Advice Service Manager Jobs in Belfast
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone with the skills and experience of an operational role in a small dynamic and growing organisation to join our team. This is an important role working closely with our CEO to help our charity achieve its ambitious growth plans. The role is part time working 3 days per week which can be worked flexibily.
You will undertake a range of operational and financial activities. You will be experienced, well organised and accustomed to independent remote work and will join a friendly team of five and be willing to contribute to all areas of our work. You will be flexible to the needs of the charity and as such undertake tasks and responsibilities not specifically listed here but relevant to its smooth running, including general office and administrative tasks and aspects of service delivery, as directed by the CEO
JOB SUMMARY
To support the CEO and assist the PKD Charity to deliver its organisational operations effectively and continue to provide first-class services to our community.
YOUR RESPONSIBILITIES
- Manage project grants and contracts and liaise with the charity’s accountants to ensure income and expenditure are tracked correctly.
- Manage regular financial activities including gift aid claims, lottery returns, expense checking and bank reconciliations.
- Manage policies and procedures, including periodic reviews and updating.
- Help update and maintain records on our CRM, in line with current legislation.
- Produce reports for the CEO as required.
- Participate in annual and 3-year strategy and business planning.
- Help plan new projects.
- Propose systems and tools to improve operational effectiveness and efficiency.
- Support staff operationally as and when required, eg occasional venue/catering booking.
- Any other reasonable duties as required within your competence and abilities.
About the PKD Charity.
Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.
PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; surviving children often have to have either a kidney or liver transplant before the age of 10.
We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.
The Board of Trustees are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
Role context:
Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams.
In 2024, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, Cambodia & Philippines. Cord has a global team of thirty people with finance staff across six country teams.
The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.
In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system.
The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting.
Key Responsibilities:
- To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
- To ensure the effective financial management of the organisation create and maintain effective financial control
- To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
- To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting
Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!
Please provide a cover letter that outlines how you fulfil the requirements of the role.
The client requests no contact from agencies or media sales.
If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.
As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.
The client requests no contact from agencies or media sales.
Location: Remote, preferably within CCT South East region (East Anglia, Northants, Bucks, Beds and Herts, Surrey, Sussex and Kent)
Duration: 12 month Fixed Term Contract
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 12th August 2024.
The interviews will take place in Northampton on Tuesday 20th August. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Role outline and purpose
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
The client requests no contact from agencies or media sales.
Services Manager
Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans and family members we support, your colleagues or the partners we collaborate with, you will be working with an exceptional group of people.
Position: Services Manager
Location: Home-based with significant travel across England and Wales, ideally based in London and/or South East England. However, we will consider applications from any area of England or Wales.
Hours: Full-time
Contract: Permanent - 37.5 hours per week (part-time or flexible working options available)
Salary: £42,000 per annum
Closing date: 11th August 2024
About the role:
The role of the Services Manager is pivotal to leading the delivery of our services; developing and improving our existing services; and creating new services to widen our impact on veterans and their families, ensuring our clients are supported into meaningful and sustainable employment, with an approach that is tailored to their individual needs.
You’ll be managing a delivery team of up to 8 people, supporting them to deliver our services to veterans and their families to a high standard, and working closely with other service managers to ensure consistency. You’ll also lead on engagement & outreach for your designated region, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
Key areas of responsibility include:
- Working as part of the veterans and families leadership team, contributing to the strategic, cultural, & technical development and service delivery for the organisation and the veteran and families services team and deputise for colleagues where required.
- Working closely with other Service Managers lead on the delivery of our services, ensuring these are effectively and safely delivered, monitoring performance to meet agreed targets, identifying any concerns and taking appropriate action and escalation where required.
- Lead on and contribute to the improvement of existing services and development of new services, aligned with the charity’s strategic objectives, based on evidence and data to meet the identified needs of the UK armed forces community.
- Manage a team of up to 8 people, providing leadership, support, and direction as needed, including recruitment and onboarding of new employees, empowering them to achieve their potential and in a style that best suits them.
