Appeal Fundraiser Jobs in London, Greater London
Also known as National Youth Jazz Orchestra, NYJO is a charity experiencing an exciting evolution with emerging professionals and young people at the core of their mission to ensure creative music making is accessible, fun, informative and a viable career choice.
NYJO celebrate all forms of jazz, past and present, and seek to do their part in nurturing the next generation of jazz artists. Alumni include some major names in jazz and music more widely, including Amy Winehouse, Mercury nominee Laura Jurd, Mark Nightingale and Guy Barker.
It’s a great time to join as they develop their community around a new location in South East London, embark on ambitious artistic collaborations within and beyond jazz, and work in partnership with music education organisations around the country to address structural inequalities in music education.
As Head of Development, you will be a key member of a small team. Reporting to the incoming Chief Executive, you will develop and implement the preexisting fundraising strategy and guide the organisation’s communications and PR strategy. You will inherit a strategically developed portfolio of relationships and income streams, with particular strengths in trusts and foundations, and a strong network of individual donors and scope to build corporates. There is also a small but growing legacy circle, created in response to a recent bequest of £1M+. You will line manage a small team of two: the Development & Communications Coordinator, and the Marketing & Communications Coordinator. With ambitions to expand upon NYJO’s existing work, your ability to set and achieve more ambitious targets will be essential.
Please note that this role will require occasional travel that will vary across the year, depending on the events calendar. Travel is likely to be required twice per month - please discuss with Joe Blythe at QuarterFive.
As Head of Development, you will:
- Develop and implement the existing fundraising strategy and develop marketing and communications efforts, ensuring cohesive and impactful messaging to effectively engage donors and stakeholders
- Deliver a high standard of supporter care and relationship management tailored to the level of giving, including nurturing their successful new Legacy Club
- Manage and attend an annual series of fundraising events, from relaxed open days to formal receptions
- Oversee NYJO marketing and communications
- Line manage the Development & Communications Coordinator and the Marketing & Communications Coordinator
Ideal skills and experience:
- Experience of securing 5- and 6-figure grants from a range of trust, statutory and/or individual sources
- Tailoring applications to appeal to a diverse range of funders/donors, which may include drawing together distinct areas of activity to create bespoke packages
- An outgoing, approachable, confident and professional manner in dealing with donors, prospects and other stakeholders
- Interest in UK Jazz and enthusiasm for working with young artists and musicians and broadening access to participatory arts for all young people
NYJO are keen to provide equality of opportunity to a wide range of prospective candidates as they expand the diversity of staff and musicians. Whilst they hope to attract candidates with the experience outlined in the person specification, they encourage applications from those who do not fulfil all stated criteria.
Benefits include:
- Flexible working – flexible working is a priority and the organisation supports employees to balance work with caring or other responsibilities, or those returning to work after a break
- 25 days annual leave, plus bank holidays, with office closure between Christmas and new year being the norm
- TOIL for out of hours work
- Attending gigs for free, including the annual two-night Ronnie Scott’s residency, and other cultural and sector events throughout the year
We do appreciate that fundraising across radio is very niche and so are welcoming applications from candidates who have fundraising experience which has crossed over into media. Perhaps running large campaigns which have involved media interviews, PR projects etc.
We believe your skills in this areas are transferable to a radio environment and so are keen to hear from you as we recruit for this role.
Job Title Radio Fundraising Manager
Salary £35,000 per annum - £40,000 per annum depending on skills and experience
Location London Office with some working from home
Hours of work Full-time 35 hours per week
Reporting to Head of Fundraising
Premier, Europe’s largest Christian Media organisation, is seeking a Radio Fundraising Manager to play a vital role in supporting our mission to connect people with God through media. You will lead all on-air fundraising efforts, including the Charity of the Year appeal, working closely with content teams and external consultants to creatively engage our audience. You’ll manage appeal resources, coach presenters, and ensure compelling messaging across all platforms. By supporting Premier’s on-air fundraising, you directly contribute to Premier’s ability to help listeners deepen their Christian faith through media.
If you’re an experienced fundraiser with a media background, or if you’re an experienced radio promotions manager with a talent for fundraising, this role could be for you!
Role Overview
- You will be responsible for the operational delivery of on-air fundraising appeals, including briefing documents, promotional materials, and donation incentives.
- You will review and implement the use of impact audio from on-air appeals, coach presenters during appeals, and manage the On-Air Testimony Producer who secures live donor calls.
- You will be a key contributor to Premier’s on-air fundraising programme, overseeing monthly on-air fundraising messaging, script writing, production, and traffic scheduling.
- You will contribute ideas for capturing audience data and oversee the execution of on-air data capture campaigns.
