Advice Caseworker Jobs in Hackney, Greater London

Areas of responsibility

The post holder will be responsible for the following:

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person Specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

Other

• Ability to work flexibly and at various sites, as required
• Eligibility to work in the UK
• To be able to adhere and work within Glass Door’s safeguarding policy and procedures
• To participate in meetings, supervision meetings and in any trainings as required
• To be responsible for own’s professional development

About us

We are a community-led organisation based in South London that has been supporting Latin Americans in the UK for more than 40 years. Responding to immediate needs and structural inequalities, our work aims to enable the development, agency and participation of Latin Americans and other Spanish and Portuguese speakers. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change.

Our Immigration Advice Programme

We have a long and proud history of providing immigration advice to the Latin American community and has extensive experience with the varied and complex needs that arise from the UK's ever-changing immigration system. Our Immigration Advice Programme is designed to meet these needs through the provision of specialist one-to-one advice and casework services, delivered in Spanish and Portuguese, as well as identifying and addressing policy changes and how they impact our community.

Our service is accredited by the Office of the Immigration Services Commissioner (OISC) and the Advice Quality Standard (AQS). 

The Role

This is an exciting opportunity for an immigration adviser to lead our dynamic immigration advice team and help shape the future of the programme as part of the senior management team at a fast-growing charity in London. As IRMO's Immigration Advice Programme Manager, you will bring your expertise and experience together to organise, implement and improve our range of immigration services to offer the maximum benefit for our community, in both the short and long term. 

Your responsibilities will include implementing and progressing the programme's overarching strategy; the ongoing development and training of team members; representing IRMO across broader advice networks; and advising on organisational responsibilities related to immigration. You will also have the chance to develop new, cross-over skills beyond advice provision.

Key Experience and Qualifications for the Role

We are seeking a highly qualified Registered Immigration Adviser at OISC Level 2 or 3 with at least two years of recent and continuous relevant experience in immigration. The ideal candidate will also have a minimum of three years of experience managing programmes or projects, particularly in advice and community support services.

The role requires a proven track record in delivering against targets and demonstrated experience in line managing people in a variety of roles, supporting staff to work to their full potential.

How to Apply? 

Please visit our website for more information, including details on how to apply. The job description and our full benefits package. We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. If you have any questions about the role, you can email us and we'll direct you to the right person in the team. 

Benefits: 33 days annual leave (including bank holidays) rising by one day each year after one year of service, capped at four additional days (pro rata); three extra days of paid leave between Christmas and New Year's (pro rata); 5% employer contribution to staff pension scheme; occupational sick pay; 24/7 Employee Assistance Programme; Cycle to Work Scheme; wide range of opportunities for skills development.

DOTW UK has a small, high-performing and dynamic services team dedicated to delivering high quality, person-centred healthcare in a fast-paced environment, ensuring exceptional personal and team performance.

We are looking for an Outreach Senior Caseworker with experience of delivering effective advocacy on behalf of people from marginalised communities. This role will  play a key role in the delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.

As part of DOTWs Services team, you will support the service by proactively promoting DOTW’s service at individual accommodation sites, providing social assessments for residents and their dependents, escalating health issues of any immediate concern, and support responses to urgent health and/or safeguarding concerns. As part of a culture of best practice, you will ensure adherence to DotW policies and will provide support resolving complex cases, deploying your demonstrative experience delivering person-centred, compassionate care and/or advice and support to people seeking asylum or from other excluded communities.

You will lead by example, demonstrating effective advocacy, coordination, and multi-tasking skills, The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment and be able to work productively and constructively within a close-knit team by demonstrating an open and responsive attitude and using your excellent communication skills.

You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.

You will be supported by an experienced team, regular line management, and clinical supervision. Skills in Basic Life Support, First Aid, safeguarding, mental health management, and trauma-informed approaches will be provided.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. 

Closing Date:

Wednesday 11th September at 9am.

How to Apply 

To apply, please submit your CV & Covering Letter on the link provided with the following details:

- Why you would be interested in the role

- Contract length – 6 or 12 months

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

Title: Domestic Abuse Caseworker 

Responsible to: Centre Manager

Main Purpose of role: To provide advocacy and practical support to survivors of domestic abuse. 

