Advisor jobs
Do you have the expertise to manage complex legacy cases and want to make a meaningful impact?
At Guide Dogs, we are looking for two dedicated Legacy Case Officers to help people with sight loss live the life they choose. In this role, you will provide an accurate and efficient service to process legacies, ensuring they are handled in line with legislation, policy, and best practice. By using your skills, you will contribute to one of our most important income streams, supporting our work in transforming the lives of people with sight loss.
You’ll manage a diverse caseload of pecuniary, residuary, and life interest legacies. You will correspond professionally and sensitively with personal representatives, professional advisers, charity co-beneficiaries, and other stakeholders to resolve legacy cases effectively. Your role will involve preparing briefing notes for Trustees, managing estate and trust account reconciliations, and ensuring that taxes, including Capital Gains, Income, and Inheritance Tax, are handled correctly, safeguarding Guide Dogs’ interests. You’ll also protect Guide Dogs’ position when property or land is involved, securing necessary valuations to achieve the best possible value. Additionally, you will stay up to date with changes in probate, tax, and trust law, ensuring your approach is always in line with the latest regulations and practices.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This role will be based on site at our Reading Hub in Burghfield, working closely with the Legacy Team. You'll be working 28 hours per week. We are looking for you to attend the office at least 2/3 days per week, you will be required to complete a full day on Tuesday to attend a team day, there is flexibility to work your remaining hours across the week.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
Shortlisting will take place week commencing 28/04/25 with interviews taking place week commencing 05/05/25 in person at our Reading Hub.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Registered Charity
More than 1000
The client requests no contact from agencies or media sales.
Thank you!
The Youth Endowment Fund
Senior Change Manager, Education
Reports to: Head of Change for Education
Salary: £51,300 per annum, depending on experience
Location: Central London or Hybrid*(see below)
Contract: (2-year fixed term – potential to extend)
Closing date for applications: Tuesday 29th April 2025 at 12pm
Interview dates: Week commencing 12th May 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of education. We need to inspire and connect with education leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.
Key Responsibilities
We are making good progress building the evidence of what works within and around education to reduce violence, including launching our new Education, Children and Violence Guidance in May 2024 which provides school, college and alternative provision leaders with five evidence-based recommendations to help prevent children’s involvement in violence. We also have our Toolkit, annual Children, Violence and Vulnerability Report and new implementation resources due next year. But the big risk is that we publish these resources and nothing changes. That’s where you come in.
Your role is to help us ensure more senior education leaders within schools, colleges and alternative provision settings use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. This will involve:
- Developing great relationships and partnerships with executive and senior leaders in education, making connections and building credibility and trust with the sector.
- Managing our new online digital self-assessment tool for sector leaders, driving awareness and engagement with education leaders and refining and optimising the system in collaboration with the software developers.
- Synthesizing and analysing data from the self-assessment tool, using findings to produce value insights reports for YEF and the sector.
- Creating implementation resources which respond to need and support education leaders to put evidence into practice.
- Continuing to develop a strong understanding of education practice and policy across England and Wales.
- Working out other effective ways to connect people with the evidence, then making those things happen, from regular virtual learning events to presentations.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
You are this sort of person:
- You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen.
- You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
- You understand the education sector. You really understand how schools, colleges and/or Alternative Provision settings tick. You have experience of working with/supporting senior and executive education leaders to facilitate change and improvement that improves the lives of young people. You might have previous experience of supporting a school to reflect on and adopt evidence-based practice.
- You are digital and data savvy. You have experience of working with data and systems to support evaluation, improvement and meaningful change.You have experience of translating complex information into plain writing and impactful visuals that everyone can understand.
- You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard.
- You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
- You have experience of developing resources which support schools/education settings. You understand and take a curious approach to learning about the needs of leaders from across the education spectrum. You are able to skilfully translate these insights into helpful resources and tools which support leaders to improve practice.
- You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
- You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.
- You understand young people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.
- You are committed to equality, diversity and inclusion.
You must have this sort of experience
- Delivering positive change within education: You have significant experience of working with education leaders to support the development and improvement or practice.
- Working as a senior leader within the education sector, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To Apply
Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by Tuesday 29th April at 12pm
Application Questions
- How have you successfully supported education leaders to improve their practice or leadership? Please be specific about the scale and context of your experience working with senior leaders in education settings.
