Advice and support team leader jobs in crayford, kent

Engagement Officer

We’re looking for two enthusiastic and motivated individuals to join the North West Locality Impact team. 

Engagement Officers support the North West work with colleagues across the locality, with stroke communities and health care systems and in supporting people affected by stroke to provide the voice of lived experience. 

Position: S11264 Engagement Officer (two posts)

Location: Home-based, North West England. Frequent travel will be required as part of this role (includes team meetings and other external work related meetings)

Hours: 2 x 24.5 hours per week positions available

Salary: £20,202 per annum (FTE circa £28,800 per annum)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 8 or 9 May 2025 (to be confirmed)

Interviews will be held in person at a North West location or will be held via video conferencing.

Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Engagement Lead, the Engagement Officers will work with colleagues to deliver against planned activities, and continue building and maintaining relationships with key stakeholders. You will be engaging with service providers, clinical partners, community groups for stroke survivors and carers in the locality; including managing relationships with voluntary led support groups, developing the North West groups network.

Key responsibilities will include:

• Enabling sustainable and supportive stroke communities to flourish in the locality

• Supporting stroke survivors to be able to take part in a range of different opportunities to provide the voice of lived experience.

• Building and maintaining key relationships with key stakeholders. 

• Identifying and developing opportunities to connect and facilitate stakeholders to influence and support change to improve the lives of those affected by stroke

• Supporting and developing volunteer led support groups

About You

You will have experience/understanding of:

• Working in partnership with other organisations, including in health and voluntary sector

• Working with and supporting a wide range of stakeholders

• Developing support using co-production with service users

• Supporting groups and developing networks

• Addressing health inequalities and championing diversity, accessibility and inclusion. 

This role requires frequent travel across the North West geographical region. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and an additional supporting statement of no more than two pages, that explains how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Please state any preferences for flexible working options in your statement. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Circa £60,000 (depending on experience) plus competitive benefits 

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for an experienced finance professional, preferably with charity sector experience, who has strong leadership skills to lead the Finance function and play a key role in ensuring the Fund delivers excellent financial management. You will be responsible for the leadership of the Finance team and delivering financial expertise essential to the organisation’s ability to steward finances properly, make sound decisions, comply with regulations & standards and manage risk.

To be suitable for this role, you will be a qualified accountant with strong leadership, technical and people skills. You will have the experience to support a finance function that is motivated, adds value to the work of the Fund, and is strategically influential and important. You will be innovative and solutions focused, used to working in a collaborative, business partnering environment and able to nurture a high-performing team. You will be able to work flexibly in a busy environment. You will also share the values of our organisation.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

If you have any queries regarding the role, please email the address on the recruitment portal page.

The closing date for applications is Tuesday 22nd April 2025, 5:00pm.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

At Ambitious about Autism, we're currently looking for an Interim Deputy Director of External Affairs to join our team on a 9 month FTC.

While this role covers all our External Affairs functions, you'll be particularly expected to have knowledge and expertise in providing leadership in policy-influencing and campaigns. You'll provide leadership of AaA's External Affairs strategy to ensure the needs of autistic children and their families are high on the political and media agenda.

You'll have an externally-facing role in policy influencing, representing AaA in coalitions with relevant government departments among parliamentarians, as well as increasing AaA's profile through an effective communications strategy.

We are looking for someone who has:

• Substantial experience, knowledge and understanding of the policy landscape, including political and legislative processes, and local government structures and processes
• Extensive experience of developing and delivering strategic, integrated communications programmes
• Demonstrable leadership of successful policy-influencing activity, including stakeholder engagement and above/below the line influencing strategies
• Proven experience in strategy development

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Position: Head of Public Relations
Type: Part-time Job share, 21 hours a week (Monday to Wednesday)
Location: Office-based in London with flexibility to work remotely
Salary: £39,070 (FTE £65,118) per annum plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We have an amazing opportunity to lead our media and celebrity team as Head of PR, working in a supportive job share. We’re looking for an experienced and focused leader who has the ability to drive forward a brilliant, high-performing team.

The team works across all areas of the MS Society – from using press and celebrity involvement to raise awareness of multiple sclerosis to promoting our research, campaigns and fundraising. All the work centres on the stories and experiences of people with MS.

