Advice And Information Manager Jobs

A fantastic opportunity has arisen to join our Fundraising and Supporter Engagement Team as Legacy and In Memory Manager.

The Legacy and In Memory Manager will be responsible for growing Legacy and In Memory income to meet agreed annual targets. You will inspire people to give, developing and implementing a strategic cultivation and stewardship programme, building upon, and expanding YHA’s successes to date.

This is a hybrid role, with the post holder expected to be in the office on agreed dates.

What can YHA offer you?

YHA is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

• We pay £34,664 - 38,000 per annum - this is a full time (37.5 hrs / week) role.
• You will get access to YHA’s staff discount and cash back portal.
• Free YHA Membership each year.
• 10 nights free hostel stays per year for you and up to 3 friends or family.

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing?

Working with the Fundraising and Supporter Engagement Team you will be:

• Working with the Senior Individual Giving Manager to develop, manage, and plan to grow Legacy and In Memory donations.
• Ensuring all materials produced are accurate and compliant with relevant data protection, charity, gift aid legislation and the Fundraising Regulator’s Code of Fundraising Practice.
• Representing and protecting the charity’s interests in the administration of Legacies, in line with Probate Law, Estate Administration Law, Institute of Legacy Management best practice and Charity Commission guidelines. Keeping abreast of all developments in legislation and regulatory control which cover Legacy and in memory fundraising activity.
• Liaising with the Senior Individual Giving Manager to shape, plan and deliver a Legacy and In-Memory strategy that delivers income growth, maximising the conversion of donors into Legacy Pledgers.
• Supporting other teams and members, undertake activities, develop reports in a timely manner and in line with best practices.
• Developing and assisting in a programme of training around legacies and reporting.

What Skills and Experience do you need?

• Experience of developing and implementing a Legacy and In Memory strategy, marketing activity and supporter engagement
• Experience of cultivating supporters through to a Legacy ask
• Experience of developing and delivering stewardship plans for enquirers, donors and legators
• Experience of developing and implementing legacy marketing plans
• Experience of working with and managing external agencies
• Experience of delivering Legacy cultivation events
• Experience of reporting and analysing
• Experience of using specialist Legacy databases and/or a CRM database and legacy administration
• Experience of charity law in relation to Legacies, Gift aid, and information management
• Speaking confidently to supporters and colleagues about legacies
• An understanding of YHA, its Charitable Objects and the sector
• An understanding of the importance of confidentiality and handling sensitive information
• Proficient in the use of Microsoft Packages (e-mail, word processing and spreadsheets)
• Flexible approach to working, including some weekend working and occasional visits to the network. Ability to travel across the network and to stay overnight when delivering supporter events
• Results focused whilst displaying integrity in own behaviour and dealings with others
• Proactive self-starter, with the ability to work on own initiative

We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). Please also attach a cover letter / personal statement as part of the application process.

If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

In order to realise this ambition, we need to generate year to year incremental annual surplus for sustainability of Rainham Foodbank operations and projects.

Through this new organisational role, you’ll proactively create and grow fundraising income opportunities with individuals, community groups and grant giving trusts and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.

Through your fundraising expertise, you will have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets and KPI’s. You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.

Experience

Minimum of 5 years of experience in fundraising, with a proven track record of securing major gifts, managing campaigns, and planning events.

Personal Qualities:

· Good communication skills.

· Energy.

· Self-motivated.

· Resilient.

· Perseverant.

· Hardworking.

· Compassion.

· Likability.

• Integrity / honesty
• Emotionally intelligent
• Optimistic
• Passionate
• Socially confident

Specific Responsibilities:

· Through the design and delivery of excellent, engaging and regular stewardship communications and powerful fundraising appeals, you will grow our income and pool of individual supporters making one off or monthly donations. You’ll also explore and implement ways of promoting Rainham Food Bank across the community to successfully attract an ever-greater number of individual donors.

· You’ll engage with local community groups, associations, events, schools and businesses in order to grow Rainham Food Bank’s community fundraising reach and income.

