Area Business Manager Jobs

We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury. 

It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience. 

We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.

The role

As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.

You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.

You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.

What you'll need:

You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.

You'll also have:

• Evidence of achieving excellent customer service outcomes in a complex environment
• Strong communication and listening skills
• Experience of coaching and managing a team, inspiring them and optimising performance
• Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
• The ability to use systems and data to assess impact and inform focused solutions

What we can offer you

As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

It’s an exciting time for an experienced Service Manager to join us and lead on the delivery and development of our new services for both perpetrators and victims of domestic abuse across Birmingham and the Black Country.

Initially your focus will be on establishing and promoting our recently set up Choose2Change behaviour change programme and delivering the OPCC funded Pathways to Change Project for perpetrators of domestic abuse in Sandwell, working closely with other partners and ensuring that targets are met.   You will manage a small team to provide high quality, safe and effective services, supported by a Co-ordinator.  A key responsibility is ensuring safeguarding of service users is managed.  You will also develop services and funding through contracts, bids and self-funding options across our wider area.

Ideally you will have experience of service or project management within domestic abuse services, partnership working, managing teams of staff and securing new funding or business.  You will have knowledge of safeguarding legislation and experience of managing safeguarding issues. You will be solution focussed and provide positive leadership, working as part of our dedicated, friendly management.  In this developing role, you’ll also be able to think strategically and comfortable working hands on.

Flexibility in working hours to meet service needs and manage risk or safety concerns is needed and some evening hours may be required.  Based at our Birmingham office, the role will involve visiting our other locations and attending external meetings, so some travelling will be necessary. Up to 2 days a week may be worked from home depending on work requirements.  We offer ongoing development, 25 days leave, a pension scheme and staff wellbeing support.

This is a full time post (37.5 hours), but a 4 day week (30 hours) would be considered for this role.

About Us:

Relate Birmingham is a local charity aiming to build better relationships and improve wellbeing for local people through the provision of services including counselling for couples, families and children and young people, family mediation, training and group work, child contact and domestic abuse programmes and we are members of the national Relate federation. We have premises in Birmingham and Wolverhampton as well as other community venues and we and deliver services both face to face and online.  We have a diverse client group across Birmingham and the Black Country area, with self-paying clients as well as funded projects, contracts and partnerships.

Our Domestic Abuse programmes currently include Choose2Change which is a Respect Accredited group behaviour change programme and Fresh Start which is a programme of individual sessions of psychoeducation, both for low-medium risk level participants.  Services are delivered face to face and online.  We plan to develop and diversify our service offer to include other programmes, training and therapeutic support.

This post is subject to an enhanced DBS check.

Deadline for applications: Tuesday 30 July 2024

Interviews will be held: 7 and 8 August 2024

Job Title: Project Manager (Technology & Transformation) 

Salary: £48,500  

Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered 

Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter. Expenses will be paid in line with our Travel and Expenses policy. 

Reporting to: Head of Technology & Transformation 

Due to the high volume of applications, we are closing this vacancy early. The updated closing date is now Monday, 29th July at 11:30 pm

BACKGROUND

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.

This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.

JOB PURPOSE

We are seeking an innovative Project Manager who is looking for an exciting opportunity to play an instrumental part in the planning and delivery of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead the development and implementation of the organisation’s project management strategy and standards, while also championing the ongoing delivery of data-focused technology and transformation projects. The broad and diverse nature of the projects will mean no two days are the same. Your expertise will be critical in maximising the impact of every initiative we undertake.

KEY RESPONSIBILITIES

Strategic Leadership:

• Develop and implement the organisation's project management strategy and methodology

• Lead on business process mapping and improvement across the organisation

Team Leadership:

• Establish and enforce project management standards and best practice ensuring project implementation takes a people-centred approach including training, internal communications, and changes to policies and procedures

• Lead and mentor any project managers, providing coaching and development opportunities

Project Management:

• Lead and manage technology and transformation projects across the organisation

• Develop and execute project plans, objectives and timelines that account for technical dependencies, risks and resource needs

Core Management Group:

• Support other team members who have responsibilities supporting Magic Breakfast projects and initiatives in line with Magic Breakfast’s values, supporting and leading as an indirect lead in line with Magic Breakfast’s policies and procedures.