You’ll be the sort of person who thrives on working at pace and juggling multiple projects. You’ll have extensive experience of managing crisis communications, developing and implementing media strategies, creating a proactive calendar of stories and ensuring spokespeople are well-trained and briefed.

We’re looking for someone who is committed to collaborative working, who is excellent at building relationships and trust with colleagues at all levels, and whose focus is on supporting the team and enabling them to do their best to speak up for the MS community.

Closing date for applications: 9:00 on Monday 21st April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Prostate Cancer Research (PCR) is a research and information provision charity that is dedicated to improving and saving the lives of people with prostate cancer. Patients are central to everything we do and drive our work. Our work covers four key areas:   

• Academic and social research – We fund novel and innovative research projects at world-leading institutions that are working towards breakthroughs in the prevention, diagnosis and treatment of advanced prostate cancer, and better quality of life outcomes for patients. We ensure that our research is targeted to address patient need and research gaps to maximise our impact and reach better treatments for patients sooner.   

• Translational research – We set up Proven Connect, the translational research arm of PCR, to focus on ensuring more promising treatments get from lab to patient through bridging the gap between industry, investors, health providers and patients.   

• Patient information and empowerment – We acknowledge that research alone is not enough to achieve our vision. We involve, educate, and empower people affected by prostate cancer to enable them to play a more active role in driving forward changes in research, treatment and care.   

• Influencing – We seek to ensure greater equity of treatment and parity of care, and are working towards a world where no man is left behind, where prostate cancer is caught early and can be cured.  

Our vision for the future is clear: to be an integral part of creating one of the healthiest ecosystems for any disease type. An ecosystem that is connected, collaborative, equitable, and effective. Over the next 3 years we are setting ambitious targets to double our research funding, accelerate twelve biotech ventures, engage at least 100,000 people in influencing change, initiate three novel projects to enhance equity, and grow our income to more than £7 million.

Prostate Cancer Research (PCR) is seeking an experienced and insightful Senior Policy Adviser to lead the development of our policy work and help drive meaningful change for people affected by prostate cancer.

Reporting to the Head of Policy, Campaigns and Public Affairs, you will be responsible for shaping evidence-based policy positions, producing high-impact consultation responses, and identifying strategic opportunities to influence health and research policy. This is an exciting opportunity for a policy professional with strong analytical and writing skills, a solid understanding of the health policy landscape, and a desire to make a difference. 

Key Responsibilities: 

• Policy Leadership: Lead the development of PCR’s policy positions across a range of health and research issues through in-depth research, evidence analysis and horizon scanning, identifying key issues affecting prostate cancer patients and developing robust solutions for systemic change. 

• Consultation and Inquiry Responses: Draft high-quality, persuasive responses to government consultations, select committee inquiries, and regulatory reviews, ensuring PCR’s positions are well-evidenced, compelling and grounded in insight from those with lived experience. 

• Health Technology Appraisals: Lead or contribute to PCR’s submissions to NICE and SMC technology appraisals, ensuring that our input is evidence-based, reflects the lived experience of patients, and aligns with our policy positions. 

• Stakeholder Insight and Engagement: Build and maintain relationships with policymakers, healthcare professionals, government bodies, think tanks, sector bodies such as the AMRC, and other key stakeholders to inform PCR’s positions and stay at the front of policy thinking. 

• Political and Policy Monitoring: Track key policy developments and legislative changes relevant to prostate cancer, assessing their implications and identifying opportunities for PCR to engage.

• Internal Collaboration: Work closely with colleagues across PCR, including research, communications, patient engagement and fundraising teams, to ensure a unified approach across policy and organisational priorities. 

• Briefings and Written Outputs: Deliver succinct, compelling, and well-evidenced policy briefings on key issues to a range of stakeholders, including policymakers, industry leaders, and partners.

• Public Representation: Represent PCR at external meetings, external policy networks, working groups, events, and conferences, ensuring our position is effectively communicated and influencing policy discussions in line with our strategic objectives. 

• Support for Public Affairs and Campaigns: Provide policy advice and support the development of policy-facing materials to support the delivery of public affairs and campaign activity led by the wider Policy, Campaigns and Public Affairs team. 

Person Specification: 

• Education and Experience: 

• Significant experience (typically 3–5 years) in a policy role, ideally within the health, research, or voluntary sector. 

