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Meetings Co-Ordinator

Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer

Salary: £28,528.76 for 37.5 hours, £6086.08 pro rata

Holiday entitlement: You will be entitled to 25 days paid leave plus public holiday per annum pro rata

Closing date: 12pm, Monday 9th September 2024

Carers Voice Norfolk & Waveney aims to promote equality of opportunity and welcomes applications from diverse candidates with the right mix of experience, skills and potential.  We will collect and process the personal data you provide on this application form and any other supporting documentation you submit in order to administer the recruitment procedure for the above role. Further information is available upon request.

Introduction to Carers Voice Norfolk & Waveney

Carers Voice Norfolk & Waveney is a user-led charity providing the independent voice of Carers in the way their services are designed, developed and delivered. Its vision is to ensure that unpaid Carers throughout Norfolk & Waveney are valued, recognised, and supported with equal access to a good quality of life that is not prejudiced by their caring role.

The guiding principle that informs our work is expressed in the organisational mission statement:

‘To improve the health and wellbeing of all Carers in Norfolk & Waveney; through partnership working we will ensure that the voice of Carers is heard and listened to, enabling support and services to be designed and delivered that reflect Carers’ needs and interests’.

Carers Voice Norfolk & Waveney facilitates a countywide strategic partnership group and five locality network groups, all of which meet quarterly. CVN&W has a membership of over 2000 Carers and a reach extending to over 100 Carer groups countywide. The organisation is led by a board of trustees, all of whom have lived experience of caring, and who delegate day-to-day management to the Chief Officer who is supported by the Carers Voice Co-Production and Project Officer and the Membership & Administration Officer.

Carers Voice Norfolk & Waveney works in partnership with the Norfolk and Waveney Integrated Care Board which provides the health and social care for Norfolk and Waveney together with statutory and voluntary organisations. We work closely with Norfolk County Council and the commissioned countywide support service for Carers, Carers Matter Norfolk.

Coproduction is central to everything we do at Carers Voice. Carers are ‘experts’ through their lived experience and Carers Voice works to ensure Carers are able to influence change regarding the services, policies and decisions that affect them and the people they care for. Coproduction is an equal relationship between people who use services and people responsible for services. Decision making is shared in planning, design, delivery and monitoring.

The role will be carried out mainly in weekday office hours and can be flexible to suit the right person. Very occasional evening and weekend work will be required. The role will predominantly involve working from home. Equipment such as mobile phone and laptop, will be supplied. We are looking at the potential of arranging in person meetings which would require some travel within Norfolk & Waveney. A mileage allowance will be paid.

Job Description

Job Title: Meetings Co-Ordinator

Company: Carers Voice Norfolk & Waveney

Reporting to: Carers Voice Norfolk and Waveney Chief Officer

Accountable to: Carers Voice Norfolk and Waveney

Location: Working from home with some flexibility for face to face meetings

Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer

Main purpose of the role:

We are looking for a Meetings Co-ordinator to join our team.

Are you a great communicator, with first-class organisational skills, and experience of co-ordinating meetings?

Do you have excellent communication and interpersonal skills, with the ability to establish rapport, empathise and build trust with Carers from diverse backgrounds.

The Meetings Co-ordinator will lead the co-ordination and development of the five Local Carer Involvement Meetings and be responsible for facilitating/ chairing these meetings.  These meetings are an opportunity for Carers to share their experiences and to come together with practitioners to co-produce solutions to gaps in support. The role involves supporting a network of unpaid Carers in Norfolk & Waveney. You will be helping Carers to have a say on issues that matter to them; strengthening the ‘Carers Voice.’ You will play a key role in outreach, engagement and advocacy, to ensure that Carers Voices are heard.

Main Relationships:

The role will maintain effective connections with: Carers and Past Carers (individuals and groups), Co-production & Project Officer, Membership & Administration Officer, Adult Social Services Operational Business Lead and integrated health and care practitioners, service providers and user-led groups and VCSE organisations and statutory bodies such as Healthwatch Norfolk.

Tasks:

1. Networks / Community Development

1. Lead (operationally) the coordination and development of five Local Carer Involvement Meetings to give Carers a space to share their voice in the design, delivery and evaluation of services and support which affect them, ensuring Carers feel heard and supported.

2. Chair the five Local Carer Involvement Meetings quarterly, providing organisational and facilitation support, including aspects of administration (setting and distributing notes, agendas and documentation and taking forward and reporting back on actions). Minute taking will be provided by another member of staff whenever possible.

3. Develop the membership of Locality Networks to ensure good representation from Carers, Carer peer support groups, practitioners, service managers and commissioners.

4. Building networks between local services and Carers. Collaborate with internal and external stakeholders, including healthcare professionals, social services agencies, and community organisations.

5.  Provide a quarterly report on the Local Carer Involvement Meetings to the County Wide Partnership Board and wider Integrated Care System

2. Communications & Engagement

6. Build and grow Local Carer Involvement Meetings and the Carers Voice membership

7. Support communications and promotion of the Carer Involvement Meetings and involvement opportunities locally, regionally and nationally

8. Attend events to promote Carers Voice Norfolk and Waveney and the Carers Identity Passport, signposting to support for Carers and reaching hidden and/ or Carers who are not engaged in services 

3. Participation

9. Support Carers to be involved in co-production activities and opportunities. 

10. Facilitate Carers to have a say in the design, delivery and evaluation of services that support Carers and those they care for through Local Carer Involvement Meetings and other services and forms of support as appropriate.

