Remote Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
While gaining invaluable experience in recruitment, human resources and NFP Social enterprise, practice your passion within real-life scenarios.
We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging, on-boarding and will help us build a diverse and dedicated team to support our brand messages and visions.
If you are enthusiastic, passionate and dedicated about building a dynamic volunteer team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.
Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.
Responsibilities:
- Collaborate with HR and leadership team to understand volunteer needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review volunteer applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Coordinate volunteer orientation, ensuring all are well-informed and equipped for their roles.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote volunteer opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission
Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.
ABOUT TESYouth
TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.
Tackle and reduce youth unemployment by providing with the necessary tools to develop skills, aptitudes, knowledge and self-confidence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that volunteers MUST be based in the UK. We are not able to sponsor visas.
Unwaste.io is a UK based social enterprise using data to create a circular economy for plastic. Our cloud platform, Wastebase, collects data about single-use plastic waste found in the environment. We encourage individuals, communities and NGOs to use our free Wastebase app to collect evidence about the plastic waste they find in their area. We want producers to take responsibility for where their waste ends up. Our data can help them do that.
We’re looking for a UK-based volunteer who can help connect with community organisations in the UK and encourage more people to use Wastebase to support their activities. If you like being out and about, talking to people who want to improve their community and you are interested in improving the environment, this might be the role for you.
Regular tasks
We’ll support you to understand our aims and audience and encourage you to bring your own ideas and creativity to what we do. Regular tasks will involve:
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identifying and engaging with community organisations involved in local clean ups, waste or litter campaigning or plastic free advocacy through Facebook, instagram and TikTok, supported by our Social Media Manager
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joining local clean ups in person to demonstrate the Wastebase app and get people excited about using it
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joining meetings remotely to give demos or presentations about Wastebase, supported by our comms lead
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distributing posters for community groups to use in their local displays
Essential requirements
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willingness and confidence to get out and talk to local groups in person
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access to own car or ability to travel independently with the local area (up to a day trip - we don’t expect you to make extended or overnight trips)
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confidence in public speaking (remote or in person) and engaging people on a personal level
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confidence in using digital tools to make presentations or demos (for example, Google Meet, Google Slides)
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experience in using social media to connect with people or organisations
Desirable requirements
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knowledge of or interest in plastic reduction, waste management or the circular economy
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desire to create positive impact on the environment
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previous experience of working with a community organisation in an engagement or marketing role
Expenses
Unwaste.io will reimburse reasonable travel expenses (including fuel). This could include train travel to meet a community group, for example, plus lunch if out for a whole day. These must be agreed in advance.
Working schedule
We expect our volunteers to join regular weekly check ins - these are usually about 30 mins at an agreed time. Outside of this, we expect you to manage your own time and complete tasks in a way that suits both your schedule and the requirements of the role. This is likely to include some time at the weekends (to join clean ups) or in the evenings.
We are always available to answer questions and offer support and encourage all of our team to ask for help whenever they need it. If you are joining clean ups and events, we will support you to do this safely.
Training and support
We’ll provide you with appropriate training on our app and data management platform, as well as the collaboration tools we use. We’ll also support you to develop your knowledge of plastics and the circular economy, and to build your skills around community engagement (writing, presentation, identifying contacts for example). You'll be supported by our Partnerships and Comms lead and will work alongside our Social Media Manager and Data Volunteer.
If you wish to use this role as a basis for a personal study project or portfolio project, we will be happy to provide you with additional access to our data and digital tools.
Future opportunities
This is an unpaid role and we can’t guarantee any future employment with Unwaste.io. However, your experience as a volunteer would be very valuable if you chose to apply for any future roles with us. We always encourage our volunteers to apply for relevant roles if they come up.
The client requests no contact from agencies or media sales.
Join the Global Governance Council of Lifebox, a growing and dynamic non-profit tackling the crisis of unsafe surgery, be part of the board as they embark on a new strategic phase.
Location: International with board meetings online and one in person meeting per year
Applications close on Monday 25th November.
