Advice Jobs in London, Greater London

A fantastic opportunity has arisen with a health membership charity for a Head of Finance and Operations on a full-time, permanent basis. You will manage all finance related activities including monthly management accounts and end of year statutory accounts. You will also manage payroll as well as some transactional HR to ensure prompt onboarding and issuing contracts. Additionally, you will manage outsourced contractors to deliver robust and reliable IT, CRM and audit services and all operational services to ensure the charity maintains a safe office environment.

Please note, this organisation offers hybrid working with 1-2 days per week required in the office.  

Additionally, they may consider the role being done over 4 days for the right candidate. Please note, the salary on offer is the FTE.

As Head of Finance and Operations, you will:

- Be an active member of the senior management team working across boundaries to collaborate with other Heads and support the CEO to deliver the charity’s annual operational implementation plan

- Produce both statutory accounts and monthly management accounts

- Lead the annual budgeting process, contribute to the annual business planning activities and provide strategic financial advice in verbal and written format to the CEO, Trustee Board and Council

- Manage internal operations including IT

The successful applicant will:

- Have significant demonstrable experience in finance within the charity sector, in a similar role

- Be fully qualified (hold a Professional Chartered Accountancy Qualification)

- Have QuickBooks experience

- Have a solid understanding of Charity SORP

- Have excellent communication skills, both written and verbal

- Have experience managing and reviewing outsourced contracts for services such as IT

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our partner is a nonprofit organization providing accessible & effective mental health interventions for youths. They are seeking a part-time CFO to add expertise and oversight of their finance function to ensure financial sustainability. This role is a really interesting opportunity for an experienced finance professional to shape the finance function of a young, but growing organisation.

Responsibilities

• Develop and implement financial strategies, and lead the development of financial projections and scenario planning to inform decision making.
• Lead the finance function, overseeing the day-to-day operations (cash, accounts payable, accounts receivables and payroll) and ensure compliance with accounting and financial reporting standards, as well as legal and regulatory requirements for Kenya and the USA
• Evaluate and implement financial systems and processes to improve efficiency, accuracy, and transparency
• Oversee the preparation of budgets, financial statements, and other financial reports
• Develop and manage the organization's risk management
• Lead, develop, and mentor a team of young professionals 

Requirements

• Qualified accountant with at least 5 years of relevant experience, and willing to be hands on.
• Strong technical accounting experience covering financial accounting, management accounting, budget creation and monitoring, financial analysis, and reporting, preferably within a not for profit.
• Experience of working in a start-up or of establishing a finance function is strongly desirable.
• Experience of leading a finance function, including providing financial analysis & insight  and strategic advice to aid decision making.
• Experience of grants management, compliance and reporting
• Exceptional communication skills, with the ability to work with both finance and non-finance staff.
• Strong strategic and problem solving skills. 

This is a remote role, although they would be open to someone working from their office.

They anticipate the role will require 2 days/week, perhaps with more time required initially to set up the finance function and then at important times in the year, including year-end.

Are you an experienced Administrator looking for a new opportunity? Would you like to join a busy team within a leading UK Charity? We would love to hear from you!

We are looking for a Membership Engagement Administrator to join our North region team.  

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. This role will see you play an integral part in helping The Membership Team to be the best they can be!

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This is a varied role and ideally you will have the ability to prioritise a range of tasks and engage effectively with a range of audiences.

Some of your key focuses will include:

· Managing the Regional admin inbox and post distribution to staff

· Supporting the Membership Engagement Officers in ensuring that stakeholders and members are compliant

· Providing a range of reports and updates to the Membership Engagement Manager and Head of Membership Engagement

· Produce and distribute the Regional, County and District newsletter

· Manage our database of volunteers, ensuring that training and DBS checks are completed and up to date

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

In this role, you will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel within the region (incl. for monthly team meetings).

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: Sunday 7th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The Architectural Heritage Fund (AHF) is currently seeking a Head of Grants. Reporting to the Director of Programmes and Deputy CEO, you will be responsible for overseeing the AHF’s core grant-funded programmes across the UK, including managing the four Development Managers for England, Scotland, Wales and Northern Ireland, leading on assessment, monitoring and reporting against all grants awarded through these programmes, and participating in decision making around grant awards.

We are looking for a candidate able to demonstrate a breadth and depth of experience across the principal duties of this post. A strong track record of leadership within the heritage, social enterprise or social investment sectors and clear, relevant experience managing a staff team as well as multi-funder programmes with diverse strands of activity and reporting lines, is essential. The candidate must be a team player, with excellent interpersonal, influencing, negotiating and communication skills. They should have experience of collaborative working with external partners and a strategic approach to prioritising workloads and problem solving. Candidates must have strong numeric and financial skills, excellent attention to detail and be a confident user of common IT system Office packages. We are looking for someone who will become a leader in our organisation, who is passionate, target orientated and, in particular, committed to achieving beneficial social outcomes through heritage.

