Age Uk Jobs in Merton

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

You will be responsible for ensuring accurate processing and recording in accounts and administrative matters, processing invoices and performing bank reconciliations. You will also work with colleagues in The King’s Foundation ensuring compliance with policies and procedures of The King’s Foundation.

This role offers the opportunity to grow and develop within The King’s Foundation. As you become more familiar with our financial processes and systems, there will be opportunities to take on greater responsibility, including involvement in more complex financial tasks and projects. You will have the chance to work closely with senior members of the finance team, gaining valuable experience and insights into the wider financial operations of the organization.

Head of Engagement (Full-time, all year round)

Sevenoaks School Foundation is currently seeking to appoint a Head of Engagement (Full-time, all year round).

We are looking for someone who can demonstrate strong leadership experience as well as having experience in developing engagement and value for a specific community or customer base. The successful candidate will have good knowledge of fundraising practices with a proven ability to demonstrate initiative to identify new opportunities and resolves challenges. 

Please see Job Description for full details about the role.

Please Note

For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.

For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.

To be considered, you will need to complete the full application form and also attach an updated CV.

The closing date for applications is 14/11/2024 at 9:00am and the first stage interviews will take place on 20/11/2024. The School retains the right to interview suitable applicants and appoint before the deadline.

At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.

Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

The Henry Smith Charity is one of the UK's largest independent grant makers, with a mission to tackle social and economic exclusion and help individuals and families facing adversity to thrive. As one of the oldest endowments in the UK, we distribute around £40 million annually to organisations that work to create positive, long-term change. 

Ahead of launching our new strategy in 2025, we are looking to address the UK’s most complex social issues, including tackling disparities in equity, safety and justice across areas such as employment and opportunities, education and early years, migration and asylum and domestic abuse. 

We are now looking to recruit three new Programme Directors with specialisms in these themes to drive forward an approach that maximises impact, influence and systems change.

The Henry Smith Charity 
Programme Director – Transitioning into Adulthood
London/Hybrid 
Circa £80,000 per annum 

We are seeking an experienced and visionary Programme Director to lead our Transitioning into Adulthood team, overseeing a critical funding priority that focuses on improving outcomes for young people as they move into adulthood. Initial priorities identified include young people leaving care, young people at risk of exclusion from school, young people with learning disabilities and LGBT young people.

You will play a key role in driving forward our ambitious 2025 strategy, working collaboratively with grantees, partners, and other funders to ensure that our grant-making has the greatest possible impact. 

As Programme Director, you will lead a dedicated team and manage an annual budget of approximately £10 million. You will take an externally focused, relational approach, building partnerships and working closely with stakeholders across the sector, including policy makers, researchers, and delivery organisations. You will ensure that our grants are impactful, fair, and aligned with the strategic goals of The Henry Smith Charity. 

We are looking for a candidate who has: 

• Significant experience in working with organisations supporting young people.
• A strong understanding of effective interventions and the current policy landscape affecting young people
• Proven leadership experience, including managing teams and complex projects 
• A track record of fostering partnerships and driving collaboration with external stakeholders 
• An entrepreneurial spirit and a passion for driving positive, sustainable change 

If you are passionate about improving outcomes for young people, and have the leadership experience to take forward a vital area of work, we encourage you to apply. 

Henry Smith Charity welcomes applications from people with a wide range of backgrounds and experience including people with disabilities, those from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds. 

At Prospectus we invest in your journey as a candidate and we are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.    

For further information, please visit our dedicated recruitment website by clicking 'Apply via Website'

Recruitment Timetable  
Deadline for applications:   Wednesday 20th November 2024  
Interviews with Prospectus:   28th November – 9th December 2024   
Interviews and engagement meetings with Henry Smith Charity:   11/12/13th December 2024  

Are you an inspiring and compassionate leader who wants to make a tangible difference to people affected by rare bone marrow failure? The Aplastic Anaemia Trust (AAT) is seeking a dynamic CEO to guide our organisation into its next chapter, deepening our impact and driving progress towards a cure for aplastic anaemia.

