Adoption Support Practice Lead Manager Jobs
This is an opportunity to join Refuge as the Director of Service Delivery, providing leadership on all aspects of service delivery and survivor engagement.
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
Do you have significant experience of leadership in the field of domestic abuse combined with experience of running a large strategic business unit or department? If so, this is an exciting opportunity to join our senior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions relating to Service Delivery.
To be successful in this role, you will have an understanding of housing management and relevant legislation, a strong track record of influencing and giving professional advice to senior colleagues, and experience of leading and directing in crisis situations where there is a risk to the safety of staff and service users.
You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Nottinghamshire Hospice delivers end-of-life care to people across the county. Our Hospice in your Home service is community based, and cares for patients and their families within their own home. Wherever possible, we enable people to die at home. Alongside our Wellbeing and Bereavement Services, we cared for 2,500 people across Nottinghamshire last year.
This role…
Working to a new Fundraising strategy with ambitious plans for growth, the Public Fundraising Manager will help us reach the next level in our income generation.
The role will combine direct responsibility for the retention and growth of our Individual Giving income streams (regular giving, lottery, appeals) with leadership and support of our other public facing income streams (community, legacy and in memory giving).
As the most experienced fundraiser in the team, the role will work closely with the Head of Fundraising to deliver on the Fundraising strategy, managing the team in an empowering way to motivate and inspire the team to drive income.
What are we looking for?
You will have proven experience of:
- Successfully delivering an individual giving income stream
- Campaign project management and working in collaboration with other stakeholders
- Collating and analysing data to drive decision making
- Gaining trust and building rapport with individuals quickly
- Effective storytelling to inspire supporters into action
- Delivering stewardship journeys that retain supporters to drive long term connection
What we offer
In return for your commitment, we offer a great reward package which includes 5 weeks Holiday plus Bank Holidays, Annual Leave Buy/Sell Scheme, Pension Scheme, Medical Cover, Employee Assistance Programme and Retail Discount Scheme.
Why you’ll love working here
Nottinghamshire Hospice is a great place to work! As a charity we’re creative and inspiring in our approach to our services and how we work together.
Our values are embedded into the Hospice:
Compassion – Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.
Trust – Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.
Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.
If you think this sounds like you then please have a read of the full job description. If you would like to discuss the role before applying, then we welcome these informal chats. Please email Claire Herrick, Head of Fundraising to set something up.
The must haves:
The successful applicant will be subject to a standard DBS check and must be eligible to work in the UK. You must also have a full UK driving licence and access to a car (including business insurance). Nottinghamshire Hospice is a non-smoking organisation.
Registered Charity no: 509759
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Advance Specialist Prison & Probation Advocate
Salary: £27,000-£29,000 pro rata
Location: HMP Bronzefield
Hours: 21 Hours per week
Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Advance Specialist Prison & Probation Advocate will support women within the prison setting, provide pre-release support, focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion including ‘through the gate’ support.
This exciting new role will be based in HMP Bronzefield and will support in developing referral pathways for women and work in partnership with different departments and services within the prison as well as those in the community. You will co-design an action plan with women accessing support, enabling you to support them to address their accommodation, finance, debt and benefits and health needs and any risks in relation to the interventions identified, as they prepare for release. The role will involve a combination of casework-based approach with delivery of programmes and courses, along with a signposting and advice service for the women in custody.
You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families.
You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists.
A car may be desirable for this role, though not essential
About You:
To be successful as the Advance Specialist Prison & Probation Advocate you will need the below experience and skills:
Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).
The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.
You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.
Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines
You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: 13th October 2024
Interviews are taking place on: 21st & 23rd October 2024
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a creative, dynamic and experienced fundraising professional to lead and expand our fundraising efforts. The Director of Fundraising is a key role and will be responsible for oversight and implementation of our fundraising strategy. This role requires an experienced senior leader with an established track record of growing existing revenue streams, diversifying income, and leading and empowering high-performing teams.
Bone Cancer Research Trust (BCRT) is led by our CEO who is supported by a Senior Leadership Team comprising this role alongside the Director of Research, Information & Support, and Director of Finance & Resources. An Operational Management Group is comprised of function managers reporting to SLT, and responsible for the day-to-day running of the organisation.