Due to the time-limited nature of this post, the AHF is open to potential applicants seeking a secondment from another organisation – if you are interested in taking up the role as a secondment, please indicate this interest in your application and the nature of any discussions with your existing employer.

About the AHF

AHF is a leading heritage charity founded in 1976 to help charities and social enterprises across the UK find solutions for vulnerable historic buildings. We do this by offering advice, grants, and loans. 

Commitment to diversity

In accordance with our commitment to promote equality of opportunity and diversity across all of our areas of work, we particularly welcome applications from people from black, Asian and minority ethnic communities, disabled people and younger people, who are currently under-represented within the AHF.

Join the Team as a Senior Finance Manager at ASC

Company: Accounting Solutions for Charities (ASC)
Position: Senior Finance Manager
Type: Permanent, Remote (4-5 days a week)
Location: UK (occasional travel to clients required)

ASC is an employee-owned practice providing outsourced accountancy and financial management services to charities and mission-driven commercial companies across the UK. From basic bookkeeping to year-end accounts for audit, we cover it all!

As a Senior Finance Manager, you'll:

• Support a portfolio of clients, initially focusing on four long-standing ones.
• Manage day-to-day client accounts.
• Review and maintain client financial systems.
• Provide financial analysis and decision-making support to senior stakeholders.
• Collaborate with client executive teams and boards, empowering them with strategic advice.

This is a rewarding, varied role with opportunities to grow the number of charities we serve.
What We’re Looking For:

• Qualifications: Fully or part qualified with extensive experience.
• Experience: From basic bookkeeping to management accounts, including producing management accounts and external reports.
• Software Proficiency: Familiar with SME accounting software like Xero, Sage, or QuickBooks as well as products that integrate into these.
• Skills: Strong systems accounting knowledge, advanced Excel skills (charts, dashboards), excellent time management, attention to detail, and the ability to meet deadlines independently.
• Attributes: Strong analytical and numerical skills, a flexible and hands-on approach, and excellent communication abilities to build relationships with diverse stakeholders.

Why Join ASC?

• Work with Exceptional Organisations: Collaborate with inspiring charities and mission-driven companies.
• Professional Growth: Opportunities to expand your portfolio and grow with ASC.
• Supportive Environment: Work independently but with the support of a knowledgeable team.

Commitment to Diversity:
At Prospectus, we invest in your journey and support all candidates, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Charities Aid Foundation (CAF) has an exciting opportunity for you to join their team as an Impact Adviser. CAF is a dual-registered charity in both the UK and the US, dedicated to helping individuals worldwide optimise their charitable donations for maximum impact. CAF’s Impact Accelerator is a centre of excellence for impact, bringing together expertise in strategic advisory, grantmaking and social investment.

This full-time, permanent role offers a competitive salary of up to £46,000 per annum, based on experience, with flexible hybrid working arrangements based in their London office.

The Impact Adviser will confidently work with a diverse range of philanthropists, corporate clients, and charity leaders, providing expert advice on developing and implementing impactful giving strategies or improving their organisation’s resilience. Key responsibilities include managing strategic consultancy projects, delivering high-quality written assignments, facilitating workshops and ensuring excellent client service. The Impact Adviser will also collaborate with colleagues in the Impact Accelerator to deliver a comprehensive client offering and identify new business opportunities.

The ideal candidate would have a keen analytical and strategic mindset, experience in advising foundations, individual philanthropists, charities, corporations, or the public sector. Expertise in philanthropy, grant-making, sustainability, fundraising, strategy, research, governance, impact measurement or programmatic design is key. CAF is particularly interested in individuals with experience in international development and language skills. The ideal candidate will have a proven track record in client relationship management and project management.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Programme Manager (Invited Review Service)
£44,745 - £49,554 pa pro rata, plus excellent benefits
London (including flexible working)
Fixed-term contract for 12 months, part-time, 21 hours per week

The College Centre for Quality Improvement works with mental health services to assess and improve the quality of care they provide.  We work with more than 90% of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

This is a very exciting opportunity to work in a centre that has a world-class reputation.

You will work part time on a high-profile national programme of work which supports improving quality in mental health services.

You will lead on the delivery of the College’s Invited Review Service (IRS) which provides independent, professional advice to mental health services experiencing severe difficulties. 

The successful candidate will work alongside the IRS clinical lead and specialist reviewers.

We are looking for people who are enthusiastic, flexible and with experience of working in quality and healthcare.  The role requires working with people in a friendly, collaborative, confident and positive manner.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 10am, 10 July 2024.
Interviews: 24 July 2024.