11. Support with identifying local, regional and national involvement opportunities (e.g. consultations, workshops and co-production activities), feeding information through the Local Carer involvement Meetings and Carers Voice membership, providing Carers the opportunity to have their voice heard.

4. Volunteer Recruitment and Management

12. Support the ongoing development of a ‘Carers Ambassadors’ programme. Carers Ambassadors are volunteers within Carers Voice who have personal lived experience of caring. They are members of Carers Voice Norfolk & Waveney and regularly contribute to the development and design of services used by Carers within health and social care. Their experience means they are linked in and familiar with services for Carers across the County.

5.  Other

13. Proactively work with other team members to ensure co-production is embedded in all the work Carers Voice undertakes.

14. Deputise for other members of staff as required and briefed.

15. Contribute to the ongoing monitoring, evaluation, and review of the support for Carers within Norfolk and Waveney

16. Help to capture and publicise Carers Stories to raise awareness of Carers

17. Develop ways to involve and engage Carers with activities happening in the wider health and social care sector so that co-production takes place.

All Carers Voice Norfolk and Waveney post holders are responsible for:

18. Working to the policies and procedures of Carers Voice Norfolk & Waveney

19. Promoting equal opportunities and respecting diversity within all aspects of their work

20. Complying with Health and Safety Regulations

21. Carrying out additional duties where appropriate which may be allocated from time to time by the Chief Officer / line manager.

Person Specification:

Experience and Qualifications:
Essential

Chairing and facilitating meetings, workshops or groups sessions and reporting back on actions progress

Coordinating and networking with local organisations and practitioners

Database management (Mailchimp, Excel, or similar)
Handling confidential and sensitive information (Data Protection Act 2018 & GDPR compliance)

Desirable

Educated to degree level or equivalent

Experience of using social media for promotion and to build networks

Volunteering/ working with Carers/ people who use services/ lived experience of Caring

Meeting/ Events promotion

Knowledge & Skills:

Essential

Excellent communication and interpersonal skills -written and verbal

IT Literate: use of Mailchimp/ Smart Survey, (Microsoft Office Suite)

Ability to work under pressure, prioritising and managing conflicting workloads

Desirable

Knowledge of the health and social care system locally and nationally / issues affecting Carers and the people they care for and organisations who offer support.

Creating professional social media content

Copy writing (creating accurate content tailored to target audiences, print and online)

Experience with wellness and holistic approaches

Understanding of barriers to wellbeing, including but not limited to mental health challenges, socio-economic challenges, and life transitions.

Attributes:

Essential

Reliable, professional with an empathetic approach

able to work as part of a team

Diplomacy: able to handle sensitive and confidential information

Self-motivated: ability to work independently and show initiative

Time management and ability to prioritise workload

Other requirements:

Occasional work during evenings and/or weekend (attending events)

Ability to travel throughout Norfolk & Waveney

Desirable:

Current driving licence and use of a car

• Salary: £28,088 per annum, pro rata, subject to deductions for tax and national insurance contributions as required by law.
• Hours: Full time, 5 days, equivalent to 37.5 hours per week. This may be flexible. There is also the option to work part time at 0.8 FTE (30 hours per week).
• Location: FLEX office, Vauxhall, London – Flexible hybrid working with a mixture of in person and home/office working.
• Pension: 4%, incremental pension contributions.
• Contract: 2 years, fixed term (with possibilities of extension subject to funding)

In this role, you will support FLEX’s policy and advocacy work to secure access to rights for all workers in the UK and prevent labour exploitation. As well as work delivered directly by FLEX our policy strategy includes  work through coalitions such as the Labour Exploitation Advisory Group (LEAG) and the Taskforce on Survivors of Trafficking in Immigration Detention, two networks made of expert organisations directly supporting people who have experienced or are at risk of exploitation.

This role requires someone with real passion and commitment to FLEX’s work to end labour exploitation and our values of Respect, Courage, Integrity, Justice and Accountability as we work to challenge and positively transform policies, attitudes and practices that drive labour exploitation. 

About the role:

This role involves making sure we deliver a specialist quality service to clients who are eligible for the pensions guidance service across the South West area. This covers Bournemouth, Taunton, and their surrounding areas, including Isle of Wight and Devon and Cornwall (including Isles of Scilly).

You will be responsible for ensuring the partnership runs well and that all appointments are available and filled. You will line manage the Guider Specialists and Administrators on the project, ensuring they receive a people-focused and compassionate experience at work. 

The partnership is Citizens Advice Plymouth, Cornwall, Taunton and Bournemouth.

We anticipate this role to start in October 2024, with interviews the week commencing 9th September 2024.

