Advice Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 18 August 2024
Ref 6788
Are you a passionate marketing leader with strong experience of building deep connections and driving income growth? Do you thrive in a dynamic, fast-paced environment? We are recruiting for an exceptional Senior Marketing Manager - Retention and Growth, to join our Loyalty Squad and make a real difference.
About Us
We are Save the Children. Together we create lasting change with and for children. In the UK and around the world, we influence policy and legal changes, share our expertise and skills with others and bring in new approaches in order to increase our impact for children. We are dedicated to reducing hunger and malnutrition, reducing child poverty, improving health, reducing violence against children and increasing access to a quality education. In this way we help give children a fair chance at a future they deserve.
About the role
As our Senior Marketing Manager - Retention and Growth, you will provide strategic marketing leadership to the Loyalty Squad. Partnering closely with the Head of Loyalty, you will spearhead the planning and execution of compelling retention and income growth campaigns. Your role will be pivotal in forging strong relationships with supporters, prompting action, and increasing donor value. Ensuring our marketing efforts are engaging, accurate, and inspiring, you will align all supporter touchpoints for maximum impact.
In this role, you will:
- Collaborate within a multi-disciplinary team to retain and engage supporters, leveraging data and insights to understand audience needs and motivations.
- Develop and execute multi-channel marketing plans aimed at achieving ambitious income and loyalty targets.
- Oversee marketing efforts across Email, Direct Mail, Telemarketing, SMS, and Messaging.
- Ensure a seamless supporter experience across all touchpoints to deepen engagement and drive long-term value.
- Manage content plans and create inspiring marketing assets across various engagement opportunities, collaborating with agencies as needed.
- Analyse the effectiveness of marketing strategies, using data insights to drive a test-and-learn approach and share learnings across the team.
- Participate in an out-of-hours roster for emergency appeals, as required.
About you
To be successful, it is important that you have:
- Proven experience in growing customer or supporter value.
- Expertise in leading and coordinating retention marketing, including campaign development, data analysis, and audience planning.
- Proficiency in delivering complex, integrated multi-channel marketing campaigns.
- Technical leadership in marketing delivery across various channels.
- Skilled in supporter stewardship and experience design, crafting engaging journeys to deepen supporter engagement.
- Strong project management capabilities with a track record of delivering complex projects on time and within budget.
- Proficiency in managing large budgets and analysing complex data for strategic decision-making.
What we offer you:
- A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
- An organisation that believes in innovation and a diverse set of brilliant colleagues who are both experts in their fields and keen collaborators.
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. We also understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees, we focus on flexibility, inclusion, collaboration, health and wellbeing – both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you and inspire you to work to improve the lives of children every day.
- You can find our employment offer here.
Closing date:August 18, 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate and Community Fundraising Manager
Number of Hours: Full-time (37.5 hours per week), Monday to Friday with occasional evening and weekend working
Accountability of post: The post holder will be line managed by and accountable to the Development Manager
Location of post: Remote, with travel as required
Other terms: 33 days annual leave including public holidays
Do you have a strong track record of fundraising within the charity sector? We are looking for someone who can manage corporate and community fundraisers, develop events, both locally and nationally; as well as being able to write, and submit successful funding applications to trusts and other funding sources.
As our ‘Corporate and Community Fundraising Manager’ you will develop, deliver, and manage a range of corporate and community fundraising initiatives that will help the Throat Cancer Foundation (TCF) promote and deliver its services.
About Us
Founded in 2012 we are a UK charity that provide support, advice and information to patients and their loved ones who are affected by cancers of the head, mouth, neck, chest, and those throat cancers caused by the Human Papillomavirus (HPV). We also campaign for universal HPV vaccination to prevent any future devastating throat cancer cases. Raising awareness of HPV and how it causes throat cancers has been and continues to be a large part of our work.
About the role
The successful applicant will work closely with the CEO, the management team, and Trustees to implement, develop and deliver a fundraising strategy that meets the charity’s challenging income targets. This post will play a vital role in helping us to deliver our range of throat cancer support programmes to patients, families, as well as to medical professionals and the scientific research sectors. This is a unique and challenging role, which will see the successful applicant working on a variety of projects at any one time, whilst working under pressure to deliver results. It is therefore important that anyone in that role has great communication skills as well as experience of managing fundraising events on a nationwide scale.
MAIN TASKS & RESPONSIBILITIES:
- Fundraising duties as required.
- Be the customer service face for all fundraisers and fundraising activities.
