Advice And Information Manager Jobs

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. Further details of the role can be found in the Job Description.

In your application, please can you let us know:-

1. What experience and skills do you have that make you suitable for this role?
2. Tell us about a time you have provided outstanding customer service.   

Max. 500 words per question

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your application and CV.  Early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

The Organisation

 Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

Business Development at Refugee Council

The Refugee Council is a leading UK organisation working with people seeking asylum and refugees to enable them to live with safety, dignity and to rebuild their lives. Our operational teams are based across England providing advice and specialist support to people on issues that impact their refugee protection journey: navigating the complex asylum system; addressing homelessness and poverty; accessing health care, education, and employment.

We operate four main service departments, Resettlement, Asylum, Integration & Employment and Children’s (IUSS & Youth Development). We also have a smaller Practice Development team supporting Refugee Community Organisations and frontline practitioners to develop their skills and capacity to meet the needs of people seeking asylum and refugees. Our Business Development team also sits within our services directorate, with close working with our Fundraising and External Affairs team.

Main Duties and Responsibilities

The Business Development Manager (Interim) is a pivotal role supporting our services to provide high quality, sustainable support with people seeking asylum and refugees. It plays an essential role to support our operational managers and working with people with lived experience of the refugee protection system to co-design their service models, and secure support for them from statutory commissioners. It is also a key partner for fundraising and communications colleagues, finance and operational colleagues to ensure that the systems needed to mobilise, develop, and sustain our services are fit for purpose.

1. Lead bid teams developing complex six and seven figure statutory bids and proposals for single entity and consortium/partnership proposal at regional and national level.
2. Lead on design of key service models as directed by Head of Business Development, to develop viable new service models, that prioritise quality, impact and sustainability, and highlight potential contractual or financial risks by working with the Head of Business Development, Service Managers and Finance colleagues.

For more information about this role, please view the job description on our website. 

To apply, please complete the application form on our website via the apply button. 

Closing date: 11th August 2024.

Interviews scheduled for 20th August 2024.

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: Thursday 1st August 2024

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

• Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
• Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
• Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
• Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
• Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
• Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
• Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

• Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
• Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
• Experience of financial management including budgeting and forecasting.
• Experience of working in a pressurised rapidly changing environment.
• Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Foundations Youth Support Services provide 24/7 supported accommodation to young people.

Our dedicated staff teams go above and beyond for our young people to ensure they are provided with person centred support. We require a passionate Registered Service Manager to join our team initially as Maternity cover and contribute to shaping the service for the better. We provide 24/7 supported accommodation to young people and offer our residents skills they need to live independently.

Person Specification 

• Significant experience of managing safeguarding in a large organisation
• Experience leading an OFSTED regulated service and achieving either Good or Outstanding.
• Significant experience of overseeing budgets to ensure that our services remain not only viable but grow year on year
• Significant experience in leading and managing change
• Experience of recruitment, support and development for young people’s services
• Managing commercial budgets successfully to achieve realistic income and growth targets
• Effective communication skills, both verbally and in writing gained through speaking to audiences of varies sizes and membership and a recognized professional
• Production of specialist and detailed internally and externally focused reports
• Able to demonstrate an understanding and knowledge of relevant legislation & regulation relating to young people's supported living services
• An empowering, approachable & resilient leader
• Able to motivate your staff to champion independence & our person-centred approach

Job description

· To contribute to the provision of a secure, stable, supportive environment for young people which respects and promotes their health, culture, religion, race, identity and lifestyle.

· To assist in the day to day management of the home and to safeguard and promote the welfare of all children young people.

· To ensure that occupancy is maintained at the optimal level, liaising with relevant commissioners when there are vacancies and working closely with the Commercial Director.

· To assist in ensuring that the Home complies with regulations and work towards meeting the requirements, standards, aims and objectives, policies and procedures of the company.

· To assist managing the home to the highest professional standards and within the agreed budget.