About Lifebox
Are you passionate about global health and committed to improving patient safety in surgery and anaesthesia? Lifebox, a leading global non-profit, is looking to appoint new board members to join our Global Governance Council. With current members transitioning out over the next 1-2 years, this is a unique opportunity to help steer the future of an organisation dedicated to making surgery safer for millions of people.
Why Join Lifebox Now?
As Lifebox enters a period of board renewal and embarks on creating our next strategy, we are excited to bring in fresh perspectives and skills to build on the tremendous foundation set by our current board members. As board members come to the end of their terms in 2024, 2025, and 2026, this will create opportunities for new voices to help guide Lifebox through its next phase of growth.
Who We’re Looking For
We seek board members with diverse skills and experiences to expand our reach and impact further. As a global organisation, we believe our board should reflect the regions we work in and serve. We are particularly looking for representation from Africa, Asia Pacific and Latin America. Maintaining strong connections with our key programmatic focus areas, in addition to representation from the UK and US, will help ensure that our strategy is aligned with local needs and global health priorities.
- Clinicians
Given that clinical safety is at the core of Lifebox’s mission, we seek clinicians to help strengthen our efforts in this critical area. Your expertise will be invaluable in guiding our organisation and innovation in anaesthesia care, especially in low-resource settings where safe anaesthesia can save countless lives. Our work focuses on perioperative patient care, so we are looking for board members with a background as a nurse, anesthesiologist or anaesthetist to work alongside our board members with a surgical background and provide an important clinical perspective.
- Fundraising/Philanthropy
We are looking for a board member who has experience in philanthropy or as a senior professional fundraiser. As we grow and expand our portfolio of programmes, we are looking for a board member with philanthropy or fundraising experience who can help us secure funds to support Lifebox’s ambitions. Your background could be as a philanthropist yourself, a foundation senior officer, an institutional funding professional, or in fundraising (including individual giving, major donor, trusts, grants, foundations and corporate giving).
- Financial expertise
Lifebox is a growing organisation with an expanding portfolio of programs. We need board members with senior financial leadership experience with experience in financial planning, management, and/or business development as we continue scaling our impact.
- Biomedical technology
As we continue to work in partnership sourcing devices, we are looking for a board member with marketing, supply chain or development experience in biomedical technology.
- Legal
An individual with an interest in public health and public law who has governance experience would add value to our board.
- Marketing, Communications and Operations Leadership
Individuals with a communications or marketing, journalism or advertising, non-profit operations, or strategic leadership background are also encouraged to apply. These skill sets are vital as we continue to raise awareness about the importance of safe surgery, build partnerships, and strengthen our internal capacity to support our global teams.
As a member of Lifebox’s Global Governance Council, you will actively participate in shaping our long-term strategy, particularly in expanding our efforts to improve surgical safety.
You will work closely with existing board members and our executive as part of a staggered transition, learning from their experience while bringing new insights to the organisation. You will join at an exciting time as we refresh and diversify our board and strategy.
As a board member, you will have the opportunity to represent Lifebox’s mission on a global stage, advocating for safer surgery and ensuring that our initiatives are responsive to the needs of the regions we serve.
At Lifebox, you’ll be part of a team that is focused on addressing immediate surgical challenges and creating long-term, systemic changes that will impact the safety of surgery for generations to come.
Time commitment
The council meets virtually four times a year for 3-4 hours, with one meeting for our away day in person, usually in London. All board members join one subcommittee, which includes the Program Committee, Finance Committee, and the Governance & Nominations Committee. Our sub-committees meet four times a year virtually for 1-2 hours. We expect the time commitment to be the equivalent of a day a month, including preparation for meetings, ad hoc conversations with the executive and other board members, attending events and visiting programmes, etc.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close Monday 25th November.