About Us

The Aplastic Anaemia Trust is the UK’s only charity focused on aplastic anaemia and related rare bone marrow disorders. Aplastic anaemia is a rare, serious blood disorder where the bone marrow fails to produce enough blood cells. This can lead to fatigue, infections, and excessive bleeding, requiring urgent medical treatment. Our mission is to enable life-saving research, provide expert support, and build community networks for those affected. We are small but ambitious, working closely with clinicians, researchers, and patients to ensure people can live fulfilling lives despite their condition.

The Role

As CEO, you will lead our dedicated team, oversee the delivery of our strategic goals, and act as the public face of the charity. You will work directly with the Board of Trustees, the clinical community, and key partners to shape the future of the AAT. From leading high-level strategy to engaging with our warm and passionate patient community, this role offers both challenge and reward.

Key details:

• Role: Chief Executive Officer (CEO) of The Aplastic Anaemia Trust

• Salary: £65,000 per annum

• Contract: permanent, full time

• Location: Remote (UK-based)

Key Responsibilities

• Lead the development and delivery of AAT’s strategic plan and business objectives.

• Foster relationships with clinicians, researchers, donors, volunteers, and beneficiaries.

• Serve as an ambassador for AAT, representing the charity across healthcare, research, and fundraising sectors.

• Provide leadership to a small but expert remote-working team, ensuring effective collaboration and empowerment.

• Drive sustainable growth and innovation, ensuring financial health and strategic impact.

About You

We are looking for someone with strong leadership experience, ideally from the charity, health, or social care sectors, but most importantly, a passion for our mission. You will have:

• A proven track record in leadership and strategy development.

• Excellent relationship-building and communication skills.

• Experience in fundraising, organisational growth, and stakeholder management.

• An understanding of or lived experience with serious or rare diseases is a bonus, but not essential.

What We Offer

• Salary: £65k per annum

• 34 days annual leave, including bank holidays (pro rata for part-time)

• Remote working with bi-annual in-person staff events

• Pension contribution up to 5% and Death in Service insurance

• A supportive, inclusive work culture that values flexibility and work-life balance

If you’re ready to lead a dedicated charity that’s making a real difference, we’d love to hear from you. To receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive at harrishill co uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.

Closing date for applications: 9am Thursday 14th November 2024.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Henry Smith Charity is one of the UK's largest independent grant makers, with a mission to tackle social and economic exclusion and help individuals and families facing adversity to thrive. As one of the oldest endowments in the UK, we distribute around £40 million annually to organisations that work to create positive, long-term change. 

Ahead of launching our new strategy in 2025, we are looking to address the UK’s most complex social issues, including tackling disparities in equity, safety and justice across areas such as employment and opportunities, education and early years, migration and asylum and domestic abuse. 

We are now looking to recruit three new Programme Directors with specialisms in these themes to drive forward an approach that maximises impact, influence and systems change.

The Henry Smith Charity 
Programme Director – A Safer Future 
London/Hybrid 
Circa £80,000 per annum 

We are seeking an experienced and visionary Programme Director to lead our Safer Futures team, overseeing a critical funding priority that focuses on improving outcomes for:

1. People leaving prison
2. People exiting the asylum and migration system
3. People who have experienced domestic and sexual abuse 

You will play a key role in driving forward our ambitious 2025 strategy, working collaboratively with grantees, partners, and other funders to ensure that our grant-making has the greatest possible impact.

As Programme Director, you will lead a dedicated team and manage an annual budget of approximately £10 million. You will take an externally focused, relational approach, building partnerships and working closely with stakeholders across the sector, including policy makers, researchers, and delivery organisations. You will ensure that our grants are impactful, fair, and aligned with the strategic goals of The Henry Smith Charity. 