- Describe your experience using data and digital tools to gather insights, inform decisions, and drive improvement in education. What data did you use, how did you present it, and what impact did it have?
- What personal and professional experiences shape your understanding of the education sector and its role in preventing youth violence?
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interview Process
This will be a one stage interview process. Interviews will take place the week of 12th May 2025
Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
- £1,000 professional development budget annually
- 28 days holiday plus Bank Holidays
- Four half days for volunteering activities
- Employee Assistance Programme – 24hr phone line for free confidential support
- Volunteering days - 4 half days per year
- Death in service - 4 times annual salary
- Flexible hours. Core office hours 10am – 4pm
- Financial support including travel and hardship loans
- Employer contributed pension of 5%.
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Registered Charity
51 - 100
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
Thank you!
The Youth Endowment Fund
Senior Manager - Area Leaders Programme
Reports to: Area Leaders Programmes Change Lead
Salary: £51,300
Location: Central London, Hybrid
Contract: 2-year fixed term
Application Deadline: 12pm on Tuesday 29th April 2025
Interviews: commencing the week of 12th May 2025
About the Youth Endowment Fund
We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.
In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to prevent children from becoming involved in violence. We’ll achieve this by finding out what works and building a movement to put this knowledge into practice. We do this by funding, evaluating and then spreading the very best work on reducing youth violence across England and Wales.
The Area Leaders Programme (ALP) is central to this mission. The ALP will transform how areas identify and support young people and places most vulnerable to violence, collaborate effectively, and deliver impactful interventions to better protect children from being drawn into violence. We are seeking an exceptional senior manager to help drive the next phase of the ALP, scaling from a successful pilot in four Local Authorities to broader implementation across England and Wales.
Key Responsibilities
The Senior Area Leaders Programmes Manager will be an essential part of the YEF Change team and will support the expansion and delivery of the Area Leaders Programme, ensuring its effectiveness in increasing evidence-based decision-making, commissioning, and multi-agency collaboration. You will provide direct operational oversight and stakeholder engagement to support local areas in reducing youth involvement in violence. Approximately 0.4fte of the role will be presenting YEF Toolkit evidence in both the ALP and across wider violence prevention networks supported by the YEF.
This will include:
Programme Management and Delivery
- Support the management of the expansion of ALP from four pilot areas to 10 new local authority areas from spring 2025.
- Support the development and refinement of frameworks, tools, and resources to support effective identification of the people and places most vulnerable to violence, evidence-based commissioning, effective case management, and multi-agency collaboration.
- Commission and manage contractual arrangements with external consultants secured to support ALP development and delivery.
- Manage robust monitoring and evaluation processes to assess the impact and inform continuous improvement of the programme.
- Manage programme resources effectively, ensuring projects are delivered on time, within budget, and to high standards.
Stakeholder Engagement and Collaboration
- Build and maintain strong relationships with local authorities, safeguarding partnerships, community safety partnerships, and other stakeholders.
- Represent YEF in discussions with partners and policymakers.
- Help facilitate collaboration across diverse stakeholders to align priorities, overcome barriers, and promote evidence-based approaches.
Capacity Building and Support
- Provide strategic and operational support to multi-agency teams, empowering them to embed effective violence prevention practices.
- Lead capacity-building activities, including workshops, coaching, training, and peer learning opportunities for local partnerships.
Presenting Toolkit evidence.
- You will present Toolkit evidence in talks and workshops and speak clearly and persuasively about Toolkit evidence, so that insights from our research lead to positive change. You’ll work with key stakeholders to identify areas of policy and practice that should be informed by Toolkit evidence.
About you
You are this sort of person:
- A passion for making a difference by keeping children safe from involvement in violence. You want to play a significant part in reducing the level of youth violence and see the value in an evidence-informed approach. You’ll know about the key issues and debates in preventing children and young people becoming involved in violence.
- You believe in the importance of using evidence to prevent violence and enjoy sharing evidence to inform others. You have a keen interest in learning from research, identifying key findings and sharing these insights with people working in various sectors and organisations. You tailor your style and content to ensure evidence is understood and used.