- Provide high-quality supervision and caseload management, to ensure good management of individual and overall caseloads, identify any opportunities to improve the service and manage any risks to service delivery.
- Work with the communications team to ensure an overarching outreach & engagement plan is developed to best represent and support our services, to ensure partners and veterans can easily refer to our service and are clear on what we offer.
- Lead on engagement & outreach for each area of responsibility, aligned with the overarching plan, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
About you:
We are looking for people who are committed to our cause, have a passion for supporting people to overcome barriers to gain employment, and are capable and confident working autonomously and creatively, as well as engaging with and contributing to the wider team culture.
Key skills required for this role:
- Experience in service development and evaluation in a similar or related industry.
- Experience in leading service delivery teams supporting adults with complex needs and barriers to employment.
- Experience in developing and delivering engagement and outreach plans to ensure services are widely known and attract appropriate client referrals.
- Experience in delivering high-quality supervision, an understanding of the different approaches and how to best apply these to individuals.
- Experience in monitoring performance to agreed targets, and how to best achieve this in an environment that supports empowerment and creative thinking.
- Experience in people management and working as part of a collaborative leadership team at both operational and strategic levels.
- Confident, articulate communicator both spoken and written, with strong interpersonal skills and capacity for empathy.
- Demonstrable networking and relationship management skills.
About the organisation:
The employer supports members of the armed forces community (veterans and adult family members) with health conditions on their journey into employment once they have left service, helping them overcome barriers to employment and transform their lives. We have a long and proud history and continually adapt the services we offer to ensure we remain relevant to the modern-day veteran and their families.
Our organisation values open and clear communication, engaging with our teams in all aspects of our organisational development and delivery. Committed to diversity and inclusion our services are open to everyone and we actively seek to make our services more accessible to those with specific needs or from diverse cultures.
How to apply:
To apply for this position please prepare your CV and a cover letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process.
You may also have experience in areas such as: Service Lead, Service Manager, Services Manager Deputy Service Manager, Brain Research Manager, Service and Volunteering Manager, Resolution Service, Resolution Service Manager, Social Welfare, Veterans.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.
Responsibilities
Promoting CTA services, increasing uptake, and retention.
- Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
- Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
- This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
- Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
- You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
- Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
- Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
- Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
- Responsible for contributing to the MiDAS / Training newsletter
- Make the best use of social media, including content creation, to promote CTA membership and training offering.
- Work with senior leadership group to develop our sales systems and processes.
- Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.
Research, analysis and reporting
- Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
- Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
- Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
- Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.
Person Specification
Essential
Experience & Qualifications
- Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
- Experience and understanding of the community & voluntary sector.
- Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
- Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
- A qualification or experience relevant to the role and evidence of continual professional development.
- Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
- Experience working at both regional and national level.
- Ability to harness opportunities and develop campaigns to promote and sell services.
Desirable:
- Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.
Knowledge, Skills & Abilities
Essential
- Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
- Strong communication and negotiation skills, including confidence to speak and present to different audiences.
- Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
- Excellent written and verbal communication skills.
- Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
- Strong IT and digital skills – including MS Office and digital communication tools.
- The ability to work on your own initiative and prioritize workload.
- Strong attention to detail.
Values & Attitude
Essential:
- A demonstrable commitment to our organisation’s values.
- Strong commitment to, and understanding of the principles of equality, diversity and inclusion.
Full job pack available on the Jobs section of the Community Transport Association UK website.
Your application should include the following two things:
- A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
- Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate and Community Fundraising Manager
Number of Hours: Full-time (37.5 hours per week), Monday to Friday with occasional evening and weekend working
Accountability of post: The post holder will be line managed by and accountable to the Development Manager
Location of post: Remote, with travel as required
Other terms: 33 days annual leave including public holidays
Do you have a strong track record of fundraising within the charity sector? We are looking for someone who can manage corporate and community fundraisers, develop events, both locally and nationally; as well as being able to write, and submit successful funding applications to trusts and other funding sources.
As our ‘Corporate and Community Fundraising Manager’ you will develop, deliver, and manage a range of corporate and community fundraising initiatives that will help the Throat Cancer Foundation (TCF) promote and deliver its services.