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Service Manager
Salary: Up to £35,000 pro rata
Location: Hammersmith
Hours: 25 Hours per week
Contract: Fixed Term Contract – until March 2028
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
At Advance, we are led by our core values which are to listen and support, empower and respect, collaboration, innovation, and accountability.
About the role:
Advance has partnered with Catch 22 to deliver services to young victims of crime in London. In recognition of the distinct challenges facing young women and girls (YWG), Advance will deliver a dedicated service to young women and girls (aged 13 to 18) who have been a victim or witness of crime. This is an exciting time to join Advance as we embark on our journey to reach even more young women and girls in need of support using best practice youth, gender, trauma-informed and holistic approaches.
The YWG Victim Service will provide support to YWG across all London boroughs in our safe, YWG-only spaces and in the community. The YWG Victim Service offers specialist support designed to enable YWG to escape harm and to thrive in their lives and aspirations. The YWG Victim Service achieves this by supporting YWG to build confidence, self-esteem and resilience, manage their health and wellbeing and access and engage with other support services.
The Service Manager will lead and manage Advance’s YWG Victim Service, delivering effective management of a team of frontline Advocates, as well as collaborating with Catch 22 to ensure the Advance team and its service delivery are embedded in the wider CYP Victims Services delivered by Catch 22.
About You:
You will have experience of managing frontline staff, supporting them to follow service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls accessing the Victims and Witnesses service. You will have excellent time management skills to ensure service outcomes are monitored and reported on in a timely and effective manner. You will also have excellent communication skills that will allow you to build good working relationships with your team, the wider organisation and external delivery partners. You will be able to reflect and adapt to manage change and enhance working practices, as well as supporting your team through change. You will have an enthusiastic attitude and instil this within your day to day work and interactions with your colleagues and external stakeholders.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: Sunday 29 September 2024 @ 23:59
Interviews are taking place week commencing 7 October 2024
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
Join our team and enjoy a range of exciting benefits designed to support your growth and wellbeing!
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
- One-week paid carers’ s leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a self-motivated and driven public health, inclusion and awareness manager. This is an exciting time to join Breast Cancer Now and the public health, inclusion and awareness team as we continue to grow as a charity and our work across the UK. Your role will continue to help drive forward our team’s work, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment. Thereby reducing the risk of recurrence.
You’ll be responsible for managing and expanding the development and implementation of behaviour change programmes across the UK. This includes growing our public health talk programme for external organisations and specific partners.
You’ll work closely with the associate director, public health, inclusion and awareness to deliver public health activities as identified in our strategy and team plans and work across the wider directorate and organisation.
About you
You’ll be a self-starter with proven experience of developing and delivering public health and inclusion initiatives, campaigns, behaviour change projects and programmes. This includes community based and digital interventions. You’ll have strong experience in people and volunteer management.
A confident communicator, you’ll have experience of developing and delivering training programmes or public health activities in a community setting to diverse audiences. You’ll be able to develop and maintain positive relationships at a local level with external organisations and groups including those from under-represented communities. You’ll also have experience of managing and supporting volunteers.
Highly organised, you’ll have the ability to adapt to changing circumstances. Someone who can demonstrate initiative, undertake projects independently and see projects through to completion, including both the management and evaluation of projects.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9.00am on Monday 7th October 2024
Interview date: Week commencing Monday 28th October 2024 (face to face)
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to play a key role in the development and delivery of a 3-year train the trainer pilot programme in the chosen pilot locations in England or Scotland.
The pilot will train and equip local health care professionals, health promotion workers and local community workers with the knowledge and resources to promote breast awareness, breast screening and risk reduction messages in their own communities.
Supported by a public health development officer, train the trainer (1 based in England and 1 based in Scotland), who you’ll also line manage, you’ll lead on the development and delivery of the in-person programme, including marketing materials, resource packs and ongoing support for trainees. You’ll also identify opportunities, agree timescales and associated logistics for training delivery within the pilot areas.
