytelling across digital channels. This role will create engaging visual content (with a focus on video) to transform complex information into accessible and engaging stories. You'll support our social media presence, develop website content that resonates with audiences, and strengthen both internal and external communications. Using your creative talents alongside analytical skills in SEO and GA4, you'll enhance our digital presence while ensuring our work reaches and inspires our wide-ranging audiences.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £25,750 – £29,147 per year (starting salary will depend on skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Be responsible for curating CSE's social media content calendar. With support from digital comms manager, produce engaging content and ensure CSE’s social channels reflect our strategic goals.
• Create engaging multimedia digital content for websites, social media and our e-newsletter including written copy (blogs, news stories, content pages), video, and graphics using Canva and Adobe Creative Cloud.
• Lead on producing video content to promote CSE’s work, including planning, filming, and editing content using Premier Pro.
• Maintain CSE’s video library, including our internal folders, processes, and YouTube channel.
• Support the Senior Communications and Brand Manager to develop CSE’s suite of branded content. This includes creating branded templates for colleagues to use as well as designing digital and print materials for projects.
• With support from the wider comms team, ensure our online presence including website, social media, email marketing and digital advertising reflects strategic goals.
• Support the day-to-day management of CSE’s website, including uploading and editing content.
• Support the digital communications manager with digital channel optimisation including PPC, SEO, social media (paid and organic) as well as re-designing pages to enhance user experience (UX).
• Commission external videographers and photographers when appropriate, dictated by project and business needs.
• Responsible for producing CSE’s monthly e-news with support from the comms team to ensure CSE’s key work is promoted to external stakeholders.
• Regularly track digital metrics and analyse performance data to optimise messaging and strategies and responsibility for monthly reporting.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• 3- 5 years’ experience in communications, marketing, PR, or related field.
• Excellent copywriting and editing abilities.
• Proficient with CMS platforms, email marketing and social media management tools.
• Ability to create multimedia content, including high quality short videos.
• Experience planning, designing, and creating engaging visual content, both in print and online. Such as flyers, posters, graphics, and videos.
• Experience using design tools like Canva and Adobe Creative Suite.
• Experience of using GA4 or other online data and evaluation tools to inform and support digital initiatives.
• Experience using social media to create a variety of content for a wide range of topics and audiences and engage with communities or individuals.
• Experience influencing and building positive relationships with internal stakeholders.
• Experience working with brand and style guidelines and ability to adapt content to fit.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 5pm on Wednesday 23rd April 2025.

Interviews are expected to take place Tuesday 13th May 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

With a new CEO and an ambitious and inspiring new strategy being developed, Smart Works is looking for a skilled and analytical Director of Finance to drive organisational financial strategy at a time of significant change and growth.

The Director of Finance will act as a trusted advisor to the CEO, and provide financial reporting for the board, working closely with the Treasurer. As part of the SLT, the post holder will be responsible for the financial management and strategic financial planning for our London centres and Group staff, as well as supporting our 12 centres nationally, operating within a federated structure. In addition, the post holder will provide wider leadership as part of a multi-disciplinary team to drive positive outcomes for our clients.

Please see the document attached for the full job description. 

To apply, please submit your CV and cover letter by 5pm on 23rd April. 

Shortlisting for this role will take place on 24th April with first round interviews taking place on 28-29th April virtually, and second round interviews taking place on 6th May in London.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for an Advocate to join our team in the Edinburgh area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

This is an exciting opportunity for Advocates to join and shape this service covering Edinburgh. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications; Midday on 28th April 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit the vacancy page for more details 

We look forward to hearing from you.

Robertson Bell is thrilled to be leading on an exciting recruitment campaign with Walsall Council as we search for five ambitious Finance Business Partners to join their dynamic team on a permanent basis. This is a fantastic opportunity that’s come about as a result of a period of positive transformation and investment within Walsall’s Financial Services – these are brand-new roles, created to support their ongoing growth and change. There has truly never been a better time to join.