We are looking for a candidate who has: 

• Significant experience of working in at least one of the following areas:
  •  Prisons and criminal justice
  •  The asylum and migration system
  •  Sexual and domestic abuse sector

• A strong understanding of effective interventions and the current policy landscape in this field 

• Proven leadership experience, including managing teams and complex projects 

• A track record of fostering partnerships and driving collaboration with external stakeholders 

• An entrepreneurial spirit and a passion for driving positive, sustainable change 

If you are passionate about improving outcomes those seeking a safer future and have the leadership experience to take forward a vital area of work, we encourage you to apply. 

Henry Smith Charity welcomes applications from people with a wide range of backgrounds and experience including people with disabilities, those from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds. 

At Prospectus we invest in your journey as a candidate and we are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.    

For further information, please visit our dedicated recruitment website by clicking 'Apply via Website'

Recruitment Timetable  
Deadline for applications:  Wednesday 20th November 2024  
Interviews with Prospectus: 28th November – 9th December 2024   
Interviews and engagement meetings with Henry Smith Charity: 11/12/13th December 2024  

Quality Assurance Manager (Clinical Trials)

Location: Hybrid – the role is based in High Holborn, London with some homeworking
Salary: £54,369 - £61,339 dependent on experience
Type of contract: Permanent
Hours: Full-time or part time (minimum 0.6 FTE) will be considered for this role, please outline your preference in your covering letter
Contract start: As soon as possible

The Intensive Care National Audit & Research Centre (ICNARC) is a small, independent, nationally and internationally respected, scientific, not-for-profit organisation (c60 staff), that uses accurate data to help improve the quality of critical care through audit, research and education, conducted with and in the interests of patients and those who care for them.

About the role

This is an exciting opportunity for a Quality Assurance Manager to join an innovative and independent Clinical Trials Unit (UKCRC fully registered) and help to deliver high-quality research in a unique and challenging setting. You will be key to helping us to successfully set-up and deliver an exciting new adaptive platform trial in paediatric intensive care as well as and helping our unit adapt ahead of conducting a phase II drug trial in critically-ill adults. You will ensure best practice, identify risks and mitigation strategies enhance local Standard Operating Procedures, interpret regulatory and audit requirements and provide guidance, training and support for clinical researchers and trial teams. The post will also involve leading in audits along with preparation for MHRA inspections.

What you will need to succeed

The Applicant must have clinical research experience and experience of conducting managing, auditing or monitoring according to the principles of Good Clinical Practice. A sound knowledge of Good Clinical Practice guidelines, the UK Policy Framework for Health and Social Care Research, the Data Protection Act and the Medicines for Human Use (Clinical Trials) Regulations 2004 and its amendments is essential.
The successful candidate will have excellent interpersonal, team working and organisational skills together with a high level of attention to detail. They must be able to work independently with a strong problem-solving ability. The ability to relate to and communicate clearly, sensitively and effectively with people from a variety of professional and personal backgrounds are also essential.

What you’ll get in return

In return, you will receive salary of between £54k and £61k working for a well-established scientific organisation in the centre of London and a benefits package including:

- 25 days holiday per year, increasing with length of service;
- flexible working;
- interest-free season ticket loan;
- life assurance and wellbeing support;
- enhanced pension scheme;
- enhanced sick pay;
- enhanced maternity/adoption pay;
- employee assistance programme;
- support with further academic/professional development.

How to apply

Please read the job description for the role. The person specification sets out the skills and experience we are looking for. Apply with a cover letter (no longer than 2 sides of A4) setting out your suitability for the role and a current CV.

No agencies.

Interviews will be held on a rolling basis, and the advert will be closed early if an appointment is made prior closing date.

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."

REF-217 669

Governance and Planning Manager

Location: Hybrid – Minimum 2 days per week in Head Office in Cheam, Surrey
Contract Type: Permanent,
Hours: 35 hours per week (part time, 4 days considered)
Salary: £40-£45,000 per annum

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We are now recruiting for a Governance and Planning Manager, a key role in ensuring that the Charity has robust plans and monitoring systems in place to drive progress and impact. You will also, crucially, help us to ensure that our high-profile trustees are supported effectively.