· To assist regularly reviewing the level of achievement of services against service objectives and standards.

· To assist in developing, managing and leading the staff team in working with children with mental health and trauma related conditions

· To implement policies and procedures and ensure a safe, secure and healthy environment at all times.

· To adhere to the aims, objectives and values at the highest levels and provide best possible outcomes for all children Providing safe, stable and supportive environments that caters for the cultural, physical, and emotional needs of the young people.

· To assist in ensuring full compliance with all regulatory bodies, including: Ofsted, Fire Authority, Health and Safety Executive and Environmental Health.

· To assist in the management of the residential unit in order that these tasks are successfully achieved.

· To deputise in the absence of the Area manager.

· To work as a key worker to a child or children and work to an agreed care plan.

· To shift lead ensuring that the shift runs smoothly and provide support to staff and young people. Establish and maintain daily routines within the home which provides a framework for development of a positive culture of support.

· To ensure that communication systems within the home used appropriately and are effective

· To help develop systems that will ensure a high level of child safety and risk management (ensuring individual risk assessments and environmental risk assessments are in place)

· Ensure that staff are aware of their budgetary responsibilities and monitor compliance on a regular basis

· To ensure the holistic needs of the children are assessed and placement plans/care plans are in place and used as working documents

· To produce written reports as required

· Establishing and maintaining positive, caring relationship with children, young people, and their families and other professionals involved.

· Provide advice and support to Young people at all times ensuring the social, physical emotional and spiritual care of children.

· Encouraging and assisting independence to organise and participate in various external and internal social, leisure trips and other activities.

· To develop models of participation that enable children and young people to be involved in the decisions about their care and the running of the home.

· Participate in assessment of the children’s needs, care planning and implementation, reviews, planning and disruption meetings for young people.

· Act as positive role model for young people and other staff in the home and offer advice, guidance and assistance where appropriate.

· To participate and where necessary lead meetings.

· Participate and promote key working sessions with children and young people.

· Participate in and the creation of a Personal Training plan based upon your identified developmental needs in conjunction with your Manager.

· To participate in and make effective use of regular supervision from your supervisor/ Manager.

· Protect the rights and promote the interests of the children and young people.

· To take full part in duty rota including weekends, sleep-ins and waking night duties.

· Promote and maintain a safe and healthy environment. Record and arrange for repairs and routine maintenance to the building and ensure work is carried out to an acceptable standard.

· Liaise with staff and multi-agencies to ensure that young peoples receive support to their changing needs.

· To assist in the recruitment, induction and monitoring through supervision and appraisals the performance of staff. This also includes any disciplinary action required.

· Draw the attention of the manager to any areas of concern.

· Liaise with the manager on staff grievances and disciplinary procedures when required.

· Assist in the formulation and/revision of policies and procedures as necessary

· To ensure the home operates within a framework which values diversity and that the home endorses and implements equal opportunity procedures with awareness of anti-discriminatory practice

Please note it’s a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults or children at risk.

We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced paternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Waltham Forest, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Residential Service Manager: 1 year (preferred)
• Youth Care/Support Environment: 2 years (required)

Would you like to take on a senior management role in an alliance of community mental health services? Do you take pride in fostering a supportive environment and harnessing the creativity of your team? Join Mind in Camden to help transform our mental health system and the lives of people in Camden.

We’re looking for someone with at least two years’ management experience in mental health or related services. You may have senior management experience, or you may be a service manager looking to step up to a more senior role.

You will be responsible for leading on and developing some of our services, contributing towards fundraising and tender bids, and fostering close working relationships with partners.

You will take pride in embodying our vision and values throughout your work. You will also need the initiative to contribute towards the longer-term strategic direction of our organisation. You will have lived and/or work experience challenging stigma around mental health and supporting people towards self-defined recovery.

We welcome applications from people with lived experience and those from minority communities.