Salary: £13.90 p/h

Hours: Full time, Mon- Fri. (part time working will be considered no less than 4 days per week)

Location: This role is predominantly based at Hillingdon Women’s Centre, but there is flexibility to work from home depending on caseload needs

Contract Type: Permanent

Application Guidance: You must send an up-to-date CV and cover letter to support your application. Applications without a cover letter will not be considered. 

Role summary:

Hillingdon Women’s Centre is 100% led by and for women. We are feminists, passionate about championing social justice, challenging inequality and offering services that directly impact women's lives in Hillingdon and surrounding boroughs. We are seeking applications for the position of Domestic Abuse Caseworker, dedicated to assisting women aged 18+ seeking support for Domestic Abuse. 

As part of our work, we provide comprehensive support services for victims and survivors of Domestic Abuse (DA) in Hillingdon. Our Specialist DA service offers personalised one-to-one support through dedicated Caseworkers. These Caseworkers conduct assessments to establish risk and well-being levels using the DASH SafeLives checklist and Empowerment Star assessment. They collaborate with the service user to develop a personalised safety plan, offering critical safety advice, assistance with accessing accommodation, referrals for legal advice, and connections to other statutory agencies, including the local authority, police, MARAC team, and mental health services. The role of the Caseworker is to inform women of their rights and options, empowering them to make informed decisions. This includes providing practical advice, dispelling myths, developing action plans, and offering longer-term support post-separation. The successful candidate will also be required to support the delivery of our Pathways to Healing DA recovery programme.

What we are looking for:

• A strong background in providing individualised support to victims/survivors, including risk assessment, safety planning and advising women of their options 
• Experience working with other agencies i.e the local authority, police and the third sector 
• A passionate individual, dedicated to ending Violence Against Women and Girls
• An understanding of intersectionality, as the women we support face multiple barriers when accessing services
• The ability to work collaboratively as you'll be joining a small team who work closely together to achieve the best possible outcomes for survivors
• Someone adaptable, who understands the complexities of working in a trauma-informed environment
• An ability to manage a caseload independently with strong time management skills
• An excellent communicator both verbally and in writing 

Why work at HWC?

• Joining a supportive team of passionate women
• Flexible working available
• Comprehensive training 
• On-going opportunities for career development 
• Office closure during the Christmas period
• Employee Benefits Platform offering staff discounts, benefits and savings
• Employer pension contribution

Application Guidance

To be considered for this role you must apply with a CV and a cover letter. We encourage applicants to thoroughly read through the job description and person specification, as your cover letter must include the following:

• A detailed summary of your experience supporting victims of domestic abuse, with specific examples 
• An explanation of why you want to work for Hillingdon Women's Centre 
• Showcasing your understanding of a trauma-informed approach when working with survivors
• Highlighting your strengths that would make you successful in this role 

*This role is open to women only as an Occupational Requirement as a single-sex space in line with the Equality Act 2010.

**We are unable to provide visa sponsorship 

Learning Disability Caseworker

Do you have experience in giving advice? Are you organised and can manage a varied workload? Yes, we may have the role for you.

Mencap are recruiting for a Learning Disability Caseworker (LDC) to give advice on welfare benefits, housing, health and community care, to people with a learning disability, their families, carers and professionals working with them. 

The Learning Disability Caseworker role will be based at home, with occasional travel to casework venues and our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until March 2026. 

Mencap is committed to providing good quality information and advice casework, enabling people with a learning disability and their families to access critical service and support. The casework service is outcomes focused and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families. 

Do you have the key skills for a Learning Disability Caseworker?

• Level 3 qualification in giving advice or an equivalent relevant qualification.
• Strong communicator with analytical skills.
• Experience of working in an outcomes and impact focused advice service.
• Experience of working with a CRM system and keeping clear advice records is essential.
• I.T skills and the use of Microsoft Office tools.
• Well developed listening and diagnostic skills.
• Knowledge of social care issues and of learning disability.
• Knowledge of social care and healthcare law.
• The ability to communicate clearly in another language is desirable, but not essential.

Please view the job description for full details of the skills and experience required.

If this sounds like the role for you please apply now with an up to date CV outlining your skills and experience. This vacancy will close on Monday 9th September and interviews will take place shortly afterwards. 

 We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

• Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• Providing advice through our help lines and web sites
• Campaigning for the changes that people with a learning disability want

We're seeking a skilled and dedicated individual to join our TST Move-On team as a Move On Caseworker. In this role you will be supporting clients on the TST RSI programme who are ready to move on and live independently by assisting them to access the best properties for their needs, preparing them for move on and ensuring a smooth transition to the new home.