Reporting to the Director of Finance, the Governance and Planning Manager will be working with colleagues across the organisation to provide guidance on trustee governance and business planning. You will be demonstrating your experience of project management and helping to bring together our diverse and dedicate teams to support collaboration and a ‘one Charity’ approach.

To be successful in this role, you’ll be organised with strong attention to detail and ideally be qualified in a project management discipline, although we’ll also consider candidates with demonstrable experience in lieu of a qualification. You'll be an excellent minute-taker with strong report writing and planning skills.

You will also have strong influencing and interpersonal skills, able to build accountability across individuals at all levels the organisation to meet our collective targets and objectives.
This is an exciting time to join the Charity as we seek to embed our presence as a UK-wide charity. If you would like to be a key member of our team, then we would like to hear from you today!

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 5pm on 22 November 2024.

First stage interviews will be held in person in our head office in Cheam, Surrey on 2 or 4 December. Please let us know in your covering letter if either of these dates would be difficult for you or if you need any adjustments to enable you to perform to your best at interview.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

We are now recruiting for a Governance and Planning Manager, a key role in ensuring that the Charity has robust plans and monitoring systems in place to drive progress and impact.

You may also have experience in the following: Governance Co-ordinator, Corporate Governance, Governance Coordinator, Governance Assistant, Executive Assistant, Governance Administrator, Assistant Company Secretary, Junior Company Secretary, Graduate Company Secretary, Governance Officer, Governance Planning, Planning Management etc.

REF-217 641

The deadline for applications is Sunday 3rd November 2024.

Location:UK, Egypt, oPt, Lebanon 

Location type:Hybrid

Reporting to: Director of Finance and Operations

Annual salary: £66K GBP (UK), $50K USD (Lebanon), 232K ILS (oPt), $45K USD (Egypt)

Contract type: Permanent

Working hours: Full-time (35 hours)

Manages: 1

Candidate level: Senior Management

MAP’s Mission

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory (oPt) and Palestinian refugee camps in Lebanon.

Job Purpose

The Deputy Director: Supply Chain & Logistics will be responsible for overseeing the organisation’s goals and strategy related to supply chain management, procurement, and logistics to ensure these functions best support MAP’s mission.  With the organisation currently experiencing a period of growth in both headcount and scale of operations, the role will be key in enhancing logistics capabilities, supporting expansion efforts, and maintaining consistency in supply chain and logistics practices across multiple regions. This new role will be crucial in managing and optimising supply chain operations across multiple countries and regions, aligning logistics strategies with organisational objectives, and ensuring efficient and secure delivery of medical and other supplies within a complex humanitarian crisis.

Duties and key responsibilities

Leadership, Collaboration & Line Management

· Support the Director of Finance and Operations through preparation for and reporting to governance meetings.

· Participate actively as a member of the Leadership Team.

· Provide leadership, direction, training, and motivation as appropriate to the Procurement & Logistics Manager, and working with the directors of MAP’s overseas offices, to the relevant local procurement, finance, audit, security and logistics staff.

Supply Chains and Procurement

· Oversee MAP’s supply chain strategy to deliver efficient and timely support to field offices within an ever-changing humanitarian crisis.

· Embed logistics strategies to ensure the timely and efficient delivery of humanitarian aid including medical supplies, essential goods and other supplies and materials, while navigating complex and unstable environments.

· Oversee and monitor all the procurement processes and commitments to source goods in compliance with organisational policies and donor guidelines, ensuring cost-effective purchasing, quality control, and ethical standards.

· Manage and grow relationships with local, regional and international suppliers, transport providers, insurers, and partners to secure reliable supply routes and mitigate risks related to border crossings, roadblocks, and security threats.

· Analyse supply chain data and assess trends related to demand, transportation routes, supplier performance, and security conditions to inform strategic decision-making and anticipate future needs.

· Have oversight of each of MAP’s warehouses and distribution centres to ensure proper storage, inventory control, and the safeguarding of supplies against theft, damage, or diversion in high-risk areas.