- The role requires liaising with internal departments and external stakeholders to ensure successful delivery of fundraising appeals, compliance with Ofcom regulations, and maintaining Premier's commitment to quality and equality.
Why Join Premier?
- We offer competitive salary
- Additional leave on your birthday
- Extra annual leave in addition to statutory
- Competitive sickness absence pay scheme
- Life Assurance scheme
- Employee Assistance with online GP scheme
- Working from home equipment allowance
- Eye care scheme
- Enhanced Maternity/Paternity pay
In addition to competitive pay and benefits, Premier offers:
- Great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually.
- Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide.
- Dynamic team culture with supportive, creative, and passionate team that values innovation and collaboration.
Please note that the nature and/or context of the role mean that an occupational requirement applies for the postholder to be Christian.
Ready to make a lasting Impact? Apply now!
Premier exists to help people encounter God through media.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
£40,500 - £47,700 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We're looking for a Proposition Development Manager to join a newly created team within our Fundraising directorate. The team have been created to work alongside the high value teams (Philanthropy and Partnerships) to provide them with the highest quality donor research, funding propositions and stewardship materials required to create transformative partnerships with businesses, high net worth individuals, trusts and foundations.
As the Proposition Development Manager, you’ll play a pivotal role in this team, supporting our ambitious high value fundraising strategy and the development of Prostate Cancer UK’s first Major Appeal. You'll take the lead in developing the Appeal case for support, and crafting funding propositions. Collaborating closely with our high-value fundraisers, you'll develop bespoke funding propositions ranging from six to seven figures, ensuring they resonate with potential donors.
Your expertise will be central in guiding our high-value teams on creating impactful funding proposals, supported by consistent access to organisational priorities and plans. You'll also establish an 'Information Bank' of materials to support fundraising efforts. Ensuring compliance with data protection regulations, you'll maintain the integrity of our data records in alignment with GDPR and organisational policies.
What we want from you
We’re looking for a fundraiser who understands high value fundraising. You’ll have experience in building compelling cases for support, bids and partnership concepts with major donors, companies, and potentially grant funders. Working in collaboration with our high value fundraisers, Research and Support and Influencing teams to create engaging and bespoke propositions.
You’ll be an excellent communicator, often translating complex and technical information to a range of audiences and stakeholders in multiple formats (e.g. proposals, presentations or web copy). Your exceptional relationship-building, influencing, and negotiation skills will enable you to interact effectively with stakeholders at all levels.
This is a rewarding role where you'll be supporting initiatives to deliver growth in high value fundraising, Philanthropy and Partnerships teams and assist in the development of long-term, mutually beneficial relationships with donors and partners.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.
We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.
Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 6th October 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. We’re running a two-interview stage process for this role. Currently first round interviews are scheduled for Wednesday 16th October and second stage interviews are scheduled for Tuesday 22nd October 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy. It will involve contributing to our long-term fundraising strategy and identifying new funding opportunities, as well as delivering a range of initiatives including sponsored events, appeals, and legacy campaigns.
We are seeking someone with a positive and ambitious approach towards fundraising challenges, bringing creativity and energy.
The post will be part of our integrated Communications, Fundraising and Advocacy team. As well as working closely with every other member of the team, it will also involve collaborating with our wider staff team, to effectively understand our funding needs and convey these to potential donors.
We are therefore seeking someone with excellent teamwork skills, who will bring new experience and expertise, while working effectively with colleagues to strengthen our fundraising.
JRS UK places high value on encouraging refugee participation in our fundraising, and the Senior Fundraising Officer will play a key part in ensuring this.
We are seeking someone with a proven track-record in fundraising. Much of our fundraising involves engagement with the Catholic community including parishes and religious orders. A good understanding of this landscape is therefore essential.
A strong knowledge of wider trends in fundraising and relevant regulations including data protection is also important.
We welcome and encourage applications from people with experience of seeking safety in the UK
The client requests no contact from agencies or media sales.
Do you want your job to feel exciting again? If you’re a highly motivated, experienced fundraiser looking for a new challenge in an ambitious and friendly team then look no further.
The individual giving team is responsible for driving sustainable growth through donor engagement, stewardship and acquisition. Could you be the newest member of our team? We are seeking an experienced Fundraising Marketing Officer to join us as we approach our centenary. The ideal candidate will have a proven track record in not-for-profit fundraising marketing and a passion for leveraging stories to drive fundraising success. This role requires a creative thinker, a data-driven approach, and a commitment to making a positive impact.
The successful candidate will join a busy, friendly, and capable team working to maximise the charity’s fundraising performance. We work with leading fundraising specialists throughout the UK to refine our approach and deliver outstanding results for one of the UK’s leading animal welfare charities.
Location
This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
Why become part of World Horse Welfare’s team?