· Through excellent, comprehensive and considered research, you’ll identify and prioritise a pool of potential Trusts and Foundations funders for Rainham Food Bank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids that can successfully engage new and existing Trusts and Foundations funders.  

· You’ll work closely with and support the CEO of Rainham Food Bank in maintaining and evolving the existing relationship with neighbouring Trussell Trust food banks across London, seeking and pursuing joint trusts funding opportunities.

· You’ll establish a fundraising pipeline, including a range of KPI’s that can be tracked and that will enable you to make informed projections regarding future income.

· You’ll forge strong relationships with colleagues across the wider Trussell Trust network, sharing best practice and learning from other charities across the network. You’ll proactively take advantage of any fundraising training and skills development opportunities and engage with any joint fundraising opportunities.

Skills

· You’ll have good, established experience of individual giving, community fundraising and Trusts and Foundations fundraising.

· With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling and winning funding proposals and appeals.

· You’ll have experience of setting, managing and reporting against fundraising KPI’s. 

· You’ll be tenacious and able to embrace, develop and shape a new role. You’ll be well organised, proactive, and a self-starter who is able to self-motivate.

· You’ll be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Strong leadership and team management abilities

· Excellent communication and interpersonal skills

· Proficient in donor management software and fundraising platforms

· Strong analytical and problem-solving skills

· Ability to work independently and collaboratively in a fast-paced environment

SAFEGUARDING:

· Be aware of any safeguarding concerns with regards to vulnerable participants and volunteers through regular discussion with each party.

· Be vigilant for signs of abuse or mistreatment.

· Communicate all safeguarding concerns to the Safeguarding Lead at the earliest opportunity and as a matter of urgency.

Other Responsibilities:

· Produce monthly reports for the CEO and Trustees as required.

· Develop and implement a comprehensive fundraising strategy to meet the financial goals of the organization.

· Identify potential funding opportunities and create action plans to secure them.

· Conduct research to identify and analyse potential donors and partners.

· Attend team leader meetings as required

· Present fundraising updates to the senior management team and board of directors

· Prepare regular reports on fundraising activities, progress towards goals, and financial

Performance

· Communicate or report difficult situations at work to the CEO.

About you:

· Passion for the mission and values of the organization

· Strong Team player

· High level of integrity and professionalism

· Strategic thinker with a proactive and innovative approach

· Strong organizational and time management skills

· Excellent communication skills

· Empathetic

· Has an eye for detail

· Organised and self-motivated, and able to carry out responsibilities with minimum supervision

· Confident recording, handling and analysing data

· Confident IT user

We have an exciting opportunity for an experienced Domestic Abuse Service Manager to join the London Victim & Witness Service Pan-London DA team in South London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Old Street offices, Islington, London for a minimum of one day a week and at our hospital co-location St Helliers Sutton subject to operational demand. As a Domestic Abuse Service Manager you will be:

• Effectively managing and developing a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk.
• Managing a team of IDVAs providing regular supervision, case review and support.
• Demonstrating strong leadership and management skills/ experience with a resourceful pro-active attitude and ability to use own initiative.
• Ensuring that services are delivered in accordance with the service specification and performance targets set by the services funders, as well as in line with SafeLives criteria for delivering domestic abuse services. The services will also be in line with Victim Support's policies, IDVA procedures, business process and plan.
• Ensuring that the service prioritises the safety, security and dignity of service users and their children.
• Taking the lead in crisis situations and providing advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The NGSN Communications and Partnerships Manager role is crucial to the successful coordination and delivery of the communications for GambleAware and the National Gambling Support Network (NGSN). The role will sit within the GambleAware communications team and will work in collaboration with the System’s Commissioning team, focused on building relationships with the National Gambling Support Network providers and act as an interface between the providers and GambleAware Communications team.