• Bachelor’s degree in public policy, health sciences, social sciences, or a related field (or equivalent professional experience). 

• Demonstrable experience of developing evidence-based policy positions and delivering consultation or inquiry responses in a relevant context. 

• Skills and Competencies: 

• Strong analytical skills with the ability to interpret complex policy issues and data to inform clear and strategic positions. 

• Excellent written and verbal communication skills, including experience drafting consultation responses, policy briefings, and position statements. 

• Demonstrable ability to build and maintain relationships with high-level stakeholders, including policymakers, public officials, and healthcare leaders. 

• Ability to work independently, manage multiple priorities, and contribute to cross-organisational goals in a fast-paced environment. 

• Strong collaborative skills, with experience working across teams and functions. 

• Essential Attributes: 

• Good understanding of the UK healthcare system, NHS structures, and health policy environment. 

• Desirable Attributes: 

• Working knowledge of NICE and SMC health technology appraisal processes, including understanding of evidence submission, stakeholder engagement, and decision-making pathways. 

Why Join Us? 

• Impactful Work: Make a significant impact in the fight against prostate cancer, contributing to initiatives that save lives and improve patient outcomes.  

• Career Growth: This role offers the opportunity to be at the forefront of new, exciting unit in an organisation that is already making its presence felt.  

• Collaborative Environment: Join a dynamic team of professionals dedicated to making a difference, in an environment that fosters collaboration, creativity, and professional growth.  

• Benefits: Enjoy a range of staff benefits, including Bike 2 Work scheme, Mental Health Support Services, Perkbox, BUPA Health Insurance offer, pension scheme, birthday gift, ongoing L&D opportunities, generous annual leave, hybrid working options and a positive and supportive culture.    

Application Process 

To apply, please submit your CV and a 1-2 page cover letter outlining your suitability for the role, your experience in project development and management, and how you align with PCR’s mission 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.  

Other Details 

• Working type: Hybrid with occasional travel to meetings required.  

• Hours: The position is full time at 35 hours per week.  

• Salary: £37,500-£40,600, commensurate with experience.  

• Reports to: Head of Policy, Campaigns and Public Affairs 

Applications close on 20th April 2025.   

Participants will be invited to interview on a rolling basis.  

For enquiries about the role, please contact our Head of Policy, Campaigns and Public Affairs, Joe Clift (Contact details available in the attached job description). 

Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats.

We are currently seeking a Resourcing Coordinator to join the team on a 1 year fixed-term contract. The role reports into our Resourcing Manager and involves collaboration with the wider HR team to support the delivery of a comprehensive talent attraction and resourcing service to Battersea, ensuring diversity and inclusion is at the heart of Battersea’s recruitment principles. They will provide administrative support for recruitment campaigns, ensuring accurate records are maintained.

To be successful in this role, you should have experience of working efficiently, effectively and accurately in a HR or recruitment administrative role, a track record of successfully managing recruitment activities and managing and responding to recruitment queries and complaints, and good communication skills with ability to liaise with a diverse pool of applicants, employees and managers.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd April 2025
Interview date(s): w/c 28th April 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job Title: Business Systems Analyst

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems.  This role will be crucial to the success of the programme.  

In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation.  As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.

We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems.  This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.

If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.

Closing Date: 09:00am 21 April 2025

Interview Date: 28 and 30 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Welcome to Ada! 

We are the UK’s top-performing National College for Digital Skills, shaping the next generation of digital pioneers. With campuses in central London and Manchester, we offer a high-achieving, positive learning environment where students are highly motivated, have excellent attendance, and demonstrate exemplary behaviour, allowing teachers to focus entirely on their subject specialism in disruption-free classrooms.

At Ada, we believe in breaking barriers and opening doors by connecting our students with the best of problem-solvers, creators, and innovators.