Who we are looking for:

You will be an experienced line manager who thrives on working with a diverse range of people and be open-minded, approachable, and non-judgmental. You will take an empathetic and compassionate approach to your team, while also being able to challenge effectively to provide the best possible service for our clients. You’ll have a good understanding of mental health, how this affects people, and how you can support people experiencing poor mental health effectively. You will have good critical thinking skills, with the ability to identify and unpick issues. 

You will have the ability to manage and support others during times of crisis, be resilient and able to manage difficult and emotional conversations well. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with a non-judgmental approach. 

You will be able to deliver Pension Wise Guider appointments – providing face to face pension and retirement information and guidance to members of the public, in line with the defined Pension Wise service, and help clients to understand the full implication of their pension choices.

You will be able to competently use a range of Office 365 programmes and pull accurate reports. You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.  

Work base: This role will have a hybrid contract, with a minimum of 5 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office at short notice if required. If you are not based in the Plymouth area, but would like to be considered for this role, please contact us to discuss possible options with regards to the hybrid contract.

Hours: The role is 22.5 hours a week (9-5 Monday-Wednesday) on a permanent basis. We are happy to discuss flexible working arrangements with prospective applicants.

Start Date: We anticipate this role to start in October 2024, with interviews the week commencing 9th September 2024.

Closing Date: 4th September 2024 at 9:00am

For further information and to apply, please click on the apply button to be taken to our vacancy page

About Citizens Advice Plymouth:

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales.

Our main purpose is to deliver quality advice and information.

We can all face problems that seem complicated and intimidating. At Citizens Advice Plymouth, we believe that no one should have to face these problems without good quality, independent advice.

Benefits (subject to eligibilty) include:

• 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
• Long term service leave – up to 5 additional days (pro rata)
• Employee assistance programme.
• Heathcare plan which includes money back on prescription charges etc.
• Group stakeholder pension scheme
• Cycle to work scheme
• Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
• Learning & development – training and development with access to a wide range of online courses to develop your skills.
• Death in Service cover (2 x annual salary)

The Role 

An exciting opportunity has arisen for a Training Manager to join an established and well-regarded Gloucestershire disability charity to lead on the delivery of peer led Abuse Awareness, Self-Advocacy and Enablement Training for adults in Gloucestershire with learning disabilities.

Training is delivered through both individual and group training sessions across the county. 

By enabling and empowering Individuals to make decisions and act, the training will support people with a learning disability to develop the skills they need to ensure they are able to safeguard themselves from harm, contribute towards more independent living, and maintain and/or improve their health and wellbeing. 

About You 

You will be a highly motivated and engaging professional, with knowledge and experience in delivering and evaluating the effectiveness of training sessions, as well as guaranteeing the quality of delivery by the wider training team. This is an exciting opportunity for someone who has an interest in, knowledge and understanding of the daily challenges faced by adults with a learning disability.

The successful candidate will have a background in training or delivering in an academic environment. Direct experience of working with people with a learning disability is strongly preferred.

To be successful, you will have strong facilitation and communication skills, and the ability to engage with a diverse range of stakeholders. A proven ability to work collaboratively, flexibly, and virtually, is essential. 

Experience delivering programmes related to diversity and inclusion would be beneficial, in addition to a thorough understanding of safeguarding. 

The post is currently funded by Gloucestershire County Council.  

What you will be doing: 

• Leading a team to deliver our full range of bespoke training to adults with learning disabilities in Gloucestershire.

• Delivering the Building Circles Training to professionals and peers.

• Providing direction and prioritisation of course content in line with the Service Specification to meet the needs of those referred to the service.

• Working with the trainers and training administrator to recruit and train a team of co-trainers. 

• Ensuring all training is outcome driven and measured against key performance indicators. 

• Ensuring impact is measured and reported on to our Service Contract Managers, CEO and Board of Trustees 

• Closely collaborating with a wide range of stakeholders and service providers to ensure timely intervention and support for referred individuals and groups

Duties include: 

Delivery of training to individuals and groups with a learning disability across Gloucestershire. 

Delivery of training to professionals/social workers/teaching staff across Gloucestershire

Staff training to colleagues as required

Building relationships with providers to sustain training year on year 

Recruit and line manage a team of Experts by Experience, providing them with appropriate CPD and ongoing support. 

Ensuring information shared online, social media and on our website is accurate and up to date. 

Delivery of presentations to stakeholders to raise awareness of training. 

Keeping up to date with changes in the law which are communicated via our training.

Collecting, collating, and analysing feedback from sessions in line with the Service Specification. 

Ensuring all feedback and impact data is up to date for reports to Service Contract Managers, Trustees, CEO

Management, including regular supervision sessions, for trainers and co-trainers

Responsible for accurate documentation of all disclosures and safeguarding concerns

Assist CEO with bid writing for training projects

Other duties  

Attendance at Building Circles events

Assisting with other responsibilities and workshops when required 

Key essential criteria 

Experience of working with people with learning disabilities and intellectual impairment. 

Team management skills, ideally with a background in learning and development. 

Current knowledge of effective learning and optimal environments for learning. 

Excellent written communication skills with the ability to engage a wide range of audiences. 

Excellent people skills and the ability to build constructive relationships with a wide range of people. 