About you
We’re looking for someone who is experienced in leading on the development and delivery of insightful and engaging workshops or public health focused projects, to a range of audiences from health or community-based organisations. The right candidate will have a good understanding of health inequalities, the challenges they present to health behaviours and outcomes, and be passionate about addressing these challenges. You’ll have strong communication and engagement skills and enjoy working independently and innovatively to develop successful partnerships with a range of organisations, communities and stakeholders.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
These roles involve significant travel across England (Westminster and Leicester) or Scotland (Glasgow and Lanarkshire).
Therefore, these posts can either be home based or office based at our London, or Glasgow offices (if within reasonable commuting distance).
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. In your supporting application please clearly state if you are applying for the England role or Scotland role. If you’ve any immediate questions please contact The Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9.00am on 30 September 2024
Interview date: W/C 21 October 2024 (Ibex House, London for England Role and via MS Teams for Scotland role)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team: Lottery and Promotions Lead at St Barnabas Hospice
Join a dynamic and purpose-driven team at St Barnabas Hospice where we are committed to providing compassionate care and support to our community and we are passionate about making a positive impact on the lives of those we serve.
We are seeking an experienced, creative and strategic Lottery and Promotions Lead to join our Fundraising and Lottery team and play a vital role in raising funds to help us advance our mission of delivering compassionate care. This is a unique opportunity to make a significant difference in the lives of those we care and support throughout Lincolnshire
About Us:
At St Barnabas, we are committed to providing exceptional care and support including end of life to more than 12,000 patients and their families every year across Lincolnshire affected by a life-limiting or terminal illness.
Our hospice is known for its compassionate approach and dedication to enhancing quality of life.
Our aim is to enable people to live as fully as they are able for however many days, weeks, or months they have left.
Role Overview:
This is an exciting opportunity to play a pivotal role in our Fundraising and Lottery team. As the Lottery and Promotions Lead, you will be responsible for conceptualising, planning, and executing innovative Lottery and Promotions campaigns that drive engagement and sales across Lincolnshire. Your primary focus will be on increasing our income generation from Lottery and Promotions activities, adapting to the challenging economic climate.
You will work closely and collaboratively with the Head of Fundraising and Lottery to develop and implement a strategic approach to expanding our reach, reducing attrition rates, increasing income and enhancing brand awareness.
Key Responsibilities:
- Champion and promote Lottery and Promotions products within the organisation and throughout our Lincolnshire community and beyond to support the Charity’s Trust-wide Organisational and Income Generation Strategies for 2024-2029 in order to drive growth.
- Identify and seize business development opportunities to promote the Hospice Lottery across Lincolnshire.
- Increase sales of Lottery and Promotions products, including lottery memberships and raffles.
- Understand supporter motivations and tailor Lottery and Promotions activities to meet their needs.
- Manage an income target of circa £700, 000 across Lottery and Promotions products.
- You will be the primary contact for Lottery and Promotions advice, guidance, and support to ensure that activity is delivered to the highest standard, and levels of confidentiality and is compliant with Gambling and Charity legislation, including the Gambling Act 2005, GDPR, Fundraising Code of Practice and Gambling Commission
Benefits:
- Competitive salary, recognition and reward schemes.
- The chance to make a meaningful impact in the community.
- A supportive, collaborative and passionate team environment.
- Opportunities for professional growth and development
Qualifications and Experience:
Applications are welcome from candidates who ideally are educated to degree level or equivalent qualification and have a minimum of 2 years in Fundraising/Business Development experience with knowledge of Gambling Commission requirements and a proven track record of achieving targets.
Knowledge and Experience
Ideally you will have:
- Innovative and strategic with a strong background in business development and campaign management.
- Proven experience in leading successful Lottery and Promotions initiatives.
- The ability to champion and promote Lottery and Promotions products within the organisation and throughout the Lincolnshire Community and beyond.
- Excellent communicator with the ability to engage a wide range of internal and external stakeholders.
- Strong organisational skills and attention to detail.
- Understand and analyse the market, identifying opportunities and supporter motivations to tailor approaches effectively.