We’re an executive search firm working across third sector, education and membership sectors to transform leadership and inspire change.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to make a real difference to people living with sight loss. You’ll be supporting people to come together to explore sport and physical activity in a group setting. Group members will benefit from each other’s company, knowledge, and encouragement, leading to reduced isolation, an increase in participation of sports and physical activity and new networks of support and friendship. You can support with either local and regional telephone groups or community based face-to-face groups. What you’ll be doing 1. Meeting and greeting group members on arrival or joining virtually. 2. Creating a warm and welcoming environment. 3. Planning and delivering a programme of sports themed activities. 4. Assisting with the groups sport or physical activities (if appropriate). What you’ll gain from the role 1. A chance to give something back in an area you are passionate about. 2. A chance to make a difference with a sense of achievement. 3. A chance to build a strong community of sports people with sight loss. 4. A chance to be part of a team of like-minded people, increasing your confidence and skills to talk to groups of people with impact, with an opportunity to develop your role into delivering independently over time. 5. Opportunity to explore different roles within our organisation including our internal recruitment vacancies. In return for donating your time we will support you with: 1. A rewarding role 2. A great Induction and Training 3. A supportive Manager 4. Regular catch-ups 5. Expenses 6. An opportunity to connect with other volunteers
Key requirements
- This role requires 1 reference and a criminal record check.
Location
Region
- Northern Ireland
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- You’ll ideally have 1. Interest in group or community work. 2. An outgoing friendly approach to meeting new people 3. Lived experience in playing, spectating, or delivering sport or physical activity sessions as a blind or partially sighted person. 4. Lived experience of issues affecting blind and partially sighted people in relation to sports and physical activity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to make a real difference to people living with sight loss. You’ll be supporting people to come together to explore sport and physical activity in a group setting. Group members will benefit from each other’s company, knowledge, and encouragement, leading to reduced isolation, an increase in participation of sports and physical activity and new networks of support and friendship. You can support with either local and regional telephone groups or community based face-to-face groups. What you’ll be doing 1. Meeting and greeting group members on arrival or joining virtually. 2. Creating a warm and welcoming environment. 3. Planning and delivering a programme of sports themed activities. 4. Assisting with the groups sport or physical activities (if appropriate). What you’ll gain from the role 1. A chance to give something back in an area you are passionate about. 2. A chance to make a difference with a sense of achievement. 3. A chance to build a strong community of sports people with sight loss. 4. A chance to be part of a team of like-minded people, increasing your confidence and skills to talk to groups of people with impact, with an opportunity to develop your role into delivering independently over time. 5. Opportunity to explore different roles within our organisation including our internal recruitment vacancies. In return for donating your time we will support you with: 1. A rewarding role 2. A great Induction and Training 3. A supportive Manager 4. Regular catch-ups 5. Expenses 6. An opportunity to connect with other volunteers.
Location
Region
- East Midlands, West Midlands, East of England
Who this opportunity will suit
- This role is reserved for blind and partially sighted applicants
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- You’ll ideally have 1. Interest in group or community work. 2. An outgoing friendly approach to meeting new people 3. Lived experience in playing, spectating, or delivering sport or physical activity sessions as a blind or partially sighted person. 4. Lived experience of issues affecting blind and partially sighted people in relation to sports and physical activity.
Chair of the Finance, Risk and Audit Committee
About the role
We are looking for a Chair of the Finance, Risk and Audit Committee (“FRAC”) who is passionate about mental health service provision and public protection, to join the Board of Trustees. You will become a charity trustee (company director) and ensure that the public interest and charitable objectives run through all that we do.
This is a particularly exciting time to join the organisation as we will be launching our three-year strategy “psychotherapy in a changing world” in the Autumn of 2024. We want to work with you to craft an achievable delivery plan to sit alongside this strategy, which will be accompanied by a medium-term financial plan.
Leading the Board’s oversight of charitable funds, you will be pivotal in ensuring the organisation demonstrates excellent stewardship of resources and is financially sustainable for the future. Your background in financial leadership will be an ideal experience to chair the Finance, Risk and Audit Committee and provide support to our finance team.