• Deputise for the relevant Senior Leadership Team member as required and requested.

• Identify and where appropriate lead on partnerships and collaborations that further Magic Breakfast’s mission and purpose.

Please read the full job description attached.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

• 25 days annual leave + 8 bank holidays

• long service leave ( 1 additional day per year)

• end of year closure

• enhanced pension

• cash back health plan

Please see our job pack below for more informtion 

APPLICATION PROCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com

Shortlisting - 5th - 7th August

First interview - 13th, 14th, 15th August

Second interview - 20th, 21st, 22nd August

About us and what we do

Be the Business was established as an independent charity in 2017 by a group of prominent business figures led by our chair Sir Charlie Mayfield, in response to the UK’s poor productivity performance. For more than fifteen years, the UK’s productivity growth has been negligible, and we have fallen behind many of our international peers. At Be the Business we’re working on what needs to be done to reverse this.

Having received seed funding from the government we are now fully financially independent. Our strategy has a clear focus on delivering three key areas that we know will increase our impact:

• Build on our proven ability to innovate by testing and learning what engages business leaders and makes a real difference to their business’s productivity.
• Further our influence by developing the impact of our knowledge and insight, and making it valuable for partner organisations.
• Apply our expertise by delivering market-tested services proven to boost business productivity, and enhance the professional development of executives.

About the role

This role is important in amplifying the work we do and furthering our influence with corporate enterprises, small businesses and the government. You will shape our messaging and communications with stakeholders, especially through the production of our thought leadership and publications, as well as helping drive engagement with stakeholders through different channels including media and socials. You will work closely with the Head of the Knowledge Centre to provide the expertise needed to make this team a success.

Key responsibilities of the role

Thought Leadership Reports

Content Development

• Work across the organisation with other teams to create impactful content.
• Provide writing and editing support for thought leadership reports, ensuring high-quality content with a clear narrative, compelling headlines, and a consistent tone of voice.
• Provide detailed feedback when collaborating with freelancers.
• Create forewords for our CEO, ensuring alignment with the report’s themes.

 Design Collaboration

• Work closely with our design agency on the report's design, ensuring it aligns with our brand guidelines.
• Conduct a final edit of reports to ensure overall quality assurance.

Project Budgeting

• Monitor and manage the budget related to report production and promotion.

Promotion and Distribution

• Have ownership of the promotion and distribution of content and its tracking, so that we can learn what works and continuously improve.
• Develop and provide copy for social media posts, ensuring effective promotion of reports.
• Build and manage report landing pages on the website, incorporating UTM parameters.
• Create press release landing pages on the website and manage related media plans.
• Assist in devising and executing media plans for report launches.

Media relations

• Developing media relations strategy that includes National, Regional and Trade publications.
• Draft and pitch press releases about Be the Business’ work.
• Lead on reporting for media output, producing slides for review at team and management meetings.

Publications

• Lead the calendar of report publications for Be the Business, in coordination with the other parts of the organisation.
• Set and maintain tone of voice across any external publications.

CEO profile

• Lead on drafting speeches, op-eds, and commentary for the CEO including management of social media output.
• Produce and manage LinkedIn content and engagement.
• Develop and agree a strategy for raising CEO profile.

Stakeholder engagement

• Assist in organising and supporting events such as policy briefings, roundtables, and stakeholder meetings.
• Drafting communications to stakeholders including government and leading businesses.
• Contribute to the implementation of stakeholder engagement plans to support advocacy initiatives.
• Support the creation of content for the website.

*Please note this is not an exhaustive list of responsibilities and may be revised from time to time as per business needs.

Skills and Qualifications:

• 5+ years of experience in communications or adjacent functions.
• Ability to work closely with the CEO and leadership team
• Excellent writing and communication skills
• Experience of using social media to build brand awareness
• Research skills and the ability to assess information critically and distill key messages
• Project management experience including the publication of reports
• Able to manage your time effectively
• Ability to work as part of a small, collaborative team

Application process

Interested candidates should submit a cover letter, a CV and a few samples of their writing.

