Advice Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £42,750 per annum pro rata
Hours: 37 hours per week
Location: Full-time home-working role, to be based in London/Essex with ability to commute several times a month to East London for meetings with the CEO, and a willingness to travel several times a quarter to central London/Bristol for Board of Trustee meetings.
Length of contract: Permanent
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Executive Assistant to the CEO role:
As Executive Assistant to the CEO, the successful candidate will play an integral role in supporting the CEO with the practicalities of achieving Women’s Aid strategic and operational objectives by providing high level confidential administrative, secretarial and diary management, and by delivering high quality, proactive, organisational governance and planning support to our Board of Trustees and subcommittees.The post holder with have line management responsibility of two executive assistants.
Key duties and responsibilities of the Executive Assistant to the CEO:
- Provide a professional, comprehensive and high-quality executive support to the CEO.
- Play an effective and appropriate role as the primary point of contact for the CEO’s office.
- Support the CEO to manage appointments with her direct reports (x11) and track workstreams and necessary follow-up.
- Provide project administration support and management of discreet pieces of work relating to the executive office, in line with organisational policies.
- To support the CEO and trustees in all aspects of constitutional administration including, but not limited to, arranging and overseeing the Board of Trustees recruitment, induction, appraisal and training; organisation of AGM; Memorandum of Association; Governance Framework; and registration information with Companies House and The Charity Commission, and other associated bodies.
- Carry out management, supervision, appraisal and development of direct reports as required.
What we are looking for in our Executive Assistant to the CEO:
- Experience of providing a confidential service and operating with discretion at all times and in a fast paced and agile environment
- Ability to effectively digest and summarise complex information, in order to communicate key priorities.
- Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
- Extensive experience providing executive assistance, secretarial or administrative support to individuals or a team, with experience of a Senior PA role at Board or Trust level.
Benefits of joining us as our Executive Assistant to the CEO include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email addredss. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement on our website.
- Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
The client requests no contact from agencies or media sales.
POST:
We are looking for a Sex Worker ISVA to join us National Ugly Mugs (NUM)!
SALARY AND HOURS:
Salary: £29,250
This position is contracted for 3 years. Operational hours are Monday-Friday 9am-5pm
RESPONSIBLE TO:
ISVA Manager of Support Services
About NUM:
National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.
We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.
About the Team:
The NUM Case Work Team NUM’s mandate is to ‘end all forms of violence against sex workers’ and operates under three key principles: Sex Workers’ First, Quality Support, and Learning and Innovation. The NUM Case Work team offers victim support to prevent and heal from violence to adults of all genders involved in sex industries. The postholder will provide support to NUM members and non-members who identify as having experienced harm and violence during their work. Services are provided digitally and online, and in-person services.
The post is part of a unique partnership between National Ugly Mugs, POW (Nottingham) and Basis Yorkshire, to ensure more specialist support for sex workers who have experienced sexual violence, to develop good practice guidelines, and to develop and share learning that will influence change in health inclusion for sex workers. Each organisation will be employing a SWISVA; the program will be led by a Program Coordinator, who will be based with Basis Yorkshire, who will lead on policy development work.
Person Specification:
A successful candidate should have the following experience:
- A minimum of 2 years’ experience of working with women who face barriers to accessing support services such as health housing and the criminal justice
- Experience and understanding of working in accordance to core safeguarding legislation to support victims of sexual violence
- Experience of supporting sex workers
- Experience of multi-agency partnership working including with partners such as the police and SARC
- Experience of working in a complex environment, actively managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group
- Working with a range of stakeholders and partnership working or strategic networking, spanning voluntary, leadership and women’s sectors, including delivering presentations
Please read the full essential critieria in the attached documents:
- Skills and Abilities
- Knowledge
- Education, Training and Qualifications
- Person Attributes and other requirements
How to Apply
Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job. The posting will close on 15th September. Interviews will take place on 24th and 27th September.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
Please note due to the high number of applications expected for this role if you do not hear back from NUM by 22nd September unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
Please submit a CV, and a cover letter, explaining why you’re interested in the post and how you fit the person specification. Closing date is 15th September
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Digital Marketing Professional, to plan, deliver and evaluate our paid digital campaigns which will help shape digital marketing at our organisation.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You will be responsible for the successful delivery of end-to-end digital marketing initiatives across multiple digital channels including paid social, PPC and display advertising. You will work closely with the Marketing Manager and our digital marketing agency on campaigns which deliver on our fundraising and policy objectives and help us reach more people with our life-changing health advice, as well as working with colleagues in Content and Creative to develop high-performing digital assets that drive action.
