Customer Service Volunteer Roles in Europe
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to make a real difference in someone's life? Join our dedicated team at Marie Curie as a Companion Volunteer, and provide invaluable one-on-one companionship and support to individuals with terminal illnesses and their families across the UK.
Marie Curie Companion is a professional service provided by trained volunteers who offer one-to-one companionship and support to people with a terminal illness and their families. The service would not be able to reach those most in need if it was not for the commitment and hard work of the volunteers delivering the service.
Companion Volunteers provide companionship and emotional support, practical support, short breaks for carers and help with signposting for information and support.
What You’ll Do:
As a Companion Volunteer, you will offer:
- Provide a listening ear, engage in everyday conversations, help with small daily tasks, and offer emotional support to clients and their families.
- Spend quality time with those you’re supporting, whether at their home, in a care home, or out in the community.
- Allow primary caregivers to take short breaks, giving them time to rest and recharge.
- Drive clients to pre-arranged medical appointments or for short trips out.
Why Volunteer with Us?
- Your commitment and compassion will provide comfort and joy to individuals and families during challenging times.
- We offer full training and continuous support to ensure you feel confident and prepared in your role.
- Join a passionate and supportive team of over 6,500 volunteers who are making a difference every day.
- We have volunteer roles available throughout the UK, allowing you to find a position that fits your schedule and location.
Your Responsibilities:
- Conduct weekly visits as agreed with the Volunteer Coordinator.
- Report significant changes or happenings to your manager.
- Submit regular visit reports and update relevant systems.
- Attend individual sessions, training, and group events as required.
- Represent the Marie Curie Companion service positively.
About Marie Curie:
Every day of your life matters – from the first to the last. At Marie Curie, we provide expert care, guidance, and support to people living with terminal illnesses and their families. We are committed to ensuring a supportive, inclusive, and rewarding environment for our volunteers and staff.
Our Commitment to You:
Marie Curie is dedicated to safeguarding all our people from harm and creating a diverse, inclusive, and equitable workplace. We are a Stonewall champion and encourage applications from candidates of diverse cultures, perspectives, and lived experiences.
SKILLS
• A friendly and sensitive – a good listener
• Patience, empathy, self-awareness and emotional stability
• Excellent listening skills and an ability to build a rapport with others
• Commitment and reliability - able to keep appointments and volunteer for 3 hours (approx.) a week
• An understanding of the importance of confidentiality
• Willing to be flexible to the needs of the individual
• Mature perspective on life and death
• Willingness to learn and operate within the boundaries of the role
• Respect for individuals, regardless of their race, gender, culture, religion, disability, sexual orientation and marital status
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a skilled therapist looking to make a profound impact? We invite you to volunteer your time and expertise to support hospice patients as part of our Complementary Therapy team. Your contribution will bring immense comfort and care to those in their final stages of life.
Why Volunteer with Us?
- Your skills can transform the lives of patients and their families.
- Be part of a passionate group of over 4,400 staff and 6,500 volunteers committed to exceptional end-of-life care.
- Continue your development with training and learning opportunities.
- We foster a safe, inclusive, and rewarding workplace.
Your Role
As a volunteer therapist, your responsibilities will include:
- Providing holistic care to patients and their families.
- Understanding patients' diagnoses and treatments to tailor therapies effectively.
- Adapting therapies as needed to meet individual needs.
- Adhering to ethical codes and our policies for complementary therapists.
- Engaging in ongoing professional development.
- Attending relevant training sessions.
Complementary therapies offered in Marie Curie may include any/ or all of the following:
Acupuncture
Aromatherapy
Hypnotherapy
Massage (Holistic/Indian Head /Remedial)
Reflexology
Reiki
Yoga and Relaxation Techniques
HEARTS Process
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Volunteer – reasonable expenses paid
Location: Remote with occasional travel
Contract Type: Average 4 hours per week – 3 years initial term
About the Role
PatientsVoices is a group of volunteers who support, advise and influence our client by providing the patient perspective on its work. They can offer you a range of contribution and development opportunities, and the knowledge that you are making a positive difference to the lives of patients, and the healthcare staff who look after them.
There are a wide range of activities to suit different skills and levels of commitment if you are appointed as a member. You might be a permanent member on formal committees, or help our client produce information for patients, or be part of visits to hospitals to assess anaesthetic departments and the care they provide to patients.