- Play a key role in the development and implementation of TCF’s community fundraising activities and third-party events.
- Work with the Business Development Manager and CEO to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our work
- Create, manage, and deliver robust project plans for allocated events delivering on set income targets.
- Review and adapt current events in the portfolio to maximise supporter engagement, retention and income growth.
- Booking and liaising with all suppliers involved with events and building and maintaining strong relationships with them.
- Working across the charity and externally, to significantly grow both volunteer numbers and activity.
- Develop the way we speak about volunteering, our brand, and associated materials, in order to attract more volunteers with the skills we need.
This description does not attempt to describe all the activities of the post but illustrates the role with examples. It is therefore subject to alteration and development and will be reviewed with your line manager as required.
About You
You have demonstratable experience as a corporate and community fundraiser with excellent knowledge of the charity sector. You are friendly, highly organised, and skilled in multitasking and balancing priorities. You’re able to write professionally and compellingly for various funders. You have a passion and empathy for people and their power of community to connect and support others.
Essential Skills
- Proven track record in corporate and community fundraising.
- Excellent communications skills, both written and oral.
- Fundraising support experience.
- Understanding of fundraising within the charity sector.
- Ability to co-ordinate priorities and work accurately and to tight deadlines.
- Highly developed interpersonal skills, with the ability to deal comfortably with key individuals at all levels.
- Familiarity with CRM systems.
Desirable Skills
- Knowledge or membership of professional fundraising membership organisations.
- Experience of budget setting and management.
Please submit your cover letter and CV for consideration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Support Worker
Salary: £11.75 per hour
Location: Welwyn
Are you compassionate, caring and hard working?
Are you passionate in your belief that individuals with a disability should have the same rights to choices, dignity and life satisfaction as everyone else in society?
Please note we do not offer sponsorship.
Who we are
United Response is a leading national charity providing support to young people and adults with learning disabilities and mental health needs. We believe in championing the right of disabled people to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
We are currently looking for dedicated and compassionate individuals to join one of our busy residential care services in Welwyn. We currently provide support to eight individuals who have a range of high complex needs and disabilities but are united by a love of life. Our mission is to help those individuals make life happen, and our Support Workers are a key part of that aim.
As a Support Worker you will be responsible for:
- Assisting with daily chores such as cooking and cleaning
- Taking individuals on leisure activities
- Accompanying on holidays
- Helping the people we support access the community
- Promoting independence amongst the people we support
- Personal care
- Dealing with complex needs
- Liaise with other agencies and families
- As part of your role, you will be using a digital app called Nourish, where all care and support plans of the people we support are held. Experience of using a digital or mobile app would be desirable however full training will be given
To be a successful Support Worker you should be a kind and compassionate individual with a genuine desire to help people. You should have the ability to use your initiative to ensure that the individuals we support are able to do the things they love where possible. Previous experience working with Learning Disabilities is highly desirable.
We expect our Support Workers to combine this ability to adapt with a bright personality and a sense of humour.
In return for your dedication as a Support Worker you will receive:
- £11.75 per hour
- 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
- Pension contribution
- Access to free occupational health, physiotherapy, counselling and advice services
- Fully paid training and access to nationally recognised qualifications
- Travel to work scheme (season ticket loan)
- Access to an online shopping platform with discounts from over 3,500 retailers
- Do you want to gain a recognised qualification in social care? – We offer the ability to work and study at the same time (subject to funding and criteria)
Please note all these roles will include elements of evening and weekend work so flexibility is desirable. Successful applicants will be subject to a full DBS check.
We reserve the right to close this vacancy early.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. If you are interested in applying for employment with United Response and are in need of support to navigate our website or to complete your application please contact us.
The client requests no contact from agencies or media sales.
Salary range £38,000 - £41,000 per annum (£22,800 - £24,600 per annum pro-rated) | 21 hours per week (part-time) | Permanent
Hybrid working from WGN’s main office based in Vauxhall, with travel across London and opportunities for remote working
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called 'honour' based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.
About the role
Are you a passionate and dedicated practitioner ready to lead a vital service supporting survivors of violence against women and girls (VAWG)? We are seeking a caring and experienced individual with an uncompromising and intersectional analysis of gendered violence, to lead Women and Girls Network’s (WGN) Sexual Violence Helpline Team.
