Voluntary Volunteer Roles

Do you have 3 hours a week to provide companionship to those living with a terminal or life limiting illness, Companion volunteers provide a listening ear, emotional support and short respite for carers.

Why am I needed?
Our shops depend on a regular supply of quality donated stock.  As some shops receive more donations than others, we need drivers to move stock between our shops to ensure they are all fully stocked.

Our fantastic supporters rely on stock donations being collected from their door when they are unable to bring it to us. Here at Tenovus Cancer Care we receive donated stock in many different ways, and this includes us collecting stock from supporters at their front door and picking up collections from local business partners.  

All of this vital work needs to happen for us to raise more money to help cancer patients and their families.

What will I be doing?

Dependant on your volunteer location, duties may include but may not be limited to:

Predominantly assisting the Retail team in moving stock between shops

Taking this donated stock to shops and to the Warehouse

Delivering donation bags to homes in selected areas and collecting the full bags on an agreed day

Collecting donations at businesses where our ‘Donation Stations’ are located

Offering feedback to the Retail team on how to improve the collections service.

What skills and qualities do I need?

An enthusiasm for the work of Tenovus Cancer Care

A good level of fitness and enjoy being outside

Good communication skills to be able to respond positively with any queries from members of the pubic

Reliability, honesty and like helping as part of a team

This role would suit a proactive and outgoing person who enjoys meeting with others

The ability to drive and have a good size car or van is essential for the driving role if based at one of our shops. You will need to check with your car insurers that you are insured for business use before starting with us (this can usually be arranged at no extra cost) and your driving licence and business insurance will need to be checked before you can start.

How much time do I need to commit?

This can be discussed with the Retail team and hours are very flexible to fit around you – please note on your application how much time you can give.

What support and training will I be given?

A dedicated member of staff will be on hand to offer you advice, support and guidance in your role.

What benefits can I expect?

You’ll be making a real difference to the lives of people with cancer in your local area

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

Reasonable expenses will be reimbursed in line with organisational policy

The enjoyment of meeting new people and being part of both our Retail Team and Wales’ leading cancer charity.

Expenses can be claimed back

Where will I be based?

You’ll be based at one of our Tenovus Cancer Care shops across Wales and England, with regular travel around agreed areas. You must have access to your own vehicle.

How do I apply?

If you are aged over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help sort, value and display our book donations in our shops to help turn them into cash.

What will I be doing?

Sorting through our book donations and pricing them ready for sale

Researching interesting books online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop

Displaying the books on the shop floor ensuring books are rotated regularly to increase sales

Enlisting help from local auction houses when needed

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in books, know what to look out for with book publishing dates etc.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.

What will I be doing?

Speaking with customers, making them welcome and answering questions

Serving customers at the till

Accepting donations from the public

Putting goods on display in the shop

Maintaining high levels of shop standards, presentation and cleanliness

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Supporting the Shop Manager in carrying out shop security procedures

Promoting awareness of the charity and the services that we provide

What skills do I need?

Strong customer service skills

A really keen eye for detail

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We are looking for someone with a passion and interest of jewellery, including costume jewellery. We get lots of donated goods such as gold / silver / designer. We would need a volunteer to clean, price accordingly, possibly research and merchandise our shop floor.

What will I be doing?

Accepting donations from the public

Cleaning, researching and pricing goods

Putting goods on display in the shop

Displaying jewellery on the shop floor ensuring the items are rotated regularly to increase sales

Maintaining high levels of shop standards, presentation and cleanliness

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide

What skills do I need?

Strong customer service skills

A really keen eye for detail

Passion for Jewellery

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Do you want to make a real difference to Scope, the disability equality charity, and our income?

Do you like a variety of roles, from talking to people to sorting stock, or are you not sure what you’d like to do?

Do you have a couple of hours a week to support your local charity shop?

You might like our shop volunteer role! 

About this role 

You will be vital to the work of your local Scope shop, generating income and raising awareness of our work in your local community. You will receive all training and support you need to get involved and enjoy your time volunteering. 

Your role may include: 

• sorting and organising goods for sale
• helping to display stock and window dressing
• tidying and cleaning the shop
• welcoming and supporting customers
• using the till and taking payments
• steaming clothes so they look better for customers
• pricing and tagging new donations

When and where 

You will be in our Scope Beverley shop at 21/23 Butchers Row, Beverley, Nr Hull, HU17 0AA. We are flexible on the times you would like to volunteer. We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more.

Who we’re looking for 

We welcome anyone who is friendly and passionate about disability equality! 

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount in the shop!

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.

Skills and experience you can gain 

• teamwork
• customer service
• till operation
• organisation
• retail skills
• communication
• stock preparation and management
• health and safety
• valuable experience for your cv
• experience of a large, national disability charity

What we can offer you ​

• introduction to scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses- all volunteers are entitled to claim their travel expenses if they work a minimum of a 4 hour shift.
• adjustments to make the role accessible for you
• work experience for your cv
• a work reference
• 20% discount in your scope charity shop

Safeguarding 

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. 