We are recruiting into four teams:

• 2x roles in the Corporate Finance team
• 1x role in the Children’s Services team
• 1x role in the Education team
• 1x role in the Systems & Transformation Team

Whether you're a Management Accountant ready to take that next step into a more strategic business partnering role, or already a Finance Business Partner looking to grow in a more supportive and varied environment, these roles offer incredible scope for development.

You’ll be working in a fast-evolving, forward-thinking council that is deeply committed to investing in its people. With a clear focus on professional growth, Walsall Council offers structured training, coaching and mentorship, ensuring you’ll be supported every step of the way.

Why join Walsall Council?

• Generous annual leave: 29 days rising to 34 after 5 years’ continuous local government service
• Flexible working: Including the opportunity to gain up to 12 additional days leave through flexitime
• Hybrid working: Just one day a week minimum in the office
• Career-average pension scheme
• Ongoing learning and development, with access to internal and external training and a study support package

About the roles:

Each Finance Business Partner will support a specific directorate, building strong, collaborative relationships with service managers and senior leadership. Your role will be to help shape financial decision-making and provide meaningful insights that lead to better outcomes for the community. Key responsibilities include:

• Acting as a trusted advisor and strategic partner to senior stakeholders
• Supporting budget setting, monitoring and forecasting processes
• Contributing to the council’s wider financial planning and business strategy
• Identifying and mitigating financial risks while spotting opportunities for improvement
• Leading on year-end accounts for your area and supporting performance reporting
• Playing a pivotal role in exciting finance transformation projects, with the opportunity to contribute to the development of finance systems and business intelligence dashboards to improve financial performance

What you’ll need:

• A CCAB or CIMA qualification (or be actively working towards one)
• Strong communication skills and a proactive, solutions-focused mindset
• Experience working with non-financial stakeholders and influencing decisions
• Ideally some public sector experience – but this is not essential
• A genuine passion for delivering great outcomes and driving value for money

This is more than just a job – it’s a career move. If you want to feel genuinely valued, supported and challenged in your next role, and play a key part in shaping financial strategy at a progressive local authority, we’d love to hear from you.

The closing date for applications is Sunday 11^th May, with first-stage interviews taking place on the 21^st and 22^nd May. CVs will be reviewed on a rolling basis, so don’t delay – apply now via Robertson Bell to avoid missing out.

ARC Blackburn (ARC), an established local charity, has recently been commissioned by Blackburn with Darwen Borough Council to deliver an asylum seeker integration programme for newly arrived asylum seekers in the borough. The purpose of the role is to work with new and existing partner organisations as well as existing staff, volunteers, and service users to deliver the programme.

This role requires an experienced individual who will encourage clients’ engagement in the community by welcoming, supporting, signposting, running social activities, connecting communities and supporting organisations, organising events and trips, and engaging with clients who require additional social engagement support. The Partnerships and Engagement Coordinator will be responsible for measuring the impact and outcomes of all small activities and events using surveys, questionnaires and focus groups.

The other strand to the coordinator role will be to support local asylum seeker and refugee support hubs in the delivery of both formal and informal learning of English and Digital skills.  Enabling access to these learning opportunities is vital to our clients’ resettlement and integration in the UK and local environment.

To be successful in the role, you will have relevant experience in community engagement and/or building partnerships in the charity sector. You will have proven experience in delivering activities and events that focus on community connection and co-creation, thus improving community integration and reducing social isolation.  You will need to have excellent communication skills and be able to motivate and inspire diverse groups of people. You must also have excellent IT skills, with the ability to report on quantitative and qualitative data. Experience of using a case management system is preferred.

Fluency in an additional language would be beneficial. The post will be based in Blackburn, Lancashire, but with frequent visits to other locations in Blackburn and Darwen. 

Why work for us?

• We are an accredited Real Living Wage Employer. We are committed to paying our staff according to the real cost of living.
• 25 days holiday (pro-rata), plus Christmas and Eid
• 3% employer Pension contributions
• Be part of an amazing team that are committed to making a real difference to the lives of asylum seekers and refugees

Please download our recruitment pack including the person and job specification before applying. Please avoid the use of AI in your application - we are not assessing your application based on grammar or spelling, and we would love to read about your specific experience.