Main Responsibilities:

Review and develop our current attendance framework to ensure we are compliant and meeting the needs of all learners;

• Provide advice and guidance to staff on communication and follow-up of attendance and punctuality 
• Monitor and report on student attendance and punctuality on a weekly basis, reporting concerns to the Assistant Principal and Principal as appropriate
• Work collaboratively with students, parents and college leaders to create and track students’ individual attendance and/or punctuality plans
• Establish and maintain positive relationships and engagement with parents/carers
• Arrange Attendance Concern meetings with students/ parents and carers
• Line management responsibilities 

Pastoral and SEND

• Providing pastoral support, advice and guidance to students when requested or when a need is identified and to those students on Education Health Care Plans (EHCP)
• Report student concerns to the safeguarding lead, actively contributing to safeguarding at the college. 
• Work with teachers, senior leaders, local authorities and other relevant stakeholders to access all required documentation about students to ensure the College fully understands their personal, emotional, social and learning needs.
• Monitoring individual progression of all assigned students against agreed targets set by the curriculum, including taking action to support students who have attendance concerns, under‐performing or experiencing pastoral concerns
• Support the sixth form leadership team to address disciplinary issues, including participation in meetings and evidence gathering whilst ensuring that all relevant college staff are informed of agreed targeted actions in support of the student’s performance.
• Support the SEND specialist / SENDCo with annual reviews for students with Education Health Care Plans (EHCPs)
• Supporting the sixth form team leads during check-ins and team time
• Supporting and contributing to the Enrichment club provision at the college.
• Provide support to the sixth form team in delivering a successful induction on enrolment of new cohorts. 
• Organising and administering parents and carers meetings
• Providing support to the sixth form team on delivering the future programme, to secure the best possible destinations for all of our students

Administration and overall organisational support

• Ensure all support actions are recorded on the College’s appropriate central information systems
• Provide general administrative support for the sixth form team and wider college
• To support the organisation and delivery of themed events, including open evenings, activities and trips organised and managed by the sixth form team
• Provide support for the front of house / receptionist team, covering reception when needed.
• Provide administrative support for the recruitment of students at assessment centres.
• Provide administrative support to the sixth form team for those students who are in receipt of financial support.
• Provide first aid support, including liaising with or training to become a First Aider.
• Provide fire safety support, including liaising with or training to become a Fire Warden or Fire Marshall

Essential Experience

• Evidence of the Ada values: Creativity, Curiosity, Collaboration, Resilience and Rigour
• Experience working with young adults (14–24 years)
• Monitoring and reporting on student or employee progress
• Addressing and successfully challenging young people’s behaviour
• Establish and maintain positive relationships and engagement with young people, parents and carers and colleagues 

Desirable Experience:

• Experience supporting young people with personal and emotional well-being. i.e. Mental health
• Working knowledge of relevant policies/codes of practice
• Motivating and engaging a variety of young people. 
• Experience of supporting vulnerable or at-risk young people
• Coaching or mentoring experience

Personal Qualities, Aptitudes and Skills:

• Excellent organisational and time management skills
• A passion for supporting young people and their wellbeing
• Strong collaborative working skills
• High level of proficiency in the use of day-to-day IT systems
• Good workplace skills and experience such as written skills, teamwork, project management, communication
• Excellent written and verbal communication skills
• An interest in technology and the digital industry

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. 

 Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please the HR team.

Sponsorship

Unfortunately, we are unable to offer sponsorship for this role, so we can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Closing Date: April 15th 2025 at 12.00pm

Good luck with your application.

International Partnerships and Engagement Manager

London

£37,734 – £50,391 (salary will be based on skills)

Working arrangements: Full time (35 hours p/w).  Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office.

Are you an experienced, dynamic and driven business development professional with a passion for international partnerships? Our client is seeking an ambitious international partnerships and engagement Manager to develop and implement their global strategy. This is a unique opportunity to work at the heart of a prestigious medical federation that supports physicians worldwide.

Manage their international development and stakeholder engagement programme, based in London.

As the international partnerships and engagement manager, you will be responsible for the development and implementation of their international strategy. This will include building effective relationships with existing and potential examination centres/hosts, and the identification of opportunities to further expand our international presence of their MRCP(UK) PACES, Specialty Certificate Examinations, and potential conjoint examination arrangements, as well as support for education and training, development of curricula and assessment packages for national governments. Reporting to the head of communications, CPD and international engagement, you will provide close support and advice to the two medical directors for international training and assessment and be responsible for line managing the international partnerships coordinator.