A compassionate, flexible and values led individual. 

A full clean driving licence with own means of transportation. 

Why you should work for Building Circles: 

Building Circles (Registered Charity No 117838) was established in 2006 with the overarching aim of reducing social isolation and loneliness in adults with learning disabilities in Gloucestershire.

The guiding focus of our work is: 

• Connecting people with learning disabilities to volunteers with shared interest to expand their friendship circles and to enjoy mainstream cultural activities. 

• Training and upskilling people with learning disabilities to understand how to stay safe in their community and online, how to have a voice and advocate for themselves and be more in control of their own health and wellbeing. 

• Supporting people with learning disabilities to access areas of personal interest to them with people other than family members and paid staff 

Vacancy Reference Number:

EVAM/FR/UK-R2

Position Title:

Events & Volunteer Assistant Manager

Department:

UK Events and Volunteers

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£28,000-£33,000 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 24th September 2024

• Strong Applicants will be contacted sooner, ahead of the closing date - DO NOT DELAY SUBMITTING YOUR APPLICATION!

Approx. Interview & Role Commencement Date(s):

• Interviews: As and when strong candidates identified

• Start: ASAP thereafter

Note:

Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands is an international aid agency and NGO dedicated to providing humanitarian assistance, sustainable development, and education to communities in need worldwide. With a presence in over 40 countries, we strive to alleviate poverty, empower marginalised individuals, and respond to emergency situations with compassion and expertise. 

Role Overview:

We are excited to offer an opportunity to join our dynamic Events Team as an Events Assistant Manager. The Postholder will play a crucial part in maximizing funding and donations through various channels, including events, volunteers, individual donors, donor groups, trusts, and foundations. We seek a creative and experienced individual who can assist in organising exceptional events throughout the year while contributing innovative ideas and strategies to support the long-term income growth of the Events department. If you are passionate about making a tangible difference in the lives of the poor and needy by raising funds for projects like building large water wells, Masjids, and supporting livelihoods, food, and health initiatives, we look forward to hearing from you immediately.

Main Responsibilities:

• Assist the Head of Events in daily operations and event planning.

• Collaborate with the Head of Events department to develop and implement new event strategies.

• Work alongside the Head of Events to source new and exciting suppliers for the events.

• Manage multiple projects, including financial reporting and maintaining key relationships to meet deadlines.

• Work closely with the Events team to ensure the successful execution of events and effectively engage with volunteers.

• Provide support to the manager in team training and team development.

• Providing a first point of contact during live events.

• Overseeing staff welfare within the team.

• Responding to all enquiries in a timely, confident & professional manner, taking every opportunity to connect and identify fundraising event opportunities.

• Ad hoc duties as and when required (some out-of-hours work may be expected).

Essential: Ideal Candidate will:

• Be educated to degree level or higher.

• Possess excellent communication and presentation skills.

• Be self-reliant with strong writing abilities.

• Be honest and willing to travel to meet with volunteers and work flexible hours.

• Be proficient in IT, with strong working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

• Be adequately experienced in planning, advertising and executing successful events.

• Possess suitable administrative experience within a professional environment (internal communication, reporting, documenting; demonstrate exceptional writing, editing, and speaking skills).

• Be well versed in different fundraising requirements and strategies.

• Suitably experienced in strategic marketing and advertising.

• Possess a flexible approach to tasks and responsibilities.

• Possess a high level of motivation social skills

Desirable:

• Prior experience in event operations management, preferably in a fundraising or Islamic charity capacity.

• Experience with task management software.

• A basic understanding of Islamic values and Muslim practices.

• An awareness of Health and Safety values.

• Full licence and access to a car to drive to meet with community leaders, partners potential event venues and collaborators.

• Multilingual Skills

This role at Muslim Hands is dynamic and varied, perfect for someone who excels at multitasking and managing multiple events simultaneously. We seek a creative individual who consistently upholds high standards in their work. You must be highly organised, detail-oriented, and genuinely passionate about fundraising and event management. At Muslim Hands, we prioritise building long-lasting relationships with our partners and collaborating with them to make a significant humanitarian impact through meaningful national and international fundraising projects by being united for the needy.

Deadline for applications is 24th September 2024 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

The PR and Media Officer is responsible for developing and delivering PR activities to ensure effective communication with stakeholders, media and the public. A primary objective is to establish and raise the profile of KCLSU across media – trade, local and national. 

Working in a small team, the successful candidate will play a key role in delivering successful media campaigns and daily management of media enquiries, always in line with KCLSU's strategic objectives.

Key responsibilities include:

1. Raise KCLSU's profile, creating an understanding among key audiences by presenting the Student Union's core messages and services in specialist and mainstream print, broadcast, online and digital media.
2. Develop strong relationships with journalists/press agencies in both mainstream and Higher Education media.
3. Work with student officers and colleagues to achieve high-quality media coverage and public awareness for issues of importance to KCLSU.
4. Support and deliver PR and Media campaigns which align with KCLSU strategy.
5. Collaborate with student newspaper ROAR to promote upcoming events and other relevant KCLSU news.
6. Explore fundraising opportunities through media coverage.
7. Assist the communications team in written and verbal communications.
8. Monitor KCLSU's PR activities with periodic reports to the line manager and Head of Communications and Digital.