WGN is committed to providing innovative, trauma-informed, and culturally appropriate support to survivors of VAWG. Our Sexual Violence Helpline offers emotional support and information to survivors of sexual violence aged 14 and above. As the Sexual Violence Helpline Manager, you will lead and develop our Helpline service, ensuring consistent high-quality, survivor-led support. You will provide leadership, guidance, and support to your team, ensuring our service is responsive and effective.
You will lead and support the Helpline Practitioners and Volunteers, ensuring shifts are resourced. You'll oversee day-to-day operations and safeguarding issues, promote and represent the service internally and externally, and ensure accurate record-keeping and data analysis. You will foster a collaborative team environment, support professional development, and maintain high standards in helpline support.
This is a role leading an enthusiastic, committed team making a real difference in survivors’ lives, offering an opportunity for a skilled leader to develop the service and themselves
Interview details
Interviews are expected to take place remotely on 28th August 2024, however, please note that dates may be subject to change.
Further Information
This post is subject to satisfactory references and a DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
Exeter Students’ Guild
Head of Organisational Development
Salary: £53,000 to £60,000 (pro-rated)
Location: Exeter
Contract: Permanent – between 21 and 35 hours per week (our preference is 0.6 FTE, 21 hours; however, we are open to exploring a range of working patterns)
Are you a values-driven organisational development professional looking to play a crucial role in the smooth running and continued development of a busy Students’ Guild? We are looking for someone eager to help us become a sector-leading organisation dedicated to helping students love Exeter and ensure every person in the Guild is working towards that mission.
About the Students’ Guild
We are privileged to represent and enhance the experiences of over 26,000 students at the University of Exeter. As an independent charity, we offer a wide range of opportunities, services, and support to help students get the most out of their time at university. Our vision is to empower students to take their place in the world and make a positive difference. We pursue our purpose through the following:
• Influencing the Exeter student experience to ensure it is both a high quality, value-for-money experience for all students and transforms their lives.
• Collaborating with students to ensure there is a supportive, inclusive, empowering and enriching community at Exeter for every student. Students are proud of Exeter and feel they belong to the community here.
• Connecting Exeter student life to the wider world, ensuring that both whilst studying and beyond that, Exeter students and graduates are networked and connected.
Based across one of the most beautiful university campuses in the UK, the Guild offers a flexible, supportive and collaborative working environment and has a huge appetite for innovation and new ideas.
About the Role
As the Head of Organisational Development, you will be a key member of our Senior Management Team, supporting the CEO and elected Officers in shaping the Guild's future.
We are looking for someone who:
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Leads and manages initiatives spanning People, Culture, Operations, IT, facilities, and Health and Safety.
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Empowers and collaborates with Guild managers, dedicated to our Business Partnering model and fostering strong university relationships.
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Cultivates a culture that prioritises outcomes and people, guided by our charity-based values, and is focused on removing barriers for students.
The Guild offers an excellent benefits package, including 27 days holiday plus bank holidays & winter closure, paid time off to support with caring responsibilities & volunteering, sustainable travel incentives, a confidential employee advice service, well-being days, discounts via Perkbox and up to 6% employer pension contributions.
The Guild has a genuine commitment to creating a diverse and inclusive workforce, and people with a diverse range of skills, backgrounds and experiences are encouraged to apply.
How to apply:
Key Dates
Closing Date: 12 pm on Monday 19th August
First Stage Interviews (Remote): Wednesday 4th September
Final Interviews (In-person): Wednesday 11th September
Please click on ' How to Apply' to view the Candidate Information Pack with the link to apply for this role.
For an informal conversation about the role and application process, please get in touch with Nida Ashraf at Atkinson HR Consulting.
We have three exciting opportunities for an Independent Sexual Violence Advisors (ISVA) to join the team, with one permanent role and two positions to cover maternity leave. As an ISVA you will deliver 1-2-1 support to clients in the community across Lancashire and at criminal justice locations. These roles are all full-time working shirts between 9am and 6:30pm with at lease two 6:30pm finishes per week. The roles are offered with the opportunity to apply for hybrid working with up to 2 days working from home,
The permanent role is based in Blackpool with one of the maternity cover vacancies based in Preston and the other in Accrington. Please indicate a preference for which role you're applying for in your personal statement.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role offers help and support directly to victims and survivors of sexual violence, working to the national ISVA framework to provide support throughout victims criminal justice journey, or if they haven't reported the incident to the police, on their own recovery journey.
The role involves regular travel across Lancashire, and supporting victims and survivors directly at criminal justice hearings: a driving licence and access to a vehicle is essential.