The Partnerships Manager will:

•  be the main point of contact for the NGSN providers on the day-to-day development and delivery of communications 
• be responsible for understanding the communications needs across the NGSN, working alongside the wider Communications team to address these needs, developing and delivering against a communications plan 
• encourage the uptake of communications assets and materials across the wider partnership network. 
• be responsible for upskilling providers in partnership activity and take a collaborative approach to working with those across the Network.

We're looking for an experienced and skilled individual who has a track record of delivering in partnership with a range of stakeholders. Who is confident in delivering communications across multiple channels in different styles and to a range of audiences. Someone who knows, from experience what it's like managing in-kind partnerships and who can show that they can build, manage and facilitate new relationships.

GambleAware offers a range of benefits that support employee wellbeing and that make GambleAware a great place to work. 

Please note this is a fixed term role. You must have the righ to work in the UK at least until 31 March 2026 to apply.

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.

As the commissioned Restorative Justice Service for London and a Registered Service Provider with the Restorative Justice Council, Calm Mediation are committed to providing safe, high quality support to RJ participants.

If you are an experienced Restorative Justice practitioner with the skills and knowledge to support the complex needs of those affected by serious crime, this role is for you.

The RJ Senior Case Coordinator will be the first point of contact for complex referrals into the service and will manage a busy and varied case load.  You will be responsible for progressing referrals including undertaking risk assessments and case reviews, liaison with referrers, police, probation and prisons and attending RJ approval panels, supervising and supporting our team of volunteer practitioners who facilitate the casework and undertaking a variety of administrative duties associated with the role.

You will be an RJ practitioner of Advanced level, with a varied experience of sensitive and complex case work.  Experience of supervising and supporting volunteers and knowledge of Salesforce case management system is desirable.

You will be supported in your professional development and RJC registration or renewal and membership.  There will be opportunity for facilitation of case work, relevant training and continued professional development.

This position will be a flexible hybrid role - working remotely from home and/or from our office premises in Camberwell, South East London - with an expectation that you will travel to team meetings and events in London several times per year and undertake in-person case work across London and the wider prison estate.

If this role suits your skills and experience, kindly submit a CV that includes a summary of your Restorative Justice case work experience and/or a current RJC practitioner registration certificate

All applicants should be trained RJ Facilitators and hold a relevant RJ training certificate.

Shortlisted applicants will be notified by email.

Successful applicants will be subject to a DBS check.

Summary

ABOUT THE ROLE

The purpose of the Regional Safeguarding Manager role is to provide line management and professional supervision to a team of Regional Safeguarding Leads operating across eight regions in England.

As the Regional Safeguarding Manager, you will be a member of the National Safeguarding Team (NST), working to support safeguarding practice in Dioceses and Cathedrals across the Church of England. You will be responsible for supervising the Regional Safeguarding Leads and supporting them in fulfilling their complex roles. You will work closely with colleagues in the NST to ensure Church-wide consistency in approach.

You will work across the regions supporting the Regional Safeguarding leads to establish opportunities for shared resourcing, working arrangements and commissioning of collaborative services. In addition, you will be supporting the implementation of the National Safeguarding Standards to encourage consistency of practice.

You'll be responsible for:

• Providing Professional Supervision to the Regional Safeguarding Leads
• Providing advice and guidance on the engagement between Regional Safeguarding Leads and a diocese/cathedral.
• Overseeing the use of tools and frameworks to examine practices and processes by Regional Safeguarding Leads to ensure the Church of England's National Safeguarding Standards are being consistently met or worked towards.
• Encouraging the Regional Safeguarding Leads to explore opportunities for the joint commissioning of specific services, including joint working and sharing of resources.
• Establishing effective relationships with key stakeholders (operational and strategic) at a National and Regional level.

Find out more - Webinar invitation

If you would like to find out more about the role and what it's like to work at the NCIs, please join us for a webinar on Thursday 25^th July 2024 from 12-1 pm, where you can hear from the hiring manager and colleagues within the team and across the organisation. Click to sign up.

ABOUT YOU

The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course, we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. 