Every day will be different, drawing on your wide range of skills to empower clients with the tools they need to secure and sustain their move on property.

About the role:

As a Move-On Team Caseworker you will be responsible for helping the team in the development of new housing pathways for our clients, increasing the volume of properties being made available to our services clients, as well as sustaining and developing the relationships already in place with Housing Providers and landlords. You will work with clients to prepare them to access, secure and sustain their new home when they are ready to move on. This includes supporting clients with registrations, bidding, viewings, sign-ups and all aspects of their move.

In your role, you will undertake assessments to identify the readiness of our clients to access independent accommodation and to help them resettle into their new tenancies, which will include practical elements of independent living such as paying rent, setting up and managing utilities, liaising with landlords and other agencies. Additionally, you will support and advise TST colleagues on move-on options and in working with clients to be move-on ready.

About you:

• Can work effectively with people who have lived experience of homelessness, substance use and mental / physical health concerns.
• Able to undertake assessments and work with a person centred approach to empower clients and engage with them in achieving agreed goals.
• Able to work collaboratively and in partnership with internal and external stakeholders to achieve shared outcomes for clients.
• Strong time management skills and ability to balance competing priorities to deliver effective and time bound support.
• Ability to support clients to move in and successfully resettle into their own accommodation, including support to maximise their income.
• Ability to measure clients’ progress in achieving their own goals and outcomes using support and safety planning tools.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 8th September at Midnight 

Interview date: Tuesday 16th September via Microsoft Teams

This post will require an Enhanced DBS check to be processed by SHP for the successful applicant.

Come and work with Medical Justice, a small and dynamic team that builds on casework to produce research that is used to challenge systemic failures in healthcare provision in immigration detention. We expose medical mistreatment in detention and strive for lasting change for all detained people through policy work, strategic litigation, media coverage and parliamentary action.

We particularly welcome applications from people with lived experience –

Support from Experts by Experience Employment Network 

Medical Justice is a member of the initiative so candidates with lived experience for our jobs can receive its support with reviewing covering letters, CVs, and interview preparation, as well as give encouraging and constructive feedback to applicants during and after the application process, subject to its volunteers’ availability.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please follow the link in the application pack to request support and they will confirm if they can match you with a mentor to support your application.

- see the Application Pack for more details.

Main duties and responsibilities

1. Gather available information about a detained person whose case has been referred to Medical Justice

2. Assess the detained person’s needs and the relevant Medical Justice resources available that could assist them

3. Raise any immediate concerns about your client appropriately within Medical Justice and beyond

4. Prioritise referrals (in collaboration with the Casework Manager and the rest of the casework team)

5. Agree a plan of action with the Casework Manager to ensure as many resources as appropriate are marshalled to assist the detained person regarding:

a. Collating of existing medical evidence regarding the detained person and generating new medical evidence, including medico-legal reports (MLRs) and professional letters produced as a result of Medical Justice clinicians’ assessments in detention and/or remotely at your request

b. Challenging any inadequate healthcare provision

c. Facilitating access to good legal representation to challenge detention and to make the best use of the medical evidence we provide, and establish any availability of Legal Aid Agency funding for MLRs and interpreters

d. Facilitating access to appropriate support including accommodation and access to healthcare on release from detention

6. Obtain relevant consent from detained clients

7. Gather further required information needed about a detained client, including medical records, files held by the Home Office, and the detained client’s legal documents

8. Carry out various other actions agreed by the Casework Manager to implement the above plan. This may include:

a. Arranging medical visits to detainees

b. Liaising with healthcare providers in the immigration removal centre (IRC) 

c. Liaising with detained clients

d. Finding appropriate legal representation for a client

e. Signposting or making referrals to other organisations

9. Provide information to the Office Manager for booking medical visits and interpreters

10. Continually update the  case-management system

11. With support from the Casework Manager and Clinical Advisor/clinical reviewers, ensure medical evidence generated is accurate and aligned with instructions from any legal representative and Medical Justice guidance

12. Continually feedback to the staff team any intelligence regarding immigration detention conditions

13. Assist the Casework Manager to provide a monthly report for Trustees on the number of referrals, outcomes and Medical Justice clinicians engaged, noting any areas of concern

14. Collaborate with other staff and partner organisations in activities to secure lasting change including litigation, research, policy work and media work. This could include identification of cases, assisting in getting consent from detained clients, and contributing to briefings and witness statements

15. Where required, attend other meetings and events as agreed with the Casework Manager, including Trustee meetings and events with partner organisations.