About you
This is a role for an individual who is open to new ideas and embraces innovation, who is motivational, pragmatic, and demonstrates sound commercial and business acumen.
You will enjoy the opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with staff and practitioners. There’ll be scope for professional development as well as personal reward in running the charity and mentoring the executive. In short, it is an opportunity to make a real difference.
About the organisation
The organisation is the leading professional body for psychotherapists and psychotherapeutic counsellors. We represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.
Our charitable objectives are to promote:
- the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
- research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
- high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
- the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public
How to apply
Please submit your CV and a covering letter explaining why you would be suitable for this role to the governance team.
Closing date: 9am Monday 11th November 2024
HiDDEN is seeking a passionate independent Chair to spearhead our network in celebrating and preserving Greater Manchester's hidden heritage and unique stories.
Job Description
HiDDEN is a supportive network celebrating unique and rare heritage, believing that we are stronger together. Our vision is to be recognised as a champion of hidden heritage, increasing the preservation and visibility of rare stories and collections across Greater Manchester. HiDDEN values passion, inclusivity, knowledge sharing, and environmental responsibility.
Following a comprehensive review and with support from a Heritage Compass grant, HiDDEN has developed a new 'members agreement' to guide the network's future.
The members have expressed a clear desire for an independent Chair to lead HiDDEN, providing strategic leadership and ensuring the network continues celebrating and preserving Greater Manchester's hidden heritage, rare collections, and unique stories.
The Chair will play a pivotal role in driving the network's growth and impact, working collaboratively with both members and volunteers to achieve these shared goals.
Job Requirements
Proven experience in a leadership role, preferably within the heritage, cultural, or nonprofit sectors.
Experience in governance, strategic planning, and decision-making processes.
Strong understanding of the challenges and opportunities facing small heritage organisations.
Excellent communication and interpersonal skills.
Ability to facilitate inclusive discussions and achieve consensus.
Strong strategic thinking and problem-solving skills.
Ability to act impartially and mediate conflicts.
Passion for heritage and a commitment to HiDDEN's values of inclusivity, knowledge sharing, and environmental responsibility.
Willingness to commit 1-2 days per month, including participation in bi-monthly planning meetings.
Enthusiasm for working with a network of small to medium volunteer-led organisations to achieve shared goals.
Job Responsibilities
Ensure alignment with HiDDEN's purpose, vision, and values.
Oversee the adherence to the HiDDEN Code of Conduct.
Facilitate the annual review of the members' agreement and the Code of Practice.
Chair bi-monthly HiDDEN planning meetings, fostering inclusive and balanced discussions.
Guide decision-making processes to achieve majority consensus in line with network objectives.
Lead the development and refinement of HiDDEN's strategic initiatives.
Advocate for the network's sustainability, identifying opportunities for growth and impact in the cultural sector.
Collaborate closely with Manchester Histories, the identified organisation for project management, to ensure effective implementation of strategies and initiatives.
Represent HiDDEN at national and regional conferences, events, and within the heritage sector.
Act as an ambassador for HiDDEN, promoting its mission and objectives to external stakeholders.
Build and maintain relationships with key partners and funders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting unpaid carers in Wiltshire and Dorset? We’re on the lookout for enthusiastic trustees to help shape the future of our charity! As a trustee, you’ll steer our strategic direction, work closely with our senior leadership team, and ensure we’re making a real difference. We’d especially love to hear from you if you have expertise in health and social care, income generation, marketing and communications, and volunteer management – though this isn’t an exhaustive list!
Some of the key responsibilities of a Trustee include:
– Set and monitor our goals and strategic plans
– Ensure we comply with all legal and regulatory standards
– Safeguard the charity’s finances and prevent fraud
– Attend approximately 4 board meetings a year
If you’re passionate and ready to contribute, we want to hear from you!
The client requests no contact from agencies or media sales.
JOIN OUR BOARD OF TRUSTEES
Do you have a passion for theatre and the arts? Would you like to help shape the future of one of the South-West's liveliest arts organisations? This is your chance!
