Area Manager Jobs

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 25 November 2024

Interviews: Wednesday 27 November 2024

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Lincolnshire Crisis Service as a Recovery Worker.

Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent, full-time role requiring you to work 37.5 hours a week with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Field Sales Representative

Location: Wolverhampton and Remotely

Salary: Competitive

Hours: 20 hours per week (4 hours Per Day)

Wolves is the biggest Football Lottery in the country, they embody a pack mentality driven by their hunger for success. Their Lottery program stands as the largest football lottery in the country, and they have an incredible opportunity for you to join their team and help them continue this achievement. Together, you can build on their success.

Are you motivated? Do you have a drive to succeed? Do you have good geographical knowledge of the local area?  Are you confident in selling ideas & influencing others? If so, this could be the role for you.

The Role

They are now looking to expand its number of door 2 door canvassers within the local area. This role plays a vital role in helping to increase their weekly Wolves Lottery membership and positively promote their supported charities partners.

They are seeking an experienced field sales representative who is motivated, can manage their own time, has strong administration skills & can exceed their weekly sales targets.

As a representative, you will need to hold a full clean driving license. The role is part time, and you will be working 20 hours per week (4 hours per day) in local areas canvassing the Wolves brand and positively promoting their supported charities partners.

Here you will interact with members of the public, building an immediate face to face rapport & relationship to inspire others to contribute their support.

Whether you have previously worked in sales or customer focused environments, this could be the perfect role for you.

Key responsibilities

• Script Mastery- Memorising and perfecting established set scripts to ensure effective communication with customers

• Direct Sales- Conduct door to door Selling within local designated local target areas to maximise outreach and engagement.

• Product Knowledge- Maintain a thorough understanding & knowledge of the products offered to effectively address customer questions and demonstrate value.

• Public Engagement- Actively Engage with the public & community by attending events &

• Target Achievement- Consistently meet or exceed targets set by the Ancillary Sales Manager

• Professional Presentation- Uphold & Maintain a professional appearance to foster trust and credibility with potential customers.

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values 

• To work consistently to embed equality & diversity into the Club 

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

Skills and Qualifications

Essential:

• A knowledge of society lotteries and how they operate

• A good geographical knowledge of the local area 

• Full clean driving licence

• Strong administration skills

• An excellent communicator with expertise interacting with the public, building an immediate face to-face rapport and the ability to be motivated using your own initiative

• The confidence to sell ideas, items and be able to influence opinions

• Build relationships and communicate effectively to inspire others to contribute to support Wolves Lottery

• An excellent work ethic and a drive to succeed

• Knowledge and experience in a customer-facing role

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves Safeguarding Manager

Desirable:

• Previously worked within sales or as a Canvasser (not necessarily gambling or society lottery)

Benefits

• An attractive wage & bonus scheme along

• Company car & ipad to support you into the role

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Full Time, 35 hours per week (occasional evenings and weekends may be required)

Haringey and other North London locations

Ref VCW-241                                               

Are you a proactive, collaborative and compassionate individual with a proven record of providing support, advice and advocacy and communicating effectively the needs of clients to other professionals?  Do you have substantial experience of assessing the needs of children and young people who are at risk of significant harm.

If so, join St Giles as a Caseworker working on our vital Vanguard project. This is an NHS-funded initiative set up as part of the work of NHS London’s Violence Reduction Initiative aimed at under 25s who may be involved in or at risk of youth violence and have mental health or well-being issues that they may find hard to acknowledge and hard to find appropriate support for.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24 year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

About this exciting opportunity

Working within the St Giles Vanguard project team, our successful candidate will help to support children and young people up to 25, who are affected by violence and exploitation and who may benefit from support around mental health.  You will work closely with clinical colleagues to complete initial needs assessments with young people and support them to develop individual action plans and regularly review them to assess progress, while also producing support and risk management plans based on assessments.

We will count on you to develop and maintain relationships with referral agencies and other stakeholders, to liaise closely with other St Giles teams with reference to referrals and avoiding duplication, plus develop and maintain an up-to-date and accurate resource for suitable onward referrals.  Delivering a holistic support service that will see you provide a practical service including social support, accompanying to appointments, education and training options is also a key aspect of this role.

