Advice Jobs in Central London, Greater London
The Jesuit Refugee Service (JRS) is an international Catholic organisation, founded in 1980 with a shared global mission to accompany, serve and advocate alongside and for the rights of refugees and forcibly displaced people. Our work is based on hospitality, carried out in a spirit of compassion and solidarity, encouraging participation and community, aiming to kindle hope, secure justice and affirm the dignity of refugees and forced migrants. Based in the Hurtado Jesuit Centre in Wapping, East London, JRS UK supports refugees and asylum seekers in the UK and works in wider collaboration with JRS offices around the world.
We employ 29 full-time and part-time staff and have around 100 volunteers, from a wide variety of backgrounds, nationalities, and generations; people of all faiths and none; including refugees, young graduates, and vowed members of religious congregations. In order to deliver our work, JRS UK generates around £1.8m in income each year, a substantial percentage of which is generously donated each year by Jesuits in Britain.
After nine years of successfully growing and developing JRS UK, our Director Sarah Teather is stepping down to pursue new projects. Under Sarah’s inspiring leadership, JRS UK has been on a transformational journey to mature as an organisation, now delivering a range of services including providing advice, support and hardship grants, outreach services and advice, including legal advice. Much remains to be done in serving the people we exist to support, and we seek a new Director to take over from Sarah.
Our new Director will, in collaboration with the Management Board, staff and stakeholders, build on developments of recent years and develop JRS UK’s strategic vision in response to changes in the external refugee and asylum-seeker environment, and be capable of reaching out beyond the current polarised debate to build mutual understanding.
We are looking for an expert leader and manager who brings knowledge and experience of the refugee sector. You will be participative in style, approachable, and committed to the JRS UK mission of walking alongside refugees. It may be that you already operate in a CEO role or similar, or that you are looking to transition into your first executive director role, while bringing transferable leadership experience.
You will be joining an exceptional organisation and will lead a dedicated team of staff and volunteers. JRS UK is rooted in Church teaching but is open to people of all faiths – and none – and people who work for us are proud of the multifaith team and approach. While you will need to demonstrate sympathy and respect for Catholic Social Teaching, we welcome applications from candidates from all backgrounds and beliefs.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please contact Tall Roots via their website.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma. Allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
As a safeguarding officer, you'll be a vital part of the safeguarding team at Place2Be. Providing safeguarding training to all Place2Be staff and volunteers, across our regional and head office teams. While also providing advice, support, and guidance to Place2Be school-based staff around matters relating to child protection and safeguarding cases.
You'll have experience providing safeguarding and child protection advice and support to professionals working with children, young people and families with thorough knowledge of current legislation, guidance and thresholds on child protection. You'll have experience of delivering training and/or seminars to multi-agency groups.
You're able to occasionally work non - standard hours and to travel throughout the UK to provide training to our services and teams.
For a career with purpose, this is your place.
Recruitment Process:
Closing date for application: 20/11/2024
Interview date: 26/11/2024
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
Please note if we receive a high volume of applications, we may close this vacancy early. If you are interested, please apply asap.
Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Company pension and benefits
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. Initially working predominantly on three of our new GLA-funded contracts – UK Shared Prosperity Fund contracts across East & North London and Central London, and the Early Connect London Pilot – for the right candidate and in the longer term, there will be an opportunity to become involved in a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an experienced Project Officer used to working with young people and adults including those entering or re-entering the world of work. The successful candidate will be committed to helping people achieve their potential and will have the skills and experience to provide; 1-1 advice and guidance and group work and all aspects of employability support and upskilling. The role will work across two separate but complementary programmes, one of which focuses on the hospitality sector – experience or an understanding of the sector is not a requirement but may be beneficial. The second project is focused on supporting young people into work or Apprenticeships and the successful candidate will provide information, advice and guidance, along with practical skills training to participants along their learner journey.
We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will take on the role of project officer, working with a dedicated team to deliver high quality, tailored provision. As well as being involved in practical delivery, the candidate will work with the compliance and finance team to ensure quality of delivery and evidence collection. Along with practical delivery, the successful candidate will be involved in the design and implementation of the recruitment/outreach strategies and also for the development of appropriate training materials.