16. Assist in other Medical Justice activities, including clinician and interpreter training .

17. Respect and comply with Medical Justice's policies and procedure, including clients’ confidentiality, equality and diversity, health and safety, and vulnerable adults.

General

18. To work flexibly as a member of the team and the organisation and undertake other reasonable duties and responsibilities at the request of the Casework Manager.

19. To assist the smooth running of the organisation, working with other Medical Justice staff, and the Trustees to meets its overall objectives, including participation in periodic performance and training reviews, and contribute to organisational development. Also, attending and assisting with relevant events as appropriate.

20. To promote Medical Justice policies including our anti-discrimination policies.

21. To be self servicing, pro-actively share relevant information and expertise within the organisation and keep all records, statistics and information in accordance with Medical Justice policy and practice.

For more information about Medical Justice, this role, the Person Specification, Guidance notes for completing the application form, and the application form, please download the application pack

Are you a motivated and skilled caseworker with an interest in using the law to empower marginalised people? Do you have experience of supporting asylum seekers, refugees and vulnerable migrants to rebuild their lives? Are you looking for your next role in a supportive environment with good employee benefits and close links to the communities?

If so, this exciting new role in our small dynamic charity might be for you! 

Reporting to AFRIL’s Casework and Advocacy Manager, this new post will increase our casework team from 3 FTE to 3.6 FTE. You will provide expert advice and casework support, holding a small and varied caseload of clients. On a rota you will attend outreach surgeries to give advice to asylum seekers and new refugees in the community. You will take referrals from delivery partners, in particular Citizens Advice Lewisham, and work constructively to support their advisors to develop their expertise with our client group. AFRIL is AQS accredited with file reviews from Southwark Law Centre. We have a community PAP project with Deighton Pierce Glynn Solicitors and expect all caseworkers to complete this legal training. We have an immigration partnership with Southwark Law Centre and are working towards OISC registration within the year. We are a friendly team and there is real scope to grow and affect change in this role. 

About us:

AFRIL is a small, dynamic, community based charity working with asylum seekers, vulnerable migrants, and refugees in South East London and beyond. We support our service users to lift themselves out of poverty and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead to crisis. We engage in policy and legal interventions to affect change, including strategic litigation. We are a leading voice in the sector challenging asylum hotel maximisation and providing second tier advice to other charities. Our work is grounded in the values of professionalism, inclusivity, and solidarity, and our approach to service delivery is one of co-production and empowerment.

AFRIL delivers four core services:

• The Casework and Advocacy Service, providing AQS accredited advice and complex casework in housing, asylum support, community care, welfare benefits and related matters. We deliver a community arm of the legal PAP project with Deighton Pierce Glynn Solicitors and have an immigration representation project in partnership with Southwark Law Centre.

• Rainbow Club Supplementary School, improving educational attainment through weekly supplementary education in English and Maths, arts, music and sports activities to primary age refugee and migrant children.

• Helping Hands Food Bank - food vouchers, fresh food, toiletries and essential household items. Small grants and destitution support. 

• Allotment of Refuge - an integrated community of food growers improving health, wellbeing and climate resilience from a large plot on the Lewisham/Southwark border. Produce from the harvest goes into our Food Bank.

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We welcome applications from candidates of all ages and are committed to supporting qualified people to re-enter the workplace after periods of unemployment for example because of homemaking, redundancy, mental health or previous immigration restrictions. Our office is on the first floor of a community centre. We are committed to making reasonable adjustments to support our staff to flourish.

Shortlisted candidates will be invited to interview on 16th September 2024. 

Terms and conditions:

Hours: Part Time 21 hours per week, to include Monday and Wednesday.

The postholder may be required to work occasional Saturdays or some evenings for which time off in lieu will be given.

Location: This post is based at AFRIL’s office at the Leemore Community Centre in central Lewisham. Post induction, there is the option of working from home one day a week. We have a flexible working policy and are open to conversations with individual staff about their flexible working needs. 

Benefits: 5% employer pension contributions, access to a 24/7 employee assistance programme, and training and development. Employee wellbeing support delivered by a clinical provider. Annual salary review.

See full Job Description and Person Specification. We will only accept applications with both a CV and Cover Letter. 