· Focus on ongoing donor stewardship, building strong and lasting relationships with supporters.
· Committed to St Barnabas’s vision, values, and behaviours
Contract: Permanent
Hours: Full time 37.5 hours
Salary: From £29, 802, Contributory pension scheme or continuation of NHS pension
For further details please contact:
For an informal chat about the role please contact Caroline Swindin, Head of Fundraising & Lottery.
To apply for this position:
If you are inspired by our mission and ready to take on this rewarding role, we would love to hear from you. Please visit the St Barnabas Hospice website.
Join us in making a difference in the lives of patients and families facing end-of-life challenges. Together, we can build meaningful partnerships that support our vital work at St Barnabas. Apply today and become a valued member of our team
Closing Date: 31 October 2024
Interview Date: To be confirmed
Please Note:
- We do not accept CV’s only completed application forms for clinical roles.
- St Barnabas Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.
- We reserve the right to extend, withdraw or close vacancies where necessary.
- Please be aware that if you are selected for an interview, you will be contacted via the email account you used to register on this site. Please check your spam folder.
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To ensure all individuals facing the end of their life in Lincolnshire receive dignified, compassionate care when they require it.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT with some local outreach work to be undertaken
About the role
Working across the Crisis Brent teams you will lead on the delivery of our volunteer programme and member involvement opportunities. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer supervisors to maintain a positive volunteer experience. You will work across teams to ensure volunteer’s experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities. You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community.
You will have experience of working with people who are social excluded and have lived experience of homelessness. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing Brent-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.
About you
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Experience of developing and implementing volunteer programmes.
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Experience of working with socially isolated and excluded groups.
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Awareness of psychologically informed approaches.
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Person-centred, sensitive, and empathetic to the needs of members.
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A track record of successful partnership working.
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Flexible and adaptable to change.
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A strong team player, able to use own initiative and reflect on own practice.
If you’re interested learning more about this role, we invite you to attend an open evening on Tuesday 1 October from 5.30 – 7.30pm at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 6 October 2024 at 23:55
Interview date and location: Wednesday 16 October 2024 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential. We work with NHS, academia and community organisations.
An exciting support role has become available in Maudsley Charity’s Grant Programmes team.
Are you looking for a new challenge, a place you’ll be valued, and a team you can make an impact on to achieve common goals? Can you communicate effectively and work with a senior team and senior external stakeholders?
We’re looking for a Team Support Officer and PA to provide PA support to our Director of Programmes and provide administrative support to the Programmes team’s delivery of work. The ideal candidate will share our values, have excellent attention to detail, a strong sense of initiative and an approachable manner.
Maudsley Charity – Team Support Officer and PA
Location: Denmark Hill, London (and home working)
Salary: £33,000 per annum, plus excellent benefits
Contract: Permanent
Our small, ambitious team works in a collaborative and supportive way. A big focus of the role is prioritisation and planning, so you’ll support the Director of Programmes, Head of Impact & Effectiveness and wider team to prioritise, forward plan, manage diaries and prepare for meetings. This is a great role for someone wanting to develop their administrative experience and exposure to board and executive level working. You will have responsibility for supporting a Trustee level grant making committee. You’ll get exposure to the strategic overview of the Charity and insight into managing teams, grant-making and charity operations. You’ll quickly see the impact you can make within the team to improve our effectiveness and ways of working; and what we’re working to achieve as a charity.
Maudsley Charity works primarily with South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology and Neuroscience, King’s College London, as well as a range of voluntary and community organisations to fund ideas, big and small, that drive service improvement and support people who experience mental illness.
The Charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham and Southwark), but the work we fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community. The Charity is committed to ongoing development and learning about how to make an impact. Find out more about our change model that underpins our way of working.
We are based in our vibrant offices in the Ortus Centre, Denmark Hill; a great place to work and hold events. We offer a friendly working culture, with the following benefits for our staff (just to name a few):
- Hybrid working, 2-3 days spent with the team at Ortus/onsite each week and 2-3 days at home/offsite.
- 25 days annual leave, with a further one day after 3 years’ service and a further one day after 5 years’ service. Plus, additional non-working office closure days over the Christmas period.