The successful post holder will ensure victims and survivors receive ongoing continuity of support, advocacy and impartial advice and information including reporting to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pre-trial therapy and sexual violence counselling.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Note: Applicants must be UK based within a reasonable commute of London. Application without a cover letter will not be considered.
Location Home based (Home working with regular meetings in London)
Hours Full Time, permanent (flexibility may be offered for an excellent candidate.)
Reports to Director of Policy and Research
Main purpose and scope of the role:
Parentkind is a national charity representing 13,000 Parent Teacher Associations (PTAs) and has a long term ambition to be the voice of parents in policy making.
We are looking for someone to support our work in Westminster and Whitehall, improving our relationships across Parliament and inside government as we seek to be the credible voice of parents in UK policy making.
The successful candidate will have demonstrable experience of advocacy and policy research in Westminster, either within Parliament or government. If you have a passion for politics, a background in policy research and an interest in education policy and politics this is the role for you.
The role will involve:
- Conducting research on parents, including polling of parents and their views. We have an ambition to make high quality policy recommendations based on this research.
- Alongside the research requirements of the role, you will be expected to support our political and broader stakeholder engagement activity to make sure the work we do is seen by the right people.
- Organise and plan political events to communicate our research, including roundtables, lunches and dinners and launch events in Westminster.
- Lead on responding to public consultations on behalf of Parentkind to ensure the voice of parents is heard in the public consultations.
You will represent Parentkind at important events and meetings and have the chance to promote our research and policy recommendations. We would particularly welcome candidates who can demonstrate some media experience, including writing press releases and placing stories with national media outlets.
Duties and key responsibilities
Policy research and analysis
- To conduct research under the guidance of the Director of Policy and Research.
- To produce summarise large amounts of information and produce briefing material on education policy for external audiences, often at pace.
- To support the development of parent opinion polling related to our policy work.
- Respond to relevant consultations on behalf of Parentkind.
Policy development
- To provide rapid briefing material for any relevant future business relating to Parliament and the UK government.
- To provide political monitoring and identify opportunities for political engagement.
- To support the development of policy recommendations and experience of publishing policy related research.
Political engagement
To plan and organise political events, such as roundtable discussions, lunches and dinners and launch events in Westminster.
To identify political stakeholders relevant to our work in Parliament and the UK government, including:
- officials inside government departments,
- elected representatives,
- think tanks and other relevant research institutions.
To maintain a wide range of political contacts and meet with political stakeholders to promote our research and policy work.
To meet with organisations with an interest in our work and provide effective briefings.
To attend party conferences and other education led events to represent Parentkind.
Media engagement
To support the Director of Policy and Research in media engagement, including background research for press releases.
To summarise our policy and research ready for social media platforms.
Residents must be based in or within commutable distance of London.
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.
We are looking for a Deputy Venues Manager to take full responsibility in supporting the Venues and Entertainments Manager in leading and operating a successful bars and Events operation and giving our student members an excellent service experiences every day, looking to implement our bars operation with new and innovative ideas. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including Cafes and Bars, Bloomsbury Fitness gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 40,000 members.
The role is a full-time and permanent contract.
Do you have significant experience of working in a bars licensed environment? Have you got experience of minimizing cash & stock losses by implementing procedures?
The post holder will assist the Venues and Entertainments Manager in managing the activities of all Venues/Bars and staffs, including student supervisors and have overall responsibility for the quality and quantity of work for all staffs. The successful candidate will also organize and manage the delivery of the venues/ bars service across the Students’ Union in a way that meets the specific needs and requirements of students and staffs in terms of time, quality, quantity and cost. The role holder will carry out checks on a regular basis to review the financial performance of the outlets and evaluate the value for money of existing working practices, resource levels and supply arrangements.
Interviews for this role will be held on 15th or 16th August 2024.
[Please note, the deadline for this role is 08:00 on 12/08/2024 however the deadline for this advert is 10/08/2024. Please click the apply button to apply directly.]
The client requests no contact from agencies or media sales.
Property Manager & Estate Administrator
We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes.
Position: Property Manager & Estate Administrator
Location: Fairford, Gloucestershire – with scope for occasional hybrid working.
Salary: £29,000 – £33,000
Contract: Permanent, Full time (35 hours per week)
Closing Date: Tuesday 13 August 2024 at 17:00
Interviews: Wednesday 28 August 2024 & Wednesday 4 September 2024
About the role:
As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management.
The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints.
The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents.