Key responsibilities of the role:

• Expanding their global presence. Develop international partnerships and increase uptake of their examinations and training programmes.
• Building strong relationships: Work closely with existing and potential examination centres, training providers, and national governments.
• Developing market intelligence: Identify new opportunities for international expansion, competitor insights, and emerging trends.
• Driving growth & impact: Assess feasibility, develop new business proposals, and support the delivery of training, curricula, and CPD services.
• Ensuring operational excellence: Work with our teams to secure agreements and accreditation for international training programmes.
• Acting as a non-clinical evaluator: Conduct site visits to inspect international training programmes and provide recommendations for accreditation.

What you bring:

• A strategic mindset: Experience in business development, international partnerships, or stakeholder engagement.
• A strong relationship builder: Proven success in managing stakeholder relationships across different cultures.
• Market insight & commercial awareness: Knowledge of the global education and medical training landscape.
• Management skills: Experience managing a team and leading projects with confidence.
• Flexibility & international outlook: Willingness to travel internationally when required.
• Excellent communication & negotiation skills:  Ability to engage with senior stakeholders and drive strategic growth.

Their benefits 

The benefits they offer include:

• 29 days holiday per annum, plus bank holidays 
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan  
• life assurance 
• annual pay award
• flexible working hours 
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and work station assessments 
• cycle to work scheme 
• health cash plan
• professional training and development opportunities
• enhanced maternity and paternity pay 
• staff discounts platform – including discounts on cinema tickets and a range of high street brands 

Closing date: 21 April 2025

Shortlisted candidates will be notified: w/c 28 April 2025

Interview date: TBC (interviews will be held in-person at our London office located at Regent’s Park)

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.

The Youth Endowment Fund  

Programme and Impact Lead 

Reports to: Assistant Director of Impact, Programmes and Partnerships 

Salary: £54,000 

Contract: 1 - year fixed term 

Location: Central London, Hybrid* 

Application Deadline: 12pm on Tuesday 15th April 2025

Interviews: commencing the week of 28th April 2025 

About the Youth Endowment Fund 

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.  

In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to prevent children from becoming involved in violence. We will achieve this by finding out what works and building a movement to put this knowledge into practice. To make this happen we fund, evaluate and then spread the very best work on reducing violence affected young people across England and Wales. 

Central to all of this to is two key tasks: firstly, deciding which initiatives we should fund and evaluate and secondly, ensuring we do this excellently. Our Programmes Team is central to getting this done. This team is responsible for planning specific rounds of funding that will fill evidence gaps and identifying, assessing, funding and supporting initiatives designed to prevent violence affecting young people. This way we build evidence on what works so that we can change national practice and policies.

Key responsibilities 

You are a key member of the Programmes team. As a Programme and Impact Lead, you will line manage Programme Managers and be responsible for managing some of our larger grant awards, that include more complex evaluation designs. You’ll be responsible for making sure our delivery organisations can effectively engage with robust, independent evaluations, so we have the best chance of generating valuable learning from a round. And you may also be responsible for directly managing our independent evaluators as well. 

You must have a strong understanding of evaluation methodologies and challenges organisations face in delivery. You must also be a brilliant project manager, great at managing and developing people and external stakeholders, energised by tackling complex problems and really care about the YEF’s mission to build evidence of what works.

Your main responsibilities boil down to these. You’ll:

• Manage large-scale complex projects
• You’ll be responsible for managing programmes of a significant size and complexity. You’ll draw on your experience of managing large scale projects and knowledge of evaluations to overcome unexpected challenges. You’ll balance logic and intuition to guide partners and colleagues through the inevitable undulations of complex projects and feel comfortable making decisions when there’s too much or too little information. You’ll ensure projects maintain a strong alignment to the original aims and objectives of the funding round.

• Provide leadership to the Programmes Team and strategic advice to the Assistant Director of Impact, Programmes and Partnerships. Along with other Programme and Impact leads, you’ll deputise for the Assistant Director of Impact, Programmes and Partnerships. This means you’ll:

• Take responsibility for making key decisions in funding rounds and with specific programmes; 
• Oversee a broad portfolio of projects and serve as a senior point of escalation when issues arise;
• Manage budgets, including approving payments and making judgements about the appropriateness of timeline and budget variation requests;
• Be responsible for knowing when to pull others into the decision. 