Familiarity with the delivery of funded provision is beneficial. The ability to collaboratively design and deliver inspiring, engaging and tailored sessions, covering a range of transferable and employability skills provision is essential. The role will be offered on a full-time basis working across London boroughs and travel within London, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. Safeguarding is central to our work with the public and across our work team and we will require participants to demonstrate their understanding of safeguarding principles.
This is an ideal opportunity for someone who has experience in the education/training sector, loves supporting individuals to achieve their employment, education and personal goals and wants to be part of an organisation which changes lives for the better. Rinova is committed to offering opportunities for career progression and has a commitment to promoting from within, offering all our employees an opportunity to further their career aspirations.
Rinova Ltd are committed to safeguarding and promoting the welfare of our employees, participants and stakeholders and expects all staff and guest visitors to share this commitment.
You will be required to provide two employment references. These will need to be the most recent and within the last six years.
Successful applicants are required to complete a DBS check.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place but it is currently anticipated these will take place week commencing 9th December 2024.
Job description
IAG, Employability and Apprenticeship Support Delivery
- To be accountable for achieving agreed outcomes, outputs and personal targets – including recruitment, employability training and learner progression targets
- To manage a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training
- Completing appropriate action plans and reviews with participants
- To act as the single point of contact for small caseload of participants
- To complete all paperwork for client in your caseload, ensuring that accurate records are kept
- To identify suitable referral partners i.e. Job centre, training providers from which to recruit job seekers and course participants
- To communicate with stakeholders, clients and team members, keeping them informed of changes in delivery or action plans
- To liaise with learners interested in apprenticeships to support them and assist them into suitable placements
Development of training materials and delivery
- To develop workshop training materials that support delivery of the outcomes
- To ensure that accurate records are kept for all training events and workshops, with appropriate attendance sheets signed and stored
- To use available networks to recruit course participants from appropriate organisations
- To use available networks to support participants into appropriate progression destinations
- To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations
Project administration, partnership building and funding
- To work directly with the Senior Leadership Team to support in the delivery of Rinovas funded projects, compiling reports and attending meetings as required
- Ensuring that all paperwork is completed to the required standard and submitted to compliance team in a timely manner
- To monitor project progress towards targets – to work with project managers to identify problems and ensure they are appropriately resolved
- To ensure that the right channels are used for storing confidential client and project paperwork i.e. Sharepoint and Teamwork
- To research and develop suitable referral routes and explore new partnership opportunities for current and future projects
- To play an active role in the identification of suitable funding streams and development of funding applications to support continuing and future projects
Person Specification
Skills, Knowledge and Experience Required
Please address all points in your supporting statement and provide examples.
Experience:
- Working with adults returning to work or those in employment needing to upskill.
- Working with NEET young people or those currently in full-time education.
- Developing networks to support organisational goals.
- Creating engaging and motivating training materials.
- Writing detailed and accurate reports.
- Working to tight deadlines and achieving targets.
- Managing a diverse workload, working to strict deadlines, pre-empt upcoming issues and solve problems
Technical Skills:
- IT skills and the ability to produce professional presentations and training materials.
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint).
Communication and Organisational Skills:
- High standard of organisational, written, and oral communication skills.
- Good understanding of social and educational issues related to a multi-cultural cohort and how this relates to job seekers.
Qualifications
Advantageous:
- Understanding of the Hospitality and Tourism industry
- Understanding of Project Management principles
Advantageous but not Essential:
- Qualification in Advice and Guidance (minimum Level 3/4) or willingness to undertake training as required.
- A Learning and Education training qualification (minimum Level 3, previously PTLLS).
- Experience or knowledge of Apprenticeships
Additional Requirements:
- Willingness to work outside normal working hours on occasions.
- Ability to travel within London Boroughs to deliver at satellite locations.
- Existing networks which can be utilised to enable you to meet targets in relation to recruitments and progression routes.
- You will be required to provide two employment references. These will need to be the most recent and within the last six years.
- Successful applicants will be required to complete a DBS check.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the NHS Talking Therapies team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies. The programme aims to support Islington residents who are assessed within Talking Therapies and who require employment advice.