Are you an arb-solutely epic fundraiser? Can you make a tree-mendous impact for our 40th birthday celebrations? Will you root out the best opportunities for securing more donations?

At the Friends of Westonbirt Arboretum we are dedicated to furthering public enjoyment and knowledge of Westonbirt, the National Arboretum, and to secure it's sustainable future. We exist to shine a light on the unique environment of Westonbirt Arboretum, encouraging and enabling more people to connect with the arboretum and its life-enhancing impacts, today and for generations to come. 

We’re seeking an enterprising and accomplished Fundraising Manager to join our team at a pivotal moment in the charity’s history, with the opportunity to work on a stand-out campaign that will secure the legacy of Westonbirt Arboretum. 

Our fundraising approach is due for a shake up, after we’ve spent the last couple of years refocussing our efforts and consolidating our approach. We’re looking for a candidate that can continue to build on our successes, boosting the donations and opportunities we already have, but importantly can take the lead on launching a stand-out year of fundraising to celebrate our 40 years as a charity. It’s a role that needs creative vision and dedicated delivery to make 2025 everything that it has the potential to be.

We’re embarking on an intensive 3-year fundraising strategy that will enable Westonbirt Arboretum to achieve their 10-year vision. We work with a bid writing agency to secure all major grants, and we’re looking for a Fundraising Manager that can add equal attention to our individual giving strategy. The successful candidate will manage our existing fundraising real estate including our benches, leaves for life, and Wills & legacies campaigns, while adding a fresh view on opportunities for our birthday celebrations next year.  You will Chair our Joint Fundraising Committee with our partners at Forestry England; lead on the pipeline development; project manage activities across trust & grant fundraising, individual giving, major donors and appeals; and support the CEO with awarding grants and reporting the impact.   

The role reports to the CEO and is responsible for developing and implementing our fundraising strategy as well as managing relationships with key stakeholders. 

If you are a [tree]top Fundraising Manager with a successful track record of managing fundraising activity, the skills to deliver and monitor campaigns, and a proven ability to exceed agreed fundraising targets - then this is the job for you! 

Essential skills & experience 

• At least 3 years of experience in fundraising 
• Excellent written and verbal communication skills.
• Strong strategic and analytical skills, with the ability to influence stakeholders at all levels. 
• Experience in managing stakeholder and funder relationships. 
• Strong understanding of a range of fundraising methods and tools and best practices, with the ability to create engaging and effective fundraising appeals. 
• Events project management and delivery 
• A thorough understanding of relevant legislation/charity law affecting fundraising practice. 

Desired skills 

• Experience of communicating charity impact to stakeholders at all levels. 
• Experience in managing expenditure budgets or allocating grants 
• Experience managing a fundraising team.
• Proficient in Raisers Edge CRM and Office 365 software suite. 

We aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the stewardship and legacy of the site. Not only is this a rewarding career move, this is the also the chance to be part of a small but immensley effective team, with the following additional benefits:  

• 25 days p/a plus 1 goodwill day per year and bank holidays 
• Complimentary Joint Membership 
• Generous pension contributions
• 20% staff discount in the Shop 
• 10% staff discount at the Kitchen, Pantry and Smokehouse
• 2 x annual salary Death in Service Benefit 
• Access to annual Westonbirt Events 
• Holiday Buy & Sell scheme

The Friends of Westonbirt Arboretum recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. 

All applications and communication will be treated as confidential. 

About the role

Join the Royal College of Obstetricians and Gynaecologists (RCOG) as a CRM Migration Project Lead and play a pivotal role in enhancing our membership systems. In this dynamic role, you will lead the migration of our CRM system, ensuring it meets the needs of our members and aligns with the College's strategic goals. Your responsibilities will include liaising with users, leading the Staff Portal workstream, and managing stakeholder engagement to deliver a successful CRM implementation.