Person Specification

As PR & Media Officer, the role holder should be an organised and cool-tempered professional who is able to handle a crisis. They will have a creative mind and excellent communications skills, with experience in public speaking and project management.

The successful candidate will hold the following personal and professional attributes:

1. Excellent interpersonal, verbal and written communication skills.
2. Confidence to network and work collaboratively.
3. Strong organisational skills with an ability to think and plan strategically.
4. Excellent time management skills and ability to juggle competing work priorities while under pressure.
5. Enthusiam to work in the education sector with a young and energetic team.
6. Awareness and interest to learn more about the HE sector.
7. Flair, energy and adaptability.

This position also requires a candidate with a degree in Communications, PR, Journalism or any other subject relevant to the job requirements.

Benefits of Working for KCLSU:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
• Discounts and Venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility: To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union
• Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
• Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure.
• Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. 

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

Anna Freud is in an exciting stage of delivery of its 5-year strategy, this includes bringing together different parts of the organisation in a collaborative effort to create and implement a Digital Academy. 

The Head of Digital Learning (internally known as EdTech Lead) will be a new and pivotal role that will support with the successful implementation of the Digital Academy. This role will sit within the Education and Training Division of Anna Freud but they will entail working closely with senior colleagues from across Anna Freud including the Education and Training Division Leadership team, Closing the Gap Acceleration (CtGA) team and the different Heads of departments. Externally they will liaise with external tech organisations to support procurement of new platforms and they will conduct market research to assess the market, target audience and consumer demand for the various services that might be offered through the Digital Academy.

The successful candidate will join a fast-paced, growing and successful team. They will need to be an experienced professional within the field of educational technology, with a good grasp of learning design and virtual learning platforms, as well as experience of commissioning/procuring digital platforms and a demonstrable ability to undertake market research within both home and international markets. An understanding of working in the charity sector and/or within an education and training environment would be helpful. Experience of undertaking projects centered around children, young people and families, mental health or other health-related/science subjects would be welcomed.

Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract duration
Fixed-term (two years in the first instance but with scope to extend)

Closing date for applications
Midday (12pm), Friday 20 September 2024
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview
Shortlisted applicants will be notified no later than Thursday 26 September 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews
Interviews will be held on Thursday 3 October 2024.

How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development initiatives and assistive equipment services to people in Bristol who are Deaf, deafened, or hard of hearing. Our mission statement includes, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. This is an exciting opportunity to join a growing team at CfD. This new outreach role will support the delivery of our community development work.

We welcome applications from people who understand the Deaf Community and the needs of hard of hearing people of all ages. You will be enthusiastic and passionate about Deaf and hard of hearing issues. You will be an outstanding communicator who believes in people organising themselves and who wants to support Deaf and hard of hearing people to set up activities, and to connect with their communities. You will be enthusiastic about working towards making Bristol a city that is more inclusive of Deaf and hard of hearing people.

Summary of duties:

Our Community Outreach Worker will support the delivery of our new community development project: Connecting People into Communities, funded by Bristol City Council.

The role will include:

• Establishing drop-in sessions throughout Bristol for Deaf and hard of hearing people as a first contact point.

• Signposting/referring individuals to appropriate services and offering support with connecting people into communities – including the Deaf Community, hard of hearing peer support, and local community hubs.

• Providing information on activities and events occurring across Bristol and local hubs.

• Finding out what hard of hearing people in Bristol would like to see CfD offering.

• Strengthening our relationship with community organisations and other community based services, including those who support people from minority ethnic groups.

• Exploring how we can extend our work to reach more Deaf and hard of hearing people aged under 50.

• Developing content for our website so that it becomes a resource for organisations who want to improve their inclusion of Deaf and hard of hearing people.

The post holder will be a part of CfD’s Communities Team and will be expected to support the work of our other community projects i.e. our Deaf People Together and Community Hub projects. The post holder will be based at The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ.

The main responsibilities are to:

• To support the delivery of the Connecting People to Communities project so that it meets its aims by:

- Increasing our contact with organisations and hubs that work with minority ethnic groups throughout Bristol, particularly with those who support older people, and with organisations based in areas of deprivation.

- Working with community hubs (e.g. community centres, libraries etc) to provide regular CfD “drop-ins” – primarily as a first contact point and to alleviate isolation and loneliness.

- Signposting and referring individuals to appropriate services, and supporting individuals with connecting to communities.

- Providing advice and guidance to community hubs on how to make their venues, events and activities accessible to and inclusive of Deaf and hard of hearing people.

- Providing information on activities and events for Deaf and hard of hearing people across Bristol and local hubs.

- Finding out what hard of hearing people in Bristol would like to see CfD offering and what support they need.

• To support the work of our Communities Team by:

- Helping to run events so that local Deaf and hard of hearing people and communities have their say about how services are developed.

- Planning and attending project events e.g. coffee mornings, workshops etc.

- Developing positive relationships between service providers and Deaf and hard of hearing people, and advising providers on how to improve their services to become more accessible and inclusive.