About Us
Founded in 2012 we are a UK charity that provide support, advice and information to patients and their loved ones who are affected by cancers of the head, mouth, neck, chest, and those throat cancers caused by the Human Papillomavirus (HPV). We also campaign for universal HPV vaccination to prevent any future devastating throat cancer cases. Raising awareness of HPV and how it causes throat cancers has been and continues to be a large part of our work.
About the role
The successful applicant will work closely with the CEO, the management team, and Trustees to implement, develop and deliver a fundraising strategy that meets the charity’s challenging income targets. This post will play a vital role in helping us to deliver our range of throat cancer support programmes to patients, families, as well as to medical professionals and the scientific research sectors. This is a unique and challenging role, which will see the successful applicant working on a variety of projects at any one time, whilst working under pressure to deliver results. It is therefore important that anyone in that role has great communication skills as well as experience of managing fundraising events on a nationwide scale.
MAIN TASKS & RESPONSIBILITIES:
- Fundraising duties as required.
- Be the customer service face for all fundraisers and fundraising activities.
- Play a key role in the development and implementation of TCF’s community fundraising activities and third-party events.
- Work with the Business Development Manager and CEO to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our work
- Create, manage, and deliver robust project plans for allocated events delivering on set income targets.
- Review and adapt current events in the portfolio to maximise supporter engagement, retention and income growth.
- Booking and liaising with all suppliers involved with events and building and maintaining strong relationships with them.
- Working across the charity and externally, to significantly grow both volunteer numbers and activity.
- Develop the way we speak about volunteering, our brand, and associated materials, in order to attract more volunteers with the skills we need.
This description does not attempt to describe all the activities of the post but illustrates the role with examples. It is therefore subject to alteration and development and will be reviewed with your line manager as required.
About You
You have demonstratable experience as a corporate and community fundraiser with excellent knowledge of the charity sector. You are friendly, highly organised, and skilled in multitasking and balancing priorities. You’re able to write professionally and compellingly for various funders. You have a passion and empathy for people and their power of community to connect and support others.
Essential Skills
- Proven track record in corporate and community fundraising.
- Excellent communications skills, both written and oral.
- Fundraising support experience.
- Understanding of fundraising within the charity sector.
- Ability to co-ordinate priorities and work accurately and to tight deadlines.
- Highly developed interpersonal skills, with the ability to deal comfortably with key individuals at all levels.
- Familiarity with CRM systems.
Desirable Skills
- Knowledge or membership of professional fundraising membership organisations.
- Experience of budget setting and management.
Please submit your cover letter and CV for consideration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Digital Project Manager
Responsible to: Head of Digital and Content Contract: 18 months
Location: Home based or hybrid office-based (Vauxhall). Some travel across England and Wales.
Working hours: Part-time – 28 per week
Salary: £42,000 per annum plus £3,323 London weighting if applicable (pro rata to part-time)
Valued Recruitment are working exclusively with a fantastic organisation who support carers and their families across the UK.They help carers to build communities of support and action by connecting families locally and across England and Wales. The charity support, connect and campaign – to keep families stronger by keeping them together.
About the team:
This is an exciting role, joining our newly formed Digital and Content team. As the organisation continues to invest in its digital estate to support organisational goals, the role of Senior Digital Project Manager will play a key role. You will work with the Head of Digital and Content to build a brilliant website and digital products, which meet the needs of our carers and our other key audiences.
What you need to know about this role:
In 2023, we launched an online information hub for our carers where they can find out about services that can support them in their journey. This currently sits separate to our main site. We are now working with Studio24 to bring these sites together, to create a unified user experience, with new website functionality. A key consideration for this development is our recent Department for Education contract to deliver high quality training to carers across England. As part of this service, we must ensure that carers can seamlessly book online or face-to-face training through our website. Additionally, they should have access to a wide range of online information and advice content. While some of this functionality exists within our current digital estate, not all of it does and there is room for improvement. Therefore, the redevelopment project aims to create a cohesive website experience with clear user journeys and new functionality.