What we are looking for

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience working as part of a multi-agency team to achieve positive outcomes for young people
• Experience of using support plans to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• A relevant qualification to a good standard or be working towards one
• A knowledge of relevant services for young people and their families in the service provision area
• Excellent interpersonal, relationship-building and communication skills, both verbal and written

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 28th November @ 11pm

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a Trust and Foundations Officer, with experience of securing funds in any sector who enjoys picking up the phone and building relationships with donors. This is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world.

You will have the opportunity to:

• manage and grow a portfolio of small to medium trusts and foundations, increasing income by identifying new prospects and through the stewardship of existing donors.
• write high quality applications and communicate accurately and transparently on the progress made with donors’ funds. 
• work with our network of international programme experts to develop expertise in key programme areas and build your knowledge of international development.
• support colleagues with applications and reports to large funders, building experience of working with institutional partners. 

This role sits within the Programme Funding Team and suits an ambitious self-starter with excellent IT, research, communication, writing and organisational skills with an interest in developing their knowledge of international development.

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Director at Declassified UK

Established in 2019, Declassified UK is a small, growing media organisation that has quickly become known for ground-breaking, critical journalism challenging the British establishment on UK foreign policy issues.

The UK’s traditional media is increasingly acting as part of the establishment, failing to report independently on Britain’s policies around the world. By contrast, Declassified is independent and beholden to no-one, relying on the public and trusts & foundations for our finances, and drawing on a distinguished board and group of advisers.

We are seeking to appoint a new Director to succeed our co-founder Mark Curtis who will consolidate our reputation and take the organisation to its next level.

We will continue producing high quality written and visual journalism and seek to increase our political impact and reach bigger audiences, within the budgetary and capacity constraints that we have.

This is a unique, exciting opportunity for a person who is an excellent people manager and team player, who is skilled at organisational development and who can give strong support to our expert staff and our communications, fundraising and editorial needs.

The successful candidate must have considerable experience of working in the media, campaigns and/or not for profit sectors and be dedicated to our principles and mission.

KEY WORK AREAS
Organisational oversight
● ensure all aspects of the organisation’s work - including communications, fundraising, social media and editorial - function optimally, within the budgetary and capacity constraints.
● monitor progress towards strategic goals, plans and budgets.

Organisational development and innovation
● lead the organisation’s drive to best promote its mission and principles.
● work with the head of communications to increase our outreach to new audiences and our political impact, through new digital marketing nd public fundraising approaches.

Team Management
● inspire and lead an effective, motivated remote team, with a common sense of purpose, clear goals and division of responsibility, transparency, accountability, and effective internal coordination and communication.
● promote new recruitment when finances and strategy allow.
● ensure the organisation promotes optimal working practices and personnel policies.
● conduct regular one-to-ones with staff to provide support and ensure success.

Finances
● oversee the organisation’s finances, ensuring Declassified deploys its resources optimally, maintains an adequate cash flow, expands its revenue, and ensures its financial sustainability.
● after a transition, to be agreed in discussions, the Director may assume direct responsibility for administrating our finances, including paying staff and suppliers, doing quarterly and yearly accounts, recording invoices, and liaising with our accountants. This is presently done by other staff.

Fundraising
● work with relevant staff to drive trusts & foundations and public fundraising, helping to innovate our approaches towards existing and new public audiences.
● after a transition, to be agreed in discussions, the Director may assume direct responsibility for managing existing trusts & foundations  and large personal funders, producing grant and budget reports and proposals, and seeking out new funders. This is presently done by other staff.

Communications
● work with relevant staff to maximise Declassified’s profile, for example by ensuring the optimisation of our website, newsletters and  communications with supporters and non-supporters.
● work with relevant staff to produce our annual reports.
● field email queries from the public and external organisations.

Board and Advisers
● work with the Board to ensure Declassified’s governance structure best promotes its mission and principles.
● communicate clearly to the Board, delivering regular financial and strategy updates as per regular arranged meetings.
● maximise the contributions of Declassified’s Advisers to promote the organisation's mission.

Representation
● represent Declassified in external meetings and events, acting as an ambassador for the organisation’s mission and principles.
● promote Declassified to other like-minded organisations and individuals, developing contacts or partnerships such as with campaign groups, other journalists and MPs.