About You
Would you like to help improve the quality of care patients receive at the time of surgery and anaesthesia? Do you have either personal experience or a parent/carer’s experience of supporting family members or dependants through surgery? Could you give your views to help doctors and other health care professionals understand patient perspectives?
If this is you, please read the information below and consider applying to join PatientsVoices. Please note that this is a volunteer unpaid role, but reasonable expenses will be reimbursed or covered in advance. They welcome individuals from all backgrounds, communities and sections of society across the UK.
What our client can offer you
- A comprehensive induction, and training as required
- A buddy to help you get settled in the role and understand how the College works
- Regular check-ins to see how you are doing and what we can do to support you
- The opportunity to gain confidence and add valuable experience to your CV
- The opportunity to gain understanding of how the healthcare system works in the UK
- The chance to work with doctors and make a difference to patients’ experience of the NHS
- The opportunity to meet new people and socialise
- A flexible approach to engaging with them, with opportunities tailored to your life circumstances
About our Client
They are the professional body responsible for the anaesthetic specialty throughout the UK. They ensure the quality of patient care by maintaining standards in anaesthesia, intensive care and pain medicine.
How to Apply
On clicking apply you will be redirected to our clients careers page where you will be able to read more information about this role and it also includes instructions on how to apply.
Our charity shops play an important part in providing financial income for the Sheffield Animal Shelter to assist with the rescue, rehabilitation and rehoming of animals within our Branch area. A friendly, confident approach is desirable as is previous retail knowledge. We are currently looking for volunteers who can commit to hours or days to suit you. Any support you can give is greatly appreciated. This is a great role for those who enjoy meeting new people whilst volunteering to help animals.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Joining the team at the shop is about helping the manager create a welcoming, vibrant space that customers want to visit and support.
We are looking for volunteers who have experience in retail, and interest in fashion or want to learn and develop retail and customer service skills. We also have the option for a volunteer to help out with our Instagram page and uploading items to eBay. If you'd prefer to do this, please let us know when you email.
What will you get out of it?
- Be part of a team, making a difference to the lives of older people in Camden.
- Utilise your skills and experiences.
- Stay active.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an Office Administration Volunteer to support the wider Garden Organic team based in the office and around the UK, in a variety of tasks from preparing materials needed for events, updating spreadsheets to basic reception duties.
Location: Ryton Gardens, Wolston Lane, Ryton on Dunsmore, Coventry, CV8 3LG
About Garden Organic
Garden Organic is the UK's leading organic growing charity and has been at the forefront of the organic horticulture movement for over 60 years. We aim to nurture and grow a movement of people and organisations that take practical action to conserve seeds, nurture soil, make compost and reduce waste and share organic gardening know-how and the benefit of human and planetary health.
Our simple message is this – organic practice, including composting, is the fastest way to repay our debt to nature and deliver biodiversity improvement in the context of land management.
What is an Administration Volunteer?
Working as part of a team, our Administration Volunteers support the wider Garden Organic team based in the office and around the UK, in a variety of tasks from preparing materials needed for events, updating spreadsheets to basic reception duties.
Why volunteer for Garden Organic?
Ryton Gardens lies at the heart of our work to promote organic gardening, offering volunteers the chance to make a real contribution in a beautiful and unique setting. In supporting our wider team, you will help present a professional and friendly organisation that visitors will come to time and time again. Enjoy the company of a friendly group of like-minded people or use your time with us as a steppingstone into work or college.
What’s in it for you?
- Becoming part of a friendly and dedicated team
- Meeting people from all walks of life
- Gaining new skills
- Developing your CV
- Knowing you are helping to support our work.
What’s involved?
Tasks can be variable depending on our needs but can include:
- Dealing with incoming and outgoing post
- Ordering of stationery and refreshments
- Updating spreadsheets and databases as necessary
- Filing, photocopying, scanning, and shredding
- Preparing mailings or resources for events
- Answering the telephone
- Covering reception when needed
- Helping with other administrative duties as and when required
- Volunteers may occasionally be asked to assist in other departments.
This role will suit people who:
- Have good communication and listening skills.
- Have a cheerful, outgoing, and confident demeanor.
- Enjoy working as part of a team.
- Have a positive, organised and flexible approach to work.
- Have some experience of word processing, database, and email software.
- Have some experience of working in an office environment.
What do we offer our volunteers?