Floating Support Worker Wanted!!

Clients:

Ex-Homeless clients

Assignment

8-12 weeks

Pay: £14.40 + holiday pay = £16.14 per hour or £18.00 per hour via umbrella company

Hours:

Full time 37.5 hours, 0900 - 17:00 - 5 days a week across Monday - Friday

Location: Lambeth and Croydon (Travel expenses are covered during working hours)

Our social care, charity client is looking for a Floating Support Worker with experience working with ex-homeless clients within their own tenancies.

The successful applicant will be a part of an experienced team, providing tenancy sustainment advice and independent living skills to those who need it most

Duties:

• Oversee a case load of 30 varying support needs clients
• Organising your week by booking appointments with each client
• Writing up the monthly and weekly reports using clear written communication
• Helping your clients with budgeting, advising around what they can afford and how to get the most out of their financial position
• Help each client maintain their tenancy, reporting any damages, help each client keep on top of their financial responsibilities
• Support clients emotionally
• Empower you clients and encourage them to take up hobbies, attend appointments and apply for work, education, or training
• Promote independence and teach life skills to enable clients to move on out into an independent lifestyle

If you feel the above opportunity is missing your application, then apply now!

Or refer someone! Each successful referral will earn yourself a £70 Love to Shop voucher!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.

Permanent, full time 35 hours a week

Location: The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.

The role 

The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.

You will:

• Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
• Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
• Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
• Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.

For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description. 

About you

We are looking for someone who:

• Is highly motivated, with a commitment to providing excellent customer service. 
• Has experience working in a customer care or fundraising environment
• Enjoys working in a busy team
• Has a high level of attention to detail and exceptional communication skills.
• Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
• Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

With over 60 years' experience of recruiting across the 'beyond profit' space, Prospectus is proud to have supported a vast number of charities across various sectors, including; Homelessness & Housing, Domestic Violence, Youth, Learning Disabilities / Disabilities, Mental Health, Sexual Health, Criminal Justice and Children & Families. As a result, we anticipate an uplift in the amount of exciting delivery-focussed temporary opportunities we will have available to offer candidates.

We have worked alongside a range of impactful organisations in London and across the UK, supporting them with a variety of delivery-focussed positions, including:

Recovery Practitioners, Support Workers and Floating Support Workers, Women's Advocates, Administrators, Community Outreach Workers, Mental Health and Wellbeing Practitioners and many more.

We are currently looking to increase our pool of temporary candidates who are interested in registering for future delivery-focussed opportunities. Candidates will have had previous paid or voluntary experience in a similar role supporting vulnerable people, or will have a genuine interest in this field.

Please note that due to the current climate for temporary work across the Frontline sector, we are initially looking to engage with potential candidates and carry out registrations online with those that demonstrate suitable experience.

Given the unprecedented volume of interest in our roles, consultants are unable to support with general job search advice or specific enquiries before application. Instead please do either register your CV on our website or submit your CV for any roles that interest you to ensure that your application is reviewed in line with the position. Should you be successfully longlisted or we are able to assist in your job search we will be in contact to discuss next steps.

Please register your interest below and submit your CV by clicking 'apply now' below. You must be available immediately or have no more than a 1 week notice period to be considered as the majority of our temporary positions are starting asap.

• An exciting opportunity to work in a hybrid Accounts team
• Excellent benefits

About Our Client

The Honourable Society of Gray's Inn, commonly known as Gray's Inn, is one of the four Inns of Court (professional associations for barristers and judges) in London. To be called to the bar in order to practise as a barrister in England and Wales, an individual must belong to one of these inns.

Job Description

• Provide advice and support to the Director of Finance.
• Control of the property management software and responsibility for issuing accurate billing of rents, service charges and insurance to tenants.
• Working closely with Estates team in the management of debtors and tenant service charges.
• Have responsibility for the annual reconciliation of service charges and liaising with the Auditors in the production of Service Charge Certificates.
• Liaising with Finance teams for outsourced provision of Estates services.
• Liaising with the catering team in the maintenance of private function deposits, billing of their clients and debtors.
• Responsibility for the billing of the quarterly Bench Commons (members) accounts.
• Daily Bank reconciliations and the collation and posting of all daily income from Hall Lunch, Bar and parking.
• Management of Direct Debit collections.
• Completion of month and year end procedures on a timely basis including reconciliation of Paypal income; monthly and annual recharges, invoicing for parking permits.
• Payment of annual scholarship awards.
• Assist in the year end audit programme for the Inn, Scholarships Trust and Charitable Trust.
• Provide income analysis to support in the preparation of annual budgets.
• Understanding of the VAT coding and reporting requirements (partial recovery) to ensure accurate coding of invoices.
• Working closely with the other finance team members (Management Accountant and Accounts Assistant) providing cover where necessary.