· Ensure all logistics operations comply with local laws, international regulations, donor requirements, and internal policies while developing contingency plans and risk mitigation strategies for emergencies or sudden changes in the security situations.

· Work closely with the People and Culture, Programmes, and Advocacy teams in the deployment of staff, contractors, emergency medical teams and delegations, including managing travel, accommodation and subsistence for deployed and inbound staff.

· Work alongside each country offices’ finance staff to monitor supply chain needs, enable effective risk management, ensure timely supplier payments to optimise resource allocation.                                                                                              

Risk Management

· Risk management – manage strategic and operational risks supply chain and procurement areas working with the Head of Internal Audit & Compliance.

· Maintain insurance policies across all MAP offices to ensure appropriate and adequate risk mitigation and meet statutory requirements.

Person Specification

Experience

· Relevant recognised qualifications in Supply Chain Management, or a related field.

· Substantial experience in providing humanitarian aid in conflict zones, or a similar field.

· Strong background in supply chains, procurement and logistics within the NGO sector within a regional or international setting.

· Experience working in conflict and high-risk security environments with complex supply chains across multiple countries.

· Strong background in sourcing, negotiating, and managing relationships with local and international suppliers to secure cost-effective and high-quality goods.

· Ability to analyse market data and information, evaluate options and to think and plan logistics and supply chains strategically.

· Experience with working in a diverse and multi-cultural environment, including ability to recognise and address challenges arising from working in occupied zones.

Skills and abilities

· Ability to undertake a complex management role in an international organisation.

· Ability to work collaboratively with diverse teams and build positive workplace culture under challenging conditions.

· Flexibility and adaptability to respond to changing circumstances and urgent needs in occupied areas.

· Proven ability to negotiate and handle situations with diplomacy.

· Excellent interpersonal and communication skills.

· Fluent in spoken and written English required.

· Excellent IT skills, including experience of using Office 365 software.

· Solution-focused approach, ability to work under pressure.

Knowledge

· An appreciation of the political complexities in the Middle East region, of the Israeli-Palestinian conflict and of the position of the Palestinian refugee population in regions where MAP operates.

Personal attributes and other requirements

· Commitment to MAP’s mission, services, and the right to health.

· Support and promote diversity and equality of opportunity in the workplace.

· Work collaboratively with others in all aspects of our work.

· Willingness to work flexibility during busy periods and in emergencies.

· Be flexible and perform other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.

· Abide by organisational policies, codes of conduct and practices.

· Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.

· Commitment to the values and ethos of MAP.

· Prepared and able to travel frequently occasionally to Egypt, Lebanon, the occupied Palestinian territory, and Israel.

Terms and Conditions

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

This is a new role, and a review of the job description will be undertaken in early 2025 or earlier if required.

The deadline for applications is Sunday 3rd November 2024.

Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Senior IDVA:

Youth Realities is a youth and survivor-led charity based in Barnet, addressing teenage relationship abuse through creative education and specialist, survivor-centred support.

Youth Realities aims to: 

• Reduce abuse within teenage relationships 

• Increase awareness of teenage relationship abuse through education

• Empower young people’s personal development & growth

• Provide advocacy and trusted support for young survivors

Our vision is a world where young people live free from relationship abuse and violence. Our mission is to end relationships abuse by working with young people to provide specialist spaces for prevention, intervention and healing.

Sevenoaks School is currently seeking to appoint a Prospect Research Manager (Full-time, all year round).

We are looking for someone with a working knowledge of prospect research or screening individuals, companies, foundations or organisations for ethical and reputational risk. The successful candidate must have experience and/or understanding of fundraising prospect research or undertaking research in a professional or academic capacity with strong organisational skills and attention to detail as well as having to work to deadlines and under time pressure.

Please see Job Description above for full details about the role.

Please Note

For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.

For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.

To be considered, you will need to complete the full application form and also attach an updated CV.