Eden Brown is delighted to be partnering with an incredible Arts organisation who bring World Class ballet to a wide audience throughout the UK to recruit them a Head of Trusts and Corporates on a 12 month Fixed term contract. This organisation brings dance to different communities and people of all ages.

About the Role

The Senior Corporate Development Lead will focus on:

*Executing the fundraising strategy developed by the Head of Corporates and Trusts in relation to corporate partners, during the maternity period.

*Oversight and leadership of the income and expenditure budgets for the Corporate Business Unit.
*Identifying major prospects and the pursuit of these, with a view to raise considerable financial support, working to agreed targets.

*Working closely with senior colleagues and high-level volunteers to implement the strategy

As Head of Trusts and Corporates you will;

- Gain an in-depth understanding of current corporate partnerships and patronages at ENB and identify areas for growth, leading on the income and expenditure budgets for the Corporate Business Unit. You will also Support the Senior Corporate Partnerships Manager to review and deliver the existing strategy for the Corporate Business Unit and be accountable for the programme's pipeline development, for the future

About You

You must have had;

*Experience of working with commercial organisations in a fundraising environment, with a track record of securing six figure support.

*Proven experience of line management in a fundraising department, supporting their professional development and providing inspiring and supportive leadership.

*Track record of growing income and pipeline development in the performing arts, cultural, higher education or third sector, in the UK.

This role is Hybrid in the London office with some home working available. To hear more about this incredible opportunity please call Laura Iliff on 07442607841. Please note that applications are reviewed on a rolling basis.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

Job Title: Floating Support Worker

Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,104 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Fixed Term Contract (Until March 2026)

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Floating Support worker to provide high quality practical and emotional support to survivors of domestic violence and their children in the community.

The post-holder will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse. You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

The successful appliant  will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. Additionally, you will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 25 April 2025

Interview Date: 6 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a regenerative, equitable and just future.

Key info:

• Based in London, UK

• Full-time (4.5 days at placement & one half day training weekly)

• £27,010 per annum salary 

• Programme dates: October 2025 - September 2026 (49 weeks)

About On Purpose:

On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.

Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.

Programme summary:

• Two 6 month placements:

Through work placements with leading purpose-driven organisations, you'll gain hands-on experience tackling pressing social and environmental issues. Some of our current partners include Better Society Capital, Save the Children, BAFTA and Sustainable Ventures.

• Expert-led learning:

Our intensive Learning & Development programme involves weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change. 

• 1-2-1 mentoring & coaching:

Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.

• Join a supportive, impactful community:

You’ll be part of a tight-knit cohort of 20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Benefits:

• Earn while you learn: On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs, all the while offering extensive learning and development.

• Develop your ability to make an impact: Equip yourself with the skills and insights needed to drive meaningful change. You’ll join nearly 1000 purpose-driven alumni who are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.

• Unlock purpose-driven career opportunities: Our Associates have moved into a whole range of sustainability jobs and social impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation. 

• Standard UK holiday allowance

• A 3-day residential (all expenses paid)

Who we’re looking for:

This programme is ideal for:

• Individuals seeking a career change into the environment and social impact sector.

• Individuals already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK for the full duration of the programme

• Fluency in English 

• Office environment experience 

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

• Excitement and commitment towards building a career that helps transform our economy from profit to purpose.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Read our Associate Programme brochure for more information.

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications: Monday 19 May, 9:00 am (BST).

• Interviews will be held in mid-late June.

Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.

On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.

The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.

Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.

This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.

2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.

3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.

Housing Support Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Housing Support Worker

Location: Office is situated in Wembley, next to the Civic Centre and service is provided at the participants homes, In the Library & Food bank hubs, in the community and in local area amenities such as libraries, coffee shops and public spaces around Brent

Salary: £26,100

Shift Pattern: 37.5 hours per week Monday to Friday, shift rotas will vary between 08:00 - 16:00 and 09:00 - 17:00 and 10:00 - 18:00

About the Housing Support Worker position:

We are looking for a Housing Support Worker to join in making a real difference in people's lives! Join our vibrant team in Wembley as a Housing Support Worker!