- Full induction to Garden Organic
- Appropriate support and supervision
- Relevant training
- Reasonable travel expenses.
- Membership of Garden Organic*
- Job References
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working closely with the Membership and Information Coordinator, this role involves meeting with community food members to review their requirements, and ensure that the food they receive from FareShare is being stored and distributed in accordance with FareShare regulations. The role includes travelling to CFM premises across Greater Manchester and carrying out office based administration.
Where? Maynard House, New Smithfield Market. Openshaw M11 2WJ
Hours? Monday to Friday. Start times between 09:00 -10:00 for a minimum four hour shift
How often? Volunteers are typically involved for one shift a week.
Support? The role is supported by the FareShare Membership Coordinator.
What will I be doing?
Arranging meetings with members by telephone or email.
Carrying out the offsite meetings, including completing a checklist and taking note of customer queries or concerns.
Following up on any required actions with the customer, and internally with the FareShare Membership Coordinator.
Inputting/updating data on to the database.
Answering phones and taking messages.
Completing and filing all paperwork accurately
Our requirements
Car user (travelling throughout the Greater Manchester boroughs). Clean Driving licence or max 3 points
ABOUT FARESHARE
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups, (CFMs), including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost one million meals for vulnerable people.
FareShare Greater Manchester has been run by EMERGE 3Rs since 2008. EMERGE is a charity that has been active in the 3Rs (reduce, reuse and recycle) since 1996. From our regional centre based on New Smithfield Market we redistribute food to over 250 CFMs.
Strong interpersonal skills, ability to communicate with diverse communities
IT Skills
Food Hygiene Level 2 certificate (this qualification can be completed at FareShare).
Ability to prioritise and organise duties
Familiarity with answering phone and taking messages when required.
Data inputting using Excel and the FareShare in house database
Training
A full induction followed by a ‘Taster’ session progressing to ongoing training for the role, by on-the-job training and e-learning.
What you can expect from the volunteer role
Out of pocket expenses reimbursed – up to £6 for travel and up to £3 for lunch upon completion of a 4 hour shift
Mileage expenses reimbursed for off-site visits
Experience of working in a team
A reference after 3 months if applicable
Knowledge of the importance and benefits of addressing food surplus and recycling.
You will be required to complete introductory sessions before you are confirmed in the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wandsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents
Joining our amazing team of volunteers is a fantastic way to give back to the community by providing company and support to an older person in your area.
About the role
We are looking to find a volunteers for our Memory Lane Project to assist us in providing sessions that will be stimulating, engaging and include a variety of activities that could include word and memory games, paired and group discussions, puzzles and board games, seated exercise and physical activities such as parachute and ball games and target practice.
You will have fun and enjoy this sessions on a Friday between 11.00am – 1.00pm
About the service
Gwynneth Morgan Day Centre, where we support older people, adults with dementia, and adults with disabilities between 10am-3pm Monday-Friday. This could include supporting our dementia groups, or providing a hairdressing or nail care service as a treat for our service users.
What will make you a great fit for this role?
- Friendly
- Patient
- Great listening skills
Our mission is to help older people to age well in Wandsworth.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Friends carefully recruit, train, and match volunteers with families in Central-West London. Our volunteer befrienders offer practical and emotional support based on each family's unique needs and potential. We offer two volunteer opportunities - Big Buddies and Parent Buddies.
Volunteers will aim to help parents to discover their strengths, build confidence, and resolve difficulties. Volunteers meet with their match weekly for a period of 6 -12 months.
Activities might include:
- Supporting a parent to take their children on days out.
- Helping to strengthen family relationships.
- Providing a listening ear.
- Helping parents to build confidence in themselves.
Essential Criteria:
- You must be able to commit to the Parent Buddy programme for a minimum of 6 months.
- 18+
- Must have lived in the UK for the last 2 years
What we provide in return:
- Full induction training and ongoing training
- DBS check
- Weekly supervision and support
- The chance to learn new skills
- References provided after 6 months' commitment
- Reimbursement of travel and session expenses
We are an equal opportunities charity and value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.
In the first instance, please register your interest in becoming a volunteer with us - you can do that by contacting us here for an application form.
Once we've reviewed your application, a member of our team will be in touch with next steps.