Responsibilities:

• Represent Users and advocate for user needs throughout the project, ensuring solutions align with their requirements
• Lead the Staff Portal Workstream working closely with Business Analysts and Business Systems Analysts
• Coordinate User engagement and facilitate user representation across teams
• Foster strong relationships with internal teams and key stakeholders to gather feedback, address concerns and ensure alignment with project objectives
• Recommend process enhancements based on feedback and evaluation to improve CRM effectiveness and efficiency.

For the full list of key responsibilities please check the recruitment pack.

About you

You will be a proactive and detail-oriented project management professional with a comprehensive understanding of CRM systems and background in managing complex projects. Your excellent communication skills and ability to engage with diverse stakeholders will be crucial to your success in this role.

Requirements

• Demonstrable experience managing a portfolio of work and prioritising actions effectively
• Familiarity with CRM systems and their application in membership management
• Proven track record of chairing meetings and/or workshops
• Strong project management skills, including the ability to coordinate multiple work streams and address project risks and issues
• Excellent communication skills, with the ability to influence stakeholders at all levels.

Our culture and benefits

As a valued member of the team, you will be located in our stunning offices close to Borough Market. We offer a friendly; values led working culture with an excellent benefits package that includes:

• Agile and flexible working
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• Up to 10% employer pension contribution after probation
• Enhanced wellbeing and family leave and pay policies
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Free lunch in our beautiful Union Street building
• Employee assistance programme
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 5 August 2024
• Interviews will be conducted in the week commencing 12 August 2024

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Salary: £50,000 per annum plus generous benefits

Contract: Full time, permanent

Location:  Victoria, London (hybrid working with one to three days in the office each week)

Closing date: at 12 noon, Wednesday 31 July 2024

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.

The core part of the role of the HR Business Partner is the ability to develop effective working relationships that influence across a range of stakeholders up to Leadership and Executive level.  In addition, you are expected to work collaboratively across functional areas and directorates in the successful delivery of HR services, initiatives, and outcomes.

The HR Business Partner will play a key role in planning, developing, and identifying solutions that create value and ensure organisational and directorate level strategies are realised.

If your knowledge, skills and experience include the following then we’d love to hear from you:

· Experience of supporting organisational change.

· Significant generalist HR experience, including managing complex employee relations cases.

· Strong and effective communicator, with the ability to engage stakeholders.

· A flexible, pragmatic and creative approach, redefining problems in light of information gathered or changes of context.

· Strong advising and coaching skills, enabling managers to develop their knowledge, confidence and capability in managing people whilst taking a balanced approach to risk and reputation.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team. 

Operations manager for Trafford Methodist Circuit

Trafford Methodist Circuit (the Methodist Churches in the Trafford area) seek to appoint a part-time Operations Manager. The successful applicant will play a leading role in operational matters across the Circuit. This role will release resources for mission by helping to provide professional management, advice and oversight in the areas of property management, operations, compliance and administration.

We are seeking a manager to lead a frontline team, suitable for an experienced people manager who is friendly, kind, and capable of managing a busy workload. The ideal candidate will motivate staff and volunteers, engage with elders, and be solution-focused.

About Katherine Low Settlement

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Katherine Low Settlement’s work with older people

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.

We work with older people to:

• Encourage active and independent living

• Reduce isolation and loneliness

• Improve well-being and prevent ill-health

• Enable older residents to be dynamic and contributing members of the Wandsworth community.

Role Purpose
We are seeking to recruit a manager to lead a frontline team. This role will suit an experienced people manager who is friendly, kind and able to manage a busy workload. Someone who can motivate staff and volunteers, engage with elders and be solution focused.