- Knowledge of crime or violence prevention. You might have worked closely with, or been a practitioner in, a youth offending team, policing, children’s services or youth work and might have previous experience of supporting a local partnership to develop their violence reduction strategy or reflect on and adopt evidence-based practice. You are aware of the current context, issues or challenges facing some of these sectors or agencies.
- You are fascinated about change and are experienced in making it happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
- You are comfortable with complexity and ambiguity, whilst being excellent at bringing clarity and structure. This may have been in the context of helping to develop/grow a new programme.
- You’re a critical thinker. You critically assess the quality, reliability and relevance of information and evidence. You consider different viewpoints, identify problems and make well-reasoned decisions.
- You write in a way that people easily understand. You have that rare skill of writing in plain English. You can summarise long or complicated reports and write in a way that everyone can understand.
- Excellent project and time management skills. You have the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.
- You’re good with people. You’re comfortable working with a wide range of people, including research experts, policymakers, practitioners, children and their families. You’re able to provide constructive challenges when required.
- You learn fast but remain humble. You are very quick at getting your head around things. You like learning and are good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
- A commitment to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
Travel
Due to the nature of the programme there is some national travel required within England and Wales. This is likely to be around twice a month, all travel costs can be reimbursed with flexibility for overnight stays if preferred.
To Apply
To apply, please send a CV and cover letter, and complete the monitoring form click on ‘Apply for this job’ button. Please submit your application by 12pm on Tuesday 29th April.
Interview Process
This will be a one interview process. Interviews will take place the week commencing 12th May 2025.
We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Additional Benefits Include
- £1,000 professional development budget annually
- 28 days holiday plus Bank Holidays
- Four half days for volunteering activities
- Employee Assistance Programme – 24hr phone line for free confidential support
- Volunteering days - 4 half days per year
- Death in service - 4 times annual salary
- Flexible hours. Core office hours 10am – 4pm
- Financial support including travel and hardship loans
- Employer contributed pension of 5%
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you.
We do not transfer your data outside the European Economic Area.
The people we are looking for do not discriminate and we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Registered Charity
51 - 100
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
Thank you!
Due to the exciting growth of our Supported Internship offer as part of Ambitious College, we are seeking two passionate and dynamic Job Coaches to join our team and deliver this vital programme at our internship host site, Amazon, in Weybridge, Surrey. This is a unique opportunity to make a real, lasting impact on the lives of autistic young people by helping them develop the skills and confidence to secure sustainable employment and gain greater autonomy.
About Us:
Ambitious College is dedicated to providing outstanding educational experiences that empower learners to thrive and succeed. Through our innovative Supported Internship programme, we help autistic young people transition smoothly into meaningful, paid employment by fostering independence and practical skills.
About the Programme:
Ambitious College, using the Project Search model, works with Amazon to support interns develop workplace skills. The programme runs from September for one academic year, with interns based at the workplace five days a week. Supported internships also benefit employers to learn what young people with additional needs can contribute and achieve.
As a Job Coach, you will play a pivotal role in our interns' journey towards paid employment and independent living. You'll have the chance to work closely with our interns, providing on-the-job coaching and implementing improvement strategies tailored to their unique needs and aspirations.
What makes this opportunity truly exciting is our young people have a wide range of opportunities to learn and develop, each internship is crafted to match the individual's talents and interests, fostering a supportive environment where growth and achievement are celebrated.
Why join us?
- The role itself is very rewarding both through the freedom of creativity and seeing first hand, our learners develop and progress through their goals and aspirations.
- Excellent CPD including a wide-range of in house and external training courses.
- You will have the support of a wider Transdisciplinary Team that includes full-time Occupational and Speech and Language Therapists as well as BCBA qualified Behaviour Analysts.
- Competitive annual salary paid over 52 weeks and excellent salary progression within the role.
- Cycle to work scheme up to £5000.
- Season ticket loans.
- Employee Assistance Programme, to help you balance your work, family, and personal life.
- Access to physiotherapy.
We are committed to investing in our people and their talent. We make sure every single person is clear about their role, and has the tools, knowledge and learning they need to perform well and make a difference.