For more information and to apply, please visit the jobs page of our website and download an application form. Please note CVs will not be considered - we shortlist on the basis of application forms. There is a two-stage interview process – all interviews are in person at our offices.

Closing date: 14 August 2024.

Interview date: 21 August 2024.

Second Interviews: 28 August 2024.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

In this crucial role within our Immigration Team, you will collaborate closely with colleagues to deliver confidential OISC Level 2 advice and representation. Additionally, you will support and train colleagues working at Level 1, ensuring the highest standards of service and advocacy.

As Southall Black Sisters’ in-house Immigration Solicitor, you will provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future. Your work will play a vital role in providing expert legal advice and representation to our vulnerable clients, free of charge. As access to free or low-cost legal advice becomes scarcer, this support is now more important than ever.

You will collaborate across all our teams, particularly with the NRPF (No Recourse to Public Funds) and the Policy teams. This role offers the opportunity to engage closely with key campaigns and projects, with a view to influencing change within the legal and governmental landscape.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Marketing and Communications Manager

We have an exciting opportunity for a Marketing and Communications Manager to work with a youth charity in Burnt Oak.

The aim of this amazing charity is to help improve the lives of young people by giving them somewhere to go, something to do and someone to talk to.  If you have a passion for putting young people first, we want to hear from you!

Position: Marketing and Communications Manager

Location: Burnt Oak, London.

Salary: £34,000 - £38,000 depending on experience

Hours: Open to either full time or part time contracts. Hours worked are generally flexible and certainly you are not tied to “9-5”. Some hybrid working is supported (1-2 days a week).

Closing Date: Noon on Friday 2 August – We will be interviewing for this role on an ongoing basis and reserve the right to close the role early should a suitable candidate be found. Do not delay in submitting your application.

About the role:

Communicating what the charity does is critical to their success, and this role will lead on this for three specific audiences: current and prospective donors; the local community; and the press. You will work closely with the Fundraising team to ensure that collateral is high-quality and donors are regularly hearing about the work of the charity. You will also devise new, innovative digital fundraising strategies, as well as having overall responsibility for the website.

Managing and working with the Marketing/Comms Officer, who will be hired soon after you start, you will also be responsible for marketing and communications aimed at young people and parents. This includes posters advertising events, banners, social media accounts, leaflets to display in the local areas, e-newsletters etc. You will also be responsible for either creating new video content yourself (or with the Marketing/Comms Officer) or finding creative and low-cost ways of generating it.

About you:

To be successful in the role of Marketing and Communications Manager you will be a role model for young people and present a positive “can do” attitude. You will also need to bring with you the following skills and experience:

• Proven Marketing & Communications experience
• Experience of developing and executing a marketing and/or communications strategy
• Experience of planning and managing income-generating campaigns – including monitoring budgets and expenditure (ideally in a charity but could also have been a sales campaign)
• Ability to use (or quickly learn) graphic design software (Canva and Photoshop)
• Experience of managing digital campaigns
• Experience of using a CRM system for logging and tracking stakeholder activity
• Experience in social media and website management
• Knowledge of how to implement an individual giving campaign
• Able to communicate effectively with a range of stakeholders

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

The charity’s strength is its diversity of its people. We place a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. 

We very much welcome previous experience working as: Marketing Manager, Comms and Marketing, Communications Manager, Membership Engagement Manager, Engagement & Communications Manager, Head of Marketing, Marketing Campaign Manager, Senior Marketing and Communications Coordinator, Member Engagement, Marketing and Partnerships Manager, Digital Marketing, Marketing and Fundraising Manager, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you passionate about making a difference to the lives of vulnerable children, young people and their families in Cumbria? Do you have a track record of generating charitable income through grant funding and building partnerships across sectors? We invite you to lead the strategic fundraising and communication activities of an impactful mental health charity.  This is a unique opportunity to make a meaningful difference within a dedicated, local charity.