You will have experience in Senior management of safeguarding children and/or vulnerable adults at a local and regional level, including the development of safeguarding capabilities and practice. You'll have up-to-date knowledge of research and evidence-based practice models relevant to safeguarding and the wider social and political context. You'll also have strategic and operational experience in managing staff and teams, and working collaboratively with specialist and non-specialist colleagues.

You will also need:

• A professional qualification or equivalent experience relevant to safeguarding at a senior level.
• The ability to oversee complex safeguarding cases.
• The ability to develop the professional potential of individuals.
• Personal resilience to work effectively in a highly pressurised environment under significant scrutiny.

The Regional Safeguarding Lead Manager will be required to travel extensively across the country to visit each of the regions. It is anticipated that this will include an annual visit to each diocese and cathedral and at least monthly meetings in Church House, Westminster.

Please note that if you are successful, you will be required to undertake an Enhanced DBS check.

For further information on the role and person specification, please see the attached job description.

WHAT WE OFFER

Your Salary

• A salary of £69,486 (salary standard rate of £66,186 plus band addition of £3,300) plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits:

• 30 days annual leave plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all Flexible working arrangements requests with locations with an expectation of just 1-2 days per week in the Church House office/base office location. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.

ABOUT THE NATIONAL CHURCH INSTITUTIONS

The National Church Institutions is a hybrid working organisation comprising a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The application deadline is 01 August 2024.

For an informal conversation about the role, please contact:

Horsham Matters - Overview

 Horsham Matters is a local Christian charity that works to prevent and relieve poverty throughout our district.  We do this by the provision of essential services such as food, fuel and household goods, providing advice and guidance to households in need, and working with partners to address the root causes of poverty. Our work is funded by income generated through donated goods which can be sold in our shop or online, by grants and donations and through public fundraising.

 Operations Manager

The Operations Manager is a critical role to ensure the smooth running of all our operations.  Reporting to the Managing Director, you will be a member of the Senior Leadership Team with responsibility for leading a team of staff, volunteers and 3rd party contractors.  You will strive to continually improve systems and procedures across the Charity whilst maximising opportunities to increase income.

This is a full-time role (37.5 hours per week), which will also require some weekend working (approx. 8 Saturdays/year).

Core Responsibilities:

Operational leadership:

· Line management of Logistics Team including performance management, building capability and training etc.

· Ensure smooth communication and excellent links across Charity buildings

· Ensure the optimal use of the vans for delivery, collections etc., including the planning of routes which are cost effective and time efficient

· Work with the Office Manager team to ensure that the needs of clients requiring household items are met by the Logistics team

· Work with the Store Manager to ensure that the Charity store is stocked appropriately, including arrangements for stock rotation

· Support volunteers to develop their role in the warehouse, providing clear instructions and setting expectations

· Liaise with third party contractors including removals firm, IT contractor and others as required

 Safe environment

· Responsible for maintaining a safe environment at our Community Support Centre and other Charitable Activity venues; completing health and safety tasks

· Responsibility for all Horsham Matters buildings, ensuring effective maintenance and building related health and safety

· Ensure vehicles are safe and road worthy, ensuring essential maintenance takes place

· Fully participate and demonstrate best practice including the physical aspects of moving equipment and furniture, as well as driving the van and all other tasks across the logistics sector of the charity

· Ensure that items not suitable for sale are disposed of appropriately and in a timely manner to prevent health and safety issues arising

· Develop and continually review reuse and recycling ensuring that the Charity optimises reuse, as well as maximising revenue

Online sales

· Lead for on-line sales and all other sales avenues excluding our Charity shop (Love it Again) – including ensuring that items are collected, advertised sold and delivered appropriately and maximising gift aid opportunities with donors

· Provide excellent customer service to all members of the public

 Additional Duties

· As a small charity, all employees are required to work together flexibly and collaboratively which may require undertaking different tasks on occasion as agreed with the Managing Director

Person Specification

Experience

 Essential

· Leadership, including mentoring and developing colleagues

· Leading within a logistics environment

· Project development

· Knowledge and understanding of health and safety regulations

 Desirable

· Experience of working in the charity sector

· Experience of the retail sector

Key Skills

• Able to work constructively as a member of a team
• Able to make decisions alone and to prioritise work under pressure