We're currently seeking a number of new Trustees to join our Board. This is an opportunity to participate in the ongoing development of one of the south-west region's most exciting multi art form organisations and we would particularly welcome applications from younger candidates or those who can bring diverse voices and experiences to our Board including across a full range of characteristics: ability, gender and gender identity, ethnicity and socio-economic background.
Wiltshire Creative comprises a leading producing theatre, Salisbury Playhouse, Salisbury Arts Centre, and Salisbury International Arts Festival and we are seeking enthusiastic individuals to help bring new insights and lived experience to this vibrant organisation and help shape its future.
Being a Trustee is a highly rewarding opportunity to work alongside talented creative people in helping to sustain the success and prosperity of this dynamic arts organisation and charity.
To create and present a dynamic and inclusive range of cultural experiences for the people of Salisbury, Wiltshire and beyond
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Trustee to join our growing charity – Families Out Loud!
What is Families Out Loud (FOL)?
Families Out Loud is a small and growing charity, based in Wiltshire, which is run by a group of people who care about family addiction. We’re here to support those affected by other people’s addiction, by enabling people to speak out, without judgement. If you have lived experience of, or an interest in our cause, we’d love to hear from you!
About the Role
As a Families Out Loud Trustee, you will share our passion of supporting families affected by someone else’s drug or alcohol use. You will be committed to the Purpose, Vision and Values of Families Out Loud, working with the board to deliver the charity’s 5-year strategic plan. We’re committed to helping clients rebuild their lives, and to reducing stigma so they can feel confident to speak freely about their own experiences. As a Trustee, you will support this mission by reviewing the work we do on a regular basis, understanding that everything we do is for the public benefit, and within the charity’s purpose. You will work collaboratively with the other Trustees to effectively manage resources, and to ensure compliance with charity law and other legal requiremets.
This is a voluntary position, mainly working from home. You will be required to attend monthly Trustee meetings which are currently held virtually. Occasionally you may be required to attend in-person meetings in different locations across Wiltshire.
What are we looking?
For this position, we’re looking for someone based near Salisbury who can help us facilitate growth in our local area. Ideally, you’ll have a deep understanding of our community and its unique needs, bringing strong connections within the area. You’ll support the charity to leverage local networks and form lasting relationships, secure funding, and ultimately enhance our charity’s mission. Your reputation and familiarity with the Salisbury area will help build trust and strengthen our charity’s impact on the community. You’ll need strong written and verbal communication skills, and will be able to work as part of a team to make collective decisions. You should be able to think analytically, with a problem-solving approach. Alongside this, due to the nature of the role, you should be able to manage your own time effectively and be well organised.
Families Out Loud is a Wiltshire charity working with families challenged by someone else’s addiction, supporting them to bravely build a better life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a Christmas-lover with a secret desire to don a Hi-vis vest?! We need a team of jolly volunteer marshals to represent Mental Health Resource at this charity fundraising event, taking place in Grosvenor & Hilbert Park in Tunbridge Wells on 7 December 2024. This marshalling role involves directing Santa runners along the 3K route, ensuring the safety of participants and helping the event run smoothly.
Santas helpers are needed from 12.30pm until 4.30pm. Hi-vis vests are provided - just bring yourselves and your christmas cheer!
If you'd like to help out at this fun festive event please complete the brief registration form on our website
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a passion for supporting people with mental health issues? Do you have 2 hours a month to spare to support a small charity in Nottingham?
Improving Lives Notts (known as Improving Lives) support people experiencing multiple disadvantage. Put simply, we support people with long term mental health issues to believe that life can change for the better.
We're looking for a committed and passionate individual to join our Board of Trustees. It is a friendly and experienced group, who govern the charity and support the CEO and Operations Manager to run the organisation. We're looking for people with a broad range of experience on our Board, but it would be advantageous to have marketing and / or fundraising experience.