Role Overview

Reporting to the Manager of The Windmill Trust, the Business Development Manager will play a pivotal role in ensuring the charity’s financial sustainability and growth. This role involves identifying new funding opportunities, writing and submitting grant proposals, building relationships with corporate partners and donors, and developing strategic partnerships to enhance revenue and supporter relations. Extensive networking within Cumbria is essential to source new funding opportunities and support the charity’s mission and goals.

Key Responsibilities

• Identify funding opportunities​
• Write and submit compelling grant proposals
• Build and maintain strong relationships with partners, donors, schools and other stakeholders
• Identify and develop strategic partnerships
• Networking within Cumbria
• Monitor and evaluate the effectiveness of fundraising activities
• Ensure compliance with all relevant legal and ethical standards in fundraising practices
• Monitor and measure the impact of fundraising activities

Person Specification

Please download the job description and person specification for full details.

Benefits

• Up to 35 days annual leave (including public holidays)
• Company laptop and phone
• Employer pension contribution
• Access to flexible and hybrid working arrangements

Location

This role will involve working from our main offices in Wigton along with some travel around Cumbria. Our hybrid working model allows flexible, work from home options. You must have a full UK driving licence at the time of application with access to your own vehicle.

Application

Please submit your application before 12th August 2024, with a CV and covering letter. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.

We're committed to promoting equality, valuing diversity and creating an inclusive environment - for everyone who works for us, works with us, supports us and who we support.

The Windmill Trust is a UK registered charity working in Cumbria to transform young lives through specialist psychotherapy.  Charity No:  1195160.

Our vision is a future where, regardless of economic background, children and young people have access to researched, effective therapeutic interventions to alleviate distress and ward against long term mental health issues.  We work directly with infants, children, teenagers, young people, parents and carers.  We aim to provide therapeutic support to those at risk of suffering long term effects who are least likely to have access to therapeutic professionals.

Salary range £42,000 - £45,000 per annum (£33,600 - £36,000 pro-rated) | 28 hours per week (Part-time) | Permanent

This role will involve regular office-based work at our Ealing and Shepherd’s Bush site and include remote working with occasional travel across London. It is anticipated that this role will evolve over time in line with service needs and organisational requirements.

About us

Women and Girls Network (WGN) is a specialist therapeutic service leading in developing and delivering innovative and effective counselling services for women and girls who have experienced all forms of gender-based violence. We aim to ensure that we proactively provide services which meet the needs of the women and girls who access them. 

Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.

About the roles

We are looking for two Clinical Managers (Clinical Manager & Clinical Practice Manager) to be responsible for the day-to-day management of the WGN Counselling Team and to support the coordination of WGN’s therapeutic services. You will enable and lead the teams’ facilitation of innovative, safe, high quality, survivor centred, trauma-informed and culturally responsive services for survivors of violence against women and girls (VAWG).

This is a great opportunity for someone with managerial experience and a professional qualification in Counselling or Psychotherapy with at least 1 year of direct and demonstrable experience of providing leadership of clinical team of practitioner to work in a leading black feminist organisation. 

Interview details

Interview dates will be confirmed in due course, but it is anticipated that interviews will be held remotely.

Further Information

These posts are subject to satisfactory references and a DBS check.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.

WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.

The International Programme Officer will report to our Global Operations Director and will work closely with personnel and partners in different countries where WW supports development programmes, to ensure the work we support is aligned with WW’s strategy, and that the delivery of our work has impact, is on track and is in line with donor agreements and budgets. 

Specific responsibilities will include:

1. Programme coordination, monitoring, evaluation, reporting and learning

• Support organisational and programme planning, ensuring alignment with agreed delivery targets, outputs and outcomes.

• Support partners to ensure MEAL systems are effective in tracking, supporting and learning from delivery of workplans.

• Monitor financial and material resources relevant to project needs, flagging any concerns to the line manager and UK Director of Corporate Services.