• Lead strategic areas of work. You’ll develop and embed a clear strategy for distinctive areas of work that will enable us to achieve our mission. This includes:
• Finding new ways to improve our internal knowledge sharing and learning, contributing new ideas around how the Programmes team can play into emerging areas of work in the wider organisation. 
• Supporting organisations to become evaluation ready, ensuring young people are the heart of our funding decisions and driving efficiencies so we can be the best we can be.
• Developing and leading the implementation of these strategies and ensure we are on track to achieve our aspirations. 
• Developing and rolling out new processes designed to help us monitor progress in commissioning and high-quality grant management.

• Win people over externally
• You’ll meet people externally and share what we’re doing, why we care about it, being open and transparent about what we know and what we don’t know.
• You’ll share progress updates with key stakeholders, and you’ll represent YEF at external meetings, steering groups and committees.
• You’ll manage strategic relationships with co-funders, which may include partnerships with government departments.
• You’re likely to have frequent contact with civil servants, charity leaders and staff, academics and practitioners.

• Line management 
• Your role may involve the line management of Programme Managers. This will include supporting and enhancing their overall professional growth, providing mentoring and coaching opportunities as appropriate and serving as a source of consultation and a point of escalation for your team members as they manage projects in their portfolio. 

• Support delivery organisations to take part in robust evaluation
• You’ll make sure the team are excellent at supporting delivery organisations to engage with robust evaluation. You’ll help organisations identify the challenges and mitigations associated with embedding an evaluation approach in their project and delivery. This includes helping them understand the importance of having excellent monitoring and quality assurance systems and process and ensuring they are comfortable engaging in open and honest conversations with evaluators to ensure the project and evaluation are the very best they can be. 

About you 

You are this sort of person: 

• You get things done.You have a track record of getting things done. You’re very reliable and consistent. You take pride in making things happen. 
• You manage projects really well. In previous jobs, you have held responsibility for ensuring challenging projects are delivered on time and to a high standard. You’re very well organised, know how to assess and mitigate risks and use project management systems that work for you. You’re good at spotting when things aren’t going to plan and can tell when you need to raise or escalate your concerns. 
• You make wise judgements.
•  You can take in a lot of written and numerical information and make informed assessments about what good opportunities look like. You have experience in commissioning research or evaluations. You draw on your expertise to appraise the quality of proposals. You can summarise and share your views concisely. 
• You have an understanding of evaluation methodologies and common challenges delivery organisations face in implementation​.
• You have knowledge and experience working with independent evaluations and the various evaluation designs that may be utilised to understand if something works and how.
• You may even have experience in using quantitative approaches, interpreting statistical findings and assessing the suitability of different impact evaluation designs for different types of programmes.
• You win people over. People tend to warm to you and respect you. You’ve built good relationships with very senior people and with very junior people. You’re particularly good at working with people in other organisations. You work very well in a team. You’re not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit, so long as things get done.
• You learn fast but remain humble. You’re quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you, so long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You don't want your days to pass without making a difference.You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of violence affecting young people. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.  

 All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Hybrid Working 

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To apply 

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and cover letter, which must answer the following two questions below. Please submit your application by 12pm on Tuesday 15th April. 

Application Questions  

1. Can you share an example of when you've worked with a delivery organisation to support them in taking part in a rigorous evaluation - for example, explaining the importance of randomisation, or facilitating data collection of validated outcome measures? What was the context, the issue you helped them to overcome, and the outcome? 

2. Can you give an example of when you have had to manage multiple partners in a project and resolve conflicting positions? Can you explain how you went about this and what the outcome was? 

Interview process 

There will be a task to complete in advance of the interview. This will be a one-stage interview process. Interviews will take place the week commencing the 28th April 2025. This will be a panel interview. 

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits include 

• £1,000 professional development budget annually 
• 28 days holiday plus Bank Holidays Employee Assistance Programme – 24hr phone line for free confidential support 
• Volunteering days - 4 half days per year 
• Death in service - 4 times annual salary 
• Flexible hours. Core office hours 10am – 4pm 
• Financial support including travel and hardship loans 
• Employer contributed pension of 5%. 

​Your data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
The people we are looking for do not discriminate and we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

About Us

The City of London Corporation manages 11,000 acres of land in and around London, welcoming millions of visitors annually. North London Open Spaces (NLOS) oversees some of the UK's most iconic green spaces, including:

· Hampstead Heath (including Golders Hill Park, Parliament Hill Fields, and Heath Extension)

· Highgate Wood

· Queen’s Park

· West Ham Park

These beloved green spaces boast ancient woodlands, diverse wildlife, world-class sports facilities, and historic landmarks. We work closely with local communities and stakeholders to preserve and enhance these natural assets, making London one of the most liveable large cities in the world.