Key Responsibilities

• Manage the day to day running of the Elders Core Service as part of the wider Elders Programme. This includes the three day a week lunch club, transport offer and social sessions and one-off activities and trips.
• Lead a team of dedicated part-time paid staff and volunteers. The team members include a cook, support worker, minibus driver and sessional workers such as exercise tutors.
• Work collaboratively with the wider team to provide this “hands on” programme which builds on older people’s strengths and potential.
• Manage the monitoring and evaluation of the project.
• Ensure the programme runs to budget.
• Support the planning of the core programme with Elders members themselves and with the wider team.
• Recruit, assess and support new and existing members (service users)
• Manage waiting lists for the programme
 

Main Duties & Responsibilities

Planning and oversight

• Working with the Head of Programme, ensure that all service output meets KLS’ vision, mission, values and charitable objects and with the Head of Programme, ensure the service meets the programme strategy and KLS’s 5-year strategy.
• Ensure the smooth delivery of core older people's activities throughout the week and organise, plan and promote agreed one-off activities throughout the year in a timely and planned manner.
• Manage the transport offer, including route planning and pick-up schedules of older people to and from KLS’ activities with the Minibus Driver. Ensuring the Minibus Driver maintains records.
• Ensure activity records and registers are kept accurately and up to date as well as case work notes for the core team, completing regular checks on this. We use a Salesforce Database for which training will be given.
• Actively support the social and support needs of our older people as appropriate, including safeguarding issues and being a first contact for compliments and complaints for the service.
• To be part of, and work closely with, the wider elder's team, sharing information regarding elders on a regular basis where appropriate.
• Conduct outreach and support work with older people in the community and on home visits and oversee the case work of the Core Team as well as having a small caseload. This does not involve advice work but is mainly signposting, referral and light advocacy.

Staff and volunteer management

• Take responsibility for the Core Programme. This includes line management of the Outreach and Support Workers, Lunch Club Cook and key relevant social activities workers and volunteers related to the core programme (we do also have a KLS Volunteer Manager who recruits volunteers).
• Ensure performance management and quality systems are used to monitor and evaluate the project’s work, processes and safeguarding.
• Managing individual volunteers as part of the Core Programme Team.

Relationships, comms and networks

• Continue to build and sustain strong relationships with our members.
• Contribute to comms for the service with the Head of Service. Oversee the comms for the Core Programme including the shared service newsletter, activities calendar, annual report and social media platforms.
• Attend meetings as requested on behalf of the Core Programme.
 

Finance

• Manage the project areas to budget, maintain basic financial records as agreed with the Head of Programme – in this instance this is usually a petty cash sheet.

Safeguarding

• Responsible for ensuring adherence to policies and procedures across the core team, ensuring that safeguarding is at the forefront of KLS’ delivery.

Undertake other duties

• Participate in regular management supervision and annual appraisal; help to identify your own job-related development and training needs
• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS

Skills and Experience

• Experience of working with older people in a community setting
• Experience of line managing a small team in a community setting
• Outstanding interpersonal and communication skills, including communicating with people from a wide range of backgrounds and when working individually or in groups
• Strong multi-tasking skills and time management 
• Ability to work as part of a small team, whilst also working independently
• Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs
• Understanding and experience of safeguarding, and health & safety in theory and in practice
• Excellent IT skills including MS Office suite and ability to use Internet, email and social media. Database experience would be an advantage (Salesforce) 
• Experience of working with or being a volunteer
• Knowledge of Battersea and Wandsworth
 

Personal Qualities

• Passionate about working with older people and championing their value to the community
• A hands-on, highly motivated individual with considerable drive, energy and a determination to succeed
• Caring and compassionate 
• Dedicated and organised with the ability to work under pressure 
• Able to see the wider picture as strong attention to detail
• Able to take initiative and solve problems
• Trustworthy, non-judgemental, caring and compassionate, proactive, self-motivated and hardworking
• Committed to KLS’s mission, vision and values

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
 

Dates

Closing Date for Applications:  28th July 2024

Interview Date: TBC End of July

We are Business in the Community, Formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business.

We work with members to continually improve their responsible business practice, leveraging the collective impact for the benefit of communities.

We grow the responsible business movement and collectively create a greater impact focused on: 

• Developing a skilled and inclusive workforce
• Ensuring work is good for everyone
• Innovating to sustain and regenerate the planet
• Building thriving communities

We are looking for a passionate, strategic and results-driven Senior Marketing Manager to join our dynamic team.  You will play a pivotal role in developing and implementing innovative marketing strategies that raise awareness of BITC's work and drive engagement with our members and wider business community.