You will have experience of running large-scale digital marketing campaigns and managing complex projects with a range of different stakeholders, in addition to a good understanding of how to interpret data in order to optimise campaigns. You’ll be confident in managing digital and creative agencies and have a demonstrable understanding of digital content best practice including the use of Google AdWords and Meta Business Suite.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and a pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Islington Centre for Refugees and Migrants is seeking a committed and motivated Head of Fundraising and Communications. Do you want to help refugees and asylum seekers in London? Do you have a strong track record of fundraising for charities? If so, this exciting opportunity may be for you. We are looking for someone who can manage corporate and community fundraising, develop events and write successful funding applications to trusts and other funding sources. The role requires someone who is resilient, professional, self motivated with a strong work ethic and determination, attention to detail, the ability to make decisions and strong empathy for the clients we work with.
About us:
At the Islington Centre for Refugees and migrants, we welcome people who have been displaced from their countries of origin, wherever they have come from, whatever has happened in their lives. Our mission is to offer people the emotional support, practical tools and sense of community they need to be happy and have a decent quality of life in the UK. We are a small, growing charity, founded in 1997, with an expenditure budget of roughly £570,000 for the year ahead. This year we worked with 200 people offering compassionate, long term and holistic support including: a warm welcoming Centre in Islington; an Online School teaching English and offering activities to promote wellbeing; digital inclusion; grants to people in destitution and our Support Service which offers advocacy and advice to people on accessing housing, healthcare and legal advice.
About the role:
The successful applicant will work alongside our Trustees, our CEO and our existing Head of Fundraising and Communications in a jobshare to meet challenging fundraising targets. You will be joining us at an exciting time of development, as we open at our third site in Islington, welcome new members of staff to our team and begin work on a new strategy for 2025-2028. We have a strong track record of grant fundraising and seek someone who can support us to diversify our income, develop a fundraising strategy with a variety of income streams and bring experience and ideas to raise our profile. You will be part of a small and highly committed fundraising team of three including the existing Head of Fundraising and Communications, our Fundraising Officer and yourself. This role will focus on corporate, community, and major donor stewardship. Our work is hybrid and the role requires working both at the Centre in Islington and from home. As the Head of Fundraising and Communications, you will play a pivotal role in supporting some of the most vulnerable refugees, asylum seekers and migrants in London to rebuild their lives.
If you’d like to apply, please download the Application Form and Job Description/Person Specification and email us your completed Application Form.
Please note we CANNOT accept applications without a completed Application Form.
Our mission is to offer people the emotional support, practical tools and sense of community they need to be happy and have a decent quality of life.
The client requests no contact from agencies or media sales.
Job Title: Personal/Executive Assistant (to the CoramIAC Leadership Team)
Contract: Permanent
Hours: 35 hours per week
Salary: £30,000 per annum
Location: CoramIAC Cockfosters Office (until January 2025 then moving to Coram Campus - Bloomsbury), Home Based (Hybrid Working)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About CoramIAC
CoramIAC is a Voluntary Adoption Agency which specialises in Intercountry Adoptions.