KEY SKILLS AND EXPERIENCES
Candidates should have several years experience working in media, campaigns or not-for profit organisations or similar, in several of the following areas:

● people management, including knowledge of human resources issues
● promoting organisational development and innovation
● working as a senior journalist or other media professional
● digital marketing, communications and use of social media
● managing budgets and finances
● working on UK foreign policy issues
● media and libel law
● fundraising towards the public and trusts & foundations

PERSON QUALITIES
● collaborative working style conducive to a small organisation
● highly organised and efficient, and good at strategic planning
● dedicated to champion our critical, outspoken and independent edge in foreign policy analysis and promote our principles
● ability to sometimes work under pressure and in the limelight
● aware of the UK media landscape and politics, with expert news judgement
● excellent writing and communications skills
● an impeccable record for integrity and upholding professional ethical standards

REPORTING LINES
● the Director is accountable to the Board
● the Director will manage five staff: chief columnist, editor, head of communications, head of investigations and staff reporter

WORKING CONDITIONS
● All Declassified staff work from their home offices, with the opportunity of using a communal office in London subject to availability.
● We operate a four day working week, from Monday-Thursday.
● Salary of £65,000.
● We operate a pension scheme and flexible and generous terms and conditions for holiday allowance, compassionate leave, paternity/maternity leave etc, otherwise standard terms and conditions for work contracts, including a three months probationary period.
● The person must have the right to live and work in the UK.

APPLICATION PROCESS
To apply for this position, or to make an enquiry, please email Mark Curtis, contact details available on our website. The application should contain a subject heading of “Director application” and include: your CV; statement on why you are interested in this position; outline (in no more than 750 words) of how you match the key skills and experiences; and the names, positions and email addresses of two referees.

Only shortlisted candidates will be contacted. All applications will be treated in strict confidence.

Deadline for application: Friday 15 November 2024

Job Summary

This role is an expansion of our employment pathway and will be our first dedicated employment coach for our students.

PiP has developed a unique reputation for our experience and quality of employment support for adults with learning disabilities. This has led to an increased number of referrals with a focus on employment, an expansion of our in-house social enterprise capacity, and more employers keen to work alongside us to diversify their staff base.

PiP is keen to respond to and meet this demand. This role for us is the next step in doing so, allowing us to increase our job coaching capacity and providing more dedicated resource for students on their employment journey. As to date our coaching has been delivered across our existing staff team.

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Working with people with learning disabilities, or a similar client group
• Experience of training, education, or employment support delivery
• Experience of job coaching or supporting work placements
• Understanding of and commitment to a person-centred approach
• An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce to businesses
• Able to establish, develop and maintain constructive and professional relationships, both internal and external, with a wide variety of professional and carers
• Evidenced experience of success in building strong and positive relationships with a variety of people and organisations

What We Offer:

· The salary for this role is circa £29,500 dependent on experience with incremental pay progression.

You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy of up to £7.50 per day to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· It's an early finish on Fridays - we close once all students leave around 4pm.

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date:  November 17th 2024

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates. 

This is a new role giving you the opportunity and responsibility to build on our successful fundraising and extend our appeal to new donors as well as maintain our existing supporters. You will need demonstrable fundraising experience and the ability to work confidently as a strategic thinker and as a practical fundraiser. You will hit the ground running and come with strong ideas and skills to implement them.

As head of fundraising you will work closely with the CEO to grow charitable income and philanthropic support from governments, individuals, trusts and foundations, corporate companies and other areas. You will help her drive the charity's work forward and work closely with our project teams and see the direct impact of your efforts.

You will have developed your portfolio of fundraising skills over time within charities that work for social good and can demonstrate experiene in securing fundraising income particularly in securing five and six figure grants/donations. Experience of securing statutory funding will be essential. You will have experience of line managing junior fundraising staff and will be keen to develop your managerial responsibility.

You will be a confident and capable leader who will work with colleagues towards supporting an annual programme of circa £3m. This role is crucial to building the charity's long-term sustainability, with a focus on exploring innovative opportunities.

The role offers an exciting opportuinity for an experienced fundraising professional with a passion for tackling social problems particularly in child protection or related areas. It is a great opportunity to take the next step in your fundraising career and make an impact.