Start date: June 2025
Closing Date: Monday 21st April 2025 at 11.59pm
Candidates informed of outcome of application: Thursday 24th April 2025
Interview Date: Thursday 1st May 2025
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
At Sedulo we are building a world-class team to deliver our mission to make positive change in the communities we work in. We do this by:
- Working with our clients to transform their business and personal finances
- Connecting and contributing to the business community in the cities we are located in
- Working with charities by fundraising and influencing change both now and in the future through the Sedulo Foundation
- Being a great place to work and develop your career
We offer a full range of services from the inception of the business concept, throughout growth of the entity and on to exit strategies. There is no typical clientele; we work with start-ups through to multinational, listed companies.
At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members.
We are looking for people to join the team who want to deliver beyond expectation and get results. Whether this be through embracing feedback, creating fulfilling relationships with colleagues and clients, being genuinely interested in their work, or by simply being the best version of themselves. At Sedulo, we know how important it is to create an environment for positive change, both in work and in the communities, we work within. This is demonstrated through our persistent commitment to charitable projects and a strong focus on innovation in everything that we do. You can make an impact at Sedulo, not only through delivering amazing work, but also through participating in the charity campaigns we run throughout the year. Alongside all of this, our events team ensure we also have a lot of fun – with countless wellbeing activities and events being hosted at all our offices every week!
We understand that to be a world class organisation, we must embrace uniqueness and choose courage over comfort. Everything we strive to be is grounded in our core values: Personable, Integrity, Holistic, Innovative and Deliver Beyond Expectation.
The Role
We are a leading department specialising in delivering tailored financial services to the not-for-profit sector. Our clients include charities, social enterprises, and other nonprofit organisations dedicated to making a positive impact. We pride ourselves on our expert knowledge, collaborative approach, and commitment to supporting the unique needs of this sector.
We are seeking a proactive and skilled Assistant Manager to join our team and play a pivotal role in providing exceptional service to our clients while contributing to the growth and development of the wider firm.
Role Objectives
Client Management:
- Oversee a portfolio of clients in the not-for-profit sector, ensuring high-quality service delivery.
- Build and maintain strong client relationships, acting as a trusted advisor for their financial and compliance needs.
- Review and interpret financial information to provide insights and recommendations to clients.
Team Leadership:
- Supervise and mentor junior team members, providing guidance and training to enhance their skills and performance.
- Delegate tasks effectively, ensuring deadlines and quality standards are met.
- Conduct performance reviews and support team members' professional development.
Technical Expertise:
- Prepare and review financial statements in accordance with UK GAAP, FRS 102, and the Charities SORP.
- Prepare and review management accounts, cashflows, budgets and provide advice to the client where necessary.
- Advise on financial systems and policies, with the skills to implement any agreed changes.
Practice Development:
- Support senior management in identifying opportunities for growth and development within the not-for-profit sector.
- Contribute to business development activities, including preparing proposals and attending networking events.
- Stay updated on industry trends, regulatory changes, and best practices to maintain the firm's expertise and reputation.
Knowledge, Skills and Experience Required
- ACA/ACCA qualified (or equivalent), with a strong background in accountancy.
- Proven experience in a similar role, ideally within an accountancy practice but will also consider someone with strong finance manager experience.
- Must have knowledge and understanding of the not-for-profit sector, including Charities SORP.
What we really need
- Strong technical accounting skills.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- Leadership and mentoring abilities, fostering a positive and collaborative team environment.
- Proactive and solution-oriented mindset, with strong problem-solving skills.
- High level of organisation and attention to detail, ensuring accuracy and efficiency in all work.
What we offer
- A company mantra of having fun together, getting results together and giving back together
- The opportunity to work with some of the fastest growing and most exciting companies in the country
- A bespoke training and development plan with the opportunity to expand and diversify your skills
- 26 days holiday, company pension scheme, health care plan, cycle to work scheme, death in service benefits and access to our in-house Wealth Planning and Mortgage departments
- Smart working and agile working hours including the ability to work remotely for up to 20% of your contracted time
- Ability to work away from home remotely for up to 4 weeks per year, great for extending a trip to see family or making the most of warmer climates
- All expenses paid annual social trip overseas
Our aim is to encourage and support all applicants during the application process, if you have any reasonable adjustments that you will require, please do not hesitate to let us know.
The client requests no contact from agencies or media sales.
Thank you!
An exciting opportunity to join a new project at CPSL Mind.
CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.