About you:
We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience:
Essential Skills and Knowledge:
- Previous experience in lettings and property management
- Proven track record in handling tenant and contractor relationships
- Familiarity with property laws and regulations
- Previous experience in management and administration within a property, rural estate or rural business
- Professional qualification, training or experience in property and tenancy management
- Professional qualification, training or experience in property and tenancy management
- Negotiation skills and diplomacy in tenant relations
- Proficiency in Microsoft Office suite and property management software (eg. Landmark)
If you feel you have the relevant skills and background, we would love to hear from you!
About the organisation:
The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.
They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.
Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.
Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc.
PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
Hybrid working with approx. travel of 3 days a week across Glasgow; Edinburgh; North & South Lanarkshire
Are you passionate about working within communities to help reduce the impact gambling can have on individuals and families?
Do you want to make a difference by raising awareness of gambling-related harms with community groups?
Can you help build confidence in people and communities to talk openly about gambling and reach out for support from our services?
If so, the role of Outreach and Engagement Practitioner could be for you.
One of the key priorities of GamCare Scotland is to reach out to individuals, families, and communities to make it easier to talk about gambling and gambling related harms. This is done by working across the region to engage with underserved communities and ensure everyone can access information and support.
As Outreach and Engagement Practitioner you will be responsible for building effective working partnerships with professional services through the delivery of presentations, networking and creating new referral pathways for those needing support from GamCare services.
You will be integral in making GamCare services accessible as you work within a committed team to achieve this aim.
To meet the needs of the service the role may include some evenings and occasional weekends.
About you
You will be an excellent communicator (written and verbal) and have the ability to present and tailor content for a range of professional and public audiences on sensitive topics.
You will be experienced in community-based work and have the ability to work with a wide range of stakeholders, both internal and external, to champion our vision for gambling support across our region.
If you are committed to providing better support for local communities and you would love to be a part of an innovative and dynamic service, then we would love to hear from you!
About us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
Benefits You Can Enjoy
· 33 days basic annual leave entitlement per annum including bank holidays which increases with service
· A generous pension scheme - we contribute 6% and you contribute 2%
· Discretionary company sick pay from day one of service
· Employee assistance programme – 24-hour support
To apply, please click the apply button.
Closing date for applications: Sunday 28th July 2024.
Interviews will take place online via video conference – w/c 5th August 2024.
This post is subject to a PVG check.
GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Title: Policy Advisor (WHO Global Report on Health Equity for Persons with Disabilities)
Location: Kenya, Cameroon, Senegal and Tanzania
Contract: 12-month fixed term contract
The purpose of this role is to act as the policy focal point between Sightsavers and the World Health Organization (WHO) in the implementation of the at the country level.
Principal Accountabilities:
- Promote and support implementation of the recommendations of the global report at national level.
- Offer policy analysis and advice to help identify priorities and entry points for engaging with Ministries of Health and other stakeholders.
- Facilitate engagement in relevant policy processes and opportunities related to the implementation of the Global Report and Guide for Action process at the country level.
- Build strategic partnerships and alliances with key actors at the national and regional level to promote health equity, including governments, Organisations of Persons with Disabilities, health sector partners, Civil society and relevant bilateral and multilateral agencies.
- Ensure continuity of information sharing across Sightsavers and act as a point of contact for WHO Disability team and WHO regional and country offices.
- Promote the integration of health equity into national long-term strategic health plans and support the development of Sightsavers' policy analysis on health equity.
- Identify and leverage influencing opportunities at national and global levels in partnership with WHO.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the for full details.
The role will serve as a resource for Sightsavers and WHO, facilitating and coordinating their joint engagement with Ministries of Health and other key stakeholders in implementation processes, according to a shared workplan. The post-holder will provide technical support (policy analysis, stakeholder management, and coordination) to Sightsavers Country Offices and other stakeholders in promoting and supporting the implementation of the report.
Jobholder Requirements
Knowledge (Education and Related Experience):
- Experience in the international development sector, including health and disability policy work and/or health system strengthening.
- Understanding of development issues and best practices in global health, particularly public health and inclusion.
- Professional experience in disability, inclusion, public health, or a relevant topic.
- Experience in advocacy/influencing work and forging effective policy networks.
Skills (Special Training or Competence):
- Ability to represent the organisation at a high level of engagement.
- Strong analytical and strategic thinking skills.
- Strong intellectual skills for dealing with complex ideas and concepts.
- Excellent communication skills, both written and verbal.
- Strong presentational and public speaking skills.