The closing date for applications is 27/11/2024 at 09:00am and first stage interviews will take place on 04/12/2024. The School retains the right to interview suitable applicants and appoint before the deadline.

At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.

Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

Community Coffee Shop Supervisor, to serve customers and maintain high standards in SCT x Paper and Cup. 

Role and responsibilities

• Greet Customers in a warm, friendly and welcoming manner
• Always maintain excellent customer relations with clear communication
• Brew excellent coffee and beverages including ‘latte art’
• Prepare orders to customers specifications
• Maintain excellent level of hygiene in food preparation and service areas
• Ensure high level of personal hygiene and appearance (including the wearing of protective clothing at all times)
• Comply with Health and Safety regulations
• To follow the SCT x Paper and Cups policies and procedures
• Follow cash handling procedures, policies, use of the cash register and ability to ‘cash up’ at the end of your shift as and when required
• Perform cleaning tasks per the rota
• Report any machine faults to the manager
• Ensure all comments and complaints are raised to the Manager
• Carry out other duties as may reasonably required
• In consultation with the Shop Manager, sell donated stock and receive donations, storing appropriately for processing
• Maintain stock levels of donated goods ensuring a quality retail offer in the shop
• To be willing to cover at other shops when, and if, necessary

Additional benefits:

• BUPA Employee Assistance Programme 
• BUPA Wellbeing plan
• Cycle to work scheme
• Season ticket loan
• 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent)
• Contributory Pension Scheme with employer contributions of 5% 
• Training and development opportunities

OUR VISION: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success 
OUR MISSION:  To prepare talented students from underserved and underrepresented backgrounds for career success. 
OUR VALUES:  We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

There are talented young people from ethnic minority or low socioeconomic backgrounds with the potential to thrive in top industries. And firms are looking for them. 
We identify, inspire, and train our candidates to connect them with our sponsor firms where they can launch successful careers. 

At the start of their careers, our candidates join our professional network of alumni both tapping into and contributing to this community of knowledge, experience, and contacts. 
SEO London was launched in 2000 and has subsequently delivered two decades of transformative leadership in the UK workplace diversity and inclusion segment. Today, over 14,000 diverse students and professionals are registered with SEO London, benefiting from sponsorship and engagement opportunities with over 120 blue chip firms across financial services, corporate law, consulting, technology, engineering, and corporates. 

Overview

Sponsors for Educational Opportunity (SEO London) is looking to hire an HR and Operations Manager, reporting to the Chief Operating Officer.

Team:  Operations 
Location:  41 Great Guildford Street, London SE1 0ES

We offer flexible and hybrid working but office-based work is required from all staff on a regular basis. For this role we require the post-holder to be in the office min. 3 days per week, at least at the outset.

Reports to:  Chief Operating Officer
Line Management: Senior HR and Operations Officer 
Term:  Permanent Role 
Ideal start date:  ASAP 
Salary: £38k - £46k depending on experience

This is a full-time role but we are open to flexible arrangements.

Role Description

The HR & Operations function at SEO London has grown significantly in recent years, with a strong foundation now in place. This is an exciting opportunity for a new HR & Operations Manager to build on this progress and shape the next phase of our development. With recent growth and a focus on nurturing a positive culture, this role offers the chance to make a real impact and drive continued success within a dynamic and purpose-driven organisation.
 
The role is to oversee and continuously improve the delivery of HR Strategy and operations in line with SEO London's mission, values and strategic objectives. In addition, this role will oversee organisation-wide operations.
The post-holder will: 

• Further develop and execute a People plan that supports the achievement of the charity’s strategic objectives and an engaging and inclusive work environment
• Ensure that all policies and procedures align to SEO London’s vision and mission and the necessary regulatory and legal standards 
• Support a culture that is focused on employee engagement and continuous improvement including giving and receiving feedback 
• Support managers in attracting and retaining staff who have the necessary motivation, values, skills and tools to deliver
• Provide line managers and staff with HR advice in confidence 
• Be focussed on efficient and cost effective operational and service delivery across SEO London
• Execute ‘business as usual’ HR administration including monthly payroll and management of appraisal processes
• Lead or support strategic projects such as SEO London’s Learning and Development Plan, internal communications via SEO London’s intranet and continuous improvement of our recruitment and onboarding processes
• Line Management, currently of a full-time Senior HR and Operations Officer