Smoking Cessation Team Lead
Hours: 37.5 Hours per week, Monday – Friday
Contract: Fixed Term Contract to 31st March 2027
Salary: £36.219.00 per annum
NJC Salary Scale Point: 28 (April 2024)
Location: Based in our Cambridge office with travel across South and East Cambridgeshire, and the option for hybrid working.
About CPSL Mind
Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.
About the Role and the Project
We are seeking a motivated and enthusiastic individual with line management experience and a relevant health, or smoking cessation (NCSCT) qualification, to lead, support and guide a new team of Smoking Cessation Advisors, who are supporting individuals and a Service Design Project Worker, who is working alongside our Co-production Lead to provide insight into best practice. They will exemplify values-based behaviour and the highest standards of personalised support.
This service is aligned to smoking cessation principles as outlined by the National Centre for Smoking Cessation and Training (NCSNT).
You should be passionate about promoting positive mental health, have excellent verbal and communication skills along with the confidence to promote Smoking Cessation messages, and the service internally and externally.
Closing date: 22nd April 2025
Interviews: To be advised
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.
No agencies please.
Thank you!
Join Us at Citizens Advice Camden
Citizens Advice Camden is an independent local charity with over 85 years experience providing free, confidential, and impartial advice to help people resolve their legal, financial, and other problems. We are proud of our commitment to tackling inequality and helping those in our community who need support the most. Our work spans a broad range of social welfare law issues and we are known for delivering high-quality, holistic advice and casework.
Supporting Families at Great Ormond Street Children's Hospital
Since 2008, Citizens Advice Camden has provided a pioneering and well-regarded advice service at Great Ormond Street Hospital (GOSH) — the first of its kind in a UK children’s hospital. The service supports families of seriously ill and disabled children who are receiving treatment at GOSH, helping them navigate the life-changing socio-economic impacts of their child’s illness. We work closely with GOSH staff and partners — including social workers, family support officers, chaplains, and other stakeholders — to offer technical advice and casework that complements the hospital’s wider support services.
The issues families face can include reduced income, unsuitable housing, debt, and accessing benefits — especially during long or repeated hospital stays. Many families continue to receive our support over months or years, and our work is rooted in partnership, compassion, and a strong commitment to GOSH’s ‘One Team’ ethos.
The Role: Generalist Adviser/Caseworker
We are seeking an experienced adviser/caseworker to join the service. The successful candidate will deliver high-quality, holistic advice and in-depth casework across a range of social welfare issues, with a strong focus on welfare benefits (including appeals) and housing, including complex and disrepair cases. You will provide tailored, long-term support to families, managing multi-issue caseloads with sensitivity and a commitment to empowering clients. Close collaboration with healthcare and support professionals at GOSH is essential to ensure integrated and effective service delivery. You will also contribute to research and campaigns by gathering social policy evidence and maintain accurate, detailed case records to support monitoring and evaluation.
To succeed in this role, you will need experience in advice and casework—particularly in welfare benefits and housing—along with confidence in using digital systems and tools for remote working. You should be proactive, well-organised, and capable of handling a demanding and emotionally complex workload. Strong communication skills are essential, as is an understanding of the social and economic challenges faced by families of seriously ill children. You must hold, or be able to provide evidence of meeting, MaPS accreditation at advice and casework level.
Being available onsite is an important aspect of this role and so this role is hybrid working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project, which could change over time.
Appointment to the role is subject to being granted GOSH honorary staff status, which includes full compliance with GOSH policies and training requirements, as well as a satisfactory enhanced DBS check.
If you’re passionate about making a difference and have the experience and empathy to support families we’d love to hear from you.
Start Date: Immediately (subject to pre-employment checks)
Closing date for applications: 9am on Monday 28th April 2025
Interview Date: Tuesday 6th May or Thursday 8th May, Interviews to be held on Zoom
Thank you!
Victim Support is recruiting for an Independent Domestic Violence Advisor (IDVA) to be co-located within Central Bedfordshire Council. This is a full time role on a fixed term contract until 31st March 2027, subject to year on year funding. Hybrid working would be available for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…..
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
We are looking for an Independent Domestic Violence Advocate (IDVA). This is a full time role on fixed term contract. Hybrid working would be available for this role. The aim of this role is to support victims of domestic abuse who live in Central Bedfordshire. This role will be part of our other wider specialist services covering Bedfordshire.