CoramIAC - Intercountry Adoption Centre - now part of the Coram Group of children's charities have been working with families adopting from across the world for over 26 years. CoramIAC is a charity, not-for-profit and an accredited, legally registered adoption agency. We run outstanding services to support children and families affected by adoption. With the majority of our adopters being from Black, Asian and Minority Ethnic backgrounds adopting from countries they are connected to our staff team also reflect this diversity. We have had four consecutive outstanding judgements from Ofsted, our regulator.
About the Role
The Executive Assistant is a key role supporting the effective running of the organisation, affording the opportunity for a dynamic individual with some experience who enjoys a high pace environment and multi-tasking underpinned by strong and effective organisation and systems and is looking to develop their skills and career.
They will be a team player who is comfortable at the prospect of working in a small, busy and growing agency. Being organized, effective and able to work in a creative and flexible manner are essential to the role.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Sunday 8th September 2024 at 23:59
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in the Forth Valley and the surrounding area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support or already have a Level 2 Award in Independent Advocacy.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by Scottish Government, local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
We have an exciting opportunity for an Advocate to join our team covering the Forth Valley and the surrounding area. You will be involved in one-to-one advocacy along with group work across the area; this could be in a clients’ home, hospital, care homes or other suitable community venues and be home based for administrative tasks. Therefore, access to your own transportation and a suitable home internet connection is essential.
This is a full time role for 35 hours per week, applicants who do not hold the Level 2 Award in Independent Advocacy will start on £22,500 per annum.
About you
We actively encourage applications from those who are long term unemployed.
Desirably you will have some experience of working, providing welfare, supporting, or caring for Adults or young people who have support needs, attending tribunals or review meetings ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education, training, benefits, employment, care and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. This can be through 1-2-1 advocacy or in a group setting.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; midnight on 8 September 2024, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Advocate.
NB:
If you don't already hold the Independent Advocacy qualification, and you are successful in your application, it is a requirement that you complete this within 6 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
They are at the forefront of innovative clinical care, and they challenge boundaries.
Every day their charity is tasked with a unique set of missions which they respond to with their fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities they undertake. This ethos remains at their core; they are here to work alongside and help the NHS without using their available funds. The impact they make with their services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without their support
THey also impact their communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Their work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables them to invest into their operational services, into developing staff and volunteers and into their future financial stability to protect the services needed now and in the future.
Job title (known Internally): HR Advisor
Location: Rugby (hybrid 40% office based)
Full time: 37.5 hours
Annual Salary: Up too £36,645.00
Closing date: 27th September 2024
Job Purpose
Are you looking for a role where you can provide responsive and efficient HR support to managers and staff across the organisation? Do you enjoy working in a dynamic environment, helping to manage workforce issues, including change management and employee relations?
Join The Organisation as our HR Advisor!
As an HR Advisor, you’ll be responsible for delivering professional, customer-focused HR advice that supports the organisation in managing key workforce issues. Whether you’re guiding managers through employee relations cases or supporting change management processes, your role will be crucial in ensuring smooth HR operations and contributing to the success of their charity.
With your expertise, they'll enhance HR processes to achieve maximum efficiency and effectiveness, aligning with their charity's mission to make a difference in the lives of those they serve. Your autonomy in achieving specific objectives will be vital in driving their HR strategy forward, ensuring they move toward their organisational goals. You'll be a pivotal part of the HR team, supporting the HR/People Manager to uphold an efficient HR operational service throughout the organisation while focusing on specific goals and objectives to drive the HR strategy.
Key Responsibilities
- Provide expert guidance and support on employee relations issues, ensuring compliance with employment law and company policies, including liaising with their solicitors to support effective decision-making.
- Advise and partner with managers and department heads to understand business needs and develop tailored HR solutions that drive organisational performance and employee engagement.
- Support with the implementation of HR initiatives such as contracts for services reviews, Occupational Health and wellbeing providers, Appraisals, Pay and reward, to support their long-term growth and sustainability.
- To adopt a culture of coaching and empathy with all line managers to encourage a positive employee experience.