- Supporting the Community Development Officer with collecting project monitoring and evaluation data e.g. equality monitoring data, case studies on the experiences of Deaf and hard of hearing people, and recording information on the database.

- Supporting the Community Development Officer with publicising our Small Community Grants scheme, and supporting existing groups with organising their events/activities.

- Working with the Community Development Officer to set up and facilitate Deaf-led advisory group(s).

• To provide content from project activities for CfD’s website and social media, such as information about activities and events.

• Be part of the team representing CfD at local events and exhibitions.

• Be flexible in your working hours. You may be asked to represent the project at meetings/events outside core working hours, or to complete any other duties that may be reasonably required for the performance of this position.

General

• Attend conferences, training, and other staff development opportunities.

• Develop an agreed personal training plan and carry this out using internal and external training as required.

• Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

• Act as an ambassador for CfD, promoting a positive and professional image and attitude at all times.

• Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

• Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

• Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a full-time position of 37.5 hours a week. CfD’s core hours are 10am – 4pm. Occasional evening and weekend work will be required.

2. Contract until January 31st 2026, with possibility of an extension subject to further funding.

3. Salary £22,000 - £27,000 a year.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

Person specification

The successful candidate will be an excellent communicator, with good knowledge and empathy of the experience of Deaf and hard of hearing people. You will also have a pro active approach and be committed to helping and supporting others.

Essential skills and competencies:

• Ability to work on own initiative and as part of a team.

• Able to anticipate problems and develop solutions.

• Excellent organisational and time-management skills.

• A positive attitude toward Deaf and hard of hearing people with an understanding of the barriers they face in their lives.

• Excellent interpersonal skills and confidence in communicating with Deaf British Sign Language (BSL) users and hard of hearing people. This may be direct communication or through a BSL interpreter or speech-to-text operator.

• Experience of supporting or working with groups of people, either as part of paid work or as a volunteer.

• Experience of consulting with individuals and communities or groups.

• Good influencing and negotiating skills so that you can persuade people to make their services more inclusive of deaf people.

• An understanding of the importance of evaluating the impact of project work

• Good attention to detail.

• Good working knowledge of Microsoft Office and associated software, including Excel, Word, and Outlook.

• Ability to travel round Bristol as this role will require traveling to and from multiple places.

Desirable skills, knowledge and experience:

• Personal experience of hearing loss.

• Good working knowledge and use of simple databases or CRMs (e.g. Charity Log). (CfD will provide training on Charity Log.)

• Knowledge of British Sign Language (CfD will provide training for the successful candidate if they do not have BSL skills).

• Experience working, paid or unpaid, in or with communities, the disability sector or in the third sector.

• An understanding of how you evaluate project work

• Experience of organising small scale events.

• Experience of delivering Deaf Awareness or Equality training.

• Experience of writing content for social media or websites using Plain English e.g. information about events.

Things we expect all staff to support us with:

• Actively seek out opportunities for development and income generation.

• Read, understand and follow CfD’s policies and procedures.

• Stay up to date with key developments in your specialist area.

• Be willing to occasionally work evenings and weekends.

• Participate in team-meetings and development days.

• Be willing to travel across Bristol and occasionally further afield.

• Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

- 25 days a year plus Bank Holidays (pro-rata if part-time)

• Employee pension contributions

• A flexible working policy

- Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

We are looking for a highly motivated individual for the role of Lead Youth and Sport Activity Worker who understands and believes in the value that youth work, sport and positive activities can add to people and their communities.

You will play a crucial role in the implementation of Active Communities Network’s (ACN) delivery strategy. The central focus of the role includes co-ordinating and delivering a diverse range of youth projects which use sport and positive activities to engage young people. The projects work with children, young people, and young adults across Southwark and Lambeth.

The successful applicant will have key responsibilities around programme development and face to face delivery with children, young people and young adults whilst ensuring they are engaged in projects that are developmental, innovative and meaningful.

DUTIES AND ACCOUNTABILITIES

• Develop relationships and communication channels with young people.
• Co-ordinate and deliver sports and positive activity-based youth sessions including programme planning, monitoring, and ensuring they are delivered to the highest standard.
• Deliver sessions/workshops aimed at improving young people's knowledge and understanding of relevant issues.
• Supervise a team of sessional coaches and volunteers ensuring all sessions are staffed appropriately and staff are supported to deliver needs led sessions.
• Effectively monitor and evaluate activities, sessions and projects using technology platforms to maintain accurate records and produce timely reports.
• Develop and deliver community projects.
• Promote and encourage empowerment within all sessions.
• Promote and publicise the project to the community.
• Ensure the maintenance of internal electronic and hard copy information systems that record relevant outcomes and support the requirements of funders and partners.
• Ensure compliance with ACN policies in relation to safe-guarding, health and safety, equal opportunities, and working with volunteers and young people.
• Carry out all administrative tasks relating to delivery including provision of paperwork, monitoring and filing debriefs, reviewing and authorising timesheets as well as ensuring the ACN System is updated consistently and in a timely manner.
• To work with partners to identify and promote volunteering and development opportunities for participants and external volunteers and record progress of these developments. A culture of volunteering and project support should be encouraged with all participants.