The charity is currently in a period of strategic review and over the coming years as our new strategy gets implemented and new projects are developed to widen our reach, the head of fundraising will develop a strong case for support and articulate the aims and impact of our work to funders. You will work with the CEO and the directors to turn this strategy into the growth that our work requires if we are to keep children safe from harm.

Safeguarding

We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Equality, diversity and inclusion

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.

As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.

Are you passionate about making a tangible difference for people affected by cancer? The Mulberry Centre is looking for a dynamic Philanthropy and Partnerships Lead to drive forward our ambitious growth plans, building on our 20-year legacy of award-winning cancer support.

In this vital role, you’ll be at the heart of our fundraising strategy, helping to secure and grow income from trusts, corporates, and high-net-worth individuals. Working closely with our Head of Fundraising and Engagement, you’ll have the chance to make a genuine impact, crafting compelling proposals, building new relationships, and stewarding existing supporters to bring our mission to life.

The ideal candidate will have a proven track record in securing substantial gifts from trusts, high-net-worth individuals, and companies through engaging proposals, face-to-face interactions, and events. You’ll be a strategic thinker with excellent organisational skills, capable of prioritising and managing a demanding workload while delivering high-quality communications in reports, presentations, and meetings. We’re looking for someone with a deep understanding of small charity fundraising, the principles of relationship management, and the latest trends in donor engagement. You’ll have experience in prospect research, donor outreach, and stewardship, with the ability to communicate persuasively and build relationships across various levels of seniority. Skills in preparing project budgets, financial reports, and organising events are essential, and a familiarity with relevant legislation, such as Gift Aid and GDPR, is highly desirable. If you bring creativity, attention to detail, and a collaborative spirit, and are ready to make a difference in the lives of those affected by cancer, we’d love to hear from you!

At The Mulberry Centre, you’ll find a supportive team, inspiring mission, and the chance to help shape our future. If you're ready to channel your skills towards a meaningful cause, apply today and join us in our commitment to bring life-changing support to even more people.

Home based role and able to travel and meet the requirements of this role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps). 

Due to expansion of the team, the Chartered Society of Physiotherapy (CSP) has an exciting opportunity for a forward thinking and dynamic individual with knowledge of both physiotherapy and healthcare education to take on the role of Education Adviser within the Workforce and Education team.

In this role, you will undertake quality assurance and enhancement work with providers of physiotherapy education and will progress project work in areas aligned with developments in UK physiotherapy education. The role has a particular focus on ensuring innovative approaches to curriculum design and practice education, whilst taking account of changing patient needs, population health, service delivery models and contemporary developments in physiotherapy practice. The post holder will work with members to engage with developments relating to education delivery, commissioning and workforce planning; and support Higher Education Institutions in creating new pre- and post-registration programmes that support the creation of a physiotherapy workforce fit for the future.

You will also contribute to broader CSP education activity. This includes formulating position statements in key policy areas, undertaking education review processes and continuing to strengthen our links with physiotherapy education providers across the UK, again taking account of changes across health and social care and the university sector. In this role, you will work with other members of the CSP across the directorates to support corporate activity in line with the CSPs corporate strategy.

The post will suit someone with a developed knowledge of physiotherapy and healthcare education, who has the insight and skills to pick up project briefs swiftly and to progress activity to completion within tight timeframes. It requires someone with strong skills in networking, project management, communication, negotiation, policy analysis and drafting accessible written materials.  We are particularly seeking someone who has experience in the post-graduate physiotherapy education space. 

The role is home based, however you will be required to travel regularly across the UK, including to the CSP London office, to meet the requirements of this role.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

Closing date: 10am, 26th November 2024

Interview date: Monday 16th December (Virtual on MS Teams)

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages.

NO AGENCIES

Head of Estates

These are exciting times for the charity, and we have an excellent opportunity for a proactive, ambitious and professional individual with outstanding leadership and planning skills to lead the busy Estates Department into the future. 