This is an exciting opportunity to support individuals with multiple, complex needs on their journey towards recovery, reablement, and independence, all within a compassionate, trauma-informed environment.

In this role, you'll be at the  heart of delivering high-quality, person-centered support to vulnerable adults who have been or are at risk of homelessness. They are identified as having low/medium support needs, some of the areas of support needs can include: 

• Single homeless between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• Mental Health (Low)
• Learning disability (Low/Medium)

You will create tailored support plans to provide practical interventions, to empower our participants to overcome personal challenges, develop life skills, and achieve their personal goals. You will also work closely in partnership with various organisations to support the different needs of our participants, which may include signposting. Join us on the journey to empowering people to be the best versions of themselves!

What we're looking for:

• Understanding of the housing support needs that people with multiple, and complex needs face
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer:

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Managing Director, Home-Start Wandsworth (HSW)

The Role:

The Managing Director sets the vision and strategy for HSW. They lead on income generation and profile raising; working with local stakeholders, building partnerships, and growing funding relationships to achieve that.  Working closely with the Board of Trustees, the MD will set annual objectives alongside long term goals - whilst providing vision and leadership to the team. The role will ensure operational excellence, providing direction & coaching when needed, to deliver innovation, sustainability & compliance. 

The Person:

• We are looking for a passionate, dynamic and empathetic leader who is committed to the Home-Start ethos.

• A track record in income generation, partnership working and team management are essential. 

• The successful candidate will combine collaboration, creativity and resilience, with a proven ability to deliver.

• Experience of leading change and driving sustainability within a small charity would be particularly valuable.

Reports to: 

• Chair, Board of Trustees 

Key Responsibilities:

•  Set the overall strategy, vision and annual objectives for the organisation, alongside the Board of Trustees.
• Be accountable for the overall performance of the organisation and leadership of the team, including guidance and coaching for direct reports.
• Develop and deliver a robust and sustainable funding strategy 
• Develop and deliver the long-term grant funding strategy, leading the bidding process for the organisation. Actively research and build relationships with grant funders to maximise opportunities and success. Write & submit grant applications, working with relevant members of the Team and Trustees. Give strategic direction to the Operations Manager, as required, on progress reporting  to grant funders.
• Develop and drive the community fundraising strategy for the charity working with relevant members of the team and Trustee committee members. Build local partnerships with businesses, schools and churches to increase regular giving. 
• Actively champion and contribute to fundraising events - and generate ideas for new activity. 
• Manage key strategic partnerships, relationships and donors on an ongoing basis to ensure income, volunteer and referral pipelines are maintained to optimise the organisation’s impact. 
• Working with the Operations lead, ensure the operational efficiency and effectiveness of the organisation. 
• Provide regular performance and progress reports to the board as requested  and ensure the charity is compliant with all HSUK policies and procedures. 
• Set and manage the annual operational budget, and ensure the effective management of all HSW resources, IT provision and operational contracts. 

Additional responsibilities: 

• Develop and advocate for the profile of the organisation within the borough and represent it to relevant bodies, including HSUK and HSL, taking an active role in working groups.  Act as an ambassador and embodiment of the organisation’s values. 
• Deliver the annual impact report alongside the Communications Manager. 
• Ensure the completion of all Operational HSUK Quality Assurance assessments.
• Be accountable for safeguarding in the operational team, working closely with the Safeguarding lead, who is responsible for delivery.
• Act as the Data Protection officer for the organisation. 

Knowledge, Skills and Experience:

• Management experience of small/medium teams in the voluntary sector. 
• Proven track record of success in charity fundraising and grant application processes. 
• Experience of strategy conceptualisation and delivery- including leading others or working collaboratively to develop strategic & operational plans. 
• Successful experience of stakeholder, network or partnership working.
• Understanding of current legislation and regulatory frameworks for babies, children and families.
• Operational coordination and project management experience.
• Financial understanding & experience of managing budgets >£100,000 (TBC)
• Highly IT literate with a confident understanding of Google applications, and Charity Log, or other database management systems. 
• The ability to manage and address governance, financial, IT and personnel matters swiftly and confidently with little need for supervision. 
• Ability to produce accurate and timely reports.
• Excellent communication and interpersonal skills, both verbal and written.
• Knowledge of the local area and beneficiaries. 
• A commitment to and understanding of safeguarding, equal opportunities and data protection. 