The type of person we’re looking for:
We are seeking a candidate with a strong background in project management and UX. You will be experienced in managing complex digital projects throughout their lifecycle. You will be able to work collaboratively and have excellent communication skills to engage both internal and external stakeholders. You will have a genuine passion for working with and involving users in meaningful ways and have a particular interest in accessible and inclusive design. You will be able to build rapport with internal stakeholders, keeping them up to date with digital developments, explaining things in easily accessible language and obtaining buy-in from across the organisation. We are seeking someone who is curious and excited about digital developments. Who wants to explore how they can make a difference to carers lives, while understanding risks and ethical considerations.
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
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Home-based within the North East
About us
Our purpose is simple, to save lives at sea. Since 1824, our crews have been risking their lives to save those who are in danger of drowning. We're looking for a permanent Face-to-Face (F2F) Fundraising Manager in the North and East region to join our award-winning team! This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team.
Some of the benefits
- 26 days’ annual leave plus Bank Holidays
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life assurance
- Health and dental cash plan
- A vehicle will be made available to you to perform your role
- Flexible working
Your role
This role will be required to manage a team of face-to-face fundraisers who will sign up regular supporters within a defined geographical area (two main hubs are in Newcastle and Scarborough) and raise vital long-term funding for the charity. This will include opportunities to work alongside other specialist teams including our volunteer lifeboat crews and lifeguards, playing an integral part in reaching both local and team income targets and contributing towards the wider objectives of the RNLI.
As a Face-to-Face Fundraising Manager, you will be tasked with focus on the following areas:
- Recruit, train and performance manage a team of motivated Face to Face Fundraisers
- Manage and develop a portfolio of fundraising locations in Northumberland, Tyne and Wear, Cleveland and Yorkshire areas
- Measure performance against Key Performance Indicators (KPIs) i.e. targets and budget
- Create and execute detailed delivery plans, mitigating for risks and opportunities
- Maintain and develop internal and external stakeholder relationships
About you
Working at the frontline of our fundraising activities, you’ll have excellent communication skills, people management capabilities, proven track record of working to targets and a passion to manage a team who engage with the beach-going public and event visitors to get their commitment for regular support for the cause.
You’ll be an effective team player with a pragmatic and solution-focused approach to problem solving and a calm approach to a busy workload. You’ll be positive, confident, determined, resilient, with very strong communication skills and naturally outgoing.
You’ll be a self-starter who can lead an energetic and innovative team to success. Able to adhere to codes of conduct, policies and be Fundraising Regulator compliant in all that you do and deliver. You’ll be flexible and prepared to work out of office hours with considerable travel throughout the year, peaking through the summer months. Substantial annual leave during the summer would not be practical for this role.
To be considered as the Face-to-Face Manager (North East), you will need:
- Ideally, proven experience and success in face-to-face fundraising. This will either have been gained working for a charity or a fundraising agency or regional sales experience
- Excellent people management skills and evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
- Excellent communication skills and teamworking ethos
- Self-motivation and ability to create and prioritise own workload
- This post requires a valid driving licence
- This post is subject to clearance of a finance check - satisfactory to the RNLI
Other organisations may call this role Engagement Manager, Fundraising Manager, Face to Face Manager, Regional Sales Manager.
So, as a Face-to-Face Fundraising Manager you will have the ability to lead a team to achieve targets and want to see how this role supports our organisation’s aim to reduce drowning, this could be the role for you.
Closing date: 28 July 2024.
Interview date: w/c 5 August 2024 (via Teams).
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.
Business Development at Refugee Council
The Refugee Council is a leading UK organisation working with people seeking asylum and refugees to enable them to live with safety, dignity and to rebuild their lives. Our operational teams are based across England providing advice and specialist support to people on issues that impact their refugee protection journey: navigating the complex asylum system; addressing homelessness and poverty; accessing health care, education, and employment.