Horses might be part of our DNA but they don’t have to be part of yours. World Horse Welfare has plenty of passionate equine experts already in situ, so provided you share our values of being realistic, compassionate and forward-thinking then you could be the perfect candidate.
We care about our people because they are the ones who enable us do achieve such good work. We invest in them, nurture them and listen to them to create a collaborative working environment where everyone feels valued.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare’s values are grounded in pragmatism and compassion as we strive to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production in marginalised communities worldwide.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for an ambitious fundraiser to join our Philanthropy team, capitalising on recent growth and with the chance to really make your mark. Your role is to engage influential and high-profile individuals and Trusts in the UK, connecting them to the difference they can make to thousands of men facing prostate cancer.
Providing the highest level of stewardship, you’ll ensure existing and new supporters feel valued, inspiring them to make five and six figure gifts, which will significantly improve the lives of men facing prostate cancer and their families. You’ll also harness the support of our enthusiastic and influential Trustees, Senior Volunteers and Leadership Team, involving them in ‘making the ask’, thanking, as well as attending events.
As a Philanthropy team, we work hard to support and motivate each other. We’re inclusive, enthusiastic, open, helpful and driven. We’re looking for someone who shares our passion to achieve success and work collaboratively.
What we want from you
You’ll have a strong team ethic, along with the enthusiasm and willingness to be flexible in achieving targets and outcomes. With experience of Major Donor and/or Trust fundraising and a proven track record of achieving five and six figure gifts, you’ll have outstanding persuasion, negotiation and communication skills, along with the ability to develop strong relationships with high-net-worth individuals, Trusts, Trustees and Directors.
You’ll be highly organised and adept at juggling multiple tasks and have the ability to balance management of existing donors while cultivating potential new supporters. You’ll be able to dive into the detail of individual engagement plans whilst keeping an eye on the big picture of the overall programme and how to achieve it so we can save more men’s lives.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.
We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.
Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 29th September 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Friday 4th October 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Concerned about the climate emergency? Keen to use your fundraising expertise to protect the planet for future generations?
We are looking for an experienced and inspired fundraiser to manage our individual giving supporter recruitment programme. As IG Supporter Recruitment Manager you will manage the programme, leading the development and implementation of the strategy to maximise the value of our donor recruitment activity.
Key Skills and Attributes:
This role requires a confident fundraiser with a solid grasp of all supporter recruitment channels and an understanding of retention and development channels.
You’ll need a track record of successful recruitment fundraising from individuals, with experience in donor recruitment or in direct marketing acquisition within the commercial sector.
Experience of driving effective direct marketing activity is essential, as is knowledge of fundraising compliance and best practise in line with evolving regulations.
The programme covers a diverse range of activities and techniques to recruit regular givers, cash donors and product donors, with a strong focus on digital platforms. This includes recruitment activity such as Meta paid social, Performance Max, paid search, and converting supporters to donors through post action asks and emails, as well as a testing programme for new activity. Additionally, this post would be responsible for optimising welcome journeys to improve retention, Value Exchange products, inserts, Out of Home and Connected TV.
Our supporter experience programme includes cash appeals, upgrade, reactivation, a biannual supporter magazine, cash to regular giving conversion activity, e-appeals and retention activity.
The Individual Giving programme has evolved hugely over the past few years, with a big increase in our digital activity and collaboration with campaign teams to create compelling and integrated plans.
Each Individual Giving Officer manages a selection of projects across recruitment or experience, rotating project management to support development and learning across the team.
The team:
The role is in the supportive and friendly Individual Giving (IG) team, which sits within the Income Generation directorate.
The IG team consists of eight roles:
· Head of Individual Giving
· Individual Giving Supporter Recruitment Manager
· Individual Giving Supporter Experience Manager
· Legacy Manager
· Individual Giving Officer x 4
The Supporter Recruitment Manager line-manages two Individual Giving Officers and works closely in alignment with the Supporter Experience Manager.
Closing date: Thursday 10th October 2024 (23:59)
Hours: Full time (30 hours over 4 days)
Location: Flexible across England, Wales and Northern Ireland
Salary: Regional £42,528 - £44,568, London £45,902 - £47,942 per annum (London salary applicable to candidates who are based in the London office a minimum of two days a week)
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.
The client requests no contact from agencies or media sales.
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities. As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.
We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies toprotect women’s and girl’s rights.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trust Consultant
Flexible working, Hybrid or Remote
**This role has now been filled however we are always keen to speak to candidates within the sector for future opportunites.**
The Talent Set is delighted to be working in partnership with a children’s charity to recruit a proactive and experienced Trust Fundraiser. This role will focus on enhancing fundraising efforts for a major refurbishment of one of their largest children’s hospitals. The successful candidate will play a key role in securing funds to support a significant renovation project that will introduce enhanced multi-functional spaces, improved accessibility, a comprehensive infrastructure upgrade, and a brighter, modernised environment designed to better support the families the charity serves.