Position: 1796 Head of Estates

Location: Sidmouth, Devon – an Area of Outstanding Natural Beauty

Hours: Full-time, 37.5 hours per week

Salary: £60,000 per annum

Contract: Permanent 

Closing Date: Sunday 8 December 2024. We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

The Role

As Head of Estates, you will be responsible for the strategy, operations, and compliance of the sanctuary’s estate – putting the welfare and safety of the donkeys, people and supporters at its heart. Sharing the charity’s vision and values, you will collaborate with the Farms and Ecology teams to support the Land Management approach, which benefits donkey welfare. 

You will work with the charity leadership team to support the development of a new estates and sustainability strategy, delivered through a planned programme of works that will future-proof the built estate across multiple sites in the most effective, efficient and sustainable way, through capital development, asset renewal and maintenance. 

Your main duties will include:

• Ownership of, and responsibility for, the Estates operational strategies and prioritisation of activities

• Leadership and accountability for property, capital development, maintenance and improvements and sustainability

• Ensuring that the estate is developed and managed in a sustainable manner to achieve continual improvement in environmental performance.

• Developing and supporting the Estates Teams to ensure that all understand their contribution to the organisation’s strategic objectives. 

• Setting and maintaining clear performance standards and targets, 

• Inspiring and leading the Estates staff and managers.

• Implementing and progressing reporting mechanisms.

• Regularly reviewing and adjusting (where required) the Estates budget, ensuring it is accurately forecasted and informed by latest information and data. 

• Ensuring that all contracted work is carried out in the most cost-effective manner, on time and to the right quality and governance requirements.

About You

You will be a professionally qualified member of RICS or equivalent with a proven track record of senior management experience in large organisation estates.

You will have experience of:

• Delivering and reporting within key regulatory frameworks of contracts and legislation including procurement, health and safety, planning, property and construction and other relevant statutory regulations. 

• Successfully managing complex large-scale projects, and able to analyse complex problems and balance conflicting priorities to devise solutions and present them in a coherent and persuasive manner.

• Achieving performance targets and implement forward thinking solutions within financial constraints with a sound underpinning of effective financial control and management controls.

If you feel you have the skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you. To apply, please complete the on-line application form, which should include your uploaded curriculum vitae

Benefits include:

• Competitive pension

• Life assurance

• 31 days holiday (including Bank holidays), rising to 34 will each full year of service

• Wellbeing team

• Recorded Pilates and Yoga classes

• Long service awards

• Healthshield plan 

• Free parking

• Subsidised restaurant and shop

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Estates, Estate, Estates Manger, Estate Mange, Head of Estates, Head of Estate, Estates Director, Estate Director, Site Manager, Property Manager, Buildings Manager, Project Manager, Buildings Project Manage, Estates Project Manager, Site Project Manager. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Key Tasks & Responsibilities

1 To hold a caseload of families who need early intervention support, providing those families with more intensive support including regular telephone calls, home visits, signposting and attending meetings and appointments with them

2 Provide information, advice and support to parents/carers of disabled children individually and in group sessions

3 Signpost parents/carers to appropriate services for their whole family provided by the statutory sector, voluntary sector and Umbrella

4 Supporting parents/carers to access and engage with services as appropriate

5 To work closely with other members of the family support team, ensuring a smooth handover of families as they finish the intensive support phase of their journey with Umbrella

6 Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies

7 Develop a high level of knowledge of local services

8 Facilitate support groups across the area for our early intervention service, taking account of geographical and community issues

9 Supporting and directing volunteers to provide peer support and help with group activities

10 Collating and reporting on relevant statistical and other performance information

11 Working with parents/carers to continually improve the service. 

General Responsibilities

1 Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met

2 Assist with the marketing and promotion of the service

3 Work closely with Parent /Carer Forums and Information, Advice Support Services.

4 Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required

5 Keep clear and comprehensive case notes

6 Maintain confidentiality

7 Support parents/carers and young people to express their views

8 Work with parents to identify and develop new ways of providing effective support to parents, including the use of ICT and social media

9 To contribute to Umbrella service reports and bulletins.

Other Requirements

In accordance with relevant legislation, to take all reasonable care of your health, safety, and welfare and that of other people and premises affected by your work

In discharging the duties and responsibilities set out in the job description to ensure compliance with Equal Opportunities policies and principles.