- Relationship-building skills with internal and external stakeholders.
- Fluency in English.
Desirable:
- Fluency in French (spoken and written).
To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mentell is seeking a seasoned and proactive Executive Assistant to deliver top-tier administrative support to our Chief Executive Officer, Head of Fundraising and Trustee Board. In this newly established position, you will bring your expertise and efficiency to support daily operations and our senior leaders in a dynamic environment.
Mentell is a UK charity that provides men’s groups, in-person and online for males aged 18+ to talk in a safe and confidential space, free from advice and judgement. We raise awareness of men’s mental health issues, suicide risk and support men through the challenges of life’s journey.
About the Role:
The Executive Assistant will be at the heart of the charity's activities, providing an efficient organisational hub around which the charity operates. Your key responsibilities will include coordinating diaries, managing meeting logistics, and handling agendas and minutes with precision. We have established a new office home in Stockport and are growing fast, building partnerships with social prescribers, GP practices and numerous other bodies as we seek to support as many men as possible.
This role offers a unique and exciting opportunity to be part of a growing men’s mental health charity. Given the high-paced nature of this position, you must be exceptionally organized, adept at time management, and capable of meeting tight deadlines under pressure.
Key Responsibilities:
- Provide comprehensive administrative support to the CEO, Head of Fundraising, and Trustee Board, ensuring seamless communication and preparation of agendas and minutes.
- Liaise with internal and external stakeholders, maintaining confidentiality and a professional and discreet approach.
- Manage online systems to enhance administrative efficiency and support team needs.
- Conduct research and gather information to aid senior decision-making processes and special projects.
What We’re Looking For:
- At least 3 years of experience in a similar role, supporting senior management and building strong working relationships across all levels.
- Exceptional attention to detail, with the ability to prepare comprehensive papers, reports, and presentations, and take effective minutes.
- Proven experience in improving administrative systems and working to empower a wide range of stakeholders including senior leaders, staff team and highly committed volunteers.
- Ability to conduct thorough research and provide relevant information for senior decision-making and special initiatives.
- Familiarity with the health or charity sector is a plus, with a good understanding of charity governance and compliance being highly desirable.
Skills and Qualities:
- Highly proactive and capable of working independently with minimal supervision.
- Strong verbal and written communication skills, able to communicate confidently and professionally at all levels.
- Ability to draft clear, well-structured communications and documents.
- Excellent organisational and time management skills, able to thrive in a busy and varied role.
Working Hours:
Part-Time (We envisage the working pattern to be 5 hours per day from 9.30am or 10am, with a break for lunch. Although mainly office-based, there would be the opportunity to work from home one day per week on any day other than Wednesday.)
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for a Head of Governance and Compliance to join our team.
You'll play a crucial role, ensuring best practice governance and compliance is embedded in Ambitious about Autism and the Ambitious about Autism Schools Trust. You'll develop and implement high-quality monitoring and reporting policies and systems, promoting excellent governance and maintaining compliance with all external regulatory requirements.
You'll work closely with colleagues in the Executive Teams and wider Senior Management Team, as well as ensuring the Board is meeting its responsibilities and receiving high quality information and support from the staff team. You'll also contribute to the development of the organisation's overall strategy and operational plan, as a member of the Senior Management Team.
We are looking for someone who has:
- Demonstrable experience in managing the governance of an organisation.
- Up to date knowledge of either or both of Charity Commission, Care Quality Commission and Department for Education regulatory environments.
- Proven knowledge and experience in governance and compliance, working at a senior level with Trustees and senior leaders.
- In depth knowledge of statutory reporting procedures and record keeping.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
About us:
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams:
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raising awareness of carers,
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influencing local policy through community engagement activities,
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improving carer wellbeing and
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connecting carers to each other and to support and training opportunities through our services.
About the role:
We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.
The Office Administrator role is a new position that will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.
About you
As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.
The post holder will:
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Work collaboratively and have excellent communication skills.
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Be organised, self-motivated and able to manage your time effectively
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Have the ability to solve problems effectively and make decisions in the face of competing priorities
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Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs
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Be able to work unsupervised and under pressure.
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Be technically proficient, experience of a CRM system is desirable
What can we offer you?
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Professional development, induction, ongoing training and support
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Hybrid working
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Holiday pay and pension
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An Employee Assistance Programme
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Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.
Closing date: 9am Friday 9th August
Interviews: Thursday 15th August at 336 Brixton Road
The client requests no contact from agencies or media sales.