If you have a track record of success in fundraising, a collaborative mindset, and the drive to help us seize new opportunities, we’d love to hear from you.
Key Responsibilities:
- Develop and write persuasive grant proposals and funding applications for identified opportunities.
- Engage with donors and funding bodies to build and maintain strong relationships, ensuring alignment with project goals and funding requirements.
- Research and identify additional funding opportunities to expand the project's funding base
- Collaborate with internal teams to gather necessary information and insights for crafting compelling narratives that effectively communicate the project's impact and needs.
Person Specification:
- Demonstrated success in securing funding from grant-giving organisations, with a strong track record in achieving financial targets.
- Experience in obtaining funding for major capital projects, showcasing the ability to manage large-scale funding initiatives.
- Exceptional written communication skills, with the ability to craft tailored messages for various audiences and stakeholders.
- Strong collaborative skills, able to work closely with the Appeal Project Team to gather necessary information and ensure the completion of high-quality applications.
- Keen attention to detail and the capability to manage multiple deadlines effectively, ensuring timely and accurate submissions.
To be considered, please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender.
We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Supporter Operations Officer
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.
About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations
About the Role:
In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends.
You’ll also:
- Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
- Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits
- Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures
- Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented
About you:
- Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance
- Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
- Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
- Experience of income processing and donor response handling
- Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
- High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
- Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
- Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
- Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday annually (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Are you passionate about performing arts and looking for your next role in fundraising and development? The Actors’ Benevolent Fund (ABF) has exciting ambitions for the future and we have created a new Head of Fundraising position to drive forward our plans.
This is a fantastic opportunity to bring your fundraising experience and make a mark in creating a brand new fundraising function for a charity with an illustrious history. Since our foundation in 1882, the ABF has been dedicated to supporting performing arts professionals in times of need – we continue to be there for talented professionals that bring joy and inspiration to so many.
You are likely to have developed your portfolio of fundraising skills over time in an arts and cultural sector charity and can demonstrate experience in securing fundraising income, particularly in securing five and six figure donations. You will join a small, friendly team based in London’s famous West End theatre district, responsible for providing support of over £1.5M per year to actors and stage managers. Now, as we begin a new strategic direction, our case for support is more compelling than ever. It is an exciting time to be joining the charity - our new strategy, ‘Acting for Impact’, has a bold ambition to achieve meaningful change for the professional performing arts community - to help more people, in more ways - the Head of Fundraising will be central to achieving that.
This full-time role is based at our office in central London a minimum of three days per week, with some flexible working. The salary is within the range of £42,000 to £48,000, dependent on experience. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.
The application deadline is midnight on Monday 14 October, and interviews will be held on Tuesday 22 October at our offices in Adam Street, central London.
The client requests no contact from agencies or media sales.
We have a fantastic opportunity for a fundraising professional to join the Fundraising team. This is a remote role (must live in England or Wales), with the option to work from one of our VS offices, working 37.5 hours per week.
Are you passionate about fundraising? Do you want to make a meaningful impact on the lives of victims and survivors?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- £2,800 London weighting (if applicable)
- Enhanced sick pay allowances, maternity and paternity payments
- High street, retail, holiday, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression.
About this role:
This role is a remote role (must be in England or Wales) within a supportive and friendly team. As the Fundraising Officer for Community and Events you will:
- Support the delivery of a successful fundraising plan that aligns with Victim Support's vision, mission and values.
- Implement and support impactful activities associated with our Community, Fundraising Events and Individual Giving income streams.
- Develop, advertise and recruit fundraisers into a calendar of third-party events.
- Provide excellent supporter care by offering support, guidance and fundraising materials to cultivate long-term relationships.
- Write and design engaging fundraising communications such as newsletters, appeals, articles, case studies and thank-you correspondence.
- Encourage and facilitate effective fundraising activity by our staff and volunteers outside the Fundraising Team.
We are looking for someone who has:
- Experience in setting and successfully meeting goals
- Good written and verbal communication skills, with the ability to communicate with different audiences
- Strong interpersonal skills with the ability to create and maintain relationships with a diverse range of stakeholders
- Good organisational skills; ability to work under own initiative, flexible and able to prioritise effectively
- Good IT skills, including Microsoft Word, Excel, PowerPoint, databases and a familiarity with social media
Ideally, you will have previous experience working in a fundraising or communications related role, and have a good working understanding and knowledge of the charity sector and available funding sources; however, this is not a requirement.
Please see attached job description and person specification for further details.
Interviews for this role will take place w/c 21 October 2024.
About us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date
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