The EAs in Talking Therapies initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the Talking Therapies team and work alongside therapists to provide employment support to assist clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
Talking Therapies is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
No More than 2 page cover letter.
About us
SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
In this exciting role, you will provide pro–active emotional, practical and advocacy support for male and non-binary survivors who have experienced any form of sexual violence.
As our Sexual Violence Caseworker, you will ensure survivors are aware of their social welfare rights, options and entitlements and assist them in accessing key services such as social services, housing, and benefit agencies.
Please see attached Job Description and Personal Specification for more information.
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each of the requirements in the person specification and outlines your motivations for applying.
Closing date: Sunday 17th November 2024 at 11.30pm
Shortlisting for Interviews: Week beginning the 25th of November. The interview will be held remotely via Teams or Zoom.
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
The client requests no contact from agencies or media sales.
*Please note, this role is for a position at Trefoil Guild*
Are you able to provide high level administrative support?
Trefoil Guild is recruiting for an administrator. To provide general administrative support to Trefoil Guild members, our board of trustees, and our editorial team. You’ll respond to enquiries by phone and email, have experience in meeting and events preparation, provide logistical support for various events, and process payments to ensure the smooth and efficient running of Trefoil Guild.
About Trefoil Guild
Trefoil Guild is for everyone aged 18 and over. We are a place to find friendship, to get involved in new challenges, or get active in your community. We are a place to give support and find comfort.
Who we are and what we do
Trefoil is part of the Girlguiding family, and we aim to support them and help others by carrying the spirit of Girlguiding into our communities. We ask our members to agree to this when they join us. Many members support Girlguiding directly by assisting or leading units, and others give support in different ways.
Offering opportunities is a key part of Trefoil. So, when you meet with your local Trefoil you can find like-minded friends to share your adventures and challenges with. The great part is that you have the choice to get involved with what works best for you.
Although we are part of the Girlguiding family, we are a separate charity and we are independently administered and financially self-supporting. At national level we have a board of trustees, all volunteers who meet regularly throughout the year. Major decisions and activities of our organisation are made and carried out by volunteers and our board of trustees. The Trefoil office team support the board of trustees and the wider organisation in the management and coordination of Trefoil administration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Street Support Network is a small, impactful charity that helps over 30 locations in the UK in their responses to homelessness.
Lead organisations in these locations pay us to host and maintain a localised online directory of services and advice. This is where most of our income comes from.
We also work offline, connecting people in local areas to co-produce better solutions, facilitate conversations and co-ordinate action.
About the Role
This interim role will play a pivotal part in the future of the charity by leading the team and our network of local partnerships to support those experiencing, or at risk of experiencing homelessness.
This high-impact role requires an independent and strategic leader who can balance managing existing partnerships with identifying and cultivating new opportunities and exploring options for a sustainable future for the charity.
We anticipate this role is needed initially for a six- month period to complete an options appraisal for the future. A longer-term appointment is possible, depending on the outcome of the appraisal.
The ideal candidate will demonstrate strong initiative, leadership, and the ability to contribute to both short-term and long-term strategic goals.
As a very small team we are very values driven and not too formal. Everyone really cares about what we do and homelessness more generally.
About the Responsibilities
Manage existing SSN locations:
- Manage relationships with existing locations and strengthen engagement with them, ensuring they receive tailored support and we receive maximum income.
- Use our CRM system to track partnership engagement, including relationship status, history and payments. This will likely include engaging with partners regarding outstanding payments.
- Host and facilitate quarterly online network events to encourage collaboration amongst SSN locations. Support our locations with managing their data integrity. This will include recruiting and managing volunteers. Measure and report on impact using Theory of Change and other metrics, both internally and for our partners. Be responsive to enquiries from potential new partnerships.
Support the Street Support Network Team:
- Provide appropriate support and direction to the two team members.
- Host and lead regular team meetings to ensure communication, engagement and collaboration.
- Meet regularly with Chair of Trustees and Finance Advisor. Prepare Reports for Trustees and attend Trustee meetings to present advice and support actions agreed.