We operate four main service departments, Resettlement, Asylum, Integration & Employment and Children’s (IUSS & Youth Development). We also have a smaller Practice Development team supporting Refugee Community Organisations and frontline practitioners to develop their skills and capacity to meet the needs of people seeking asylum and refugees. Our Business Development team also sits within our services directorate, with close working with our Fundraising and External Affairs team.
Main Duties and Responsibilities
The Business Development Manager (Interim) is a pivotal role supporting our services to provide high quality, sustainable support with people seeking asylum and refugees. It plays an essential role to support our operational managers and working with people with lived experience of the refugee protection system to co-design their service models, and secure support for them from statutory commissioners. It is also a key partner for fundraising and communications colleagues, finance and operational colleagues to ensure that the systems needed to mobilise, develop, and sustain our services are fit for purpose.
- Lead bid teams developing complex six and seven figure statutory bids and proposals for single entity and consortium/partnership proposal at regional and national level.
- Lead on design of key service models as directed by Head of Business Development, to develop viable new service models, that prioritise quality, impact and sustainability, and highlight potential contractual or financial risks by working with the Head of Business Development, Service Managers and Finance colleagues.
For more information about this role, please view the job description on our website.
To apply, please complete the application form on our website via the apply button.
Closing date: 11th August 2024.
Interviews scheduled for 20th August 2024.
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.
This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland. These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).
Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year. Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.
Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:
Receive referrals from applicants via the Grants & Services team, for potential casework and home visits
- Assess and prioritise urgent cases on a weekly basis.
Conduct home visit (or online meeting)
- Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
- Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
- Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
- Gather information in order to create individualised action plans with the primary contact and other household members.
• Assess and prioritise urgent actions during the meeting.
Develop an action plan
- Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
- Prioritise urgent actions and agree responsibility for each action with applicant.
- Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
- Refer to our own partnership support services if appropriate for help and support.
- Research and identify any local organisations for longer-term support.
- Consider and recommend most appropriate grant support through our own internal grants programme.
- Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary).
- Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
- Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.
Follow-up
- Manage and update action plans, while keeping in contact with applicant on a regular basis.
- Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
- Only in exceptional circumstances, consider a further home visit, if deemed appropriate
Other reasonable duties and projects commensurate with the post
- Support and work closely with other VC colleagues sharing areas of expertise.
- In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.
These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).
To be considered for this position with great scope for growth and development potential, applicants should demonstrate:
- Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
- Significant knowledge and experience in at least two of the following areas:
- Welfare benefits and submitting appeals or complaints.
- Mental health support
- SEN education advice including SEN support, EHCPs and SENDIST tribunals.
- Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
- NHS services, continuing health care either for children or adults.
- Experience of working alongside and liaising with external agencies and organisations
- Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
- Experience and knowledge of safeguarding, knowing when to escalate concerns.
- Excellent written and verbal communication skills and high levels of attention to detail
- Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.
If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you.
For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered). Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station. Use of a dedicated home office will also be required.
Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview.
The client requests no contact from agencies or media sales.
Contract: Permanent, full time, 35 hours per week over 5 days
Salary: £52,265 - £65,286 + company car and competitive benefits
Location: Home based with travel across UK
Closing date: 23:59 Sunday 4 August 2024
Are you a passionate and experienced operations leader with a commitment to animal welfare? This is a unique opportunity to join our senior leadership team as the Head of Rehoming and Foster Service Operations and make a real difference in the lives of animals.
More about the role
As our Head of Rehoming and Fostering Service Operations, you'll oversee our national network of 12 rehoming facilities and foster services, managing a dedicated team committed to finding loving homes for pets in need. This is your opportunity to lead, innovate, and drive continuous improvement in our crucial services.
In 2023, we helped nearly 6,000 pets find loving homes, but thousands more need our help. That’s why we’ve invested £1 million in our Rehoming and Fostering directorate, with the ambitious goal of rehoming over 10,000 pets annually by 2026. In this pivotal leadership role, you'll witness the impact of your efforts every day, knowing you're directly improving the lives of animals.
You'll collaborate with a supportive senior leadership team and receive ongoing professional development to refine your skills. This role allows you to thrive in a positive work culture where you can build strong relationships with colleagues and drive our mission forward.