In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including out of hours

Dandelion Time’s pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children impacted by trauma, enabling them to take the necessary steps to move forward.  To support our expansion across Kent, we have an exciting opportunity for you to join us as a Family Caseworker.  You will work directly with children and families delivering our unique therapeutic programme aimed at helping families recover from trauma.

As a member of a close knit and hugely supportive team, you will manage your own caseload and be responsible for preparing, leading and delivering  family sessions, including organising yourself and others in craft activities, gardening, meal preparation and individual face to face working. 

We would love to hear from you if you …..

• Have a professional qualification in a related subject for example, but not limited to systemic practice, occupational therapy, eco-therapy, play therapy or counselling.
• Are experienced in one or more specialist areas such as attachment difficulties, trauma, domestic violence or mental health issues.
• Have worked in a therapeutic or health agency setting managing caseloads and completing comprehensive administration.
• Have a practical skill such as gardening, craft-working, art, or other practical skills quality. gardener, craft-worker, artist, musician or have another practical skills quality.
• Understand and are committed to service delivery within a strong safeguarding framework.

As this is a predominantly outdoor, all season’s hands on role you will need bags of energy, resilience, creativity and a great sense of humour !

You will be based at our West Farleigh (Maidstone) site but must have the ability and willingness to also work from one or more of our other sites including Shadoxhurst (Ashford) and Shorne (Gravesend).  As we grow we will need you to travel to and work at our new sites (within reasonable travelling distance).  Please note that public transport is limited at all our sites so you will need your own transport.

At Dandelion Time we always strive to achieve a happy and healthy work-life balance for all.  Where practicable we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle.

• Hybrid working and flexibility in work patterns
• 25 days annual leave plus bank holidays (pro rata for part time staff) with the opportunity to purchase additional annual leave
• Generous enhanced sick pay
• Good communication and technology processes
• A focus on CPD and career growth
• Working in and with nature and animals at our rural based settings

Safeguarding

Dandelion Time is committed to a culture that safeguards and promotes the welfare of children and their families with robust recruitment procedures that deter and prevent people who are unsuitable to work with children from applying for or securing employment within the charity.  All individuals working in any capacity at Dandelion Time will be subject to safeguarding checks in line with the statutory guidance Keeping Children Safe in Education.  This will include a satisfactory enhanced Disclosure and Barring Service check against both the Adult and Child Barred List service.  Evidence of ID, your right to work in the UK, your relevant qualifications, current address and satisfactory references are also a requirement. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children or vulnerable adults.

Equality and Diversity

Dandelion Time is committed to creating a more inclusive organisation which benefits from a variety of perspectives and better reflects the communities we serve, to make smarter decisions and better support our families.  We expect all our people to be accountable for equality, diversity and inclusion at Dandelion Time. It is only by working together in unity that we can ensure that everyone can perform at our best. We warmly welcome applications from all sectors of the community and from a  diverse range of genders, backgrounds, ethnicities,  sexual orientations and physical abilities.

As part of our Safer Recruitment procedures, we proactively remove bias by ensuring the recruiting panel only receive anonymised applications to complete the shortlisting process. 

Are you ready to start transforming the lives of vulnerable children and their families?  If so we would love to hear from you.

About the role?

We have an exciting opportunity for a Contact Centre Advocacy Team Leader to

To lead (through coaching, support, training and performance management) Contact Centre and Advocate practice and delivery. You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with a minimum of 2 years experience of managing a team. Desirably you will be a qualified advocate and/or possess experience of working in a multi-channel contact centre with experience of Telephony, Email, Webchat and case management.

You will be committed to driving high performance and practice standards by actively engaging with our Management and support teams to interpret data. Thereby, making informed decisions and ensuring that the highest standards of user experience and advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivery of the highest standards of user experience, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

Benefits 

• 28 days annual leave plus bank holidays, pro-rata for part time colleagues 

• 5% employer pension & 3% employee contribution 

• Salary sacrifice pension scheme 

• Separate Life Assurance Cover 

• Staff discount scheme including retail discounts, entertainment, holidays etc 

• Discounted Gym Membership; Employee Assistance programme. 

• Supportive working environment fostering a good work/life balance. 

• Support with continuous professional development. 

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us via our website for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications: 15th November 2024, 12 pm