Income Maximisation and Fundraising:
- Work closely with our Finance Advisor to maximise fee income from existing SSN locations.
- Collaborate with our external fundraiser to identify additional funding opportunities and submit compelling grant applications to supplement fee income covering the charities’ core costs.
- Provide guidance to local partners on their fundraising initiatives and grant applications to meet their SSN fees.
Explore and present an options appraisal for the future of Street Support Network:
- Work with Trustees, team and external partners to explore options for the future of SSN to include options for expansion and development of new products and services or for consolidation.
- Collect evidence and undertake stakeholder consultation and provide written reports to Trustees to help with decision making.
- Develop action plans for taking strategy forward.
About You
Essential Requirements:
- Significant knowledge and experience of the homelessness and charitable sectors
- Strong leadership skills and ability to manage, lead and motivate a small dedicated team
- Experience of managing budgets, contributing to strategy development and charity governance
- Experience of working with a variety of stakeholders including local authorities and VCSE organisations.
- Confident working independently Clear and effective communication skills both written and verbal including report writing
- Able to regularly travel to Manchester for team meetings
Desirable Requirements:
- Experience in volunteer recruitment and the delivery of meaningful volunteer programmes
- Experience in fundraising and writing grant applications
- Experience of leading a small charity or social enterprise
- Lived experience of social disadvantage (e.g. homelessness, mental health issues, substance misuse, offending and domestic violence and abuse)
The client requests no contact from agencies or media sales.
New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.
The client requests no contact from agencies or media sales.
The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.
The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.
Scope of role
The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.
Key Responsibilities
- Client Service Excellence
- Initial Assessment Management
- Information Management
- Document Handling
- Multi-Channel Communication
- Referral Coordination
- Complaint Resolution
- Performance Targets
- Team Collaboration
Please download the full Job Description for more details.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
How to apply
Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.
Closing date for applications: Thursday 28th November 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About the role
The Research Funding Manager is responsible for leading AMRC’s work to support charities to fund research well. You will work closely with AMRC’s member charities to provide guidance, advice and training to enable charities to fund high quality impactful research in universities and the NHS. You will also engage with external stakeholders to shape the environment in which charities fund research. Please see the job description and person specification for full details.
About you
You will have excellent analytical skills and the ability to see the practical implications of policy and process changes within the sector, along with strong communication and interpersonal skills. You will be a problem solver with an eye for detail. You will need to be self-disciplined and adaptable with the ability to thrive in a dynamic, challenging environment.
About AMRC
The Association of Medical Research Charities (AMRC) is the membership organisation for charities funding medical and health research in the UK. We have over 150 member charities that fund all stages of research – from the most basic to clinical trials – in all areas of health and diseases. Charities are driven by patient priorities and tackling areas of unmet need. Their work accelerates the delivery of innovative treatments to patients. We are proud of the vital role our members play in life sciences and our role in supporting them to deliver this.
How to apply
Please read the job description and person specification.
Applications should include a CV and a cover letter explaining what makes you a strong candidate for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.
This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.
• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)
• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.
• Contract: Permanent
About Us
Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.
With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.
We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.
What You’ll Do
Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.
Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.
Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.
Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.
Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.
Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.
And More…
• Support our corporate fundraising, sponsorship, and volunteer strategies.
• Boost our PR efforts and build strong media relationships.
• Be the face of Sufra at external events and meetings.
• Work closely with the entire team, stepping in wherever needed to propel our charity forward.
Why You’ll Love Working with Us
Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.
Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.
Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).
Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.
Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.
If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting 2 roles, 1 will be based at the Royal London Hospital and 1 will be based at the Homerton Hospital.
As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at either the Royal London Hospital or the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital.
Responsibilities:
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Identification and Support: Proactively identify carers of patients admitted to, either the Royal London Hospital in Whitechapel or the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised.
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Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively.
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Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process.
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Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times.
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Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role.
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Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected.
Circa £68,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our General Legal Adviser.
The Legal Adviser will support the Head of Legal and work across a broad range of matters. You will assist UNICEF UK in negotiating and managing contracts, ensuring the organisation adheres to legal terms required by UNICEF, Charity Law and our articles of association. The Legal Adviser is responsible for providing UNICEF UK with accurate, relevant, and timely advice and support.