· Excellent organisational skills

· Ability to motivate team members

· Proactive and reactive – according to the needs of the situation

· Someone who leads by example

Personal attributes

• A genuine interest in the voluntary sector: Supports the aims and objectives of Horsham Matters and shows empathy with those who are struggling
• Enjoys working with other people and supports diversity and equality of opportunity
• Resilient with a willingness to persevere in difficult situations

The Organisation

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness, and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and collaborating with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

Today twenty-seven million refugees and eighty-four million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

Context and Purpose of the Job

The Refugee Council’s services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities.

We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

Location: London, East of England, Yorkshire and Humberside, and Remote.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high-quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main duties and responsibilities

 Casework management -

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manages all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential, and professional manner.

Service development and delivery -

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information and to apply, please visit our website via the ‘Apply’ button.

Closing date: Tuesday 30th August 2024.

Interviews: 10th August 2024.

As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.

Responsibilities

Promoting CTA services, increasing uptake, and retention.

• Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
• Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
• This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
• Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
• You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
• Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
• Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
• Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
• Responsible for contributing to the MiDAS / Training newsletter
• Make the best use of social media, including content creation, to promote CTA membership and training offering.
• Work with senior leadership group to develop our sales systems and processes.
• Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.

Research, analysis and reporting

• Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
• Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
• Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
• Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.

Person Specification

Essential

Experience & Qualifications

• Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
• Experience and understanding of the community & voluntary sector.
• Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
• Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
• A qualification or experience relevant to the role and evidence of continual professional development.
• Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
• Experience working at both regional and national level.
• Ability to harness opportunities and develop campaigns to promote and sell services.

Desirable:

• Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.

Knowledge, Skills & Abilities

Essential

• Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
• Strong communication and negotiation skills, including confidence to speak and present to different audiences.
• Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
• Excellent written and verbal communication skills.
• Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
• Strong IT and digital skills – including MS Office and digital communication tools.
• The ability to work on your own initiative and prioritize workload.
• Strong attention to detail.

Values & Attitude

Essential:

• A demonstrable commitment to our organisation’s values.
• Strong commitment to, and understanding of the principles of equality, diversity and inclusion.

Full job pack available on the Jobs section of the Community Transport Association UK website.

Your application should include the following two things:

• A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
• Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.

Ealing and Hounslow Community Voluntary Service (EHCVS) is a registered local charity with over 40 years of experience supporting voluntary and community sector (VCS) groups in Ealing and, since 2012, in Hounslow. Our mission is to enhance the quality of life for less advantaged individuals by empowering local charities and volunteer organisations.

In this rapidly changing world where our sector continues to face many challenges and take on new opportunities, it is highly appropriate that Ealing CVS undertake reviewing and planning for the next three years. Consulting with our stakeholders has been a refreshing process. It has allowed us to study how well we delivered our core themes developing, connecting, representing, and innovating with the third sector in Ealing and Hounslow - and to establish new and more relevant work themes for future delivery.

Ealing and Hounslow CVS is a second-tier organisation that works with local charities and voluntary organisations in Ealing and Hounslow. Its overall aim is to provide a professional and effective service to local voluntary organisations through assistance, forming consortia, and bidding for major tranches of funding aimed at improving the lives of the local communities.

Role Overview:​​

• Provide infrastructure support to local voluntary and community sector (VCS) groups and social enterprises. ​

• Engage in one-on-one and outreach meetings to better support community needs. ​

• Develop and manage VCSE networks focusing on key themes like Children, Families, and Young People, Health and Wellbeing, Digital Isolation, and Safeguarding. ​

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Key Responsibilities:​​

• Develop and oversee the implementation of detailed work plans for the development and funding advice service. ​

• Assist VCS organisations with monitoring, reviewing, and evaluating their impact. ​

• Provide guidance on funding streams, review proposals, and offer feedback. ​

• Advise on legal structures, policies, and charity registration processes. ​

• Planned and delivered training programs in collaboration with EHCVS staff or external trainers. ​

• Promote best practices and support the development of business plans, fundraising strategies, and quality assurance policies. ​

For more information see our recruitment pack 

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Adult Carers Service Manager

About us

Angus Carers Centre is a rights-based charity working with and for unpaid carers from all walks of life living across Angus. We exist to improve the quality of life for all carers by building genuine and equal relationships, connecting carers with each other to create a sense of belonging and community, providing practical and emotional supports, and influencing change at local and national level. 