Charity Shop Manager
Skipton, North Yorkshire

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Shop Manager you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire. Reporting to the Retail Area Manager, you will portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire. 

Specifically, you will:

· Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.

· Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.

· Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.

· Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

· Have line manager responsibility for assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.

· Ensure accurate accounting and handling of assets (items donated and money received).

· Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.

· Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.

· Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

· To be ideally educated to A-level or equivalent.

· To have experience of managing people/volunteers including recruitment and development.

· To have previous retail experience in charity sector or commercial sector is desirable.

· To have experience of meeting and exceeding targets within a retail environment.

· To be highly organised with good time management skills.

· To have excellent communication and interpersonal skills.

· To have the ability or willingness to travel occasionally across the Yorkshire region for training and team meetings.

· To have a willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

o A check on your employment history, by seeking references that cover your previous 5 years of employment and verifying any employment gaps of over 28 days

o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

o A check on your highest educational achievement(s)

o A check on your professional qualification(s)

· To undertake a DBS check at the level relevant to your role.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 2nd September 2024. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Engagement Officer

Location:  Bolton & Bury
Contract:  Permanent,  Part time
Salary: £23,513 per annum full time. £10,032 pro-rata for 16 hours worked
Hours : 16 hours per week

Are you a dynamic communicator with a knack for engaging and inspiring others?

At Voices for Choices CIC, we exist to ensure that every person, their family and their baby get the positive birthing experience they deserve. 

Maternity & Neonatal Voices Partnerships Manchester is an NHS working group fuelled by dedication and compassion. We are a collective, united team of passionate individuals who are committed to going beyond traditional boundaries and amplifying the voices of our community.

We have an exciting opportunity for an Engagement Officer to join our team. In this role, you will develop and implement outreach plans that reflect the ethnic diversity of the local population. You will organise local engagement activities, attend community events and create engaging activities for multiple people involved  You will collect and record feedback from parents in hospital and community settings, utilising social media and focus groups to enhance community engagement.

Our  Engagement Officer will recruit and coordinate a team of volunteers to support engagement activities,  assist with events/projects and complete administrative tasks. They will collaborate with the MNVP Lead and Family Empowerment Project Manager on various projects.

This role would suit a person who is a natural communicator with excellent time management skills who thrives on building and maintaining strong relationships.

Key Responsibilities

• Develop and put in place outreach plans targeting diverse local populations, including seldom-heard and at-risk groups.
• Empathetically collect and record feedback from a diverse range of parents in hospital and community settings.
• Use social media and focus groups to gather community feedback and enhance engagement.
• Build and maintain relationships with community groups and organisations to support broader projects
• Represent our organisation positively at events and provide clear information.
• Prepare reports and analyse feedback to inform our work and improve services.
• Recruit and coordinate a team of volunteers to assist with engagement activities.
• Liaise with the  Patient Advocacy Lead (Maternity) and Family Empowerment Project Manager providing assistance with events, projects, and administrative tasks as needed.

Our ideal candidate will have 

• Full driving license and access to your own transport.
• Some knowledge of maternity/neonatal services.
• Strong communication skills both written and verbal.
• Ability to adapt and thrive in a busy environment
• Strong organisation skills.

Apply now for the chance to join our team!

Please note that this vacancy is available in the following areas: Bolton & Bury, Wigan & Salford, Oldham & Rochdale, Stockport & Tameside, and Manchester & Trafford.

Closing date 19-09-2024

REF-216 493

Summary

• Service Desk: This team are the first point of contact for anybody needing our support. They receive, record, respond and resolve approximately 12,000 enquiries a year.
• Infrastructure: This team manages the NCIs' physical and virtual technology infrastructure Also manages against Cyber Security threats and protection. We are Cyber Essentials PLUS certified having undergone an external audit of our Cyber protection processes.
• Business Change: This team support the specification and delivery of the NCIs' IT-enabled projects portfolio.
• Procurement Management: This team manages the NCIs technology contracts portfolio and oversees IT procurement procedures and processes.
  

• Operate as the first point of contact for NCl's users to investigate and resolve 1st / 2nd line technical incidents to agreed service levels and to provide technical advice and support.
• Provide a high level of customer service via direct phone and email support, including remote support and ensure service level agreements are consistently met.
• Actively own, manage, monitor, troubleshoot and resolve queries and incidents reported to the service desk and prioritise, resolve, or correctly refer to the relevant IT support teams. To provide both remote and on-site technical support to 600 network users across 3 sites and remote locations. Take ownership of requests and- incidents reported to the IT service desk.
• Provide insight on March 2024 trends.
• To provide feedback to IT colleagues on incidents, and ensure the effective delivery and provision of 1st and 2nd line technical support and resolutions.
• Ensure incidents are logged, triaged, assigned correctly, responded to and resolved within service level agreements.
• To ensure minimum disruption to users, status updates, user contact and resolutions are recorded and that effective relationships with 3rd party providers are developed.

• You are required to be in the office 5 days a week during the probation period and 3 days after successful completion of probation to support our hybrid working approach.
• Occasional travel to Lambeth Palace/Lambeth Palace Library.
• A basic DBS check will be required as part of our pre-employment checks.