• Champion learning, supporting teams and partners to analyse, package and deliver learning internally and externally for advocacy and communications, focused on driving system change at scale.

• Proactively seize opportunities and troubleshoot problems that arise in the course of the work. Deliver proactive management interventions that keep work on track and maximise impact.

• Ensure social inclusion, where the needs of vulnerable people are clearly heard and acted upon, is at the heart of our work.

• Support effective communication across and with the UK team, and partners in other countries. 

2. Technical delivery and quality assurance

• Provide technical advice and support partners with delivery, investigations and assessments.

• Identify or co-develop appropriate methods and guidance to support delivery of key tasks within the programmes.

• Liaise both diplomatically and effectively with stakeholders. 

• Ensure quality documentation and record keeping.

• Support country teams to undertake desk studies and literature reviews and produce and issue background reports.

• Support organisational capacity building and training of partners, including compliance with internal policies and best practice.

3. Documentation, learning and advocacy

• Mentor and support teams to collate, analyse and synthesise knowledge generated.

• Mentor and support teams in documentation, including writing and reviewing high quality, timely reports programme reports that respond to donor requirements and illustrate impact.

• Develop, co-author and disseminate knowledge products, including case studies, training modules, and guidance materials in support of programmes, liaising with the Director of Public and Political Engagement.

• Support our partners to develop powerful evidence-based stories and narratives to engage media, specific targeted groups, our wider networks and new audiences, including press, multi-media and website content.

• Coordinate and support the effective use of Information and Communications Technology across teams.

• Identify opportunities to increase programme visibility and raise the organization’s profile by disseminating results within and beyond the development community and water sector, liaising with the Director of Public and Political Engagement.

4. Organisational development

• Represent Water Witness and the interests of its stakeholders at local and international meetings as required, and develop strategic relationships with partners.

• Contribute to the strategic development of the organisation including through supporting the development or support of funding proposals, bids and efficient back office support and management.

• Provide advice, support to the Director, Senior Leadership Team, team, partners and the Board of Trustees.

• Help secure and deliver consulting and other work assignments globally as required.

Are you excited by the opportunity to work for a values-driven organisation in a commercial role?

Be a part of our commercial services team, driving the development of our cafés and bars and providing truly excellent customer-focused services.

Who are we?

Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members to achieve personal success. Each year, our growing team of around 60 full-time and up to 150 part-time staff work alongside elected student leaders to make change, improve lives and help fulfil student potential.

The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

What’s the job?

In this brand-new role, you will lead and manage our cafés and bars, maintaining high standards of customer service and quality. You’ll:

• Focus on continuous improvement – driving performance with staff, standards, and service.
• Ensure our outlets maximise income potential and are managed and maintained safely and responsibly.
• Drive our commercial performance, working towards ambitious turnover and profitability targets.

What are we looking for?

An experienced commercial operator: someone passionate about providing excellent customer care who is outcome-focused and committed to continuous improvement.

Why apply?

There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, this is the perfect opportunity to work for a progressive, value-driven organisation and a great opportunity to help us develop our services.

We have great rewards and benefits, and we offer 40 days’ holiday, including Christmas closure. So, if you are looking for a new challenge and want to develop as a commercial leader and join a great team, then look no further.

We want to support diverse and inclusive work environments. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status and particularly welcome BAME applicants.

To apply, please download the application pack below or from our website via the ‘apply’ button.

Closing date: Noon on Thursday 8th August 2024
Interview date: Friday 16th August 2024 

Work somewhere professional but different. Build a career with students’ unions.

The Bromley by Bow Centre is working with East London Cardiovascular Prevention Group (ELoPE) to recruit a advisor/caseworker that will support social prescribing into secondary care by providing social welfare support to Barts Health patients.

The role will provide caseworker/advice support to people referred into the Centre’s Barts health Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach providing casework level advice on welfare benefits, housing, debt and energy advice.