Established in 1996, we have grown significantly over the last 25 years, and we are now supporting nearly 2,000 unpaid adult and young carers across Angus. Our talented and passionate team of 25 staff and over 20 volunteers ensure the needs of our carers are meet. Together with our volunteers we strive to provide a first-class service to carers and their families, to make a lasting difference to their lives.

Our vision is that all unpaid carers in Angus will receive appropriate information and support to enable them to feel valued and confident in their caring situation and to develop their own potential.

Why should you consider applying?

The social, political and policy horizon is changing, and we need to ensure that we provide the right support at the right time. We are entering a new and exciting chapter, and there has never been a better time to join our organisation.

You will form part of the Leadership Team. You will be making an impact by building authentic and empowering relationships with our dedicated and change-driven teams supporting unpaid carers, their families and partner organisations. You will lead on the development of our service demonstrating its impact and added value. But most importantly, you will put the voice of carers at the centre of what we do.

Reporting to the CEO, you will have a positive non-judgemental regard and help unpaid carers exercise their rights and support them to realise their potential.

Job overview

The postholder will:

· Create a safe environment for unpaid carers to build genuine relationships to participate in meaningful and engaging activities allowing them to express themselves, share their dreams and aspirations.

· Manage the development of Angus Carers Centre’s services, including identifying unmet need, monitoring, and maintaining standards in line with contractual agreements, and good practice.

· Provide leadership, management, coaching, support to the team members.

· Be responsible and accountable for the management of the team’s financial budgets in line with Angus Carers Centre’s financial and business support procedures.

· Measure the impact of our work in a creative and ethical manner ensuring lessons learnt are identified and taken forward, reporting on outcomes and progress towards strategic objectives.

· Work closely with other teams to ensure collaborative culture and synergies prevail across all areas of Angus Carers Centre’s work.

· Maintain and build relationships with a broad range of public, private and Third Sector organisations, including schools, community groups, health and care providers, and others.

· In collaboration with other teams, use the evidence of impact of our work to influence policy and practice within the local area and beyond.

· Ensure organisational and local safeguarding and health & safety policies are adhered to and effectively implemented.

· Support teams in identifying unpaid carers’ needs, circumstances, and outcomes, and support them to achieve them by working collaboratively with colleagues, partners agencies and other organisations.

· Ensure unpaid carers’ voices and opinions are heard and taken into account in decision-making processes.

· Work collaboratively with Angus Carers Centre’s teams to achieve its vision and strategic objectives.

· Continuously learn, reflect, and improve what we do to ensure evaluation is embedded into practice, and reflects agreed outcomes.

· Raise profile of Angus Carers Centre by facilitating information and development sessions with a wide range of organisations, communities, and individuals.

· Speak truth to power in a respectful, impactful, and authentic manner.

· Comply with Angus Carers Centre’s policies and procedures.

Job overview

The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required from employees in the role. The organisation reserves the right to require employees to perform other duties from time to time.

Key values

· Strong sense of integrity.

· Authentic and true to themselves and others,

· Compassionate and boundaries,

· Drive for social justice and equity.

Qualifications and knowledge:

· Bachelor’s or master’s degree such as Social Work, Community Development, Youth Work. Equivalent qualification or five years’ experience at a senior level.

· Understanding of Human Rights, the UNCRC and Children’s Rights and the needs of diverse individuals and communities,

· Knowledge of the policy and practice areas of the social care sector in Scotland, including SSSC, Care Inspectorate and the new National Care Service.