About the Role

This is a new and critical function within our senior management team at North London Open Spaces. We are looking for an entrepreneurial, hands-on leader who will drive fundraising, income generation, strategic partnerships, marketing, and community engagement across our portfolio of green spaces.

The successful candidate will have the opportunity to help shape this new role as it grows, leading a dynamic team and spearheading strategies to maximise resources, increase commercial opportunities, create new partnerships, and enhance visitor experiences while ensuring that funds raised directly benefit the sites they originate from.

Key Responsibilities

· Develop and manage partnerships across sectors to support the charitable and conservation goals of NLOS’s charities.

· Create fundraising initiatives, including grants, sponsorships, donor campaigns, and legacy giving.

· Identify appropriate commercial opportunities that generate revenue while balancing conservation priorities.

· Oversee communications to promote NLOS’s green spaces as visitor destinations and worthy fundraising causes.

· Lead volunteer and community engagement programs.

· Manage event licensing, filming, and commercial activities, ensuring compliance and promoting sustainability.

· Align initiatives with the City of London Corporation’s Corporate Plan and Climate Action Strategy.

About You

We are looking for a dynamic, high-energy, and innovative leader with a strong background in fundraising, income generation, partnership development, and strategic planning. You will bring:

· Hands-on development experience in charity, open spaces, or commercial sectors.

· Proven ability to research and capitalise on opportunities, implement business plans, and negotiate contracts.

· Strong financial modelling and budget management skills.

· Senior-level fundraising experience in a charity, NGO, or public sector.

· Success in establishing new income streams (e.g., trusts, foundations, individual giving).

· Track record in securing and managing grant funding.

· Experience developing marketing and communications strategies to drive income and engagement.

· Strong team management and staff development experience.

· Entrepreneurial mindset with analytical skills and provide ability to communicate effectively and persuasively.

· Adaptability and ability to work at pace in an exciting operations environment.

Why Join Us?

· Be part of a prestigious organisation that protects some of London’s most treasured landscapes.

· Lead and further develop a high-impact role with the opportunity to shape the future of iconic green spaces.

· Work within a supportive and collaborative team committed to conservation and community engagement.

· A workplace that includes multiple beautiful open spaces

· Competitive salary and benefits package.

If you are excited about the opportunity to play a pivotal role in preserving and enhancing London’s most cherished green spaces, we’d love to hear from you.

Closing date: 12 noon on Tuesday 22nd April 2025.

Provisional interview date: W/C 12th May 2025

To apply online please click the Apply online button below. 

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs. 

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a basic Disclosure & Barring Service check.

One-to-one delivery:
• Deliver a wide range of interventions, predominantly one to ones, embedding in a culturally informed and multi-agency approach to domestic abuse in the area.
• Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.
• Adhere to relevant CIFA and other manuals and deliver programme sessions to ensure the integrity of delivery, which is overseen by the Advanced Practitioner and Team Leader.

Apply specialised materials to support your delivery to racialised and marginalised communities.
• Be responsible and accountable for working with Advanced Practitioner, Domestic Abuse safety advice and line manager to ensure risk is reviewed on a weekly basis.
• Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT or HMPPS’s requirements.
• Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.
• Encourage and facilitate learning with participants on 1.-2-1 or group setting, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.
• Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
• Be personally accountable for the completion of assessments, mid-way reports, and End of Intervention reports, and ensure they are to a high standard.
• Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.
• Ensure effective planning for the delivery of each intervention with a co-practitioner (if groupwork) in advance of the session.
• Participate in and pass the necessary training to be able to deliver all interventions.
• Assist or lead on the delivery of training courses.
• Create and maintain an effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse.
• Work with families and extended family members to tackle abuse within the home.
• Where appropriate, apply pre-session motivational or Deniers sessions prior to attendance on the main course or groupwork intervention.