Accountabilities

HR Strategy and People Plan 

• Full accountability to design and align the annual People agenda to the strategic needs of SEO London, working closely with the Chief Operating Officer 
• Compilation and use of HR data to inform planning and decision making 
  Regular review of HR policies, procedures, pay and benefits to make sure these are in line with current regulation  
• Provision of advice and support re. organisational design and development  
• Internal reporting to Executive Leadership Team (ELT) and via an organisational dashboard 

Employee Engagement and Wellbeing, and Diversity, Equality and Inclusion (DEI) 

• Responsibility for developing and overseeing the engagement strategy for SEO London’s staff team 
• Planning, execution and analysis of staff surveys, communication of insights and planning and execution of follow-up actions  
• Design and delivery of culture building activities to support employee engagement and well-being e.g. team away days, oversight of staff-led wellbeing committee  
• Responsibility for designing and embedding DEI policy and initiatives in conjunction with the ELT and other senior leaders 
• Responsibility for providing employment advice and counsel and managing the risk of staff team attrition  

Learning and Development and Performance Management 

• Execution of a robust and future-focused talent development, performance management, and learning strategy that supports staff members’ ongoing learning and performance
• Identification of skills gaps and internal and/or low-cost solutions/training to meet needs
• Continuous improvement of regular performance management, talent management and succession planning and execution 

Employee Relations

• Advice and support to Senior Managers regarding employee relations issues 
• Lead responsibility for management of employee relations issues, as agreed with the Chief Operating Officer 

Recruitment and Onboarding 

• Identification of recruitment needs and plans alongside hiring managers with focus on filling skills and experience gaps where necessary, internal progression opportunities and cost-effective hiring processes 
• Design and execution of an effective and efficient candidate experience 
• Execution of competency-based assessment and selection 
• Embedding of DEI and Safeguarding measures into recruitment processes 
• Continuous improvement of onboarding plans and processes, working closely with managers to ensure high quality new starter induction 

Employee Reward 

• Responsibility for sourcing and analysing regular market data to inform renumeration 
• Responsibility for delivering a competitive and attractive salary, pension and benefits programme 
• Responsibility for managing a fair and transparent salary review process focused on providing incentives for good performance and fair pay 
• Responsibility for payroll and associated processes 

Operations 

• Responsibility for regular review of SEO London’s suppliers, working closely with the Finance team 
• Lead responsibility for some supplier relationships, including those connected to SEO London’s offices 
• Maintenance, curation and regular review of organisation-wide policy and procedures ensuring adoption across the organisation and alignment with accepted good practice and regulations 
• Accurate record keeping in line with SEO London’s data protection policies and procedures 
• Governance administration including scheduling and taking minutes at Board and sub-committee meetings and support to the Chief Operating Officer on all matters relating to SEO London’s governance 

Line Management 

• Line management as required (currently one team member), including goal setting, performance management, support with planning and execution of tasks, identification of learning and development opportunities and accountability for report’s outcomes and outputs. 

Required qualifications

• University degree (any discipline)
• HR qualification (minimum CIPD Level 5)

Skills and experience of: 

• Analysing and using data to inform planning 
• Designing and executing a people strategy 
• Project management and process improvement (start to finish) 
• Creating and curating policies 
• Creating and executing Learning & Development plans 
• Managing employee reward and benefits 
• Recruitment and onboarding including planning, assessment, selection and process management 
• Microsoft (Outlook, Word, Excel, PowerPoint and SharePoint) including ability to create spreadsheets, run and analyse pivot tables in excel and create quality PowerPoint presentations 
• HR technology including HRMS and applicant tracking systems (Personio preferred by not essential) and payroll system/s 
• Operations and supplier management 
• Internal communications 
• Event management 

Knowledge of: 

• UK Employment Law 
• The HR life cycle 
• Wellbeing and DEI practices 
• Knowledge of Salesforce desirable but not essential 
• Understanding of coaching and mentoring practices 

Behaviours: 

• Influencing and engaging, and excellent relationship management across all levels of an organisation 
• Excellent written and verbal communication  
• Tact, diplomacy and integrity 
• Highly organised 
• A deep understanding of equity, diversity and inclusion to foster a positive organisational culture 

What we offer?