- Work closely with the Resourcing, and L&D team to continuously improve manager capability, by challenging, influencing, and supporting managers to develop their knowledge, understanding, and ability to manage teams effectively.
- Analyse HR metrics and trends, exploring areas where improvements could be made.
- Work with the Learning and Development team to identify areas where training could benefit employees. Offer ideas for programmes that could help improve skills and competencies, supporting in facilitating HR training sessions or workshops.
- Support managers with employee relations cases, including sickness, disciplinary, and performance issues, providing confident and knowledgeable advice.
- Be prepared to travel across the organisation, supporting managers and teams where needed.
- Input for the development and implementation of HR policies and procedures. Helping ensure that these policies align with employment legislation and company/charity standards.
Person Specification
- CIPD Level 5 qualification or equivalent experience.
- An understanding of employment law, HR best practices, and industry trends.
- Proven track record of building effective relationships with senior leaders.
- Exposure in change management and guiding teams through organisational transitions.
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborate with cross-functional teams to design and deliver effective policies and procedures and employee development initiatives.
- Demonstrated commitment to diversity, equity, and inclusion initiatives.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
- Health & Safety and Environment.
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of their activities. Their commitment applies to all acting on their behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of their Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.
REF-216 395
Information for Applicants
Meetings Co-Ordinator
Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer
Salary: £28,528.76 for 37.5 hours, £6086.08 pro rata
Holiday entitlement: You will be entitled to 25 days paid leave plus public holiday per annum pro rata
Closing date: 12pm, Monday 9th September 2024
Carers Voice Norfolk & Waveney aims to promote equality of opportunity and welcomes applications from diverse candidates with the right mix of experience, skills and potential. We will collect and process the personal data you provide on this application form and any other supporting documentation you submit in order to administer the recruitment procedure for the above role. Further information is available upon request.
Introduction to Carers Voice Norfolk & Waveney
Carers Voice Norfolk & Waveney is a user-led charity providing the independent voice of Carers in the way their services are designed, developed and delivered. Its vision is to ensure that unpaid Carers throughout Norfolk & Waveney are valued, recognised, and supported with equal access to a good quality of life that is not prejudiced by their caring role.
The guiding principle that informs our work is expressed in the organisational mission statement:
‘To improve the health and wellbeing of all Carers in Norfolk & Waveney; through partnership working we will ensure that the voice of Carers is heard and listened to, enabling support and services to be designed and delivered that reflect Carers’ needs and interests’.
Carers Voice Norfolk & Waveney facilitates a countywide strategic partnership group and five locality network groups, all of which meet quarterly. CVN&W has a membership of over 2000 Carers and a reach extending to over 100 Carer groups countywide. The organisation is led by a board of trustees, all of whom have lived experience of caring, and who delegate day-to-day management to the Chief Officer who is supported by the Carers Voice Co-Production and Project Officer and the Membership & Administration Officer.
Carers Voice Norfolk & Waveney works in partnership with the Norfolk and Waveney Integrated Care Board which provides the health and social care for Norfolk and Waveney together with statutory and voluntary organisations. We work closely with Norfolk County Council and the commissioned countywide support service for Carers, Carers Matter Norfolk.
Coproduction is central to everything we do at Carers Voice. Carers are ‘experts’ through their lived experience and Carers Voice works to ensure Carers are able to influence change regarding the services, policies and decisions that affect them and the people they care for. Coproduction is an equal relationship between people who use services and people responsible for services. Decision making is shared in planning, design, delivery and monitoring.
The role will be carried out mainly in weekday office hours and can be flexible to suit the right person. Very occasional evening and weekend work will be required. The role will predominantly involve working from home. Equipment such as mobile phone and laptop, will be supplied. We are looking at the potential of arranging in person meetings which would require some travel within Norfolk & Waveney. A mileage allowance will be paid.
Job Description
Job Title: Meetings Co-Ordinator
Company: Carers Voice Norfolk & Waveney
Reporting to: Carers Voice Norfolk and Waveney Chief Officer
Accountable to: Carers Voice Norfolk and Waveney
Location: Working from home with some flexibility for face to face meetings
Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer
Main purpose of the role:
We are looking for a Meetings Co-ordinator to join our team.