Once you have clicked quick apply, you will be sent an email from the volunteer coordinator to fill out an easy application form. This is followed by an invitation to an informal interview and then Volunteer Induction Training!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Stockroom Volunteer, you will help our friendly shop team by sorting, checking, and making the most of the fantastic variety of donated items in our friendly shop. Best of all you’ll be raising vital funds to support people facing poverty around the world.
About this role
We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.
You can focus on any part of volunteering that interests you the most. As a Stockroom Volunteer you’ll develop skills that boost your confidence. We’ll train you to make the most of our donations by sorting, cleaning, researching and pricing all sorts of items. You’ll learn about stock management systems and everything we do behind the scenes to make the most out of donations.
- You’ll get an eye for detail by sorting through fantastic donations
- Improve your communication skills as part of a team
- Training and experience to boost your organisation skills
- Support sustainability by making the most of donations
Along with learning all about this role, you can branch out and try other things. Whether it’s about the shop floor or behind the scenes, we will help you to learn as many skills as you want.
Volunteering that works for you
Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.
What you will be doing
- Making the most of everything donated to us
- Sorting through bags and boxes of kindly donated items
- Steaming and organising clothes to get them ready for sale
- Checking and pricing items
- Filling stock on the shop floor
- Spotting the most valuable and interesting items donated
The skills you need
- Helpful and friendly
- Happy to be part of a team
- Excited to learn new skills
- Up for trying a range of shop tasks
What's in it for you
- Some lunch and travel costs
- Improve communication skills as part of a team
- Improve your organisation skills
- Boost your CV
- Grow your confidence and meet new people
- We can be flexible around your education, family, work, or health etc.
- Possible references for future employers
What happens next?
After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!
About this role
We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.
As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:
- Improving your communication skills in this customer-facing role
- Serving customers on the till, handling cash and card payments
- Creating a friendly shop environment to make everyone feel welcome
Volunteering that works for you
Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.
What you will be doing
- Making everyone feel welcome
- Serving customers on the till
- Handling cash and card payments
- Helping donors as they come in
- Keeping the shop clean and tidy
The skills you need
- Helpful and friendly
- Happy to be part of a team
- Excited to learn new skills
- Up for trying a range of shop tasks
What's in it for you
- Some lunch and travel costs
- Improve language and communication skills in a customer facing role
- Boost your CV by learning transferable skills
- Grow your confidence and meet new people
- We can be flexible around your education, family, work, or health etc.
- Possible references for future employers.
What happens next?
After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Lead Volunteer, you will assist the shop manager in leading, managing and planning for the development of a shop team. We’ll give you ongoing training and support to get you ready to lead a shift, train your team, and be left in charge. Best of all you’ll be raising vital funds to support people facing poverty around the world.
About this role
At Oxfam, we believe in empowering you by giving you training and opportunities to learn new skills, develop old skills, and make the most out of your time with us. For this key role, you don’t need to have any leadership or retail experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.
As a Lead Volunteer you’ll make a big difference while you develop your own skills that boost your confidence. In this role, we’ll support you to:
- Effectively delegate responsibilities and coach individuals and teams
- Improve your communication skills in this customer-facing role
- Foster an inclusive environment where everyone feels welcome
- Follow important policies around safeguarding, Health and Safety, and trading regulations
- Opening, closing and managing the shop in the shop manager’s absence
Volunteering that works for you
Volunteering can be very flexible to suit you. Training to be a Lead Volunteer can take anything from a few weeks to several months – everyone goes at the pace that’s right for them. If you’re not sure about this role but want to start as a standard volunteer, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.
What you will be doing
- Effectively delegating responsibilities and coaching individuals and teams
- Supervising volunteers and ensuring safeguarding and health and safety policies are follow and acted on as appropriate, reporting any concerns
- Maximising the income from donations, Sourced by Oxfam and Gift Aid
- Opening, closing and managing the shop in the shop manager’s absence
- Keeping up to date with Oxfam’s internal communications and sharing any news with the shop team to ensure compliance with current requirements
The skills you need
- You do not need specific skills and experience, but the following will be useful:
- Enthusiastic and committed to achieving shop aims and objectives and motivating others
- Ability to work within Oxfam’s policies and shop guidelines
- Ability to work collaboratively with the shop manager and the shop team
- Commitment to Oxfam’s values of empowerment, accountability and inclusiveness
- Ability to work well as part of a team and under own initiative
- Helpful and friendly
- Ability to deal in a tactful and professional manner with confidential information and sensitive situations
What's in it for you
- Ongoing training and support
- Gain valuable leadership experience
- Some lunch and travel costs
- Improve transferable skills and boost your CV
- Grow your confidence and meet new people
- We can be flexible around your education, family, work, or health etc.