• ITIL Foundation
• CompTIA A+ and N+ or equivalent
• Experience in Supporting Active Directory, Microsoft Exchange/Office 365 Administration
• Basic understanding of networking and infrastructure.

• A market rate salary of £43,219, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangements requests with locations with an expectation of just 1-2 days per week in the Church House office/base office location. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Are you looking for a role where you can use your creativity to make a meaningful difference to young people in the UK? The DofE’s brand new Public Fundraising team are responsible for Individual Giving, Legacy Marketing and Mass Participation Fundraising, and the Public Fundraising Officer will be key to ensuring its success.

By creating compelling campaigns, offering exciting event opportunities, and delivering personalised stewardship, this role will help to inspire new people to support the DofE and build even stronger relationships with our existing supporters, ensuring more young people than ever before have access to the life-changing benefits of a DofE Award. If you are passionate about making a difference and thrive in a creative environment, we would love to hear from you!

What will the position involve?

This pivotal new role is an exciting opportunity for a dynamic and creative person to make their mark on an emerging fundraising programme through:

• Creating compelling and inspiring communications to engage and retain supporters.
• Leading on the day-to-day administration of Public Fundraising Team tasks such as adding new donors to welcome journeys, adding event participant data to external race consoles, and ensuring our database is up to date with any communications or activity.
• Helping to create and refine supporter journeys, making every interaction with our charity meaningful for supporters.
• Leading on the production of our monthly donor e-newsletter, ensuring it motivates and excites our audiences.

Skills required/ What you are looking for?  

We are looking for a candidate who will relish the opportunity to support our small but ambitious team in developing sustainable new income streams from the ground up. We’re looking for someone who:

• Can write clear and engaging copy that effectively inspires and motivates supporters.
• Is enthusiastic and has a strong desire to develop within fundraising and to gain experience in several different fundraising disciplines.
• Brings a fresh perspective and enjoys brainstorming new ways to grow our Public Fundraising programme.
• Has experience in running successful marketing or fundraising campaigns (desirable).

How to apply:

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is:  9th of September 2024 at Midnight.

First round Interviews will be on: 18th of September 2024 via Teams.

Second round interviews will be on: 23rd of September 2024 in person at our London office.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references, checks covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

The geographical allowance payable on top of the pay rate, based on a staff member having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 (pro rata) per annum.

ID: 1283Fundraising Officer

Service: External Engagement

Salary: Grade 2 Point 16-19: £28,513 - £31,022 FTE including Inner London Weighting (28 hours per week = £21,577.41 - £23,476.11 per annum, pro rata)

Location: London Head Office, N1 - We typically work 2 days a week in the office. Our office space is wheelchair accessible.

Hours:  Part-time (28 – 37 hours per week) or full-time (37 hours per week). We offer flexible working arrangements - please see below for more details.

Contract type: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

As Fundraising Officer you will supporting the Individual Giving Manager in the development of all engagement with individual supporters including individual giving (acquisition and engagement), digital fundraising, in memoriam, legacy and major donors. This position will be pivotal in writing and disseminating donor communications and will help co-ordinating email marketing.

The role will be closely supported by the Individual Giving Manager, and training and coaching can be provided to enable you to take on the responsibilities of the role.

Main Responsibilities:

· Supporting Individual Giving Manager in the development of all engagement with individual supporters including individual giving (acquisition and engagement), digital fundraising, in memoriam, legacy and major donors.

· Maintaining accurate records on the CRM database, including data entry, finance reconciliation work

· Supporting in the writing and disseminating donor communications, including appeals, e-newsletters, and relevant website fundraising pages.

· Help co-ordinating email marketing, [HK1] and actively participating in planning email campaigns.

· Supporting the development and implementation of digital campaigns to acquire new donors, including social media activity, email activity and website conversion pages.

· Using the CRM to analyse and report on campaign performance.

· Providing the team with wider administrative support as required.

Main Requirements (for details check the job description and person specification):

· Strong digital skills; the ability to learn and feel comfortable with new systems including digital marketing tools and social media management tools. The post holder will work across many systems including  Salesforce, Pardot, Google Analytics and Meta Ad Manager.

· Accurate administration and strong organisational skills and an attention to detail, including IT (Microsoft Office, Google documents etc).

· Solid understanding of delivering excellent customer service (internally and externally).

· Excellent attention to detail, ensuring accuracy when reviewing, amending and analysing data

· Experience of working in a team and managing work in pressurised situations without sacrificing quality of work, attention to detail or courtesy. The ability to organise workload and meet competing priorities.

· Strong interpersonal skills; proactive, positive and creative attitude to problem solving.

· Ability to work very occasionally outside of office hours and with occasional country-wide travel.

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Complete: the Application Form and send to inbox 25 (email address located on advert document)

· Closing Date: Sunday 8th September 2024, 11pm

· To learn more about Family Action: Recruitment Pack

· To learn more about our terms & conditions: Summary Terms & Conditions of Employment

· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Anthony Grant (email address located on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process

applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.