As an IDVA you will be:
- Providing a high quality support and advocacy service to victims of domestic abuse.
- Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support.
- Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
- Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
- Promoting the service and raise awareness of domestic abuse through the delivery of training
- Supporting the Daily Domestic Abuse meeting in the IFD (Integrated Front Door), which discusses all medium/standard risk referrals that have come in over the previous 24 hours and agrees on the most appropriate source of advice and support for the family.
- Attending the BRiF meetings weekly where community partners bring concerns about family's they are working with including concerns about standard/medium domestic abuse.
- Professional point of contact for the IFD and Adult Safeguarding teams (also based at Priory House).
- Point of contact for any concerns staff have about their own relationships and dynamics of domestic abuse they need support with
You will need:
- Experience of working in support and advocacy with victims of domestic abuse is advantageous
- To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
- To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
About us
We are recruiting for a Legal Clinic Manager (maternity cover) who will be responsible for the day-to-day operational management of the Dickson Poon School of Law’s award-winning clinic, King’s Legal Clinic (‘the Clinic’). The Clinic aims to improve access to justice and educate King’s students by providing free legal advice to members of the public through its Legal Advice Clinic; and working with local and international organisations on research and justice projects.
The Clinic is a busy legal office and learning environment. Clinic staff work closely and collaboratively with law students (curricular and extracurricular) and a range of internal and external stakeholders.
About the role
The Legal Clinic Manager is responsible for the day-to-day operational management of King’s Legal Clinic (‘the Clinic’), under the direction of the Clinic Director and Assistant Director. The Legal Clinic Manager has line management responsibility for the Legal Clinic Coordinator and Legal Clinic Administrator.
Daily Clinic activities include supervising students in the processing of potential client enquires across the in-house Legal clinics; suitability and conflict checks with law firm partners; allocation of cases to student advisors and internal and external supervisors; delivery and organisation of the Clinic’s research and justice projects and training program.
The Legal Clinic Manager is responsible for ensuring the Clinic works smoothly, efficiently and is a positive learning environment and workplace for students and Clinic staff.
The role holder must have excellent organisational, IT, project management, and communication skills. An ability to relate to and work with a diverse range of students, partner organisations and clients. The position is likely to be of particular interest to a well-organised, proactive individual with experience of working in and managing in a legal environment and/or Higher Education with good academic qualifications. A background in legal practice and/or process improvement work, and demonstrable interest in access to justice is desirable.
The role is a full-time post (1FTE) offered on a 12 months fixed term contract, starting in the first week of July 2025 with the possibility of extension. The role is based in King’s Legal Clinic (Strand Campus) and will require regular attendance on campus. Some remote working is possible by prior agreement with the Clinic Director.
Contact details: Corinna Bramble-Gallazzi.
Closing date: 21 April 2025.
To apply, please click “Apply Now”.
Thank you!
We are looking for a friendly and enthusiastic Grants Assistant with proven interpersonal skills and the ability to work as part of a small team. You will have the confidence to work independently, with the ability to manage and prioritise multiple tasks as well as contribute more widely to the team’s activities.
You will be hard-working, reliable and able to work collaboratively with a wide range of colleagues across both the Charity and with staff across different hospital departments, ensuring that the reputation of the Charity and the Charity Team remains high by always working in a professional manner.
This post provides a key supporting role in the administration of the Charity, and you will provide finance and administrative support to the grant management processes to ensure that applications, approvals and payments are up to date and accurate and comply with charity policy and legislation.
An important aspect of this role will be in supporting the Grants Manager to implement the Charity’s new Grants strategy and deliver a successful grant-funding programme across the Trust, working alongside colleagues to ensure positive outcomes and the wider sharing of good news stories about grant awards.
You will be a point of contact for all grant queries and may need to guide claimants to manage the process, requiring a “helping hand” approach where necessary.
The successful candidate will have experience in an administrative or financial role, which ideally will have involved using online financial systems or databases.
Experience in the charity sector and knowledge of grant award processes would be an advantage.
KEY JOB RESPONSIBILITES
- Processing grants-related payments, working alongside the Grants Manager and other finance teams in the Trust, to investigate and resolve any discrepancies.