Volunteering at Scope 

Scope is a disability equality charity providing practical information, emotional support and campaigning for a fairer society. 

As a shop volunteer, you’ll help raise vital funds for our work towards everyday equality for disabled people. You will make a real difference to the lives of disabled people and their families. 

Join the Oxfam community

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

About this role

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:

• Improving your communication skills in this customer-facing role
• Serving customers on the till, handling cash and card payments
• Creating a friendly shop environment to make everyone feel welcome

Volunteering that works for you

Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.

Everyone has something to offer

At Oxfam we know that everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role which works for you. 

What happens next?

After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help process our stock donations ready for the shop floor.

What will I be doing?

Accepting donations from the public

Sorting through donation bags

Hanging, ticketing and steaming stock

Cleaning and processing non-clothing stock

Maintaining high levels of stock room standards

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Promoting awareness of the charity and the services that we provide

What skills do I need?

A really keen eye for detail

An interest in one of our product areas

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?
Our shops depend on a regular supply of quality donated stock.  As some shops receive more donations than others, we need drivers to move stock between our shops to ensure they are all fully stocked.

Our fantastic supporters rely on stock donations being collected from their door when they are unable to bring it to us. Here at Tenovus Cancer Care we receive donated stock in many different ways, and this includes us collecting stock from supporters at their front door and picking up collections from local business partners.  

All of this vital work needs to happen for us to raise more money to help cancer patients and their families.

What will I be doing?

Dependant on your volunteer location, duties may include but may not be limited to:

Predominantly assisting the Retail team in moving stock between shops

Taking this donated stock to shops and to the Warehouse

Delivering donation bags to homes in selected areas and collecting the full bags on an agreed day

Collecting donations at businesses where our ‘Donation Stations’ are located

Offering feedback to the Retail team on how to improve the collections service.

What skills and qualities do I need?

An enthusiasm for the work of Tenovus Cancer Care

A good level of fitness and enjoy being outside

Good communication skills to be able to respond positively with any queries from members of the pubic

Reliability, honesty and like helping as part of a team

This role would suit a proactive and outgoing person who enjoys meeting with others

The ability to drive and have a good size car or van is essential for the driving role if based at one of our shops. You will need to check with your car insurers that you are insured for business use before starting with us (this can usually be arranged at no extra cost) and your driving licence and business insurance will need to be checked before you can start.

How much time do I need to commit?

This can be discussed with the Retail team and hours are very flexible to fit around you – please note on your application how much time you can give.

What support and training will I be given?

A dedicated member of staff will be on hand to offer you advice, support and guidance in your role.

What benefits can I expect?

You’ll be making a real difference to the lives of people with cancer in your local area

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

Reasonable expenses will be reimbursed in line with organisational policy

The enjoyment of meeting new people and being part of both our Retail Team and Wales’ leading cancer charity.

Expenses can be claimed back

Where will I be based?

You’ll be based at one of our Tenovus Cancer Care shops across Wales and England, with regular travel around agreed areas. You must have access to your own vehicle.

How do I apply?

If you are aged over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.

What will I be doing?

Speaking with customers, making them welcome and answering questions

Serving customers at the till

Accepting donations from the public

Putting goods on display in the shop

Maintaining high levels of shop standards, presentation and cleanliness

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Supporting the Shop Manager in carrying out shop security procedures

Promoting awareness of the charity and the services that we provide

What skills do I need?

Strong customer service skills

A really keen eye for detail

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help process our stock donations ready for the shop floor.

What will I be doing?

Accepting donations from the public

Sorting through donation bags

Hanging, ticketing and steaming stock

Cleaning and processing non-clothing stock

Maintaining high levels of stock room standards

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Promoting awareness of the charity and the services that we provide

What skills do I need?

A really keen eye for detail

An interest in one of our product areas

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help process our stock donations ready for the shop floor.

What will I be doing?

Accepting donations from the public

Sorting through donation bags

Hanging, ticketing and steaming stock

Cleaning and processing non-clothing stock

Maintaining high levels of stock room standards

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Promoting awareness of the charity and the services that we provide

What skills do I need?

A really keen eye for detail

An interest in one of our product areas

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.

What will I be doing?

Speaking with customers, making them welcome and answering questions

Serving customers at the till

Accepting donations from the public

Putting goods on display in the shop

Maintaining high levels of shop standards, presentation and cleanliness

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Supporting the Shop Manager in carrying out shop security procedures

Promoting awareness of the charity and the services that we provide

What skills do I need?

Strong customer service skills

A really keen eye for detail

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help value our interesting donations in our shops to help turn them into cash.

What will I be doing?

Researching interesting items online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop

Enlisting help from local auction houses when needed

Working together with the shop team to identify and price high value items

Speaking with customers, making them welcome and answering queries

Promoting awareness of the charity and the services that we provide.

What skills do I need?

It’d be great if you have some knowledge of or interest in vintage items, know what to look out for with brands, pottery marks, book publishing dates etc.

A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

Ability to use computer for research

Whist this role will be mainly sitting at a computer desk, you may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.

Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your visual merchandising and retail skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

You’ll be based within your local Tenovus Cancer Care shop.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.