Main Responsibilities / Accountabilities

• Develop and execute comprehensive end to end marketing campaigns that align with BITC’s goals and objectives adhering to timelines and expectations
• Lead and manage a team, setting goals, supporting and developing people to thrive including on-boarding, coaching and mentoring
• Conduct market research and needs analysis on BITC’s key audiences testing overall ROI
• Oversee content creation for various platforms, ensuring high-quality and engaging content that resonates with our target audience
• Manage respective campaign budgets and timelines in line project plan
• Analyse campaign performance data and adjust strategies as needed to optimise results
• Identify and use innovative marketing trends and technologies to enhance BITC's reach and impact.
• Build and foster creative, positive and collaborative relationships within the marketing team and external stakeholders including members, partners, and media contacts
• Collaborate with key stakeholders internally and externally to design a cohesive marketing approach.

This role will require hybrid working - 2 days per week in our London office and the remainder from home. 

Please see the attached Job Description for additional detail in respect of the job requirements.

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full-time permanent basis.

As a Store Manager you will manage the day to day running of our Leicester Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Unit 5 Sturdee Road Neighbourhood Centre, Sturdee Road, Leicester, LE2 9DA

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work 5 days out of 7 (total of 35 hours per week) on a rota basis which will include weekend and bank holiday working.

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Ideal Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

Job Title: Shop Manager, Knaphill

Salary: £25,650 per annum (pro rata)

Team: Retail

Hours: 37.5 hours per week

Location: Knaphill, Surrey GU21 2PP

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                                        

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be to lead the Assistant Shop Manager and a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

About you

This role requires experience of line managing employees, experience in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working  under pressure and dealing with changing priorities.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please  send a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Wednesday, 31 July

Interview Date: 14, 15 August.

In this role you will become our lead on two vital areas of work, to ensure exceptional employability and careers support for some of the most marginalised young people with barriers to employment.

You will:

• Lead our Alternative Provision programme - ‘Inspire to Work’, in partnership with Woodbridge Park Education Service (Hounslow Pupil Referral Unit), providing Year 11 students with meaningful employer engagement, workplace experiences, one-day-a-week supported internships and transition support.
• Develop and deliver our SEND services, resources, delivery and tools to ensure very high standards and impactful delivering for young people. You can read more about our SEND services here.

This position will play a fundamental role in Spark!’s growth and future success, enabling us to expand our reach and deepen our impact for young people who will most benefit from our support.

To succeed in this role you will have the passion, skills and experience required to work directly with neurodiverse young people and those within Alternative Provisions. You will thrive in a fast-paced working environment, able to work independently and as part of a supportive integrated team. You will have a lot of energy, alongside a motivation to have a significant impact on the lives of young people.

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the center of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Summary

As our Online Sales Manager, you will be at the forefront of our digital expansion, utilising your expertise in online selling platforms to drive sales and increase revenue. Your keen commercial awareness and entrepreneurial spirit will be invaluable assets as you lead the charge in growing our online business. From achieving digital sales targets to building and motivating a team of dedicated staff and volunteers, you’ll play a pivotal role in shaping the future of our organisation.

In return for your enthusiasm and dedication St Luke’s Hospice offers the following benefits:

26 days annual leave plus bank holidays

Hospice pension 3% employee contribution and 6% employer contribution

Life assurance scheme (opting into pension)

Access to our 24-hour employee assistant programme

Free onsite parking

Access to NHS Blue Light Card

By joining St Luke’s Hospice, you’ll not only be part of a dedicated team but also contribute to a cause that truly matters. You’ll have the opportunity to make a meaningful difference in the lives of individuals and families in our community, all while advancing your career in the fast-paced world of online sales.

If you’re ready to embark on an exciting journey with us and play a pivotal role in shaping the future of our organisation, we want to hear from you!

Apply now to join our team as our Online Sales Manager and be part of something truly special.

Together, let’s make a difference—one sale at a time!

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.