- Exporting grant and payment information from the Grants system and assisting with the reconciliation of the grants and the accounts systems as required.
- Maintaining the grants database and other records as necessary, ensuring systems are kept up to date and correspondence for grant applicants and suppliers are filed and stored in accordance with appropriate Data Protection requirements.
- Assisting in the processing, monitoring and follow-up of charity grants, including corresponding with grant applicants to obtain appropriate information to support the grant making process.
- Produce monitoring reports for the Senior Management Team and Grants Manager.
- Provide support and guidance to NUH staff and to the Charity’s fund advisors, offering advice on appropriate charitable funds expenditure in line with Charity Guidelines and the Charity Commission’s donor intent guidelines and legislation.
- Liaison with hospital staff and charity fundraisers in relation to donor intent, including assisting with the fulfilment of Charity Grants and procurement of small items.
- Be the first point of contact for small grants, participating in Trust engagement and providing support to applicants and grantees as required. Deputising with the administration of the grant applications and awards process in the absence of the Grants Manager.
- Undertake other work in support of the Charity’s objectives and any other duties identified by the Charity Executives and/or Grants Manager.
GENERAL DUTIES
- Providing effective day to day administrative support covering the Charity phone line and jointly monitor the Charity Grants inbox ensuring all emails are answered or distributed as required.
- Providing cover arrangements in relation to general charity administration including opening post, ordering stationery, credit card purchasers, receiving and counting donations (cheque and cash) from staff and other donors in accordance with charity procedure.
- Meet and greet donors and visitors as required, and ensuring that a customer-focused approach is adopted at all times to maximise the opportunities of encouraging donor giving.
- Assisting new members of staff and providing absence cover for other Finance team members as agreed from time-to-time.
- Participating in external and internal annual audits as required.
- Working within legal and charity guidelines.
- Participating in and contributing to own Personal Development Review.
- To carry out any other duties that may reasonably be required.
If you would like to chat more about the role, please contact Lisa Halsall at Nottingham Hospitals Charity.
The client requests no contact from agencies or media sales.
Thank you!
Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats.
We have an exciting opportunity for a HR Business Partner to join us, to business partner with leaders and managers in Battersea’s corporate services functions – Marketing & Communications, Income Generation, Global Programmes and Finance & Corporate Services – as we embark on an ambitious 5-year organisational strategy underpinned by an inspiring people strategy.
The postholder will build collaborative relationships with leaders and managers from allocated business areas (circa 300 employees) to drive change and create positive impact for teams and individuals through a range of people practices and interventions. They will critically question information and evaluate it to make judgements and decisions that mitigate people risks. In addition, they will consistently role model professional principles, behaviours and values, collaborating with colleagues and providing insights and guidance to co-create solutions that help business areas to achieve their plans and positively impact on the employee experience.
The ideal candidate for this role will be MCIPD level 7 qualified (or equivalent), with strong working knowledge of current UK employment law and human resources concepts, practices and processes, with good experience of dealing with and resolving complex employee relations issues, and experience in a business partnering role, including experience of establishing positive, credible and influential working relationships with leaders, managers and colleagues.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 14th April 2025
Interview date(s): w/c 21st April 2025
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
Thank you!
Your new company
One of the largest social housing providers in the UK is seeking an experienced Finance Business Partner to join their team. You would act as a vital link between the Finance and Operational service charge teams, optimising income and ensuring compliance and legislation to provide residents with fair and transparent charging.
Your new role
Responsibilities would include;
- Financial management, specialising in service charge operations
- Communicate effectively across all levels, influencing financial and strategic decisions
- Play a crucial role in understanding and managing the financial aspects of service charges, ensuring accuracy, compliance and efficiency.
- Act as a strategic advisor to service charge teams, offering dedicated business partnering support.
- Lead financial planning and reporting for service charges, adhering to legal and audit requirements and ensuring timeliness and accuracy
- Build and maintain strong relationships with internal teams, particularly Operations, and relevant external partners to enhance service charge processes
- Develop and adapt reporting processes to meet the specific needs of service charge management, providing insightful financial analysis
What you'll need to succeed
- Full CCAB accounting qualification, with active membership and supporting CPD.
- Strong communication and interpersonal skills.
- Demonstrable experience of finance business partnering, and evidence of strong relationship building with internal and external stakeholders.