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Immigration Advisor
Reports to: Immigration Service Manager

Salary: £38,750 or £42,192 (with IAAS Supervising Senior Caseworker accreditation) plus benefits

Contract: permanent, full time (35 hours) or part time (21-28 hours)

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Immigration Advisor to provide tailor-made advice to individual clients and to engage them in the process of making informed choices about their future direction. This is an exciting role in our Immigration Team that will work closely with the team to ensure that the centre is able to provide confidential OISC Level 2 and 3 advice and representation, whilst providing support and training to colleagues working at Level 1.  The role is pivotal in providing highly skilled legal advice and representation to vulnerable clients across London at no cost to the individual. This is particularly important at a time where free or low-cost advice is becoming harder to find.

If you have the IAAS senior caseworker accreditation, you will be the key advisor with regards to Legal Aid work, including prioritising Legal Aid cases and ensuring that Legal Aid is used whenever appropriate throughout the team.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Benefits
‍· 26 days’ annual leave (pro rata for part time staff), rising to 28 days (pro rata for part time staff) after two years’ service
· Pension: the Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
· Life assurance cover(after probation passed)
· Season ticket loan
· Training and development opportunities

About the role:

This post is a Monday - Friday role

Fixed Term Contract Until March 2025

The role involves working in multi-agency settings in Camden and Islington, working in partnership with existing delivery structures, local networks and developing collective practices. Navigators are able to manage their own their own time, working flexibly on the go, including some working from home.

The Navigator will carry a caseload of 10 client who are rough sleeping and experiencing multiple disadvantage, and will provide end-to-end holistic, coordinated support for each individual, from first contact in a street setting through to helping them to achieve a more settled and fulfilled lifestyle.

Navigators will provide personalised solutions which demonstrate innovation, creativity as well as iterative learning.

The approach taken with clients will be psychologically informed, incorporating an understanding of acute mental health conditions, complex trauma, and addiction.

As a Navigator, you will provide support such as:

•  Assessing their needs and identifying their goals.
•  Helping them to find and maintain suitable accommodation.
•  Supporting them to access health, social care, and mental health services.
•  Assisting them to apply for benefits, grants, and other entitlements.
•  Linking them with education, training, and employment opportunities.
•  Empowering them to develop their skills, confidence, and resilience.
•  Advocating for them with other agencies and professionals.
•  Providing crisis intervention and harm reduction advice.

Please note: We will also be considering applicants from this vacancy for a permanent Navigator position for one of our Services in Hackney. This role is permanent but paid at a different salary banding starting at £30,342.85 and rising incrementally to £33,228.99 per annum.

About you:

• Previous experience of working with either rough sleepers or people with complex mental health, alcohol or substance use support needs. 
• An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
• The ability to manage a caseload and deliver positive outcomes, utilising your knowledge of the health and social care sector is also needed.   
• A flexible and creative approach to working with a sometimes hard to reach client group.   

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 8th September at midnight

Interview Date: Tuesday 17th September via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.    

This is a fantastic opportunity to work for a charity providing vital support to some of
the most deprived members of our community. The Watford and Three Rivers
Refugee Partnership (WTRRP) provides services to refugees, asylum-
seekers and other vulnerable migrants in our area, to improve their well-being and interaction with the local community and services. The Casework Coordinator role will focus on ensuring that asylum seekers and refugees engaging
within our service will receive specialist information, advice and advocacy support.
This role will provide support to clients dealing with key issues of
immigration, housing, welfare and health. You will work alongside a strong
established group of volunteers who currently provide a number of roles within the
organisation.

Responsibilities:

• Manage a caseload of clients who require specialist advice and support, ensuring that cases are progressed effectively, including detailed record-keeping.
• Work effectively with the Committee, Office Manager and caseworker
volunteers to ensure issues are resolved. This includes the running
of regular Case Review meetings and managing the minutes and case
records.
• Offer support and guidance, including training where appropriate, to volunteer
Caseworkers and Befrienders.
• Implementation of our safeguarding policies coordinating with our
Safeguarding Lead.
• Take a lead role in weekly Drop-In sessions on
Tuesdays 11am – 1pm.
• Manage a referral phone line.
• Process enquiries about WTRRP, take referrals for clients and contribute to
regular referral intake meetings, offering triage support and signposting.
• Create links and work effectively with public sector agencies to ensure our clients can access all entitled support in a timely and appropriate manner.
• Create effective referral relationships within the refugee sector and wider
charity sector to ensure our clients have access to high quality and effective
support through specialist agencies and services.