Integrating the Safety Support Service:
• Liaise and engage closely with the Domestic Abuse Safety Advisor to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.
• Prior to delivering of Domestic Abuse Interventions, liaise and share information with RISE Domestic Abuse Safety Officers to ensure an integrated and culturally sensitive approach is applied to risk management.
• Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.
Recording and administrative tasks:
• Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.
• Maintain an accurate audit trail of all relevant communication with partner organisations involved.
• Complete specialist risk and vulnerability assessments, and reports as per templates provided.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

We are looking for a talented professional with a strong understanding of CRM and digital systems and a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing critical support to all our teams as well as maintaining and developing our cross-organisation systems.

You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and working with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects. The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice.

You will be responsible for our other cross-organisational digital systems, including our office and file storage platforms, data warehouse, visualisation, and ETL tools, website analytics, and Digital Asset Management system, as well as providing support for our Finance and HR systems, including providing training to staff and answering any questions related to these systems. You will collaborate closely with our Communications team, for example around website and social media analytics and reviewing the progress of the social media strategy. From time to time you may also be asked to provide support or advice to our portfolio charities. The role will also be responsible for helping to drive adoption of GenAI across Impetus.

As the sole technical and digital specialist role at Impetus, this position requires a collaborative individual who can work across diverse teams while also operating independently with a high level of autonomy. You will take ownership of CRM and systems for a dynamic, inquisitive, and growing organisation, helping to drive its growth and impact.

Key responsibilities

CRM:

• Own the development and administration of our Salesforce system.
• Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training.
• Manage the relationship with our Salesforce support partner to leverage additional administration, and development project, resource.
• Ensure data quality and integrity within Salesforce.
• Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce. 
• Evaluate technical solutions in terms of meeting business requirements. 
• Develop reporting within Salesforce. 
• Answer staff queries and ad hoc requests.

Systems Management:

• Administer, maintain, and develop core organisational systems, including our office and file storage platforms, data visualisation and ETL tools, website analytics, Digital Asset Management system, and Finance and HR systems.
• Ensure effective knowledge management across our internal systems.
• Provide support to staff on these systems, including training, and answering any queries and ad hoc requests.
• Lead the development of the visualisation of core organisational and team data, as well as managing the underlying data.
• Maintain and develop our data warehouse.
• Collaborate with our outsourced IT partner to ensure the availability, resilient operation, and development of our systems.
• Aid the development of a culture of data literacy and data-driven decision-making across Impetus.

Person specification

Essential:

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context.
• Experience around ensuring compliance with GDPR and cybersecurity frameworks e.g. CyberEssentials.
• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development.
• Experience working with agencies and partners.
• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities.
• A proactive and solutions focussed approach.
• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences.
• Strong project management skills.
• Ability to work independently and use initiative to manage a busy and varied workload.
• Strong attention to detail with a clear and diligent working approach. 
• Experience with MS Office suite.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Desirable:

• Salesforce certification.
• Knowledge of and experience with some of our other core systems:
  • PowerBI (or similar visualisation tools)
  • Google Analytics
  • Snowflake (or similar data warehouses)
  • Fivetran (or similar ETL tools)
  • Xero (or similar Finance tools)
  • Canto  (or similar Digital Asset Management systems)
• Knowledge of T-SQL.
• Experience with cross-system automation tools e.g. Zapier, Power Automate.
• Experience in delivering cross-organisational training.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 15 April 2025.

Interviews

First round interviews will take place: 23 April 2025.

Second round interviews will take place: 30 April 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Are you a charity leader with a passion for promoting and supporting breastfeeding across the UK?

A unique opportunity has arisen within a national breastfeeding charity to lead the organisation through an exciting new phase of development.

The Association of Breastfeeding Mothers (ABM) is looking for an inspiring and dynamic new chief executive in our first ever paid leadership role. This role will bring together trustees, staff and volunteers to build and develop the work of the charity in pursuit of our vision:  to create an environment where women and families are supported to have a positive breastfeeding experience, and lactation is valued.

You will have significant experience in a leadership role within a charity or healthcare setting, and will lead on the implementation of our new organisational strategy. The CEO will provide both strategic leadership and operational management, and develop a sustainable income generation plan to secure the long-term future of the charity.

As the public face and spokesperson for the organisation, you will have excellent communication skills, along with the broader skills and experience needed to collaborate with a diverse and complex volunteer team.

The ideal candidate will have a strong commitment to the ABM’s ethos and values and solid experience in a senior leadership role.