- Pension scheme with up to 6% employer contribution, subject to a minimum 3% employee contribution.
Maudsley Charity is an equal opportunities employer and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness.
Speak to Harris Hill about joining our ‘Ask Us Anything’ webinar to really “ask us anything” about the role and understand our values.
How to apply
Maudsley Charity removes bias from the recruitment process to ensure fairness. This is done by initially asking interested applicants to answer four competency-based questions – these will be anonymously scored by the panel. You’ll still need a CV to have productive conversations with the Harris Hill Consultant, but CVs will only be reviewed by the Charity if you are invited to interview.
Ask Us Anything webinar: Friday 27th September 12-1pm
Closing date for applications: Friday 4th October 5pm
Recruitment exercise (carried out online): Thursday 17th or Friday 18th October (c.40 minutes)
Interview (face-to-face in Ortus): Friday 25th October (c.45 minutes)
If you would like to receive further information and discuss this role, please contact Emma Stone at Harris Hill via the apply button.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Research and Policy Officer to work on a full-time basis, 37 hours per week; alternatively, we will consider part-time hours on a Job Share basis. The role is hybrid and based in Newcastle upon Tyne or within a commutable distance to our national Headquarters in the city.
A part of NEA’s Policy and Advocacy Directorate, you will work within our highly effective social research team as we focus on a decade of delivery that will ensure those on the lowest incomes and living in the least efficient homes receive the support needed to ensure their health and wellbeing are protected, but also one that guarantees a fair energy future for all.
The successful candidate will work and collaborate on the design, development and delivery of social research and evaluation projects that support the charity’s strategic aims and policy advocacy priorities. As well as undertaking mixed methods social research that foregrounds the lived experience of households, they will develop research-user and stakeholder relationships and integrate evidence-based insights from across the charity’s work programmes to influence and have impact across multiple areas of social policy and practice.
Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
What you will need to succeed
You will have demonstrable and applied experience in a social research role and hold a degree in a social science or related subject that included social research methods. You will be familiar and confident with both quantitative and qualitative methods and be highly motivated and purpose-driven, with a passion for research that leads to real-world impacts.
A compelling communicator you will be able to produce well-structured reports, and have excellent interpersonal skills, including experience of leading one-to-one and group interviews.
You will also have proven experience of analysis software, SPSS and Nvivo (or similar), and competent in the use of Microsoft Office Suite/365 applications.
You will be able to demonstrate an understanding of NEA’s mission to eradicate fuel poverty.
We are offering
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£32,641 - £37,304 per annum, Scale SO1 – SO2, Points 23-28.
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Permanent position.
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11½% non-contributory pension.
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25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
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Flexible working arrangements including the opportunity for hybrid working.
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Enhanced family friendly payments.
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Employee Assistance Programme.
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Employee benefits platform.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
No recruitment agency or advertising enquiries, please.
The closing date for applications is 12 noon on Friday 04 October 2024. Interviews will be held in the two weeks commencing 14 October 2024. Full details of this post and an application form are available on our website.
Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.
How to apply:
Apply online by clicking the link.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Supported Lodgings Coordinator
This is an exciting opportunity to join Depaul to help set up and develop a new Supported Lodgings service.
Position: Supported Lodgings Coordinator
Location: Cheshire West and Chester - (borough wide predominantly Ellesmere Port and Chester)
Contract: Permanent
Hours: Full time 37.5 hours
Salary: £24,136 Per Annum Plus Pension
Closing Date: Sunday 6th October 2024
About the Role
The Supported Lodgings Coordinator role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly.
Cheshire West Supported Lodgings service works in partnership with Cheshire West and Chester Council across the borough; so you will be responsible for the effective delivery and development of the scheme.
Your work will be underpinned by Depaul’s Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives.
Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer-term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.
Key responsibilities include:
· To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service.
· You will lead the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young Care Leavers in the homes of hosts
· Arrange all aspects of a young person’s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals.
· You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting.
· To work with young people, hosts and other agencies, to prepare them for independent living and access longer-term, appropriate accommodation using support plans.