The caseworker/advisor will work with the social prescribing cardiovascular team and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with the Cardiovascular Prevention Group (ELoPE), including social prescribers and support the delivery of social welfare advice training. This is to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.
The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Social welfare related matters are the main reason people access support from our Social Prescribing Cardiovascular team. We are therefore seeking an Advisor and Caseworker who will support the delivery of this exciting new project.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• In-depth knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• In-depth understanding of the systemic inequalities and barriers that people in our community face and a commitment to
• anti-racist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional way

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications
• NEA Level 3 Energy Awareness or willingness to work towards it

Location: Bromley by Bow Centre
Job Type: Part time, 21hours per week
Contract Type: Permanent
Salary: £32,082 per annum (pro rata to £19,248 p.a 0.6 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 769

An opportunity has arisen to provide support in our weekly groups for young people aged 13-19 who are experiencing emotional or mental health difficulties. The groups are an informal, fun, confidential space where young people can meet and chat with other young people, take part in feel-good activities and receive helpful information and tools. There are two groups a week, one on Thursdays in Tunbridge Wells between 4.30pm-6pm and another in a venue in Tunbridge Wells or Tonbridge, details to be confirmed.  

We are looking for a Sessional Support Worker to assist with the delivery of the groups. The postholder will work closely with the Reachout Youth Coordinator to help plan and deliver the groups and provide support to group members. You will have experience of working with young people and an understanding of mental health conditions. You will have excellent communication and listening skills, be positive, warm and welcoming and able to deal confidently with challenging situations.

The role is for 5 hours per week. Most of your time will be spent at the groups in their 2 different locations, with some time being spent helping to plan activities, attend monthly supervision, and/or other relevant meetings outside of the groups.

We offer:

· 25 days annual leave entitlement per year pro rata, with incremental increases capped at 30 days after 10 years’ service (plus bank holidays)

· An additional day of leave on your birthday and another over the winter period

· A fully supportive working environment with regular supervision

· Flexible days and hours where possible, to be arranged

· Access to our Employee Assistance Programme, a confidential 24/7 telephone advice and counselling service

· Ongoing training relevant to your role, and access to various courses through Charity Consortium Learning

· Pension contributions of up to 4% of your salary

Please read the job description and person specification below before applying.

How to apply

Please email a CV and supporting statement (maximum of 2 sides of A4) that clearly outlines your suitability for the role making sure you have addressed the criteria listed in our person specification to Leigh Attwood by 10am on Friday 2nd August. CV’s sent without a supporting statement will automatically be discounted. Interviews will be held in person, in Tunbridge Wells on Thursday 22nd August.

Please note the role will be working with vulnerable young people so an enhanced DBS check will be required, in addition to evidence of your right to live and work in the UK without restrictions.

Mental Health Resource is committed to equality, diversity, and inclusion and we want this to be reflected in the diversity of the people we employ. Applications are therefore welcomed from all backgrounds and identities.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Charity Registration No: 1049854.

As our new Advocacy & Communications Manager you are passionate about students' voices - both individually and collectively. You will lead our new Advocacy & Communications team in ensuring that students are supported through our advice service, informed through our communications and heard through our campaigns and representation. You will provide expert support and advice to our elected student officer team and play a crucial role supporting the CEO in the leadership and management of the Students' Union.

If this sounds like a purpose you would love to deliver, we would like to receive your application and get to know you!

We are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting and all of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.

Detailed job description and person specification for this role is attached to this job advertisement.

All applicants should send a CV and written statement (2 pages maximum) that answers the following three questions (Candidates are advised to use the person specification to help answer the questions):

1. What experience do you have that makes you great for this role?
2. How have you demonstrated LMSU's organisational values in your past experience (student-led; inclusive; open; kind; creative; ambitious)?
3. What do you bring to the LMSU team?

Application deadline: 3pm on 7th August 2024

Please include the job role you are applying for in the subject of the application email.

Interviews will take place on the week commencing 19th August 2024.