Are you a great communicator, with first-class organisational skills, and experience of co-ordinating meetings?
Do you have excellent communication and interpersonal skills, with the ability to establish rapport, empathise and build trust with Carers from diverse backgrounds.
The Meetings Co-ordinator will lead the co-ordination and development of the five Local Carer Involvement Meetings and be responsible for facilitating/ chairing these meetings. These meetings are an opportunity for Carers to share their experiences and to come together with practitioners to co-produce solutions to gaps in support. The role involves supporting a network of unpaid Carers in Norfolk & Waveney. You will be helping Carers to have a say on issues that matter to them; strengthening the ‘Carers Voice.’ You will play a key role in outreach, engagement and advocacy, to ensure that Carers Voices are heard.
Main Relationships:
The role will maintain effective connections with: Carers and Past Carers (individuals and groups), Co-production & Project Officer, Membership & Administration Officer, Adult Social Services Operational Business Lead and integrated health and care practitioners, service providers and user-led groups and VCSE organisations and statutory bodies such as Healthwatch Norfolk.
Tasks:
1. Networks / Community Development
1. Lead (operationally) the coordination and development of five Local Carer Involvement Meetings to give Carers a space to share their voice in the design, delivery and evaluation of services and support which affect them, ensuring Carers feel heard and supported.
2. Chair the five Local Carer Involvement Meetings quarterly, providing organisational and facilitation support, including aspects of administration (setting and distributing notes, agendas and documentation and taking forward and reporting back on actions). Minute taking will be provided by another member of staff whenever possible.
3. Develop the membership of Locality Networks to ensure good representation from Carers, Carer peer support groups, practitioners, service managers and commissioners.
4. Building networks between local services and Carers. Collaborate with internal and external stakeholders, including healthcare professionals, social services agencies, and community organisations.
5. Provide a quarterly report on the Local Carer Involvement Meetings to the County Wide Partnership Board and wider Integrated Care System
2. Communications & Engagement
6. Build and grow Local Carer Involvement Meetings and the Carers Voice membership
7. Support communications and promotion of the Carer Involvement Meetings and involvement opportunities locally, regionally and nationally
8. Attend events to promote Carers Voice Norfolk and Waveney and the Carers Identity Passport, signposting to support for Carers and reaching hidden and/ or Carers who are not engaged in services
3. Participation
9. Support Carers to be involved in co-production activities and opportunities.
10. Facilitate Carers to have a say in the design, delivery and evaluation of services that support Carers and those they care for through Local Carer Involvement Meetings and other services and forms of support as appropriate.
11. Support with identifying local, regional and national involvement opportunities (e.g. consultations, workshops and co-production activities), feeding information through the Local Carer involvement Meetings and Carers Voice membership, providing Carers the opportunity to have their voice heard.
4. Volunteer Recruitment and Management
12. Support the ongoing development of a ‘Carers Ambassadors’ programme. Carers Ambassadors are volunteers within Carers Voice who have personal lived experience of caring. They are members of Carers Voice Norfolk & Waveney and regularly contribute to the development and design of services used by Carers within health and social care. Their experience means they are linked in and familiar with services for Carers across the County.
5. Other
13. Proactively work with other team members to ensure co-production is embedded in all the work Carers Voice undertakes.
14. Deputise for other members of staff as required and briefed.
15. Contribute to the ongoing monitoring, evaluation, and review of the support for Carers within Norfolk and Waveney
16. Help to capture and publicise Carers Stories to raise awareness of Carers
17. Develop ways to involve and engage Carers with activities happening in the wider health and social care sector so that co-production takes place.