What You’ll Be Doing
At Blue Cross, we understand a fulfilling career matters. We offer the chance to play a key role in animal welfare by leading innovative rehoming and fostering services. Your responsibilities will include:
- Leading our national network of rehoming facilities and fostering services, managing a team of Operations Managers.
- Championing collaboration within the Rehoming and Fostering leadership team, ensuring smooth transitions for new services across our centres.
- Driving continuous improvement in operational practices, focusing on efficiency, income generation, and cost management.
- Building and maintaining a strong reputation for Blue Cross rehoming and fostering services.
- Developing and analysing data to benchmark practices and demonstrate their effectiveness.
- Fostering a healthy and positive culture within the Rehoming and Fostering team.
- Contributing to the wider Blue Cross leadership team with a collaborative spirit and willingness to share expertise.
- Networking with key stakeholders to foster collaboration and support for our rehoming and fostering initiatives, both internally and externally.
Want to know more? We've attached a detailed job description that outlines the role and responsibilities in greater depth.
About You
You will be a passionate leader who can navigate complexity with ease. While extensive experience within the animal welfare sector remains important, the primary focus for this role is on operational leadership with a strong emphasis on collaboration and inclusivity.
Your experience in the animal welfare sector, ideally multispecies, will be invaluable. You'll leverage your proven track record to optimise operational efficiency and effectiveness.
You'll foster a collaborative and supportive environment, empowering your team members to reach their full potential. This aligns perfectly with your experience as a sector leader, influencing and delivering strategic initiatives.
Open communication is key, and you excel at using data analysis to make informed decisions that benefit both the team and the organisation.
Building strong relationships comes naturally to you. You'll create a positive and inclusive atmosphere where everyone feels valued and heard. You're a skilled communicator who inspires and motivates your team, fostering a sense of ownership and accountability. Your strong networking skills will be essential in fostering collaboration with key stakeholders in support of our rehoming and fostering initiatives.
Your experience in performance improvement management and delivering animal welfare services within a complex organisation will be instrumental in achieving this.
In essence, you're a change champion with a passion for animal welfare who thrives on building and nurturing a high-performing team.
To effectively fulfil this role, you will be required to travel to various sites. A full driving license is therefore essential.
Desirable Animal Welfare Experience
- Animal welfare qualification
- Leadership/lean qualification or equivalent experience
- Leading in a commercial environment, delivering sustainable services or profit-making services
- Working in cross sector animal welfare working groups and forums
- Media and public speaking
- Responsibility of physical asset management
- Managing multi-million-pound operational budgets
Blue Cross Benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to a GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'Why work for us' page on our website.
How to apply
Apply via the link to the vacancy on our website and complete the online application process before the closing date on Sunday 4 August 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
What happens next?
We appreciate your application! We aim to contact all applicants as soon as possible with the outcome.
Shortlisted candidates will be invited to a virtual conversation on Microsoft Teams. This is a chance for us to learn more about you and your interest in the role, and an opportunity for you to ask questions about Blue Cross and the position.
Following your first interview, if shortlisted, we'll invite you to the final stage at our Burford site. Here, you'll gain a deeper understanding of Blue Cross through a tour and meet some of our team. We'll also invite you to complete a psychometric assessment to understand your work style and preferences, discussing your results with you before your second interview.
About The Role
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?
Are you looking to take your career to the next level with one of the country’s largest charity?
We want to hear from you!
We have an exciting opportunity for a Case Officer to manage casework support, providing direct support, advice and guidance to beneficiaries on a varied aspects such as general health, social care employment, benefits, statutory support and housing.
In your role, you will assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches.
In addition, you will:
- Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory).
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
- Maintain an up-to-date knowledge of the statutory benefits
- Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.
The role is primarily homebased with occasional requirement to travel across Cumbria and Lancashire, and at times further afield, depending on beneficiaries’ needs, training and meeting purposes.
Driving licence is essential requirement for this role.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
The client requests no contact from agencies or media sales.