Qualities and skills:
Be able to work on your own initiative and independently, with good
organisational skills and IT knowledge.
Be a team-worker with good communication skills, and should have
experience of casework and of working alongside volunteers. You will have an understanding of
safeguarding of vulnerable adults and children.
Have a good understanding of the issues affecting asylum seekers, refugees
and people seeking Leave to Remain and the barriers they face.
Experience in relation to the benefit
system, be able to keep up with law changes as they take place and the impact of these changes on our clients.

Desirable experience:
Experience of advocating on behalf of vulnerable client
groups to ensure that they get fair access to services, including a
knowledge of housing options available and the mechanisms that can
be used to advocate effectively on behalf of clients.
Experience of working with people from a wide variety of cultural backgrounds,
and/or skill in languages.
OISC Level 1 (or higher) qualification or are willing to study for this in the future.

Proposed terms of employment:
• Salary: £27,000-£33,000 depending on experience and qualification
• Duration of contract: two years, extendable
• 37 hours per week. Occasional evening and weekend work for committee and volunteer support meetings.
• Place of work: WTRRP office, hybrid and outreach which may include appointments in the community.
• Holiday entitlement: 20 days plus bank holidays including the days
between Christmas and New Year.
 

Young Adult Support Worker

We have a new role available for a Young Adult Support Worker to join Depaul UK to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.

Position: Young Adult Worker

Location: Waltham Forest, London

Contract: Full-time

Hours: 37.5 hours per week

Salary: £27,636 Per Annum (ILW) plus pension and other benefits

Closing Date: Sunday 22nd September 2024

About the Role

The Young Adult Support Worker will work as part of a team delivering an assessment, support and move-on service to vulnerable clients in supported accommodation. The successful candidate will have a caseload of 8 clients aged 18-25, in a male-only supported accommodation in Waltham Forest.

You will be required to work from our offices in Lambeth once a week approximately or as the business need arises. Your work will be underpinned by the Depaul Endeavour model of assets-based, psychologically informed delivery. The aim is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients and share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. In accommodation-based services, you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in a positive and successful move-on.

Key responsibilities include:

· You will carry a caseload of clients for whom you will be the named key worker, and you will also take joint responsibility with your team members for the well-being and day-to-day support of all clients in the services

· You will lead on risk and needs assessment and support planning for your key clients and contribute to ongoing needs and risk assessment of other clients in the service

· You will develop and implement SMART outcomes based support plans for your key clients

· You will deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.

· You will proactively work in partnership with multiple agencies including statutory teams, to support the well-being of Depaul clients following data protection and information sharing protocols.

About You

You will need to have the following skills and experience:

· An understanding and commitment to working in an assets-based way.

· An understanding of the needs of people who have experienced homelessness, poor mental health, and substance use.

· A knowledge and understanding of Risk Assessments and Support Planning.

· Good literacy, numeracy and IT skills.

· Able to demonstrate a clear understanding of safeguarding requirements and procedures.

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

· Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community. 

· Provide up to date, shelter specific information as appropriate, for cross organisation usage

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Glass Door run Londons largest Emergency Winter Night Shelter and we are looking for a new Fundraising Manager to join our team to ensure we are able to continue our service and increase out outreach and Casework support.

Job specification

Team: Fundraising

Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. 

                                At  minimum of two days a week at the office.

Duration: Permanent (with six months' probation)

Reporting to:            Head of Fundraising & Major Donors

Responsible for: Line manager to Fundraising Officer (Events and Community) as well as manage the events budget

Hours of work: 35 hours per week, Monday-Friday

Salary: £38,000 – £42,000 pa

Overview of the role

The postholder will be responsible for our events, community fundraising and corporate partnerships.

What you will do as part of our team

Strategic Planning

• Work with the Head of Fundraising & Major Donors and the other Fundraising Managers to refine and develop our established fundraising strategy to maximise income from events, community fundraising and corporate partnerships against an annual target.
• Develop our annual programme of events, including cultivation, stewardship and fundraising events, whether virtual or physical.