All Carers Voice Norfolk and Waveney post holders are responsible for:
18. Working to the policies and procedures of Carers Voice Norfolk & Waveney
19. Promoting equal opportunities and respecting diversity within all aspects of their work
20. Complying with Health and Safety Regulations
21. Carrying out additional duties where appropriate which may be allocated from time to time by the Chief Officer / line manager.
Person Specification:
Experience and Qualifications:
Essential
Chairing and facilitating meetings, workshops or groups sessions and reporting back on actions progress
Coordinating and networking with local organisations and practitioners
Database management (Mailchimp, Excel, or similar)
Handling confidential and sensitive information (Data Protection Act 2018 & GDPR compliance)
Desirable
Educated to degree level or equivalent
Experience of using social media for promotion and to build networks
Volunteering/ working with Carers/ people who use services/ lived experience of Caring
Meeting/ Events promotion
Knowledge & Skills:
Essential
Excellent communication and interpersonal skills -written and verbal
IT Literate: use of Mailchimp/ Smart Survey, (Microsoft Office Suite)
Ability to work under pressure, prioritising and managing conflicting workloads
Desirable
Knowledge of the health and social care system locally and nationally / issues affecting Carers and the people they care for and organisations who offer support.
Creating professional social media content
Copy writing (creating accurate content tailored to target audiences, print and online)
Experience with wellness and holistic approaches
Understanding of barriers to wellbeing, including but not limited to mental health challenges, socio-economic challenges, and life transitions.
Attributes:
Essential
Reliable, professional with an empathetic approach
able to work as part of a team
Diplomacy: able to handle sensitive and confidential information
Self-motivated: ability to work independently and show initiative
Time management and ability to prioritise workload
Other requirements:
Occasional work during evenings and/or weekend (attending events)
Ability to travel throughout Norfolk & Waveney
Desirable:
Current driving licence and use of a car
The client requests no contact from agencies or media sales.
28 or 35 hours per week (0.8FTE or full-time)
Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove and across East and West Sussex.
We are seeking an experienced, enthusiastic senior manager to support, develop and manage staff delivering and managing high quality mental health services. This is a fantastic opportunity for someone with a proven track record of overseeing effective services that reflect innovation and best practice. You will work collaboratively with other organisations and funders, identify opportunities for service development and support the strategic and operational development of Mind in Brighton and Hove.
You will have excellent communication skills and management experience, knowledge of the voluntary sector and a commitment to Mind in Brighton and Hove’s values.
Full job details and application forms can be found on our website via the apply button.
Closing date: Midday on Thursday 12th September 2024.
Interview dates: Thursday 19th and Friday 20th September 2024.
All successful applicants are subject to enhanced DBS.
We are committed to equal opportunities and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the AKU Society as the Head of Patient Support and Welfare, a pivotal role dedicated to enhancing the lives of patients with alkaptonuria (AKU), a rare genetic disorder. In this part-time position, you will be the primary liaison between patients, their families, and healthcare professionals, ensuring they receive the vital support and resources they need. Your responsibilities will include developing patient welfare programs, providing guidance on healthcare and welfare issues, supporting patients when they attend the NHS National AKU Centre in Liverpool, and fostering community connections. Ideal candidates will possess strong communication skills, a background in nursing or healthcare, and a passion for supporting individuals facing unique challenges.
The client requests no contact from agencies or media sales.
Background to the role
AUKEL are recruiting a new Lead Advocate. We are looking to develop our advocacy offer to meet the complex needs of local residents in a challenging environment in a sustainable way. Our Lead advocate will work with colleagues, partners and service users to develop a sustainable model that ensures East Londoners have their voices heard and choices respected in all decisions made with them.
Job description
Job Purpose
· To work as part of the Advice and Advocacy team coordinating the advocacy service, providing both statutory and, where appropriate, non-statutory advocacy for eligible service users across East London.
· Using your excellent knowledge of related legislation, including the Care Act, the Mental Capacity Act, and DoLS you will support vulnerable adults in making decisions, having their voice heard and ensuring their rights are upheld.