· You will be part of a team responsible for a 24-hour on-call service
· You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented.
· You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes.
· You will proactively work in partnership with Cheshire West and Chester Council statutory teams and multiple agencies, to support the wellbeing and ongoing housing needs of young Care Leavers, working in accordance with safeguarding, data protection and information sharing protocols.
· You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.
About You
You will need to have the following skills and experience:
· Experience and an understanding of working with Care Leavers, young people experiencing homelessness, unaccompanied asylum seekers or people in crisis
· Experience in supporting young people with their support needs, working closely with other key professionals.
· Experience in writing, implementing and evaluating risk assessments
· Experience in supervising or supporting hosts or staff
· An understanding and commitment to working in an assets-based way
· Able to demonstrate a clear understanding of safeguarding requirements and procedures and follow them through to the conclusion
· High-level understanding of professional boundaries and ability to maintain them
· Effective collaborative working with a range of internal and external stakeholders.
· Ability to effectively reflect on own practices for ongoing learning and development
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialize in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and the South Coast.
You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
As HR Business Partner, you will play a strategic role, acting as a partner to the senior leadership to enable us to deliver as effectively as possible to people with ME. Many of our 35 colleagues have direct experience of ME and, as an ME organisation, we work hard to ensure that we provide reasonable adjustments and support to enable them to make the valuable contributions they do. You will work closely with the Management Team to drive this work. You will need to develop a deep understanding of the organisation and our work, build strong, effective relationships with our colleagues and bring expertise to the various HR functions and strategic business support areas.
Key Duties
People & Culture Strategy
- Work with the senior leadership to deliver the People and Culture and the Equity, Diversity and Inclusion Plans that enables the delivery of organisational goals
- Drive consistency of the implementation of the Plans
- Work with the senior leadership to review data, analyse trends, providing data-driven solutions/decisions to support cultural development. Use ongoing analysis to test the effectiveness of People and Culture interventions and processes within the organisation
- With senior leadership, manage talent and succession planning
Human Resource Management
- Provide first point of contact HR advice and support to colleagues and line managers, ensuring all instances are recorded appropriately
- Manage the compliant use of, and be first point of contact for, colleague queries on the HR IT System (currently BreatheHR)
- Support HR investigations and line managers with grievances, disciplinaries and other similar matters, recording meeting minutes and agreeing next steps.
- Liaise with the Federation of Small Businesses (FSB; provides insurance and employment legal advice) on complex HR cases that require external input, either on behalf of or alongside relevant line manager(s)
- Oversee all HR policies and procedures, being guided by relevant internal data and industry best practice, and ensuring they are regularly reviewed
- Complete all required administrative tasks for new starters and colleagues leaving the organisation
- Processing and managing of maternity, paternity, and adoption in line with policies and best practice
- Running of monthly HR reports, to include sickness auditing and dissemination of relevant data to CEO and line managers, if required
- Scope, plan and book/deliver appropriate training across the organisation and for individual employees where necessary
- Managing the recruitment lifecycle, which is to include advertising of vacancies, screening of applicants, interview diary management, referencing and document checks, onboarding coordination
- Manage and administer all changes to contractual terms and conditions with appropriate paperwork disseminated to relevant parties
- Oversee HR support for volunteers, including Trustees and Sub-Committee Lay Members
- Oversee the organisation ‘Wellbeing Weekdays’ programme (a monthly programme to support colleague contact and wellbeing)
- Support change management processes
Business Support/Compliance
- Contract management for Employee Assistance Programme
- Contract management for IT
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.
About the role
As an Engagement and Assessment Worker, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.
Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight Brent’s Coaching and Learning Teams.
About you
To be successful in this role you will have:
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Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way
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Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
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Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
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Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures
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Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
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Ability to manage a caseload, and successful relationships with external service providers and partners.
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Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 13 October 2024 at 23:55
Interview process: Competency-based interview + written answer to Case Study sent to shortlisted candidates prior to the interview.
Interview date and location: Wednesday 23 October 2024 at Crisis Skylight Brent, 1-2, Bank Buildings, High Street, NW10 4LT
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.