· While we would welcome the knowledge gathered through a relevant qualification, we are just as interested in relevant work experience.

· Demonstrable continuing professional development in relevant areas

· Full Driving License and a suitable vehicle for work with business insurance.

Experience

· Experience of leading, motivating and building teams through times of change.

· Experience of the social care sector in Scotland, including the policy landscape affecting local authorities, health boards, health,and social care partnerships.

· Experience of multiagency working supporting the development and delivery of services within local communities.

· Experience of working with a range of stakeholders, senior officials, Trustees, the public and partner.

Working hours

35 hours per week subject to organisational needs. Some work may have to be undertaken outside office hours, including evenings and weekends.

Special conditions

The post entails work with vulnerable people and falls within the definition of “regulated work” under the provision of the Protection of Vulnerable groups (Scotland) Act 2007. The post holder will require to be registered as a member of the Protection of Vulnerable Groups Scheme, which will involve a Disclosure Scotland check.

Office base

The post is based at 8 Grant Road, Arbroath, DD11 1JN.

Equal opportunities

Angus Carers Centre is committed to being an Equal Opportunities Employer and we encourage candidates from diverse backgrounds to consider joining Angus Carers Centre.

Benefits

· Training and development opportunities

· Employee Assistance Programme

· 6% employer pension contribution

· Free car park

· 31 days of annual leave

· Flexible working, subject to organisation’s needs.

In this role you will become our lead on two vital areas of work, to ensure exceptional employability and careers support for some of the most marginalised young people with barriers to employment.

You will:

• Lead our Alternative Provision programme - ‘Inspire to Work’, in partnership with Woodbridge Park Education Service (Hounslow Pupil Referral Unit), providing Year 11 students with meaningful employer engagement, workplace experiences, one-day-a-week supported internships and transition support.
• Develop and deliver our SEND services, resources, delivery and tools to ensure very high standards and impactful delivering for young people. You can read more about our SEND services here.

This position will play a fundamental role in Spark!’s growth and future success, enabling us to expand our reach and deepen our impact for young people who will most benefit from our support.

To succeed in this role you will have the passion, skills and experience required to work directly with neurodiverse young people and those within Alternative Provisions. You will thrive in a fast-paced working environment, able to work independently and as part of a supportive integrated team. You will have a lot of energy, alongside a motivation to have a significant impact on the lives of young people.

Are you looking for a varied and exciting role where no two days will be the same? Epilepsy Society - the UK’s leading epilepsy medical research charity is looking for a creative and talented Communications Manager for a six-month period.  

A bit about the role

Through the development and management of content, you will play a critical role in raising awareness and the profile of our medical and research expertise, increase our level of support and subsequently generate income.

The nature of our work means that we have many amazing stories to tell. It will be your responsibility to tell them in the most compelling way. You will use a suite of mediums including video, print, audio, email and web.

As the charity's in-house news outlet, you will work on stories with the medical team, care service managers, the channel team, the Head of External Affairs and Helpline and Information Manager, freelance graphic designers and printers.

Some information about us

Epilepsy Society’s Vision is a full life for everyone affected by epilepsy. We want everyone affected by epilepsy to have the best opportunity for a full life – as free from seizures as possible. We set out to make a difference to every person affected by epilepsy whatever their background, however seriously it impacts on their life, and whether they have the condition themselves or are close to someone with epilepsy.

What we offer

We offer a generous holiday allowance (27 days plus bank holidays), with the ability to buy and sell annual leave, a generous Employee Referral Scheme, length of service awards, access to shopping discounts and cashback with thousands of retailers, a staff recognition scheme, and excellent training and development opportunities.

We also have a generous group pension scheme, life assurance and an employee assistant programme (with confidential helpline with any support you might need).

On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.)

If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter. Your covering letter must explain how you meet the specifications of the role and why you would like to work at Epilepsy Society.

An DBS (Disclosure & Barring) check will be required before appointment is confirmed. 

Please see the attached recruitment pack for the full job description.