• Salary: from £38-46k, depending on experience 
• Annual Leave: 28 days + Bank Holidays 
• Enhanced Family Friendly Policy
• Flexible working - 3 days in the office 
• Benefits: Employee Assistance Programme, Private Health Insurance, Discount to Nuffield Gyms via Private Health Care and many more…

Closing date for applications

Timeline:  

• Closing date for applications: 18 October at 12 noon 
• Shortlisting: 18 October 
• First interviews: 21-24 October or sooner as possible 
• Second interview, with task/presentation: 25 October or sooner as possible 

If you are interested in this opportunity, please apply as soon as possible.  We are reviewing applications on a rolling basis. 

Equal opportunities Statement

As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against based on race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, other protected characteristic, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Safeguarding

All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.

Southall Community Alliance is a charity that has been working in Southall for over 30 years. We are now looking to recruit an ambitious and energetic Community Energy Adviser to support Southall’s economically disadvantaged residents and introduce home energy-saving advice to vulnerable residents.

Southall is home to many diverse communities for whom English is a second language, so the post will involve arranging activities to raise awareness of energy saving measures and improve domestic gas safety.

Part of this role will involve outreach work to connect with isolated residents through shared events and training that helps them deal with cost of living pressures.

This is an 18 month fixed term contract, funded by Cadent Gas Ltd.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Salary: £24,000 per annum (FTE salary = £30,000)

Hours : 28 hours per week (4 days per week)

Duration: 18 month fixed term contract

Location : Southall Town Hall, 1 High Street, Southall, UB1 3HA

Holiday entitlement : 20 days per annum Reports to : SCA Director 

Main Duties:

1. Arranging domestic gas safety and home energy advice sessions
2. Deliver carbon monoxide awareness outreach sessions with community groups
3. Developing and updating web portal with energy efficiency and gas safety advice and co-ordinating with other provision
4. Arrange ‘energy zones’ connecting residents at large faith events with energy efficiency information and signposting
5. Arranging community activities that promote social interaction and energy saving advice
6. To arrange healthy cooking and slow cooking classes for low income residents
7. Establish and service a network of community groups able to help families facing energy crisis and energy related issues
8. Gather monitoring data and produce progress reports and work summaries
9. Recruit and train volunteers to assist with project delivery
10. To attend meetings and prepare agendas, minutes and other relevant materials
11. Attend training courses and sessions as may be required
12. To carry out other duties as may be assigned by the Director, from time to time

Person Specification:

1. Have at least one year of experience of working with organisations and people from Black & Minority Ethnic (BAME) communities
2. Understand how to engage a diverse range of residents and stakeholders
3. Showing empathy with and experience of working with diverse and deprived communities to tackle financial barriers and challenges
4. Experience of customer facing roles and delivering community events and outreach activities to BAME organisations
5. Experience of arranging and delivering training for organisations
6. Ability to recruit, train and supervise volunteers
7. Proficient in the use of Microsoft Office package Word, Excel, Power Point and Outlook
8. Understanding of GDPR and other regulatory compliance issues that affect data management and utilisation
9. Must have excellent interpersonal and communication skills
10. Experience of producing publicity materials
11. Experience writing content for websites, reports, newsletters and social media platforms
12. Experience of securing funding and resources to support operational delivery
13. Ability to work independently with excellent organisational skills
14. Knowledge of a community language would be desirable

Closing date : Friday 15th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024