Events Management

• Overall responsibility for the design, planning and implementation of all Glass Door events, including our flagship fundraising event, the Sleep Out in the Square, and our annual supporter thank you event.
• Conduct an evaluation after each event, considering its successes, factors which could be improved and any recommendations moving forward.
• Oversee the Fundraising Officer as they support with the co-ordination and implementation of events.
• Ensure health and safety is at the core of all event planning and implementation.
• Manage our challenge events portfolio and identify new opportunities which could increase Glass Door’s income

Corporate Partnerships

• Pitch for corporate support including commercial partnerships, charity of the year relationships and sponsorship.
• Manage a portfolio of corporate partnerships, working with companies where the focus is on employee fundraising and volunteering, cause related marketing and/or pro bono support.
• Develop a Corporate prospect pipeline, reengaging lapsed donors from our database, and identifying new prospective partners.

Community Fundraising

• Oversee our work with community groups, supporting the Fundraising Officer, ensuring we provide necessary stewardship, support and guidance.
• Local churches are big supporters of our work. Support the Fundraising Officer to maintain excellent relationships and support them with events
• Establish a new community fundraising product, as an additional or alternative option to our flagship event Sleep Out

Policies and regulation

• Stay well informed of existing and new fundraising legislation and guidance from the Fundraising Regulator, ensure this is regularly communicated to the wider Fundraising team and forms the basis of Glass Door’s Fundraising Policy
• Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and the Code of Fundraising Practice.
• Ensure the Fundraising Policy is kept up to date across the organisation

Other

• Build excellent working relationship with existing donors, the Board of Trustees, staff, volunteers and other stakeholders who help promote the charity.
• Line manage the Fundraising Officer: Events and Community (full-time position
• Develop positive internal working relationships with relevant colleagues, working collaboratively with to ensure communications, data protection legislation, database management and donation processing are all handled appropriately.
• Manage the relevant fundraising budget for your area, including income and expenditure forecasts, in conjunction with the Head of Fundraising & Major Donors and other Fundraising Managers.
• Attend and participate in Manager meetings, and other ad hoc meetings when necessary.
• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.

Person specification

We are seeking an energetic, personable and insightful individual with experience of managing complex events and developing positive, fruitful relationships with corporate and community fundraisers.  You will be a confident and friendly self-starter, who takes initiative to get things done.

Essential

Knowledge & Experience

• Experience managing complex events delivering six figure income targets
• Demonstrable success in securing income from a range of fundraising streams, including corporate, events and community
• Understanding and experience of developing and stewarding relationships with supporters of all kinds, from event attendees and community fundraisers to senior company executives
• Up to date knowledge of the regulatory regime around fundraising and data protection.
• Experience of managing budgets including forecasting, monitoring and regular reporting of outcomes against targets.
• A good understanding of health and safety and risk assessment procedures.
• Experience of basic copywriting to produce fundraising packs and other materials.
• Experience of managing staff and volunteers.

Skills & aptitudes

• Strong interpersonal skills and the ability to build relationships with a wide range of stakeholders and audiences, particularly our fundraisers, donors and volunteers.
• Strong public speaking skills and experience of presenting to donors.
• Excellent verbal and written communication skills with the ability to adapt style appropriately.
• Ability to work under pressure, manage time effectively and prioritise a varied workload.
• Project management and organisational skills.
• Ability to develop ideas and concepts into effective action plans.
• Good negotiation skills.
• Excellent attention to detail, taking pride in work.
• Highly numerate with strong analysis skills.
• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.

Personal Characteristic

• We are a small, hardworking, highly motivated team, and we need someone positive and flexible who will maintain and build on our recent successes. We seek a willingness to roll up your sleeves and get involved as needed - and to develop the role and yourself as Glass Door grows and our fundraising and management needs change. We are also looking for:
• Passion for helping to improve the lives of homeless people.
• Initiative and follow-through: highly organised and self-motivated with an ability to set, prioritise and work independently through a calendar of deadlines and goals;
• Problem-solving: able to bring an intelligent, imaginative approach to development and implementation of our fundraising operations;
• Collaboration: able to work well within the Fundraising and Communications team;
• Willingness to lead: able to set a vision for what can be achieved, and to take others with you by your enthusiasm and determination;
• Compassion: insightful and sympathetic to the challenges faced by our homeless guests;
• Someone who enjoys the dynamics of a small (but growing), vibrant and busy office.
• Willingness to work flexible hours occasionally, for example at evenings and weekends.

Desirable

• Prior experience of using a CRM database to segment and select data, produce reports and analyse information, ideally the Donorflex database.