195

Administrator volunteer roles in croydon, surrey

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Museum of Brands, W11, London (On-site)
Unpaid role, expenses paid
Posted 3 weeks ago Apply Now
The British Deer Society, Remote
Unpaid role, expenses paid
Posted 3 weeks ago
African Development Choices, Remote
Unpaid role, expenses not paid
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Variety, the children's charity, Camden Town (Hybrid)
Unpaid role, expenses paid
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Burning Nights CRPS Support, Remote
Unpaid role, expenses paid
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Closing in 2 days
Roots Academy, Remote
Unpaid role, expenses paid
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Halifax Charity Gala Committee, Remote
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Page 6 of 13
Swanley, Kent (On-site)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.

Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.

Specific Responsibilities

  • Answer incoming calls as a first point of contact.
  • Open a referral and complete basic details about the caller, passing call to an appropriate team member.
  • Open emails and transfer information to a referral, before passing on to an appropriate team member.
  • Answering basic questions when taking a call.
  • Assisting safeguarding team with general administration.

Person Specification

We are looking for someone who will not only suit the role, but who also fits our culture. Although this role does not require the volunteer to be a Christian, Thirtyone:eight are a Christian charity. 

Essential Personal Characteristics and Qualities:

  • Honesty
  • Integrity
  • Openness
  • Collaborative
  • Solution-focused
  • Learning
  • Creative
  • Fair
  • Committed
  • Passionate

Skills, Experience and Motivation:

  • IT proficient and confident using different microsoft systems (all necessary training will be given though).
  • Thorough approach to work and a good attention to detail.
  • Ability to remain motivated during repetitive tasks.
  • Understanding of the importance of confidentiality.
  • Demonstrate an excellent level of customer service, care and empathy.

Please note that this position is not deemed to meet eligibility for an enhanced level DBS check. However, the post-holder will be expected to supply a self-declaration and a Basic Criminal Records Disclosure Certificate prior to commencement of employment as part of our Safer Recruitment Policy.

Posted by
Thirtyone:eight View profile Organisation type Registered Charity Company size 21 - 50

Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need

training.jpglightstock_104503_medium_user_43208407.jpgthirtyone_eight_260718_114808.jpggirls.png
Refreshed on: Tuesday, 25 March 2025
Closing date: 24 June 2025 at 12:21
Job ref: Safeguarding Helpline Volunteer
Tags: Administration, Christian, Child Protection, Customer support, Data Entry, Faith-Based, Helpline, Safeguarding

The client requests no contact from agencies or media sales.