Key Tasks
· To ensure that service users are aware of their options and can make informed decisions with accurate, and up-to-date information concerning relevant legislation.
· To ensure that referrals are triaged appropriately to volunteers or referred to other agencies
· To challenge decisions made by third parties for service users.
· To work with partner agencies, professionals and service users whilst maintaining their own caseload of statutory and non-statutory cases, focused on issues and outcomes.
· To help to develop and implement a sustainable long-term plan for the advocacy service.
· To develop the relationship with our partners, Rethink Advocacy, Tower Hamlets Connect and others.
· To ensure that the experience of service users is positive and rewarding.
· To maintain accurate case records.
· To complete required monitoring reports and RPR report writing.
· To support with recruitment and supervision of volunteers assigned to the service.
Quality
To work with the Head of Advice and Advocacy to maintain Quality Performance Mark certification.
General
· To meet regularly with line manager for support, supervision and appraisal.
· To attend team and staff meetings, (and other meetings) as required.
· To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
· To undertake all training required to fulfil the role.
· To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
· This role reports to the Head of Advice and Advocacy and will have close functional links to the Information and Advice Team and Tower Hamlets Connect service.
· Close working with peers across partner organisations.
Person Specification
Experience
Essential
· High level of experience in similar work within the health and social care sector.
· Experience of working with vulnerable adults
· Experience of delivering to quality assurance frameworks , e.g. QPM
Desirable
· Experience of working in community partnerships.
· Experience of supporting volunteers.
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
· Knowledge and understanding of the principles of person-centred practice.
· Knowledge of all relevant legislation including the Care Act, Mental Capacity Act, Equality Act, Human Rights Act.
Skills/Attributes
Essential
· Independent Advocacy Qualification Level 3
· Care Act Advocacy Qualification
· Intermediate IT skills
· Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
· Commitment to learning and development and reflective practise.
· Ability to handle sensitive information with discretion and integrity.
· Excellent interpersonal skills.
· Ability to present to groups.
· Ability to work independently and as part of a team.
· Ability to prioritise and manage time and resources effectively.
Desirable
Independent Mental Capacity qualification
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
· Ability to travel across AUKEL’s delivery sites.
Employment Details
Contract type
This contracted post is for 35 hours per week (working day pattern to be decided) and may require some out of hours or weekend work as required. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
The post holder will be mostly based at 82 Russia Lane, London E2 9LU
Salary Between £31,930 and £35,020 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave. Birthday policy
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Next Steps
To apply, please complete the application form on Age UK East London website.
You should give the names, positions, organisations and telephone contact numbers of two referees, relevant to this role. References will only be taken once your express permission has been granted.
Finally, please ensure that you have included mobile, work and home telephone numbers, as well as any problems you might have with the proposed interview dates.
Recruitment Timetable:
Deadline to receive applications: 4th September 2024 at 5.00pm
1st stage interviews: Week commencing 16th September 2024
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department.
The client requests no contact from agencies or media sales.
Data Officer
We are looking for an individual with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within our Knowledge and Insight team.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
This is a remote working role offering flexible working.
Position: SIT38 Data Officer
Location: Homebased UK, Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 September 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To Be Confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. The post-holder will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.
Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications we use and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.
Key responsibilities will include:
- Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
- Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.
About You
You will have a proven record of:
- Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
- Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
- Use of a marketing automation tools such as Faststats and PeopleStage.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Data, Marketing Data, Data and Marketing, Data Officer, Marketing Data Officer, Data and Marketing Officer, Data, Data Communications, Data and Communications Officer, Digital Marketing, Digital Marketing and Data.