Objective

To increase fundraised income for BRACE and dementia research through major donors and high-value supporters, both cultivating existing supporters to increase their support and networking to develop new major donors.

Role

As our Major Donor & Philanthropy Fundraiser, you will be responsible for developing and implementing a comprehensive major giving programme to increase revenue from high-value supporters. This is a new and exciting opportunity to establish and grow this income stream for BRACE, requiring proven experience in securing major gifts.

Key Tasks:

Major Donor Fundraising

• Develop and implement a strategic plan to identify, cultivate, solicit, and steward high net worth individuals.

• Build and maintain a strong portfolio of potential funding sources through thorough prospect research.​

• Manage a diverse portfolio of existing and new major donors, delivering excellent relationship management to meet ambitious individual fundraising targets.​

• Build, manage, and maintain a full and consistent pipeline of prospects, ensuring timely progression through each stage from identification to stewardship.​

• Conduct frequent and regular contact with donors and prospects by phone, video, and in-person meetings, utilizing the Head of Fundraising and CEO for potential new and existing high net stakeholders.​

• Develop compelling, tailored proposals and funding applications to secure significant donations.​

• Create and implement bespoke stewardship plans to ensure long-term support.​

• Represent BRACE at networking events to build relationships with potential high-value supporters.​

• Maintain accurate and up-to-date records of all major donor activity in our database.​

Strategy & Planning

• Work closely with the Head of Fundraising to develop and implement a major donor fundraising strategy.​

• Monitor performance against budget targets and analyze data to support future budgeting.​

• Contribute to the overall fundraising strategy of the charity.​

• Stay informed about the latest trends and best practices in major donor fundraising.​

General Responsibilities

• Be an active and supportive member of the BRACE team, supporting colleagues across the organization to support the charity’s wider organizational goals and objectives.​

• Gain and maintain in-depth knowledge and understanding of the charity's work, priorities, and future plans.​

• Assist the CEO, Head of Fundraising, and other colleagues with charity-wide development initiatives.​

• Attend meetings and events as required both during and outside normal office hours, including the annual Let’s Talk Dementia.​

• Carry out any other duties compatible with this post as directed by the Head of Fundraising.

Candidate requirements

Essential:

• Demonstrable experience in major donor fundraising or equivalent high-value relationship
  management
• Proven track record of securing large and repeat donations from individuals
• Excellent written and verbal communication skills with good copywriting and proofreading ability
• Experience in creative proposal writing and the ability to demonstrate clear outcomes and impact
• Confident and persuasive presentation skills
• Ability to build and maintain relationships with high-net worth individuals
• Experience in developing and implementing stewardship plans for major donors
• Strong research skills with experience in identifying quality new business leads
• Proven ability to form good working relations, both internally and externally with people at all levels
• Innovative and keen to find solutions to problems
• Strong interpersonal skill set with the ability to be persuasive
• Excellent IT literacy
• Excellent planning, time management, and organisational skills
• Willingness to work flexibly in order to adapt to the needs of supporters and the charity
• Able to work unsupervised and independently from home and on the road

Desirable:

• Excellent ability to motivate, inspire, and influence people
• A self-starter with entrepreneurial spirit
• Experience in launching or growing a major donor program
• Understanding of the medical research funding landscape
• Experience using Raiser's Edge to manage donor relationships
• Empathy with the cause that BRACE represents (knowledge of dementia and research is not essential, as information and informal training will be provided)

We are seeking a candidate with a keen interest in national healthcare policy to provide a crucial underpinning role that supports and enables the policy managers and policy officer to deliver the Academy’s committee and wider policy and influencing work. This is an ideal role for someone who is driven by the desire to influence positive societal change through gaining experience in a complex national policy environment. The role would suit either a recent graduate looking to gain experience or a career administrator who enjoys a busy role in a small organisation.