- Possible references for future employers
What happens next?
After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
We need one reference and proof of ID for all volunteers and ask you to sign up to Oxfam's Code of Conduct. This role may require an enhanced DBS/PVG check, paid for by Oxfam.
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Weekend Sales Assistant Volunteer you will be at the till during our busiest opening times, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!
About this role
We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.
As a Weekend Sales Assistant Volunteer you’ll develop skills that boost your confidence:
- Improving your communication skills in this customer-facing role
- Serving customers on the till, handling cash and card payments
- Creating a friendly shop environment to make everyone feel welcome
Volunteering that works for you
Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.
What you will be doing
- Making everyone feel welcome
- Serving customers on the till
- Handling cash and card payments
- Helping donors as they come in
- Keeping the shop clean and tidy
The skills you need
- Helpful and friendly
- Happy to be part of a team
- Excited to learn new skills
- Up for trying a range of shop tasks
What's in it for you
- Some lunch and travel costs
- Improve language and communication skills in a customer facing role
- Boost your CV by learning transferable skills
- Grow your confidence and meet new people
- We can be flexible around your education, family, work, or health etc.
- Possible references for future employers
What happens next?
After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Retail Volunteer you will learn all about what goes into making our fantastic shop thrive. You can keep busy in the stockroom sorting and checking donations or be on the shop floor, serving customers and putting stock out on sale. Whatever suits you! Best of all you’ll be raising vital funds to support people facing poverty around the world.
About this role
We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.
You can focus on any part of volunteering that interests you the most. As a Retail Volunteer you’ll develop skills that boost your confidence. Why not try a bit of everything?
- Sorting donations including checking and pricing
- Serving customers on the till
- Create stylish window displays
- Keeping the shop fully stocked
- Helping donors as they come in
Volunteering that works for you
Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities.
Responsibilities:
Reception Duties:
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Visitor Reception:
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Greet visitors warmly at the front door or Reception desk.
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Check if visitors have pre-booked and verify booking details.
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Keep the Reception Desk attended at all times.
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Booking Management:
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Obtain booking sheets from Graeme and update them throughout the day.
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Set out and supervise the donation box.
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Maintain a supply of hand sanitisers, leaflets, and other materials.
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Re-stock leaflet holders in the Main Entrance lobby.
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Visitor Handling Procedures: People with a Booking:
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Check the Lead Name off the booking list and confirm the number of visitors in the group.
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Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code.
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Ensure the donation process is completed.
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Inform visitors of the location of toilets and answer any questions.
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Ask visitors to wait in the Waiting Area until their Guide collects them.
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Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide.
People without a Booking:
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Politely inform visitors that entry is by pre-booking online.
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Check the booking list for vacant slots and inform visitors of available times and spaces.
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Advise visitors to book and return at the specified time, noting they cannot wait inside AH.
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Allow visitors to wait outside for potential "no-shows" if they wish.
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Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details.
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Seek assistance from Graeme or Mike if needed.
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Visitor Departure:
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Thank visitors for coming and say goodbye.
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Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre).
Merchandising Duties:
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Merchandise Stall Management:
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Set up and take down the HCAT Merchandise stall.
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Retrieve and replace sale items from/to the cupboards under the model in Reception.
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Run the merchandise stall, selling items to visitors.
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Cash Handling:
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Manage the float, monetary takings, cashing up, and recording total takings at the end of the day.
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Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day.
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Stock Monitoring:
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Monitor stock levels and advise Jeff if stocks are running low.
Qualifications:
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Friendly and welcoming demeanor.
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Strong communication and interpersonal skills.
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Ability to manage bookings and handle donations accurately.
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Experience in handling cash and managing merchandise sales.
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Punctual, reliable, and able to adhere to procedures.
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Commitment to providing a respectful and inclusive experience for all visitors.
Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role.
Benefits:
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Be the welcoming face of Historic Croydon Airport.
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Gain experience in visitor management and merchandising.
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Contribute to the educational and cultural enrichment of the community.
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Be part of a supportive and passionate team.
Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.
The client requests no contact from agencies or media sales.