We’re looking for an enthusiastic individual with legal experience to join us as a Paralegal and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About the Role
You will assist our solicitors to maintain an active litigation caseload under Legal Aid to enable homeless people, as well as those with housing and related problems, to enforce their rights. Your role will include carrying out casework as directed by the Solicitors, taking instructions and witness statements, drafting letters, making applications and providing court representation. You will also ensure time recording and income targets are met.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will need a sound understanding of housing and homelessness law and the housing issues people in Norfolk are facing. You have excellent communication skills both verbally and in writing and can adapt your communication style to your audience as well as being familiar with case management systems to record your work. If you have knowledge of Legal Aid this would be an advantage but is not essential. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
About the Team
Our Legal team is based around England and is made up of over 100 people, delivering housing advice and litigation services for our clients. We work closely with other teams in Shelter Services, taking referrals from them including certified litigation work, controlled work and as part of the Housing Loss Prevention Advice Service.
The role is based in our Norfolk Hub, where we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn and Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
The client requests no contact from agencies or media sales.
Talent Acquisition Coordinator
We have an exciting opportunity for a recruitment professional to enhance the services currently provided and add much needed capacity to the team, in this exciting, fast paced and hands on role.
This is a fixed term contract with the potential to be extended or made permanent, offering hybrid and flexible working.
As an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equity, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion at the organisation, ensuring a culture where everyone can be themselves and thrive.
Position: Talent Acquisition Coordinator
Location: Hybrid working with two days a week in the Bolton or London offices (based in White City) combined with home-working and travel across the Youth Zone network as required.
Salary: £28,000 -£31,000
Contract: Fixed Term Contract – 18 months (potential to be extended or made permanent)
Hours: Full-time (37.5 hours/week) including flexible working
Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: Friday 6 September 2024, noon
First Stage Interviews: 24 September 2024, virtual
Second Stage Interviews: 3 October 2024, to be held at a Youth Zone
About the Role
This role will support the new Youth Zone projects with the full recruitment and onboarding life cycle.
Your role will be a mix of rolling your sleeves up and getting stuck into the detail and planning, whilst also taking a more strategic approach and guiding managers on best practice.
You will focus on supporting the team in shaping the talent acquisition offer by working with recruiting managers on innovative recruitment solutions, developing the employer value proposition and employer branding. For new Youth Zone projects, you will be running the full recruitment campaigns for the Senior Leadership Teams.
This is a great opportunity to recruit across a range of professional roles and locations.
About You
With substantial experience within recruitment roles, you will have experience of:
- Managing full recruitment campaigns, including engagement with candidates and on boarding
- Providing excellent customer service to managers and diverse stakeholders
- Multi-site operations
To apply, please submit a CV and cover letter (of not more than one page), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities.
The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Recruiter, In-house Recruiter, Talent Acquisition Coordinator, Talent Acquisition Specialists, Talent Acquisition Assistant, Recruitment Coordinator, Recruitment Specialist, Recruitment Consultant, Talent Coordinator, Talent Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator. This is an exciting role where you can make a real impact.
Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
While a high level of technical expertise is not required, an aptitude for learning and problem-solving is essential.
Within this role, you'll assist to automate our processes using Hornbill whilst maintaining current automations and integrations.
As a strong team player, you'll work closely with colleagues, customers, and the leadership team to ensure activities are aligned and integrated.
You'll also provide recommendations to customers on business process efficiencies and ITSM best practice.
With high attention to detail, you'll ensure that all Operational, Architectural, and Service standards are maintained adhering to minimum enterprise standards.
This fantastic opportunity offers Hybrid and flexible working between home and the central London co-working hub. We anticipate 3 days a week working in our London office. Your travel costs to the London office are not covered.
If you have problem-solving skills with the ability to consult and collaborate with colleagues and customers, we'd love to hear from you
Must haves:
* Strong communication skills and the ability to work collaboratively in a team.
* Problem-solving abilities to identify and address issues within the system.
* Technical awareness to interact with utility scripts and gather technical details for reporting.
* Basic knowledge of scripting (ability to learn quickly is sufficient).
* Experience with requirements capture and documentation.
Great to haves:
* ITIL v3/v4 foundation.
* SQL.
* Experience automating processes using workflows within n ITSM platform.
* Experience of developing an ITSM platform.
* Power Bi.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.