The Successful Applicant

The successful candidate will have the following...

• High levels of literacy and numeracy.
• Excellent communications skills.
• Ability to contribute positively to the work of the team and work supportively, co-operatively and collaboratively with colleagues.
• Ability to work on own initiative within the parameters of the role.
• Ability and willingness to learn new skills.
• Experience or knowledge of a similar working environment, landed estate including service charge accounting.

What's on Offer

The Inn offers 33 days annual leave and an 8% pension contribution among other benefits.

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Personnel.

Community Coach

As a member of the Community Team, you will provide vital support to people who have completed our course in prison and are now in the community working to find the stability they need to realise their potential, achieve their goals and rebuild their lives after prison.

This is an exciting time to join our Community Team as we look to broaden and deepen the support we offer participants as they leave prison. You will help shape our offer to participants; drawing on your experiences and creativity and working with our other Community Coaches to trial new approaches.

Partnership working plays an important part of the role, and you’ll get to connect with employers, partners and statutory organisations to support participants as they build a life after prison.

This role would be ideal for someone with a good understanding of the challenges faced by those caught up in the criminal justice system, gained through personal experience, paid work or volunteering. This role does not require the successful candidate to work in prison or clear prison security to hold keys. However, if you are interested in working in prison, please indicate this in your cover letter.

Although advertised as a full time position, we welcome discussions about flexi and part-time working. 

The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.  

You'll be working with the Quality and Performance Manager and providers to: 

• Develop and implement an NGSN model of care. 
• Monitor quality and performance standards as part of the commissioning process.
• Support the tracking of the evaluation and delivery of related project milestones.
• Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.
• Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services. 
• Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate. 

We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.           

We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work. 

Title: Head of Operations

Contract type: Fixed term, maternity cover (July 2024 – May 2025) 

Hours: 0.8 FTE (4 days per week) 

Salary: £46,400 (£58,000 FTE) 

Reports to: CEO 

Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance) 

MAIN PURPOSE OF THE JOB: 

As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.

This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable.  The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives.  Exemplary communication skills and the ability to manage multiple priorities are essential. 

MAIN DUTIES: 

1 PROPERTY AND BUILDING MANAGEMENT 

Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers.  The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc. 

The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.

The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome.  The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment. 

The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee. 

2 LEASES, INSURANCE, LEGAL, RATES AND LA 

With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council.  The HOO will report on such matters to the Property committee of the Board.

Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives. 

Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences. 

The HOO will oversee all insurance requirements and ensure that terms required are met.  The HOO will oversee legal compliance issues in collaboration with the CEO and as directed. 

The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself. 

3 COMMERCIAL EVOLUTION AND PROJECTS  

The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan.  The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces. 

The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.

4 LIVE EVENTS  

The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.

The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.

5 YOUTH AND COMMUNITY 

Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner. 

6 IT and DATA MANAGEMENT 

The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities. 

The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.

7 DATA AND GDPR 

The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.

The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.

8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR 

The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function. 

The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters.  In association with the CEO and Financial Controller, the HOO will manage and record annual leave. 

The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community. 
 

The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.

The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO. 

The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.

Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.

The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees. 

The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget. 

9 DIVERSITY AND INCLUSION 

In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion.  This may include managing new and existing initiatives, updating policies and undertaking formal reviews.  The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo). 

10 COMMITTEES AND BOARD 

The HOO will provide a support role to the CEO on preparation of Board papers and reports.  The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support.  The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.

11 CEO DEPUTISATION  

The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair. 

PERSON SPECIFICATION 

Essential knowledge, skills and experience 

• Substantial experience in a similar role with senior responsibility for all aspects of operations 

• Sound expertise in property management and building management

• Excellent organisational skills including effective planning, prioritisation, risk management, and reporting

• Good financial management skills: budget setting, control, monitoring and resource management 

• Events management skills and experience 

• Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery 

• High-level people management skills, experience of managing a team, and knowledge of sound HR practices 

• Experience of working in a charity or social enterprise and working with a Board of Trustees 

• Strong written and verbal communication skills 

Desirable knowledge, skills and experience 
 

• Knowledge or experience of craft, design, fashion and/or the wider creative industries 

• Experience of building commercial or community/creative partnerships 

• Experience or knowledge of fundraising

Essential qualities and attributes 

• Demonstrable commitment to equality, diversity and inclusion

• Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity

• First-class attention to detail and high standards of professional conduct 

• Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate. 

• Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.

• Self-starter with an ability to work positively as part of a small team

Applications due by: Midnight, 30th June 2024 

First Interviews (online): Tuesday 9th July 2024 

Second Interviews (in-person): Monday 15th July 2024