Some aspects of the role include:
- Preparing for Board Meetings by reading all Board Documents sent prior to the meeting
- Provide guidance when required, to support CEO and Operations Manager
- Contribute to Improving Lives' review of Strategic Plan, as required
- Review policies and give feedback during Board Meetings
We are committed to diversity and inclusion and we are a disability confident employer.
The client requests no contact from agencies or media sales.
We are seeking a Clinical trustee to help CLAPA reach the next stage of its journey, with the clinical skills, knowledge and expertise to help drive the organisation forward.
The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines.
You would be joining our board at an exciting time, as we create and implement our new 5 year strategy for 2025-2030.
The client requests no contact from agencies or media sales.
The Legal Trustee will participate in all areas of the charity’s governance with a special interest in the legal implications of the strategy, governance and support with the Board’s understanding and interpretation.
The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines.
You would be joining our board at an exciting time, as we create and implement our new 5 year strategy for 2025-2030.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The purpose of the helpline is to provide comfort and support to service users experiencing difficulty in managing their condition – be that physical, mental or emotional support. The Helpline Volunteer role is key to delivering this mission as the primary call handler for service users.
Are you passionate about making a difference in the lives of people? Join our team as a Helpline Volunteer and support the launch of our groundbreaking pilot helpline service! Funded by The National Lottery Community Fund for one year, you'll play a pivotal role in bringing to life the charity’s ambitious new pilot helpline service - the first of its kind across the UK.
Working alongside a dedicated team to drive forward our mission and make a real impact in the Degenerative Cervical Myelopathy (DCM) community, you will be involved with a great charity team in a position where they will be able to help establish a new service that will greatly help many people across England.
Role Overview
The Helpline Volunteer will:
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Handle calls from service users, providing an empathetic and supportive approach at all times
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Participate and engage in all necessary training to build knowledge of DCM
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Participate and actively engage in peer-to-peer learning sessions
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Take ownership for personal learning and development to build knowledge and skills that will enable them to support service users
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Conduct themselves in line with the expectations set out in the charity’s code of conduct, and other relevant policies
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Work collaboratively with other volunteers, offering peer to peer support and guidance wherever possible and appropriate
The role:
At Myelopathy dot org – we want our service users to feel listened to and supported – and therefore it is important to build and maintain trust with each and every caller. This is achieved by ensuring all of our Volunteers approach their role with empathy – and that they maintain presence by actively listening to every caller. It is also essential to maintain confidentiality in line with the guidance set out in the Helpline Volunteer Toolkit, and our Code of Conduct.
Responsibilities:
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Provide Emotional Support: Listen in an empathetic and active way to service users, creating a safe space for them share
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Offer Information and Resources: Provide information that could support their requirements and needs – directing them to professional support and services where appropriate
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Maintain Confidentiality: Uphold a high standard when it comes to managing sensitive information in line with the charity’s Code of Conduct and Confidentiality Policy
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Follow Processes: Adhere to the charity’s processes and procedures – including crisis management – seeking support from the Helpline Service Manager as needed
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Maintain Records: keep notes and key information relating to cases as necessary to support with ongoing case management.
Person specification
Skills and Experience:
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Excellent communication skills – including actively listening without judgement, and the ability to convey information clearly
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High levels of empathy and compassion – showing genuine concern for the well-being of service users and their circumstances
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Problem solving skills – identifying resources, advice and solutions as needed
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Teamwork – ability to collaborate and work with others in a mutually supportive environment
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IT skills - As this role will include inputting data and notes onto a software (which you will be fully trained on with 24/7 support access), being comfortable with this sort of work is a bonus
Personal Qualities:
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An empathetic and resourceful individual, passionate about our cause and eager to make an impact. We are passionate about improving care for people with DCM, we want volunteers who can help add to this passion and inspire others they work with.
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A strong team player who can support their fellow volunteers and embody the values of the charity. You may be the first contact that many people with DCM have with the charity, therefore it’s important that you and as a result the helpline reflect the values of the charity.
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Experience working with vulnerable people is beneficial but not essential