We are looking for a qualified lawyer, with a valid practising certificate in the UK, that is experienced in working within a legal team (either in-house or in private practice) and is looking to use their excellent legal drafting, research, technical and negotiation skills to make a difference.
Act now and visit the website via the apply button to apply online.
Closing date: 10am, Friday 15 November 2024.
First Round Interview Date: Monday 2 December 2024 via video conferencing (MS Teams).
Second Round Interview Date (if selected for a second-round interview): Thursday 5 December 2024 in-person at UNICEF UK, 1 Westfield London E20 1HZ.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work at least one or two days a week in the office at 1 Westfield London E20 1HZ and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Circa £68,000 per annum
Fixed Term – 12 months
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Partnerships Legal Adviser.
This is a new Legal Adviser role providing surge support for the Legal Team’s Partnerships work. The Partnerships Legal Adviser will assist the Partnerships directorate in negotiating and managing contracts and improving legal processes and knowledge management in the Partnerships directorate. The Partnerships Legal Adviser is responsible for providing UNICEF UK with accurate and relevant advice.
We are looking for a qualified lawyer, with a valid practising certificate in the UK, that is experienced in working within a legal team (either in-house or in private practice) and is looking to use their excellent legal drafting, research, technical and negotiation skills to make a difference.
Act now and visit the website via the apply button to apply online.
Closing date: 10am, Friday 15 November 2024.
First Round Interview Date: Monday 2 December 2024 via video conferencing (MS Teams).
Second Round Interview Date (if selected for a second-round interview): Thursday 5 December 2024 in-person at UNICEF UK, 1 Westfield London E20 1HZ.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work at least one or two days a week in the office at 1 Westfield London E20 1HZ and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Role outline and purpose
This role is responsible for leading the development and implementation of our financial inclusion programmes across England, Wales, Scotland and Northern Ireland, (428 food banks, running over 1300 centres), building strong partnerships and alliances to achieve our vision of a UK without the need for food banks.
Leading on the development and delivery of our programme and influencing work on a range of issues including income maximisation, welfare rights, social security, debt and financial inclusion, capturing evidence to demonstrate the need for long-term solutions to prioritise people facing destitution and deliver real change for people in crisis.
Role responsibilities
· Proactive and effective contribution to the Senior Leadership Team towards the achievement of our overall organisational strategy, with direct responsibility for leading on the second key objective of our Changing Communities theme.
· Development and delivery of an innovative income maximisation helpline across England and Wales, in collaboration with the Citizens Advice England & Wales, along with other key organisations in the anti-poverty sector, offering immediate telephone advice and support to people facing crisis through c130 FTE trained specialist advice workers.
· Development and delivery of income maximisation programmes in NI and Scotland to support people in crisis to access advice and holistic support
· Lead and develop a high-performing team of c25 in order to support every food bank to develop and execute a strategic plan in each of their communities, that seeks to improve the local referral pathways, putting advice at the front end of the journey for people in crisis, to include the delivery of a strategic grant programme of c. £15 million to embed financial inclusion initiatives.
· Ensure that all financial inclusion service provision is underpinned by sustained and meaningful participation from people with lived experience, ensuring the journey of the person in crisis is continuously improved through utilising data and sector learning on best practice for effective service delivery across channels, considering barriers, gaps and referral pathways
· Establish specialist data and insight analysis function, capturing return on investment, performance and impact of national and local services and partnerships, and providing clear and actionable insights to drive informed decision making to deliver improved experience and outcomes for people in crisis.
Person Specification
Technical skills and minimum knowledge:
· Demonstrable, senior level experience of leading delivery programmes nationally and locally, and of creating step-change growth in service reach and impact.
· Complex project or programme management, including through cross-functional management teams to drive change.
· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communications skills to compellingly advocate to staff, and external stakeholders.
· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet objectives.
· Confidence in departmental planning, leadership and people management, budget management and decision making.
· Ensure that due regard is given to Equity, Diversity and Inclusion within all objectives that report into this department.
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust.
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills.
· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
· Role model inclusive behaviour and leadership.