- Good Excel skills.
- Willingness to learn about service charges and legislation.
What you'll get in return
- £62,000 - £69,000 salary
- Hybrid working arrangement with 3 days expected in the office
- 25 days annual leave + 3 days Christmas closure
- Contributory pension scheme, up to 10.8% employer contribution
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Thank you!
About the Role
The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:
- ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
- providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
- managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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Generous annual leave of 27 days plus bank holidays (with an additional day per
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year after 4 years' service up to a maximum of 32 days plus bank holidays)
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Hybrid Working Scheme
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Interest-free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity, and adoption leave pay
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Free VDU eye care test
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Professional and advice sector recognised training
Thank you!
Exciting Job opportunity: we are looking for a Participation and Development Worker
Are you looking for a job that enables you to work directly with young people, make a real difference to their lives and where you can support them to get their voices heard and listened to on a local, regional and national level? If so, then this might just be the job for you.
The National House Project (NHP) is committed to working with care experienced young people, encouraging them to take ownership of their futures and supporting them to live connected and fulfilling lives. The approach was co-designed with young people from the start and is centred around a groupwork approach. It supports young people to move into properties that become their homes whilst also building a strong and supportive friendship network.
NHP supports Local Authorities to establish Local House Projects (LHPs) and put young people at the centre of the decision-making processes Once an LHP has been established it supports staff to work with young people in an inclusive way, encouraging them to find the solutions to the challenges they face. LHPs enable young people to leave care in a planned and supported way, their outcomes are improved, and staff develop a way of working that is relationship based and psychologically informed.
To ensure that young people are involved at every level of the organisation each LHP elects two young people to represent them at the Care Leavers National Movement (CLNM). This forum provides the platform to hear, amplify and act on the voice of young people, who not only support the development of their own LHP but also contribute to developing practice and policy at a national level. CLNM meets regularly, undertakes Peer Evaluations, hosts and delivers their own National Conference and provides an ‘expert user’ consultancy. Members from this group also sit on the Board of Trustees as expert advisors.
We are looking for someone who is motivated and experienced in working with young people and excited by the thought of working directly with young people and supporting them to have their voices heard and acted upon.
Many people go into youth work and social work to do just that but find that the systems that sit around large organisations inhibit the difference that can be made. At NHP you will be able to use your energy and enthusiasm to work in a creative way, enabling young people to use their care experience to make a positive difference to the way in which those systems support them. You will work with CLNM as well as the core NHP team to ensure that young people continue to drive our work at both a local and national level.
You will need to have a professional/academic qualification in a related field eg Youth Work, Social Work, Education, Health. Current registration with a professional body is desirable. We actively encourage applications from those who are care experienced and will guarantee an interview if the essential criteria are met.
The NHP office is in Crewe. We support hybrid working and currently spend a minimum of two days in the office. In this role you will be expected to travel to LHPs and attend meetings across the country on a regular basis. There will be some planned weekend work throughout the year.
Benefits: 31 Days Annual Leave plus bank holidays, 10% Contribution to Pension, Salary Sacrifice Option, Hybrid working, Professional Development
Safeguarding Statement
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.
Recruitment Agencies: We do not accept unsolicited CVs from agencies.
General Requirements: Right to work in the UK, two professional references, and a DBS check.
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Find out more
If you’re excited by the opportunity to build something transformative, we’d love to hear from you.
You are invited to join the Participation & Development Worker online briefing.
When: Tuesday 29th April 2025 12:00-1:00 pm
Please register in advance for this meeting:
https://us06web.zoom.us/meeting/register/aDBKw4SSQ-6liUGPM1VwFA
After registering, you will receive a confirmation email containing information about joining the meeting.
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How to Apply
Apply via CharityJob with a CV and Cover Letter detailing what skills, knowledge and experiences make you the best candidate for the role by Monday 5th May 2025.
We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
Interviews are due to take place on Friday 23rd May
The client requests no contact from agencies or media sales.
Thank you!
Job description
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Pay and conditions
• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
• The salary for the role will be £25,750 rising to £26,739 after 6 months
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Minimum Maths/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV’s will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.
The closing date for applications is 5pm on Wednesday 23 April 2025.
Interviews are expected to take place Wednesday 30 April and Thursday 1 May, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.